51 to 75 of 220 Service Management Jobs in London

employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Operations Manager (OM) is a senior management position within the Managed Services department and is responsible for delivering managed services within the Telecommunications (Voice and Data) Network Infrastructure arena. The OM has overall responsibility for a …/or projects across a number of client accounts and is accountable to the Services Director for all commercial and operational performance within those accounts. Working closely with the Service Delivery teams (specifically the Service Delivery Managers) the OM must ensure that contractual deliverables are met for each client whilst maximising profitability. The OM must develop a healthy … roll and financial reporting cut-off deadlines. Responsible for financial performance within the allocated accounts ensuring maximum turnover and profitability across the accounts. Develop and produce timely and accurate management reports and information, both internally and for clients. Assist sales teams in winning new business, supporting the sales and marketing process as required, including RFP responses, client meetings and More ❯

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in West London. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate organisations with multiple business units spread across multiple locations … required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ITIL accreditation preferred Outstanding Stakeholder Management skills Please note, engagement is via umbrella company only; all tax and More ❯

ready to make a real impact and be part of something truly extraordinary? At NHS Blood & Transplant, we are embarking on an exciting journey of transformation, enhancing our IT service provision to set new standards of excellence. You will have the opportunity to help shape and subsequently deliver the strategic vision of being the best organisation of its type … in the world. As a key member of a specialist team, you will be given considerable scope to develop the services provided by the Service Management team which are fundamental to NHS Blood & Transplant providing lifesaving and improving services on an unprecedented level. This varied hybrid role will be a mixture of home working and NHSBT centre base … services providing job satisfaction that is second to none. What can be better than saving or improving a life? Main duties of the job Responsibilities will include: Supporting the Service Manager in Change Evaluation and Change Management activities to ensure impact of change requests are fully understood and planned for accordingly. Releasing and Deployment of new versions of More ❯

on complaints that have not been resolved by the NHS in England, UK government departments and some other public organisations. We do this fairly and without taking sides. Our service is free. About the role We are looking for an ICT Project Manager with a broad range of experience in Digital Transformation to join the ICT Change Delivery team. … lead on the specification and implementation of ICT projects/programmes as identified within the ICT portfolio, driving performance and delivery and minimising risk using established programme and project management techniques. Main Duties: • Lead the delivery of one or more of ICT's programmes or projects. • As a key member of the ICT, contribute to the planning and development … vision and objectives. • Proactively manage and report on progress, taking corrective action as required to keep tasks, teams, and individuals on track and within budget. • Ensure adherence to Portfolio Management Office methodologies and standards across the programme/project to deliver new products/services to required quality standards. • Undertaking internal and external networking practices with the aim of More ❯

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities … office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted … entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are More ❯

Looking for an opportunity to lead service excellence in a fast-growing technology environment? A leading Nordic IT services provider with a strong presence across Europe, this organisation delivers end-to-end digital transformation solutions for businesses of all sizes. Known for its customer-first approach, it offers expertise in cloud services, infrastructure, managed services, and cybersecurity. With a … focus on long-term partnerships, innovation, and sustainable growth, it has built a reputation for helping clients harness technology to achieve measurable business outcomes. The team is hiring a Service Delivery Manager to oversee the delivery of managed services, ensuring operational excellence, service quality, and customer satisfaction. Ready to take the lead in delivering outstanding IT services? Apply … now! Responsibilities: Oversee day-to-day service management operations Maintain and strengthen long-term client relationships Manage client escalations with urgency and professionalism Identify and execute up-selling opportunities within existing accounts Drive Continual Service Improvement (CSI) initiatives Ensure effective financial and resource management for client accounts Collaborate with suppliers and third-party vendors to maintain More ❯

We are searching for a Service Transition Analyst to join a team undergoing significant change with new technologies and opportunities for development. This role offers exposure to a variety of digital ticketing technologies, suppliers and customers, while following best practice processes that align with recognised IT industry frameworks. As a Service Transition Analyst, you will support the Transition … ready for operational use and can be supported effectively after go-live. Responsibilities - Contribute to detailed Transition plans with input from internal teams and external suppliers - Maintain and validate service acceptance criteria during readiness reviews - Support Early Life activities immediately after go-live - Report on Transition progress and readiness status - Help improve Transition processes and documentation - Act as a … point of contact for Transition-related queries and risks - Strong knowledge of Microsoft Office applications - Familiarity with IT service management frameworks or service transition practices - Experience with digital ticketing or service delivery systems - Any relevant qualifications in ITIL or project/service management Be first to hear about new opportunities with job alerts direct More ❯

We are currently recruiting for a Service Transformation Lead with a background in end user support to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid: 2/3 days a week onsite in London Key Responsibilities: Support the delivery of transformation initiatives across the Digital Workplace Services portfolio, including but not limited to … the following areas: Workstation refresh planning and execution Meeting room and collaboration strategy delivery and enhancement Business facing projects including implementation of a cloud-based email signature management platform and rebranding (including related service introduction, privacy impact assessment, and security threat analysis) Event space capability improvements in London and Paris Implementation of Teams Chat support Voice of the … Customer (VoC) surveys in LATAM (Q3) and UK (Q4) Creation and rollout of device entitlement policies and end user device catalogue Automation of Joiner/Mover/Leaver processes Service management process improvements Budget planning, contract renewal support, and cost efficiency tracking Track progress, manage risks and issues, and provide regular updates to the Service Strategy & Transformation More ❯

This role takes responsibility for defining and managing a sustainable and profitable consulting practice aligned to the strategy of the overall business and, provides guidance and advice on leveraging service management capabilities to effectively deliver value to clients. This role aims to increase business value with key clients and to realize pull-through business as a result of … team(s) in complex engagements by generating demand through acting as a subject matter expert. Develops the required process, policies and tools relating to financial, people, marketing and delivery management and ensures they are in place and managed operationally. Leverages their relationship skills and knowledge of the client environment to assist and influence the client. Takes full ownership for … to formulate and implement the Consulting Services strategy and organizational capability that provides vision and forward direction for the business. Sets the standard for client satisfaction and develops client service policies, procedures and standards that will drive optimization and client satisfaction. Uses understanding of business objectives, market trends and client requirements to develop a consulting service practice and More ❯

aligned technology strategy that sets a clear direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT function. … Embed frameworks such as: ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated … to reduce cost and complexity. Oversee the consolidation of the IT environment, supporting migration towards a unified operating ecosystem (currently a mix of Microsoft and Google platforms). Relationship Management Lead and be responsible for overall implementation of the architecture and technology deliverables, fostering a culture of collaboration across IT and business teams to identify and address IT business More ❯

to the Architecture Director, with a day-to-day focus on core serviceslike network, backup, monitoring, security and governance. Where required, the role extends into each of our four Service Teams to ensure standards are adopted, appropriate resources are being used to deliver value to our customers, while being operationally resilient, secure and cost effective. The Cloud Engineer is … primarily a hands-on role, but there are important design, documentation and communication expectations due to regular engagement with senior stakeholders, as well as day-to-day relationships with Service Teams. How you will contribute at Janes: Design, build, operate and monitor our core cloud infrastructure Maintain IaC codebases for platform and common services to be used by service teams. Adopt an environment of continuous improvement for security, resilience and cost. Ensure services are appropriately patched and maintained to minimise vulnerabilities. Ensure standards are adopted across Service Teams. Mentor and support Service Teams on appropriate use of cloud resources. Contribute to service management processes covering change control, incident management and DR. Operate in More ❯

and tablets to smartphones and IP phones Responsibilities: To provide technical support for our Digital Workplace services both remotely and in person. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To achieve 70% + of incident closures within one hour To take ownership of user problems … and be proactive when dealing with user issues. To manage cases on our service management tool (currently Service Now) Maintain a log of any software or hardware problems detected. To respond to enquiries from clients and help resolve any hardware or software problems. Support users in the use of our Digital Workplace services by providing necessary training … and advice. Escalate more complex calls to the relevant level 3 support teams. To update/create knowledge databases with new processes, and fixes Case Management: Ensuring Incidents and Requests are managed following the ITIL framework Regular updates maintained on own cases Notifying users of all progress and status Following IT Security Guidelines Ensure that there is a good More ❯

technology and/or solution delivery for a system/platform, its constituent components and interfaces and dependencies with other systems. Work closely with the business systems teams and service management teams to deliver change as part of a prioritised portfolio of work, working to time, cost and quality parameters, and provide a level of on-going support … larger projects, and the resulting technical releases to the agreed schedule, within quality parameters and to budgets. Primary point of contact for programme/project managers, business stakeholders and Service Management for technical matters of delivery and day to day operations. Ensure adequate support (resources and processes) is in place for the technologies in scope. Resolution of incidents … and problems within SLA, ensuring correct resource and suppliers are utilised. Where applicable, line management of development and test staff, including performance management, mentoring and coaching. Matrix management of other staff (e.g. config management) and supporting processes to enable overall technology delivery, in particular ensuring non-production environments and test data are fit for purpose to More ❯

represent the Trust IG approach which enables new developments, introduction of emerging technologies, better use of information assets that will enhance treatment and care options with better outcomes for service users, flexible and efficient professional practice for staff, compliant and lawful clinical and corporate operations in strategic partnerships. Career Progression pathways and development opportunities: We are committed to get … lead the work programme required to fulfil the strategic goals and will be responsible to manage and lead the IG service. The post holder will lead an advanced IG service that is fit to support a London mental health trust and its strong association with academic partners such as the Institute of Psychiatry, Psychology and Neuroscience (IoPPN) and Kings … the vibrant high-street that offers great shopping opportunities and with a wide range restaurants. Job description Job responsibilities Key responsibilities and skills Leadership Lead the development, delivery and management of the IG function that is fit to support the vision and digital aspirations of a mental health trust to empower service users, support clinicians, enable research, improve More ❯

office-based (London, Holborn), Monday to Friday. This is a leadership position that will best suit an already established, hands-on and people-oriented professional, with an exceptional customer service ethos and deep understanding of how to drive a 1st class user support experience. You will lead a London-based team of circa 15 UK support engineers and work … closely with our Malaysian operation to ensure consistent 24/7 global support. You will play a pivotal role in upholding Doherty Associates' service excellence, focusing on team development, operational effectiveness, and client satisfaction. Responsibilities Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Conduct regular one-to-one meetings to ensure … staff's wellbeing Ensure effective staff onboarding, probations and performance reviews Train the service desk team on how to deliver outstanding customer experience Perform skills analysis, identifying technical training needs across the team Service Desk Operations Ensure effective and efficient ticket triage, escalation, and resolution Act as a senior escalation point for complex support issues; take ownership and More ❯

Description We are seeking an experienced and dynamic Global Application Manager & Eclipse Service Platform Product Owner to lead the development, management, and optimization of our global service applications and the Eclipse Service Platform. In this role, you will be responsible for defining the application and platform vision where product is owned by WTW or work with … the bridge between technical teams and stakeholders, driving innovation, efficiency, and continuous improvement. Key Responsibilities: Product Ownership & Strategy: Define and maintain the vision, roadmap, and backlog for the Eclipse Service Platform and global applications with the respective application product owners in the Service Platform space Collaborate with stakeholders to gather requirements and prioritize features that drive business value. … applications to improve scalability, performance, and security. Ensure seamless integration with other systems, applications, and third-party services. Oversee API development with product owner and ensure best practices in service-oriented architecture. Team Leadership & Collaboration: Work closely with engineering, DevOps, and support teams to deliver high-quality solutions. Facilitate agile ceremonies, including backlog grooming, sprint planning, and retrospectives. Act More ❯

role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. … IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. … Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security More ❯

Manager and working closely with other internal ITS teams, the Network support engineer will provide internal technical consultancy and oversight for all UK network services outsourced to a network Service Provider (NSP – currently British Telecom). This role demands a strong technical background, coupled with a holistic ITIL Service based mentality and experience managing Service Providers. The … will act as mentor to inexperienced team members Accountable for end-to-end administration of Network, F5 and Forescout technologies Responsible to manage end to end process of firewall management/administration Configuring and troubleshooting issues related to Cisco switches (Nexus) and routers (ASR/ISR) Configuring and maintaining F5 load balancers and troubleshooting F5 related issues Work closely … with technology services teams and put-up action plan for firewall OS/patch upgrades, rebuild etc. Service request fulfillment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) Providing technical network infrastructure assistance and guidance to business relationship managers, project managers, infrastructure managers and other technical and non-technical staff Work More ❯

Manager and working closely with other internal ITS teams, the Network support engineer will provide internal technical consultancy and oversight for all UK network services outsourced to a network Service Provider (NSP – currently British Telecom). This role demands a strong technical background, coupled with a holistic ITIL Service based mentality and experience managing Service Providers. The … will act as mentor to inexperienced team members Accountable for end-to-end administration of Network, F5 and Forescout technologies Responsible to manage end to end process of firewall management/administration Configuring and troubleshooting issues related to Cisco switches (Nexus) and routers (ASR/ISR) Configuring and maintaining F5 load balancers and troubleshooting F5 related issues Work closely … with technology services teams and put-up action plan for firewall OS/patch upgrades, rebuild etc. Service request fulfillment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) Providing technical network infrastructure assistance and guidance to business relationship managers, project managers, infrastructure managers and other technical and non-technical staff Work More ❯

over 10 years ago specialising in financial consulting to support Central Government departments improve the accuracy and efficiency of their accounts and processes. Since then, we have developed our service offerings significantly, where we are now trusted strategic delivery, and transformation partners for clients across Central Government, Healthcare, Education, Non-for Profit, and many Private Sector organisations. Our key … the services we deliver to our clients. We are recruiting for a PMO Delivery Consultant to join our existing internal delivery team, who will work with the Function's Service Delivery & Engagement Managers (SDEM) to ensure internal and external governance, and support the successful delivery of work packages and services across multiple client accounts. The successful individual will need … will need to have strong knowledge and experience of working within client-facing roles where they have delivered governance, reporting, and general project support duties, supporting project delivery and service management activities etc. They will need to demonstrate strong experience in delivering and adhering to process, continuous improvement, and prioritisation of activities. The ideal candidate would have experience More ❯

Consulting, Finance Consulting (Finance Strategy and Transformation) - UK Are you passionate about supporting organisations to set-up and improve their Finance and Global Business Services (GBS) through enterprise performance management, digital innovation, and developing creative solutions? The opportunity Finance Consulting works with clients to address mission critical issues for the Chief Financial Officer (CFO), creating value and delivering world … technologies (particularly across record-to-report, order-to-cash, procure-to-pay, as well as financial planning and analytics) overseeing transition to future models designing and implementing experience-led service management all encompassed by end-to-end programme management Your key responsibilities You will be either leading smaller projects or leading workstreams in larger projects, and responsible … to evaluate, design, and deliver solution options that leverage cutting edge technologies. You will motivate and manage high performing diverse teams, aligned to EY's values delivering exceptional client service preparing our clients for a digital future. Skills and attributes for success We are looking for professionals who are great communicators, team players, relationship builders with a real desire More ❯

Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street, integral to the Alpha product set. Customers include top investment management, wealth management, banking, and insurance firms. Role and Responsibilities This role supports the growth and complexity of our business, ensuring service levels are maintained, and relationships with … collaborates with Global and Regional Heads of Delivery to ensure operational control gates are observed, escalating risks as needed. The role also works with On-Boarding, Upgrade teams, Client Management, and the Global Operations Centre to ensure process adherence and effective client lifecycle management. Key responsibilities include process improvement based on data analysis, reporting enhancements, and ensuring platform availability. … Key Responsibilities Ensure batch reporting and KPI monitoring, identifying improvements. Support planning, issue management, and client environment ownership. Manage change communications and operational updates to executive management. Lead Business Recovery Management and incident response for major issues. Drive process improvements and build business cases for recommended actions. Analyze data to generate reports for stakeholders and improve case response More ❯

and translate their business and technical requirements, propose solutions to business problems, and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager … or consulting role. Proven leadership skills in managing small teams and projects. Ability to produce documentation at various levels, including technical and customer-facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR … products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) is beneficial. Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients More ❯

We’re partnered with a boutique network solutions provider working with leading finance organisations across the UK. They are looking for a Service Manager to take ownership of service delivery and performance. Acting as the main point of contact for customers and vendors, you’ll ensure services are reliable, efficient, and meet agreed SLAs – while driving continuous improvement … across the business. What you’ll be doing: Managing SLAs to ensure performance targets are met. Acting as the key liaison between customers, vendors, and internal teams. Leading service reviews, handling escalations, and resolving issues quickly. Tracking and reporting on service performance for senior leadership. Managing vendor relationships and driving service quality improvements. What you’ll bring … 3+ years’ experience in service management or telecom service delivery. Strong knowledge of enterprise telecom services and vendor management. Proven experience managing SLAs, service reviews, and escalations . Excellent stakeholder management and communication skills. If you’re looking for an opportunity to make a real impact within a growing provider, apply now . More ❯

We’re partnered with a boutique network solutions provider working with leading finance organisations across the UK. They are looking for a Service Manager to take ownership of service delivery and performance. Acting as the main point of contact for customers and vendors, you’ll ensure services are reliable, efficient, and meet agreed SLAs – while driving continuous improvement … across the business. What you’ll be doing: Managing SLAs to ensure performance targets are met. Acting as the key liaison between customers, vendors, and internal teams. Leading service reviews, handling escalations, and resolving issues quickly. Tracking and reporting on service performance for senior leadership. Managing vendor relationships and driving service quality improvements. What you’ll bring … 3+ years’ experience in service management or telecom service delivery. Strong knowledge of enterprise telecom services and vendor management. Proven experience managing SLAs, service reviews, and escalations . Excellent stakeholder management and communication skills. If you’re looking for an opportunity to make a real impact within a growing provider, apply now . More ❯