126 to 150 of 158 ITIL Jobs in the Midlands

performance and satisfaction. You will spend time across customer sites, coaching teams, analyzing data, and driving improvements while ensuring adherence to internal processes and ITIL guidelines. #J-18808-Ljbffr ...

delivering exceptional customer outcomes. You will own service performance, governance and the roadmap for the support teams, build capability, manage budgets, and drive ITIL-aligned processes while partnering with delivery, project and technical colleagues to scale our Maximo, TRIRIGA and MREF capabilities. #J-18808-Ljbffr ...

Cloud. Experience delivering infrastructure migration or transformation projects. Knowledge of automation and configuration management tools. Experience working within highly regulated or enterprise-scale environments. ITIL awareness or experience working within ITIL-aligned service management processes. If this is the role for you please submit your CV at your earliest convenience. ...

systems support services through a strategic outsourced support partner. Ensure incidents, problems, service requests, changes and releases are managed effectively and in accordance with ITIL-based processes. Manage service performance through agreed KPIs, SLAs and operational metrics. Coordinate support for business-critical incidents and major service disruptions. Ensure support documentation … financial planning and performance management platforms. Good understanding of system integrations, interfaces and data flows across enterprise applications. Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management. Experience supporting financial controls, audit processes and regulatory requirements. Ability to analyse complex business and technical issues ...

delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service—engineered for speed, consistency, and technical excellence through … guidance and direction during high-priority incidents and P1 bridge calls. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate ...

VMware Cloud technologies Experience with Microsoft Hyper‐V Experience with Citrix Hypervisor PowerShell scripting and automation Disaster Recovery and Business Continuity solutions ServiceNow and ITIL‐based service management Experience supporting large‐scale enterprise IT environments Excellent problem‐solving and troubleshooting skills Strong customer‐facing communication and stakeholder management experience Experience … VMware Cloud Foundation (VCP‐VCF) Industry Keywords Enterprise IT Environments Managed Service Providers (MSPs) Technical Documentation Service Transition Continual Service Improvement Tools & Technologies ServiceNow ITIL-Based Service Management Microsoft Hyper‐V Citrix Hypervisor Disaster Recovery Solutions #J-18808-Ljbffr ...

implementation of the Change Request process, ensuring that all changes to IT services and infrastructure are implemented efficiently, with minimal disruption and alignment with ITIL best practice. Your responsibilities will include: Co ordinating and managing Change Requests (CRs) from initial submission and triage through to successful delivery, ensuring agreed timescales … ServiceNow, BMC remedy etc..) The ability to work effectively in a team environment Strong communication and people skills Essential qualifications for the Change Manager: ITIL certification (Foundation Minimum) We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show ...

Service Management Team. Based in the company’s Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework and be responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for assisting … ITSM tool Strong customer service approach and team player Desirable Criteria Technical experience in development, testing or configuration management Experience of Service Management Tools ITIL experience and qualifications Experience of working with the following: ADO React JavaScript SQL C Sharp Azure Tools #J-18808-Ljbffr ...

embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties of the job Lead the transition of new and changed services into … will include: Service Transition & Delivery Lead end-to-end service transition activities ensuring new or changed services meet defined entry and exit criteria Embed ITIL-aligned service transition processes, including change, release and knowledge management Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior ...

Deliver a consistent, secure and intuitive experience across managed and BYOD platforms. Maintain standards, technical documentation, processes and support runbooks. Ensure changes align with ITIL Incident, Change and Problem Management practices. Act as a technical SME within projects and transformation programmes. Support audits, compliance activities and security reviews relating … packaging and third‐party patch automation tooling. Apple Business Manager; Netskope Secure Web Gateway and/or Private Access. MD-102 and/or ITIL certification; MECM Co‐Management; KQL. Experience managing macOS through Intune and supporting Microsoft Teams Rooms. What We Can Offer in Return With an impressive order ...

This role will also support the Service Desk on call rota, currently working 1 in 5. We are looking for the following in applications: ITIL Certification Proven experience in a support services or IT service supervisory role Experience managing and leading support teams in a fast-paced environment Experience with … with proven strong technical expertise Experience with Microsoft technologies, including cloud-based services like Microsoft 365 Strong understanding of IT service management frameworks (e.g., ITIL) and experience in implementing best practices Experience with service desk tools and platforms (e.g., ServiceNow, Zendesk, JIRA) Strong leadership and people management skills, with ...

ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. … proven support management or team lead responsibilities. Ability to remain calm and effective under pressure, including in high-priority or escalated scenarios. Understanding of ITIL principles and experience managing incidents, problems, and changes. Proven experience managing client relationships and delivering against support SLAs. Experience working in a technical product environment. ...

leadership and governance forums. Coordinate effectively within a global, multi-vendor service environment. Operational Excellence and Continuous Improvement Drive service maturity initiatives aligned with ITIL best practices. Define and improve operational dashboards, KPI frameworks, service reporting, and governance mechanisms. Identify automation, workflow optimization, and process improvement opportunities across support operations. … Management, or Service Operations within enterprise IT environments. Experience managing Service Operations for PLM, 3DEXPERIENCE, or other large-scale enterprise applications. Good understanding of ITIL processes, particularly Incident, Major Incident, Problem, Change, Release, and Service Level Management. Experience working with global stakeholders and large enterprise user communities. Strong communication, presentation ...

Dynamics 365 or comparable cloud business systems Experience with Power Platform tools, ideally including Power Automate, Power Apps, Power BI or Dataverse Understanding of ITIL service management processes, including incident, change, problem and release Strong troubleshooting, documentation and communication skills, with the ability to work with technical and non-technical … audiences Ability to collaborate with internal teams and third-party suppliers, ideally with Microsoft or ITIL Foundation certification The benefits... We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities to give you the recognition you deserve: 35 hours ...

experience advantageous. Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres and cloud partners. Clear understanding of ITIL principles and Incident, Problem, Change and Release Management processes (ITIL Foundation preferred). Extensive experience of defining, supporting and managing the lifecycle of Network … maintain clear and focused thinking under high-pressure situations. Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena. ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent). We Are RS At RS, wearemaking amazing happen for a better world. As a global ...

experience advantageous. Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres and cloud partners. Clear understanding of ITIL principles and Incident, Problem, Change and Release Management processes (ITIL Foundation preferred). Extensive experience of defining, supporting and managing the lifecycle of Network … clear and focused thinking under high‐pressure situations. Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena. Desirable ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent). We Are RS At RS, we are making amazing happen for a better world. ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...

Transition within complex IT environments. Strong track record of transitioning projects into BAU support. Experience reviewing and improving IT service management processes. Knowledge of ITIL Service Management (ITIL Foundation minimum). Excellent stakeholder management, communication and facilitation skills. Experience creating practical frameworks, documentation and governance processes. Available to start immediately ...

Deskside Support, Desktop Support or IT Support position. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience working within an ITIL-based support environment. Experience supporting Microsoft Windows and Microsoft 365 environments. The ability to prioritise workloads and manage multiple support requests effectively. A professional, organised … customer-focused approach. Desirable Qualifications ITIL Foundation. CompTIA A+. Microsoft Windows and Microsoft 365 certifications. What's on Offer? Salary up to £35,000. Opportunity to work in a dynamic technical support environment. Exposure to a broad range of technologies and infrastructure. Training and development opportunities. Supportive team culture with ...

deal with customers via email, phone and video conferencing. You’ll then log the issue and track it through to resolution according to ITIL best practice. It will mean taking ownership of all your daily tasks and completing each one to the highest standards. Enthusiastic, analytical and driven … Ability to work 24/7 and 12 hour shifts Full UK Driving Licence Existing SC or DV Security Clearance is essential Desirable Skills ITIL Foundation Certificate Experience of STRAP Environments Experience of HMG Protective Marking Scheme Experience within a secure police or public sector environment #J-18808-Ljbffr ...

work independently. A proactive, flexible and solution-focused approach. Full UK/EU driving licence and willingness to travel between sites. Desirable Skills ITIL 4 Foundation certification or knowledge of ITIL practices. Experience with Sophos, Mimecast, PDQ, Logitech and PowerShell. Familiarity with service desk ticketing systems such as ManageEngine ServiceDesk … work independently. A proactive, flexible and solution-focused approach. Full UK/EU driving licence and willingness to travel between sites. Desirable Skills ITIL 4 Foundation certification or knowledge of ITIL practices. Experience with Sophos, Mimecast, PDQ, Logitech and PowerShell. Familiarity with service desk ticketing systems such as ManageEngine ServiceDesk ...

senior transition lead for customers, building trusted stakeholder relationships and managing escalations Drive governance, progress reporting, and adherence to service transition frameworks and ITIL best practices Identify, manage, and resolve risks, issues, and service impacts throughout transition and Early Life Support Own service acceptance criteria and act as the gatekeeper … Service Management or Service Transition within a senior customer-facing role Proven success delivering complex transitions across multiple customers or programmes Good understanding of ITIL best practices, with ITIL and/or SIAM certification desirable Confident leadership with the ability to challenge and influence stakeholders effectively Strong risk management, problem ...

lifecycles. A good understanding of IT Service and Service Ownership Experience of the Project Management framework and methodologies. Knowledge of Information Technology Infrastructure Library (ITIL) Service Management. Proven experience of establishing effective relationships and influencing stakeholders at all levels Experience in a Financial Services environment (desirable) At NFU Mutual ...

Windows desktops, laptops, printers, and peripherals Hardware troubleshooting, replacements, and installations Onsite coordination with NOC and vendors Incident and request handling using ServiceNow Follow ITIL and change management processes Additional Responsibilities (Server/Infrastructure Support): Windows Server operational support Veeam Backup monitoring and basic restore support HP Storage (SAN) – operational … exposure Support patching, firmware updates, and backup tape rotation Coordinate with OEM vendors and follow the escalation matrix Mandatory Skills (Screening Checklist): ServiceNow/ITIL awareness Willingness for full onsite, hands‐on support Good to Have: Data center or onsite support experience Shift & Time: Shift aligned to UK business hours ...

record of delivering service improvement and measurable business outcomes. Experience managing senior stakeholders and translating business needs into practical technology solutions. Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management. Experience across enterprise applications, data platforms and technology architecture. Understanding of information security, risk, business … Strong commercial awareness, including budget and cost management. Excellent communication, influencing, decision-making and problem-solving skills. It would be desirable if you had: ITIL, Agile, SIAM or related professional qualifications. Experience with SAP, SAP BW or Salesforce. Experience delivering technology transformation or service improvement within a global organisation. ...