326 to 350 of 788 Service Delivery Jobs in London

extend our ability to support and improve our use of IRM.KEY RESPONSIBILITIESWorking as a Senior ServiceNow Engineer in the ServiceNow Team within the Service Management Department be a Subject Matter Expert (SME) for the ServiceNow product set, having responsibility for its development and for the operational delivery of the service. Responsible for ensuring that all aspects of the service delivery to the organisation meet the necessary levels of governance and quality by adhering to the underpinning policy and procedures for the product.Responsible for the day to day technical management of the ServiceNow Product suite ...

operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. … endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills IT Operations & Service ...

leadership across application services, end-user support and London-based corporate IT network and systems resources. The role combines technology leadership with oversight of service delivery, projects and infrastructure. Responsibilities will include: Leading the team responsible for Entrata application services, covering availability, performance, upgrades, incidents and vendor relationships. … while acting as a senior escalation point for technology issues. The Senior IT Manager/IT Director will bring together several areas of technology delivery, providing clear direction to teams while maintaining effective relationships with senior stakeholders. The skills needed and requirements We are looking for a senior technology ...

Permanent/FTC Date published 04-Aug-2026 Req # 23658 Job description Connect to your opportunity Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of TMT organisations to undertake fundamental transformation to drive business … Cultivating and expanding senior client relationships, acting as a trusted advisor to C-suite executives on critical strategic and transformation agendas across operating model, service delivery, cost transformation and technology-enabled change within TMT. · Overseeing end-to-end delivery of large-scale, complex transformation programmes, ensuring strategic ...

them through the design of multi-function shared services models, helping them effectively utilise enabling technology platforms, and supporting the transition from fragmented, legacy delivery to consolidated, AI-augmented operations. You will provide client-side advisory across the full lifecycle of transformation: from vision and business case through … support on related or other projects.Key responsibilities:We are looking for experienced transformation consultants who understand the full lifecycle of shared services delivery — from operating model design and sourcing strategy through to technology enablement and change management. We are looking for adaptable people who bring deep industry credibility alongside ...

accountable for ensuring system is secure, resilient, and aligned with evolving business needs.Day-to-day, you’ll lead on system design, integration, and service improvement initiatives, working closely with stakeholders across geographies to deliver high-quality outcomes. By combining deep technical expertise with strategic insight and mentoring capabilities … including role-based access controls, change management, audit readiness, data protection, and adherence to organisational policies and best practicesLead system support, incident resolution, and service delivery, acting as an escalation point for complex issues, coordinating with stakeholders, and ensuring system availability, performance, and service excellenceOversee integrations, data ...

Description & Requirements The TI Vendor Services team manages strategic vendor relationships that support critical Engineering business operations. They ensure vendors consistently meet contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs). The team leverages data analytics to monitor vendor performance, identify trends, and assess operational risks. … support informed decision-making and drive continuous improvement across TIWe’ll trust you to:Lead regular performance reviews, governance forums, and escalations to resolve service issues while maintaining effective stakeholder and supplier relationships.Develop and improve vendor management processes, scorecards, and reporting frameworks to improve transparency, accountability, and operational resilience. ...

works closely with portfolio managers, traders, risk teams, operations teams, and technology partners to gather requirements, investigate issues, improve processes, and deliver high-quality service and platform support.Key ResponsibilitiesSupport day-to-day client servicing and operational activities related to the Aladdin platform.Analyze business requirements and translate them into functional … acceptance testing (UAT) for system enhancements, upgrades, and change requests.Provide training and guidance to users on Aladdin workflows, tools, and best practices.Prepare management reports, service updates, KPI tracking, and client-facing materials where needed.Liaise with technology, data, and vendor teams to support interfaces, feeds, and system integrations.Ensure activities ...

identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. The SOC Team Lead drives performance and operational excellence acrossShared Service’s Cyber Services function. Acting as both a technical escalation point and line manager, they support the team in threat analysis, incident response, and security … assurance activities. They foster a proactive culture of cyber hygiene and continuous improvement while collaborating across departments to strengthenShared Service's security posture. The Team Leader also deputises for theService DeskManager during high workload or absence periods. Operational Oversight & Incident Coordination Lead cyber service operations with focus ...

Agentic AI workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent-led operations.Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB-wide goals and organizational objectives.Participates in the planning, execution, and risk … managing risks.Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives.Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user-centricity.Helps define the user experience ...

workbench, leveraging market leading agent orchestration, evaluation and connectivity protocols to keep C360 on the cutting edge of agent-led operations. Manages the delivery, optimization, and integration of agentic AI operations for Client360, ensuring alignment with CIB-wide goals and organizational objectives. Participates in the planning, execution, and risk … managing risks. Coaches and mentors junior team members on best practices in AI operations management, business analysis, stakeholder engagement, and change management, enabling effective delivery of objectives. Collaborates with engineering, operations, and business teams to maintain and enhance agentic AI platforms, ensuring scalability, reliability, and user-centricity. Helps define ...

Vendor Services team manages strategic vendor relationships that support critical Engineering business operations. They ensure vendors consistently meet contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs). The team leverages data analytics to monitor vendor performance, identify trends, and assess operational risks. These insights support informed … decision-making and drive continuous improvement across TI We’ll trust you to: Lead regular performance reviews, governance forums, and escalations to resolve service issues while maintaining effective stakeholder and supplier relationships. Develop and improve vendor management processes, scorecards, and reporting frameworks to improve transparency, accountability, and operational resilience. ...

take ownership of an established MSSP SOC and help shape what it becomes next. We're looking for an experienced SOC Manager/SOC Service Manager who understands that running a good SOC is about much more than monitoring alerts. You'll need genuine experience working in a customer … facing MSSP environment , managing expectations, SLAs, service delivery and the architecture of security solutions and services. This isn't a hands-on SOC role, although there's absolutely nothing wrong with someone who likes to keep their technical knowledge current. Your primary responsibility will be to own, improve ...

drive competitive advantage and cost leadership• Design and synthesize end-to-end processes across planning, sales, procurement, manufacturing, warehousing, logistics, plant maintenance, and customer service• Define transformation roadmaps using SAP best practices, SAP S/4HANA, SaaS LoB solutions, and partner platforms (e.g., Salesforce, Microsoft)• Identify digitization and automation … will:• Mentor, guide, and develop team members across geographies• Act as a hands-on, approachable, and reliable leader• Ensure solution quality, transparent feedback, and delivery excellence• Represent Infosys as a trusted advisor to senior client stakeholders• Bring best-in-class industry practices, data metrics, and multiple solution options ...

leading technology firm in the UK is seeking a Principal Service Delivery Manager to design and deliver managed service solutions for customers in the Public Sector. This role involves working with various teams and stakeholders to drive continuous improvement in service delivery. Ideal candidates will have … experience in leadership roles, an understanding of service management, and a track record of working with Public Sector clients. Strong organizational skills and the ability to generate and implement strategies are essential. This position includes numerous benefits aimed at employee wellbeing. #J-18808-Ljbffr ...

LondonA fast-growing, pan-European organisation in an asset-intensive/rail environment is hiring a Senior IT Director to lead technology strategy and delivery through a period of transformation and integration. Reporting to the CEO, you'll build a lean, high-impact IT function and ensure technology directly … integrations, and reporting/Power BI insightsSecure, reliable IT operations (identity, endpoints, cloud infrastructure, backups, SOC-aligned security)Pan-European MSP and vendor management, service performance and commercial outcomesA small, capable team across service delivery, architecture, and data/MIWhat we're looking forSenior IT leadership experience ...

mentor, and develop a team of system engineers, fostering a culture of collaboration, accountability, and continuous improvement Allocate resources, set priorities, and ensure timely delivery of infrastructure tasks and projects Act as the escalation point for complex technical issues and guide resolution efforts Oversee the provisioning, configuration, and maintenance … documentation, monitor system health, and ensure proactive issue detection and resolution Work closely with global IT teams, business units, and vendors to ensure seamless service delivery Communicate effectively with stakeholders, providing updates on system performance, risks, and improvement initiatives Participate in audits, disaster recovery planning, and business continuity ...

your career within our great global team. Your day at NTT DATA We are currently recruiting Security Architects to join our growing client advisory & delivery business. NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many … architecture of established patterns, principles and guidelines Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Contribute to the development of collateral to support Security Consulting ...

they continue to expand their UK public sector practice. The business has built a strong reputation for helping public sector organisations navigate change, improve service delivery and deliver meaningful outcomes for communities. Due to continued growth, they are looking to hire a Senior Consultant to join their Local … Government team, supporting a range of transformation and improvement programmes across the sector. This position offers the opportunity to work with councils and public service organisations on complex strategic and operational challenges. Projects typically range from service redesign and organisational transformation through to digital enablement, operating model development ...

About the role Our client is recruiting an FM Ops & Systems Lead to provide strategic leadership, governance and continuous improvement across the connected service areas: FM Helpdesk Management, CAFM Systems Governance and Optimisation, overseeing relevant building management processes. You will lead the FM Helpdesk/CAFM functions, ensuring consistent … Lead and develop the FM Helpdesk Manager and CAFM Systems, setting priorities, standards and development plans, while acting as the senior escalation point for service-delivery and operation functions. - Overseeing strategy, governance, administration, utilisation and future development, together with data integrity, information security, system performance and regulatory compliance. ...

administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.We are involved in Service Strategy and Improvemen, which is structured into nine departments: Director’s Office; Architecture; IT Change and Project Delivery Services; IT for Professional Services … Bartlett; IT for SLMS, IOE and Humanities; IT Service Delivery; Learning Technology and Media Services; Research IT Services; and Service Strategy and Improvement.About the roleThis is a fantastic opportunity to join UCL’s Information Services Division (ISD) as a Senior Microsoft 365 Analyst supporting UCL’s staff ...

partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses. Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind ...

Professional Services (ProServe) seeks a seasoned Area Delivery Leader with executive accountability for all delivery operations across the UKGI Public Sector portfolio. Reporting to the WWPS Delivery Leader, this strategic executive is responsible for maximizing revenue, optimizing utilization, and ensuring the highest customer outcomes across the region.You … will lead Delivery Practice Managers and their teams, operating at the C-suite level to drive cross-functional alignment, champion business development through thought leadership, and provide strategic portfolio governance. This role demands a forward-looking mindset—anticipating shifts in the UK public sector, balancing short-term revenue with ...

providing effective technology financial and resource management processes. The cost effective operation is a key attribute of the GES execution. GES is responsible for delivery of all technology initiatives and services across TMX. Role Summary: The Systems Engineer is responsible for management and support of various infrastructure technologies … support internal IT infrastructure. The Systems Engineering team is situated within the IT & InfoSec function, working directly alongside the Infrastructure Engineering, Networking Engineering, and Service Delivery teams.You will be providing expert infrastructure oversight, ensuring successful delivery and performance of IT services for our clients and the fulfillment ...

analysis Strong customer engagement skills with the ability to build relationships and provide clear, consultative recommendations Excellent collaboration skills across cross-functional teams including Delivery, Product Management and Technology Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. … preferred Responsibilities Lead and deliver end-to-end implementation projects for commercial lending software solutions, ensuring successful client outcomes and high-quality service delivery Lead implementation projects including software installation, configuration, data mapping, testing and client training Conduct gap analysis and gather business requirements through consultative client workshops ...