51 to 75 of 86 ITIL Jobs in the Midlands

experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers Service Level Agreement - Provide an effective, professional response to Incidents and Requests. - Ensuring ...

certifications (not essential but highly valuable) PMP, PMI-ACP, PRINCE2, or MSP for programme/project governance Scrum Master or Agile Delivery certifications ITIL for operational readiness and service transition understanding Person Profile Resilient and calm under pressure, capable of navigating competing priorities across a multi‐year modernisation programme. Highly ...

Able to communicate effectively with technical and non-technical stakeholders Awareness, appreciation and experience of operating using industry standard IT processes (eg project management, ITIL, structured development methodologies etc) Strong desire to achieve Strong organisation and planning skills for self and others Additional Information As part of our drive ...

remote access Solid understanding of network security principles Experience troubleshooting across multiple network layers Familiarity with network monitoring and logging tools Experience working within ITIL or structured service environments Strong documentation and communication skills Desirable Experience with Dell networking/infrastructure Certifications such as CCNA/CCNP, PCNSE, Fortinet ...

working in a technical environment delivering 2nd line support and management capability including the use of system management and monitoring tools. Fully conversant with ITIL principles and a thorough working knowledge of Incident, Change & Problem Management. Why Join Us? Very competitive salary Excellent healthcare benefits, including access ...

support operations and deliver resolutions Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders Understanding of ITIL best practises for customer support What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer ...

Line IT Engineer – Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

with technical teams to ensure effective resolution of incidents, changes, and problems within the Microsoft ecosystem Drive a culture of continual service improvement using ITIL best practices Produce service performance reports, dashboards, and insights using Microsoft tooling where possible Build strong relationships with customers and internal technical stakeholders Ensure cloud … scalability in mind What We’re Looking For Strong background in Microsoft 365, Azure, or broader Microsoft Cloud service delivery Solid understanding of ITIL frameworks and modern cloud service operations Experience managing escalations, service reviews, and cloud-based SLAs Excellent communication and stakeholder management skills Ability to work across cross ...

gained in an ICT security and surveillance environment. Were looking for an individual who has experience with: Working with and applying standards such as ITIL framework, ISO 27001 security standards or similar. Using Cyber Security vulnerability scanning tools. Prioritisation by criticality, and installation of security patching and remediation plans ...

recurring incidents (Problem Management) and performing critical infrastructure and application upgrades. Security and Compliance: Managing vulnerabilities, ensuring security patching, and adhering to strict ITIL core processes. Service Transition: Aiding in the smooth delivery of projects and managing 3rd-party suppliers to resolve complex incidents. What We're Looking … excellent troubleshooting techniques to implement root fixes and have a good grasp of networking (LAN, WAN, Wireless). Certified Professional: You hold an ITIL v3 Foundation certification and ideally have MCSE-level qualifications or certifications in Azure, Microsoft 365, or VMware. What's In It For You? Impact: The chance ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

part of a team that values learning, knowledge sharing, and mutual support. Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach ...

high-quality support Oversee service queues, ticket prioritisation, and escalations within a Microsoft Cloud environment Ensure effective handling of incidents, requests, and changes using ITIL best practices Drive improvements across tools, processes, and documentation Monitor KPIs, SLAs, and service quality, providing regular reporting to leadership Collaborate with Infrastructure, Cloud … Service Desk or technical support team Strong technical understanding of Microsoft 365, Azure, Intune/Endpoint Manager, and modern device management Solid grasp of ITIL frameworks and service management principles Excellent leadership, communication, and stakeholder-management skills Ability to analyse service performance and implement meaningful improvements Calm, structured approach ...

incidents and changes. Administer user accounts, access rights and support onboarding and offboarding processes. Contribute to IT service management processes, service improvement initiatives and ITIL-based ways of working. Support service continuity, including disaster recovery planning and testing. Experience/Qualification Proven experience managing cloud and on-premise software, systems … improving system reliability and efficiency. Strong knowledge of cloud and hybrid environments and modern device management. Experience working with IT Service Management tools and ITIL-based processes. Demonstrable experience of incident, problem, change, asset and configuration management. Strong analytical, troubleshooting and problem-solving skills. Ability to produce clear technical documentation ...

operational efficiency Support the full application lifecycle, including troubleshooting and resolving deployment issues Manage incidents and requests in line with structured frameworks such as ITIL Collaborate closely with software engineering and IT teams to support delivery and reliability Contribute to improving system scalability, performance and resilience What the role offers … Kubernetes/Bash/Python/PowerShell/AWS/Azure/GCP/GitOps/Monitoring/Logging/Networking/Security/ITIL/Computer Science/Software Engineering/Systems Engineering/Cloud Computing/DevOps Practices RedTech Recruitment Ltd focus on finding roles for Engineers ...

also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: * Management of the IT Service Desk in alignment with ITIL principles. * Configuration and deployment management for end user compute estate. * Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT * Supplier relationship … fast paced environment. * Logical sound approach to IT Support and troubleshooting. * Strong ability to develop customer relationships at all levels. * Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management, * Excellent understanding of Microsoft Office 365 and Microsoft Intune. * Experience of Microsoft CoPilot and other AI tools. * Previous ...

The NIT Specialist will work collaboratively within a team to ensure the efficient and accurate operation of the assigned department, maintaining full compliance with all internal policies and external regulatory requirements. This role requires a ...

Skills, Leadership Skills Qualifications Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering) desirable. Relevant IT/architectural professional certifications, e.g. ITIL, Lakehouse and/or TOGAF mandatory. Broader technology professional certifications, e.g. SAP, AWS and/or Microsoft Certified. Holds one or more advanced data professional … Management Professional (CDMP), AWS Certified Data Engineer. Practical Experience Strong experience in IT at a senior technical level and experience of working with an ITIL disciplined environment. Experienced in working within an architecture practice with an appreciation for the whole solution lifecycle to improve customer experience. Deep technical knowledge “Proficient ...

teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years experience as a SAP HANA Administrator. Strong background in database … operations. Excellent problem-solving and troubleshooting abilities. Strong communication and collaboration skills. High level of technical competence and attention to detail. Good understanding of ITIL framework and change management. Ability to summarise technical issues for non-technical stakeholders. Desirable Experience Experience with SAP upgrades (S2 to HANA). Exposure ...

backup, recovery, and replication processes Work closely with senior SAP specialists, infrastructure teams, and service management functions Assist with audits, documentation, and adherence to ITIL processes and security standards Produce and maintain clear technical documentation and operational runbooks Experience Requirements Around 24 years experience in a SAP Basis and/… develop these skills) Strong troubleshooting mindset and willingness to learn Good communication skills, with the ability to explain technical issues clearly Familiarity with ITIL-based service delivery and change management Desirable Experience Experience supporting or contributing to SAP ECC 6 to SAP S/4HANA migrations (highly desirable ...

supporting database administration. • Producing technical specifications, test plans and scripts. • Diagnosing and resolving third tier support incidents. • Leading system upgrades and patches within ITIL Change and Release processes. • Supporting continuous improvement and promoting best practice in development. About You • We’re seeking a developer with strong technical skills … knowledge in setting up, configuring, and administering Azure environments, ensuring compliance, scalability, and operational excellence • Understanding of REST, SOAP and JSON integrations. • Knowledge of ITIL testing, change and release management. • Strong communication, problem solving and organisational skills. What We Offer • A varied technical role within a supportive ICT team. • Hybrid ...

supporting database administration. • Producing technical specifications, test plans and scripts. • Diagnosing and resolving third tier support incidents. • Leading system upgrades and patches within ITIL Change and Release processes. • Supporting continuous improvement and promoting best practice in development. About You • We’re seeking a developer with strong technical skills … knowledge in setting up, configuring, and administering Azure environments, ensuring compliance, scalability, and operational excellence • Understanding of REST, SOAP and JSON integrations. • Knowledge of ITIL testing, change and release management. • Strong communication, problem solving and organisational skills. What We Offer • A varied technical role within a supportive ICT team. • Hybrid ...

Solutions Architect - Defence & National Security Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Location: Stoke (Onsite - 5 days per week) Salary: £75 ...

Security focused Solutions Architect Are you security focused, like working in a client facing environment delivering security Solutions? Looking for an Architect to join an amazing highly talented team. Delivery cutting-edge, high security solutions ...

effectively in a team environment and build positive working relationships. Strong experience of Design, implementation, and configuration of Integration methods. Desirable Professional qualification in ITIL V3 Intermediate or ITIL 4 Specialist Module or higher. This is great opportunity for join a busy Portfolio Project Team, supporting the IT and Software ...