501 to 525 of 1,269 Customer Service Jobs in London

use innovative technologies to protect millions of homes and businesses throughout Canada. This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction … to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships. This is an on-site role based out of our … Responsibilities: Data entry of new contracts, job sales, and product sales into our CRM software Upload and file copies of contracts for new customers Customer account maintenance. Contact updates, changes to billing, PO's, etc. Daily and consolidated month end invoicing Process and apply credit memos as required. Ensure More ❯

supporting Kindle Managed and Enterprise Publishers (KMP and KEP) to publish their content in Kindle smoothly by removing any blockers. Also, this role assesses customer issues in the view of technique and operation to improve customer experience, and provides solutions to ensure the best interaction between customer … tool through audit or data analysis of publisher contacts - Work together with relevant stakeholders to solve publisher issues - Identify improvement areas of efficiency for customer and team members through daily work observation - Provide guidelines on time adherence and lobby management - Encourage team to make a positive environment and to … Meeting with team/stakeholders(15%) Others(5%) BASIC QUALIFICATIONS Requirements: - Demonstrated experience of at least 1 year in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/sellers - Demonstrated ability to work as an effective team More ❯

must be UK-based) Puzzel: The Low-Down Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years … founded CCaaS provider ' and top 3 globally by Frost & Sullivan in 2023 Best Practices Company of the Year 2023 Consistently high Glassdoor rating 2023 customer NPS score of 37 Puzzel places high importance on work-life balance and flexible working hours, as recognized by Flexa , ranking 16th overall for … revenue in FY 2024 (up from €50m in 2023) Currently 300 employees Used by more than 1100 businesses across 40 countries Servicing 60,000 customer service agents daily + 800 million customer interactions annually What you'll do You will provide high-level technical support to Puzzel More ❯

One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we … with PSPs and acquiring banks. Analyse payment data to identify trends, opportunities, and areas of friction. Evaluate and integrate new payment methods based on customer needs and market trends. Collaborate with product and engineering teams on payment system enhancements. Lead the development and execution of our fraud prevention strategy. … Oversee the chargeback process end-to-end, from investigation to resolution. Identify root causes of chargebacks and implement strategies to reduce them. Collaborate with customer service and fulfilment teams to address high-risk areas. Track and report on chargeback metrics, win rates, and financial impact. Build strong relationships More ❯

opportunities to help you win! Here's what you'll do: • Identify and create value with partners to large enterprise customers • Own and drive customer engagement • Engage at customer and partner C level and manage the buying centre and drive those relationships from initial contact to contract signature … management and operations Tech savvy and experienced in a consultative approach with customers Strong written and verbal communication, prioritization, and multi-tasking skills Excellent customer service and follow up with customers and the network Growth mindset, with a focus on customers Critical-thinking, flexibility, and problem-solving skills … to adapt to ever-changing tasks and customer needs Values a diverse and inclusive work environment More ❯

As an Account Executive you will be responsible for initiating, developing, and growing new customer accounts within your assigned territory. Your territory will be focused on law firms defined by geographical location and other criteria. You will be responsible for managing an end-to-end sales cycle with opportunities … new opportunities, managing a consultative sales process, and working with other members of the Opus 2 team to develop lasting relationships with each new customer in your territory. Opus 2 is very much focused on strong customer relationships and adding value through our great customer service … existing customers. Be responsible for achieving defined sales targets and quota on a monthly, quarterly, and annual basis in assigned territory. Strategically grow a customer base through prospecting and qualifying target prospective customers and developing a strong advisory relationship throughout the sales process. Create and maintain an accurate sales More ❯

with key decision-makers and stakeholders in higher education and K-12 institutions. Serve as the primary point of contact for assigned accounts, addressing customer inquiries, and providing excellent customer service. Understand clients' business needs, targets, and obstacles to identify upselling opportunities and position relevant software solutions. Upselling … ensuring timely and successful contract renewals. Proactively engage with clients to discuss their current usage, address any concerns, and present upgrade options to ensure customer satisfaction and retention. Negotiate renewal terms, pricing, and contractual obligations in partnership with the legal and finance departments. Account Planning and Forecasting: Develop account … plans and strategies to achieve upselling and renewal targets. Monitor account usage and health, revenue performance, and customer satisfaction metrics regularly. Provide accurate sales forecasts and pipeline updates to management, leveraging CRM tools and reporting systems. Market Research and Competitive Analysis: Stay updated on industry trends, market dynamics, and More ❯

Homeflow is a market-leading, fast-growing, profitable, software-as-a-service (SaaS) business in the property market. We think we’re a lovely team of people with a fantastic company culture that we want to retain as we grow - ambitious, hard-working and collaborative yet respectful of work … can expect to feel welcomed and supported by some truly talented people, in a company that is constantly innovating. We are looking for a Customer Support Executive to join our Client Services Division of which the primary purpose is to keep our customers satisfied and delighted. The objective of … this role is to work with our remote team of 3 Customer Support Executives to manage tickets through FreshDesk (so exposure to this system will be a definite benefit) and to solve customer issues through our own in-house bespoke CMS systems. A previous role within QA or More ❯

Homeflow is a market-leading, fast-growing, profitable, software-as-a-service (SaaS) business in the property market. We think we’re a lovely team of people with a fantastic company culture that we want to retain as we grow - ambitious, hard-working and collaborative yet respectful of work … can expect to feel welcomed and supported by some truly talented people, in a company that is constantly innovating. We are looking for a Customer Support Executive to join our Client Services Division of which the primary purpose is to keep our customers satisfied and delighted. The objective of … this role is to work with our remote team of 3 Customer Support Executives to manage tickets through FreshDesk (so exposure to this system will be a definite benefit) and to solve customer issues through our own in-house bespoke CMS systems. A previous role within QA or More ❯

Homeflow is a market-leading, fast-growing, profitable, software-as-a-service (SaaS) business in the property market. We think we’re a lovely team of people with a fantastic company culture that we want to retain as we grow - ambitious, hard-working and collaborative yet respectful of work … can expect to feel welcomed and supported by some truly talented people, in a company that is constantly innovating. We are looking for a Customer Support Executive to join our Client Services Division of which the primary purpose is to keep our customers satisfied and delighted. The objective of … this role is to work with our remote team of 3 Customer Support Executives to manage tickets through FreshDesk (so exposure to this system will be a definite benefit) and to solve customer issues through our own in-house bespoke CMS systems. A previous role within QA or More ❯

We are a rapidly growing organization seeking to expand our CCaaS (Contact Center as a Service) offering and are looking for an experienced and dynamic CCaaS Solution Consultant to join our team. This is a critical role that will bridge the gap between sales, technical teams, and customers, ensuring … that our CCaaS solutions meet and exceed customer expectations. The ideal candidate will have a deep understanding of the key components of CCaaS, experience across multiple CCaaS cloud vendors, and a passion for delivering exceptional customer experience solutions. Hybrid working: The places that you work from day to … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your Role The CCaaS Solution Consultant will play a key role in driving the sales cycle by providing expert advice and technical knowledge on More ❯

and management of the customers in its centres. Reporting to the Manager - Data Centre Operations, this role primarily includes managing whitespace, colocation, and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as needed. … for this role. Key Responsibilities Provide operational support to all customers based at Redcentric Sites, including verbal, written, and face-to-face communication with customer employees. Manage maintenance and update records using prescribed systems such as Ticketing System, Capacity and Tracking Systems, Online Tools, and Databases. Perform work for … requirements and assist relevant internal teams as needed. Work collaboratively with colleagues, maintaining a professional and collegiate manner in line with company values. Provide Service Desk support by managing calls, emails, and other communications from customers. Security Responsibilities Compliance with security policies and related procedures is mandatory. Staff are More ❯

maintaining, and troubleshooting network systems of our clients to ensure efficient and secure communication within their organization. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues and interest in working in a fast paced, high … cybersecurity & enterprise architecture teams to create optimal network design and configurations and ensure seamless network functionality Collaborate with network hardware/software vendors, internet service providers (ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our … our clients’ security posture in the IT and OT space Provide Level 3 network support and be an escalation contact by supporting the clients’ Service desk staffs and other team members in troubleshooting network incidents and escalations in a timely manner for both IT and OT network infrastructure Troubleshoot More ❯

maintaining, and troubleshooting network systems of our clients to ensure efficient and secure communication within their organization. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues and interest in working in a fast paced, high … cybersecurity & enterprise architecture teams to create optimal network design and configurations and ensure seamless network functionality Collaborate with network hardware/software vendors, internet service providers (ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our … our clients’ security posture in the IT and OT space Provide Level 3 network support and be an escalation contact by supporting the clients’ Service desk staffs and other team members in troubleshooting network incidents and escalations in a timely manner for both IT and OT network infrastructure Troubleshoot More ❯

maintaining, and troubleshooting network systems of our clients to ensure efficient and secure communication within their organization. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues and interest in working in a fast paced, high … cybersecurity & enterprise architecture teams to create optimal network design and configurations and ensure seamless network functionality Collaborate with network hardware/software vendors, internet service providers (ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our … our clients’ security posture in the IT and OT space Provide Level 3 network support and be an escalation contact by supporting the clients’ Service desk staffs and other team members in troubleshooting network incidents and escalations in a timely manner for both IT and OT network infrastructure Troubleshoot More ❯

of contact for customers in the field of audio and video. Provide technical support for pre-sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals. Support the architecture team in analyzing customers' media business technology architecture and identifying their … business and technical requirements with the features of Tencent's audio and video products. Help customers achieve their goal and values. Effectively communicate the customer requirements and industry requirements to product development team. Actively participate in public online and offline product/industry presentations to share Tencent's media … product capabilities, industry experience, and insights. Enhance the influence of Tencent's Cloud Media Services, strengthen and establish Tencent's industry customer network in the field of media services. Actively collaborate with the channel and marketing teams to support Tencent Cloud's regional ecosystem partners, including channel empowerment training More ❯

of contact for customers in the field of audio and video. Provide technical support for pre-sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals. Support the architecture team in analyzing customers' media business technology architecture and identifying their … business and technical requirements with the features of Tencent's audio and video products. Help customers achieve their goal and values. Effectively communicate the customer requirements and industry requirements to product development team. Actively participate in public online and offline product/industry presentations to share Tencent's media … product capabilities, industry experience, and insights. Enhance the influence of Tencent's Cloud Media Services, strengthen and establish Tencent's industry customer network in the field of media services. Actively collaborate with the channel and marketing teams to support Tencent Cloud's regional ecosystem partners, including channel empowerment training More ❯

support at the London SiriusPoint office (Core onsite days Monday-Thursday). Responding to IT support requests via telephone, email, Virtual Agent, and self-service, ensuring prompt and first-time resolution where possible. Managing tickets using ServiceNow, including opening, tracking, responding, and monitoring. Ensuring customer satisfaction through proactive … a fun, exciting, and productive workplace. We value entrepreneurial, pioneering, and open individuals who are authentic. Your Skills and Abilities Experience in a support service/help desk environment, handling complex issues with urgency. Excellent interpersonal and communication skills with a strong customer service focus. Ability to More ❯

end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in … position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients. Responsibilities: This is a highly technical position (L3/L4 Support). … software. Heavy involvement with the current Observability efforts using Dynatrace. Successfully handle "sensitive" issue related situations that affect the perception of how CRD resolves customer problems. Conduct research on questions and issues using available information resources and other product specialists. Keep detailed log of all customer interactions and More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … up and managing a multitude of key partnerships, building operational processes that are fit to scale globally, and act as the voice of the customer in the team. Taking complete ownership of operations in the team: Building, scaling, and managing all their processes. Working with partners in Customer Ops to optimise support and streamline internal processes. Diving into the data and working collaboratively to analyse customer problems and process inefficiencies. Prioritising and proposing solutions to improve customer outcomes and optimise processes. Establishing and managing SLAs to optimise performance of our products and processes. Setting up More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … up and managing a multitude of key partnerships, building operational processes that are fit to scale globally, and act as the voice of the customer in the team. Taking complete ownership of operations in the team: Building, scaling, and managing all their processes. Working with partners in Customer Ops to optimise support and streamline internal processes. Diving into the data and working collaboratively to analyse customer problems and process inefficiencies. Prioritising and proposing solutions to improve customer outcomes and optimise processes. Establishing and managing SLAs to optimise performance of our products and processes. Setting up More ❯

analyse sales support metrics to identify areas for improvement and implement corrective actions. Ensure the timely and accurate processing of sales orders, quotes, and customer inquiries in line with SLAs. Maintain and update sales support documentation, including process manuals and training materials. Foster a positive and collaborative team environment … promoting continuous learning and development. Liaise with other departments, such as marketing, finance, and customer service, to ensure seamless support for sales activities. Handle escalated customer issues and provide resolution in a timely manner. Stay up-to-date with best practices to continuously improve the sales support … function. Oversee, manage and approve team absences ensuring that the team's schedule is well-managed and service levels are not impacted Arrange and manage weekly team meetings, bi-weekly 121s and bi-annually PMP reviews. Providing feedback and support to help the team achieve their goals Conduct new More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. About the role We are looking for a customer centric, commercially minded product manager to lead and grow our Cross Border Payments business. You will lead our multi-disciplinary Global Payments Squad and … audiences and prioritise efforts to attract and engage them by deeply understanding their needs and how to delight them. Identify partnership opportunities to enhance customer experience and/or the unit economics of cross border-payments and be comfortable leading these conversations and negotiations. Be a highly analytical leader More ❯

cloud adoption. Work with the Director of Shared Services and other members of this team to provide a resilient, secure environment and ensure excellent customer service and support to the Business. Key Accountabilities Responsible for the ICT infrastructure (Avanti DC and Cloud), end-user services, employee IT experience … that Avanti’s IT Policy is maintained consistently throughout the organisation and ensure compliance with regulatory requirements; Champion technical excellence offering solutions supporting continuous service improvement; Develop trusted relationships with all ICT suppliers, ensuring procurement value and delivery performance; Provide significant input towards Shared Services Strategy; Responsible for change … Working knowledge of scripting and automation for example bash, powershell and ansible; Practical experience in monitoring and tuning databases and services, high availability and service and process automation; Excellent interpersonal skills; Ability to prioritise own workload and achieve business objectives and deadlines; Excellent verbal and written communications skills in More ❯

in personal growth, understanding biases, leveraging strengths, and being open to feedback. Experience and qualifications: You ll fit this role if you have: Professional customer service skills, solutions-oriented mindset, desire to help through a positive approach and passion for the customer experience. Advanced knowledge in the More ❯