476 to 500 of 517 ITIL Jobs in London

release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience within major incident and problem management Knowledge of Real Time market data and high-volume trading systems … skills in deploying ITSM tools/processes and mentoring technical teams Ability to solve complex problems under pressure and communicate effectively with diverse audiences ITIL certification or equivalent experience; additional Service Management qualifications (eg, COBiT) preferred Experience with vendor management and application monitoring Role Details: Permanent Up to More ❯

release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience within major incident and problem management Knowledge of real-time market data and high-volume trading systems … skills in deploying ITSM tools/processes and mentoring technical teams Ability to solve complex problems under pressure and communicate effectively with diverse audiences ITIL certification or equivalent experience; additional Service Management qualifications (e.g., COBiT) preferred Experience with vendor management and application monitoring Role Details: Permanent Up to More ❯

release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience within major incident and problem management Knowledge of real-time market data and high-volume trading systems … skills in deploying ITSM tools/processes and mentoring technical teams Ability to solve complex problems under pressure and communicate effectively with diverse audiences ITIL certification or equivalent experience; additional Service Management qualifications (e.g., COBiT) preferred Experience with vendor management and application monitoring Role Details: Permanent Up to More ❯

Service Manager – Process Migration (ITIL v4 – Jira/ServiceNow) Programme: Critical Government Data Programme Location: Hybrid (Once a week Travel) Clearance: SC Clearance Required Duration: 11 months initial remit (spread across 2 contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll … teams to ensure a smooth transition from Jira to ServiceNow • Contribute to a broader Service Management Architecture enabling end-toend operational support Required Experience • ITIL v4 • Hands-on migration of service practices to ServiceNow (Jira to SN migration experience is ideal) • Deep stakeholder engagement skills with Civil Service or public More ❯

Service Manager – Process Migration (ITIL v4 – Jira/ServiceNow) Programme: Critical Government Data Programme Location: Hybrid (Once a week Travel) Clearance: SC Clearance Required Duration: 11 months initial remit (spread across 2 contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll … teams to ensure a smooth transition from Jira to ServiceNow • Contribute to a broader Service Management Architecture enabling end-toend operational support Required Experience • ITIL v4 • Hands-on migration of service practices to ServiceNow (Jira to SN migration experience is ideal) • Deep stakeholder engagement skills with Civil Service or public More ❯

CCaaS Solution Architect About the job you're considering We are a dynamic organisation committed to transforming contact center operations through innovative CCaaS (Contact Center as a Service) solutions. As we continue to expand, we are looking for an experienced More ❯

Our Values The Kerv approach is consultative, advisory, experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves More ❯

Senior M365 Administrator - Permanent, Full-time (37.5 hours) £61,000 - MTVH conducts an annual review of salaries for colleagues. The salary displayed does not reflect any agreements reached during our 2025 review Location: Farringdon, London - the post holder may also More ❯

DNS, DHCP) for efficient IP address and domain management. Implement and maintain network monitoring tools such as Entuity, PRTG, and Prime Infrastructure. Adhere to ITIL processes and contribute to continuous process improvement initiatives. Collaborate cross-functionally with infrastructure, security, and application teams. Minimum Qualifications: Active SC Clearance (mandatory). Deep … Prime Infrastructure) Preferred Skills: Experience with Software Defined Networking (SDN) automation using Ansible or similar tools. Strong scripting skills for network automation and orchestration. ITIL v3 Foundation certification (or good knowledge of ITIL best practices). Excellent interpersonal and communication skills, with a proactive and solution-oriented mindset. Important Notes More ❯

DNS, DHCP) for efficient IP address and domain management. Implement and maintain network monitoring tools such as Entuity, PRTG, and Prime Infrastructure. Adhere to ITIL processes and contribute to continuous process improvement initiatives. Collaborate cross-functionally with infrastructure, security, and application teams. Minimum Qualifications: Active SC Clearance (mandatory). Deep … Prime Infrastructure) Preferred Skills: Experience with Software Defined Networking (SDN) automation using Ansible or similar tools. Strong scripting skills for network automation and orchestration. ITIL v3 Foundation certification (or good knowledge of ITIL best practices). Excellent interpersonal and communication skills, with a proactive and solution-oriented mindset. Important Notes More ❯

experience Commercial & technical know-how in the service sector. Business planning & forecasting Experience of standing up a service offering Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN (ideal More ❯

experience Commercial & technical know-how in the service sector. Business planning & forecasting Experience of standing up a service offering Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN (ideal More ❯

Role overview Zaizi is a software consultancy specialising in building bespoke digital solutions using open source software and cloud platforms. We predominantly work with central government agencies and adhere to the Government Digital Service standard. We take security seriously, and More ❯

success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and high secure environment. You will support of our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including … and solutions. Work with the Systems Architect to design, implement, and maintain cloud and networks solutions Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers by resolving hardware, software and network issues promptly. Support IT governance, ensuring security best practises … Helpdesk team to remove blockers to resolve incidents and process service requests What do I need to know? Azure Power Platforms M365 Entra ID ITIL v4 Android CompTIA Relevant Apprenticeship or higher education Experience in a similar role would also be advantagous, but not required to have a deep understanding More ❯

functional delivery, collaborating with Estates, IT Services, senior leadership, and third-party vendors to ensure seamless alignment between IT and Estates methodologies - including RIBA, ITIL, and both Waterfall and Agile delivery approaches. Key Responsibilities: Lead IT workstreams within major Estates programmes, ensuring delivery against project goals, budgets, and organisation-wide … through the full project lifecycle. What We're Looking For: Proven experience managing IT delivery within complex estates or construction environments. Strong knowledge of ITIL, PRINCE2, Agile, and Waterfall methodologies. Experience working with both internal stakeholders and external suppliers, ideally in a matrix management structure. Demonstrated ability to manage budgets More ❯

Founded in 2013, Cirrus is a high growth technology business that specialises in contact centre software, providing innovative solutions for SME and Enterprise clients. Cirrus sells exclusively through partners in the UK. Cirrus is headquartered in Epsom, Surrey. Role Profile More ❯

delivery of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both Cloud Project Change & BAU maintenance and activities across the bank s Cloud … in an IT operational context. People leader experience. It s a bonus if you have but not essential Holds an industry recognised Project and ITIL qualifications. Broad knowledge of IT infrastructure, systems and services Strong understanding of operational Change Management process Red Hot Rewards Generous holidays - 38.5 days annual leave More ❯

delivery of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both Cloud Project Change & BAU maintenance and activities across the bank’s Cloud … in an IT operational context. People leader experience. It’s a bonus if you have but not essential Holds an industry recognised Project and ITIL qualifications. Broad knowledge of IT infrastructure, systems and services Strong understanding of operational Change Management process Red Hot Rewards Generous holidays - 38.5 days annual leave More ❯

areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with the … embed the business changes into the organization. Participating in project governance activities (e.g. regular status reporting). What you need to succeed: Background in ITIL and Business Analysis techniques, agile methodology, and transformation to target operating models. Able to demonstrate excellent teamwork skills. Strong interpersonal and communication skills across all More ❯

maintained. A Senior Operations Technician (SOT) undertakes a defined support processes within a workflow , resolves issues or escalates following a defined process within the ITIL Framework. S/he will also have Operations Technicians and Apprentices they will need to support and provide initial induction training to new joiners to … customers and stakeholders • Basic IT skills, computer literacy and the ability to learn new software applications required for the role • Commitment to following the ITIL Framework, using the service management tool. Generally logging incidents and work orders, updating work completed and co-ordinating with other support teams. • Passion for enhancing More ❯

technical ownership and creative freedom to: Architect and implement a comprehensive modernisation strategy Design and build an intuitive, cutting-edge self-service portal Optimise ITIL-compliant workflows to enhance efficiency in a fast-paced trading environment Develop integrations between Ivanti and critical platforms like JIRA Identify and implement automation opportunities … and Experience 🔧 We're looking for someone who brings: Ivanti expertise – 5+ years of hands-on experience with Ivanti ITSM development, configuration and administration ITIL knowledge – Strong understanding of service management principles and best practices Technical abilities – Proficiency in system integrations, SQL, and scripting languages (PowerShell, Python) Problem-solving skills More ❯

technical ownership and creative freedom to: Architect and implement a comprehensive modernisation strategy Design and build an intuitive, cutting-edge self-service portal Optimise ITIL-compliant workflows to enhance efficiency in a fast-paced trading environment Develop integrations between Ivanti and critical platforms like JIRA Identify and implement automation opportunities … and Experience 🔧 We're looking for someone who brings: Ivanti expertise – 5+ years of hands-on experience with Ivanti ITSM development, configuration and administration ITIL knowledge – Strong understanding of service management principles and best practices Technical abilities – Proficiency in system integrations, SQL, and scripting languages (PowerShell, Python) Problem-solving skills More ❯

managing third-party it infrastructure and network service providers in a multi-site, customer-facing environment strong understanding of it service management principles (e.g., itil), particularly in outsourced models experience overseeing cloud, network, and end-user services through governance rather than hands-on support excellent supplier management, negotiation, and performance … technologies common in restaurant environments (e.g., pos networks, guest wi-fi, back-office connectivity) understanding of pcidss and other relevant regulatory frameworks relevant certifications | itil foundation, prince2, iso 27001 wok's in it for you | a competitive annual salary discretionary 20% bonus opportunity per year hybrid working model £200 wagamama More ❯

managing third-party it infrastructure and network service providers in a multi-site, customer-facing environment strong understanding of it service management principles (e.g., itil), particularly in outsourced models experience overseeing cloud, network, and end-user services through governance rather than hands-on support excellent supplier management, negotiation, and performance … technologies common in restaurant environments (e.g., pos networks, guest wi-fi, back-office connectivity) understanding of pcidss and other relevant regulatory frameworks relevant certifications | itil foundation, prince2, iso 27001 wok's in it for you | a competitive annual salary discretionary 20% bonus opportunity per year hybrid working model £200 wagamama More ❯

for IT Service Engineering stakeholders across all lines of business and group technology functions Functionally responsible for IT Service Strategy operating model and strategy ITIL service governance framework, including Service Transition, Service Strategy & Design, Asset Management Responsible for compliance with COBIT Control Library, assurance and testing Driving Technology Service Improvement … designing, operating and running globally diverse teams Experience leading large, global, multi product service teams, platforms and stakeholders Comprehensive knowledge of IT Service Management, ITIL control framework and data governance Significant people management, leadership and stakeholder management experience Executive client and senior stakeholder management Experience of driving business and technology More ❯