51 to 75 of 147 Service Management Jobs in London

text-decoration: none;} .csCCA9035D{color:#0000FF;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: underline;} Service Desk Team Lead - Professional Services - £50k - £60k - London The Service Desk Supervisor oversees the daily operations of the London IT Service Desk … ensuring top-tier technical support and exemplary customer service for all staff, and clients. In addition to general local and global service desk duties, this role at times will involve hands-on user support across multiple channels - phone, email, instant messaging/chat, and in-person. The Service ...

support for Microsoft Teams Monitoring server backups and ensuring software/hardware orders are fulfilled Managing Microsoft licensing and ensuring compliance Following ITIL-aligned service management practices and improving processes Ensuring all installations are recorded and licenses verified Reporting software process violations and supporting daily operations checks What … Directory, VMware, and Windows Server CCNA or equivalent networking experience Hands-on experience with desktop and server hardware (2nd line support) Familiarity with ITIL service management practices (Advantageous ...

support for Microsoft Teams Monitoring server backups and ensuring software/hardware orders are fulfilled Managing Microsoft licensing and ensuring compliance Following ITIL-aligned service management practices and improving processes Ensuring all installations are recorded and licenses verified Reporting software process violations and supporting daily operations checks What … Directory , VMware , and Windows Server CCNA or equivalent networking experience Hands-on experience with desktop and server hardware (2nd line support) Familiarity with ITIL service management practices (Advantageous ...

+ allowances & benefits (detailed below) About the Role We are seeking an experienced Senior Manager, Data Centre Operations to lead the operational performance, service quality, and resilience of a major carrier-dense, globally connected data centre campus. The site supports mission-critical colocation services, high-density deployments, extensive interconnection … ecosystems, and 24/7 operational demands. This role oversees facilities operations, engineering/M&E teams, and incident management processes while ensuring excellence in service delivery and compliance with strict availability, safety, and security standards. Key Responsibilities Operational Leadership Oversee day-to-day data centre operations, ensuring ...

strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement … during critical incidents. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. This role requires you to remain hands ...

strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement … during critical incidents. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. This role requires you to remain hands ...

Sector: SaaS What are you going to do? Our client is a global SaaS company with expertise for over 30 years in a modern service-management platform designed to create a smoother, smarter, and more efficient experience for both employees and support teams. As a Business Development Representative … market. Upon joining you'll be assigned a Business Unit dedicated to generating opportunities in specific industries alongside a Business Development Manager, Service Management Consultant, and Customer Success Manager. The client has branches around the world, you'll be part of international organisation too! While ...

making things better for customers. It is a great role for someone who has worked in a software house environment in Customer Success, Service Delivery, Account Management or Business Partnering seeing a new challenge. The Customer Engagement Partner will act as the key link between customers and internal … teams. You'll be the person who ensures every query related to my client's products-whether it's a finance question, a service request, or something more complex-gets the right attention, the right response, and the right outcome. This is a chance to join a newly established ...

Service Desk Manager/IT Support Team Leader A fantastic opportunity has arisen for a IT Service Desk Manager/IT Support Team Leader Analyst to join our leading law firm on a permanent basis. IT Service Desk Manager/IT Support Team Leader Responsibilities and Duties … Lead, coach, and develop a team of five Service Desk Analysts to ensure consistent, high- quality support. • Set clear objectives, conduct regular 1:1s, and manage performance through reviews and regular input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee ...

Service Desk Manager/IT Support Team Leader A fantastic opportunity has arisen for a IT Service Desk Manager/IT Support Team Leader Analyst to join our leading law firm on a permanent basis. IT Service Desk Manager/IT Support Team Leader Responsibilities and Duties … Lead, coach, and develop a team of five Service Desk Analysts to ensure consistent, high- quality support. • Set clear objectives, conduct regular 1:1s, and manage performance through reviews and regular input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee ...

Service Desk Lead - London (office based, 4 days per week in the office) - £50,000 to £60,000 Please note: This position does not offer sponsorship. Applicants must have full legal eligibility to work in the UK and be able to commute to the office 4 days per week. … digital platforms, including marketing automation, CMS, websites, and analytics tools, supporting marketing teams to deliver efficient, data-driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding ...

Service Desk Lead - London (office based, 4 days per week in the office) - £50,000 to £60,000 Please note: This position does not offer sponsorship. Applicants must have full legal eligibility to work in the UK and be able to commute to the office 4 days per week. … digital platforms, including marketing automation, CMS, websites, and analytics tools, supporting marketing teams to deliver efficient, data-driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding ...

services across a diverse portfolio. This is a senior, but hands-on role – in which you'll act as the operational hub for security service delivery, managing demand, coordinating resources, tracking service delivery, and ensuring timely fulfilment of security services. The Senior Manager will work with security teams … clients to optimize service delivery and maintain service. What You'll Do Optimise the delivery of established security services and manage any changes to those services. Support allocation of service requests to appropriate security delivery teams. Monitor service delivery performance and quality, including tracking service delivery ...

Senior Service Delivery Project Manager Hybrid | 1 day per week onsite in London 12 months with a strong possibility of extension We’re seeking an experienced Senior Service Delivery Project Manager to play a pivotal role in a carve-out programme. Proven experience in carve-out programmes … hands-on, highly organised professional with a proven track record in complex, multi-site carve-out projects. Key Responsibilities Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU. Define, maintain, and enforce service transition frameworks, governance, and standards. Coordinate readiness ...

Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee the effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents … disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic and operational oversight of incident and problem management processes, ensuring robust governance and compliance with regulatory and operational resilience frameworks, including DORA. You will also drive continuous improvement initiatives, strengthen operational resilience ...

Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator youll be joining a telecoms company responsible for next generation wireless infrastructure. Youll work in a small team and closely with the Head of Delivery and Head of Programmes … support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors. Its a fully remote role, with potential travel into ...

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect … Manage ServiceNow sales documentation and Partner Program compliance Co-ordinate and monitor Partner Portal deal registrations, with input from the Sales Team, and Partner Management Team stakeholders as required. Support the ServiceNow license sales process including, requesting quotes from ServiceNow, placing licence orders, and liaising with both the customer ...

Senior IT Field Engineer Lead from the front and help shape a growing service function We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. The business has quickly become a trusted partner to commercial clients across London, delivering … modern, reliable telecoms and data solutions. We're now looking for an experienced Senior IT Field Engineer to join our service delivery function. This role is ideal for someone who enjoys being hands-on while also mentoring others, improving processes and helping to shape how technical support is delivered. ...

10+ years’ experience in Service Management or Application Service Ownership within enterprise or multi-vendor environments. · Proven experience leading discovery and transition phases for large-scale service transformations. · Strong understanding of ITIL principles, alongside modern DevOps and SRE practices. · Demonstrated success defining SLAs, KPIs, and measurable … stakeholder engagement and communication skills — able to balance structure with flexibility in fast-paced environments. · Experience working with engineering and operations teams to design service models that scale. ...

10+ years’ experience in Service Management or Application Service Ownership within enterprise or multi-vendor environments. · Proven experience leading discovery and transition phases for large-scale service transformations. · Strong understanding of ITIL principles, alongside modern DevOps and SRE practices. · Demonstrated success defining SLAs, KPIs, and measurable … stakeholder engagement and communication skills — able to balance structure with flexibility in fast-paced environments. · Experience working with engineering and operations teams to design service models that scale. ...

hiring an IT Support Lead & Infrastructure Engineer to join a growing, international organisation in Financial Services, with a strong focus on service quality, resilience, and modern IT practices. This role is ideal for someone who enjoys being hands-on technically, but also wants responsibility for overseeing IT support operations … wider EMEA/APAC users Acting as the main escalation point for high-impact and VIP issues Overseeing ticket quality, prioritisation, trends and service performance Owning office IT, hardware procurement, vendors, licensing, and AV systems Working closely with senior engineers on infrastructure and security initiatives Getting involved in projects ...

hiring an IT Support Lead & Infrastructure Engineer to join a growing, international organisation in Financial Services, with a strong focus on service quality, resilience, and modern IT practices. This role is ideal for someone who enjoys being hands-on technically, but also wants responsibility for overseeing IT support operations … wider EMEA/APAC users Acting as the main escalation point for high-impact and VIP issues Overseeing ticket quality, prioritisation, trends and service performance Owning office IT, hardware procurement, vendors, licensing, and AV systems Working closely with senior engineers on infrastructure and security initiatives Getting involved in projects ...

bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering … improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self ...

mainland China, delivering a secure, high-performance infrastructure platform that underpins business operations across all locations. Reporting to the Head of Infrastructure and Service Delivery, you will lead the Infrastructure Operations function, managing a team of nine specialists and working closely with the Infrastructure Engineering team. You will ensure … applications operate reliably, meet performance and availability targets, and evolve to support business growth. You will drive operational excellence and continuous improvement through measurable management, proactive monitoring, and a focus on automation, observability, and digital-experience monitoring. In addition, you will develop and empower your team, providing the technical ...

mainland China, delivering a secure, high-performance infrastructure platform that underpins business operations across all locations. Reporting to the Head of Infrastructure and Service Delivery, you will lead the Infrastructure Operations function, managing a team of nine specialists and working closely with the Infrastructure Engineering team. You will ensure … applications operate reliably, meet performance and availability targets, and evolve to support business growth. You will drive operational excellence and continuous improvement through measurable management, proactive monitoring, and a focus on automation, observability, and digital-experience monitoring. In addition, you will develop and empower your team, providing the technical ...