26 to 50 of 113 Service Management Jobs in London

technical expertise, analytical skills and a commitment to delivering high-quality, customer-focused services. You will work with internal teams, third-party suppliers and service providers to ensure systems remain reliable, safe and effective. You will support testing, development and maintenance of EPR and other clinical systems, resolve complex … clinical systems. Stage 1 Assessment (in person): 02.06.2026 Stage 2 Interviews (in person): 11.06.2026 Main duties of the job Managing Applications Life Cycle IT Service Management Project delivery Applications Testing 3rd party management About us Croydon Health Services NHS Trust provides hospital and community services across Croydon ...

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with Telecommunications Service Management (TSM) experience. 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working … office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise ...

help with ongoing support and projects. My client has a Atlassian Cloud estate of approximately 6,000 licensed users spanning Jira, Confluence, Jira Service Management, Assets, and related products. The team is simultaneously executing two significant programs inside a single planning interval: the JSM go-live … Atlassian access provisioning ticket queue (currently approximately 555 tickets per quarter) User lifecycle across Jira, Confluence, JSM, Assets - joiner, mover, leaver operations Group membership management and permission troubleshooting Support SCIM and Okta-Atlassian integration operations - troubleshoot provisioning failures, reconcile mismatches Customer and internal user access for Jira Service ...

years of experience across Data Strategy, Analytics, Visualization, and Data Engineering . The role involves leading enterprise‐scale analytics programs, managing Reporting as a Service , driving cloud data migrations , and delivering business‐aligned insights using modern analytics platforms. The candidate will play a key role in building Data & Analytics … Lead enterprise reporting and analytics initiatives , managing large‐scale visualization requirements for global clients (e.g., Oil & Gas, IT Services). Drive Reporting as a Service engagements, ensuring scalable, reusable, and cost‐effective reporting solutions. Establish and scale Data & Analytics Centers of Excellence (CoE) , including governance, standards, and best practices. ...

improve and transform their digital operations. They work across a range of environments, including highly regulated and enterprise-scale settings, helping clients deliver effective service management solutions that improve operational performance. The Role We are looking for a Consultant with 2-3 years' hands-on HaloITSM experience … optimisation of HaloITSM solutions for clients. This role would suit someone who has already built a solid foundation in HaloITSM administration, configuration and service management processes , and is looking to develop further in a consulting-led, client-facing environment. You will work alongside senior consultants and wider delivery ...

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in West London. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large … organisations with multiple business units spread across multiple locations required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ...

Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven … organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role ...

Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven … organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role ...

role exists to ensure the stability, security, and continuous improvement of IT operations. The IT Operations Manager is accountable for day-to-day IT service delivery, team performance, operational governance, AI tool administration, and compliance alignment. The role ensures that core platforms — including Google Workspace, Microsoft 365 (where applicable … Enterprise, endpoint management, and wider SaaS systems — are secure, scalable, and audit-ready. A central focus of the position is driving team delivery and strengthening operational functions. This includes improving service standards, reducing recurring issues, enforcing clear ownership across IT domains, and maturing core processes such ...

fast-growing London-based Managed Service Provider delivering high-availability IT services to boutique hedge funds, asset managers, and other financial institutions across the capital. We pride ourselves on exceptional client experience, operational maturity, and a service culture built around trust, responsiveness, and continuous improvement. As we expand … financial-sector portfolio, we’re seeking a Service Delivery Manager who can own client relationships, drive service excellence, and ensure our technical teams consistently meet the high standards expected by regulated financial clients. The Role You’ll act as the primary point of accountability for service performance ...

timely technical support operations while embedding modern engineering practices and striving for continual improvement. Your domain will be a key enabler in delivering great service to our customers and to our Engineering teams, and you will drive this through effective KPIs and metrics. You will liaise closely with your … Operations strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive ...

Description Hands-on Level 2 IT Support contractor providing end-to-end incident and request management for a large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket … with a well-established organisation in the financial services industry. Description Provide Level 2 support across Windows and macOS environments Manage incidents and service requests end to end via Jira Service Management Troubleshoot Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Support endpoint management using Intune Resolve video ...

Hands-on Level 2 IT Support contractor providing end-to-end incident and request management for a large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket management. … with a well-established organisation in the financial services industry. Description Provide Level 2 support across Windows and macOS environments Manage incidents and service requests end to end via Jira Service Management Troubleshoot Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Support endpoint management using Intune Resolve video ...

Enterprise Applications & Infrastructure Based in London Permanent, Full-Time Salary: Competitive (depending on experience) This role requires hands-on experience with Entrata - the property management software. A leading global organisation is seeking a Vice President of IT Operations to oversee three critical technology functions: Entrata application services, end-user … support, and corporate IT infrastructure. This is a strategic leadership role requiring hands-on expertise in Entrata and strong IT project management skills to deliver operational excellence and drive innovation across enterprise systems. You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service ...

innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise … market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead ...

integration/automation and applications (including DMS). Key Responsibilities: - Platform Strategy and Architecture: Own the strategy and multi-year roadmap. Lead life cycle management including modernisation and decommissioning of systems. - Operational Excellence and Service Management: Accountable for platform availability, performance and resilience. Oversea 3rd level support … major incident response. - Security & Risk Management: Ensure security is Embedded by design across all platforms. - Automation & Continuous Improvement: Drive automation and standardisation across platform services. - Leadership & People Management: Lead and develop Platform Managers and technical leads across Infrastructure, Endpoint, Security Operations and Application/DMS Platforms. - Stakeholder & Vendor ...

Enterprise Architect - Satellite/Mobile Telecoms Solutions A global consultancy operating in mobile telecoms and satellite is looking for an Enterprise Architect to lead service and operational transformation across their client programmes. You will own the architectural vision for operational support and service assurance, working closely with client … product, engineering and commercial teams to drive measurable improvements in service quality, platform resilience and partner ecosystem integration. What you will be doing: Defining and owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks Designing service assurance frameworks covering fault management ...

Network Services Location: Hybrid London – 2–3 days office Type: Full-Time, Permanent Salary: £80,000 – £110,000 (DOE) Company A leading technology service provider, delivering cutting-edge solutions and services in a multi-vendor environment. Fully embracing AI, intelligent automation, and emerging managed service capabilities, this company … improvement of network services across a complex enterprise customer base. You will also be expected to stay closely aligned with emerging AI-driven managed service capabilities and next-generation network service models, ensuring the function remains ahead of industry change. You’ll be responsible for ensuring services ...

Inside IR35 - Hybrid Experience 10+ years’ experience delivering complex, large‐scale global technology programmes, including transitioning services into stable BAU operations; experience in device management is strongly preferred. Demonstrated experience leading programmes in lean teams, with a hands‐on approach alongside clear programme accountability. Proven leadership of global Technology … teams within complex matrix organisations, including influencing without direct authority. Significant experience in vendor and partner management, including commercial negotiation and performance management. Strong understanding of modern device management technologies and end‐to‐end device lifecycle management. Proven experience working with ServiceNow in an operational or IT service ...

Inside IR35 - Hybrid Experience 10+ years' experience delivering complex, large-scale global technology programmes, including transitioning services into stable BAU operations; experience in device management is strongly preferred. Demonstrated experience leading programmes in lean teams, with a hands-on approach alongside clear programme accountability. Proven leadership of global Technology … teams within complex matrix organisations, including influencing without direct authority. Significant experience in vendor and partner management, including commercial negotiation and performance management. Strong understanding of modern device management technologies and end-to-end device lifecycle management. Proven experience working with ServiceNow in an operational or IT service ...

Role: NOC Service Design Specialist (Fixed-Term Contract) Location: Hybrid 3 days onsite Milton Keynes Clearance: Current SC Clearance required (Eligible for DV) Overview Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective IT services … transitioned into live operation with quality and consistency throughout the lifecycle. Key Responsibilities In this role, you will be the architect of the service operating model for a 24x7 Network Operations Centre (NOC) . Your focus will include: Service Design & Strategy: Develop and maintain service design policies ...

ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar service management tools Broad IT knowledge, particularly across SaaS-based applications Strong troubleshooting and problem-solving capabilities Proactive, self-starting approach with the ability … YouYou are a confident and capable IT professional who thrives in a hands-on environment. You bring strong technical judgement, a structured approach to service management, and a commitment to delivering a high-quality user experience. If you are available at short notice and looking for your next ...

ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar service management tools Broad IT knowledge, particularly across SaaS-based applications Strong troubleshooting and problem-solving capabilities Proactive, self-starting approach with the ability … confident and capable IT professional who thrives in a hands-on environment. You bring strong technical judgement, a structured approach to service management, and a commitment to delivering a high-quality user experience. If you are available at short notice and looking for your next contract opportunity ...

Deliverables Own the day to day operation of the Databricks platform and associated MLOps services, ensuring availability, performance and stability. Establish and run service management processes including incident, problem and change management, with clear documentation and escalation paths.Define and deliver standardised MLOps patterns covering model development, deployment … controls.Proven capability delivering MLOps practices end to end, from CI/CD and automation through to model monitoring and observability.Experience owning platform operations and service management in a complex, enterprise environment.Confidence working with security, risk and governance stakeholders to evidence controls and support audits.Ability to engage and influence ...