76 to 100 of 158 ITIL Jobs in the Midlands

scale customer contact centres handling high volumes of tickets or queries. Strong knowledge of IT Managed Services, Managed Print Solutions, and multi‐vendor environments. ITIL v4 certified with knowledge of ISO20000-1 standards. Proven track record in managing organisational change and driving transformation initiatives. Excellent communicator with strong stakeholder management ...

Service Transition experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills with ...

comfortable working with Windows, Microsoft Office and common business applications, and be able to explain technical issues clearly to non-technical users. Microsoft or ITIL qualifications and experience with Microsoft 365 administration would be advantageous, but aren’t essential. If you’re looking for your next step in IT support ...

governance frameworks. Develop and execute the support services roadmap aligned to business objectives. Establish KPIs, service reporting and performance measurement frameworks. Ensure adherence to ITIL-aligned best practice and organisational standards. Drive compliance with security, audit and operational requirements. Identify opportunities to improve service quality, efficiency and customer experience. Lead ...

organisational skills Ability to multitask and cope with a degree of pressure The ability to motivate and influence others Capability to prioritise work ITIL v3/4 Foundation Qualification TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life ...

multitask and cope with a degree of pressure The ability to motivate and influence others Excellent customer relationship building skills Capability to prioritise work ITIL v3/4 Foundation Qualification Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension ...

role within a Microsoft‐centric environment. Microsoft Certified: Azure Security Engineer Associate (AZ-500) or Microsoft Security, Compliance, and Identity Fundamentals/SC-500. ITIL Foundation certification or working knowledge of ITIL service management principles. Familiarity with PowerShell scripting for M365/Azure automation. Personal Attributes A methodical, analytical approach ...

requirements gathering and functional analysis skills Experience with Hubble/ReportsNow SQL knowledge Experience with ServiceNow, OTRS or Jira JDE UDOs and Orchestrations desirable ITIL knowledge desirable The Role As a JD Edwards Business Analyst, you will: Act as the JDE Distribution subject matter expert Work closely with business users ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

escalations to ensure a consistent service experience. What You Will Bring to the Role Good level of education, including strong written and verbal English. ITIL Foundation certification desirable. Experience building, supporting and developing high-performing teams. Previous experience within an IT Service Desk or IT Support environment. Experience leading, coaching … service, stakeholder management, analytical and problem-solving skills. Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. Strong understanding of ITIL and IT Service Management practices. Excellent communication, organisational and prioritisation skills. Inclusive leadership style, strong integrity and attention to detail. Full driving licence (occasional travel ...

Operational team requires you to demonstrate our three values: We're Brave We're Positive We Own It Criteria Essential TOGAF knowledge ITIL knowledge Requirements elicitation Excellent communication skills, both written and spoken Ability to operate across multiple engagements concurrently and assume architectural responsibility Attention to detail, with clear technical ...

operationally intensive industries Qualifications Degree in Information Technology, Systems Engineering, Computer Science or a related discipline, or equivalent professional experience. Relevant certifications such as ITIL, Architecture, Integration, Programme Delivery or platform-specific certifications are advantageous. Why Join Tarmac? This is an exciting opportunity to be at the heart ...

/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which ...

support for core infrastructure and Microsoft Modern Workplace services. You will work within a 24x7 squad, performing incident resolution, proactive maintenance, and changes per ITIL standards. Candidates must be eligible for UK SC clearance and comfortable with night/weekend duties. #J-18808-Ljbffr ...

team on a temporary ongoing basis. You will be the first point of contact for customers, logging issues and guiding them to resolution following ITIL best practices. You will handle inquiries via email, phone and video conferencing using standard IT tools. A UK driving licence is required, and existing ...

troubleshooting and problem-solving skills. Desirable CCNP certification. Meraki accreditation (CMNA/CMNO). Wireless and RF design experience. Network automation or scripting experience. ITIL Foundation certification. Experience with SANs, VoIP and structured cabling. Ready for Your Next Challenge? If you're a networking specialist looking for an opportunity ...

across customer environments, ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...

upgrades, and improvements in a highly regulated defence setting. The successful candidate will hold active MOD DV clearance, have certifications such as CCNA/ITIL, and contribute to continuous improvement while mentoring junior engineers and coordinating with #J-18808-Ljbffr ...

customer representatives and third parties to ensure on-time, on-budget delivery, producing MI and dashboards, and managing SLA and contractual deliverables while following ITIL processes. This permanent, office-based role requires security clearance or eligibility. #J-18808-Ljbffr ...

methodology during audits, as well as providing ideas and input to the continuous improvement of audit processes Professional qualifications such as CISA, CISM, ITIL are desirable Comprehensive experience in an audit or control function Excellent knowledge of established IT disciplines, such as security, service management, operational resilience and emerging technologies ...

leading large-scale ServiceNow transformation programmes ServiceNow CSA preferred CIS-ITSM preferred CAD preferred ServiceNow AI/Generative AI certification advantageous CTA highly desirable ITIL V4 qualification advantageous Nice to Have AIOps Event Management CMDB/ITOM AI Governance/Responsible AI Multi-cloud environments Enterprise integration architecture Agentic ...

Loughborough and able to be on site two days a week Business Central or Sage X3 specifically Change management, governance or controls exposure ITIL, ITSM tooling or PLM exposure Experience of system implementations or upgrades What is on offer Salary of £42k Hybrid working, two days on site and three ...

delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide proactive management and incident response across … client operating systems, Microsoft Intune, Configuration Manager (SCCM) and device compliance policies. Resolve incidents, fulfil service requests and implement approved changes in line with ITIL processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB ...

Ref.-Nr.: UK00936Schedule type: Full TimeContract Type: Permanent Full-TimeWHAT WE ARE LOOKING FORPosition BackgroundA vacancy has arisen for a 3rd Line IT Support Engineer to join the growing Rheinmetall Defence UK (RDUK) team based ...

resilience, organisation and attention to detail, with the ability to manage high-impact operational escalations and maintain momentum under pressure. Preferred skills & qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation ...