126 to 150 of 153 ITIL Jobs in the Midlands

Sales-related systems. Ensure Sales applications are consistently available, performant, accurate, and compliant. Manage and prioritise service requests, incidents, and system enhancements. Align with ITIL-based service management processes through coordination with other Technology teams. Responsible for the productivity and efficiency of the team through consistent management of performance, regular … platforms such as Salesforce, Mulesoft, Vonage, and payment services Demonstrated ability to lead cross-functional teams and manage third-party vendors Strong understanding of ITIL or similar IT service management frameworks Proven ability to lead cross-functional teams and manage third-party vendors Excellent communication and stakeholder management skills Skilled ...

design services that meet business needs Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership or managerial role overseeing … ITIL processes Hands-on experience running or facilitating CAB meetings Experience implementing new systems or processes, including ticketing platforms Knowledge of governance, due diligence, and formal IT frameworks Excellent communication and stakeholder management skills Experience in legal, insurance, finance, or a related professional services sector (desirable) Advanced ITIL certifications (preferred ...

platform optimisation, configuration, and continuous improvement. You will work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences. Key Responsibilities Monitor ServiceNow platform health, performance, and capacity. Apply patches, upgrades, and maintain overall platform stability. … dashboards, and UI pages. Create and maintain user roles, groups, ACLs, and access policies. Maintain and improve CMDB accuracy, health, and data integrity. Implement ITIL-aligned service management processes. Identify automation opportunities and deliver enhancements using scripting and workflow tools. Support Agile/SCRUM development cycles and iterative releases. Deliver ...

Change Management process. Line manages any staff working in this team. What you'll bring Essential skills Strong understanding of ITIL practices, particularly Service Design, Service Transition, Change & Release Management and Problem Management. Strong understanding of ITIL framework (ITIL v4 certification preferred). Extensive and demonstrable experience of managing ...

environment would be beneficial. • Working knowledge of the configuration management landscape. • Good understanding of the framework and the processes associated with it. • Proficient in ITIL & Service Management Processes • At least 2 years' experience working in a Change/Request ITIL environment. • Proven track record in Incident and Service Level Management ...

environment. The successful candidate will be responsible for maintaining, configuring, and optimising the ServiceNow platform, ensuring stability, performance, security, and alignment with business and ITIL best practices. This role requires strong hands-on ServiceNow administration and development experience, combined with excellent stakeholder engagement and process improvement skills. Key Responsibilities Monitor … pages, dashboards, and Service Portal components Create and manage user roles, groups, and ACLs Maintain CMDB health, accuracy, and data integrity Implement and support ITIL best practices across service management processes Analyse existing processes and identify opportunities for automation and optimisation Support Agile/SCRUM delivery and iterative platform enhancements ...

Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Stoke On Trent/Hybrid Charles Simon Associates are currently looing for a Service Desk Analyst on an initial 3 month contract basis for our prestigious market leader based in Stoke … including good time management Hardware support including Laptop & PC building Any experience of supporting MS Exchange is highly desirable Experience of working within an ITIL environment is highly desirable Start date is ASAP for the Service Desk Analyst The Service Desk Analyst will be responsible for: Ensuring that the Service ...

Service Manager: • 7+ years' experience in IT Service Management, with at least 3 years in a leadership or managerial capacity. • Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management. • Strong understanding of risk management, compliance, and governance frameworks. • Skilled in ITSM platforms such as ServiceNow … Remedy, or equivalent. • ITIL v3 Foundation; advanced ITIL certifications highly desirable. • Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website ...

large sized enterprise Planning, organising, leading and delivering complex,fast-moving workloads with both internal and external 3rdparty resources Working to recognised methodologies i.e. (ITIL, Agile) A broad range of technical experience within a fast paced,dynamic environment Design, manage and implement enterprise WAN and LANnetworks and communications Supporting junior … Testbed and simulation platforms Hold these qualifications...  Degree or relevant qualifications in a technology orscience subject Hold the following (or relevant equivalent):o CCNPo ITIL v3/v4 foundation level Soft skills...  Diligent and show attention to detail. Passionate about infrastructure. Capable to show a growth mind-set Flexible ...

service integrator and driving continual improvement across IT operations. Key Responsibilities Manage and assure the delivery of IT services, platforms, and products using ITIL best practices . Oversee incident, problem, change, request, and event management , ensuring effective coordination and communication. Monitor and report on service performance , SLAs, and OLAs, providing … Service Manager or similar role in a multi-supplier or SIAM environment . Demonstrable evidence of delivering measurable service improvements. Expertise in ITIL frameworks , ServiceNow , and service management tools. Experience managing multiple IT services/platforms and balancing competing priorities. Ability to produce governance reports and assurance documentation. Excellent communication ...

Role We are looking for an experienced Digital Service Manager to join our client's team and lead service management activities aligned with ITIL principles. You will ensure the delivery of high-quality digital services, manage stakeholders and suppliers, and drive efficiency improvements across the organisation. Key Responsibilities Oversee service … compliance with legislation and best practice. Drive cost savings and process improvements year-on-year. Support and mentor junior team members. Essential Skills & Experience ITIL Foundation certification (plus at least one ITIL Lifecycle course or equivalent). Proven experience in service management and stakeholder engagement. Strong decision-making and problem ...

LANinfrastructure. Planning, organising, leading and delivering complex,fast-moving workloads with both internal and external 3rdparty resources Working to recognised methodologies i.e. (ITIL, Agile) A broad range of technical experience within a fast paced,dynamic environment Supporting junior colleagues via mentoring, training, anddocumentation Demonstrate knowledge of...  Enterprise application, middleware … these qualifications...  Degree or relevant qualifications in a technology orscience subject Hold the following (or relevant equivalent):o Cisco Certified Network Associate (CCNA)o ITIL v3/v4 foundation level Softer skills  Diligent and show attention to detail. Passionate about infrastructure. Capable to show a growth mind-set Flexible ...

skills Experience with Windows based applications TCP/IP, FTP, HTTP(s), SMTP, SSH, Telnet, TLS/SSL, SNMP Experience of working within an ITIL environment Desirable skills for this role are: You will show a flexible approach to working hours to meet own objectives and assist colleagues in meeting … their objectives. You will ideally be used to working within an ITIL framework whilst showing the ability to work under pressure. Thoroughness is key, with good attention to detail and the ability to deliver to agreed timescales. About us We're one of the largest building societies ...

your strengths lie in troubleshooting, governance, or designing new systems, there's scope to make this role your own.You'll be working within an ITIL-aligned environment, collaborating with peers and contributing to the organisation's digital transformation. The Skill Requirements: Successful candidates will have a blend of the following … Windows-based applications Familiarity with core protocols: TCP/IP, FTP, HTTP(S), SMTP, SSH, Telnet, TLS/SSL, SNMP Experience working within an ITIL framework The Benefits: Salary up to £66,200 (12-month FTC) Hybrid working model (1 day onsite in Coventry) Discretionary bonus scheme Inclusive and ethical ...

related to resolution timeframes and conflicting/competing priorities that require multi-tasking Desire to learn about new features and technology Understanding of the ITIL framework relating to incidents, problems and the change management life cycle It would be advantageous if you had any of the following … Payroll Java/Groovy Scripts Oracle Apex Oracle Certifications to support your experience to date Previously worked in a Managed Services environment ITIL v4 Foundation certification ...

related to resolution timeframes and conflicting/competing priorities that require multi-tasking Desire to learn about new features and technology Understanding of the ITIL framework relating to incidents, problems and the change management life cycle It would be advantageous if you had any of the following … Payroll Java/Groovy Scripts Oracle Apex Oracle Certifications to support your experience to date Previously worked in a Managed Services environment ITIL v4 Foundation certification ...

related to resolution timeframes and conflicting/competing priorities that require multi-tasking Desire to learn about new features and technology Understanding of the ITIL framework relating to incidents, problems and the change management life cycle It would be advantageous if you had any of the following … Payroll Java/Groovy Scripts Oracle Apex Oracle Certifications to support your experience to date Previously worked in a Managed Services environment ITIL v4 Foundation certification ...

related to resolution timeframes and conflicting/competing priorities that require multi-tasking Desire to learn about new features and technology Understanding of the ITIL framework relating to incidents, problems and the change management life cycle It would be advantageous if you had any of the following … Payroll Java/Groovy Scripts Oracle Apex Oracle Certifications to support your experience to date Previously worked in a Managed Services environment ITIL v4 Foundation certification ...

Security Cleared Test Lead (UAT, Systems Test) ITIL, ISTQB, Test Lead with current security clearance or must be able to gain SC before commencing employment. Looking for an agile/flexible test lead, someone who can work on their own initiative across different systems. Creating plans, run test team, specify … with all levels of the business. Bridging the gap between technical and non-technical, stakeholders, engineers, service teams. Experience tester who is ISTQB and ITIL focused. Developing test plans, strategies, test cases based on project reqs & specs. Functional, performance, UAT to validate the quality of services. End to end test ...

operational support experience in mediumlarge enterprise environments? Knowledge of WAN/LAN support, cloud platforms, databases, middleware, and automation? Experience delivering complex workloads using ITIL or Agile methodologies? The ability to mentor, support and guide junior colleagues? A proactive, adaptable mindset with the ability to work under pressure … continuous improvement? If so, please do apply! Infrastructure support | Enterprise apps | WAN/LAN | Cloud platforms | Databases | Automation & scripting | Capacity & performance monitoring | Security | ITIL | Agile ...

oversee end-to-end IT service delivery and operations for business and IT customers. The role ensures services meet defined performance levels and manages ITIL service practices, application lifecycle management, and incident, problem, request, event, and change management. Responsibilities include maintaining SLAs and OLAs across the IT portfolio, monitoring supplier … processes, and knowledge assets to support operational efficiency, resilience, and regulatory compliance. Oversee and assure service delivery for platforms, products, and services through comprehensive ITIL service management practices. Ensure effective outcomes for application lifecycle management. Accountable for managing incident, problem, request, event, and change management across allocated services, ensuring ...

this role, youll play a key part in ensuring our IT assets are managed efficiently and strategically. While not essential, qualifications such as ITIL v4 , ISEB , or ISO 19770-1 would be a great bonus. We work in a hybrid way, with a requirement to travel into our Walsall office … process and maturity assessment experience Certification in Software asset management (e.g, CSAM) Desirable: Excellent knowledge of how software usage supports business functions and processes. ITIL v4 ISEB ...

Hawskworth UK have a great opportunity for an 'Infrastructure & Network Security Specialist', on a Permanent basis. This will be working for a prestigious and global leader in the Insurance space. This will be based in ...

Hawskworth UK have a great opportunity for an 'Infrastructure & Network Security Specialist', on a Permanent basis. This will be working for a prestigious and global leader in the Insurance space. This will be based in ...

Hawskworth UK have a great opportunity for an 'Infrastructure & Network Security Specialist', on a Permanent basis. This will be working for a prestigious and global leader in the Insurance space. This will be based in ...