26 to 50 of 130 Service Management Jobs in London

information. Excellent opportunity to join a growing MSP and lead hardware operations across the business. Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers. Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams. To apply, please email Who is the client … client is a well-established Managed Service Provider delivering technology solutions to a diverse customer base. As part of their continued growth, they are looking to appoint an experienced Hardware Operations Manager to take ownership of hardware services, workshop operations and deployment activities across the business. This ...

Position: Service Delivery Engineer (Network) Located: 10 Dominion Street, London, EC2M 2EF Reporting to: Solution Engineering Team Lead About Us We are a fast-growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud, and cybersecurity solutions. We partner with UK SMEs, commercial real estate landlords, and high-growth … Growing, Go Further. These define how we deliver for our customers and how we develop our people. The Role We are seeking a skilled Service Delivery Engineer to join our Service Operations team, responsible for delivering and implementing customer solutions across network, connectivity, and security environments. This role ...

come on board to support one of their customers with an ongoing project. The selected candidate will have strong hands-on expertise with Jira Service Management to design and optimise ITSM and CMDB solutions. You will need to work with the customer to implement ITIL-aligned service management solutions on Atlassian Cloud. Responsibilities include: Implementing ITSM processes on Jira Service Management Design, integration and configuration of ITSM solutions Conducting stakeholder workshops Ideally you will have: 5+ years experience with ITSM tools Excellent communication skills (Both written and verbal) ITIL and Atlassian certifications ...

month Contract Opportunity – Vendor management in Procurement - Finance Systems (Remote/occasional days in London) - OUTSIDE IR35 🚨 I’m currently working on an exciting contract opportunity for an experienced Vendor & Contract Management professional to join a high-performing team within a complex finance/IT environment. 📍 Location: London … month Contract role 🔍 What we’re looking for: This role is ideal for someone who thrives at the intersection of commercial operations, service delivery, and vendor governance. Strong experience with drafting SLAs, leading negotiations and commercial vendor management. Key experience required: • Strong background in contract management and vendor ...

growth. The Opportunity We're seeking a driven, entrepreneurial Account Executive to join a newly formed team bringing Asana's platform to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, working as part … helping to bring customer feedback to the product team and design the product and pricing strategy. You'll be starting conversations with IT leaders, service delivery teams, and cross-functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver exceptional employee experiences. This ...

Rate We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. Key Responsibilities: Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation Lead platform integrations … with cloud, infrastructure, monitoring and enterprise applications Drive automation, workflow optimisation and AI-enabled service management initiatives Define architecture standards, governance and best practices Support ITIL-aligned Incident, Problem, Change, Asset and Configuration Management processes Lead upgrades, migrations and transformation projects across complex enterprise environments Produce solution ...

technical support for end users across a busy workplace environment. Acting as a visible and approachable point of contact through a dedicated Tech Bar service, you will troubleshoot and resolve desktop, hardware, software, and workplace technology issues while delivering an outstanding user experience. You will take ownership of incidents … service requests from initial engagement through to resolution, ensuring service levels are consistently achieved. Working closely with Service Desk teams and specialist resolver groups, you will support the deployment, maintenance, and optimisation of end-user devices and collaboration technologies. You will contribute to operational excellence by ensuring ...

Service Design & Introduction Lead - Financial services - Up to £892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge & Skills Proven experience in Service Design and Transition within a regulated financial services … environment. An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context. Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with ...

Service Design & Introduction Lead (VP) City of London Hybrid (3/2 split) Contract £515 - £892 per day (via Umbrella) cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an IT Service Design & Introduction Lead (VP) to work … with them on a contract. The responsibilities of the candidate will include: Lead service design and transition activities for ECB programme deliverables, ensuring regulatory compliance and operational readiness. Develop Service Design Packages (SDPs) and ensure all support, monitoring, and governance requirements are in place before go-live. ...

Service Consultant – Service Design & Transition Our client is urgently looking for a Service Consultant, with specialist skills around Service Design and Transition to join their team on contract basis, initially for 6 months with a view to extend. Please note, the role is OUTSIDE IR35. … working closely with a variety of stakeholders including Architects, Project Managers and more generic business stakeholders. You will design and enable an embedded service management capability to support delivery of a managed service. Service Consultant – Key Skills: Service Design and Transition Managed Services Development – Third Parties ...

Head of IT Service & Operations An exciting opportunity has arisen for an experienced Head of IT Service & Operations to join a highly regulated organisation in a key technology leadership role. You'll be responsible for the performance, governance and resilience of IT services across the UK business. Working … within a global technology model, you'll lead Service & Operations, ensuring technology services are secure, efficient and aligned with business objectives. This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role IT Service ...

ensure they remain secure, reliable and robust even if global navigation satellite systems fail. Key responsibilities: Design and own the end-to-end environment management model - Design, implement, and own the full lifecycle of IT delivery environments (including development, test, staging, production, and any other lower level test … control - Define, implement, and enforce environment standards, access policies, and usage conventions, owning environment documentation, capacity planning, and availability forecasting, and ensuring controlled, auditable management of all environment types. Lead environment stability, incident resolution, and change - Act as the primary escalation point for environment-related incidents and risks, assuming ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

through walk-ups, email tickets, Teams messages, and calls Maintaining hardware and software asset inventory, ensuring everything is up to date Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters/leavers process (New hire induction) end user hardware support, AV support Systems/Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive ...

Title: IT Service Desk Technician Job Ref: ISDT-494 Closing Date: 10/07/2026 Summary The IT Service Desk Technician is responsible for providing first‐line and second‐line support to end users across corporate and technology environments, ensuring reliable, secure and efficient … operation of IT services. This role is the primary point of contact for users, delivering a high‐quality support experience while maintaining service availability and protecting the integrity of IT systems. Working as part of the Service Desk function, the role supports the wider IT Engineering and Infrastructure ...

closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with strong focus on service reliability, security, cost efficiency, and user experience. The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace … identity platforms. Through strong leadership and execution, it reduces risk, complexity, and operational overhead, while improving service performance, stability, and cost control. What you will do Leads engineering and operational delivery across M365, Azure, GCP, Windows, and VDI platforms, ensuring services, tooling, and integrations are secure , resilient , scalable ...

world-leading Time & Frequency department is seeking a Service Operations Lead . This is an exceptional opportunity to join the global authority in precision timing at a defining moment for UK digital infrastructure. Backed by a government investment of £180 million in the National Timing Centre (NTC) programme … recruit and inspire a team of specialists to deliver against KPIs and SLAs. This is a unique opportunity to shape a critical national service and drive innovation in timing technology. Drive strategy and collaboration with NTC leadership, scientists, and engineers. Recruit and develop a high-performing team across science ...

innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise … market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead ...

innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise … market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead ...

Newly achieved (June 2026) - Maintain annual renewal PCI DSS - Compliant - Maintain ISO 22301 - Business Continuity - Documentation complete, testing underway - Lead to certification ITIL v5 - Service Management - Programme in planning - Coordinate training cohort ISO 9001 - Quality Management - Under evaluation - Assess and potentially lead ISO 20000 - IT Service Management - Under evaluation - Assess and roadmap Key Responsibilities Certification and Accreditation Management Own the full compliance calendar across all current and target certifications, ensuring surveillance audits, renewals, and evidence collection are managed proactively Lead OTRL to ISO 22301 certification, building on existing documentation and testing programme Manage ...

Technical Lead (Contract) Contract: Initial 6-Month Contract (Rolling) Rate: £500–£650 per day Location: London (Hybrid Working) Reporting to: Head of Service Delivery Technical Lead – Enterprise Technology & Service Operations We are currently seeking an experienced Technical Lead to join a high-profile organisation on an initial … complex enterprise technology estate, ensuring operational excellence, resilience, security, and continuous improvement across business-critical systems. Working closely with the Enterprise Architect, Head of Service Delivery, managed service providers, and senior business stakeholders, you will play a key role in bridging the gap between technology design and operational ...

Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. As one of the top financial groups globally with a vision to be the world’s most trusted, we want to attract … across Technology and the Business in the delivery of cyber security and responsible for the Security Operations Centre, IT Security Architecture & Support, Identity & Access Management and Threat & Vulnerability Management with an EMEA-wide oversight across Bank and Securities. NUMBER OF DIRECT REPORTS 4 to 8 direct reports MAIN ...

Senior Project Manager – IT Outsourcing (Service Desk & IAM) Contract: 6 Months Initial Term Day Rate: £500–£650 per day (Inside/Outside to be confirmed Location: Hybrid – London (approximately 2 days per week onsite) Overview We are seeking an experienced Senior Project Manager to lead the implementation … major IT outsourcing programme involving the transition of Service Desk and Identity & Access Management (IAM) services from a UK-based operation to an established India-based managed service provider. The successful candidate will take ownership of the implementation, supplier onboarding, transition planning, stakeholder management, and organisational ...

Senior Project Manager – IT Outsourcing (Service Desk & IAM) Contract : 6 Months Initial Term Day Rate : £500–£650 per day (Inside/Outside to be confirmed) Location : Hybrid – London (approximately 2 days per week onsite) Overview We are seeking an experienced Senior Project Manager to lead the implementation … major IT outsourcing programme involving the transition of Service Desk and Identity & Access Management (IAM) services from a UK-based operation to an established India-based managed service provider. The successful candidate will take ownership of the implementation, supplier onboarding, transition planning, stakeholder management, and organisational ...