51 to 75 of 395 Customer Service Jobs in London

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play a key role … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping, self More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office … updates and fixes Work closely with IT and development teams Shift work and some on call What Youll Need Experience in 1st line application support (essential) Strong communication and customer service skills Basic scripting knowledge (Python, PowerShell, JavaScript) Familiarity with IT support tools and processes Calm under pressure and good at problem-solving ITIL Foundation (preferred) Qualifications & Experience … Degree in IT/Computer Science or equivalent (preferred) 2 years in application support or customer service (preferred) Junior developer experience a bonus Benefits Company pension On-site parking Death in Service cover Sick pay More ❯

ASSESMENT CENTRE - 12/09/2025 Overview: Be the first point of contact for Liberty customers, delivering professional, friendly, and efficient service in-store and online. You'll handle enquiries, support services like Click & Collect, Returns, and Mail Order, and ensure a seamless customer experience. Key Responsibilities: Respond to queries promptly and professionally (in-person, phone, online … issues quickly, aiming for first-time resolution Use systems like POS, Zendesk, and AX Dynamics efficiently Maintain high standards in communication, presentation, and organisation Represent Liberty’s values and service excellence What You’ll Need: Customer service experience (retail, hospitality, or travel preferred) Strong communication skills Calm, organised, and solution-focused Luxury brand experience is a plus … KPIs: Response and resolution times Customer satisfaction scores Accuracy and task completion More ❯

ASSESMENT CENTRE - 12/09/2025 Overview: Be the first point of contact for Liberty customers, delivering professional, friendly, and efficient service in-store and online. You'll handle enquiries, support services like Click & Collect, Returns, and Mail Order, and ensure a seamless customer experience. Key Responsibilities: Respond to queries promptly and professionally (in-person, phone, online … issues quickly, aiming for first-time resolution Use systems like POS, Zendesk, and AX Dynamics efficiently Maintain high standards in communication, presentation, and organisation Represent Liberty’s values and service excellence What You’ll Need: Customer service experience (retail, hospitality, or travel preferred) Strong communication skills Calm, organised, and solution-focused Luxury brand experience is a plus … KPIs: Response and resolution times Customer satisfaction scores Accuracy and task completion More ❯

on the continued expansion of their IT Support team. The team of 16 supports users across the EMEA region on a wide range of issues. Responsibilities are shared across Service Desk support, Hardware and Floorwalking. You will be supporting users across the whole business and at all levels including the trading team that need to minimise downtime at every … opportunity. We are looking for a positive, solution-focused IT Support professional with excellent customer service skills. You will be involved in BAU support as well as project support. The successful candidate will have the following experience: 2-5 years of experience in a Service Desk/IT Support role Excellent customer service skills and … a professional manor ServiceNow experience on a busy Service Desk A good understanding of ITIL Experience with laptop builds and good understanding of the Hardware Asset Management life cycle within ServiceNow This is an initial 6 month contract opportunity with a very high possibility for multiple extensions. The role is based 3 days a week on site in London More ❯

About the Role Validity is looking for a Customer Success Manager to join our team in our London office on a 1-year, fixed term contract. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuringthose customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to help customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's London office location. This is a 1-year, fixed term contract. … Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others More ❯

issues and resolve or escalate as necessary.This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given. Responsibilities: Customer support: Respond to client inquiries via phone, email, and … in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on IT … skills: Excellent verbal and written communication skills Problem-solving: Strong analytical and problem-solving abilities Team player: Ability to work effectively both independently and as part of a team Customer service: A commitment to providing excellent customer service Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

and security integration company. With NSI Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities will include: Servicing and … maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring all work is carried out in compliance with Health & Safety … equivalent qualification is essential. CSCS/ECS and IPAF certification, along with Gent Fire experience, are highly desirable. The role demands strong problem-solving skills, a professional approach to customer service, and a collaborative mindset. A full UK driving licence is essential. This role could suit someone who has worked as a Fire Alarm Engineer, Security Systems Engineer More ❯

Service Desk Administrator Annual Salary: £28,000 - £32,000 Location: London Job Type: Full-time We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a … strong background in customer service and a solid understanding of MS Office. Day-to-day of the role: Manage customer queries, orders, and service calls both over the telephone and via email. Liaise daily with the field service team to ensure smooth operations. Log service calls and assign them to field-based engineers. Manage … the stock of parts for the field service team, including ordering and returns. Place orders with a range of suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order More ❯

Trade Floor Support Engineer – 3-month contract – London My Customer is seeking a Trade Floor Support Engineer to join our dynamic team supporting high-performance users, including Traders and VIPs, in a high-pressure financial services setting. As a key member of the IT support team, you will provide hands-on desktop support up to 2nd line for our … Strong technical troubleshooting across Windows, Microsoft 365, and end-user devices Familiarity with bespoke trading applications such as Bloomberg Experience with mobile device management (preferably Microsoft Intune) Proficiency with service desk tools (Avanti, ServiceNow, etc.) Understanding of business priorities and ability to triage support based on impact and urgency Outstanding interpersonal and customer service skills, with the … Engineer Provide 1st and 2nd line desktop support to traders, front-office staff, and VIP users Troubleshoot hardware, software, and bespoke application issues efficiently Manage and resolve incidents using service desk tools (Avanti preferred, ServiceNow and others acceptable) Support Microsoft 365 environment and related technologies Provide meeting room and AV support to ensure high service availability Support and More ❯

Platform and/or D365 solutions based on established patterns and best practices, working with development teams as well as directly with customers Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, implementing best practice development standards Liaise directly with customers to gather/… Demonstrated 5+ years project experience developing solutions using D365 CE, Power Apps – both Model Driven and Canvas, Power Automate and Power Pages. Comprehensive understanding of Non-Functional Requirements Excellent customer service and communication skills Experience developing solutions using Dynamics 365 applications (Sales & Customer Service) 5+ years server-side development experience preferably using C#/.Net/… with accessibility in mind Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at More ❯

Platform and/or D365 solutions based on established patterns and best practices, working with development teams as well as directly with customers Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, implementing best practice development standards Liaise directly with customers to gather/… Demonstrated 5+ years project experience developing solutions using D365 CE, Power Apps – both Model Driven and Canvas, Power Automate and Power Pages. Comprehensive understanding of Non-Functional Requirements Excellent customer service and communication skills Experience developing solutions using Dynamics 365 applications (Sales & Customer Service) 5+ years server-side development experience preferably using C#/.Net/… with accessibility in mind Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at More ❯

standards, technologies and regulations to build a compelling and competitive offering for our clients. This role also requires strong collaboration with stakeholders from Business (Treasury, Legal Compliance, Payment Operations, Customer Service), Engineering, Client Solutions, Sales and Commercialization teams to plan, build and launch new product capabilities. Ideal candidates will have robust cross border payments product management experience, agile … SDLC, cross-functional team leadership, and excellent skills in communications, business analysis, problem-solving, coordination, process excellence, and change management. A customer-first mindset is essential and experience working closely with other product managers is also a must. Key Responsibilities : Help the Product Director to define and articulate the product vision and strategy for Visa Direct's Account and … Wallet product, aligning with overall business objectives Conduct comprehensive market, customer, competitor, and technology research to inform product decisions Conduct discovery with clients and internal teams (Sales, Solutions, Customer Service etc.) to uncover potential problems and opportunities to tackle Work with Product Managers to guide translation of strategic goals into actionable product backlogs, prioritizing features based on More ❯

The Role As part of our expanding UK and international operations, we are hiring an IT Support Engineer for our London office. You will resolve user issues via the Service Desk, providing first-line support for all Cundall users, including remote support and administration of desktops, laptops, and Microsoft Teams. The role may involve travel to other Cundall offices. … Ideal candidates will have a problem-solving attitude, the ability to give clear technical instructions, and familiarity with remote troubleshooting techniques. Your goal will be to ensure prompt, accurate customer service and timely resolution of IT issues. The Skills A formal bachelor's degree in computer science or IT is required, along with proven experience in first/… resolve technical issues, and contribute to knowledge sharing. High standards for attention to detail, organization, thoroughness, and collaboration are essential. Additional skills include network administration, scripting, debugging, hardware commissioning, customer service orientation, and excellent communication skills to engage stakeholders effectively. We value diversity and inclusion, welcoming applications from all backgrounds and identities to foster an environment where everyone More ❯

This is a fantastic opportunity for an experienced Customer Service Manager to work for a small, local Company and provide a superior level of service to a portfolio of clients based throughout the UK. Some of your duties will include: Maintaining and improving business relationships with both customers and suppliers throughout the UK Reviewing current relationships with More ❯

We are seeking a skilled and customer-focused MDU Installation Engineers to join our clients field engineering team. The successful candidate will be responsible for installing, testing, and maintaining broadband, fibre, and TV services within Multi-Dwelling Units (MDUs), ensuring a high-quality service experience for residents and property managers. Key Responsibilities Carry out installation, commissioning, and maintenance … of fibre, copper, and/or coaxial networks within MDU environments. Install and test customer premises equipment (CPE), including routers, set-top boxes, and Wi-Fi devices. Run internal cabling (cat5/6, coax, fibre) neatly and in compliance with health & safety regulations. Work closely with property managers, landlords, and building contractors to ensure smooth installation processes. Perform fault … diagnosis and service restoration in MDU buildings. Ensure all work is completed in line with company quality standards, compliance requirements, and industry regulations. Maintain accurate job records, documentation, and reporting using company systems. Provide excellent customer service, explaining installations and resolving any queries. Adhere to site safety standards, risk assessments, and method statements at all times. Skills More ❯

DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health … resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at More ❯

international markets, supporting a high-performing B2B eCommerce portal generating over £2.3 billion in revenue. This role is pivotal in enabling market teams to deliver consistent, scalable, and customer-centric digital solutions. Key Responsibilities: Serve as the primary point of contact for regional market teams, supporting production services and identifying areas where technology can add value. Build strong relationships … solutions and scalable frameworks. Understand and communicate cultural nuances across regions to support effective collaboration and delivery. Manage portal performance and support local portal managers in achieving commercial and customer service goals. Collaborate with sales, product, and customer service teams to enhance portal capabilities and drive business outcomes. Support proposal writing, stakeholder engagement, and expectation management More ❯

international markets, supporting a high-performing B2B eCommerce portal generating over £2.3 billion in revenue. This role is pivotal in enabling market teams to deliver consistent, scalable, and customer-centric digital solutions. Key Responsibilities: Serve as the primary point of contact for regional market teams, supporting production services and identifying areas where technology can add value. Build strong relationships … solutions and scalable frameworks. Understand and communicate cultural nuances across regions to support effective collaboration and delivery. Manage portal performance and support local portal managers in achieving commercial and customer service goals. Collaborate with sales, product, and customer service teams to enhance portal capabilities and drive business outcomes. Support proposal writing, stakeholder engagement, and expectation management More ❯

international markets, supporting a high-performing B2B eCommerce portal generating over £2.3 billion in revenue. This role is pivotal in enabling market teams to deliver consistent, scalable, and customer-centric digital solutions. Key Responsibilities: Serve as the primary point of contact for regional market teams, supporting production services and identifying areas where technology can add value. Build strong relationships … solutions and scalable frameworks. Understand and communicate cultural nuances across regions to support effective collaboration and delivery. Manage portal performance and support local portal managers in achieving commercial and customer service goals. Collaborate with sales, product, and customer service teams to enhance portal capabilities and drive business outcomes. Support proposal writing, stakeholder engagement, and expectation management More ❯

+ bonus opportunities Competitive pension, work perks & health scheme, and much more Weekly lunch and learn sessions alongside other social events Looking for Customer Success/Account Management roles in London? Are you data driven, and excited at the prospect of supporting clients with AI based strategic insights? One of London's fastest growing MarTech businesses is on the … lookout for people to join their latest Customer Success cohort. If you're looking for data focused Customer Success jobs in London, apply today! Company profile – Enterprise SaaS/eCommerce Tech Firm In this Customer Success role in London, you will be joining the leading marketing measurement platform for eCommerce brands. They have found product/market … eCommerce brands in the UK and Europe! 2025 is set to be an exciting year for the business as they expand in North America and grow out their leading Customer Success team. Job description – Customer Success Grad Scheme This Grad Scheme offers fantastic professional development and growth from day one. Joining in Customer Success, you will rapidly More ❯

colleagues on technical support, including: Providing support for hardware, software, mobile devices, and peripherals Monitoring and managing call queues from internal ticketing system (ServiceNow), promptly recording, tracking, and closing service incidents Taking ownership of technical issues, resolving them efficiently and effectively Qualifications and skills 2+ years of relevant experience, demonstrating ambition and motivation ITIL Foundation certification or practical experience … Control Systems, DSPs, Audio Distribution, Touch Panels, Virtual TPs, Cisco Codecs & Infrastructure AV equipment Strong interpersonal skills, patience, and ability to work in a fast-paced environment Exceptional communication, customer service, problem-solving, and organizational skills Commitment to exceeding expectations, prompt follow-ups, and excellent verbal and written communication What We Offer When you join us, youll be More ❯

software using remote tools and deskside support Assist in maintaining and updating IT documentation, including user guides and troubleshooting procedures Establish good working relationships with users and provide exceptional customer service In addition to the duties listed, the jobholder is required to perform other reasonable duties (within the jobholders’ capabilities) assigned by line management. Company Values: Trust Trust … the way in everything we do, and we hold ourselves to the highest possible standards in all areas. This is how we repeatedly deliver the exceptional performance and unparalleled service that satisfies each client. Partnership By working proactively with our clients, partners, the Lloyd’s market, and by keeping closely aligned with their changing needs, we will together ensure … Months Positions Available 1 Closing Date Friday, 26th September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills Team working Microsoft Office Written communication skills Strong customer service skills Logical approach Eagerness to learn Qualifications 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential) About the Employer HAMPDEN More ❯

ll be in charge of our logistics and warehouse operations. This super important role includes: Processing orders efficiently Coordinating warehouse activities Managing Logistical activities of the company Supporting the customer service team Hey there! We're looking for a Logistics Manager to join our team. You'll be super important in getting our shipments packed up just right … needed, as you step into the role, you will start monitoring the global logistics to ensure we always adhere to the latest guidelines Communication & Coordination Team Updates: Keep the customer service team informed on dispatch statuses and any delays. Courier Liaison: Work with couriers to resolve urgent delivery issues (e.g., rerouting parcels). Reporting: Provide detailed reports on … inventory discrepancies, stock shortages, customer behavior patterns, logistics trends, and courier costs to colleagues from upper management for informed decision-making. Warehouse Operations Workplace Maintenance: Keep the workspace clean and organised, adhering to health and safety protocols. Inventory Audits: Assist with weekly stock audits and cycle counts. Product Management: Label and store incoming products accurately. Requirements Communication: Good verbal More ❯