151 to 175 of 721 Service Delivery Jobs in London

Primary DetailsTime Type: Full timeWorker Type: EmployeeThe Delivery Governance Manager is accountable for providing governance, assurance, financial oversight and performance management across the Technology Services change portfolio. The role ensures that Technology Services initiatives such as small change, application remediation initiatives and strategic supplier-delivered activities are effectively governed … compliant with organisational standards and successfully delivered to achieve business outcomes. Working closely with Technology Directors, Heads of Change Delivery, Finance, Risk, Architecture, Procurement and strategic suppliers, the role provides portfolio-wide visibility of change-to-run impacts. The Delivery Governance Manager is responsible for ensuring Technology Services ...

Your roleThe Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact … customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.What You'll Do• Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross/ ...

. Collaborate with the Project Manager/Scrum Lead to estimate and plan deliverables and track execution through the daily standup. Collaborate with the Service Delivery Manager to define operational process, practices and standards, supporting major service incidents (P1/P2), subsequently contributing to their Root Cause … Managers and Architects to define the platform product roadmap for both functional and technical capabilities. Collaborate with the dTA Product Owner, Scrum Lead and Service Delivery lead to manage the TCO with particular focus on cloud cost optimisation. Manage the supplier relationship with Dataiku, including influencing ...

. Collaborate with the Project Manager/Scrum Lead to estimate and plan deliverables and track execution through the daily standup. Collaborate with the Service Delivery Manager to define operational process, practices and standards, supporting major service incidents (P1/P2), subsequently contributing to their Root Cause … Managers and Architects to define the platform product roadmap for both functional and technical capabilities. Collaborate with the dTA Product Owner, Scrum Lead and Service Delivery lead to manage the TCO with particular focus on cloud cost optimisation. Manage the supplier relationship with Dataiku, including influencing ...

skilled and dedicated Field Services Bench Technician to join our dynamic IT support team. This role is pivotal in providing exceptional technical support and service delivery to our clients. As a Bench Technician, you will be responsible for diagnosing and troubleshooting hardware issues, ensuring that IT equipment operates … technical expertise will help us maintain our reputation for outstanding service. Key Responsibilities Must be adaptable, flexible and committed to high-level of customer service; Client infrastructure and IT systems vary so a broad skill set and experience is advantageous; Applicants will be expected to travel throughout ...

maintain, tune, and optimise detection catalogues.Creating and refining DLP, Insider Risk Management, and other security rules using cloud-native tools.Monitoring and ensuring high-quality service delivery from external SOC providers.Automating reporting on security performance and operational metrics.Partnering with technology teams to ensure adequate monitoring across cloud platforms, SaaS … internal systems.Documenting security processes, tool configurations, and contributing to service delivery documentation.Supporting colleagues with ISO 27001 compliance and KQL-related tasks.What we are looking for:Previously worked as a Threat Detection Engineer or in a similar role.Must have strong expertise in KQL.Hands-on experience with Microsoft Sentinel ...

Technology Support Lead within the Global Banking Technology, you wil lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will … Businesses stakeholders to effectively provide support for critical issues impacting revenue.Job responsibilitiesLead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm Key to this role is the ability to anticipate and mitigate problems prior to their ...

test, implementation).Collaborate with the Project Manager/Scrum Lead to estimate and plan deliverables and track execution through the daily standup.Collaborate with the Service Delivery Manager to define operational process, practices and standards, supporting major service incidents (P1/P2), subsequently contributing to their Root Cause … Product Managers and Architects to define the platform product roadmap for both functional and technical capabilities.Collaborate with the dTA Product Owner, Scrum Lead and Service Delivery lead to manage the TCO with particular focus on cloud cost optimisation.Manage the supplier relationship with Dataiku, including influencing the DSS product ...

recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance … Main Duties & Responsibilities Operational Management: Take confident control of the daily operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs). Manage Operational Flow: Oversee the smooth offloading and on-loading of high-volume flights. You will act quickly to ensure ...

sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers … exceptional, strategically minded Principal AI Quality Engineer to drive our AI-driven global QA strategy from the front. Reporting to the Global Head of Service Delivery within Technology, you will be the most senior quality voice in the organisation, shaping how quality is engineered across Fourth’s systems ...

sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers … exceptional, strategically minded Principal AI Quality Engineer to drive our AI-driven global QA strategy from the front. Reporting to the Global Head of Service Delivery within Technology, you will be the most senior quality voice in the organisation, shaping how quality is engineered across Fourth’s systems ...

Engagement Executive | Network & Security Consultancy | London | £30,000–£45,000 Are you an organised, customer-focused professional looking to build a career across project delivery and customer success in the tech sector? A fast-growing network and security consultancy in Moorgate is hiring a Customer Engagement Executive to join … their team — a varied, client-facing role sitting across project coordination, service delivery, and customer success. The Role You'll work closely with sales, technical, and leadership teams to coordinate client projects, support service reviews, and ensure customers get maximum value from the business's services. ...

Siemens Industry Software GmbH is seeking a Director of Global Service Delivery (SD) to lead the end-to-end engineering support for Americas, EMEA, and APAC. You will define the SD strategy, operating model, and performance standards while managing a distributed team across multiple countries. The role focuses … service quality, governance, and continuous improvement. The position requires extensive senior leadership experience, strong English communication, and the ability to drive #J-18808-Ljbffr ...

Zayo network is secure, resilient, cost-effective and compliant while delivering an exceptional environment for employees, customers and operational teams. Working closely with Engineering, Service Assurance, Procurement and Finance, the role drives supplier performance, operational efficiency and continuous improvement across the estate.**Key Responsibilities****Technical Facilities, ISP & ILA Estate … requirements* ISO standards* Environmental legislation* Internal governance policiesAct as the operational owner for facilities-related audits.**Cross Functional Collaboration**Work closely with:* Engineering* Service Delivery* Service Assurance* Procurement* Finance* Legal* Security* Property partners* Customers where requiredSupport network expansion projects and customer deployments.**Key Accountabilities*** Operational availability ...

legal function , with particular emphasis on AI, legal technology and process improvement . Key Responsibilities Lead and develop the Legal Operations strategy , improving legal service delivery, processes and ways of working. Drive the adoption of legal technology, automation and AI-enabled tools across the function. Identify practical … areas such as drafting, research, contract review, knowledge management, matter triage and reporting. Establish scalable processes across matter intake, contracting, workflow management and legal service delivery. Define and track Legal KPIs, management information and performance reporting . Partner with senior stakeholders across Technology, Finance, People and Strategic Projects. Provide ...

better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit www.hcltech.com Job Title : Service Delivery Manager Location: London, Uk ( Hybrid mode at client location ) Role Summary: Minimum overall experience of 15 years - Minimum of 10 years’ experience … CISA, CISM, Required (atleast two) OEM certifications. Manage the day-to-day working of the CSFC Operations for the different customers. Organizational Functions: 1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer. 2. Identify the in-efficiencies in the operations ...

from strategy through transformation, and run the programme self-sufficiently in front of the client. You'll design the target operating model and the service-delivery model that runs it, put AI and agents at the core rather than bolted on, and carry the organisation through the change. … CEOWhat you'll bringFinance operating-model and GBS design. Deep, hands-on design of the finance target operating model, end to end — the service-delivery model (retained, shared services, global business services (GBS), outsourced and managed services, and the judgement to choose between them), location strategy and delivery ...

lead the team responsible for AI/ML model development and agentic engineering across the three pillars of the AI strategy; AI for Service Delivery, AI for Digital Products and AI for Productivity. This spans the JTC Agentic Platform (MCP-enabled orchestration and validation across JTC systems … engineering expertise with the leadership skills to build and scale a high-performing team in a PE-backed environment.MAIN RESPONSIBILITIES AND DUTIESAI & Agentic Engineering Delivery Lead the design, development and production deployment of AI/ML models and agentic systems across the Group, delivering the prioritised use cases ...

transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed … engineering and IT services.Overview Methods is looking for an experienced Technical Architect with a strong Java and Spring Boot background to support customer-specific delivery workstreams and wider digital transformation projects.The role requires hands-on architecture experience across modern service design, integration, cloud-hosted platforms and delivery ...

lifecycle from target-account research and outbound prospecting through discovery, solution positioning, proposal, negotiation and handover. They will work closely with SDRs, Marketing, Solutions, Service Delivery and Customer Success to create sufficient pipeline coverage, forecast accurately and deliver against annual new business targets. Role Objectives Deliver annual … authority and commercial fit. Lead compelling presentations, workshops and proposal meetings tailored to prospect requirements, competitive context and buying-stage maturity. Partner with Solutions, Service Delivery and Customer Success teams to shape achievable solutions, manage implementation expectations and ensure a smooth handover after close. Collaborate with Marketing ...

while delivering meaningful improvements. The organisation Our client is a major organisation responsible for a complex property environment in London, with an emphasis on service quality, collaboration, sustainability and continuous improvement. The role offers a salary of £70,000-£75,000, alongside a wider benefits package including pension … Systems Governance & Optimisation, and the centralisation of relevant building management processes. This isn't solely a traditional building operations role. You'll understand FM service delivery while bringing particular strength in CAFM, governance, process improvement and transformation. Key responsibilities include: * Taking strategic ownership of CAFM systems, including governance ...

property operations for commercial and residential real estate customers. It supports critical workflows across property administration, lease and tenant management, service delivery, portfolio operations, compliance, reporting, and stakeholder engagement. Its strong accounting and finance capabilities are a major differentiator, enabling customers to manage the financial complexity of real … thoughtful trade-off decisions that preserve scalability while enabling regional adoption.Establish success metrics for international expansion, including adoption, retention, customer satisfaction, revenue growth, roadmap delivery, regulatory readiness, and market penetration.Represent the product and company externally as a senior product leader in customer meetings, industry events, partner discussions, and strategic ...

Rapport and create strong relationships with guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. Type of contract: Full-time, Permanent Hours: 40 per week (Monday-Friday, on a shift rota basis between … contributions. Give Back to Community: Take one paid day off annually to support a cause you're passionate about! Main responsibilities Deliver exceptional customer service and technical support to employees, clients and visitors, ensuring a positive user experience at all times. Act as a key point of contact ...

DescriptionWe’re looking for a service performance lead to join our team here at Starbucks. A place where you’re valued, challenged, and inspired. Where your voice is brewed into everything we do. At Starbucks, we’re all about you.As part of this role, you’ll be responsible … ensuring the reliable and effective delivery of technology services across EMEA. You will drive service performance across internal teams and external vendors, ensuring services meet the needs of baristas and customers. You will focus on service stability, incident management, and continuous improvement, while supporting the transition ...

Join a growing digital services team helping organisations design and deliver human-centred digital services that create real-world impact. As a Senior Service Designer , youll lead strategic service design, working closely with clients, users and multidisciplinary Agile teams to improve existing services and create new propositions. … responsibilities: Lead strategic planning across complex services. Create service blueprints, service maps and value propositions . Lead workshops and facilitate stakeholders towards shared outcomes. Design and improve user-centred services . Translate complex organisational and technical problems into clear solutions. Work closely with Agile teams, clients and senior ...