276 to 300 of 566 Service Management Jobs in London

Analytics & AI Define the Group's data strategy, establishing appropriate standards for data governance, quality, ownership and accessibility. Improve the availability and consistency of management information across business functions and international entities. Promote the use of analytics and business intelligence to support strategic and operational decision‐making. Identify opportunities … apply artificial intelligence and automation to improve productivity and streamline business processes. Establish appropriate governance, security and risk‐management principles for the adoption of emerging technologies. Ensure that data and digital capabilities can scale alongside the organisation's international development. 5. Cybersecurity, Infrastructure & IT Governance Oversee the Group ...

allow AI solutions to be deployed effectively across the organisation. This is a great opportunity for someone with a strong DevOps, cloud, platform or service operations background who wants to develop their expertise within AI and help shape how enterprise AI services are delivered. What you will be doing … models, prompts and configuration. Supporting the integration of cloud, AI and automation services with enterprise systems. Applying DevOps and MLOps principles across testing, release management and controlled deployment. Using automation and scripting to improve deployment, integration and operational processes. Monitoring service performance, availability, reliability, quality, usage and cost. ...

looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong people leadership with technical and operational expertise , demonstrating … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning Manage ...

teams, managing risk and dependencies, and holding a firm line on the value we set out to create. It calls for strong facilitation, stakeholder management and prioritisation skills, and the judgement to apply just enough process to keep pace without losing control. AI is a firm-wide priority … want to deliver in, we'd love to hear from you. About Us Schroders is a global investment manager which provides active asset management, wealth management and investment solutions. We aim to provide excellent investment performance to clients through active management. We serve a diverse client base that ...

Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed … role: This role will support end-user security, compliance and governance across end-user applications, operating across technology, security, product, application and service teams to strengthen compliance oversight, improve remediation discipline and provide reliable evidence for audit and regulatory requirements. What you'll do: Govern end-user application compliance ...

Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed … role: This role will support end-user security, compliance and governance across end-user applications, operating across technology, security, product, application and service teams to strengthen compliance oversight, improve remediation discipline and provide reliable evidence for audit and regulatory requirements. What you'll do: Govern end-user application compliance ...

will lead projects technically and mentor junior engineers. You will work day to day with Information Security, Network and Infrastructure Services, the Service Desk, application owners and engineering teams, Compliance and Audit, and our suppliers. **Your role**: This role exists to engineer the platforms that shape … people work, from the Windows Server estate running our back-office IT, Azure Infrastructure-as-a-Service, Azure Virtual Desktop, Microsoft 365 and Entra ID. You will design and automate secure, resilient services as part of the estate moves from on-premises to Azure, while keeping what stays ...

quality operational support, drive system enhancements and partner closely with business stakeholders to align technology solutions with business needs. This role combines people leadership, service delivery and strategic technology planning, providing the opportunity to influence technology operations, strengthen governance and contribute to wider Group technology initiatives. You'll play … resources. Provide subject matter expertise on core business systems, their functionality and the data held within them. Establish and monitor operational performance metrics, including service response times, system performance and user satisfaction, and recommend improvements where required. Take local ownership of infrastructure and desktop support services, working with Group ...

looking for an experienced ITSM Engineer to join their Group Technology function on an initial 3-month contract. The role sits within their Service Integration & Management (SIAM) team, supporting a complex technology environment and helping to continuously improve the organisation’s IT Service Management platform. … required Identifying opportunities to automate manual processes Supporting the introduction of AI capabilities to reduce demand on support teams Building dashboards, reports and monitoring service performance Troubleshooting and resolving Freshservice platform issues Working with stakeholders to understand requirements and implement new functionality Supporting Incident, Problem and Change Management ...

digital workplace services. The remit includes Microsoft Azure, Microsoft 365, Entra ID, endpoint services and supporting infrastructure. Working with a technical specialist and external service providers, you will ensure colleagues have reliable, secure technology while managing service quality, operational risks and costs. Key responsibilities … operation of cloud hosting, infrastructure and digital workplace services. Oversee platform availability, capacity, performance and resilience. Monitor cloud consumption and optimise hosting and service costs. Manage infrastructure risks, incidents and service improvements. Maintain effective backup, recovery and disaster recovery capabilities. Own the operational management of Microsoft ...

that enterprise direction, platform ownership and delivery accountability work together effectively. About Schroders Schroders is a global investment manager which provides active asset management, wealth management and investment solutions. We aim to provide excellent investment performance to clients through active management. We serve a diverse client base that … models, technology roadmaps, governance and the enterprise architecture repository. The function partners with Platform Architects, Domain Architects, Engineering Leads, Information Security, Data, Risk, Procurement, Service Management and delivery teams. Key Responsibilities Enterprise Strategy and Target State: Define and maintain the Enterprise Architecture strategy, operating model, principles and target ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … proactively improve the services you support. You will be responsible for providing technical support, and operational expertise, ensuring reliability, security and efficiency. A Senior Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients ...

Service Architect - ITSM Fully remote Immediate start Initial 6 month contract, could extend INSIDE IR35 Role overview We are looking for an experienced ITSM Service Architect to act as design authority on a HaloITSM implementation. The architect will own the target service management model and make … Business Analyst and a technical specialist for each integration. What's missing is one person who owns how the end-to-end service works. Without that, each requirement and integration gets solved separately, and the result is risk of inconsistent categories and duplicate configuration data. The SA works ...

Platform Lead – Demand & Capability to join our leadership team. In this pivotal role, you will be accountable for end-to-end workload and demand management across this critical operations estate. You will protect engineering capacity, build deep application expertise that eliminates single points of failure, and lead the rigid … Line manage, coach, and develop a high-performing squad consisting of two Delivery Managers and five Technical Specialists, while steering the team from directive management to empowered ownership. Platform-as-a-Product: Champion Product and Platform ways of working, treating our internal missions as customers with published interfaces ...

world differently at Capstone Investment Advisors. You will, too. Capstone is a global, alternative investment management firm operating across a broad range of derivatives-based strategies with a deep understanding of volatility. With approximately $14.6 billion of AUM and 315 employees (as of September 1, 2026, Capstone was formed … expand our view of how WE SEE THE WORLD DIFFERENTLY® in order to create opportunity. Our commitment to provoking the evolution of asset management provides us with a perpetual hunger for knowledge that we believe drives the improvement of our particular approach to investment. We seek to harness ...

contract We are supporting a leading international financial services organisation seeking an experienced CyberArk PAM Support Engineer (L2) to join its Identity and Access Management (IAM) Operations team. This is a hands-on technical support position focused on maintaining, troubleshooting and improving an enterprise CyberArk Privileged Access Management … ensuring the stability and security of critical PAM services. Key Responsibilities Provide second-line (L2) technical support for the CyberArk PAM platform, ensuring service availability, stability and security. Investigate, troubleshoot and resolve incidents involving CyberArk components, including PVWA, CPM, PSM and Vault. Diagnose password rotation failures, reconciliation issues, privileged ...

excellence. Key responsibilities of the role Leading, developing and growing a team of infrastructure engineers Setting technical direction and priorities across the team's service portfolio, including TFE, Active Directory, Jenkins, inventory tooling and Bastion Hosts Driving infrastructure as code adoption and the evolution of AI-driven infrastructure management Ensuring the availability, performance and operational health of core services Acting as the escalation point for critical incidents and service issues Balancing operational delivery with long-term improvements and automation initiatives Hiring, onboarding and developing new team members Representing the team's roadmap and capabilities to stakeholders across ...

excellence for customers, peers and partners). Role overview We are looking for a 2nd Line Support Engineer/Field Engineer to join our Service Desk team and work on-site with one of our customers in London. This role requires a proactive, customer-focused IT professional who will … excellent client satisfaction. This role is 4 days at client's site (London, EC3V 9AA). Duties & Responsibilities: Provision of 1st & 2nd line support service for software and hardware Incidents and Service Requests via phone calls, emails and self-service tickets. Efficient and accurate logging of incidents ...

Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced … them extract as much value as possible out of their cloud(s). You'll advise clients on cloud economics, best practises around reservation management strategies and how to increase their overall FinOps maturity to get them to “run” in cloud. This role is to be customer centric, always ...

individual triages and resolves complex defects, delivers configuration changes safely, and owns the movement of releases through test environments into production. The focus is service continuity: keeping business-critical asset management platforms stable, performant, and responsive to change throughout their operational life. The individual partners closely with implementation … teams and will contribute technical expertise to project and migration work as required. The role champions an AI-first approach both in the asset management solutions we support and in how we support them. Internally, this means applying AI and automation to accelerate defect diagnosis, root cause analysis, regression ...

diverse portfolio of business-critical systems, applications, infrastructure services, and cloud-based platforms. Alongside your architectural responsibilities, you will provide leadership and line management for a team of four technical specialists, supporting their development while driving the delivery of strategic technology initiatives. Key Responsibilities Lead the architecture, design … long-term technology goals. Provide technical leadership across enterprise applications, identity services, security architecture, integrations, and infrastructure platforms. Identify opportunities to optimise systems, improve service delivery, reduce costs, and maximise value from technology investments. Support the adoption of cloud, managed, and hosted services where appropriate. Contribute to business cases ...

operational capability behind LV=’s Microsoft Azure cloud estate. You’ll take ownership of day-to-day operational health across Azure Platform as a Service (PaaS) and Azure Kubernetes Service (AKS), bringing together technical leadership, Site Reliability Engineering (SRE) principles and strong service management.As a leading … Bournemouth, Hitchin or Exeter office on a hybrid working basis. Key responsibilities Working closely with Cloud Engineering, Platform Engineering, Cyber Security, Service Management and application and product teams, you’ll:Establish and lead Cloud Operations, defining service ownership, support arrangements, operational controls, priorities and measures of success.Improve ...

Applications Support Analyst - 12 Month Fixed Term Contract London LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management … however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide ...

Role: Service Desk Manager Location: Mainly Remote with occasional on-site attendance required. Clearances: Internal Background Check (DBS)/Eligible for Security Clearance About Us: Solirius Reply part of the Reply Group is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design … Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership ...

driving efficiencies, automation, and economies of scale. Purpose of the role The AMOS Platform Manager (AMOS) is accountable for the end-to-end product management of the AMOS maintenance platform within the Operations domain, ensuring it delivers measurable business value, operational stability, and strategic alignment across the Group. Operating … supports standardised, scalable maintenance processes across OpCos. Act as the single point of accountability for AMOS product decisions within Architecture & Product Delivery. Backlog & Value Management Define, maintain, and prioritise the AMOS product backlog, balancing regulatory, operational, technical, and transformation demands. Ensure backlog items are clearly defined with measurable outcomes ...