551 to 575 of 677 ITIL Jobs in London

automation and integration Managed service provider governance, KPIs, SLAs and third-party accountability Senior stakeholder management across IT, Finance, Procurement and the wider business ITIL Foundation or equivalent ITAM/SAM experience Desirable skills as IT Asset Manager IAITAM, CITAM, CSAM, CHAMP, ServiceNow ITAM or Flexera certifications ITIL Intermediate, ITIL ...

proven leadership ability with a track record of influencing positive change. Thorough knowledge of IT operations, information technology best practices, and industry trends. Professional ITIL based problem-solving approach that includes root cause analysis, corrective action, and buy-in Proven experience in supporting mission critical infrastructure and applications … degree in an IT related field or an equivalent combination of formal education and applicable experience required Industry standard IT certifications ITIL Certification strongly desired. Just So You Know... The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. ...

offering second‐ and third‐line support. Knowledge of scripting language (PowerShell, Python, etc.). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain … environment with changing expectations. Proven ability to show proactiveness in picking up issues and improving existing processes. Process‐driven and systematic mindset. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front ...

Collaborative mindset with a focus on teamwork while managing multiple competing priorities Insurance services experience considered an asset, particularly Lloyds of London market experience ITIL experience is a bonus Azure experience welcome Emotional intelligence and flexibility are valuable in this role Core Competencies Demonstrates expertise in Incident and Problem Management … technical information to diverse stakeholders. Highest-signal resume keywords Incident Management Process Development Microsoft SQL Server Experience SQL Query Construction Analytical Problem-Solving Skills ITIL Knowledge ATS Optimization Keywords Hard Skills Incident Management Problem Management SQL Query Construction Windows Desktop/Server Environments Internet Information Services (IIS) Post-Incident Review ...

incidents and requests are processed within SLA and in line with customer expectations. Ensure problems are identified and managed in line with the ITIL framework. Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk. Produce and maintain process documentation, knowledge base articles … resolution of issues within prescribed SLA’s Good working knowledge of Banking and Payment technologies include Faster Payments, BACS & Swift Working within an ITIL environment Working within an ISO27001 Framework Develop and optimise service availability monitoring and alerting using SolarWinds Writing and executing SQL Queries, Stored Procedures, SSRS reports Configuration ...

Ensure all incidents and requests are processed within SLA and in line with customer expectations.Ensure problems are identified and managed in line with the ITIL framework.Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk. Produce and maintain process documentation, knowledge base articles … support for the resolution of issues within prescribed SLA’sGood working knowledge of Banking and Payment technologies include Faster Payments, BACS & SwiftWorking within an ITIL environmentWorking within an ISO27001 FrameworkDevelop and optimise service availability monitoring and alerting using SolarWindsWriting and executing SQL Queries, Stored Procedures, SSRS reportsConfiguration and integrations ...

Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.Who We Are We are one of the world’s largest independent exploration and production companies ...

matrix organisation, including clarity on client and delivery partner accountabilities. Implement project governance practices aligned with Janison’s organisational and enterprise standards, including the ITIL-aligned change enablement process agreed with NFER. Demonstrate measurable adherence to plan commitments and, where variances occur, provide clear explanations and recovery actions. … processes to identify bottlenecks, risks and inefficiencies. Provide recommendations to improve team effectiveness, resilience and overall programme performance. Experience, Skills & Qualifications Essential Certifications: ITIL Foundation v4 (minimum) Certifications: PRINCE2 Practitioner or equivalent (e.g., MSP, PMP) Experience: 8+ years leading complex, high-stakes programmes in education, assessments or regulated public-sector ...

Orchestrator. Support VMware and Hyper-V virtualisation platforms. Monitor system performance, capacity and availability. Execute Incident, Problem and Change Management activities in line with ITIL processes. Participate in Major Incident resolution and root cause analysis. Maintain technical documentation, operational procedures and runbooks. Ensure compliance with security, governance and audit requirements. … with PKI, Group Policy, DNS and DHCP Microsoft System Center technologies including SCCM, SCOM, VMM and Orchestrator VMware and Hyper-V virtualisation support experience ITIL-based service management experience Experience working within secure and highly regulated environments Strong Incident, Problem and Change Management experience Experience producing and maintaining technical documentation ...

Orchestrator. Support VMware and Hyper-V virtualisation platforms. Monitor system performance, capacity and availability. Execute Incident, Problem and Change Management activities in line with ITIL processes. Participate in Major Incident resolution and root cause analysis. Maintain technical documentation, operational procedures and runbooks. Ensure compliance with security, governance and audit requirements. … with PKI, Group Policy, DNS and DHCP Microsoft System Center technologies including SCCM, SCOM, VMM and Orchestrator VMware and Hyper-V virtualisation support experience ITIL-based service management experience Experience working within secure and highly regulated environments Strong Incident, Problem and Change Management experience Experience producing and maintaining technical documentation ...

communication, escalation, and reporting processes.Manage resource planning, utilization, capacity, skill development, and succession planning.Coordinate with application, infrastructure, security, vendor, and business teams.Ensure adherence to ITIL processes, organizational standards, security requirements, and compliance controls.Identify opportunities to improve service quality, productivity, automation, stability, and customer satisfaction.Drive continuous improvement initiatives and track benefits … experience managing large, cross-functional application support and development teams.Experience leading teams across development, testing, DBA, Agile delivery, and production support functions.Strong understanding of ITIL processes, including incident, problem, change, release, request, and service-level management.Demonstrated experience managing SLAs, KPIs, OLAs, service credits, and customer governance.Strong stakeholder and customer management ...

experience in 1st/2nd Line Treasury systems or financial systems support Understanding of Treasury processes (payments, liquidity, settlements) Experience with incident management and ITIL processes Strong analytical and troubleshooting skills Desirable Experience in FIS Integrity System Basic SQL or data interrogation capability Exposure to SWIFT, APIs, and integration technologies … Experience supporting UAT or testing cycles Qualifications Degree in Finance, IT, or related discipline ITIL Foundation (preferred) Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with ...

stakeholders. Desirable F5 BIG-IP/load balancing experience. Experience migrating services to Azure . Microsoft certifications across Active Directory, Azure or related technologies. ITIL Foundation certification or demonstrable ITIL working practices. #J-18808-Ljbffr ...

service performance, and support decision making.•Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities.Service Management Expertise•Understanding of ITIL service lifecycle practices and service portfolio management.•Ability to assess service value, viability, and alignment with business objectives.•Skilled in developing business cases, cost models … continuous learning.Requirements:•Experience in service management, service development, or portfolio management within the IT sector.•Strong project management capability; PMP, PRINCE2, or equivalent preferred.•ITIL certification or demonstrated understanding of ITIL service lifecycle practices.•Technical understanding of networking and cybersecurity technologies.•Proven ability to influence, negotiate, and collaborate across global ...

performance, and support decision making. Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities. Service Management Expertise Understanding of ITIL service lifecycle practices and service portfolio management. Ability to assess service value, viability, and alignment with business objectives. Skilled in developing business cases, cost models … learning. Requirements: Experience in service management, service development, or portfolio management within the IT sector. Strong project management capability; PMP, PRINCE2, or equivalent preferred. ITIL certification or demonstrated understanding of ITIL service lifecycle practices. Technical understanding of networking and cybersecurity technologies. Proven ability to influence, negotiate, and collaborate across global ...

within Tech@BCG, you will own the end-to-end design, governance, and continual improvement of BCG's IT Service Catalogue in line with ITIL 4 best practice. You will define and drive the Service Catalogue Management process, setting the standards for how services are structured, described, priced, and requested … distributed network of catalog owners and providing the consultative direction needed to keep the catalogue consistent.What You'll BringITIL 4 Foundation certification required; ITIL 4 Specialist (Create, Deliver and Support) or ITIL 4 Managing Professional preferred — with demonstrated, hands-on experience owning Service Catalogue and/or Request Fulfillment processes ...

working as part of a development team, as well as working on your own to deliver complex installations of the toolkit Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools. Strong understanding … REST bases APIs Other Specifications You will need to evidence relevant work through explicit references and examples Experience of working in an agile environment ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified Good Project and customer engagement skills; Effective in a team environment; Able ...

complex strategic and operational initiatives at large organizations. Experience partnering with and advising executives. Experience with troubleshooting problems, handling challenging situations, and conflict resolution. ITIL V3 or ITIL 4 Foundations Certification Certified Business Analysis Professional (CBAP) certification is an asset. ServiceNow CSA (Certified System Administrator) and CIS-ITSM ...

problem-solver with the adaptability to navigate changing priorities and evolving situations. Self-starter with excellent organisation and workload management skills. Solid understanding of ITIL principles, service transition practices and project management frameworks (ITIL and PMP/PRINCE2 certifications). Able to travel to the office and other sites when ...

strategy. Despite the immense challenge ahead, you’ll see this as an opportunity to make a lasting impact. You’ll be working as an ITIL Programme Lead in a small team managing a transformation, you will bridge the gap between business requirements and technical teams, providing insight and hands … organisation operates, making this a role where your impact will be felt long after you’re gone. You will be responsible for embedding ITIL 4 principles within the ITSM framework, developing and implementing IT Disaster Recovery capabilities, driving a cybersecurity improvement programme and also rationalising suppliers across technology. What ...

risk assessments, Information Technology General Controls (ITGC) and cybersecurity controls. Familiarity with Information Security Frameworks (e.g., NIST, ISO 27000, CSA Cloud Control Matrix) and ITIL practicesExperience in AI adoption and AI risk managementAbility to articulate technical issues to non-IT stakeholders and business perspective to IT stakeholdersStrong communication, negotiation … abilities.Experience in IT risk management, compliance or audit, including control framework design & implementation.Professional IT certifications, e.g., CGEIT, CISA, CISM, CISSP, CCSP, COBIT, CRISC and ITIL would be advantageous.Experience with data analytics and GRC tools, including Tableau and Power BI, is a plus.Undergraduate or advanced degree in a technology disciplineAbout State ...

SOAP web services, integration patterns, data modelling and integration technologies.Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutionsStrong … System Administrator (CSA) and Certified Application Developer (CAD).ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM) ITIL Foundation or Agile methodology certifications (e.g., Scrum Master) Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects Experience supporting sales bids ...

services, integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable, accessible and upgrade-safe solutions.Track … government, public sector or similarly regulated environments. Desirable skills:ServiceNow architecture or implementation certifications (Certified ServiceNow Implementation Certified Technology Architect or Master Architect)ITIL or relevant programme-management certification Experience in operating-model transformation, business change, service transition or managed services.Experience developing propositions, thought leadership, bids, commercial estimates ...

theInfrastructureteam,maintainingdocumentation relating to them, while helping with the delivery of continual improvement,reporting,efficienciesand best practice. The Infrastructure Lifecycle teamis responsible forensuring ITIL disciplines are adopted by the wider organisation, ensuring all Infrastructure services are correctly documented and supported by the wider Infrastructure team. The teammaintainsrelationships with service owners …/national-security-vetting-clearance-levels#security-check-scor contactengland.securityvetting@nhs.net. Person Specification Qualifications Essential Educated to postgraduate diploma/degree level or equivalent experience. ITIL Foundation V4 or V5, VeriSM Foundation or equivalent experience. Knowledge & Experience Essential Business Process Improvement: Analysis of business processes and liaise with colleagues ...

/50%Permanent role salary 80-120,000 plus pension and bonusRequirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations and SOX.We're looking for an IT Service Delivery … technology control frameworks are effectively implemented, monitored and embedded across the organisation. The role will focus on:Operational governance oversight across the 17 ITIL Service Management practices.Supporting governance over services linked to Important Business Services, Critical Important Functions, resilience, audit, regulatory remediation and control effectiveness.Producing governance reporting, management information, maturity ...