51 to 75 of 456 Customer Service Jobs in London

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of … CRM strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with More ❯

actively develop new accounts in line with the location and company strategy and objectives. Take full accountability for the profitability, product mix, account penetration and growth of your own customer portfolio. Proactively attain customer and market knowledge to ensure commercial expertise is up to date and utilised consistently and effectively to gain competitive edge. Know your competition Main … responsibilities/Key goals Grow and maintain new and existing relationships with customers by consistently providing a proactive added value service – offering solutions/products/service/support as appropriate Build effective working relationships and rapport with all key players within the customer organisation – owners, estimators, project managers, sales and other within the customer organisation. … Lotus Notes, etc. Good understanding and proficient use of Microsoft Excel. Manage PC filing, other paperwork, processes and engage relevant internal support to provide an efficient and timely sales service to all customers. Work management – Manage and prioritise your time to provide 1st Class Customer Service. Rapid, timely and accurate quotations, quotation follow ups, responses to customer More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of … CRM strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with More ❯

process is an in person day at our Slough office on the 29th October, kindly keep in mind if you would like to be considered. As part of our Customer Migrations Programme , you’ll guide customers through every step of their journey with IRIS Software Group — ensuring they successfully adopt and utilise our products and services. You’ll work … data migrations or self-migration training, and act as their advocate within the business. This programme is central to one of IRIS’s key strategic initiatives, influencing thousands of customer journeys over the next two years. Your role will be integral in ensuring a seamless, positive experience for every customer as they move to our new software. What … you’ll do: Support the transition of IRIS desktop accountancy products to cloud-based solutions. Scope, deliver, and support customer migrations from start to finish. Prepare and validate customer data for migration. Provide internal training and assist the Support Team when required. Maintain strong accountancy and payroll knowledge to deliver exceptional service. Who you’ll work with: IRIS More ❯

and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's … devices (Laptop, Desktop and mobility) for office-based staff at the head office and venues, including leading on the resolution of incidents, problems, requests, to achieve high standards of customer service and deliver optimum operational and business benefits. Main Responsibilities; Computer OS/Peripherals troubleshooting. Ensuring tickets are updated on time and adhere to required SLA. Handling different … PC operating systems (Windows 7, 10) Handling end users' incidents and IMAC requests using Service NOW ticketing tool Performing Hardware/Software installation (understanding of deployment tools like SCCM) End-user support - Break fix & Service Requests Desktop/Laptop/Network Printers Management. Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment More ❯

PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY About the Client: Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response … for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams. Responsibilities Involved in the overall strategy of increasing traffic to the website and/or other future digital projects; Evolving our B2B … documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new functionalities training and conduct testing of developed functionalities; Document new developments suggestions and requirements for More ❯

PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY About the Client: Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response … for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams. Responsibilities Involved in the overall strategy of increasing traffic to the website and/or other future digital projects; Evolving our B2B … documents, transactional emails; Support to digitalization of legal agreements; Ticket management/Technical issues reporting; Integrate user requirements and possible solutions into the local process for improvements on the customer journey; Present solutions, ideas and recommendations that serves the user requirements; Participation on new functionalities training and conduct testing of developed functionalities; Document new developments suggestions and requirements for More ❯

Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments. Stay up to date with the latest Genesys Cloud features and capabilities and recommend innovative solutions to enhance customer experience and contact centre efficiency. Conduct performance assessments capacity planning and security reviews for Genesys Cloud environments. Desired skills Should have strong knowledge and hands on experience or … years with Genesys Cloud architecture and implementation Strong knowledge of Customer Service Operations and experience in leading Customer Service Operations assessment benchmarking Experience implementing multi-channel self-service IVR and Omni channel orchestrations routing using Genesys CloudEngage suite In depth knowledge and hands on experience with Voice and Non-Voice applications solutioning using tools like … Genesys Administrator architect composer designer Proven ability to identify customer needs through technical benefits assessments and build the business value of the solution. Knowledge of on-premises on-cloud hybrid cloud and cloud economics including pricing strategy of different solutions Experience in Genesys Cloud administration and application experience using Gensys Architect Composer Designer and Genesys Framework Components. Experience in More ❯

in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding … navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate … situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract/SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings More ❯

research and development to enable continuing innovation within the IT security landscape at Pantheon. The role incumbent must be proactive and will act upon and resolve incidents within agreed Service Level Agreements. Must be willing to work unsocial hours when requested to achieve business critical deliverables and take responsibility for ensuring that customer satisfaction is always maintained. Will … be required to develop skills and knowledge and transfer them to the SecOps Team. The Senior SecOps Engineer may also be required to provide directed support and service for other Pantheon offices around the world. Key Responsibilities Governance – ensure all solutions are implemented in accordance with Pantheon's security best practice. Adhere to applicable regulatory and compliance related operating … presentation of technical solution options. Assisting with identification of the physical architecture tasks and dependencies. Delivery of robust and fully tested technical security solutions and services. To provide excellent customer service, ensuring high levels of communication and managing problems through to completion in line with service levels. Strong experience working with public cloud platforms with a particular More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

and security integration company. With NSI Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities will include: Servicing and … maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring all work is carried out in compliance with Health & Safety … equivalent qualification is essential. CSCS/ECS and IPAF certification, along with Gent Fire experience, are highly desirable. The role demands strong problem-solving skills, a professional approach to customer service, and a collaborative mindset. A full UK driving licence is essential. This role could suit someone who has worked as a Fire Alarm Engineer, Security Systems Engineer More ❯

Job Title: IT Systems EngineerLocation: West London (Hybrid)Salary: £65,000 DOE About the Organisation: Our client is a leading events and venues business recognised for exceptional customer service and operational excellence.The company is currently undergoing a major transformation project to create a dynamic cultural and commercial destination, featuring new spaces, offices, hospitality venues, and public areas. Job … and implement new technologies that enhance business efficiency. Support the communication, assessment, and delivery of changing business requirements. Key Responsibilities: Deliver 1st and 2nd line IT support via the service desk, ensuring timely resolution within SLAs. Provide support and training for key business applications within the events space. Build and administer PCs and servers; monitor systems, logs, and IT … Directory administration . Experience with VMware , SAN storage , SQL Server , and ITIL best practices . Proficiency in endpoint security , ideally with SentinelOne or similar tools. Experience managing third-party service providers. Excellent troubleshooting and customer service skills. Experience supporting Momentus (Ungerboeck) or similar event management systems. Knowledge of VOIP , cloud platforms (SaaS, PaaS, IaaS) , and general networking More ❯

business applications, with structured exposure to Dynamics 365, Power Platform, and wider Microsoft 365 services, underpinned by ITIL v4-aligned processes. The role is hands-on, client-facing, and service-focused, ideal for someone who wants to develop into consultancy or technical specialisation. Essential Expertise: Previous IT support experience (1st/2nd line, MSP or client facing environment). … applications. Exposure to Power Apps or Power Automate. Good knowledge of Microsoft 365 applications (Teams, Outlook, SharePoint). Familiarity with user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a … the ticketing system, email, or Teams. Triage, log, categorise, and prioritise incidents and requests. Provide 1st and 2nd line support for Dynamics 365 ERP (Finance, Supply Chain) and CRM (Customer Service, Sales). Troubleshoot functional, technical, and configuration issues. Support Power Platform (Power Apps, Power Automate) at user/admin level. Manage user administration, security roles, and access More ❯

business applications, with structured exposure to Dynamics 365, Power Platform, and wider Microsoft 365 services, underpinned by ITIL v4-aligned processes. The role is hands-on, client-facing, and service-focused, ideal for someone who wants to develop into consultancy or technical specialisation. Essential Expertise: Previous IT support experience (1st/2nd line, MSP or client facing environment). … applications. Exposure to Power Apps or Power Automate. Good knowledge of Microsoft 365 applications (Teams, Outlook, SharePoint). Familiarity with user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a … the ticketing system, email, or Teams. Triage, log, categorise, and prioritise incidents and requests. Provide 1st and 2nd line support for Dynamics 365 ERP (Finance, Supply Chain) and CRM (Customer Service, Sales). Troubleshoot functional, technical, and configuration issues. Support Power Platform (Power Apps, Power Automate) at user/admin level. Manage user administration, security roles, and access More ❯

business applications, with structured exposure to Dynamics 365, Power Platform, and wider Microsoft 365 services, underpinned by ITIL v4-aligned processes. The role is hands-on, client-facing, and service-focused, ideal for someone who wants to develop into consultancy or technical specialisation. Essential Expertise: Previous IT support experience (1st/2nd line, MSP or client facing environment). … applications. Exposure to Power Apps or Power Automate. Good knowledge of Microsoft 365 applications (Teams, Outlook, SharePoint). Familiarity with user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a … the ticketing system, email, or Teams. Triage, log, categorise, and prioritise incidents and requests. Provide 1st and 2nd line support for Dynamics 365 ERP (Finance, Supply Chain) and CRM (Customer Service, Sales). Troubleshoot functional, technical, and configuration issues. Support Power Platform (Power Apps, Power Automate) at user/admin level. Manage user administration, security roles, and access More ❯

business applications, with structured exposure to Dynamics 365, Power Platform, and wider Microsoft 365 services, underpinned by ITIL v4-aligned processes. The role is hands-on, client-facing, and service-focused, ideal for someone who wants to develop into consultancy or technical specialisation. Essential Expertise: Previous IT support experience (1st/2nd line, MSP or client facing environment). … applications. Exposure to Power Apps or Power Automate. Good knowledge of Microsoft 365 applications (Teams, Outlook, SharePoint). Familiarity with user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a … the ticketing system, email, or Teams. Triage, log, categorise, and prioritise incidents and requests. Provide 1st and 2nd line support for Dynamics 365 ERP (Finance, Supply Chain) and CRM (Customer Service, Sales). Troubleshoot functional, technical, and configuration issues. Support Power Platform (Power Apps, Power Automate) at user/admin level. Manage user administration, security roles, and access More ❯

About Us Kayana HQ is located in London, Battersea. We are looking for a field service technician to cover installations and service calls all over London and the Outskirts. Our motto is to provide the best customer service by fixing issues as soon as possible and using preventative measures to ensure that problems don't occur. … keen to learn new skills and products and have the opportunity to grow in a company into team leader and management roles. At Kayana, we're dedicated to making customer ordering more straightforward and enjoyable for hospitality and retail businesses. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized … experiences for their customers. Our technology is designed to adapt to each client's unique needs, whether a quick-service restaurant, a hotel, or a retail space. As part of the Kayana team, you'll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We're excited to have you on More ❯

About Us Kayana HQ is located in London, Battersea. We are looking for a field service technician to cover installations and service calls all over London and the Outskirts. Our motto is to provide the best customer service by fixing issues as soon as possible and using preventative measures to ensure that problems don't occur. … keen to learn new skills and products and have the opportunity to grow in a company into team leader and management roles. At Kayana, we're dedicated to making customer ordering more straightforward and enjoyable for hospitality and retail businesses. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized … experiences for their customers. Our technology is designed to adapt to each client's unique needs, whether a quick-service restaurant, a hotel, or a retail space. As part of the Kayana team, you'll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We're excited to have you on More ❯

About Us Kayana HQ is located in London, Battersea. We are looking for a field service technician to cover installations and service calls all over London and the Outskirts. Our motto is to provide the best customer service by fixing issues as soon as possible and using preventative measures to ensure that problems don't occur. … keen to learn new skills and products and have the opportunity to grow in a company into team leader and management roles. At Kayana, we're dedicated to making customer ordering more straightforward and enjoyable for hospitality and retail businesses. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized … experiences for their customers. Our technology is designed to adapt to each client's unique needs, whether a quick-service restaurant, a hotel, or a retail space. As part of the Kayana team, you'll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We're excited to have you on More ❯

About Us Kayana HQ is located in London, Battersea. We are looking for a field service technician to cover installations and service calls all over London and the Outskirts. Our motto is to provide the best customer service by fixing issues as soon as possible and using preventative measures to ensure that problems don't occur. … keen to learn new skills and products and have the opportunity to grow in a company into team leader and management roles. At Kayana, we're dedicated to making customer ordering more straightforward and enjoyable for hospitality and retail businesses. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized … experiences for their customers. Our technology is designed to adapt to each client's unique needs, whether a quick-service restaurant, a hotel, or a retail space. As part of the Kayana team, you'll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We're excited to have you on More ❯