51 to 75 of 561 Service Management Jobs in London

both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics. This role … sits within the Technology department reporting to the Global IT Service Manager. Technology is central to the success of our organisation. The 290+ strong global Technology Department and delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. ...

support clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands-on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows … improvement through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future-state operating models, service management processes and organisational structures that are standardisation-led, automation-first and AI-ready.· Future State Design & Operating Model Definition: Design target cloud ...

thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact. IT Service Transition Manager – Global IT Service Management Site Introduction In 2021, pladis proudly opened the doors to our vibrant global … home to both our UK and Global Corporate teams, bringing together diverse teams across the business. What will this role achieve? The IT Service Transition Manager is accountable for the successful transition of IT projects, changes and enhancements into live service across five global regions, ensuring services ...

world of potentialThis is a rare opportunity to step into a highly visible leadership role where you'll help shape the future of Technology Service Operations across a global organisation. You’ll have genuine influence over strategy, service performance, operational resilience, and investment decisions, while working closely with … stakeholders at the highest level, including the CIO, CTO, COO and CEO, giving you the opportunity to shape business-critical decisions during major incidents, service reviews and strategic planning.A role you will loveAs a key member of the Technology leadership team, the Head of Technology Service Excellence partners ...

seeking an experienced Head of Identity and Access to lead the strategy, architecture, engineering and operational management of dentsu’s global identity services.This role combines strategic leadership with strong technical authority, ensuring our identity platforms are secure, resilient, scalable and aligned with business and security requirements across a complex … candidate will bring deep expertise across Microsoft Active Directory, Microsoft Entra ID and Okta, alongside strong knowledge of identity security, Microsoft PKI, authentication, access management and identity lifecycle automation. They will provide architectural direction and technical leadership across these platforms, ensuring consistent standards, effective integration and a scalable approach ...

Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to customers in line with the scope of our support contracts. Working for designated accounts within Managed Services, they ensure that business as usual activity is delivered within agreed … service levels, act as a direct point of contact with key stakeholders taking ownership and where required drive continuous service improvement for that Customer. Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments ...

deeply embedded within our DNA. Invest in us and we’ll invest in you!.Job DescriptionRoles & ResponsibilitiesService Transition & Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support.Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point … contact and trusted advisor.Governance: Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders.Operational Management: Managing competing priorities across operational support and project delivery.Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs ...

Problem & Service Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions … progressed, and ticket quality is monitored and improved. The role works closely with engineers, team leads, managers, service delivery, clients and senior stakeholders to strengthen operational discipline, improve the quality of updates and documentation, and ensure tickets are managed effectively from identification through to resolution, the sucessfull candidate will ...

specified Full-time Not specified Operations Job Description The Service Delivery Associate (SDA) works within the Service Delivery Office (SDO) and owns the operational relationship for their assigned customers providing support for our Tier 2 customers at Telefónica Tech. They will work to develop an understanding … customers business needs and requirements. The SDO is part of the wider Service Delivery Management team which in turn forms the main customer relationship arm of Service Delivery within Telefónica Tech. The SDA will create, own and update documentation for their assigned customers and engage ...

Radiology Systems Manager, with great interpersonal skills and a strong commitment to team working to join the Health Informatics team, delivering outstanding service for County Durham and Darlington NHS Foundation Trust.The primary focus of the role will be the support, configuration and maintenance of the Trust's core Radiology … systems, providing a high quality service built on your foundations as an experienced IM&T professional.Furthermore, your role is critical to the implementation of the Digital Strategy within the Trust's Radiology service, as the subject matter expert delivering complex programmes and the provision of high quality support.Main ...

Problem & Service Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions … progressed, and ticket quality is monitored and improved. The role works closely with engineers, team leads, managers, service delivery, clients and senior stakeholders to strengthen operational discipline, improve the quality of updates and documentation, and ensure tickets are managed effectively from identification through to resolution, the sucessfull candidate will ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

wellbeing for all. The post holder will be responsible for the provision of a robust Digital Services Assurance function meeting the needs of Digital Service Users and Digital Services Analysts in line with provisions of the Digital Services Service Level Agreement (SLA). The post holder will provide … administrative support for the management of the Trust's digital assets and software licences. Working within agreed procedures and under the direction of the Digital Services Admin Supervisor, they will maintain accurate records, process approved procurement requests and help coordinate equipment and access requirements for new starters, movers ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside ...

engagements. As a ServiceNow Technical Architect, you will: Lead the end-to-end architecture, design, and technical governance of ServiceNow solutions across IT Operations Management (ITOM), Integrated Risk Management (IRM), Customer Service Management (CSM), Telecommunications Service Management (TSM), AIOps, Now Assist, and Agentic … providing strategic guidance on ServiceNow platform adoption, roadmap planning, and digital transformation initiatives. Define target architecture and solution blueprints that enable scalable, resilient, and service-aware operating models. Lead architecture discussions, workshops, and technical design reviews with client stakeholders and executive leadership teams. Drive ServiceNow platform innovation by leveraging ...

Summary of the responsibilities of the post: Contribute to the delivery of a high quality user experience across all areas of the ICT service, including fit for purpose systems and guidance, and high standards of access, availability, usability, usefulness and and excellent standards of service. Provide an excellent user … centred service that supports users to get full value from the digital tools and equipment available to them, helping users find the simplest, most secure way of achieving their goals. Deliver, implement and support others to ensure that the Councils values and practices always meet our objectives for security ...

electronic trading workflows across Credit, Rates and Repo. Essentials of the role Provide high-quality day-to-day production support, proactive monitoring, incident management and issue resolution for Front Office Fixed Income applications and eTrading services. Own high-severity incidents end to end, coordinating business users, internal technology teams … electronic venues and external vendors to restore service and minimise disruption. Support releases, upgrades and new functionality through appropriate testing, operational readiness, production controls, documentation and transition into BAU support. Candidate requirements More than five years of relevant experience in Fixed Income application support, trading support, production management ...

site) Working schedule: 1st Shift We are looking for a proactive and self-motivated Senior Problem Analyst/Manager to drive effective Problem Management practices, ensuring the identification, investigation, and resolution of recurring issues and service risks. Working within a collaborative team, you will manage the full Problem … lifecycle, coordinate root cause investigations, track corrective actions, and support continual service improvement initiatives. The role involves close collaboration with technical teams, service owners, vendors, and business stakeholders, as well as leading Post Incident Reviews (PIRs), Problem Review meetings, and stakeholder update sessions. You will be responsible ...

Infrastructure Project Manager - £70,000 - Kingston, Surrey - Hybrid Prince 2 - Project Manager - Service Delivery - Agile A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focused IT Project Manager & Service Delivery Manager to join their Technology Team. This is a broad … highly visible role, responsible for bringing structure, governance and accountability to the delivery of IT and infrastructure projects, while also supporting effective technology service operations. You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with ...

configuration, build, integration, testing, migration, implementation and validation of new or significantly enhanced capabilities. The role collaborates across EMEA and North America with project management, architecture, security, infrastructure, identity, service management, Finance, Procurement, business stakeholders and third‐party suppliers to deliver agreed project outcomes within approved scope … criteria. Design, configure, build, test and implement new or significantly enhanced Modern Workplace capabilities in accordance with approved architecture, security, risk, data, change and service‐management standards. What we're looking for Strong knowledge of Microsoft M365 SaaS platforms – Microsoft Exchange Online, Teams, Intune, Onedrive and Sharepoint Online. ...

Description About Service Cloud Service Cloud is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time … resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single advanced platform. With the industry's fastest-growing AI adoption rate — agentic ...

learning pathways that enable that team to perform at scale. The ideal candidate will bring a strong track record of leading large, multidisciplinary managed service teams in Public Sector or similarly regulated environments. They will understand how to move a service from mobilisation through stabilisation and into effective … operation, with robust governance, service management, workforce planning, performance oversight and continuous improvement. Just as importantly, they will have practical experience recruiting, building, training and upskilling teams, including graduates, apprentices or other early-career talent. They will be a hands-on, visible leader who can turn a developing ...

Service Delivery Manager Location: Newcastle Salary: £60,000 per annum Working Pattern: Hybrid (3 days per week onsite) Security Clearance: Active Security Clearance preferred, or eligibility to obtain UK Government Security Clearance is essential About the Role We are seeking an experienced Service Delivery Manager to join … growing technology team supporting critical NHS and Public Sector programmes. This is an exciting opportunity to take ownership of service delivery across complex environments, ensuring high-quality outcomes for clients while driving continuous improvement and operational excellence. You'll work closely with technical teams, business stakeholders, and end clients ...

diverse, ambitious team that celebrates creativity and collaboration.Ready to make your mark? Join us and be part of something bigger.As a Senior Software Service Manager, you will assist in the direction and management of Software Support Services across assigned areas of ownership. This will include overseeing other members … service team including service mangers, identifying future enhancements to process and systems and fostering strong client relationships to explore opportunities to win follow on business with existing customers. You will also work closely with the Principal service manager in identifying opportunities across a range of areas within ...

capabilities that serve as foundational services across the Data & AI ecosystem. This includes enterprise responsibility for Data Catalog, Data Dictionary/Business Glossary, Metadata Management, Data Lineage, Master Data Management (MDM), Reference Data Management (RDM), Data Quality, Data Profiling, and the enablement of Governance Workflow Automation. These … teams. As a member of the Data Platforms leadership team, this leader will establish governance and enablement capabilities as enterprise platform products, delivering self-service experiences, automated controls, reusable services and scalable platform capabilities. Working closely with the Head of Data Trust & Risk, Data Strategy & Architecture, Data Engineering, Security ...