276 to 300 of 411 Service Management Jobs in London

Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS. Proficient in CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality. Excellent communication and problem-solving skills. Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/… release process for the team in promoting code to appropriate environments and monitor the promotion of such code to align with the Configuration Management Plan. Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool. Participate in all work product review sessions ...

bring the same level of security capability, expertise and discipline to organisations that are often underserved by traditional providers. Our Managed Detection and Response service is a key part of that mission. We are now looking for a SOC Manager to lead the day-to-day operation and development … Role As SOC Manager, you will be accountable for the day-to-day delivery and continuous improvement of CyPro's Managed Detection and Response service across a portfolio of clients. You will lead a small but growing team SOC Analysts and Senior SOC Analysts, maintain operational quality ...

Hunter Bond is seeking an experienced professional to own end-to-end service integration and performance management across a portfolio of IT services supplied by multiple providers. The role requires driving cross-supplier collaboration, issue resolution, and governance, ensuring accountability and consistent delivery across regions. The ideal candidate … strong IT Service Management experience in multi-supplier environments, exposure to SIAM or Vendor Management, and excellent communication #J-18808-Ljbffr ...

Wealth Management UK LLP is recruiting for a Service Delivery Analyst on a 12 month fixed-term contract in London. The role focuses on service management, governance and ITIL-aligned practices, with responsibilities spanning CAB leadership, major incidents, and end-to-end lifecycle management. You will … collaborate with the LGT Group and internal teams to improve service quality, drive continual improvements, and ensure audit readiness. #J-18808-Ljbffr ...

Quartzenterprises in London is seeking a Head of Service Delivery for a 12-15 month FTC to oversee IT service delivery across multiple regions. You will establish service management processes, align ITIL practices, and drive continuous improvement to meet SLAs and client expectations. The role requires … strong leadership, excellent stakeholder communication, and a customer-centric mindset to mentor a high-performing team and ensure consistent service quality. #J-18808-Ljbffr ...

Wealth Management UK LLP in London is seeking a Service Delivery Analyst on a 12-month FTC to lead ITIL-aligned service management and governance. You will chair the Change Advisory Board, act as Major Incident Manager when required, and drive process improvements across incident, problem … change and access management. You will collaborate with the LGT Group to streamline operations, support audits, and enhance service quality for internal and external stakeholders. #J-18808-Ljbffr ...

delivery approach, plan, dependencies and resources required for technical infrastructure workstreams Lead delivery of SIP/Unified Communications projects, including planning, migration, cutover, testing, service transition and operational handover activities Coordinate technical teams, third-party suppliers and client stakeholders across voice, network, telephony, contact centre and collaboration technology workstreams … Ensure solution designs, implementation plans and delivery activities align with the customer s infrastructure strategy, technical standards and governance requirements Work closely with internal management, business stakeholders and external partners to develop effective delivery plans, service models and transition approaches Maintain robust governance, including plans, RAID, reporting, decision ...

Providing technical leadership across AWS platforms, infrastructure, applications and live services. - Defining engineering standards, governance and technical assurance processes. - Leading engineering strategy, roadmaps and service modernisation initiatives. - Owning platform reliability, operational resilience and service performance. - Leading major incident response and supporting critical 24/7 services. - Managing technical … pipeline design, implementation and support. - Docker and containerised platforms. - Linux administration. - Platform engineering and infrastructure ownership. - Technical governance, assurance and engineering standards. - Live service management and 24/7 operational support. - Incident, change and problem management. - Leadership of engineering and cross-functional teams. - Major incident management experience. ...

partners while maintaining strong governance, platform stability, team performance and continuous improvement. This role combines people leadership, technical expertise, data & insights, strategic partner engagement, service development, commercial acumen and cross-functional collaboration. As Head of Marketing Automation you will oversee day-to-day operations whilst driving the strategic development … stakeholder-facing meetings. The ability to translate business and partner requirements into scalable technical and operational solutions. Strong governance, quality assurance and risk-management skills. A proactive approach to innovation, optimisation and continuous improvement. The ability to manage competing priorities, complex projects and business-critical escalations. Strong cross-functional ...

Location: Hybrid/Monument St, London EC3R 8AJ, UK job type: Permanent/Full-time Sector and subsector: IT | Project Management Salary: Competitive salary Sagacity is in a major phase of growth and key to this is continuing to meet the change demands of the solutions we deliver … security and migration work. This is a role with real ownership and visibility. You will work directly with our Head of IT, Head of Service Operations, PMO Manager and delivery leads across the business, with the mandate to shape how these processes run – not just administer them. Responsibilities Technical ...

security and migration work. This is a role with real ownership and visibility. You will work directly with our Head of IT, Head of Service Operations, PMO Manager and delivery leads across the business, with the mandate to shape how these processes run – not just administer them. Responsibilities Technical … knowledge transfer and peer reviews to contribute to a culture of continuous improvement Competencies & Behaviours Experience and Knowledge 5+ years in project or delivery management, ideally in a consultancy, data or technology services business Proven ownership of change control or equivalent commercial governance processes in a technical environment Service ...

value propositions, and transformation roadmaps. Present ServiceNow solutions to senior stakeholders, both technical and non-technical. Support account planning activities and identify opportunities for service expansion within existing customers. Collaborate with strategic partners, including ServiceNow, to develop joint opportunities. 2. Solution Design & Opportunity Leadership Act as the lead solution … models, and target outcomes. Ensure proposed solutions align with ServiceNow best practice, platform capabilities, and customer objectives. Produce high-quality solution documentation, including architectures, service models, implementation plans, and estimates. Work closely with delivery teams to validate assumptions, resource requirements, risks, and dependencies. Support commercial modelling and effort estimation ...

Synapri in London is seeking a Service Management lead to own end-to-end digital service experiences within a large organisation, on a hybrid basis with 2-3 days onsite. You will shape service strategy, define KPIs and roadmaps, drive continual improvement, and collaborate with Product ...

major technology projects while driving continuous improvement across the IT function. The role requires proven senior IT leadership, strong Microsoft technology background, ITIL-based service management and excellent stakeholder management to balance strategic and hands-on delivery. #J-18808-Ljbffr ...

technical designs for modern enterprise‐scale applications, utilising or defining effective patterns and technologies show ownership of designs and their evolution and transition into service have an excellent working knowledge of software development, programming languages, modelling languages and methodologies and know how to apply them identify and adhere … many of our projects. It will be valuable (and essential for some contractor roles) if you are familiar with these activities and concepts: the Service Manual Agile delivery phases Service Assessments A solid understanding of the benefit of user‐centred design and understanding accessibility standards Good understanding ...

SUMMARY:**We are seeking an experienced Data Scientist to help develop and deploy enterprise-scale AI and machine learning solutions that improve operational efficiency, service resilience and customer outcomes.You will work closely with software engineers, SREs, product managers, platform teams and business stakeholders to identify opportunities, build predictive models … Machine Learning Solutions* Design, build and deploy machine learning models to solve operational and business challenges.* Develop predictive analytics capabilities focused on incident prevention, service health, operational risk and customer experience.* Support the development of Generative AI applications leveraging LLMs, retrieval systems and agentic workflows.* Evaluate emerging AI technologies ...

senior leaders across your supported functions. You may also provide leadership and coaching to Product Owners and other product professionals, helping to embed product management best practice and a culture of continuous improvement.Here, you'll achieve results by:Product Strategy & VisionDefining and communicating a clear vision, strategy and outcomes … inform prioritisation and product improvements.Driving continuous optimisation of products throughout their lifecycle.Leadership & Product CraftCoaching and mentoring Product Owners and wider delivery teams in product management best practices.Championing customer-centric, outcome-driven product thinking across the organisation.Influencing stakeholders at all levels to align on product strategy, priorities and investment decisions.Enabling ...

architecture of established patterns, principles and guidelines Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Contribute to the development of collateral to support Security Consulting … market’s propositions and service offerings. Contribute to the development and presentation of compelling client proposals collaborating with teams across our business. Contribute to documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and guidelines Contribute to the identification ...

architecture of established patterns, principles and guidelines Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Contribute to the development of collateral to support Security Consulting … market’s propositions and service offerings. Contribute to the development and presentation of compelling client proposals collaborating with teams across our business. Contribute to documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and guidelines Contribute to the identification ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

significant data, analytics, climate and externally facing technology components. We are looking for a team member to bring expertise in all areas of product management, from supporting the early development of opportunities through to delivery. This is a delivery focused hands‐on role; you will need to pay attention … concise and accurate progress reporting for the Programme Manager, the R&A & Data leader and senior stakeholders. Ensure delivered features are fully transitioned to Service Management and supported through their lifecycle. Work with fellow Product Delivery Leads and Product Managers to continuously improve our product and delivery management ...

relevant Websites/Digital Shelf KPIs, while markets retain accountability for local commercial outcomes. Lead regional agency and delivery partners, ensuring capacity, quality, service levels and ways of working meet agreed standards. Identify systemic execution issues and improvement opportunities, resolving regional issues and advancing global platform, architecture, tooling … delivery or related roles. Demonstrable experience coordinating execution across multiple markets using standardised processes, tools, templates and workflows. Strong operational leadership experience, including intake management, prioritisation, SLA tracking, issue resolution and escalation. Experience working with global standards and governance while translating market requirements into scalable execution plans. Strong understanding ...

role As a Wintel Engineer, you will be responsible for the administration, maintenance and support of Microsoft-based infrastructure, ensuring platform stability, security compliance, service availability and the successful delivery of infrastructure changes. Key responsibilities Administer and support Windows Server environments across physical, virtual and Azure platforms. Support … Configuration Manager, Operations Manager and Orchestrator. Support VMware and Hyper-V virtualisation platforms. Monitor system performance, capacity and availability. Execute Incident, Problem and Change Management activities in line with ITIL processes. Participate in Major Incident resolution and root cause analysis. Maintain technical documentation, operational procedures and runbooks. Ensure compliance ...

Role: ServiceNow Architect/Lead Architect We are looking for a ServiceNow Architect with 10+ years of Service Management experience and 5+ years as a ServiceNow Architect/Lead Architect . Key Skills: Strong ServiceNow ITOM, Event Management & Event-to-Incident Automation Hands-on ServiceNow FSM, Dynamic … Scheduling & Dispatching Strong ITSM, CMDB & CSDM knowledge Experience with Discovery, Service Mapping & Operational Intelligence Integration expertise using REST/SOAP, IntegrationHub & MID Server Experience integrating ServiceNow with Splunk, Dynatrace, SolarWinds, AppDynamics, Azure Monitor , etc. Proven experience designing event correlation, monitoring and automation solutions Large-scale Field Service/ ...

/CD, and automated testing Design and implement network automation solutions to provision, configure, and monitor infrastructure at scale Integrate network operations with IT service management and monitoring tools through APIs Lead design and implementation of highly available, scalable, and secure network solutions Oversee complex network change projects … execute the architectural vision Mentor and coach Network Engineers Work with Cloud, Compute, Security Operations, and other platform teams on end-to-end service delivery Requirements Extensive, demonstrable experience designing, deploying, and troubleshooting large-scale, enterprise-grade networks Mastery of BGP, OSPF, EIGRP, L2/L3 switching, QoS, VXLAN ...