What will you be doing? You will work as an IT Operations Support Engineer , collaborating with colleagues and internal teams to manage incident and request processes. Your responsibilities include overseeing the deployment of releases and patches into the live environment, ensuring it remains up to date, and … interactions within resolver teams, and stepping into incident lead roles during major outages or disruptions. The role covers core hours and out-of-hours support on a rota basis for Priority 1 incidents, from 7 am to 10 pm, 7 days a week. Ideal candidates will have strong technical … to adapt communication style to the audience and avoid jargon. Flexibility to cover occasional unsociable hours for project delivery is required. What is in it for you? We offer competitive salaries and benefits such as: Up to 20% discount on products Access to retail discounts, savings on days out More ❯
Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk … Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes … The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do More ❯
Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: Were recruiting Technical Support Analyst Mller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we … and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme. We are currently recruiting for a Technical Support Analyst to be based at our Market Drayton offices. We are looking for an experienced individual to support all company employees with problems … relating to the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support at remote sites. Tech... More ❯
Job Description Job Overview Our client, we’re working with exclusively, Has an opportunity for a Support Contracts Manager with a passion for engineering and a good knowledge of software systems, networks and software development, to join their expanding team with leadership qualities. The Support Manager will be … is looking forward to building additional team strength across all areas of the business. Responsibilities and Duties Working as a member of the Systems Support team to: Ownership of the support function, driving initiatives and improvements to maximise customer satisfaction Line management duties of Support Team members … including employee appraisals Identify team training requirements to fulfill customer support agreements Management and reporting of KPIs within customer SLAs Key decision maker in prioritisation, delegation and escalation of systems support Develop the case management system to ensure effici... More ❯
