151 to 175 of 508 Service Delivery Jobs in London

What you'll be doing: As the Delivery Director, you will play a crucial role in enhancing performance and fostering growth within our portfolio of accounts. Your primary objective will be to ensure exceptional delivery standards, surpassing client expectations, and achieving P&L targets for all provided services. … You'll engage closely with senior client stakeholders, acting as the primary liaison for delivery matters, overseeing the smooth onboarding of new project teams, and facilitating the launch of new services. Your leadership will extend to major bids within the Industry Sector, where you'll drive the development of … competitive yet robust solutions. Alongside your oversight duties, you'll actively mentor project and service delivery managers, fostering their professional growth. Your role will involve leveraging established relationships at senior levels to drive expansion strategies for existing accounts and contributing to the estimation and assurance of delivery More ❯

We are currently looking to recruit a 1st line IT Service Desk Analyst with a minimum of 12 months' IT help desk support experience within a professional services organisation to join our Information Technology team. The department Information Technology at HFW is key to the success of the firm.Put … IT Department operates 24/7 and has c50+ staff - with London and Hong Kong being the primary and secondary locations respectively. The IT Service Delivery team (which includes the IT Service Desk) consists of 20 staff.The team is the key interface between the users and the … Operations, Projects, and Development teams. The role The IT Service Desk is responsible for providing a professional and high quality service to the firm's internal staff. It operates as the front line of IT customer engagement and delivers support and assistance across a varied portfolio of IT More ❯

Digital Service Operations & Support Manager The Digital Service Operations & Support Manager is responsible for the effective deployment, operation, and continuous support of digital service solutions. This role oversees a team that trains, qualifies, and assists field teams to ensure seamless service execution and high customer satisfaction. … Reporting to the Head of Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio Execution: Lead the implementation and operationalization of digital service solutions to enhance efficiency and effectiveness. Support HBU and LSUs with digital service solution delivery (e.g., edge-device configuration, commissioning of data acquisition units, IoT provisioning and configuration, etc.) Training & Certification: Develop and implement certification pathways to equip field teams with the necessary skills for digital service More ❯

Account Executive - Transport & Logistics, UKI Salesforce is at the heart of digital transformation in the Transport & Logistics industry-helping leading organisations modernise operations, improve service delivery, and build more resilient, customer-centric supply chains. As the sector faces growing demands to be agile, connected, and data-driven, Salesforce … in our high-performing Transport & Logistics vertical sales team, you'll work with some of the UK's most strategic logistics, freight, transport, and delivery providers. You'll help them harness the full power of the Salesforce Customer 360 platform-including Sales Cloud, Service Cloud, MuleSoft, Field Service … a world-class team including BDRs, Solution Engineers, Partners, and Professional Services Communicate the value of Salesforce's industry-leading solutions-including Sales Cloud, Service Cloud, MuleSoft, Field Service, and Tableau-in modernising operations and enabling smarter, data-driven decision-making Collaborate closely with our wider Industry team More ❯

use of the Abacus platform. Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates to the delivery of our technology services. Responsibilities (including but not limited to the following as required): Manage and facilitate recurring customer QBR meetings to discuss service enhancements and/or existing service challenges. VoC - challenges and market trends/concerns and other feedback, accurate documentation in internal Abacus systems. Manage a portfolio of 30-40 customers, primarily based in London, with regular meetings and some travel required. Ensure that all services consistently meet customer … NPS, CSAT and customer profitability). Continuous customer education: understanding the business, the growth, the health. Exhibit thorough understanding of the Abacus platform, products, service delivery model, partnerships and related services. Function as customer and Abacus advocate to resolve issues related to billing, support, portal, etc. Document opportunities More ❯

you want to help shape the future of betting and gaming, then it's time to join us. Job Purpose To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will … Equipment within our Retail High Street Licensed Betting Offices. Job Duties Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with … in on our 'Refer a Friend' programme - we're always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and More ❯

want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will … Equipment within our Retail High Street Licensed Betting Offices. Job Duties Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with … in on our 'Refer a Friend' programme - we're always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and More ❯

delivering to a large and extremely diverse user base Liaison with internal OpCo and external customers from a support perspective delivering a first-class service experience Liaison with identity engineering teams to ensure a bridge between support and engineering for a variety of build and migration projects from legacy … configuration across all deployments, aligned to best practices Ensure that audit standards are adhered to in relation to attestations and management of identities and service accounts To work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or … objectives in conjunction with the IDAM Architects Management and review of all Identity documentation with consolidation into one strategic storage solution To maintain CMDB & Service Catalogue & technical items relating to IDAM configuration items Drive the IDAM Change Management process, ensuring change control processes are followed, minimising service disruption More ❯

JMW Solicitors are searching for a customer focused and experienced IT Analyst to join our IT Department's London-based Service Delivery team. As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone … email and face to face in conjunction with a service desk management system within an agreed SLA. You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required. The working hours for this role will be … shifts between 08:00 and 18:00), with additional paid overtime as part of an out of hours rota. Responsibilities Reporting to the IT Service Manager, the key deliverables of this role will include: Delivery of high-quality technical support on a range of technologies. Hands-on attitude More ❯

The Role Are you a Service Manager with a fantastic track record of 3-5+ years of experience smashing your KPIs. Your role would be to ensure that our customers receive the best service in the industry. If your current role has become routine — focused solely on … potential. Here, you’re not just another cog in the machine; you’re a valued contributor who’ll work directly with our talented Global Service Manager who’s committed to helping you sharpen your craft. This isn’t about churning out statistics; it’s about building meaningful relationships, mastering … modern outreach tactics, and becoming the kind of service manager who gets mentioned at board level. The Responsibilities Build personal relationships with customers at all levels within their organisation Ensure excellence of Service Delivery across all customers and services at all times Monitoring and reporting of performance More ❯

The Role Are you a Service Manager with a fantastic track record of 3-5+ years of experience smashing your KPIs. Your role would be to ensure that our customers receive the best service in the industry. If your current role has become routine — focused solely on … potential. Here, you’re not just another cog in the machine; you’re a valued contributor who’ll work directly with our talented Global Service Manager who’s committed to helping you sharpen your craft. This isn’t about churning out statistics; it’s about building meaningful relationships, mastering … modern outreach tactics, and becoming the kind of service manager who gets mentioned at board level. The Responsibilities Build personal relationships with customers at all levels within their organisation Ensure excellence of Service Delivery across all customers and services at all times Monitoring and reporting of performance More ❯

thriving. To help ensure this win-win outcome, a 'day-in-the-life' of this role may include, but not be limited to: Improving Delivery Processes: Working with the Delivery Consultants and Product teams to optimize processes and resolve services delivery issues. Solution Documentation and Sizing: Partnering … with both pre and post-sales delivery teams to document and size solutions for customers. Data-Driven Solutions for Opportunities: Championing new solutions based on data and delivery outcomes for untapped opportunities. Building Successful Relationships: Developing successful relationships with all levels internal and external to IBM- from engineers … where appropriate to ensure desired client outcomes. Scope, validate and win services deals, leveraging a team of enterprise architects, technical principals, proposal leaders, and delivery consultants. Prepare and present services configurations and pricing for the solution, negotiate the terms, conditions and pricing. Know and systematically manage the steps to More ❯

both strategic direction and day-to-day operational performance. You will be accountable for upholding information standards and developing a responsive, insightful business intelligence service that supports our organisational goals. The role also encompasses responsibilities for data governance and high-quality analytics that directly inform service delivery. Reporting … you will shape and implement a transformation programme to modernise and align business intelligence with operational priorities. Your focus will be on delivering a service that is proactive, embedded in operational delivery, and essential to the Trust's core business. Main duties of the job o The Director … at Director level. o The post holder will be accountable for information standards and the development of business intelligence to support strategic and operational delivery, information governance and data analysis. o The role will report to the Deputy Chief Operating Officer and will have specific responsibility for defining and More ❯

part of our journey! About Selected Interventions Selected Interventions is a software and services company. We develop and deploy the unique class leading ECHO™ Service Management Framework. Echo is used by multi £bn+ turnover multi-national companies in the UK and globally. It operates and manages sophisticated field-based … activities to meet our customers’ requirements and our own product and technical strategies. Day to day responsibilities include: - Collaborating across departments to ensure satisfactory service delivery, and smooth delivery of software updates and releases. - Delivering good quality software development to a high standard. - Adhering to best practices … communication and interpersonal skills. - Experience with Agile development methodologies such as Scrum. - Knowledge of software design patterns and principles. - Experience with continuous integration and delivery (CI/CD) pipelines. Nice but not essential: - Familiarity with .NET Maui - Test Driven Development (TDD) Experience with unit testing frameworks such as xUnit. More ❯

global law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being … these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with other internal support teams, internal senior management and … suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews Attend and actively participate in all daily stand More ❯

global law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being … these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with other internal support teams, internal senior management and … suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews Attend and actively participate in all daily stand More ❯

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any fault … is assigned correctly. Role Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst … on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests. The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and More ❯

Description The Digital Service Operations & Support Manager is responsible for the effective deployment, operation, and continuous support of digital service solutions. This role oversees a team that trains, qualifies, and assists field teams to ensure seamless service execution and high customer satisfaction. Reporting to the Head of … Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio Execution: Lead the implementation and operationalization of digital service solutions to enhance efficiency and … effectiveness. Support HBU and LSUs with digital service solution delivery (e.g., edge-device configuration, commissioning of data acquisition units, IoT provisioning and configuration, etc.) Training & Certification: Develop and implement certification pathways to equip field teams with the necessary skills for digital service operations. Process Standardization: Establish and More ❯

on-premise technologies e.g. AWS, GCP, Kubernetes, Openshift would be nice to have. Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings Ability to travel up to 20% of the time, if required What you'll do at MongoDB … Professional Services pipeline for bookings and revenue forecasts for your region Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks Work with our practice team to propagate internal skills and experience through the development of … repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.) Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery Proactively seek opportunities to support and mentor other team members and share best practices Have situational awareness and More ❯

and implementation of cutting-edge technology solutions that support business objectives. The ideal candidate combines deep technical expertise with strong leadership skills, ensuring the delivery of scalable, secure, and efficient systems while fostering collaboration across teams. Job Duties Lead the design, development, and implementation of technology solutions to support … Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives. Collaborate with stakeholders across departments to understand business … Monitor and evaluate the performance of IT systems, identifying opportunities for improvement. Manage relationships with third-party vendors and technology partners to ensure the delivery of high-quality solutions. Job Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred). 8+ More ❯

and implementation of cutting-edge technology solutions that support business objectives. The ideal candidate combines deep technical expertise with strong leadership skills, ensuring the delivery of scalable, secure, and efficient systems while fostering collaboration across teams. Job Duties Lead the design, development, and implementation of technology solutions to support … Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives. Collaborate with stakeholders across departments to understand business … Monitor and evaluate the performance of IT systems, identifying opportunities for improvement. Manage relationships with third-party vendors and technology partners to ensure the delivery of high-quality solutions. Job Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred). 8+ More ❯

Lead Architect - Insurance Solutions Delivery and Architecture Salary : £100,000 - £120,000 🌍 Location: Hybrid/Remote with Onshore-Offshore Collaboration 📅 Full-time | Insurance Tech | Cloud Infrastructure & Applications EXPERIENCE OF INSURANCE IS ESSENTIAL FOR THIS ROLE Are you passionate about leading complex cloud transformations and bridging the gap between business … join our growing global team. In this role, you’ll lead the seamless transition of application and infrastructure services from onshore to offshore, ensuring delivery excellence across cloud-based platforms. You’ll be the linchpin between strategy and execution, aligning business goals with scalable, high-performing technology solutions. What … You’ll Do: Oversee end-to-end cloud infrastructure & application delivery — from design to deployment. Design and test robust, scalable architecture in collaboration with SMEs. Lead and mentor onshore/offshore technical teams , ensuring alignment and high performance. Act as a trusted stakeholder liaison , ensuring service delivery More ❯

Lead Architect - Insurance Solutions Delivery and Architecture Salary : £100,000 - £120,000 🌍 Location: Hybrid/Remote with Onshore-Offshore Collaboration 📅 Full-time | Insurance Tech | Cloud Infrastructure & Applications EXPERIENCE OF INSURANCE IS ESSENTIAL FOR THIS ROLE Are you passionate about leading complex cloud transformations and bridging the gap between business … join our growing global team. In this role, you’ll lead the seamless transition of application and infrastructure services from onshore to offshore, ensuring delivery excellence across cloud-based platforms. You’ll be the linchpin between strategy and execution, aligning business goals with scalable, high-performing technology solutions. What … You’ll Do: Oversee end-to-end cloud infrastructure & application delivery — from design to deployment. Design and test robust, scalable architecture in collaboration with SMEs. Lead and mentor onshore/offshore technical teams , ensuring alignment and high performance. Act as a trusted stakeholder liaison , ensuring service delivery More ❯

Office Per Week) Salary: £40,000 - £44,000 Network IT are looking for an experienced ITSM Specialist to take ownership of our clients IT Service Management platform currently ServiceNow. You will help drive innovation, automation, and performance across their digital services. You'll support platform development, drive service … via dashboards, reporting, and KPIs Provide expert training, guidance, and documentation to ensure optimal platform adoption Identify and implement opportunities for automation and smarter service management Collaborate with internal teams and external suppliers to enhance service delivery Maintain the CMDB and support integrations (e.g., LDAP, SSO, third … party APIs) Experience ? Strong hands-on experience with ServiceNow ? Proven knowledge of ITIL-based service management processes (ITIL Foundation qualification required as a minimum) ? Skilled in scripting (e.g., PowerShell ) and integration technologies (REST/SOAP APIs) ? Analytical mindset and problem-solving skills ? Comfortable delivering training and technical documentation ? Strong More ❯

of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk … Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and … infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. Proactive Monitoring: Drive proactive detection More ❯