76 to 100 of 176 ITIL Jobs in the Midlands

escalations to ensure a consistent service experience. What You Will Bring to the Role • Good level of education, including strong written and verbal English. • ITIL Foundation certification desirable. • Experience building, supporting and developing high-performing teams. • Previous experience within an IT Service Desk or IT Support environment. • Experience leading, coaching … service, stakeholder management, analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational and prioritisation skills. • Inclusive leadership style, strong integrity and attention to detail. • Full driving licence (occasional travel ...

Service Delivery, IT Operations or Service Management. Strong stakeholder management skills, including engagement with senior leaders. Experience managing third-party vendors and service providers. ITIL qualified. Demonstrable track record of improving service performance and operational effectiveness. Comfortable operating in a complex, fast-paced environment with a high degree of autonomy. ...

tools such as Zabbix or LibreNMS. Strong troubleshooting skills, with the ability to investigate complex technical issues and identify root causes. An understanding of ITIL processes, change management and security standards such as ISO 27001. The Package Salary: £40,000-£50,000 Location: Nottingham, with hybrid working (3 days ...

services and support functions. Degree-level qualification in ICT, Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent relevant experience. ITIL Foundation (v3 or v4) qualification or higher. Evidence of ongoing Continuing Professional Development (CPD) relevant to ICT, digital services, cyber security, or public sector transformation. Additional ...

architecture, environments, release management, DevOps and CI/CD Desirable NHS or public-sector experience TOGAF certification Azure Architect certification Oracle Cloud Architect certification ITIL Foundation or above Multi-vendor delivery experience Key Accountabilities Enterprise Architecture & Governance: Own the technology blueprint, principles, standards and roadmap; chair design assurance; review major ...

network improvement and infrastructure refresh projects. Installing, configuring, and maintaining LAN routers, switches, firewalls, wireless networks, and SD-WAN solutions. Managing network changes through ITIL-aligned change management processes. Producing and maintaining technical documentation. Supporting manufacturing and operational technology environments. Working with ServiceNow, Jira and other project management tools. ...

scripting and Infrastructure as Code. Backup, recovery and infrastructure monitoring tools. VMware VCP certification (VCF or VV). Microsoft, Red Hat or Linux certifications. ITIL Foundation. If you'd like to discuss this Server Engineer role in more detail, please send your updated CV to (url removed) and I will ...

scripting and Infrastructure as Code. Backup, recovery and infrastructure monitoring tools. VMware VCP certification (VCF or VV). Microsoft, Red Hat or Linux certifications. ITIL Foundation. If you'd like to discuss this Server Engineer role in more detail, please send your updated CV to and I will ...

routing, switching and firewalls Experience patching, maintaining and supporting enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential qualifications for the 2nd Line Support Engineer: Current DV clearance preferred Minimum ...

routing, switching and firewalls Experience patching, maintaining and supporting enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential qualifications for the 2nd Line Support Engineer: Current DV clearance preferred Minimum ...

products. Helping improve internal processes in line with our ISO standards. What you'll need: Service desk experience, resolving incidents and service requests to ITIL-aligned processes. Managing identity and access in Microsoft 365 Completing joiners, movers and leavers within SLA. Hands-on PSA and RMM experience (ConnectWise, N-able ...

across customer environments, ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...

methodology during audits, as well as providing ideas and input to the continuous improvement of audit processes Professional qualifications such as CISA, CISM, ITIL are desirable Comprehensive experience in an audit or control function Excellent knowledge of established IT disciplines, such as security, service management, operational resilience and emerging technologies ...

team with backups, recovery, and storage solutions. ✔️ Participated in IT asset inventory management. ✔️ Resolved Level 1 service desk tickets under supervision. ✔️ Gained exposure to ITIL‐based support processes. #J-18808-Ljbffr ...

Experience supporting large-scale production environments. \n \n Exposure to AI tools such as Claude and Microsoft Copilot. \n \n Knowledge of ITIL processes. \n \n Basic database knowledge - Sybase, MySQL, MSSQL and SQL. \n \n Experience with Jira and Confluence. \n \n Knowledge of Middleware technologies such as ActiveMQ ...

process. The role will involve working with technologies such as LAN, WAN, Virtualisation ( Hyper‐V), Cloud, SQL Server, Windows 2008/12 R2, ITIL process, basic scripting and creating some SQL statements to query databases. The role could develop into doing some on‐site consultancy with customers implementing business applications. ...

systems across the UK, working with our MSP and internal teams to troubleshoot complex issues and implement IT change. You will operate within ITIL, with experience in cloud infrastructure, Azure AD, automation and scripting. A driving licence and willingness to travel UK-wide are required. #J-18808-Ljbffr ...

KPIs to the leadership team every month What you will bring: Service delivery or operations management in an IT services, MSP or ISP business ITIL style process design and a real eye for detail A networking or infrastructure background to help with your knowledge of day to day The package ...

KPIs to the leadership team every month What you will bring: Service delivery or operations management in an IT services, MSP or ISP business ITIL style process design and a real eye for detail A networking or infrastructure background to help with your knowledge of day to day The package ...

business for all IT services Balance priorities quickly and effectively whilst managing customer expectations Support and deliver technical solutions throughout all stages of the ITIL service lifecycle Deliver on operational and project based tasks, against demanding Service Level Agreements and challenging deadlines Exceed customer expectations whilst offering additional support ...

support operations and deliver resolutions Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders Understanding of ITIL best practises for customer support What's in it for you Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding ...

support operations and deliver resolutions Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders Understanding of ITIL best practises for customer support What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer ...

/3DEXPERIENCE platform in Oxford with hybrid working. You will lead internal teams and external partners, ensure platform resilience, incident and change control per ITIL/ITSM, and drive continuous improvement across governance, security and performance. #J-18808-Ljbffr ...

network components to keep operations running smoothly. The role requires at least 12 months of Windows support experience, familiarity with Office 365, Active Directory, ITIL basics and a full UK driving licence. #J-18808-Ljbffr ...

migration and infrastructure transformation projects. Experience supporting production and business-critical systems. Experience working within managed service, consultancy, or customer-facing environments. Familiarity with ITIL-based service management processes. Desirable Skills & Experience HPE Server Hardware HPE Alletra Storage Hyper-V Failover Clustering Veeam Backup & Disaster Recovery Solutions Microsoft 365 technologies … Relevant certifications are highly desirable, including: Microsoft Azure Certifications (AZ-104, AZ-305, AZ-500 or equivalent) AWS Certifications Kubernetes Certifications (CKA/CKAD) ITIL Foundation Security Certifications (Security+, CISSP, SC-200, SC-300) Networking Certifications (CCNA, Network+) Benefits Salary negotiable 25 days annual holiday + bank holidays Company pension ...