51 to 75 of 110 ITIL Jobs in the Midlands

other people and communicates effectively within the team and with clients. Advantageously someone with an understanding of SQL and possesses ability create queries to manipulate and retrieve data. Any ITIL qualifications would be beneficial Someone happy to travel across the UK to support customer systems. With full UK driving licence. We offer: Working in a very close-knit team with More ❯

incident management, troubleshooting, and rot cause analysis Skilled leader with the ability to inspire and develop teams Excellent communicator with a customer-focused mindset Stakeholder management skills Knowledge of ITIL principles and service management best practices Comfortable in fast moving, change-orientated environments BENEFITS Inclusive of company sick pay, private medical insurance, 25 days annual leave + bank holidays, and More ❯

experience and certifications. Proficiency in Windows 7/11 administration and usage. Excellent understanding of PC Desktop/Laptop hardware. Experience in supporting Audio/Video equipment. Familiarity with ITIL Foundations. Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred). Apple Mac and iOS expertise is desirable. Exceptional analytical and problem-solving skills. If you don More ❯

experience and certifications. Proficiency in Windows 7/11 administration and usage. Excellent understanding of PC Desktop/Laptop hardware. Experience in supporting Audio/Video equipment. Familiarity with ITIL Foundations. Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred). Apple Mac and iOS expertise is desirable. Exceptional analytical and problem-solving skills. If you don More ❯

/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. Technical competence with strong knowledge of networking, VLAN, firewalls, routers, switches, WAN management/configuration, cloud platforms (Azure, 365, Google Workspace). This is a More ❯

/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. Technical competence with strong knowledge of networking, VLAN, firewalls, routers, switches, WAN management/configuration, cloud platforms (Azure, 365, Google Workspace). This is a More ❯

/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. Technical competence with strong knowledge of networking, VLAN, firewalls, routers, switches, WAN management/configuration, cloud platforms (Azure, 365, Google Workspace). This is a More ❯

technical discipline. The scheme will suit you if you have a genuine passion for all things, IT and an awareness of architectural standards and methodologies and an understanding of ITIL procedures as implemented by NFU Mutual or a willingness to work towards it, and the ability to build and maintain effective relationships with senior stakeholders. If you are passionate about More ❯

network infrastructures as per best practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part of the UK Networks team, the successful More ❯

business needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we'll be in touch to share More ❯

Minimum 5 years Experience as a Security consultant, Security Architect or equivalent. Hold any Certification like Palo Alto PCNSA/PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL etc., Palo Alto is mandate, CISCO/Fire point Knowledge Zscaler/F5 Knowledge/Proxy More ❯

mailbox administration Who You Are Strong understanding of Microsoft Operating Systems Strong understanding and experience of laptop and desktop hardware maintenance Knowledge of Lenovo and Dell hardware Knowledge of ITIL methodology in an operations environment Exceptional customer service skills Experience of working in a similar role Worried that you don't meet all the desired criteria exactly? We know that More ❯

for internal and external customer usage Exposure to Cloud technologies. AWS Solution Architect certification - foundation level or higher Experience of working with service management teams or an understanding of ITIL principles. Application/Infrastructure/Enterprise Architect training and certification, e.g. TOGAF. Any experience with data architecture, data migration would be beneficial. More ❯

join us. What skills, knowledge and experience will you need? Lead criteria - Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support services. Knowledge of IT Service Continuity Management and IT Disaster Recovery testing in large and complex organisations. Knowledge of applying Service Management processes to Patching and Security Vulnerabilities More ❯

join us. What skills, knowledge and experience will you need? Lead criteria - Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support services. Knowledge of IT Service Continuity Management and IT Disaster Recovery testing in large and complex organisations. Knowledge of applying Service Management processes to Patching and Security Vulnerabilities More ❯

the relevant suppliers. Act as the central point of coordination for service transition, ensuring control over modifications and introductions of new services across suppliers. What we need from you ITIL v3 or v4 foundation or above. Relationship management. Supplier management. Strong communication skills (written and verbal). Attention to detail. Here’s what you need to know Our market-leading More ❯

RIS and PACS. Strong understanding of clinical systems and their integration. Excellent leadership, stakeholder engagement, and communication skills. Experience managing multi-disciplinary teams and complex tech environments. Familiarity with ITIL and ISO27001 frameworks. Strategic thinker with hands-on delivery experience. Why Apply? This is a fantastic opportunity to join a forward-thinking organisation at the forefront of healthcare technology. You More ❯

re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices and IT support tooling Experience managing or working closely with third-party suppliers The role is based in Solihull, with hybrid working (3 days More ❯

link between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical … retail/distribution experience a plus). Technical knowledge across Microsoft stack, networking, infrastructure, Azure, and AWS. On Prem to Cloud migration hands on experience Certifications: AZ-900 and ITIL Foundation (or equivalent practical experience ) . Excellent communication and stakeholder management skills, with the ability to command a room and communicate confidently with C-level. Attributes: professional, resilient under pressure More ❯

and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas such as: • Office 365 administration and troubleshooting including MFA • Installation and diagnosis of company-approved software. • Supporting … addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. What do you bring to the role? • ITIL foundation qualification or good sound knowledge. • Experienced in Windows 10 and 11. • Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions. • Office 365 experience would More ❯

include attending team meetings and completion of administrative tasks Assist the Head of Service Desk with maintaining departmental standards and professionalism Promote and ensure the department adheres to Bechtle ITIL processes and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements More ❯

include attending team meetings and completion of administrative tasks Assist the Head of Service Desk with maintaining departmental standards and professionalism Promote and ensure the department adheres to Bechtle ITIL processes and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements More ❯

the ability to work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft 365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation. Benefits Competitive salary of £30,000 – £35,000 per annum, depending on experience. Company car More ❯

Active Directory * Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. * Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) * Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured * Possess excellent communication skills with the ability to explain technical concepts to non-technical users More ❯

Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven experience leading a service desk team within an MSP or managed network services environment. Strong technical knowledge of Cisco … routing protocols (OSPF, BGP, EIGRP), and network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to More ❯