151 to 175 of 176 ITIL Jobs in the Midlands

hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver … role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or More ❯

hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver … deskside. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or More ❯

Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem … ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier management. - Proficiency in using ServiceNow. - Excellent communication and problem-solving skills. This role offers a challenging More ❯

of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for … focused approach to service delivery. Excellent communication skills and the ability to interact effectively with people at all levels. Experience of working in an ITIL managed environment. Good exposure of API Management, Logic App's, Azure Integration Services Experience of working in a complex HE environment - Desirable WEG Tech is More ❯

of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for … focused approach to service delivery. Excellent communication skills and the ability to interact effectively with people at all levels. Experience of working in an ITIL managed environment. Good exposure of API Management, Logic App's, Azure Integration Services Experience of working in a complex HE environment - Desirable WEG Tech is More ❯

with experience across networks, OS, and security protocols Incident response and threat analysis expertise Familiar with Azure/Microsoft Defender and best practice frameworks ITIL Foundation certified (v3 or later) or experience in an ITIL environment Awareness of GDPR and ISO27001 Desirable: Security qualifications (e.g. CISSP , CEH , Security+ ) Microsoft or More ❯

with experience across networks, OS, and security protocols Incident response and threat analysis expertise Familiar with Azure/Microsoft Defender and best practice frameworks ITIL Foundation certified (v3 or later) or experience in an ITIL environment Awareness of GDPR and ISO27001 Desirable: Security qualifications (e.g. CISSP , CEH , Security+ ) Microsoft or More ❯

clearance) What You'll Do: Lead IT infrastructure and digital projects Analyze business processes and develop tech strategies Provide advanced support using ServiceNow and ITIL best practices Deliver outstanding customer service and user training Work closely with teams to implement solutions that drive results What You Bring: Degree or relevant … Experience with ServiceNow and in manufacturing environments Proactive, detail-oriented, and strategic thinker Bachelor's degree in IT, Computer Science, or relevant certifications (e.g., ITIL, Microsoft, CompTIA) If you're ready to take your skills to the next level and make a difference in a dynamic environment, we want to More ❯

Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206 We're looking for a Senior Support Engineer to join a pioneering organisation working on a hybrid basis. This is an excellent opportunity for a 2nd Line Support Engineer looking to step up into a team lead position … with a desire to take the next step. Familiarity with technologies like Office 365, Azure, Active Directory, and Group Policy Experience working within an ITIL framework I want to do that! If you're eager to take on a new challenge, lead a talented team of 1st Line Engineers and More ❯

Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206 We're looking for a Senior Support Engineer to join a pioneering organisation working on a hybrid basis. This is an excellent opportunity for a 2nd Line Support Engineer looking to step up into a team lead position … with a desire to take the next step. Familiarity with technologies like Office 365, Azure, Active Directory, and Group Policy Experience working within an ITIL framework I want to do that! If you're eager to take on a new challenge, lead a talented team of 1st Line Engineers and More ❯

usual (BAU) operation, assisting in resolving live technical incidents and system problems as and when required, in accordance with the Information Technology Infrastructure Library (ITIL) framework to ensure that the solution continues to deliver in line with business requirements. Provide input into the creation and maintenance of design patterns; producing … relevant experience required for this role. Experience of UML, C4-Model (preferred - at least conceptual level). Assist architects in creating 'Solution Vision'. ITIL (v4) & COBIT awareness. Experience of various software development methodologies. Excellent communication skills (verbal and written) with the ability to communicate complex technical content and processes More ❯

shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA … region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with … ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy More ❯

a lead UK manufacturer . You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support … of the day to day running of IT and manufacturing systems for your site. Industry and Technical Knowledge Manufacturing Processes and Systems Incident Management ITIL Processes Working amongst multi vendor IT environments OEM engagement Windows hardware, software and networking troubleshooting THE BENEFITS: Become part of a successful, dynamic team delivering More ❯

a lead UK manufacturer . You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support … of the day to day running of IT and manufacturing systems for your site. Industry and Technical Knowledge Manufacturing Processes and Systems Incident Management ITIL Processes Working amongst multi vendor IT environments OEM engagement Windows hardware, software and networking troubleshooting THE BENEFITS: Become part of a successful, dynamic team delivering More ❯

identify bottlenecks, and implement best practices to streamline operations and enhance service quality. Focuses on designing, implementing, and improving IT processes based on the ITIL framework, ensuring IT services align with business needs and customer expectations. - Technology Integration: Ensure that IT processes are integrated with the latest technologies, tools, and … current IT processes and proactively address them to mitigate disruptions to operations. What are we looking for? - Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile). - Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques. - Proven experience in process engineering, IT operations, or IT More ❯

identify bottlenecks, and implement best practices to streamline operations and enhance service quality. Focuses on designing, implementing, and improving IT processes based on the ITIL framework, ensuring IT services align with business needs and customer expectations. br - Technology Integration: Ensure that IT processes are integrated with the latest technologies, tools … processes and proactively address them to mitigate disruptions to operations. br What are we looking for? br - Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile). br - Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques. br - Proven experience in process engineering, IT operations More ❯

Our Values The Kerv approach is consultative, advisory, experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves More ❯

Office in Solihull. What’s in it for you? Clear IT development path: Build real-world experience in cyber security, infrastructure, business systems, and ITIL-aligned IT operations. Professional development: Opportunity for ongoing training and accreditations Business-wide impact: Play a crucial role in keeping mission-critical tech up and … equivalent) qualification Strong technical problem-solving and communication skills Willingness to travel occasionally to sites (UK driving licence and own vehicle required) Familiarity with ITIL principles (beneficial, not essential) Big Red is working on the role exclusively and have interview slots available. To be considered please send through your CV More ❯

production alongside Solution and Enterprise architects and Project Teams. The role requires a UK national with significant experience in Service (not solution) design and ITIL disciplines. Why Rolls-Royce? Rolls-Royce is an iconic brand at the forefront of innovation for over a century. We design, build, and service systems … and cloud services. Knowledge of best practices for building secure and reliable service platforms (on-premise, cloud, PaaS, SaaS). Extensive Service Design experience. ITIL or similar Service Management qualification (desirable). SC clearance (desirable). What We Offer We provide excellent development opportunities, competitive salary, and benefits such as More ❯

About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional … for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook More ❯

and operation of critical digital services. Your team will drive service excellence, ensuring robust service delivery while implementing modern service management practices aligned with ITIL 4 principles and government service standards. Job description Key responsibilities: Lead and develop a high-performing service transition management team, building capability and fostering a … culture of continuous improvement. Set the strategic direction for service transition management across CCS, ensuring alignment with government digital service standards and ITIL 4 practices Lead the successful transition of all digital services into DDS, ensuring minimal disruption and maximum value Drive the development and maturation of service transition management … and L complexity services Develop and maintain the service transition framework, methodology, and governance structures Drive the maturity of service management processes aligned with ITIL 4 practices Lead the service discovery and assessment process, including T-shirt sizing evaluations Oversee transition managers and coordinate with other workstreams and Domains Ensure More ❯

in class network & telemetry operations. • Ensure that outsourced services and partners effectively deliver to very high standards. • Experience of managing outsourced services in an ITIL environment is required, effectively, setting direction, control and standards, ideally in operational network environments. • Strong knowledge of appropriate technology and systems that make up the … Candidate must be able to achieve SC security vetting clearance Educated to degree level in computing or relevant engineering discipline. Relevant industry certification (e.g. ITIL Practitioner, CCNA/DA, CCNP, Security) desirable Key Tasks • Act as a focal point for business service liaison (including projects and service transition) • Manage all More ❯

in class network & telemetry operations. • Ensure that outsourced services and partners effectively deliver to very high standards. • Experience of managing outsourced services in an ITIL environment is required, effectively, setting direction, control and standards, ideally in operational network environments. • Strong knowledge of appropriate technology and systems that make up the … Candidate must be able to achieve SC security vetting clearance Educated to degree level in computing or relevant engineering discipline. Relevant industry certification (e.g. ITIL Practitioner, CCNA/DA, CCNP, Security) desirable Key Tasks • Act as a focal point for business service liaison (including projects and service transition) • Manage all More ❯

across the organisation. You will ensure SLAs are consistently met and exceeded, driving a first-rate IT Service function for users, operating within an ITIL environment. Service Transition will be a central focus of the role, as the business is continuously looking to invest in best-in-class, high-quality … years commercial experience in a similar IT Service Manager/IT Service Delivery role. A strong level of understanding and professional experience with ITIL. ITIL certifications (desirable, but not essential). Service Transition. Incident Management. Job Offer Starting salary of £40,000 - £45,000. 12% company pension contribution. Annual bonus. More ❯

Strong and recent experience of IT system design and/or software development Road mapping/solution design Assist architects in creating 'Solution Vision' ITIL (v4) & COBIT awareness Experience of various software development methodologies Ability to communicate complex technical content and processes in a clear and coherent way Ability to More ❯