51 to 75 of 290 Service Management Jobs in London

that fundamental knowledge is accessible, verifiable, and usable, to improve outcomes and benefit future generations. Visit and About the Division The Springer Nature Customer Service Center (SNCS) supports customer service, fulfilment, logistics, and customer experience management for Springer Nature's businesses, including research and professional publishing divisions. … resources, and offshored BPO. Purpose of the Role Responsible for delivering global 24/7 front-line support to institutional customers, ensuring high-quality service, continuous improvement, and effective collaboration with internal and external stakeholders. Demonstrates a forward-thinking approach, manages complex systems and data, and fosters confidence in … interactions. Responsibilities Ownership and delivery of front-line support aligned with strategy. Advocate for customers, sharing insights to improve experience. Set strategies for service improvement. Manage KPIs, standards, and targets. Develop and communicate customer service policies. Manage stakeholder relationships, including with sales and technology teams. Handle service More ❯

asset records, drive process improvements, and align with the McLaren way. Role Build and configure end-user devices: Arrange break-fix repairs with external service partners Build upon our break fix offering, with process and controls. Continual service improvement: Identify and drive forward improvements to process/service Field incoming service desk incidents and requests Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform Maintain our asset … management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents Escalate issues to 2nd/3rd Line and Major Incident teams when required Deal with/manage More ❯

Office Per Week) Salary: £40,000 - £44,000 Network IT are looking for an experienced ITSM Specialist to take ownership of our clients IT Service Management platform currently ServiceNow. You will help drive innovation, automation, and performance across their digital services. You'll support platform development, drive service … via dashboards, reporting, and KPIs Provide expert training, guidance, and documentation to ensure optimal platform adoption Identify and implement opportunities for automation and smarter service management Collaborate with internal teams and external suppliers to enhance service delivery Maintain the CMDB and support integrations (e.g., LDAP, SSO, third … party APIs) Experience ? Strong hands-on experience with ServiceNow ? Proven knowledge of ITIL-based service management processes (ITIL Foundation qualification required as a minimum) ? Skilled in scripting (e.g., PowerShell ) and integration technologies (REST/SOAP APIs) ? Analytical mindset and problem-solving skills ? Comfortable delivering training and technical documentation More ❯

an organization that values growth, teamwork, and professional development. Who You Are: You are a seasoned IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background and leadership skills, you excel at guiding teams to deliver high-quality IT … ITSM policies, procedures, and workflows. • Oversee the configuration and administration of ITSM platform, ensuring it meets the needs of the organization and support effective service delivery. • Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning. • Analyze service performance metrics and … align with business objectives and deliver value. • Stay up-to-date with the latest ITSM trends, tools, and technologies, and recommend enhancements to improve service management capabilities • Coordinate with contractors and suppliers to ensure alignment with project objectives and timelines What You'll Need: • MSc in Computer Science More ❯

departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers … make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organisation environment is highly desirable. More ❯

Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Recognised by the Financial Times as one of the UK’s Leading Management Consultants 2024, Wavestone UK is motivated and energised team with a collective sense of purpose. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative … dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Join us for a rewarding career in management consulting, offering competitive compensation, continuous learning, and ample opportunities for professional growth. For more information, visit www.wavestone.com and become part of our journey to … us to tailor advisory engagements to aid with some of their most complex technology problems , and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture More ❯

Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Recognised by the Financial Times as one of the UK’s Leading Management Consultants 2024, Wavestone UK is motivated and energised team with a collective sense of purpose. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative … dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Join us for a rewarding career in management consulting, offering competitive compensation, continuous learning, and ample opportunities for professional growth. For more information, visit www.wavestone.com and become part of our journey to … us to tailor advisory engagements to aid with some of their most complex technology problems , and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture More ❯

enable OKTA Platform Engineers to support the business effectively and securely while innovating the OKTA environment. What you'll be doing: Assist in the management of a new in-house OKTA technical support function delivering to a large and extremely diverse user base Liaison with internal OpCo and external … customers from a support perspective delivering a first-class service experience Liaison with identity engineering teams to ensure a bridge between support and engineering for a variety of build and migration projects from legacy identity systems Aid definition and implementation of a rigorous global JML process to ensure robust … and timely access management Standardisation of configuration across all deployments, aligned to best practices Ensure that audit standards are adhered to in relation to attestations and management of identities and service accounts To work with the Information Security teams to maximise the security of policies and solutions More ❯

Month Contract 🚀 Location: London – Hybrid (3 days a week) Type: Initial 6-Month Contract Rate: Up to £500 per day (Outside IR35) Transform IT Service Management in Commodities Trading We are recruiting on behalf of a client in the commodities trading sector who needs an experienced Ivanti ITSM … Developer to modernise their service management platform. This 6-month contract opportunity offers the chance to make a significant impact on critical systems that power trading operations and enterprise-wide services. Your Role and Impact 💪 As the Ivanti ITSM Developer, you'll have technical ownership and creative freedom … to: Architect and implement a comprehensive modernisation strategy Design and build an intuitive, cutting-edge self-service portal Optimise ITIL-compliant workflows to enhance efficiency in a fast-paced trading environment Develop integrations between Ivanti and critical platforms like JIRA Identify and implement automation opportunities across the platform You More ❯

Month Contract 🚀 Location: London – Hybrid (3 days a week) Type: Initial 6-Month Contract Rate: Up to £500 per day (Outside IR35) Transform IT Service Management in Commodities Trading We are recruiting on behalf of a client in the commodities trading sector who needs an experienced Ivanti ITSM … Developer to modernise their service management platform. This 6-month contract opportunity offers the chance to make a significant impact on critical systems that power trading operations and enterprise-wide services. Your Role and Impact 💪 As the Ivanti ITSM Developer, you'll have technical ownership and creative freedom … to: Architect and implement a comprehensive modernisation strategy Design and build an intuitive, cutting-edge self-service portal Optimise ITIL-compliant workflows to enhance efficiency in a fast-paced trading environment Develop integrations between Ivanti and critical platforms like JIRA Identify and implement automation opportunities across the platform You More ❯

the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Operations Manager (OM) is a senior management position within the Managed Services department and is responsible for delivering managed services within the Telecommunications (Voice and Data) Network Infrastructure arena. The OM … number of client accounts and is accountable to the Services Director for all commercial and operational performance within those accounts. Working closely with the Service Delivery teams (specifically the Service Delivery Managers) the OM must ensure that contractual deliverables are met for each client whilst maximising profitability. The … off deadlines. Responsible for financial performance within the allocated accounts ensuring maximum turnover and profitability across the accounts. Develop and produce timely and accurate management reports and information, both internally and for clients. Assist sales teams in winning new business, supporting the sales and marketing process as required, including More ❯

Team, Regional Technology Operations Managers Job Purpose: The AV Manager will work as part of the IFRS Foundation's Technology team responsible for the management and delivery of AV-based content, systems and services for the organisation. The Organisation: The IFRS Foundation is a not-for-profit organisation established … content, ensuring consistently high levels of quality. The AV Manager will work as part of the IFRS Foundation's Technology team, responsible for AV service globally. The role is based at the organisation's head office in London and will support AV delivery for staff around the world. IFRS … has a cloud-first approach to technology service delivery and uses cloud platforms including Microsoft 365, and elements of the Adobe stack including AEM and Analytics. The Foundation also makes extensive use of the Kaltura Video platform. The Team: The AV Manager works with the AV Team, regional Technology More ❯

Job Title: Service Architect Location: London Employment Type: Full-Time About BIP UK… BIP UK is a leading consulting firm, recognised among the Financial Times UK’s Leading Management Consultants 2025, specialising in digital transformation and innovation, and strategic advisory services. We empower organisations to achieve sustainable growth … collaborates with clients across industries to drive impactful change and create long-term value. Job Summary We are looking for an innovative and experienced Service Architect to join our dynamic team at BIP UK. This role is pivotal in driving digital transformation initiatives for our clients, helping them to … technology landscapes and achieve their strategic goals. The ideal candidate will possess a blend of technical, business, and strategic skills to design and optimize service delivery solutions effectively. Key Responsibilities: Design and architect end-to-end service architectures that align with business objectives and client needs. Define service More ❯

Job Title: Service Architect Location: London Employment Type: Full-Time About BIP UK… BIP UK is a leading consulting firm, recognised among the Financial Times UK’s Leading Management Consultants 2025, specialising in digital transformation and innovation, and strategic advisory services. We empower organisations to achieve sustainable growth … collaborates with clients across industries to drive impactful change and create long-term value. Job Summary We are looking for an innovative and experienced Service Architect to join our dynamic team at BIP UK. This role is pivotal in driving digital transformation initiatives for our clients, helping them to … technology landscapes and achieve their strategic goals. The ideal candidate will possess a blend of technical, business, and strategic skills to design and optimize service delivery solutions effectively. Key Responsibilities: Design and architect end-to-end service architectures that align with business objectives and client needs. Define service More ❯

We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence, and control they need to drive … locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a trusted advisor, meeting SLAs/KPIs and resolving … issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We'll provide you with the opportunity to grow More ❯

world. Ivanti's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and … you ready to join us on the journey to elevate Everywhere Work? Company Overview Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards … What you get to do in this role: Work directly with designated sales representatives to help them create solutions focused on UEM (Unified Endpoint Management) & Security and how they deliver value to customers' IT management and operational challenges. Oversee and participate in initial discovery meetings with customers, providing More ❯

This ITSM Service Manager role is an exciting opportunity for an experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high-quality … service delivery. Reporting to the Head of Production Services and Governance, you’ll work with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience …/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience within major incident and problem management Knowledge of real-time market data and high-volume trading systems; Exchange or Clearing House experience advantageous Demonstrated expertise in supporting critical applications and defining SLAs/service More ❯

This ITSM Service Manager role is an exciting opportunity for an experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high-quality … service delivery. Reporting to the Head of Production Services and Governance, you’ll work with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience …/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience within major incident and problem management Knowledge of real-time market data and high-volume trading systems; Exchange or Clearing House experience advantageous Demonstrated expertise in supporting critical applications and defining SLAs/service More ❯

Service Desk Project Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The Service … role is suited to someone who has led internal and external user support desks and has supported or delivered the product in which this service was managed. The key is around establishing an end-user focused service desk. It involves monitoring service delivery, managing comprehensive and cost … effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and the full range of banking benefits. Required More ❯

Service Desk Project Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The Service … role is suited to someone who has led internal and external user support desks and has supported or delivered the product in which this service was managed. The key is around establishing an end-user focused service desk. It involves monitoring service delivery, managing comprehensive and cost … effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and the full range of banking benefits. Required More ❯

Change/Release Manager Salary : (c£49,000 - £52,000 in London; Outside London c£46,000 - £49,000 Pension : Civil Service Pension with an employer contribution of 28.97% Contract Type : Permanent Business Area : Enterprise Service Management Working Pattern : Full-time An exciting new permanent opportunity has … become available to Join a UK leading Service Change Team within the public sector to play a pivotal role in the management and implementation of service changes with minimal impact on customers and users. This role is crucial in managing changes and releases into production, coordinating with … multiple stakeholders across Enterprise Service Management, Business units, and suppliers. Day-to-day of the role: Manage and oversee changes/releases into production, ensuring they are implemented with control and rigour. Work closely with the Transformation Programme to deploy transition releases effectively. Support the operationalisation of defined More ❯

of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk … Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and … availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents and provide direction during critical outages. Stakeholder Collaboration: Engage with business, development, and infrastructure teams to More ❯

user training as required. Review open calls (Incidents and Requests) and action them in order of priority. Update Incidents and Requests (within the ServiceNow Service Management tool) with relevant actions to keep the users and others informed of call progress. Escalate issues and involve other Field Service Engineers wherever required to resolve issues as quickly as possible. Ensure that assets are correctly updated and in the correct status in Service Now. Liaise with other teams when required to fix technical issues. Ensure that operational processes are adhered to including Incident Management, Request Management, Major Incident Management, and Problem Management. Participate as required in agency integrations, technology projects and desk moves. Any other duties designated by the Field Services Team Leader. Act as 1st and 2nd line on-site support for agency users. Liaise with: Service Desk, Field Service Engineer More ❯

Director, Client Experience & IT Services Job ID: ADMN- Location: Kingston (with Tri-Campus Responsibilities) Deadline: May 14, 2025 Job Type: Administrative/Management Start Date: Immediately Number of Positions: 1 Duration: Full-Time Position Summary The Director of Client Experience and Services at St. Lawrence College leads the transformation … of IT service delivery by fostering a client-focused culture and implementing strategies that enhance operational efficiency, reliability, and user satisfaction. This senior leadership position is integral to aligning technology services with the college's mission of providing exceptional education and support to its diverse community of students, faculty … academic departments, administrative units, and IT teams, to deliver seamless and responsive services that meet the evolving needs of the college. By overseeing the Service Centre, Client Services teams, IT infrastructure, and relationships with external vendors the Director ensures the consistent delivery of high-quality support while driving initiatives More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities - Lead and deliver complex advisory engagements across business case development, IT … operating model design, governance, and organizational change management - Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps - Advise clients on the impact of cloud transformation, helping them develop and implement new digitally enabled business models that leverage cloud operating models. - Conduct assessments and … and maturity of cloud operating model transformations, adjusting as needed to ensure success. - Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. - Develop business cases and value propositions for cloud adoption and digital transformation initiatives More ❯