51 to 75 of 794 Customer Service Jobs in London

Training & Career Development An established and growing IT Infrastructure and Managed Services Provider is seeking an experienced Network Support Team Lead to oversee its Service Desk function and lead a team of technical support professionals delivering support across the Microsoft technology stack, networking, cloud services, and end-user infrastructure … . This is an excellent opportunity for a technically strong support leader who enjoys developing people, improving service delivery, and acting as a key escalation point for both customers and engineers. You'll play a pivotal role in ensuring service excellence across a diverse client portfolio, combining team ...

hire for this role. Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake … reward those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you!. Job DescriptionAs a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery ...

Amazon's Customer Service WW Quality and Escalations team in London seeks a Senior/Expert Program Manager to own and deliver high-visibility service-improvement programs that impact the global customer experience. You will collaborate with Customer Service Operations, Tech, and Customer ...

London Consulting fluent:cx Role Your new workday: As a Senior Salesforce Consultant (m/f/x) specialising in Service Cloud Voice, you will lead the design and delivery of intelligent, scalable voice solutions that transform customer service operations. You act as a trusted advisor … guiding teams through complex implementations. Acting as the bridge between business needs and technical implementation, you’ll work closely with clients to map their customer service strategies onto Salesforce’s voice technology, including Amazon Connect and Agentforce. Beyond delivery, you mentor consultants, shape best practices, and ensure high ...

About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. … requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform to enable seamless workflows that ...

part of a team that’s leading the way in AI‐powered collaboration, we’d love to meet you. Cvent is seeking a customer‐focused, technically strong Senior Service Desk Engineer to join our London office as part of our Global Service Desk team. This senior individual … technology experience for Cventers in the United Kingdom, across Europe, and globally when needed. You will serve as a technical escalation point for the Service Desk and own complex employee technology issues from initial triage through durable resolution. You will combine hands‐on troubleshooting with clear communication, sound judgment ...

delivery, and communicating results to senior leadership Experience in program or project management Desirable Experience leading process improvements What the job involves Amazon's Customer Service (CS) department is seeking an experienced Program Manager to join the WW Quality and Escalations team to support Service Improvements … will be responsible for driving a high-visibility CS program that will directly impact the WW Service Experience of our customers You will be responsible for owning the creation, collection and implementation of service improvement initiatives that support WW CS in raising the bar on how we interact ...

title: Enterprise Architect Service Now Office location with Hybrid working: Hammersmith About the role and the Team: The Enterprise Architect – ServiceNow is a senior individual contributor within the Enterprise Architecture function, accountable for the architecture, governance and roadmap of the ServiceNow platform as a strategic workflow and service management capability across the company. The role owns the platform target architecture and standards, spanning core modules such as CMDB/CSDM, IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM) and IT Operations Management(ITOM), ensuring the platform is coherent, scalable ...

Support Engineer/Service Desk Analyst – Onsite and Remote Support Join a varied, customer-facing IT support role where you’ll provide hands-on technical assistance across 5–6 dedicated client sites, troubleshoot day-to-day technology issues and help keep users productive. Alongside face-to-face support … work with the Service Desk team to provide remote customer support, giving you exposure to both onsite and service desk environments. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Second Line Technical Support ...

Business Stakeholders, Solution Architects, Developers, QA, and operational teams, you will analyse business needs and translate them into high-quality functional requirements that support customer lifecycle management and workflow automation. You will be responsible for analysing and improving end-to-end business processes across customer onboarding, customer servicing, financial crime, and operational processes. This includes defining business requirements, optimising customer journeys across multiple channels, and ensuring solutions improve operational efficiency, enhance the customer experience, and meet regulatory and compliance requirements. Working collaboratively across business and technology teams, you will help deliver scalable, customer ...

team to support the smooth running of reception and telephone systems. Main duties of the job Manage front of house reception areas. Deliver excellent customer service. Communicate effectively, in a calm, professional and empathetic way. Produce work accurately under pressure in a busy environment. Have good keyboard skills … clinical and administrative systems. Prioritise tasks and working effectively as part of a team. Have a flexible approach to managing your workload and service requirements. About us Thameside Medical Practice is a small, friendly GP surgery located in Teddington, South West London. We look after the health needs ...

basic salary, plus bonuses and benefits. Circa £40,000 OTE. We are looking for someone with a natural talent for customer service , a sharp eye for detail , and the ability to build strong relationships to join a niche specialist market leader. The company's core business is supplying … Account Manager The role involves handling incoming enquiries, producing accurate quotes, and processing orders smoothly from start to finish. You will also make proactive customer service follow-up calls and service check-ins to build rapport and keep existing clients satisfied. You will liaise with end users ...

Delivery Tech Lead, Song Service L7 London, Manchester, EdinburghWe are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most … meaningful experiences that make people's lives better, more productive, and more meaningful. As an AI Delivery Tech Lead in Accenture Song Service, you will play a pivotal role in delivering AI systems at enterprise scale; shaping and delivering transformational customer platform solutions that take agentic products from ...

available to work both shifts Saturday shift twice per month , paid at overtime Key Responsibilities Monitor and manage drivers throughout daily operations Liaise with customer service teams and provide excellent customer service Monitor inbound and outbound shipments and deliveries Use Verizon tracking systems to monitor vehicles … driving duties when required About You Experience in transport, logistics or operations preferred. Good geographical knowledge of the UK Excellent communication, organisation and customer service skills Good IT and Microsoft Office skills Excellent Excel skills Able to work under pressure and manage changing priorities Full UK driving licence ...

London while operations cover multiple locations in the UK and multiple regulated maintenance building vertical product offerings. What Will Your Future Role Be? Service Delivery & Quality: Be the point of escalation for customer service queries and complaints Be a player-coach to operations teams in adapting engineer … routes and unit portfolios to maintain balanced workloads, manage external contractors, coordinate with insurance auditors, and drive repair teams Manage service capacity, implement and monitor Ops SLA dashboards around breakdown handling, client & contractor satisfaction, repair times etc. Review of customer contracts and requirements, preparation and follow ...

work across a broad range of technologies within a fast-paced IT environment. The successful candidate will have strong desktop support experience, excellent customer service skills, and the ability to troubleshoot and resolve technical issues at both Level 1 and Level 2. Key Responsibilities Provide ongoing technical support … maintenance for production and development systems. Deliver both remote and onsite support in line with established IT service processes. Diagnose and resolve hardware, software and operating system issues. Support Windows 10 environments and Microsoft Office applications. Build, configure and deploy laptops, including imaging and setup. Perform Level ...

Monday - Friday 10am - 7pm Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical … support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve ...

Europe's International Compliance Department. You will investigate and resolve fraud matters affecting customers and the platform across UK and EU markets — including customer fraud, payment and e-banking fraud, account takeover, and related buying and refund abuse. You'll work closely with customer service, payments, product … business detects, investigates, and resolves fraud at scale. What you'll do Investigate and resolve fraud cases across UK and EU markets, including customer fraud, payment fraud, e-banking and buying fraud, account takeover, and refund abuse Manage day-to-day fraud queues, triaging cases by risk and impact ...

focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem‐solving with excellent customer service and supporting the development of others. What You’ll Get Competitive salary and benefits A friendly, collaborative and informal working environment … such as Intune and Entra ID The ability to support both Apple and Windows environments Strong troubleshooting and problem‐solving skills Excellent communication and customer‐service skills Confidence taking ownership of complex and escalated issues A collaborative approach and willingness to share knowledge with others Bonus Points Experience ...

focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem-solving with excellent customer service and supporting the development of others. What You’ll Get Competitive salary and benefits A friendly, collaborative and informal working environment … such as Intune and Entra ID The ability to support both Apple and Windows environments Strong troubleshooting and problem-solving skills Excellent communication and customer-service skills Confidence taking ownership of complex and escalated issues A collaborative approach and willingness to share knowledge with others Bonus Points Experience ...

transformation, capitalising on emerging Agentic trends such as: Compliance Automation (KYC/AML/Regulatory Reporting) Fraud Detection and Prevention Autonomous Credit Risk Assessment Customer Service & Customer Journey Automation Trading, Treasury Automation Real-time monitoring and Operational Risk Management Manage and oversee engagements, deliver outstanding outcomes that … open new business opportunities. A deep understanding of the AI topics and trends that affect the FS industry, these could include: Fraud & Risk Management Customer Service & Personalization Process Automation Regulatory Compliance Lending & Credit Decisioning Customer Insights & Marketing Operations & Treasury Optimization Payments Optimization Document Intelligence An ability ...

Description Job Role: Customer AI Engineer Team: Song AI & Data - AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Consultant (L9) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

across Sky’s Consumer Group to shape and define their AI strategy, identifying the highest-value AI opportunities across our go to market, commercial, customer experience, customer service and operations priorities. The role will turn business ambition into practical AI roadmaps, mobilise cross-functional teams and ensures … adopted responsibly, effectively and at pace to improve our customer experience, colleague productivity and business performance. What you’ll do: Own the AI partnership with Consumer Group, working with their leadership team to translate strategic priorities into a clear portfolio of AI opportunities, delivery plans and measurable outcomes. Consumer ...

part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with ...