51 to 75 of 232 Customer Service Jobs in London

Support team. This is a hands-on leadership role and ideal for someone who is passionate about developing high-performing teams, delivering exceptional customer service and maintaining seamless IT operations, with a strong focus on Mac environments. You will have the flexibility of working hybrid … collaboration Drive team performance through effective goal setting, feedback and development plans Facilitate daily standups and weekly meetings Managing department budget Maintain excellent customer service standards Proactively managing client relationships and contract renewals Identify and implement continuous improvement initiatives for IT processes and support workflow Skills: Experience ...

growing UK Commercial team. This is a super exciting opportunity to be part of a fast-scaling business that blends innovative software with exceptional customer service to transform how companies plan and manage meetings and events. Partnering with many of the world's best-known brands, they support … proactively reach out to new prospects to build a healthy sales pipeline Engage decision-makers through phone calls, email outreach and social channels Understand customer needs and effectively communicate how the company's solutions can help Work closely with the BDMs to schedule high-quality meetings and hand over ...

maintaining Microsoft Teams Rooms (MTR) and other AV/VC systems, setting up and troubleshooting equipment for meetings and corporate events, and providing outstanding customer service. This role requires strong client-facing skills, technical expertise around Crestron and Microsoft Teams Rooms, professionalism, and the ability to handle VIP clients … with discretion and confidence. Key Responsibilities * Deliver outstanding customer service, assisting VIP clients with their AV and technology needs.* Set up, operate, and troubleshoot audiovisual equipment for meetings and corporate events.* Support and maintain Microsoft Teams Rooms (MTR) and AV/VC systems to ensure smooth operations.* Collaborate ...

Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/… possess a deep knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer ...

Infrastructure Project Consultant London | On-site £ 40,000 + 10% bonus Great opportunity for an IT Infrastructure Project Consultant with excellent customer service experience to support new and existing clients with IT and AV solutions across London. This is a client-facing role combining technical consulting, project coordination … documentation for internal and external use Provide regular updates and reporting on pre-sales and project activity to stakeholders What were looking for: Strong customer service background in a technical or IT-facing role Experience delivering or supporting IT infrastructure, AV, or technology projects Good understanding of networking ...

Infrastructure Project Consultant London | On-site £ 40,000 + 10% bonus Great opportunity for an IT Infrastructure Project Consultant with excellent customer service experience to support new and existing clients with IT and AV solutions across London. This is a client-facing role combining technical consulting, project coordination … internal and external use Provide regular updates and reporting on pre-sales and project activity to stakeholders What we’re looking for: Strong customer service background in a technical or IT-facing role Experience delivering or supporting IT infrastructure, AV, or technology projects Good understanding of networking ...

Role As the Lead Solution Architect, you will be responsible for defining, shaping, and owning the architecture for solutions built across Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service) , and Power Platform . You’ll also be instrumental in designing integrations with Microsoft ...

Service Desk Analyst Location: London (Hybrid Working 50%) A leading international professional services firm is seeking an IT Service Desk Analyst to join its London-based IT team. This is an excellent opportunity for someone who enjoys being the first point of contact for technology support … fast-paced, high-quality service environment. You'll be supporting a diverse, global user base, working with a broad range of technologies while delivering an exceptional customer experience. The Role As an IT Service Desk Analyst, you will provide 1st and 2nd line support across a wide ...

FIELD SERVICE ENGINEER City of London c£42k + generous benefits Our client is a market leader in the Security Systems Integration sector, with almost 50 years' experience of delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. They … seeking to recruit and experienced Field Service Engineer to complement their established and successful team, tasked with dealing with daily fault requests, PPM duties and out of hours reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks ...

FIELD SERVICE ENGINEER City of London c£42k + generous benefits Our client is a market leader in the Security Systems Integration sector, with almost 50 years' experience of delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. They … seeking to recruit and experienced Field Service Engineer to complement their established and successful team, tasked with dealing with daily fault requests, PPM duties and out of hours reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks ...

Role OverviewWe’re looking for a Service Design Lead to help shape and refine Nest’s end-to-end services and digital experience. You’ll apply human-centred design and strategic thinking to bring clarity to complex journeys across multiple channels, ensuring they feel coherent, inclusive and grounded … real customer insight.You’ll work closely with product, design, technology and proposition teams to embed evidence-based design and customer-led thinking into how we define, design and deliver solutions. If you’re motivated by meaningful purpose, passionate about human-centred design thinking and shaping future-focused ...

within the role to be re-invested in more strategic duties, ii) introduce new and emerging technologies to the helpdesk function and iii) facilitate service improvements across the department using trends and analysis of helpdesk activity The role is highly focused on customer experience and service during … after the employee life cycle as well as achieving change and improvement outcomes. Accountabilities and Responsibilities Tier 0 (Self-service) Query Resolution Responsible for ensuring that the AskHR platform becomes the preferred channel for staff to resolve all basic HR related questions. Using the data collected by the platform ...

technical excellence, industry accreditations and continuous innovation, the business is now expanding its worldwide managed services function. Due to ongoing growth and increased service demand, they are seeking a proactive and customer-focused 1st Line Support Engineer to join their service desk team. THE 1ST LINE SUPPORT … ENGINEER OPPORTUNITY Act as the first point of contact for customer queries via phone, email, webchat and support portal Log, assess and progress tickets efficiently using service desk tools, escalating where necessary Troubleshoot and resolve issues across a broad IT landscape, collaborating with 2nd and 3rd line teams ...

based in London; due to continued growth and expansion they are looking to recruit an IT Support Engineer, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service portal. Communicating with their customers in a professional, supportive, and positive manner. Main Duties and Responsibilities include: Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual’s issue in the wider ...

rethinking the massive and growing industry that keeps our world running — field service. Our mission is to help OUR clients deliver the best field service possible to THEIR clients. And that mission starts with our employees. The Professional Services Solution Architect will be responsible for the successful implementation … issues and solutions · Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and business requirements · Provide Field Service “Best Practice” guidance to clients · Mentor PS and Partner Consultants providing guidance in defining field service business processes, communication, and scalable implementation strategies ...

ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking ...

/7 rota. This is a full time site based role at our LON1 site in Dagenham. What we are looking for Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant … correct operation of the critical services of the Data Centers Supervising staff, both in-house and external suppliers to deliver a highly focused client service Co-ordinating planned and unplanned maintenance activities Ensuring the maintenance of accurate plant records, information and reporting systems You will have site sign ...

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They … professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting ...

Title: Managed Print Service Field Engineer Location: Central London Salary: Competitive Job Type: Full Time, Permanent Dataquest Group is a leading Managed Service Provider, including IT, Cloud, Managed Print and Telecoms Solutions & UC. The company is based in the heart of the City of London, in the middle … that exudes a good fun, working environment. About The Role: We are looking for a new Field Technician with a minimum of 2 years' service experience to join our MPS engineers walking team. Accountabilities: Working with Canon, Ricoh and Kyocera products on a daily basis Effectively investigating and rectifying ...

Produce ad-hoc and monthly reports to extract actionable insights. Conduct web analytics reviews, optimizing conversion through navigation, A/B testing, and promotions. Customer Experience Monitor the customer journey and identify improvements to boost conversions. Collaborate with production teams on deliveries, photo shoots, and sample workflows. Cross … Functional Collaboration Liaise with buying, merchandising, marketing, social, inventory, and customer service teams. Support global ecommerce strategy across regions, currencies, and time zones. PROFILE & KEY SKILLS Knowledge & Experience: 3+ years of experience in an ecommerce site merchandising role. Proven experience with CMS tools within an ecommerce platform (Salesforce ...

Service Desk Analyst - 1 Year FTC London - On Site IT Service Desk Analyst Our client, a challenger bank, is seeking an experienced Service Desk Analyst who will be the primary point of contact for technical issues, managing them effectively. You will specifically have experience of dealing with … limited to the following areas: Resolve a high percentage of first-line tickets at first contact in line with SLA targets Accurately log all customer contacts (phone, email, walk-up) as tickets with complete details Proactively manage open tickets, ensuring timely updates and closure Prioritise and categorise tickets correctly ...

looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established ...

office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation … point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will also assist in mentoring and supporting more ...

multiple Freshworks product lines that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives … strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve ...

working directly with end users in fast-paced environments. When not on site, you will provide second-line support as part of a wider service desk team. Key Responsibilities * Provide on-site IT support across multiple customer locations in and around London* Deliver 2nd line support for desktop … users and key stakeholders* Accurately log and document incidents, requests, and resolutions* Escalate issues in line with agreed procedures when required* Support the service desk remotely via phone and email when not on site* Share knowledge and contribute to continuous improvement within the support team* Act as a professional ...