volume environments.Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‐aligned operations, and knowledge management practices.Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously.Professionalism, composure … week.Strong analytical troubleshooting and root‐cause identification skills with high attention to detail and documentation quality.Relevant certifications such as HDI-SCA, CompTIA A+, ITIL Foundation (or willingness to obtain).Commitment to the highest ethical standardsWe take care of our peopleWe invest in our people, their careers, their health, and their ...