226 to 250 of 566 Service Management Jobs in London

Bionic is the UK's leading business-switching service, helping more than 230,000 SMEs save time, hassle and money when arranging their utilities, connectivity, insurance and funding. As we continue to grow, technology plays an increasingly important role in the experience we deliver to our customers and colleagues. … Bionic running and enable our colleagues to do their best work. This is a broad, business-critical leadership role with responsibility for workplace technology, service management, cloud operations, infrastructure, networks, and operational resilience. You'll shape and deliver our Technology Operations strategy, ensuring our services are reliable, secure ...

Computing services enable colleagues across EMEA to work securely and effectively. As an EUC Engineer, you will contribute to the design, build and lifecycle management of workplace platforms, helping the organisation move towards secure, persona-led physical, virtual and cloud endpoint services. You will work closely with colleagues across … Client Computing, Infrastructure, Digital Employee Experience, regional IT, Architecture, Cyber Security, Service Management and Change, together with strategic technology partners. What you’ll do Engineer, enhance and maintain enterprise Windows endpoint, Citrix and application-delivery services. Contribute to solution design and deliver build, configuration, testing, release and operational ...

This is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus as well as excellent technical network and security knowledge. Duties & Responsibilities Support multiple clients across multiple technologies Mentoring of junior team members. Consult with customers … across a cross-team environment. Documentation and development of designs processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements design solutions build proof of concepts and implement solutions Excellent presentation and reporting skills arising from customer ...

responsibilities:Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System.Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and guidelinesAssisting … with the identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plansWork with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIsWork closely with ...

security and regulatory frameworks, the role ensures that data centre services and infrastructure changes are delivered safely, accurately and consistently. Success is demonstrated through service stability, effective risk management, accurate infrastructure records and the continuous improvement of operational standards. Background and Organizational Context The Data Centre Management team forms part of the Business Infrastructure and IT Service Delivery function and supports the physical data centre infrastructure underpinning SMBC’s critical technology services. The Data Centre Engineer works across operational and project activities in collaboration with Network, Server, Storage, Security, Facilities and Project Management teams. ...

Directory Services Location: London (Hybrid) Company overview Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment … transformation journey. Role Overview We are seeking an experienced Identity Delivery Manager to lead and coordinate the delivery of enterprise-scale identity and access management initiatives within the Authentication and Directory Services Engineering function. This role focuses on managing the end-to-end delivery of identity solutions spanning Microsoft ...

Power BI and Copilot Studio. What you will bring to the team: Experience identifying business challenges and translating them into effective solutions. Strong stakeholder management and communication skills, with the ability to build trusted relationships. A consultative approach to problem-solving, with experience identifying opportunities, evaluating solution options … Experience working within enterprise systems, with exposure to platforms such as Microsoft Dynamics 365, Salesforce, Oracle, SAP or similar business applications. Knowledge of IT Service Management (ITSM) principles and experience working with platforms such as ServiceNow, Freshservice or equivalent service management tools. Familiarity with Microsoft technologies ...

standards, governance framework, and technology roadmap for the Automation Centre of Excellence (CoE). Identify, assess, and prioritise automation opportunities that improve operational efficiency, service quality, and user experience. Establish and maintain automation policies, standards, reusable patterns, and governance processes to drive consistency, scalability, and compliance across IT. Architect … enterprise automation solutions across infrastructure, cloud, network, cybersecurity, identity, end-user computing, IT service management, and operations. Develop reference architectures, design standards, integration patterns, and implementation guidance that enable IT teams to deliver secure and scalable automation solutions. Evaluate and recommend automation technologies and platforms that align with ...

Reply seeks a Service Management Consultant with 3-5 years of experience to redefine how technology services are delivered. You will work across strategy, advisory, solution design, and delivery, shaping IT operations and value-driven service models in collaboration with senior stakeholders. You will explore AI, AIOps … intelligent automation to drive reliability, efficiency, and user experiences, contributing to new propositions and best practices in next-generation service management. #J-18808-Ljbffr ...

Overview Our client is looking for an experienced IT Support Analyst based in Westminster, London. Reporting to the Service Desk Manager, the person appointed will assume overall responsibility for first and some second-line technical support for all departmental IT applications and services across a College, including end-user … computing; this includes multi-function devices and specialized AV and IT equipment. Responsibilities Asset and Configuration Management Customer Service Management Problem Support Project and Event Support Service Focus Service Reporting Ownership initiative Technical understanding of end user technologies and devices Qualifications Minimum of one year ...

user technology function.DES is responsible for delivering secure, resilient and scalable technology capabilities across the enterprise, including Infrastructure, Cloud, Network, Security Operations, Service Management and Digital Workplace services. Within DES, the Client Services function is responsible for delivering modern workplace technologies that enable secure communication, collaboration and productivity … collaboration services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Teams Phone and associated collaboration technologies. You will drive platform modernisation, cloud transformation and service optimisation while ensuring high levels of availability, security and user experience.Working closely with senior stakeholders across Technology, Cyber Security, Enterprise Architecture, Risk, Compliance ...

launch requirements of our Digital Customers. These include Digital ASM, Digital Run and Digital Operations – spanning L1 to L3 application support, incident and problem management, minor enhancements, release support, production reliability and continuous improvement across customer journeys, commerce, CRM, ERP, SaaS and COTS products, data platforms, APIs and integrations. … will also shape integrated deals that bring applications together with cloud, infrastructure, network, workplace, service management, observability and security operations under one operating model when client outcomes depend on the full technology stack. You will turn application reliability, feature velocity, customer experience, operational cost and platform complexity into ...

Education Qualification : Engineer - B.E/B.Tech/MCA Skills : Primary -> Functional | Business Management/CXO | IT Strategy and Planning | 5 - Expert Primary -> Functional | Business Management/CXO | Business Planning and Strategy | 5 - Expert Secondary -> Functional | IT Operations Management | Business Relationship Management | 5 - Expert Secondary -> Functional | Financial … Expert Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert Tertiary -> Behavioral | Microland Skills | Microland First | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Achievement of the Unit/account margin goals for the year - Achievement of the margin goals through ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

bench. Reporting to the Senior Vice President, Technology Infrastructure & Operations, you will lead globally distributed engineering and operational teams spanning Enterprise Engineering, Network Engineering, Service Assurance and Service Delivery. You will shape the future of Elsevier's digital workplace by balancing operational excellence with innovation, driving automation … continuous improvement. You will also shape how the function itself operates in an AI-enabled environment, embedding AI-driven ways of working across engineering, service delivery and support teams. Responsibilities Develop and deliver the End User Services strategy and multi-year roadmap aligned to Elsevier and Technology Infrastructure & Operations ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … Kingdom, Creating plan for sales and marketing activities, Managing the company and new sales representatives, Finding new partners and clients Constant communication with the management of ATIA Ltd company. Advantages of work Permanent salary + bonuses for all new projects (up to 20,000£ per project), Frequent trips, Rapid ...

enabled and automation‐first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably. A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data. Key Responsibilities Define, articulate, and evolve operational … portfolio. Establish and reinforce resilience, recoverability, and sustainability as non‐negotiable standards and influence peers to adopt similar practices. Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.). Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity ...

technology. While responsible for infrastructure strategy, engineering teams and global operations, this is a hands‐on technical leadership role rather than a purely strategic management position. You will be expected to understand the technical detail, troubleshoot complex infrastructure challenges and actively contribute to the design, implementation and improvement … Lead and deliver the global infrastructure strategy while remaining technically involved in day‐to‐day operations and engineering decisions. Oversee and contribute to the management, configuration, optimisation and troubleshooting of cloud, network, server, storage, identity and end‐user environments. Drive infrastructure modernisation, cloud adoption, platform consolidation and post‐acquisition ...

with Finance business stakeholders, for the global technology strategy and future state architecture that supports the following business capabilities: Financial Reporting & Accounting FP&A, Management Reporting & Sustainable Performance Tax and Insurance Treasury Internal Audit & Risk Management Data Governance Indirect Procurement Responsible Supplier Programme ERP Programme undefined Engage with … collaborate closely with the Finance innovation team to identify scalable use cases with high impacts and collaborate Operational Excellence and Continuous Improvement Ensure robust management of our production IT services in line with IT Service Management best practices, serving global, regional and local Finance teams as well ...

Azure Data Factory, Azure Databricks, Azure Data Lake, Azure SQL and Azure Synapse. You'll combine deep Azure Data Platform knowledge with leadership, stakeholder management and project delivery experience, helping shape the organisation's data strategy and ensuring its data platforms provide secure, reliable and scalable foundations for Business … Lake, Azure SQL and Synapse while ensuring solutions are scalable, secure, supportable and cost-effective. You'll also oversee platform performance, monitoring and incident management, lead migrations and platform upgrades, and promote best practice across Data Architecture, Azure DevOps, CI/CD, Data Governance, Data Quality and Cloud Security. ...

Service Desk Manager - UK & IrelandHello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.A … LifeLead the IT Service Desk across the UK and Ireland, delivering responsive support for 3,500 colleagues across 6 corporate, logistics, and retail sites. Reporting to the CIO UK & Ireland, you bridge daily incident resolution with workspace transitions.• Lead a distributed team of Service Desk Analysts across Level ...

Searchability is seeking an Interim Head of Service Management and Operations to lead a multifaceted technology operations function in London. The role focuses on reliability, performance, and continuous improvement of critical technology services across infrastructure, cloud, networks, data platforms and applications. You will work with senior tech leadership … external partners to strengthen governance, resilience and service delivery, with hands-on leadership to accelerate improvements and #J-18808-Ljbffr ...

Title IT Asset Management Coordinator Job Description Summary Job Description The IT Asset Management Coordinator will be required to assist in the end-to-end oversight and deployment of IT hardware and software assets across their entire lifecycle. This role ensures the company maintains accurate asset records, aligns … software assets, including procurement, deployment, tracking, maintenance, refresh, and retirement. Maintain accurate asset records across systems such as Workday, Intune, SCCM, and other asset management platforms, ensuring inventory data remains up to date and audit-ready. Coordinate equipment provisioning for new hires, internal movers, and leavers, ensuring employees have ...

technology services can withstand, respond to and recover from disruptive events. The role provides resilience expertise, assurance and governance across critical services, working with service owners, platform teams, SIAM, cyber security, business continuity and third-party partners. IT Resilience Policy: setting the overarching governance, principles, roles, assurance expectations … ongoing assurance for critical data and technology services. The role ensures the IT Resilience policy framework is practical, embedded and aligned to business priorities. Service owners remain accountable for maintaining service-specific recovery capability, while the IT Resilience Manager sets expectations, reviews evidence, tracks gaps and reports ...

business stakeholders, for the global technology strategy and future state architecture that supports the following business capabilities: + Financial Reporting & Accounting + FP&A, Management Reporting & Sustainable Performance + Tax and Insurance + Treasury + Internal Audit & Risk Management + Data Governance + Indirect Procurement + Responsible Supplier … collaborate closely with the Finance innovation team to identify scalable use cases with high impacts and collaborate **Operational Excellence and Continuous Improvement*** Ensure robust management of our production IT services in line with IT Service Management best practices, serving global, regional and local Finance teams as well ...