151 to 175 of 562 Service Delivery Jobs in London

Overview: We are seeking a Head of TOC to lead and transform Cingularity's 24/7 global Technical Operations Centre (TOC) into a world-class operation, ensuring flawless delivery of premium live broadcast services and fostering innovation. The role involves managing all video and network services across global networks, maintaining high standards of quality, performance, and resilience. You … will drive process improvements, optimize operations, and support growth and evolving service needs for both video and network services. Please Note: The role is hybrid, with time split between the office and home. Primary office located at 28 Hanbury Street, London, E1 6QR. International travel required at least once a year. Key Responsibilities: Operational Leadership & Team Management: Manage and … mentor the TOC Network Engineers, oversee daily operations, staffing, training, and HR processes. Service Delivery & Quality Assurance: Ensure flawless live transmissions, exceed client expectations, manage service bookings, and develop performance metrics. Technical Oversight & Incident Management: Lead troubleshooting, incident analysis, develop disaster recovery plans, and participate in complex technical discussions. Process Optimization & Documentation: Review and improve workflows, maintain More ❯

in key industries, allowing our customers to accelerate their innovation agenda. This individual will contribute at an international level to design and drive the cloud-based IT professional services delivery model of the future. AWS aspires to be the strategic transformation platform of choice that reshapes the way Government, Enterprises and Start-ups build and run their businesses. Our … for success - collaborate with our field sales organisation to develop strong customer and partner relationships with CIOs, CTOs, IT functional leaders and business sponsor executives. - Lead the sales and delivery of ProServe's engagements, fuel the growth of the ASEAN market and deliver outsized impact for clients. - Work directly with customers and AWS field sales, support, training & certification, technical … field sales, technical sales, training and support teams to help partners and customers learn and use AWS platform services such as complex cloud - Deliver value - oversee the high-quality delivery of a variety of customized engagements with partners and enterprise customers in the commercial sectors. - Lead great teams, inspire followership: attract & develop top talent to build high performing teams More ❯

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job purpose Develop and maintain complex data systems that support the Bank's operations and reporting needs, ensuring they meet all essential data requirements, following strong … Highly developed python and data pipeline development knowledge, must include substantial PySpark experience Demonstrable DevOps and DataOps experience with an understanding of best practices for engineering, test and ongoing service delivery An understanding of Infrastructure as Code concepts (Demonstrable Terraform experience a plus) Demonstrable experience of Data Pipeline testing, including automated testing, data validation and code assurance Demonstrable … experience of working within Agile Delivery projects An understanding of data formats for ingest, transformation and analytics, data security, access control and authorisation, GDPR, data privacy, and information security Awareness of data models in a Medalion Architecture Experience building Semantic, Metric or Analytic models Experience of building Machine Learning models Any experience in MLOps or operationalising Machine Learning Knowledge More ❯

3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough … working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference More ❯

3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough … working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference More ❯

Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible … that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they More ❯

powering a better tomorrow for our clients, communities, and planet. In-depth As the Head of Technology and Data, you will be leading and managing a diverse suite of service technologies such as Computer Aided Facilities Management (CAFM), Finance and Workflow management systems and the associated data ensuring the information can be transformed into tactical actions and decisions. You … the custodian and the primary contact for organisation compliance in relation cybersecurity and ongoing management of ISO27001 framework. The primary deliverable of the role is broken down into four service streams, the post holder shall demonstrate leadership and be accountable for the outputs under each service stream. Service Stream 1: Computer Aided Facilities Management System (CAFM) Responsible … new contract mobilisation and CAFM setup (Contract, supplier, planned maintenance and compliance) is in-line with customer contract specification. Develop and implement data management process across all CAFM systems. Service Stream 2: IT Infrastructure and Vendor Management Consolidate BGIS IT inventory enabling the organisation to track IT assets to its assigned owners. Work closely with the People and Culture More ❯

roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and configuration management Management of resources ensuring adequate cover is maintained to deliver the existing support requirements Ensuring effective DR/… V3 Foundation certified and significant experience in ITIL aligned environments Excellent stakeholder management experience Have a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings ?" examples are: Microsoft based server infrastructures and back-office technologies Linux/open-source technologies Experience of delivering solutions using a mix of on premise, hybrid and SaaS More ❯

the SASE roadmap for the One Business technology stack to ensure that the security portfolio is taking advantage of the operational efficiencies and automation Ensuring that the One Business service catalogue components meet the needs of SASE customers. Owning the relationship with the Embedded Security team to ensure complete alignment when SSE is embedded into connectivity products. Ensuring we … different vendors by becoming the security SASE subject matter expert. Experience needed to be successful in the role: Previous experience owning the end-to-end product lifecycle of managed service product launches from concept to market in the UK B2B market. This involves idea generation, business case approval and then development through to market launch using agile methodologies. A … and commercial acumen with the ability to develop and present a business case, pricing strategy and lead vendor contract and commercial negotiations. Knowledge of the processes that underpin customer service delivery to ensure product/service can be delivered both quickly and cost effectively. The skills you'll need Stakeholder Management Commercial Acumen Product Lifecycle Platform/ More ❯

peer review and brainstorming to ensure alternative views and possibilities are considered on each opportunity. Interfaces with: All areas of the business such as commercial, finance, operations, sales, solutions, service delivery country, sub-regional and Board stakeholders at all levels, including Exco and management teams. Requirements: Education, Training and Experience: Minimum of 6 years' commercial management experience in More ❯

contribute to the internal knowledge base. Perform software testing and participate in product improvement initiatives. Collaborate with clients, internal teams, and third-party vendors to ensure seamless communication and service delivery. Stay current with software updates and industry best practices through ongoing training and certification. Key Attributes Solid grounding in accounting principles and practices. Strong analytical and troubleshooting skills. … Excellent verbal and written communication abilities. A proactive and customer-centric approach to service delivery. Ability to work independently as well as collaboratively within a team environment. Preferred Skills Familiarity with accounting or ERP software systems. Basic technical knowledge of IT infrastructure (e.g., Windows environments, SQL, cloud-based platforms). Strong proficiency in Microsoft Office tools, especially Excel and … Power BI. Experience in delivering presentations or software demonstrations. Background in project coordination or implementation work. Candidate Profile Passionate about delivering high-quality support and service to users. Excellent interpersonal skills with the ability to communicate at all organizational levels. Strong organizational skills and attention to detail. Resilient and able to remain calm under pressure. Enthusiastic about learning and More ❯

Do: Lead and mentor the Application Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction. Manage incident resolution, prioritising major technical issues and driving service improvements. Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery. Act as the primary escalation point for critical incidents, chair major incident calls, and provide postmortem More ❯

Do: Lead and mentor the Application Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction. Manage incident resolution, prioritising major technical issues and driving service improvements. Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery. Act as the primary escalation point for critical incidents, chair major incident calls, and provide postmortem More ❯

and quality (SHEQ) standards. Support billing and work-in-progress tracking through accurate time and task management. Collaborate with team members to drive continuous improvement in system performance and service delivery. Skills & Experience: HNC/HND or degree in Computer Science, IT, or Engineering (minimum 23 years experience preferred). Strong knowledge of Siemens SCADA/PLC and HMI … systems. Proficient with industrial networks and scripting/programming languages. Confident working with Windows environments and server maintenance. Excellent problem-solving, communication, and customer service skills. Able to work independently and as part of a small, cross-functional team. Benefits: Competitive salary with annual bonus and paid overtime. Company pension (5% contribution). 23 days annual leave plus bank More ❯

and quality (SHEQ) standards. Support billing and work-in-progress tracking through accurate time and task management. Collaborate with team members to drive continuous improvement in system performance and service delivery. Skills & Experience: HNC/HND or degree in Computer Science, IT, or Engineering (minimum 2–3 years’ experience preferred). Strong knowledge of Siemens SCADA/PLC and … HMI systems. Proficient with industrial networks and scripting/programming languages. Confident working with Windows environments and server maintenance. Excellent problem-solving, communication, and customer service skills. Able to work independently and as part of a small, cross-functional team. Benefits: Competitive salary with annual bonus and paid overtime. Company pension (5% contribution). 23 days annual leave plus More ❯

and quality (SHEQ) standards. Support billing and work-in-progress tracking through accurate time and task management. Collaborate with team members to drive continuous improvement in system performance and service delivery. Skills & Experience: HNC/HND or degree in Computer Science, IT, or Engineering (minimum 2 3 years experience preferred). Strong knowledge of Siemens SCADA/PLC and … HMI systems. Proficient with industrial networks and scripting/programming languages. Confident working with Windows environments and server maintenance. Excellent problem-solving, communication, and customer service skills. Able to work independently and as part of a small, cross-functional team. Benefits: Competitive salary with annual bonus and paid overtime. Company pension (5% contribution). 23 days annual leave plus More ❯

opportunities for product enhancements and cross-sell initiatives, driving additional value for customers. Analyze customer feedback and performance data to generate insights, addressing challenges and leveraging opportunities to enhance service delivery. What you'll bring Extensive Experience in customer success or account management roles, with a focus on the retail sector and a track record of delivering successful outcomes … the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over More ❯

IT and Business Intelligence team. Reporting to senior leadership, this role is pivotal in enhancing the firm's technology landscape, ensuring secure, efficient, and innovative systems that support legal service delivery. You'll work closely with stakeholders across the business to identify pain points, design technical solutions, and drive process optimisation. Key responsibilities include managing API integrations, leveraging Microsoft More ❯

between projects, solving problems by advising our clients in the application of complex legislation to real life situations. Leading by example in terms of client relationships, technical quality, and service delivery. Manage people including coaching and developing junior staff. Liaise with HMRC specialists to facilitate the agreement of R&D claims. Build an internal network within the wider tax More ❯

between projects, solving problems by advising our clients in the application of complex legislation to real life situations. Leading by example in terms of client relationships, technical quality, and service delivery. Manage people including coaching and developing junior staff. Liaise with HMRC specialists to facilitate the agreement of R&D claims. Build an internal network within the wider tax More ❯

been the EMEA Genesys Cloud Partner of the Year for the past two years. About the Role Reporting to the Head of Support, we are looking for a motivated Service Delivery Engineer who can demonstrate technical and problem-solving competence and a passion for genuine customer service. The successful candidate will be responsible for: Incident diagnosis (Level …/2 troubleshooting) and resolution across all Kerv Experience's product and services Service level adherence Continuous customer dialogue during the incident management process Liaising with third party suppliers and escalations with the in-house development teams Completing customer service/change requests Contributing to the customer knowledgebase Participating in the company on-call rota You will be … working as part of a broader team supported by the Service Delivery Manager and must be a self-starter and passionate about customer satisfaction. Your Part to Play We have a portfolio of solutions including VoxivoCX an award-winning call centre platform based on open-source technology and Genesys Cloud for omni-channel contact centre customers. The role More ❯

days on-site) Are you an accountant or bookkeeper who is passionate about delivering exceptional customer experiences? Our accounting SaaS client is looking for a Customer Success Manager/Service Delivery Manager to help sales partners and customers succeed through expert onboarding, training, and strategic support. What You'll Do: Support sales partners with onboarding, strategy execution, and More ❯

Project Manager/Business Analyst - Service Transition - £650/day Inside IR35 Remote 6-Month Contract A leading Publishing and Information Analytics company is seeking a highly skilled Project Manager/Business Analyst to lead a Service Transition initiative on an initial 6-month engagement. This critical project involves transitioning services from one third-party provider to another … requiring strong leadership, analytical thinking, strong dependency tracking experience and structured delivery planning to ensure minimal disruption to the businesses service operations and strong coordination with teams in Legal and Procurement. They are also seeking someone with process-orientated BA skillset to support on a customer journey mapping project which will play a key part in their Customer … Success part of the business. Key Responsibilities Manage end-to-end service transition between third-party vendors Lead customer journey mapping to support a user-centric service design Develop and implement a framework and structured processes for the transition Create storyboards and visual models to illustrate service evolution and impact Track and manage dependencies across teams, systems More ❯

My client a leading cybersecurity business is seeking a Managed Security Services Delivery Lead based from offices in London and/or Kent. My client is a leading cybersecurity business who are part of larger reputable group who have a portfolio of clients within the financial services, utilities, legal and manufacturing verticals. As Managed Security Services Delivery Lead … based in London and/or Kent, reporting to the UK Head of Client Delivery you will be responsible for: Establishing efficient, effective end-to-end processes and procedures from initial requirements capture, through to design and onboarding of Managed Security Services (MSS) Supporting sales and pre-sales teams during requirements gathering and scoping exercises to ensure sufficient information … is captured for the delivery teams Overseeing all client MSS onboardings ensuring all aspects of the onboarding process are executed in a timely manner Reviewing and validateing documentation, security requirements and contract agreements Working with MSS onboarding resources to deliver client expectations throughout the onboarding Streamlining and enhancing onboarding processes based on best practices Owning the service transition More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical … support to major accounts. Role Overview: This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence. Key Responsibilities: Take ownership of critical incidents, ensuring swift resolution and customer satisfaction. Monitor and … manage customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and More ❯