out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT servicemanagement systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to … on-call support rota and out-of-hours operational activities. Essential Skills & Experience Strong expertise in Microsoft Windows Server (Must have) and Desktop environments . Experience with Microsoft systems management tools (SCCM, SCOM). Knowledge of Active Directory, replication, Group Policy, and authentication protocols . (Must have) Familiarity with Cloud/SaaS services , including Microsoft Azure. Understanding of networking … DNS, DHCP, IPv4, firewalls, load balancing). (Must have) Scripting experience (PowerShell) and automation of operational processes. Experience in geographically distributed, virtualized datacentre environments . ITIL Foundation or equivalent servicemanagement knowledge. Degree in IT/Computer Science or equivalent professional experience. Personal Attributes Strong communication and interpersonal skills. Dependable, detail-oriented, and customer-focused. Able to work More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Adecco
out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT servicemanagement systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to … on-call support rota and out-of-hours operational activities. Essential Skills & Experience Strong expertise in Microsoft Windows Server (Must have) and Desktop environments . Experience with Microsoft systems management tools (SCCM, SCOM). Knowledge of Active Directory, replication, Group Policy, and authentication protocols . (Must have) Familiarity with Cloud/SaaS services , including Microsoft Azure. Understanding of networking … DNS, DHCP, IPv4, firewalls, load balancing). (Must have) Scripting experience (PowerShell) and automation of operational processes. Experience in geographically distributed, virtualized datacentre environments . ITIL Foundation or equivalent servicemanagement knowledge. Degree in IT/Computer Science or equivalent professional experience. Personal Attributes Strong communication and interpersonal skills. Dependable, detail-oriented, and customer-focused. Able to work More ❯
blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations … CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements More ❯
be able to show good knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts … Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer ServiceManagement - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team … Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud — Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable — Graduate from a top University — A relevant degree within a computational or More ❯
/11 OS Delivering excellent support for Microsoft Teams Monitoring server backups and ensuring software/hardware orders are fulfilled Managing Microsoft licensing and ensuring compliance Following ITIL-aligned servicemanagement practices and improving processes Ensuring all installations are recorded and licenses verified Reporting software process violations and supporting daily operations checks What we are looking for You … Essential) Strong knowledge of Active Directory , VMware , and Windows Server CCNA or equivalent networking experience Hands-on experience with desktop and server hardware (2nd line support) Familiarity with ITIL servicemanagement practices (Advantageous More ❯
automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement the roadmap for infrastructure upgrades … expectation of flexibility and responsiveness during critical incidents. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. This role requires you to remain hands on as well as take … on leadership responsibilities. Operational Management Take full ownership of day-to-day BAU operations, ensuring the cloud platform’s performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively More ❯
automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement the roadmap for infrastructure upgrades … expectation of flexibility and responsiveness during critical incidents. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. This role requires you to remain hands on as well as take … on leadership responsibilities. Operational Management Take full ownership of day-to-day BAU operations, ensuring the cloud platform’s performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively More ❯
automation, and a mobile-first strategy across a global footprint. Duties and Responsibilities Platform Ownership & Strategy • Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. • Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm's digital transformation goals. • Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. • Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. • Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management • Take full ownership of day-to-day BAU operations … ensuring the cloud platform's performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. • Manage incident More ❯
automation, and a mobile-first strategy across a global footprint. Duties and Responsibilities Platform Ownership & Strategy • Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. • Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm's digital transformation goals. • Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. • Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. • Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management • Take full ownership of day-to-day BAU operations … ensuring the cloud platform's performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. • Manage incident More ❯
Service Desk Analyst - VIP Support £30K to £32K London - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate … environment. The main focus of this role is to provide expert-level IT support and ensure efficient servicemanagement within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency … consistently meeting key service goals. This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems. The successful candidate should have the following skills Prior experience of providing VIP level support Service desk experience 1st/2nd line support experience Jira Service Desk ITSM Process More ❯
Service Desk Analyst - VIP Support £30K to £32K London - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate … environment. The main focus of this role is to provide expert-level IT support and ensure efficient servicemanagement within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency … consistently meeting key service goals. This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems. The successful candidate should have the following skills Prior experience of providing VIP level support (must have) Service desk experience 1st/2nd line support experience Jira Service Desk More ❯
IT Service Desk Manager/IT Support Team Leader A fantastic opportunity has arisen for a IT Service Desk Manager/IT Support Team Leader Analyst to join our leading law firm on a permanent basis. IT Service Desk Manager/IT Support Team Leader Responsibilities and Duties: • Lead, coach, and develop a team of five Service Desk Analysts to ensure consistent, high- quality support. • Set clear objectives, conduct regular 1:1s, and manage performance through reviews and regular input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee the day-to-day running of the IT Service Desk, ensuring timely and effective resolution of incidents and … requests. • Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of servicemanagement policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills More ❯
IT Service Desk Manager/IT Support Team Leader A fantastic opportunity has arisen for a IT Service Desk Manager/IT Support Team Leader Analyst to join our leading law firm on a permanent basis. IT Service Desk Manager/IT Support Team Leader Responsibilities and Duties: • Lead, coach, and develop a team of five Service Desk Analysts to ensure consistent, high- quality support. • Set clear objectives, conduct regular 1:1s, and manage performance through reviews and regular input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee the day-to-day running of the IT Service Desk, ensuring timely and effective resolution of incidents and … requests. • Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of servicemanagement policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills More ❯
Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL ServiceManagement disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer serviceMore ❯
Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL ServiceManagement disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer serviceMore ❯
East London, London, United Kingdom Hybrid/Remote Options
Syntax Integration Limited
Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL ServiceManagement disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer serviceMore ❯
City of London, London, United Kingdom Hybrid/Remote Options
Syntax Integration Limited
Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL ServiceManagement disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer serviceMore ❯
Central London / West End, London, United Kingdom Hybrid/Remote Options
Syntax Integration Limited
Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL ServiceManagement disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer serviceMore ❯
City of London, London, United Kingdom Hybrid/Remote Options
Indra
of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The IT Manager leads in IT Infrastructure Operations. Key duties include: Service ownership and leadership, overall accountability for infrastructure services scope, quality and outcomes, govern delivery against KPIs/SLAs. Team leadership in the UK, actively participating in new hirings and … TUPE process. Build, motivate and coach a high-performing service teams in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards. Responsible for service transition and tooling, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act … as strategic escalation points for complex issues, overseeing service processes, ensuring risk management, compliance, and security. Provide regular performance reporting and contribute to governance forums. Stakeholder engagement, principal escalation and reporting point to the client, coordinate with adjacent service towers and third parties. Financial stewardship, budget, forecasting and cost-to-serve optimisation. Driving continuous improvement. Drive maturity More ❯
of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The IT Manager leads in IT Infrastructure Operations. Key duties include: Service ownership and leadership, overall accountability for infrastructure services scope, quality and outcomes, govern delivery against KPIs/SLAs. Team leadership in the UK, actively participating in new hirings and … TUPE process. Build, motivate and coach a high-performing service teams in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards. Responsible for service transition and tooling, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act … as strategic escalation points for complex issues, overseeing service processes, ensuring risk management, compliance, and security. Provide regular performance reporting and contribute to governance forums. Stakeholder engagement, principal escalation and reporting point to the client, coordinate with adjacent service towers and third parties. Financial stewardship, budget, forecasting and cost-to-serve optimisation. Driving continuous improvement. Drive maturity More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Humanoid
corporate IT environment, ensuring it is secure, reliable, and scalable as the company grows.This is a hands-on leadership role , combining responsibility for end-user computing, identity and access management, corporate networking, and cyber security operations . What You’ll Do Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc. … . Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance reporting for corporate systems. Lead vendor management for hardware, software, and managed services. Ensure operational standards for backup, configuration, and change management. Engineering team , who manage product infrastructure (AWS, CI/CD, robotics environments); ITSM Lead , who manages service process … management and support The IT Director , to align on overall strategy, operational reliability, governance, and security maturity with business growth. We’re Looking For Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc.) Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance More ❯
corporate IT environment, ensuring it is secure, reliable, and scalable as the company grows.This is a hands-on leadership role , combining responsibility for end-user computing, identity and access management, corporate networking, and cyber security operations . What You’ll Do Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc. … . Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance reporting for corporate systems. Lead vendor management for hardware, software, and managed services. Ensure operational standards for backup, configuration, and change management. Engineering team , who manage product infrastructure (AWS, CI/CD, robotics environments); ITSM Lead , who manages service process … management and support The IT Director , to align on overall strategy, operational reliability, governance, and security maturity with business growth. We’re Looking For Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc.) Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance More ❯
IT Problem Management Specialist - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Management Specialist to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the Known Error … Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management processes … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT ServiceManagement, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using More ❯
IT Problem Management Specialist - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Management Specialist to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the Known Error … Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management processes … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT ServiceManagement, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using More ❯
IT Problem Management Specialist - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Management Specialist to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the Known Error … Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management processes … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT ServiceManagement, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using More ❯
