51 to 75 of 192 Customer Service Jobs in London

Responsibilities: To achieve assigned sales, revenue, gross profit and customer development targets by identifying, developing and securing business opportunities from prospective and existing Chinese enterprise customers across the UK, Ireland and Nordic markets. To report to and work closely with the UKBU Enterprise Customer Team Leader, ensuring that … individual sales targets, team objectives and customer development plans are delivered in a professional, timely and cost-effective manner. To proactively identify client needs, explore new business opportunities and maintain a healthy sales pipeline through regular customer engagement, market research and account development activities. To accurately and timely ...

recommendations. Key Responsibilities Proactively identify opportunities and demonstrate value to stakeholders through actionable insights Influence and challenge stakeholders with data-driven recommendations Perform customer segmentation and deep customer behaviour analysis Analyse product interactions and customer journeys to optimise performance Deliver insight-led recommendations across: Customer add-on history Retention strategies and test-and-learn approaches Identification of the most profitable customer segments Monitor and analyse churn and marketing performance metrics Explore and leverage untapped data sources, including: Handset data Customer service data Assess emerging products and advise on strategic direction Skills ...

Days per Week) Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support … support, field services and end-user computing support , resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key Responsibilities Provide 1st and 2nd line technical support to users across the organisation. Troubleshoot and resolve hardware, software, networking and connectivity issues. ...

network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager … regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London ...

high-quality sending experience through expert guidance, strategic execution, and deep deliverability and product knowledge while contributing to Professional Services operational excellence. Strategists drive customer adoption of best practices through professional communication, timely execution, and strategic insight. This role requires a positive, proactive attitude, the ability to lead with … level stakeholders with confidence. Deliverability Strategists work directly with Klaviyo customers to understand marketing goals and messaging strategies, build strategic roadmaps, and support both customer and internal teams in achieving business outcomes. Strategists collaborate cross-functionally to ensure customers receive consistent value and strategic support, with a focus ...

Business Development Executive - London & Inner M25 Are you a driven sales professional who thrives on winning new business and building lasting customer relationships? You will be working for a business that is a successful and growing supplier of premium food, confectionery, and gifting products, supplying a wide range … London and the Inner M25 territory. This is an exciting opportunity for a commercially minded, self motivated individual who enjoys developing new business, managing customer relationships, and working autonomously within a high-potential territory. Covering London and the Inner M25 region, you will be responsible for identifying and securing ...

Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from £32,000 per annum + up to £8,000 Bonus + Benefits … opportunity for a 2nd Line IT Support Engineer to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft ...

travel to other locations. The Role You'll provide hands-on support, act as a technical escalation point, and ensure a high-quality, responsive service across a busy service desk. Key Responsibilities Deliver 1st/2nd line desktop support and resolve incidents quickly Act as an escalation point … complex technical issues Manage tickets effectively, ensuring regular updates and timely resolution Support user onboarding/offboarding and maintain service standards Respond to monitoring alerts, incidents, and security issues Maintain documentation and improve processes Support patching, licensing, and vulnerability management Work closely with stakeholders and conduct service reviews ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Fitch Group is currently seeking a Service Desk Technician based out of our London office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust … technology and data at Fitch? Visit: https://careers.fitch.group/content/Technology-and-Data/About the Role The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service, user experience and technology. The Service ...

Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity … services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth ...

Role: Connectivity Service Desk Team Leader Location: London (Full-Time, Permanent) Salary: Competitive + Bonus + Benefits Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme, Gym Discounts, Travel Loan and more. Our client, a leading provider … connectivity, managed IT and cybersecurity services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers ...

Senior Customer Data Analyst (Contract) £400 per day (Outside IR35) 3-month Contract London-based Hybrid - 2 days in the office This is an opportunity to join a high-impact analytics team on an initial short-term contract, with a clear mandate to deliver both immediate insight and longer … will report into the Head of Analytics and work alongside a close-knit group of analysts. The Role and Deliverables Deliver actionable insights across customer segmentation, behaviour analysis and customer lifecycle trends Build and enhance churn models and retention strategies, identifying opportunities to improve customer outcomes Analyse ...

Freshworks product lines that focus on the mid-market and Enterprise customers. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives … strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve ...

solve complex technical challenges. As a Technical Support Specialist, you will serve as the primary technical liaison for my client's customers, embodying a customer-first philosophy. You will work cross-functionally with internal teams and be trusted to handle multiple priorities with professionalism and precision. Key Responsibilities … Technical Support Specialist Respond to customer enquiries via phone and email, providing technical assistance and resolving issues within stringent SLAs. Remotely troubleshoot and diagnose software incidents, guiding customers through step-by-step solutions or escalating to higher-level support teams as required. Document and track all customer interactions ...

solve complex technical challenges. As a Technical Support Specialist, you will serve as the primary technical liaison for my client's customers, embodying a customer-first philosophy. You will work cross-functionally with internal teams and be trusted to handle multiple priorities with professionalism and precision. Key Responsibilities … Technical Support Specialist Respond to customer enquiries via phone and email, providing technical assistance and resolving issues within stringent SLAs. Remotely troubleshoot and diagnose software incidents, guiding customers through step-by-step solutions or escalating to higher-level support teams as required. Document and track all customer interactions ...

Manager 3 Month Contract | Outside IR35 £300-350 per day My client is a fast-growing ecommerce business focused on delivering an exceptional online customer experience. As part of an exciting period of growth, they are looking for an experienced Website Manager to oversee and optimise their ecommerce website … customer journey. The Role My client is seeking a proactive and commercially minded Website Manager on a 3-month contract basis to take ownership of the day-to-day management and performance of their ecommerce website. The successful candidate will play a key role in improving the online customer ...

scope, budgets, timelines, and risk. Confidence working directly with clients both remotely and on-site. Full UK driving licence and willingness to travel to customer locations. Willingness to participate in an out-of-hours support rota when required. Personal Qualities We're looking for someone who combines strong technical … proactive and professional approach: Excellent organisational and time-management skills. Strong attention to detail. Calm and professional under pressure. Positive, solutions-focused mindset. Strong customer service and relationship-building skills. Ability to explain technical concepts clearly to different audiences. Commitment to continuous improvement, documentation, and best practice. Interest ...

Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers … many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry ...

Title: Security Service Engineer Location of Works: Central London The Company: Nationwide Fire and Security company with over 20+ years industry experience, providing solutions to commercial, private, public, residential and the retail market. Due to expansion, they are now seeking additional engineers. Package: Salary £35,000 - £47,000 basic … alarms, Access control, CCTV and IP based networks Working to high British Standards Managing your own time, ensuring jobs are completed correctly Providing excellent customer service Knowledge and experience: 3 years plus experience servicing Security Systems Experience with IP based networks is desired but not essential Install ...

Title: Security Service Engineer Location of Works: Central London The Company: Nationwide Fire and Security company with over 20+ years industry experience, providing solutions to commercial, private, public, residential and the retail market. Due to expansion, they are now seeking additional engineers. Package: Salary £35,000 - £47,000 basic … alarms, Access control, CCTV and IP based networks Working to high British Standards Managing your own time, ensuring jobs are completed correctly Providing excellent customer service Knowledge and experience: 3 years plus experience servicing Security Systems Experience with IP based networks is desired but not essential Install ...

someone at the beginning of their IT career who has a solid foundation in IT support, whether that's through a 1st Line position, Service Desk role, IT apprenticeship or commercial IT support experience. You'll be someone who enjoys troubleshooting technical issues, takes pride in delivering excellent customer service and is keen to continue learning and developing your technical knowledge. Role: Providing 1st Line IT support to internal users via telephone, email and face-to-face. Logging, managing and resolving IT support tickets. Supporting Microsoft 365 applications including Outlook and Teams. Managing user accounts, passwords ...

sites (car ownership is beneficial). How to Apply: If you are a highly organized IT professional with a strong work ethic and excellent customer service skills, we want to hear from you. Apply today with your updated CV or email on yogeshwari.sen @randstaddigital .com with your availability ...

seeking an experienced Sage 200 Support Consultant to join a growing software and business solutions team. This position is ideal for a customer-focused professional who enjoys troubleshooting complex issues, providing expert guidance, and building strong client relationships. As a key member of the support function, you will deliver … quality assistance to Sage 200 users across a variety of sectors, helping organisations maximise the value of their ERP systems while ensuring an outstanding customer experience. Key Responsibilities Provide timely and effective support for Sage 200-related issues, identifying root causes and implementing appropriate solutions. Deliver support via telephone ...

role will require that you are responsible for building and maintaining strong, long-term relationships with key customers, driving sales growth, and ensuring customer satisfaction. The role involves managing the entire sales cycle from prospecting to closing, as well as post-sale activities to guarantee continued success. The successful … will be based in our office in Kew Gardens, and will travel regularly to the Middle East, USA and around the UK to conduct customer and new business meetings, attend customer events and relevant conferences. Key Responsibilities: Sales UK & MENA: Develop and manage relationships with key accounts ...

technically, acting as a senior escalation point for complex infrastructure and support issues. You’ll play a key role in mentoring engineers, driving service excellence, and helping shape the future of the support function. What you’ll do Lead and mentor a team of 3rd Line Engineers … support teams Manage and resolve complex 3rd Line support tickets Support infrastructure environments across Microsoft technologies, networking, and cloud services Drive continuous improvement across service delivery and support processes You’ll work closely with Service Desk teams, technical leadership, and wider infrastructure specialists to ensure high levels ...