CloudWatch) Demonstrable experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯
CloudWatch) Demonstrable experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯
provide backup support to other deskside team members as needed. Support high-priority and complex technical issues, including escalations. Technical Skills & Competencies Knowledge and proficiency in the following areas: ITIL framework and best practices Operating Systems: Windows 10/11 and macOS Applications: Microsoft Office 365, ServiceNow (SNOW) Systems & Tools: Active Directory, Microsoft Intune, Azure AD Networking: Remote access (MFA … relationship management skills Experience working with third-party service providers and ticketing systems (e.g., ServiceNow) Strong awareness and commitment to cybersecurity best practices Preferred Certifications CompTIA A+/Network+ ITIL Foundation or Intermediate LI-BO1 Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate More ❯
cost optimisation, and reporting. Oversee vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross-functional teams to support business initiatives and technology deployments. Monitor system health and proactively address risks and incidents. Ensure compliance with cybersecurity, data … tools (e.g., ServiceNow, Jira). Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. ITIL certification and PRINCE2 is highly desirable. Soft Skills & Leadership Traits Strong communication skills – able to convey technical concepts to non-technical stakeholders. Empathetic leadership – fosters a supportive and inclusive team More ❯
cost optimisation, and reporting. Oversee vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross-functional teams to support business initiatives and technology deployments. Monitor system health and proactively address risks and incidents. Ensure compliance with cybersecurity, data … tools (e.g., ServiceNow, Jira). Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. ITIL certification and PRINCE2 is highly desirable. Soft Skills & Leadership Traits Strong communication skills – able to convey technical concepts to non-technical stakeholders. Empathetic leadership – fosters a supportive and inclusive team More ❯
to ensure seamless, end-to-end service delivery. Continuous Improvement & Transformation Lead initiatives in process optimisation, automation and self-service to elevate end-user experience. Champion Lean IT and ITIL best practice to enhance service excellence and operational efficiency. This is a senior leadership role requiring a strong ITIL-based service management background, proven people leadership, and demonstrable success in … high-volume, time-critical IT operations. Education & Professional Qualifications Bachelor’s degree (or equivalent) in Computer Science, Engineering, IT Management or a related discipline. ITIL v3 or ITIL 4 Foundation (minimum); Intermediate/Managing Professional preferred. Desirable: Lean IT, Six Sigma, or Project Management certification (PRINCE2/PMP). Experience Minimum 8–10 years in IT Service Management, with at More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Indra
to ensure seamless, end-to-end service delivery. Continuous Improvement & Transformation Lead initiatives in process optimisation, automation and self-service to elevate end-user experience. Champion Lean IT and ITIL best practice to enhance service excellence and operational efficiency. This is a senior leadership role requiring a strong ITIL-based service management background, proven people leadership, and demonstrable success in … high-volume, time-critical IT operations. Education & Professional Qualifications Bachelor’s degree (or equivalent) in Computer Science, Engineering, IT Management or a related discipline. ITIL v3 or ITIL 4 Foundation (minimum); Intermediate/Managing Professional preferred. Desirable: Lean IT, Six Sigma, or Project Management certification (PRINCE2/PMP). Experience Minimum 8–10 years in IT Service Management, with at More ❯
knowledge of industry project delivery processes. Sound understanding of contract scopes and deliverables. Excellent presentation and communication skills. Understanding of PRINCE2 standards. Relevant qualifications such as CTPM, PRINCE2, BICSI, ITIL Foundation, or MSP. More ❯
knowledge of industry project delivery processes. Sound understanding of contract scopes and deliverables. Excellent presentation and communication skills. Understanding of PRINCE2 standards. Relevant qualifications such as CTPM, PRINCE2, BICSI, ITIL Foundation, or MSP. More ❯
such as PMP or PRINCE2, combined with hands-on experience using tools like Microsoft Project. A solid understanding of IT infrastructure fundamentals, coupled with an appreciation for service management (ITIL) and change control processes, will help you hit the ground running. This is a challenging, high-visibility contract that offers a chance to work on a strategically significant project. If More ❯
is essential • Strong experience with iManage Cloud and Work 10 in multi-library environments. • Experience supporting legal applications such as Aderant, 3E, Intapp, or Litera. • Experience working within an ITIL framework (minimum Foundation Level 4). iManage Specialist/iManage DMS Specialist More ❯
is essential • Strong experience with iManage Cloud and Work 10 in multi-library environments. • Experience supporting legal applications such as Aderant, 3E, Intapp, or Litera. • Experience working within an ITIL framework (minimum Foundation Level 4). iManage Specialist/iManage DMS Specialist More ❯
is essential * Strong experience with iManage Cloud and Work 10 in multi-library environments. * Experience supporting legal applications such as Aderant, 3E, Intapp, or Litera. * Experience working within an ITIL framework (minimum Foundation Level 4). iManage Specialist/iManage DMS Specialist In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH More ❯
QUALIFICATIONS B.E/B.Tech with MBA preferred. Candidates with following Certifications will be preferred: • CISA/CGEIT/CISM/CISSP/CIPP E • ISO 27001 Implementer, Lead Auditor • ITIL V3.0 More ❯
QUALIFICATIONS B.E/B.Tech with MBA preferred. Candidates with following Certifications will be preferred: • CISA/CGEIT/CISM/CISSP/CIPP E • ISO 27001 Implementer, Lead Auditor • ITIL V3.0 More ❯
helpful Experience and knowledge in PMO, Technology Delivery or Portfolio Management Strong working knowledge of Excel, PowerBi or Tableau or any data visualisation tool Qualified or working knowledge of ITIL, Agile, Prince2 etc methodologies More ❯
IT commercial management, licensing, or procurement. Strong financial acumen with a track record in budget ownership. Excellent negotiation and stakeholder management skills. Knowledge of ERP and asset management systems. ITIL or SAM-related certifications are an advantage. Why Apply? You’ll join an organisation that values autonomy, encourages innovation, and supports career progression. This is a fantastic opportunity for someone More ❯
IT commercial management, licensing, or procurement. Strong financial acumen with a track record in budget ownership. Excellent negotiation and stakeholder management skills. Knowledge of ERP and asset management systems. ITIL or SAM-related certifications are an advantage. Why Apply? You’ll join an organisation that values autonomy, encourages innovation, and supports career progression. This is a fantastic opportunity for someone More ❯
IT commercial management, licensing, or procurement. Strong financial acumen with a track record in budget ownership. Excellent negotiation and stakeholder management skills. Knowledge of ERP and asset management systems. ITIL or SAM-related certifications are an advantage. Why Apply? Youll join an organisation that values autonomy, encourages innovation, and supports career progression. This is a fantastic opportunity for someone who More ❯
IT commercial management, licensing, or procurement. Strong financial acumen with a track record in budget ownership. Excellent negotiation and stakeholder management skills. Knowledge of ERP and asset management systems. ITIL or SAM-related certifications are an advantage. Why Apply? You’ll join an organisation that values autonomy, encourages innovation, and supports career progression. This is a fantastic opportunity for someone More ❯
and assess infrastructure- related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses More ❯
risk management and shaping architectural standards Commercial awareness and ability to evaluate suppliers Leadership skills to build and grow architecture capability Qualifications: TOGAF or ISEB essential Plus one of: ITIL, IT4IT or COBIT More ❯
suites Experience of agile and traditional software and project methodologies Preferred experience: ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) ServiceNow Certified Application Developer (CAD) Certified in ITIL Foundation (v3 or v4) Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions Understanding of the key More ❯
