51 to 75 of 90 Service Management Jobs in London

governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality. About the role We are now growing our project management team and this new position will suit an experienced IT Project Manager, with a deep understanding of delivering managed services projects, predominantly in the Microsoft Modern Work/M365 … resolve client concerns or escalations promptly. Qualifications, experience, and skills Prince 2 Practitioner or other (equivalent) industry-recognised qualifications. Background of working as a Project Manager in a Managed Service Provider environment, delivering cloud-based projects (Microsoft Modern Work/M365 technology stack). Solid understanding of both, Waterfall and Agile methodologies, with the ability to apply the most … appropriate project controls to suit the situation. Strong understanding of IT service management (ITSM) principles. Experience of project management tools and ITSM platforms. Familiarity with vendor management and procurement processes. Ability to manage delivery of multiple projects simultaneously to different customers. Good commercial acumen, financial governance of a project, including budget and profitability tracking, invoicing, and More ❯

support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and … prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

support a client with their Windows 11 rollout. The engineers will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process. Windows 11Deployment Responsibilities: Deploying Windows 11 devices following a structured process. Handling device rebuilds overnight and handing them back to end users. Engaging professionally with customers … of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that … operational needs. Provide assistance as a project resource, as and when required. Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT Service Lead or Service Management team. Use suppliers and vendors as a source of escalation to resolve problems. Support firm events that require an engineer on hand for More ❯

Client Account Manager Location: London Job Type: Full-time Our client is looking for a Client Account Manager to join their Business-to-Business (B2B) team within the Enterprise Service Management directorate. This pivotal role involves comprehensive management responsibilities for one or several principal government client accounts, reporting directly to the Head of B2B. Day-to-Day … of the Role: Manage client relationships to ensure service requirements are met within budget, service levels, and expectations. Oversee budgets, forecasts, and costs, ensuring invoicing is completed within agreed timeframes. Maintain transparency and compliance in cost and service delivery in line with the Memorandum of Understanding (MoU). Develop a deep understanding of services provided and contribute … insights for service enhancement. Act as the client's advocate within the organisation, ensuring all issues are resolved and changes are implemented efficiently and cost-effectively. Lead internal and external governance meetings, providing direction and leadership. Prepare regular progress reports and forecasts for internal and external stakeholders using key account metrics. Collaborate with B2B Change and Risk colleagues to More ❯

a multi-skilled 24/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: hosting cloud centre of excellence connectivity central capabilities Services are delivered to internal customers and NHS organisations. The Cloud Centre of Excellence (CCoE) team at NHS … the cloud engineering pillar within the team, responsible for defining and implementing technical landing zones, guardrails and optimised environments to the internal and external organisations. This is a senior management role which will lead and expand the current functions resources, talent and service capabilities. This role is instrumental in helping the NHS deliver on the governments Cloud First … residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. Please make sure you meet these requirements before applying for this role. You dont More ❯

Our client, a London Borough is seeking a Programme Manager with the following skills and experience; Programme Leadership – Develop, implement, and oversee programme management frameworks including business cases, initiation documents, project plans, risk/issue logs, and reporting to ensure delivery of outcomes and benefits. Strategic Planning & Compliance – Scope and specify projects to meet organisational, statutory, and community requirements … of-living initiatives for local residents. Employment & Training Initiatives – Lead delivery of employment and training services, including hubs, apprenticeships, work placements, and partnerships with employers and training providers. Asset & Service Management – Oversee the operation and strategic use of community assets (e.g., centres, hubs), maximising social value, volunteering opportunities, and resident capacity building. Partnership Development – Forge and maintain relationships … opportunities and resources for residents. Circular Economy & Sustainability – Lead design, implementation, and evaluation of circular economy initiatives supporting estate decarbonisation, local SME growth, and green skills employment. Financial & Performance Management – Ensure effective programme monitoring, evaluation, and reporting of outcomes, demonstrating financial stewardship and social impact delivery. Leadership & Governance – Support the Head of Service in team coordination, organisational change More ❯

initial setup through transition to steady-state bliss Playing performance detective - monitoring, alerting, and keeping our systems purring like well-oiled mainframes Mastering the dark arts of PTFs, change management, and keeping everything current (and secure, naturally) Crafting disaster recovery plans that actually work - because "have you tried turning it off and on again?" isn't always viable for … through ITIL processes with the grace of a seasoned shepherd Creating documentation so clear that your future self will thank you (and so will everyone else) Collaborating brilliantly with service management, security, and networking teams to hit those all-important SLAs What We're Looking For Essential skills: Deep IBM i (AS400) wizardry across multiple environments - you know … your way around green screens like a native BRMS mastery (or equivalent backup tooling) - because data loss is not an option Rock-solid security chops - authority management, auditing, job scheduling, the full monty SLA-driven service delivery experience with proper reporting and governance (no smoke and mirrors here) ITIL fluency across Incident, Problem, and Change management - including More ❯

IT company is currently recruiting an IT Project Manager to work in their London office. You will be responsible for supporting Japanese clients with IT infrastructure operations and project management, ensuring a stable and secure IT environment. The ideal candidate will have experience in managing IT infrastructures, project management skills, and strong communication abilities. Understanding of Japanese culture … both English and Japanese, depending on the stakeholders Examples of tasks (these are just examples and not limited to the following): - Coordination with clients and partner companies (proposals, project management, etc.) for network construction and closure projects associated with the establishment or closure of client bases in the EMEA region - Coordination with the client's headquarters in Japan (and … in a dynamic environment Demonstrated success in managing multiple projects and operational tasks simultaneously Strong working knowledge of Microsoft Office applications Solid understanding of the IT project lifecycle and service management best practices At least 5 years' experience in IT infrastructure operations and/or project management roles PRINCE2 Practitioner or similar project management certification (e.g. More ❯

applications estate & generative AI (GenAI) tools. This is a pivotal, new role ensuring the smooth deployment, optimisation, and support of applications that underpin their legal services, document and matter management, and AI-enhanced productivity. The role requires a broad technical background but focuses on regular interaction with partners and senior stakeholders to identify business efficiencies through the adoption/… applications engineering within legal or professional services. Strong knowledge of legal applications and GenAI platforms. Experienced in Microsoft 365, Azure, Entra AD, and Windows Server. Familiar with ITIL and service management tools. Ability to quickly learn and present new technology. Excellent communication, troubleshooting, and client service skills. If you're passionate about legal technology and keen to More ❯

engineering within legal or professional services Strong knowledge of legal applications and GenAI platforms Skilled in Microsoft 365, Azure, Entra AD, and Windows Server Familiar with ITIL frameworks and service management tools Excellent communicator with strong troubleshooting and client service skills If you're eager to make an impact, drive innovation, and work at the forefront of More ❯

followed, and driving continuous improvements across our systems and services. Key Responsibilities Provide advanced technical support for IT infrastructure, applications, and systems. Oversee IT helpdesk operations to ensure efficient service delivery. Design, implement, and maintain IT systems including Servers, networks, and cloud solutions. Monitor system performance, proactively identifying and resolving issues. Implement IT best practices, policies, and procedures. Collaborate … and problem-solving abilities. A customer-focused mindset with a proactive approach. Desirable (Nice to Have) Relevant certifications (eg, CompTIA Network+, Microsoft Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (VMware, Hyper-V). More ❯

followed, and driving continuous improvements across our systems and services. Key Responsibilities Provide advanced technical support for IT infrastructure, applications, and systems. Oversee IT helpdesk operations to ensure efficient service delivery. Design, implement, and maintain IT systems including servers, networks, and cloud solutions. Monitor system performance, proactively identifying and resolving issues. Implement IT best practices, policies, and procedures. Collaborate … and problem-solving abilities. A customer-focused mindset with a proactive approach. Desirable (Nice to Have) Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (VMware, Hyper-V). Why Join Us? A chance to take ownership and shape IT operations in a growing environment. Opportunities to More ❯

followed, and driving continuous improvements across our systems and services. Key Responsibilities Provide advanced technical support for IT infrastructure, applications, and systems. Oversee IT helpdesk operations to ensure efficient service delivery. Design, implement, and maintain IT systems including servers, networks, and cloud solutions. Monitor system performance, proactively identifying and resolving issues. Implement IT best practices, policies, and procedures. Collaborate … and problem-solving abilities. A customer-focused mindset with a proactive approach. Desirable (Nice to Have) Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (VMware, Hyper-V). Why Join Us? A chance to take ownership and shape IT operations in a growing environment. Opportunities to More ❯

professional experience as a ServiceNow Developer Strong JavaScript, Glide API, and ServiceNow development tooling Experience creating workflows, client scripts, UI policies, and business rules Understanding of ITIL processes and service management principles Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers Excellent problem-solving and communication skills Active SC clearance required Desirable: ServiceNow CSA certification, CIS certifications More ❯

innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. Description Job title: SAP Quality Management Consultant Location: Flexible with travel when required Salary: Circa £65,000 - £70,000 DOE Your new role Here at Hitachi Rail we have a unique opportunity for an experienced … SAP Quality Management Consultant who will support the business through the day-to-day management of the SAP Platform applications. This role operates in a fast-paced environment with regular collaboration with both internal and external stakeholders. Provide 2nd/3rd line support for incidents reported to the service desk in line with SLA. Design & deliver technical … MM/WM/PP Modules QM Inspection Plans, Lot Inspections, Results Recording Quality Notifications QM Master Data QM Inspection Methods Project Stock Serialised/Split Valuation Materials Batch Management Good understanding of integration with other SAP modules. Completed at least 3 significant full systems implementation lifecycles Completed solution configuration for primary module Operated in multi-project, matrix managed More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM More ❯

collaborating closely with Product teams to ensure technical excellence and strategic alignment. Your work will focus on designing solutions that address critical business challenges in areas such as crew management, network scheduling, and roster optimisation. Work closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product … to end solution architecture, outlining appropriate component responsibilities and boundaries, producing interaction diagrams explaining how the solution hangs together. Clear communication of the defined solution to the delivery and service teams (both in house and third party). Ensure key factors such as total cost of ownership, ongoing maintenance, a broad understanding of architectural risk etc. are considered in … ensure documentation meets easyJet's architecture standards, aligns to the defined end to end solution, as well as meets its business functional and non-functional requirements Collaborate with the Service Delivery team to define the support model for platforms, products and components in the end to end architecture Review and assess aspects of detailed design that deviate from the More ❯

across cloud-based and on-premise estates while influencing other teams' roadmaps to ensure security is a primary consideration in their long-term planning. Shaping a new standard of service for the NHS: You'll collaborate with our Head of Service Management to build a single, streamlined approach to service reporting, meeting the rigorous standards and … requirements of our valued NHS customers. Empowering users through automation and AI: You will lead the implementation of new tooling and leverage AI to build a more efficient, self-service model, empowering users to solve their own problems. What We're Looking For We need a Staff Security Engineer who embodies our Principles and thrives on significant challenges. We More ❯

by Trustees appointed by the Methodist Church. They conduct business in line with the Church’s ethics and their own company values. They are seeking a technically skilled and service-oriented IT Support Technician to support the venue’s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT assets, supporting … hospitality environment. User provisioning, access control, and troubleshooting. Familiarity with Microsoft Defender for Endpoint and Microsoft Intune for device compliance and protection. Basic understanding of network patching, switch port management, and cabling standards. TCP/IP, DNS, DHCP, VLANs, and Wi-Fi support. Clear communication with technical and non-technical users. Ability to work effectively as part of a … technical support team. Having a relevant certification (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) and an experience with Jira Service Management (JSM) are advantageous. Benefits: As a member of their team, you will have access to a range of benefits, including: Generous pension Group Income Protection Private medical insurance Life assurance 25 days of annual leave + bank More ❯

by Trustees appointed by the Methodist Church. We conduct business in line with the Church s ethics and our own company values. We are seeking a technically skilled and service-oriented IT Support Technician to support the venue s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT assets, supporting … hospitality environment. User provisioning, access control, and troubleshooting. Familiarity with Microsoft Defender for Endpoint and Microsoft Intune for device compliance and protection. Basic understanding of network patching, switch port management, and cabling standards. TCP/IP, DNS, DHCP, VLANs, and Wi-Fi support. Clear communication with technical and non-technical users. Ability to work effectively as part of a … technical support team. Having a relevant certification (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) and an experience with Jira Service Management (JSM) are advantageous. Benefits: As a member of our team, you will have access to a range of benefits, including: Generous pension Group Income Protection Private medical insurance Life assurance 25 days of annual leave + bank More ❯

by Trustees appointed by the Methodist Church. We conduct business in line with the Church’s ethics and our own company values. We are seeking a technically skilled and service-oriented IT Support Technician to support the venue’s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT assets, supporting … hospitality environment. User provisioning, access control, and troubleshooting. Familiarity with Microsoft Defender for Endpoint and Microsoft Intune for device compliance and protection. Basic understanding of network patching, switch port management, and cabling standards. TCP/IP, DNS, DHCP, VLANs, and Wi-Fi support. Clear communication with technical and non-technical users. Ability to work effectively as part of a … technical support team. Having a relevant certification (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) and an experience with Jira Service Management (JSM) are advantageous. Benefits: As a member of our team, you will have access to a range of benefits, including: Generous pension Group Income Protection Private medical insurance Life assurance 25 days of annual leave + bank More ❯

technology strategist to shape and drive digital transformation across EMEA. The Role Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions. Define IT roadmaps to modernise infrastructure, service management, and digital platforms. Partner with C-Suite executives to align technology vision with business goals. Influence strategic adoption of Cloud, AI (including GenAI), Data Management, and … across a global environment. About You 10+ years' experience shaping IT strategy and enterprise architecture in large organisations. Proven success driving digital transformation across infrastructure and operations. Strong stakeholder management and influencing skills at Board/Executive level. Certified in ITIL, TOGAF, SAFe or Cloud (AWS, Azure, GCP). A visionary leader who can deliver clarity, strategy and results. More ❯

Salary - Circa £160k base + Benefits. Location Hybrid/London The Role Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions. Define IT roadmaps to modernise infrastructure, service management, and digital platforms. Partner with C-Suite executives to align technology vision with business goals. Influence strategic adoption of Cloud, AI (including GenAI), Data Management, and … across a global environment. About You 10+ years' experience shaping IT strategy and enterprise architecture in large organisations. Proven success driving digital transformation across infrastructure and operations. Strong stakeholder management and influencing skills at Board/Executive level. Certified in ITIL, TOGAF, SAFe or Cloud (AWS, Azure, GCP). A visionary leader who can deliver clarity, strategy and results. More ❯

delivery oversight experience w/global F500 customers and ecosystem partners - Business development and sales experience including innovative agreements w/integrators, ISVs and managed services providers - Third level management experience of professional services delivery teams in high growth technology sales environments; - Visible IT Industry thought leadership on relevant topics related to the enterprise cloudbased IT operating model - Vertical … in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations. - Demonstrated industry leadership in the areas such as IT service management, cloud computing, or IT Strategy. - Track record of implementing AWS services in a variety of distributed computing, enterprise environments. - Advanced degrees in engineering and/or business More ❯

and required fields; fix gaps rapidly to keep reporting dependable. Produce category MI from, SpendViz and Ariba to inform decisions (pipeline, cycle times, compliance, value delivery). Supplier Risk Management (SRM) & compliance: Initiate and coordinate SRM assessments and ongoing reviews (e.g., InfoSec, Privacy, BCM/Resilience) for material/critical suppliers; ensure Riskonnect/Ariba status and artefacts are … approvals follow policy thresholds. Stakeholder engagement & business partnership: Act as trusted advisor to the Cloud and ICS teams and adjacent technology stakeholders (HR/Finance/CRM platform owners, service management, programme teams), aligning category plans with roadmaps and transformation priorities. Work seamlessly across UK/US/France & Mumbai teams; drive clarity on business requirements, evaluation criteria … Sourcing team savings targets; all material suppliers through SRM with actions tracked to closure. Stakeholder engagement: build appropriate stakeholder relationships. The Requirements: Extensive experience in IT Procurement/Category Management (cloud services, software/SaaS, or cyber security). Strong record leading multi-stage sourcing and complex negotiations. Demonstrable a clear understanding of category planning capability (market analysis, segmentation More ❯