151 to 175 of 607 Service Delivery Jobs in London

work onsite Monday - Friday for the first 90 days. About the Role The Regional IT Team Lead is the backbone of day-to-day service delivery execution across their region. This role exists to protect the integrity of the support queue, shield analysts from chaos, and ensure every … levels of the organization. Experience working within ITSM frameworks and a solid understanding of SLA management. Nice to Have ITIL Foundations certification or equivalent service management training. Prior experience in a formal team lead or shift lead capacity within an IT service desk. Familiarity with enterprise tooling such ...

seeking a Service Delivery Manager to provide strategic leadership for governance, performance and continual improvement of IT services across Ark schools. You will work with Cluster IT Managers, Central IT teams and school leaders to ensure technology supports teaching, learning and operations. You will drive service maturity ...

Apache Associates is looking for an organised, proactive Service Delivery Manager to lead Level 1 and Level 2 Support teams and Project Engineers. You will own day-to-day delivery of managed services and client projects, ensuring SLA adherence and clear communication to clients. The role offers … hybrid working arrangement with a fantastic team, opportunities to improve service quality, and a path to grow with the business. A strong MSP background and ITIL knowledge are valued. #J-18808-Ljbffr ...

Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Change & Release Manager to join our team and lead the delivery of complex cloud solution projects. In this role you will stand up the Change & Release Management function to govern and manage changes during … will govern and manage all change and release activities across the AWS-hosted HMRC DCE estate during the Run & Operate phase, ensuring controlled service transitions, minimal disruption to live environments, and alignment with HMRC’s ITIL-based change governance framework. The role acts as the primary AWS interface into ...

Apex Group is seeking a Head of Cyber Advisory & Service Delivery to lead global cyber security services for financial services clients. You will shape the strategy, oversee advisory and operational delivery, and ensure security is embedded across the organisation while coordinating with group CISO and senior executives. ...

technology services company in Greater London is seeking a Senior Service Delivery Manager to enhance public services. This role involves onboarding new services, managing team capacities, and ensuring adherence to contractual obligations. Candidates should possess excellent multi-tasking abilities, confidence in client communications, and experience with service ...

connected halves of the function , the day-to-day running of IT services across the business, and the delivery of the systems and platform changes that will carry us through IPO and beyond. This is not a "keep the lights on" role split from a "build the future" role … Google-first environment); identity via Okta, Entra ID and/or JumpCloud, including Okta Workflows; endpoint security/EDR tooling; FreshService (or similar) for service management; automation and integration via n8n, Zapier, Workato, and scripting (Python, Bash); and security practice aligned to frameworks like ISO 27001. What ...

existing portfolio of clients, ensuring high levels of customer satisfaction, supporting client retention and identifying opportunities for account growth. Working closely with technical delivery teams and senior management, you will support contract renewals, client reviews, service delivery and commercial opportunities. This is an excellent opportunity for someone … MSP. Key Responsibilities Build and maintain strong relationships with existing clients, acting as a key point of contact. Monitor client satisfaction, account health and service performance. Identify potential retention risks and work with internal teams to resolve issues. Support contract renewals and maintain accurate client records. Assist with preparing ...

existing portfolio of clients, ensuring high levels of customer satisfaction, supporting client retention and identifying opportunities for account growth. Working closely with technical delivery teams and senior management, you will support contract renewals, client reviews, service delivery and commercial opportunities. This is an excellent opportunity for someone … MSP. Key Responsibilities Build and maintain strong relationships with existing clients, acting as a key point of contact. Monitor client satisfaction, account health and service performance. Identify potential retention risks and work with internal teams to resolve issues. Support contract renewals and maintain accurate client records. Assist with preparing ...

Shape smarter, more resilient technology services at the heart of English football! The Football Association is looking for a Service Product Lead to join our Technology team and play a pivotal role in shaping product service management across all our Product Teams. This is an exciting opportunity … someone who is passionate about investigating root causes and preventing disruptions to our service across our product lines within a complex and evolving environment encompassing our cloud and SaaS estates. Our current Product Service Management capability is still developing, so we are looking for an experienced professional ...

business reviews Build and maintain executive relationships with customer C-level and senior IT leadership Qualifications 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles Demonstrated expertise in IT operating models, process redesign, and organisational change management Track record … initiatives and securing buy-in from IT executives and business stakeholders Ability to translate between technical IT language and business outcomes Experience with IT service delivery transformation or enterprise software platforms Strong problem-solving and systems-thinking skills; ability to map complex dependencies and workflows Excellent communication, presentation ...

sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers … exceptional, strategically minded Principal AI Quality Engineer to drive our AI-driven global QA strategy from the front. Reporting to the Global Head of Service Delivery within Technology, you will be the most senior quality voice in the organisation, shaping how quality is engineered across Fourth’s systems ...

work across Manchester, Stansted and East Midlands, you sit at the heart of the partnership between SITA and Manchester Airports Group (MAG), maintaining service delivery quality in a live, 24/7 operational environment. This is a dual role where you lead, develop and coordinate the local engineering … accountability and the single point of contact (SPOC) for significant incidents across the MAG estate, coordinating operational response, stakeholder communications, escalation activities and service restoration efforts from identification through to resolution and post-incident review. You operate as part of a dual-layer virtual incident management function, working closely ...

platform, applications, ingest pipelines and live services estate. The successful candidate will be accountable for engineering governance, technical assurance, platform reliability, operational resilience and delivery across multiple teams and suppliers. The candidate must demonstrate significant experience in the following: Platform Engineering & Infrastructure AWS cloud platform Terraform Docker NGINX PostgreSQL … Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational environments Supporting secure and business ...

Tripadvisor is seeking a Director, Service Delivery & Excellence, B2B Support in London and Lisbon. Lead the end-to-end B2B support org across Viator Supply and Bókun, modernizing operations with AI, while managing vendor relationships and a global budget. You will drive frontline delivery, system ownership ...

Investment Banking in London seeks an IT Service Delivery Operational Governance Manager (VP) to drive governance across ITIL practices and regulatory obligations. You will oversee operational resilience, governance reporting and assurance outputs for senior stakeholders while supporting the governance lead. Hybrid working is offered (London city/remote … . The role focuses on effective service management governance across complex financial services technology environments with a strong emphasis #J-18808-Ljbffr ...

User Support department is built around strong process and procedures, drawing on a strong operational background to ensure a consistently excellent service is delivered each and every time. Forming part of the wider IT department we provide IT support to our internal customer base. It is essential that … face, assisting the existing team in ensuring work coming into the team is actioned as quickly and efficiently as possible, maintaining our high service standards at all times. Work arrives into the team in a variety of ways and is then triaged and allocated to team members to work ...

Title: Service Delivery Engineer (Network Engineering) Salary Range: Competitive based on experience Location: London, UK Overview: Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard … story. means helping shape our vision, structures, and systems; playing a key‐role as we launch into our ambitious future. We're looking for Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship ...

Global Manager, Network Operations & Delivery Date: Oct 15, 2026 Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion. … Type: Permanent Work schedule: 4 days in the office/1 day flexible How You’ll Make an Impact As Global Manager,Network Operations & Delivery, you will lead the governance and execution of global network operations and network delivery services. You will guide internal employees and contractors, oversee ...

Tripadvisor is seeking a Director of Service Delivery & Excellence, B2B, to lead end-to-end support across Viator Supply and Bókun. You will modernize operations with AI, ensure compliance, and drive supplier satisfaction throughout the partner lifecycle. Responsibilities include strategy development, vendor governance, and budget management while collaborating … with cross-functional teams worldwide. This senior role requires global leadership and a focus on scalable, high-quality service #J-18808-Ljbffr ...

Quvia, a UK-based technology company, seeks a Service Delivery Engineer (Network Engineering) to deploy our AI-driven QoE platform globally. The role focuses on configuring and integrating our software with maritime and enterprise networks, including PoCs and drydocks, while coordinating with vendors and internal teams. You will … travel internationally for installations, maintain extensive documentation, and support on-call escalations to ensure service levels. #J-18808-Ljbffr ...

CBRE Group, Inc. is seeking an ICT Service Delivery Shift Technician in London to join a 24/7 data centre operations team. The role requires covering a day/night continental shift pattern and ensuring timely delivery of customer requests within the Data Centre Solutions ...

world enjoy content.Now available in more than 240 countries and territories, Prime Video offers customers the broadest selection of any on-demand video service, including our critically-acclaimed Amazon Originals Series such as the multi-award-winning The Marvelous Mrs. Maisel, Tom Clancy's Jack Ryan, The Boys … movies and television development and production arm of Amazon. It is our role to produce original content and license studio programs worldwide in exclusive service of Amazon's Prime Video customers. We need your passion, innovative ideas, and creativity to help take us to new heights.Amazon MGM Studios Technology ...

Rapport and create strong relationships with guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. Type of contract: Full-time, Permanent Hours: 40 per week (Monday-Friday, on a shift rota basis between … contributions. Give Back to Community: Take one paid day off annually to support a cause you're passionate about! Main responsibilities Deliver exceptional customer service and technical support to employees, clients and visitors, ensuring a positive user experience at all times. Act as a key point of contact ...

Technical ServiceNow Service Manager (SC Cleared) Developer and Service Manager Overview We are seeking an experienced Technical ServiceNow Service Manager with active SC Clearance to own and manage a critical ServiceNow platform within a secure enterprise environment. The role combines technical platform ownership, service management, incident … leadership and stakeholder engagement, ensuring the ServiceNow service remains secure, stable and continuously improved. Participation in an on-call rota for major incidents is required. Key Responsibilities Own the ServiceNow platform and associated services. Manage service performance, availability, SLAs and continual improvement initiatives. Provide ServiceNow Development expertise when ...