51 to 75 of 403 Customer Service Jobs in London

Principal Product Manager, Org Transformation , Quality & Escalations Job ID: 10453264 | Amazon UK Services Ltd. Come build the future of Amazon Customer Service (CS) with us. Quality & Escalations (Q&E) vision is to deliver exceptional customer experiences which restore customer trust through continuous inspection, innovation, and improvement. … exists to provide Tier 2 support to frontline teams when the ‘Andon cord’ is raised on customer experience issues. We resolve customer escalations across all sources while focusing on identifying and eliminating their root causes. We design and implement frameworks to measure service quality and lead technology ...

major installers/system integrators and, where possible, end users Building product and brand awareness with consultants and specifiers on active projects Expanding the customer database Candidate Profile Experience and technical background Proven external sales experience in electrical wholesale or data networks, ideally selling to installers and engaging with … building Excellent verbal and written communication skills, with a confident and professional telephone manner. A natural networker who builds strong relationships and delivers exceptional service across a diverse customer base. Personal attributes Positive, hard-working and calm under pressure. Dynamic, personable, and motivated by achievement and success. Commercial ...

first-class support for enterprise software used by organisations worldwide. This is an excellent opportunity for someone with a passion for networking, infrastructure and customer service to develop their technical expertise within a collaborative environment. About the Role Working alongside Engineering, Development and Customer Success teams … infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

Fidelis Partnership technology team. The person is responsible for the end-to-end design, maintenance and operations of our IT Operational services, IT Service support, IT facilities and AV systems across our group companies. In this role you will run our service 24x7, ensuring robust, performant, secure, compliant … locations and travel as necessary for this senior role and team locations, Key accountabilities Responsible for leading our global IT end user computing service team to provide excellent end to end customer service. Provide 24-7 support to the business, ensuring all requests are always met without delay ...

Vending Ltd, you will play a key role in supporting the day-to-day operations of the business while helping to improve customer service and internal processes. This is an exciting opportunity to develop business admin skills by working across customer service, project coordination, digital systems … operational planning. Role Help create a smooth and professional customer experience from initial enquiry through to installation and ongoing support Identify process delays and inefficiencies, recommending and implementing improved systems and procedures Design and maintain customer welcome packs to ensure new customers receive clear and consistent information Coordinate ...

/BSS Integration: Architect seamless integrations between ServiceNow and complex telecom billing, provisioning, and inventory systems (e.g., TM Forum Open APIs). Network & Service Management: Leverage ServiceNow’s Telecommunications Network Inventory (TNI) and Customer Service Management (CSM) modules to streamline service fulfillment and assurance. Telecom Lifecycle … Design workflows tailored to telco processes, including order management, broadband provisioning, fault resolution, and B2B/consumer customer journeys. Serve as the technical authority on ServiceNow architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules ...

customisations, integrations and automation that drive business efficiency and digital transformation. Key Responsibilities Design, develop and deploy custom solutions across Microsoft Dynamics 365, including Customer Service, Sales, Finance & Operations and Field Service Develop custom plugins, workflows, Power Automate flows and Power Apps to extend platform functionality Customise … software development lifecycle, including solution design, development, testing, code reviews and deployments Skills & Experience Proven experience developing solutions within Microsoft Dynamics 365, including CE, Customer Service, Sales, Field Service or Finance & Operations Strong development skills in C#, JavaScript, TypeScript, Power Apps, Power Automate and Dynamics 365 plugin ...

organisation. Contract: Full Time, 6 month Contract Are you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We're looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues … across the organisation. This is an excellent opportunity for someone who enjoys a varied role, thrives in a customer-focused environment and wants to make a real impact by ensuring users receive a reliable and professional IT service. You'll be supporting a modern Microsoft environment, resolving technical issues ...

organisation. Contract: Full Time, 6 month Contract Are you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We're looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues … across the organisation. This is an excellent opportunity for someone who enjoys a varied role, thrives in a customer-focused environment and wants to make a real impact by ensuring users receive a reliable and professional IT service. You'll be supporting a modern Microsoft environment, resolving technical issues ...

Commercial Support Specialist at euNetworks, supporting the needs of the worlds biggest profile brands, you will be a critical player in our customer facing teams supporting the growth of our business. You will seek to deliver the highest levels of customer experience resulting in revenue growth with your … assigned clients. As part of the sales division, you will serve as the central point of contact for all customer related queries supporting the quote-through-contract lifecycle and work collaboratively across all business functions to deliver proposals, resolve customer issues, remove obstacles, and deliver an exceptional customer ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with ...

Start Date August* We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services. Job functions: -Speaking to clients to quickly get to the root of their problem. -Providing timely and accurate customer feedback. -Helping customers via calls ...

continued growth, we are now looking to recruit an Audio-Visual Apprentice to join our dynamic and expanding team. Experience in both technical and customer facing skills through having a strong client facing approach with a smart and friendly attitude in a highly strong corporate environment. You should also … technologies. You should have knowledge and understanding Microsoft Office Products, including Outlook, Teams and Excel. You should also have solid experience working in a customer facing role. This is a permanent role where you will be supported to achieve a Level 3 Apprenticeship qualification. Role Responsibilities: Audio-visual meeting ...

Service & Install Engineer Location: NW London Salary: (£30,000 - £40,000 dependent on experience) Hours: Full-time, 5 days per week - September 2026 start Role Overview We are looking for an experienced Service & Install Engineer to join our clients growing team. You'll provide reactive and preventative support … supporting installations, upgrades, and commissioning projects. This role is ideal for a hands-on engineer who enjoys fault-finding, problem-solving, and building strong customer relationships. Key Responsibilities Provide onsite and remote technical support. Diagnose and resolve faults across customer environments. Deliver preventative maintenance, repairs, and system health ...

Japanese-Speaking Customer Support Specialists (Temporary) Location: Hybrid - Canary Wharf London (with likely transition to remote working due to night shift requirements) Start Date: From 13th July (subject to change) Contract Type: Temporary Pay Rate: 14.00 per hour (Day Shifts) 15.00 per hour (Night Shifts) We Are Hiring Japanese … Speaking Customer Support Specialists We are currently looking for multiple Japanese-speaking Customer Support Specialists to join our Data Breach Response team on a temporary basis. This is a unique opportunity to play a vital role in supporting individuals impacted by a data breach incident. Working within ...

Japanese-Speaking Customer Support Specialists (Temporary) Location: Hybrid - Canary Wharf London (with likely transition to remote working due to night shift requirements) Start Date: From 13th July (subject to change) Contract Type: Temporary Pay Rate: £14.00 per hour (Day Shifts) | £15.00 per hour (Night Shifts) We Are Hiring Japanese … Speaking Customer Support Specialists We are currently looking for multiple Japanese-speaking Customer Support Specialists to join our Data Breach Response team on a temporary basis. This is a unique opportunity to play a vital role in supporting individuals impacted by a data breach incident. Working within ...

Role We are recruiting for an experienced Microsoft Dynamics 365 CRM Lead Consultant to join a growing Microsoft Partner delivering innovative Dynamics 365 Customer Engagement (CE) and Power Platform solutions across a diverse customer base. This is a fantastic opportunity for a senior consultant who enjoys working closely … activities and ensuring customers maximise the value of their Microsoft investment. Key Responsibilities Lead end-to-end Microsoft Dynamics 365 CE implementation projects. Facilitate customer discovery workshops and gather business requirements. Design scalable CRM solutions using Microsoft Dynamics 365 CE and the Power Platform. Configure Dynamics 365 Sales, Customer ...

Ticket Management: Responsible for logging and managing support tickets User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding. Service Request Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues Incident Management: Responsible for logging and managing incidents, ensuring … with common IT tasks, such as password resets and maintaining office hardware Escalation: Responsible for identifying and escalating complex issues to higher-level support Customer Service: Responsible for maintaining a high level of customer service and communication with users Documentation (Basic Issues): Responsible for creating ...

provide an enhanced Workplace Experience that meets our client's Property & Facilities Management (P&FM) vision of delivering: "A workplace that provides an integrated customer experience enabling colleagues to do their best work." In this role you will be a part of delivering a World Class Workplace experience … role combines operational leadership, team and vendor management, stakeholder engagement, and workplace hospitality to create an exceptional workplace environment aligned with business objectives and service standards. The Workplace Experience Manager leads frontline Workplace Experience teams and vendor partners across reception, events, administration, mailroom, and workplace ambassador services, supporting operational ...

arisen for a Technology Support Specialist to join the London office of a leading international law firm. This role is ideal for a customer-focused IT professional looking to build their experience within a fast-paced, professional environment. You'll play a key role in delivering hands-on technical … records. Manage loan equipment and device deployment processes. Diagnose technical issues and implement effective solutions in a timely manner. Deliver a high level of customer service and support to users at all levels of the business. About You You'll be a proactive and service-oriented individual ...

Position Summary We are currently looking for a Principal BPO/BPaaS Sales Lead for our Agentic AI Customer Service business, based in the UK & I region. The role requires remote work with client-related travel. The successful candidate will be a subject‐matter expert … focus on Contact Centres. Demonstrated success in selling large, complex global BPO deals, ideally exceeding $20M TCV. Industry experience in selling transformative Customer Experience/Customer Service and industry‐specific core value chain deals. Strong financial acumen and ability to structure complex deal constructs. Exceptional executive presence ...

This is an exciting opportunity for someone looking to start or build a long-term career in sales. Whether you're currently working in customer service, retail, hospitality, a contact centre, or another customer-facing role, this position offers ongoing development, and a clear pathway into … relationships with potential clients and understand their business needs Qualify opportunities and book meetings for the senior sales team Maintain accurate records and update customer information on the CRM system Work towards achievable activity and performance targets Receive ongoing training, coaching, and development from experienced sales professionals THE PERSON ...

This is an exciting opportunity for someone looking to start or build a long-term career in sales. Whether you're currently working in customer service, retail, hospitality, a contact centre, or another customer-facing role, this position offers ongoing development, and a clear pathway into … relationships with potential clients and understand their business needs Qualify opportunities and book meetings for the senior sales team Maintain accurate records and update customer information on the CRM system Work towards achievable activity and performance targets Receive ongoing training, coaching, and development from experienced sales professionals THE PERSON ...

LGBTQ+ business community. Please do not contact the recruiter directly. Why join frog? frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future … customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion ...