51 to 75 of 940 Customer Service Jobs in London

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

ServiceLocalDelivery Analyst role . The Technology Integration programme is bringing ourorganisationtogether aligning our systems and strengthening internal communication. You will be performing a mix of project activities to improve service desk efficiency, enhance user experience and ensure there is a consistent service across SNG. Our IT ServiceLocalDelivery Analysts provide local IT systems support, training and advice to SNG … maintenance and operation of the organisation's devices, infrastructure and applications. They ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This rolewill provide … valid UK Driving Licence and have your own vehicle . What we need from you: As an IT ServiceLocalDelivery Analyst you'll need to have a high level of customer focus and the ability to work collaborativelywith colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team More ❯

Our client is seeking a 3rd Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the … maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line … user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … interview + share options + Benefits As we continue our mission at Monzo to help 'Make money work for Everyone', we need to continually transform the voice of the customer throughout their journeys into actionable insights, empowering teams across the business to optimise our products and support services. As our Customer Insights Managers, you'll lead the team … drivers of the metrics and areas where further analysis is needed Uncover root causes: Deep dive into identified areas of interest to find root causes within specific or many customer journeys Influence change: Share findings in relevant forums to enable business leaders to understand their areas performance and opportunity areas Track and ensure action: Keep an overview of root More ❯

Senior Customer Experience Engineer (SRE) Description For Senior Customer Experience Engineer (SRE) Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer (SRE) to drive reliability engineering excellence for their cloud platform. This role combines traditional SRE responsibilities with a strong focus on customer experience and satisfaction. The position involves working … be empowered to shape the future of Microsoft's cloud services. The team operates with a "no dead-ends", "whatever it takes", and "biased for action" philosophy, focusing on customer success through the Microsoft Cloud. As an SRE, you'll be responsible for maintaining and improving service reliability, availability, and performance. Key responsibilities include building automation solutions, collaborating … with customers to address pain points, implementing service telemetry, and providing operational insights to product teams. The role requires expertise in large-scale distributed systems and the ability to handle complex technical challenges. The position offers the flexibility of up to 100% remote work, though it requires 25-50% travel for customer site visits in the South West More ❯

The Remote Hands Team Leader manages a team of Technicians who handle customer requests and enable the operational continuity of the customer infrastructure. The team leader is an important contributor to a stable and well-organized department. What youll do Having people responsibility for a team of Technicians ensuring the site is run safely, efficiently, and in line … company Process, safety policies, operational efficiency, and core values. Supervise and mentor technicians, identifying training and development needs for team members and facilitating professional development opportunities. Deliver advanced technical customer service support and prioritize service requests. Manage compliance, administration, and documentation, ensuring adherence to regulations. Act as a single point of contact for customer service requests and maintain effective communication with stakeholders. Assists Manager Remote Hands or Manager Data Center regarding communication with customer representatives during day-to-day operations and incident escalation. What youll need Hard Skills Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment. Skilled in customer communication and handling customer requests/complaints Skilled in service More ❯

The Manager, Remote Hands leads the on-site Customer Services Technician team, ensuring consistent and high-quality Remote Hands support. This role is responsible for daily service operations, team leadership, customer experience, and compliance. The role also contributes to the continuous development and standardisation of customer service processes across the campus. What youll do Team … Management and Leadership: Lead, develop, and coach the Customer Services team on-site. Manage daily operations, prioritising service requests and allocating resources effectively. Collaborate with HR on recruitment, training, and performance management. Drive continuous improvement and maintain high service standards across all shifts. Process Management and Compliance: Oversee service fulfilment, material usage, and internal/external … reporting. Ensure compliance with legal, safety, and quality standards. Maintain up-to-date work instructions and operational procedures. Report on key KPIs and assist with customer audits. Cross-functional Collaboration Work closely with Engineering, Security, Property, Implementation, and Customer Success teams. Align operational execution with OLAs and SLAs. Support customer onboarding by understanding technical requirements and coordinating More ❯

company based in central London is currently recruiting a Helpdesk Engineer. In this role, you will be responsible for carrying out a variety of technical and coordination tasks at customer site to meet or exceed customer requirements. The ideal candidate should have excellent communication skills, strong organizational abilities, and proficiency in relevant PC software. Understanding of Japanese culture … skill would be advantageous ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate, (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: On-site at Customer Offices VISA SUPPORT: No BENEFITS: Transportation fee up to zone 6 TYPE: full-time WORKING HOURS: 09:00am - 05:00pm (*)7:30am to 3:30pm when another helpdesk engineer … is on Annual Leave SALARY: up to£32k, depending on experience START: Sep 2025 LOCATION: Central London - On-site at Customer Offices Helpdesk Engineer Main Responsibilities: Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site 1st level troubleshooting of technical issue with end users and assist them More ❯

of London IT Support Engineer Main Responsibilities: Daily Operation Provide 1st line level of technical or business system support via telephone, email, and online tickets Support, maintain, and improve customer services Assist other team members in Europe or back office/project members Assist customer HQ in Japan and third-party vendors Work proactively to ensure prompt resolution … of support cases, timely project completion, and the highest levels of customer satisfaction Understand and comply with the customer’s IT policies and procedures Administrative Tasks (based on customer requirements) IT compliance reporting and tasks, e.g., SOX compliance, user ID/device inventory updates Produce monthly IT reports and newsletters Update and maintain intranet contents User support … for user ID management systems and other internal systems System Integration/Maintenance Services Support system integration and maintenance tasks on behalf of the customer Maintain related documents, including user manuals Summarise customer requirements for system integration services Project Management Act as project coordinator as a representative of the customer Assist other on-site engineers in implementing More ❯

technology in the provision of education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business … performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes … to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging/updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure More ❯

Profile Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk, and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries across institutional … issues. Collaborate closely with engineering, QA, and product management teams; identify and test workarounds for software deficiencies. Engage actively with observability initiatives, particularly using Dynatrace. Handle sensitive issues affecting customer perceptions effectively. Research questions and issues using available resources and consult with other product specialists. Maintain detailed logs of customer interactions and prepare resolution reports. Perform any other … Skills, Experience & Qualifications: Experience with Financial Services Investment Management, Trading, or related systems (e.g., Charles River IMS) is highly desirable. Ability to collaborate effectively across departments to deliver excellent customer service. Knowledge of servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and disaster recovery/business continuity is preferred. Strong customer service, troubleshooting More ❯

process improvement and contribute to workflow efficiency. People: To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank’s products and services before engaging in any customer-facing sales or advisory activities. To deliver prompt and effective resolution … to customer queries, concerns, and complaints, ensuring a positive experience. To provide accurate and relevant product information and support customers’ needs. To build and maintain customer trust by offering reliable, compliant, and transparent service at all touchpoints. Compliance & Risk Management Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and … and monitor the risks involved in the day-to-day work. Business Analyst - The Skills You'll Need to Succeed: Experience in retail banking and/or business analysis (customer service, online banking and/card industry experience is a plus) Familiarity with digital banking tools (e.g. Mobile apps, digital wallets) Strong understanding of core banking process (e.g. More ❯

employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing … escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. … our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your Impact Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions Perform advanced troubleshooting at the application level and OS level, using More ❯

their team: Resolving IT issues and malfunctions Assistance with Projects & Migrations Creating documentation and guides Smartdesc places a strong emphasis on being proactive as well providing a high-quality service - setting us apart from our competitors. To achieve this, you will work with your colleagues to help deliver IT improvements and recommendations throughout our clients. The 2nd Line engineer … role is highly technical with a key requirement of good customer service skills. Engineers are expected to be able to take ownership of issues & requests and see it through to resolution or escalation if required. Strong communication skills are essential in keeping clients updated either through written or verbal updates. The role will work closely with our Greece … Can work to strict SLAs, project plans and KPIs. The ability to multi-task and manage time under pressure. Positive attitude to any situation, with the ability to resolve customer problems and requests promptly and efficiently About Smartdesc Smartdesc is a leading IT Managed Service Provider (MSP) whose focus is the UK non-profit sector, one of the More ❯

role and has great potential in a vibrant environment to move up. You will continue to add to a dynamic knowledge base of technical solutions, to ensure that the customer's and organisation's IT infrastructure are as efficient and productive as possible. HOURS OF WORK Your shifts are allocated across the team evenly and will be shared upfront … to 18:15 with a 45min lunch break. KEY RESPONSIBLITIES You will: Assist and direct staff and/or customers where support tickets are raised. Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base. Identify and implement, where … and customers in said use where applicable. Support and maintain software and hardware used in the organisation's day-to-day operations and services. Provide an excellent level of service to our customers, being professional and courteous at all times. In addition to the above there may be other duties to carry out in relation to business/customer More ❯

Are you searching for a 1st Line Support job in Kings Cross? Do you have experience on an IT service desk, supporting users in a Windows and Mac environment? Are you ready to join a collaborative and dynamic team in a fantastic office environment? If so, this is a fantastic opportunity to take the next step in your IT … located in Kings Cross, London . This role is ideal for someone with previous 1st line IT support experience who enjoys problem-solving, working with technology, and delivering outstanding customer service. You will be joining a friendly and fast-paced team where your work will make a real impact. You will be responsible for providing technical assistance to internal … asset inventory, including laptops, peripherals, and mobile devices Supporting collaboration tools such as Office 365 , SharePoint , and Microsoft Intune Working closely with colleagues and other departments to ensure effective service delivery Contributing to internal documentation, FAQs, and knowledge base content Continuously learning new systems and practices to keep up with evolving technology What We’re Looking For We’re More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks … knowledge of insurance/reinsurance specific business applications such as Policy Administration System suites, Quote & Bind Portals, Claims Management systems. Experience in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development Experience with ServiceNow modules like incident, request, change, maintenance window, SLAs More ❯

our understanding of systems related to the Alexa knowledge base. We identify and correct knowledge gaps and share findings to implement scalable solutions across languages. We think from the customer's viewpoint and use our cultural and linguistic expertise to solve questions on how customers might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional … this French-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics. Key job responsibilities As a native French-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical … your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge to team members through peer More ❯

devices — ideally including Meraki, UniFi, or DrayTek Assist with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous More ❯

YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility … to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd love to hear from you! 48799CC1R INDFIR More ❯

YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility … to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd love to hear from you! 48799CC1R INDFIR More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through … customers. To succeed, you should be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. About the role We are looking for a customer centric, commercially minded product manager to lead and grow our Cross Border Payments business. You will lead our multi-disciplinary Global Payments Squad and on a daily basis be … and business segments. Identify target audiences and prioritise efforts to attract and engage them by deeply understanding their needs and how to delight them. Identify partnership opportunities to enhance customer experience and/or the unit economics of cross border-payments and be comfortable leading these conversations and negotiations. Be a highly analytical leader with the ability to proactively More ❯

the hunt for smart, talented people to join us. At Vorboss, we do the right thing-no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries. We're proud to have earned … departments, providing insights and supporting the development of scalable, optimised processes that align with our wider company objectives. Key responsibilities: (Please note that this list is not exhaustive) Safeguard customer data integrity across contracting, delivery, and finance platforms, ensuring records remain accurate, complete, and consistent throughout the customer lifecycle. Serve as second-line support for customer-contract … Own product-setup governance: design, add, and maintain product and pricing configurations in operational systems so that orders, billing, and reporting stay aligned. Form a core part of the Customer Operations work on upgrades and changes, translating commercial requests into system actions and verifying successful completion. Map, document, and continuously improve processes that span Sales, Delivery, Finance, and Support More ❯

save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through … customers. To succeed, you should be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. About the role We are looking for a customer centric, commercially minded product manager to lead and grow our Cross Border Payments business. You will lead our multi-disciplinary Global Payments Squad and on a daily basis be … understanding their needs and how to delight them. For these insights to inform a crisp understanding for how Monzo can win in this space. Identify partnership opportunities to enhance customer experience and/or the unit economics of cross border-payments and be comfortable leading these conversations and negotiations. Be a highly analytical leader with the ability to proactively More ❯

Data Science functions. The ideal candidate will have a keen understanding of modern data platforms such as Snowflake, Databricks & Fabric. A strong knowledge of data integration, data as a service, business process management and the application of data in the creation of advanced data products is a requirement. The candidate will run a high-profile and motivated rapid delivery … and stakeholder management skills. Ability to weigh business needs against security concerns and articulate to management. Working knowledge of Microsoft Office, and strong knowledge in Microsoft Excel preferred. Strong customer service orientation toward Business Units requiring financial consultation (responsive, consultative, collaborative and accurate). Strong leadership ability. Strong project management. Strong interpersonal relationship building skills. Strong analytical ability More ❯