26 to 50 of 90 Service Management Jobs in London

year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service Supporting and advising around … required ITIL services and subsequent service delivery for the ARP Service Partnership Efficiency and process improvement recommendations internally and externally Monitor, review and report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness ...

profile. For this role, you must be able to demonstrate: End-to-end ownership of enterprise platform services (not projects or products) Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management Experience operating within ITSM frameworks (incident, problem, change, release governance) Ownership of service governance … progress through people and market-leading technology. This role is responsible for the end-to-end ownership of a global data/analytics platform service domain, ensuring performance, stability, governance, and continuous improvement.You will sit between Technology Operations, Architecture, and business stakeholders, ensuring that platform services are well-governed ...

innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What were looking for: Deep Knowledge of ServiceNow Solutions: Expertise … market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead ...

supporting incident response, and ensuring operational standards are maintained. The Team Lead will supervise technicians, manage third-party vendors, and ensure installations, monitoring, asset management, and decommissioning activities are completed in line with established procedures and service delivery processes. Key Responsibilities Build and install equipment racks, perform copper … relocation activities. Support the full build process including shipping and receiving equipment, identifying incompatibilities, and implementing workaround solutions. Carry out routine configuration changes via management interfaces (e.g. iDRAC/MGMT ports), assist with server relocations within and between data centres, and replace small rack-mounted network devices when required. ...

Onsite Service Delivery Manager Location: London/Hybrid (5 in 10 days in office) with occasional travel to Hampshire Hours: 35 per week We’re looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality, SLA compliance … strong customer relationships. You’ll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values in every interaction. Key Responsibilities Act as the primary contact for service and technical issues across the customer account. Build strong customer relationships ...

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure ...

DOE. Job Responsibilities/Objectives The role will provide architectural leadership, ensuring the platform is aligned with best practices and capable of supporting scalable service management solutions. Define and maintain the ServiceNow technical roadmap Design end-to-end ServiceNow solutions aligned with enterprise architecture Provide architectural governance across … ServiceNow implementations Oversee CMDB structure, data quality, and governance Implement and maintain the Common Service Data Model (CSDM) Work closely with delivery teams and stakeholders to support platform development and optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect ...

Enablement Lead) to join a leading software company based in the London or Munich area. As the Delivery Manager focusing on system implementation and service management, you will be responsible for ensuring the enablement and success of the company's implementation partners across the EU and US. …/Implementation Lead/SaaS/Technical Software/Professional Services/Training Programs/Certification/Customer Success/System Integrators/Managed Service Providers ...

execution of non-production and production changes under approved change records. Proficient in JVM tuning and index management. In-depth knowledge of Jira Service Management and Confluence, including configuration and workflow modifications. Experience with upgrading Atlassian Data Center configurations and maintaining resilient infrastructure. Familiarity with Atlassian architecture, focusing … Jira, Jira Service Management, and Confluence, along with a thorough understanding of modular workflows, permission schemes, and notification schemes.Experience working in public sector or defence secure environments. To apply, please submit your updated CV for consideration. ...

Commercial Director – Enterprise Software (Service Management Platform) Location - London Package - Competitive base + uncapped OTE + long-term incentives. High-growth enterprise software provider delivering digital workflow and service management solutions to large organisations is seeking a Commercial Director to drive enterprise revenue growth across complex ...

technical delivery, infrastructure engineering, or purely managing small teams without regional ownership. You must be able to demonstrate: Ownership of technology operations or service delivery across a region, country, or major business unit Acting as the senior escalation point for major incidents and service issues, engaging directly with … business stakeholders Strong experience across incident, problem, and change management in enterprise environments Proven ability to manage service performance (SLAs/KPIs) and drive operational stability Experience working with senior business stakeholders, not just internal IT teams If your experience does not include the above, this role will ...

threat detection, rapid incident response, and proactive risk management. This includes ownership of security controls, security testing, tech assurance and vulnerability and threat management, and incident response across the organisation. Collaboration is at the heart of this position. By working across the GCS Leadership Team, with business and technology … enterprise. • Evangelist for adoption of central services and drives alignment to a single security services vision. • Define, maintain, and regularly review the security services service catalogue and SLAs, clearly articulating what “good” looks like. • Integrates AI and modernises security operations using latest technologies. • Ensure security operations support organisational resilience ...

operations. Be part of the SLT leading a team of 5 direct reports under the differing IT verticals, with a larger team underneath Lead service management, ensuring effective monitoring, incident resolution, and continuous service improvement. Support in operational leadership, providing insight on risks, capacity, and technology readiness. … Lead cyber security operations, including threat detection, vulnerability management, and incident response. Ensure the stability, resilience, and scalability of core infrastructure, networks, cloud platforms, and end-user devices. Oversee the support and performance of key business applications across core business functions. Lead service desk and store technology support ...

incumbent and new suppliers, and business stakeholders to deliver a smooth, secure, and efficient transition. Key Responsibilities Lead technical planning and delivery of IT service transitions, including system migrations, data transfers, and supplier onboarding. Develop and maintain detailed transition plans, tracking milestones, dependencies, risks, and mitigation actions. Ensure … transitions meet service level agreements, security standards, and architectural principles. Act as technical lead for supplier and stakeholder management, supporting contract exit and service handovers. Provide governance, risk management, and assurance throughout the transition period. Deliver technical oversight and assurance, ensuring solutions are secure ...

incumbent and new suppliers, and business stakeholders to deliver a smooth, secure, and efficient transition. Key Responsibilities Lead technical planning and delivery of IT service transitions, including system migrations, data transfers, and supplier onboarding. Develop and maintain detailed transition plans, tracking milestones, dependencies, risks, and mitigation actions. Ensure … transitions meet service level agreements, security standards, and architectural principles. Act as technical lead for supplier and stakeholder management, supporting contract exit and service handovers. Provide governance, risk management, and assurance throughout the transition period. Deliver technical oversight and assurance, ensuring solutions are secure ...

Opportunity: Ashurst is accelerating the maturity of its IT Asset Management (ITAM) and Configuration Management capabilities. This Specialist role will report into the Practice Owner of the IT Configuration & Asset Management team to enhance robust CMDB and ITAM controls, improve data quality, and deliver audit-ready licensing … great satisfaction in continuously delivering a squeaky clean and accurate CMDB across all target classes. Joining the global IT function and working closely with Service Management, Security, Finance, and regional IT teams, this role will uplift CMDB, asset lifecycle and software compliance processes, ensuring reliable data for service ...

Networks) is responsible for ensuring the effective, reliable, and secure delivery of network services across the enterprise. This role drives operational excellence, leads managed service providers, and ensures alignment between network services, business strategy, and technical direction. The ideal candidate is a seasoned technology professional with extensive infrastructure knowledge … strong vendor management experience, and proven leadership capabilities within high demand environments such as retail. Key Responsibilities Service Ownership & Delivery Own end to end delivery of Network RUN & Change services. Ensure service availability, performance, and continual improvement across LAN, WAN, wireless, and security technologies. Serve ...

VLAN Handling Fibre optic cables & Transceivers knowledge Understanding of Data Centre operating procedures Set up network test equipment for RFC 2544 testing Network and Service Management tool set (eg StableNet) Knowledge Cont. Interpret Network infrastructure design from HLD/LLD ALM Test case management Defect Management ...

prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing … deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support. Coordinate shift schedules and allocate resources ...

prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing … deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support. Coordinate shift schedules and allocate resources ...

prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing … deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support. Coordinate shift schedules and allocate resources ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

high-security environment. The Role You'll be responsible for delivering infrastructure changes, maintaining stability across the estate, and supporting the wider service delivery team. Key responsibilities include: Leading and implementing infrastructure and network change activities. Administering Windows Server environments including AD, DNS, DHCP and Group Policy. Supporting Linux … SharePoint, SQL Server, Exchange and Teams. Maintaining and troubleshooting storage technologies including SAN, iSCSI, SMB and NetApp. Diagnosing and resolving complex incidents while maintaining service availability. Supporting Service Desk and second-line teams when escalation is required. Producing and maintaining high-quality technical documentation. Identifying opportunities for improvement ...

1. Strong Architecture & Service Delivery Background Certified in TOGAF (architecture framework) and ITIL (IT service management). Ability to align technology architecture with service delivery and operations. 2. Product-Centric & Agile Delivery Experience delivering technology using Agile/product-led methodologies. Ability to manage product roadmaps … Governance Proven experience leading complex engineering programmes with tight deadlines. Experience with technical assurance, project governance, and commercial management. 7. Delivery Risk & Technical Debt Management Managing RAID logs (Risks, Assumptions, Issues, Dependencies). Managing technical debt and engineering backlog effectively. 8. Leadership & Stakeholder Management Ability to work with ...