51 to 75 of 209 Customer Service Jobs in London

Lewisham Council are seeking an experienced and customer-focused IT Service Desk Analyst to join their on-site support team for an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a fast-paced environment, and is committed … delivering a high-quality service to users across the organisation. About the role As an IT Service Desk Analyst, you will provide both first- and second-line technical support to council staff. You will manage and resolve a wide range of IT incidents and service requests, ensuring ...

Title: Senior Principal Consultant – Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates … experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk ...

onsite | Permanent | Senior Leadership Role A luxury retail brand are investing heavily in Data, CRM and emerging AI capability to support international growth, deepen customer relationships, and strengthen commercial and operational decision-making. This is a senior delivery leadership role, sitting at the heart of Customer Growth & Engagement … used day-to-day across the business. The Opportunity You will own the delivery and adoption of enterprise data, CRM and AI initiatives across customer, product, trading, logistics and finance. This is not a research role and not a pure strategy role. It is a hands-on senior leadership ...

office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will … escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will also assist in mentoring ...

Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in London Docklands. About the Department/Team: This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high … seasoned and reliable professional with exceptional support skills to independently support our customer. Primary Role Responsibilities: Manage and assist with IT service tickets. Independently resolve tickets and support other engineers ticket work. High level of technical knowledge in areas key to the company. Lead/role model ...

looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established ...

Dynamics 365 CE Techno Functional Consultant - OUTSIDE IR35 - 100% Remote Role Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant with strong capability in Field Service and the ability to design and build Power BI reports and dashboards .This role is ideal for someone … platform. You’ll be the main functional SME in front of clients, shaping solutions and guiding successful delivery. Key Responsibilities Dynamics 365 CE & Field Service Lead requirements-gathering workshops with customers to understand business processes, pain points, and objectives. Translate business needs into functional designs, solution blueprints, and configuration ...

Freshworks product lines that focus on the mid-market and Enterprise customers. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives … strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve ...

office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation … point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support ...

Produce ad-hoc and monthly reports to extract actionable insights. Conduct web analytics reviews, optimizing conversion through navigation, A/B testing, and promotions. Customer Experience Monitor the customer journey and identify improvements to boost conversions. Collaborate with production teams on deliveries, photo shoots, and sample workflows. Cross … Functional Collaboration Liaise with buying, merchandising, marketing, social, inventory, and customer service teams. Support global ecommerce strategy across regions, currencies, and time zones. PROFILE & KEY SKILLS Knowledge & Experience: 3+ years of experience in an ecommerce site merchandising role. Proven experience with CMS tools within an ecommerce platform (Salesforce ...

role will involve travelling across the UK to install, configure, and maintain telephone systems and related equipment for customers. The successful candidate will be customer-focused, technically competent, and able to work independently while representing the company in a professional manner. Key Responsibilities: Install, configure, and test business phone … systems at customer sites. Provide on-site troubleshooting, diagnostics, and repair of telecommunication systems. Ensure installations meet company and industry standards for quality and safety. Train customers on system usage and provide aftercare support as required. Maintain accurate documentation of installations, service visits, and customer interactions. Liaise ...

Solutions Architect Overview We are seeking an experienced Dynamics 365 CRM Solutions Architect to lead the design, architecture, and implementation of Microsoft Dynamics 365 Customer Engagement solutions. The successful candidate will play a key role in translating business requirements into scalable, high-quality technical solutions while providing architectural leadership … date with the latest Microsoft technologies and Dynamics 365 capabilities . Key Skills & Experience Extensive experience implementing Microsoft Dynamics 365 CRM/Customer Engagement solutions. Strong knowledge of Power Platform (Power Apps, Power Automate, Power BI). Experience designing integrations using Azure Functions, Logic Apps, Service ...

Microsoft Dynamics 365 Technical Consultant We’re hiring a Microsoft Dynamics 365 Technical Consultant to work on large-scale enterprise Customer Service and Field Service implementations. This role is ideal for someone who combines hands-on development with solution architecture and integration design. What … integrations Building solutions across the Power Platform (Power Apps, Power Automate) Designing scalable Dataverse data models Leading Azure-based integrations (Functions, Logic Apps, Service Bus) Supporting CI/CD pipelines and managed solution deployments Designing event-driven and API-led architectures Integrating D365 with ERP systems, contact centre platforms ...

Analyst, you'll be part of a collaborative, friendly team delivering high-quality, client-focused technical support. Your day will involve a mix of service desk work, walk-up support, AV/meeting assistance, and involvement in small projects and service improvement initiatives. You'll support users … Provide excellent 1st/2nd line support via phone, email, walk-up and remote channels Log, prioritise, and resolve incidents and service requests in line with ITIL practices Support Microsoft Office, Windows 10/11, iManage, mobile devices, and other core firm applications Troubleshoot laptops, printers, remote access ...

About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering … Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their ...

About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering … Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their ...

Your new role The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What … need to succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word ...

Title: Security Service Engineer Location of Works: Central London The Company: Nationwide Fire and Security company with over 20+ years industry experience, providing solutions to commercial, private, public, residential and the retail market. Due to expansion, they are now seeking additional engineers. Package: Salary £35,000 - £47,000 basic … alarms, Access control, CCTV and IP based networks Working to high British Standards Managing your own time, ensuring jobs are completed correctly Providing excellent customer service Knowledge and experience: 3 years plus experience servicing Security Systems Experience with IP based networks is desired but not essential Install ...

Title: Security Service Engineer Location of Works: Central London The Company: Nationwide Fire and Security company with over 20+ years industry experience, providing solutions to commercial, private, public, residential and the retail market. Due to expansion, they are now seeking additional engineers. Package: Salary £35,000 - £47,000 basic … alarms, Access control, CCTV and IP based networks Working to high British Standards Managing your own time, ensuring jobs are completed correctly Providing excellent customer service Knowledge and experience: 3 years plus experience servicing Security Systems Experience with IP based networks is desired but not essential Install ...

processes. Accurate and timely documentation updates. Strong collaboration and communication across teams. Essential Skills & Attributes Logical and analytical problem-solving skills. Excellent communication and customer service skills. Ability to manage multiple priorities and projects. Strategic thinking and stakeholder management. Adaptability and responsiveness to change. Strong vendor relationship management. ...

operating company with c.$98.5bn assets under management is seeking a Regional IT Business Applications Manager to lead application portfolio oversight and IT service delivery across its UK Residential Property operations. Headquartered in Vancouver, Canada, the organisation invests and operates globally across equity and debt markets, both public … with global IT strategy, driving operational excellence, governance and compliance across the UK portfolio. Key Responsibilities Oversee day-to-day regional application operations, ensuring service reliability and alignment with enterprise standards Monitor system uptime, performance and SLA adherence Lead regional incident response and escalation management, collaborating with global ...

major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One's entrepreneurial spirit and customer-first, tech-led culture, creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences … knowledge when necessary. If you think innovatively, and like to embrace bleeding edge technology, with a pragmatic approach, you will enjoy working here. The service we offer and build upon is unlike anything ever built before, and our product is rapidly evolving. Velocity Black is our core product, built ...

business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves … future You’ll provide first level support for all customers via telephone, email and live chat. You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more. You’ll take ownership of the resolution of the queries, liaising with ...

Technical Support Engineer or IT Support role Strong troubleshooting skills across Windows, macOS or iOS devices Experience supporting Microsoft 365 Experience using IT service desk tools Strong communication and customer service skills This Technical Support Engineer role offers a great opportunity to join a supportive environment while ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...