51 to 75 of 255 Customer Service Jobs in London

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

office. Your new role You will be joining three other Procurement and Finance Officers on a full-time basis, providing high quality and responsive customer service towards customers that raise tickets within the Business Management function. You will provide advice and support to deliver high-quality, robust, resilient … responsive and secure customer-focused IT Services. You will be using in-depth specialist knowledge of procurement and finance to recommend solutions to address complex issues and continually improve efficiency of service. Process invoices, expense claims and interdepartmental transfers, supplier statement reconciliations, raise requisitions and processing through to purchase ...

platform integrity and performance. The SME partners with Product Owners, Engineers, Business Analysts, and Support teams to optimise the use of Dynamics (e.g. Sales, Customer Service), lead configuration, troubleshoot issues, and shape continuous improvement. This role plays a key part in ensuring the Dynamics platform delivers maximum value … aligned with broader architectural standards Responsibilities include:* Serve as the subject matter authority for Microsoft Dynamics 365 modules used across ICAEW, including Sales, Customer Service, and potentially Marketing. * Provide hands-on configuration of entities, forms, workflows, business rules, Power Automate flows, and model-driven apps. * Investigate and resolve ...

work. Personalisation is one of Sky's top strategic priorities - and this role puts you right at the heart of it. As a Customer Management & Capabilities Manager, you'll help shape a new generation of tools and capabilities that transform how we understand and interact with our customers. … unlock new opportunities, influence teams across the business, and ultimately revolutionise the experience for millions of Sky customers. What you'll do: Drive Personalised Customer Outcomes Ideate and shape new tools, capabilities, and processes that enable personalised customer outcomes across channels, driving clear longterm commercial benefit. Partner with ...

organisation. The central London office is located in Westminster a short walk from Parliament and central Government offices. They are looking for an experienced customer support administrator to help with the launch of a new grant management system. This role is for three months and you will be able … line support for requests where appropriate Direct the requests to the right person(s) for assistance where 1st line is not appropriate Provide excellent customer service to external users in the dioceses, cathedrals, parishes, acknowledging and responding to queries quickly and efficiently Kind, friendly, helpful, listening approach essential ...

organisation. The central London office is located in Westminster a short walk from Parliament and central Government offices. They are looking for an experienced customer support administrator to help with the launch of a new grant management system. This role is for three months and you will be able … line support for requests where appropriate Direct the requests to the right person(s) for assistance where 1st line is not appropriate Provide excellent customer service to external users in the dioceses, cathedrals, parishes, acknowledging and responding to queries quickly and efficiently Kind, friendly, helpful, listening approach essential ...

organisation. The central London office is located in Westminster a short walk from Parliament and central Government offices. They are looking for an experienced customer support administrator to help with the launch of a new grant management system. This role is for three months and you will be able … line support for requests where appropriate Direct the requests to the right person(s) for assistance where 1st line is not appropriate Provide excellent customer service to external users in the dioceses, cathedrals, parishes, acknowledging and responding to queries quickly and efficiently Kind, friendly, helpful, listening approach essential ...

Title: Managed Print Service Field Engineer Location: Central London Job Type: Full Time, Permanent Salary - £34k/Negotiable dependent on experience About the Role An established technology solutions provider is seeking an experienced Managed Print Service Field Engineer to join their field-based engineering team in Central London. … This role involves supporting a range of managed print devices across client sites, delivering high-quality service, maintenance and installations while maintaining excellent customer relationships. This is a great opportunity for a technically skilled engineer with experience in managed print environments who enjoys working autonomously while also collaborating ...

organisation. The central London office is located in Westminster a short walk from Parliament and central Government offices. They are looking for an experienced customer support administrator to help with the launch of a new grant management system. This role is for three months and you will be able … line support for requests where appropriate Direct the requests to the right person(s) for assistance where 1st line is not appropriate Provide excellent customer service to external users in the dioceses, cathedrals, parishes, acknowledging and responding to queries quickly and efficiently Kind, friendly, helpful, listening approach essential ...

technology solutions, driving progress across various industries with its forward-thinking platforms and services. They are committed to fostering a workplace that values integrity, customer service, and continuous development, empowering their employees to thrive. As a rapidly growing and influential company, they offer a dynamic environment where legal … Senior Employment Counsel partners with others within Legal, Compliance & Corporate Affairs, People & Purpose, and other business functions to support our core values of innovation, customer service, integrity, and profitability, while ensuring that client maintains a culture of fairness, development and fun for its employees. They apply discerning judgment ...

sure the organisation gets full value from its investment. You will... Serve as the go-to subject matter expert for Dynamics 365 across Sales, Customer Service, and potentially Marketing modules Configure entities, forms, workflows, business rules, Power Automate flows, and model-driven apps Work alongside Product Owners, Business … teams - translating process needs into platform logic What We're Looking For Must-have: Proven hands-on experience with Microsoft Dynamics 365 across Sales, Customer Service, or Marketing modules Functional configuration skills - entities, business rules, forms, views, workflows, security roles Power Platform experience - Power Automate, Power Apps ...

work down notice periods. Core Responsibilities Build and configure solutions across Microsoft Power Platform (Power Apps, Power Automate) Develop and integrate Dynamics 365 Customer Service for HR case management use cases Implement Microsoft Copilot capabilities to automate HR queries and workflows Design scalable, user-focused solutions aligned … teams What They're Looking For Strong hands-on experience across Power Platform and D365 Proven experience delivering case management solutions (Customer Service) Exposure to or experience with Copilot/AI-driven workflow automation Ability to operate in complex, multi-stakeholder environments Clear communicator with strong delivery focus ...

Install, maintain, and repair fire and security systems in high-end luxury residences and commercial properties. Provide ongoing support to key accounts, ensuring excellent customer service and client satisfaction. Work with cutting-edge technology in the areas of CCTV, intruder alarms, fire alarms, and access control. Ensure compliance … fire alarm systems. Experience working on large-scale, high-value properties is highly desirable. Excellent troubleshooting skills and the ability to work independently. Strong customer service and communication skills. Relevant industry qualifications (e.g., FIA, ECS, or similar) are advantageous. Full UK driving license. What We Offer: Competitive salary ...

Site Service Engineer, CT Imaging Systems ** CT Imaging Systems ** ***Excellent opportunities for experienced Service Engineers from a range of electronics or electro-mechanical system backgrounds to join a market leading manufacturer of x-ray/CT imaging systems *** Basic Salary £40,000 to £60,000 £7,500 Signing … Bonus Full Product Training Pension Healthcare Phone, Laptop Holidays The Role – Site Service Engineer, CT Imaging Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation and breakdown repair of a wide range of sophisticated ...

Join our client as a Senior AI Conversational Designer and play a pivotal role in shaping the future of their digital customer experience. This is an opportunity for a customer-obsessed, forward-thinking leader to take ownership of the conversational AI ecosystem, driving the evolution of conversational assistants … human + AI orchestration, where AI handles high-volume interactions and seamlessly hands off to humans for complex scenarios. This is deeply embedded within customer service and contact centre environments, improving resolution times, reducing repeat queries, and enhancing overall customer experience. Generative AI embedded across the workforce ...

analytical and collaboration skills. Communication: Strong ability to engage with key stakeholders and cross-functional teams. Certifications: Advanced Microsoft certifications preferred. Consulting Experience: Previous customer-facing roles are highly desirable. Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools. Required Skill Set Power Platform Development … within PPAC and M365 audit logs. Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set Dynamics 365 Customer Engagement Up to date product knowledge in Dynamics 365 Customer Engagement modules: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics ...

analytical and collaboration skills. Communication: Strong ability to engage with key stakeholders and cross-functional teams. Certifications: Advanced Microsoft certifications preferred. Consulting Experience: Previous customer-facing roles are highly desirable. Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools. Required Skill Set Power Platform Development … within PPAC and M365 audit logs. Capable of establishing and managing a Power Platform Center of Excellence (CoE). Desired Skill Set Dynamics 365 Customer Engagement Up to date product knowledge in Dynamics 365 Customer Engagement modules: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics ...

Title: Service Assurance Analyst Location: London - Office-based Hours: Standard business hours – 9am to 5pm (Mon–Fri) Salary: £43,000 – £45,000 plus excellent benefits Overview Responsible for providing advanced technical support and ensuring stability of critical IT services for a mid-sized, multi-region user base. Focus … resolving incidents efficiently, maintaining system availability, and supporting business operations. Key Responsibilities Incident & Problem Management Own incidents and service requests through to resolution Troubleshoot complex technical issues across systems and applications Conduct root cause analysis and follow best practice processes Service Monitoring & Assurance Monitor system performance and availability ...

Dwellant Training Specialist Dwellant £Competitive, aligned to experience Home Based ROLE OVERVIEW We are looking for a Customer Training Specialist to join Dwellant and play a key role in empowering our customers to get the very best from our platform. Working remotely as part of our customer function … role requires energy, clarity and empathy. You will be expected to deliver structured, engaging training sessions, develop high-quality learning content, and ensure every customer interaction adds value. You will take ownership of the training journey, from onboarding through to ongoing enablement. You will work independently in a home ...

health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering … incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role ...

network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager … regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London ...

network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager … regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London ...

large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor … Track KPIs such as: Delivery milestones Velocity and throughput Program risks Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: IT Service Management (ITSM) IT Operations Management (ITOM) Configuration Management Database (CMDB) Telecom Service Operations Management (TSOM) Telecom Service Management (TSM) Customer Service ...

Temp | Hybrid | Westend | £14ph Our client, a fast-growing tech business, is looking for upbeat and customer-focused individuals to join their Customer Care team on an immediate temporary basis. This is a fantastic opportunity to join a fun, social and supportive team based in a brilliant Central … looking for a role with potential to go permanent. You’ll be supporting existing customers with product queries and troubleshooting, helping deliver a positive customer experience every step of the way. The Role Handling inbound customer calls and email queries from existing customers Supporting with troubleshooting and resolving ...