501 to 525 of 1,363 Customer Service Jobs in London

Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a timely and professional manner. Job Responsibilities Respond to and resolve … Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling More ❯

objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer stakeholders and Computacenters project team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry … youll need Solid experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following More ❯

objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer stakeholders and Computacenters project team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry … youll need Solid experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following More ❯

hours: Mon Fri, 40 hours per week (available to work outside core hours) Holidays: 21 days holidays (increasing to 23 days after 1 years service) plus bank holidays The Senior Onsite Technician is responsible for provide advanced onsite and remote technical support to VIP users. Your role will ensure … that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers, phones, tablets,..): Offer personalized onsite IT support to VIP users, addressing their … guidance to clients on the use of new technologies and software applications Proactive: Alerts Manager to current or potential problems with systems, applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows More ❯

hours: Mon Fri, 40 hours per week (available to work outside core hours) Holidays: 21 days holidays (increasing to 23 days after 1 years service) plus bank holidays The Senior Onsite Technician is responsible for provide advanced onsite and remote technical support to VIP users. Your role will ensure … that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers, phones, tablets,..): Offer personalized onsite IT support to VIP users, addressing their … guidance to clients on the use of new technologies and software applications Proactive: Alerts Manager to current or potential problems with systems, applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows More ❯

About the Role A hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems, software, connectivity and hardware. Successfully triage questions and deliver self-help solutions and recommendations. Co-ordinate escalation and resolution of incidents with technology partners and across the … wider technology team. Develop effective working relationships with colleagues within and beyond Technology to ensure that a consistent, high-quality service is delivered. Areas of Responsibility Reporting to the Technology Support Manager. Work flexibly and be part of the on-call rota. Demonstrate exceptional customer service skills … positive problem-solving attitude, delivering high quality technical support to the business Deal directly with end users and working to resolve calls within agreed Service Level Agreements (SLA) Provide hardware and software support both locally and remotely for the Group Take on additional tasks or responsibilities as business needs More ❯

including Microsoft Office 365, Windows, Active Directory, SharePoint, network infrastructure (TCP/IP, DNS) plus some Cyber Security duties. You will demonstrate first class Customer Service at all times, building and maintaining strong relationships with clients and wider stakeholders. To be suitable for the role you will have More ❯

Degree, Microsoft Certification, or equivalent work experience Minimum of 3 years experience with server/desktop support Significant server/desktop support experience Excellent customer service skills and ability to work on own initiative Understands the importance of documentation and on-time delivery Sound backup and system security More ❯

at scale across standardized workstreams. This opportunity is ideal for candidates seeking a steep learning curve, expanding their knowledge of retail, e-commerce, and customer behavior, and deriving insights from data to influence key business decisions for Amazon customers and drive continuous improvement through data analysis. Are you customer … flexible, smart, analytical, strategic yet execution-focused, and passionate about e-commerce? If so, join us in our mission "to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible … validating data for new and existing tools, and understanding Amazon's data resources to know how, when, and which to use. Collaborating with category, customer service, marketing, and finance teams to understand business requirements and provide analyses. Understanding Amazon business trends and recommending strategies to stakeholders to foster More ❯

team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include …/Corrigo Schedules. All critical works will have Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work More ❯

Drive sales of our used hardware products to new and existing clients Manage existing customers, selling hardware and attached services Identify and develop new customer sales opportunities Develop and maintain strong relationships with channel partners Identify and pursue new business opportunities Provide excellent customer service and support … right price to maximise your profit margin Maintain administrative tasks by accurate system usage Be the main contact for all sales within your designated customer base Interpret and understand customer needs and align those needs to the specific products offered Attend customer meetings where required Maintain Sales More ❯

Drive sales of our used hardware products to new and existing clients Manage existing customers, selling hardware and attached services Identify and develop new customer sales opportunities Develop and maintain strong relationships with channel partners Identify and pursue new business opportunities Provide excellent customer service and support … right price to maximise your profit margin Maintain administrative tasks by accurate system usage Be the main contact for all sales within your designated customer base Interpret and understand customer needs and align those needs to the specific products offered Attend customer meetings where required Maintain Sales More ❯

to join a well-established company, based in Bromley, South East London. The ideal candidate will have previously worked in a fast-paced environment, customer facing IT support environment and have good experience of Cloud, hosted services, on site and remote support. They are looking for someone with around … years' hands-on experience troubleshooting user and customer issues in Cloud based and Windows desktop and server environments and have extensive experience of supporting, administering and troubleshooting all Office packages, such as Teams, OneDrive, SharePoint and Outlook on mobile devices, tablets, desktops and laptops. Responsibilities: Completing technical support tasks … firewalls, WIFI and network equipment Building and configuring laptops, MACs and PCs Answering telephone calls from customers Recording, managing and closing support calls Visiting customer sites Delivering outstanding customer service Essential Completing daily tasks such as setting up user accounts, MFA, email accounts and security groups Ability More ❯

to join a well-established company, based in Bromley, South East London. The ideal candidate will have previously worked in a fast-paced environment, customer facing IT support environment and have good experience of Cloud, hosted services, on site and remote support. They are looking for someone with around … years' hands-on experience troubleshooting user and customer issues in Cloud based and Windows desktop and server environments and have extensive experience of supporting, administering and troubleshooting all Office packages, such as Teams, OneDrive, SharePoint and Outlook on mobile devices, tablets, desktops and laptops. Responsibilities: Completing technical support tasks … firewalls, WIFI and network equipment Building and configuring laptops, MACs and PCs Answering telephone calls from customers Recording, managing and closing support calls Visiting customer sites Delivering outstanding customer service Essential Completing daily tasks such as setting up user accounts, MFA, email accounts and security groups Ability More ❯

to ensure all quotes are raised and orders placed Help deliver solutions provided to customers to ensure value gained and risk reduction Help maintain customer service and satisfaction in the form of service reviews meetings Help support account managers with account strategies to improve customer relationships … Manage any necessary administrative work for account managers Help facilitate the transition from the sales process to the customer success teams within Saepio’s services and vendor partnerships Help manage contract renewals and uncover upsell opportunities Build relationships within partner community Work close with account managers to ensure sales … business efficiency Who are we looking for? We’re looking for an organised and personable individual: Must have minimum 2 years’ experience in similar customer facing role Exerts attention to detail Passion to learn, collaborate with colleagues and embrace the family culture High motivation and ambition to build a More ❯

major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One's entrepreneurial spirit and customer-first, tech-led culture, creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences … knowledge when necessary. If you think innovatively, and like to embrace bleeding edge technology, with a pragmatic approach, you will enjoy working here. The service we offer and build upon is unlike anything ever built before, and our product is rapidly evolving. Velocity Black is our core product, built … in React Native and offering exclusive access and unbeatable world-wide service across Travel, Experiences, Luxury Goods and Dining. Our internal and bespoke request management platform, Gravity, is built with React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled More ❯

Lead end-to-end solution design and technical governance across large programmes, ensuring integration with broader enterprise systems. • Configure and customise Dynamics 365 (Sales, Customer Service, Marketing) and extend functionality using JavaScript, plugins, and workflow assemblies. • Leverage Microsoft Power Platform components, including Power Apps, Power Automate, Power BI … Power Pages, and Power Portals. • Integrate solutions with Microsoft Azure services, including Logic Apps, Service Bus, WebJobs, and Azure Functions. • Translate complex business needs into clear technical solutions, and support stakeholder engagement throughout delivery. • Participate in pre-sales, proposal development, and client solution workshops. • Contribute to internal capability development … a valid passport). • Proven experience in a client-facing or consulting environment with excellent communication and documentation skills. • Strong expertise in Dynamics 365 Customer Engagement suite (Sales, Service, Marketing). • Advanced experience with Power Platform tools and Azure services. • Skilled in full configuration and customisation of Dynamics More ❯

for both the MTF platform and trading desk. The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies … of responsibilities, and can work autonomously Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc.) Must be motivated by customer satisfaction Excellent organisational skills Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business More ❯

regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to More ❯

UK Wide) with operational hubs in City of London, West London & Edinburgh). £70k - £80k +Benefits. ServiceNow Administrator required by global A/V service provider with clients in both the public and private sector. Working within the technology team you will be responsible for designing and enhancing the … being used to support both the internal user based (1200 globally) along with all work undertaken on client sites. This therefore utilises both ITSM (Service Management) and ITAM (Asset Management) modules in the delivery of IT services for internal users and clients (Banks, Finance Company, Public Sector Organisation and … management of the platform making appropriate enhancements as required by the business. Secondly, you will undertake major projects at varying stages to deliver CSM (Customer Service Management), FSM (Field Service Management) and SPM (Strategic Performance Management for both internal and external projects) modules. It will be the More ❯

Sr. Consultant, Customer Experience, Tech & Industry Job ID: Amazon Web Services Japan GK The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement … and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant … organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help More ❯

support them throughout their time at Cloudflare. Come join us! Available Location: London About the Department Account Executives, Business Development Representatives, Solution Engineers, and Customer Success - all working together to help our customers adopt Cloudflare and build great Internet-enabled experiences. The sales team at Cloudflare helps customers take … on real, technical problems while building the revenue streams that help the company provide free service to millions in our community. About the Role Based in London, you will help scale our new business revenues across Enterprise accounts for UK&I Public Sector markets by leading a team of … drive optimal Sales Go-To-Market coverage (vertical, geo-based etc.). Drive channel relationships forward to accelerate partner revenue. Help foster relationships between customer/partner executives and Cloudflare executives within key customer accounts. Devise and lead quarterly business reviews/kickoffs reporting on the overall health More ❯

experience in software/system engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take … on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you. Responsibilities include working with a team of support engineers, enhancing process and service … across multiple products and services Perform comprehensive troubleshooting and root cause analysis for technical challenges Provide timely and effective support through ticket management and customer communication Software Development and Maintenance Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting Maintain and configure More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … close on Tuesday 3rd June at 3pm. The Kickstarter Programme is a 24-month, full-time initiative offering hands-on experience across four key customer-facing teams at Monzo. You'll gain comprehensive exposure to different areas of the business, developing skills to take on bigger responsibilities in key … our idea) but we think it's great. Responsibilities will include (but are not limited to): Collaborate with cross-functional teams to deliver tangible, customer-focused projects. Work on initiatives to improve customer experience, optimise processes, and contribute to operational efficiency. Take ownership of specific projects within each More ❯

Field Service Engineer – Join ENVEA's Dedicated Team! West London - M4 Corridor Are you passionate about tackling technical challenges, delivering excellent customer service, and making a real impact in the field? At ENVEA , we’re looking for a talented and enthusiastic Field Service Engineer to join … and excel in your role. What You’ll Do In this exciting and varied role, you’ll be the face of ENVEA, delivering expert service and support to customers in your allocated region. Your responsibilities will include: On-Site Expertise : Repair, commission, calibrate, and fault-find (to board level … ENVEA’s state-of-the-art equipment at industrial sites. Customer Training : Help customers maximise the potential of their systems with training on functionality and maintenance. Problem-Solving : Diagnose technical issues and provide clear solutions, becoming a trusted advisor to our clients. Feedback and Collaboration : Share your field insights More ❯