76 to 100 of 101 ITIL Jobs in the Midlands

Degree in a technology or related field, or equivalent experience. Must hold an appropriate professional qualification or have equivalent demonstrable experience (for example, ITIL, TOGAF, or a vendor-specific certification such as Microsoft). Proven experience managing enterprise applications in a complex, multi-system environment. Strong understanding of application architecture … Microsoft Azure, M365, Power Platform, or equivalent enterprise ecosystems. Knowledge of integration technologies (APIs, middleware, ETL) and low-code or SaaS platforms. Understanding of ITIL, Agile and DevOps principles and their application in enterprise environments. Experience managing application budgets, contracts, and licensing. Working knowledge of cyber security, data protection ...

Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a cross-functional team environment. Knowledge of ITIL framework and best practices. Strong oral and written communication skills with demonstrable experience communicating cross-functionally with end users and product owners in formal … informal settings. Ability to use Microsoft Office 365 products and Microsoft Teams Desirable : Certification in ITIL Foundation or relevant field. Experience with data analysis and reporting tools. Knowledge of industry standards and regulations related to problem management. Domain/Tool Knowledge Familiarity with Jira and Confluence. Familiarity with working ...

well as knowledge of ITIL. We're looking to speak with candidates who possess: Proven experience within a global environment Excellent knowledge of ITIL processes Experience leading incident bridges, coordinating cross-functional technical teams, and communicating with senior stakeholders Experience working with offshore or distributed support teams Excellent communication skills ...

Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

fault-finding and diagnostic skills. A collaborative spirit, ready to engage with users and stakeholders. A commitment to best practises in network security and ITIL principles . Driving Required: Yes Please note: This is a temporary position based in Stafford. Adecco is a disability-confident employer. It is important ...

Resolve database performance issues - capacity, replication Ensure compliance with database vendor license agreements Incident/Problem resolution Database administration Database management Tuning, Backup, Recovery ITIL Frameworks knowledge Database automation and scripting Technical documentation skills SAP HANA Administrator: Desirable Skills SAP upgrade from S2 to HANA Cloud platforms experience Virtualisation technologies ...

TECHNICIAN KEY POINTS Onsite role based in Newark- £28K Provide first-line technical support to internal users across multiple sites Opportunity to gain an ITIL Level 3 qualification Mix of service desk work, hardware/software support, and basic network/server monitoring Flexibility required for occasional out-of-hours ...

skills Advanced Excel skills; Power BI experience desirable Excellent communication skills and strong attention to detail Desirable: Managed service experience, exposure to process improvement, ITIL/CMDB knowledge, and relevant certifications (ITIL 4, ServiceNow). This role is ideal for someone looking to develop their ITAM expertise in a structured ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: · ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

account growth Identification and delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance and operational excellence Experience & Qualifications ITIL v4 Foundation (essential); additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing service management role Background within IT, Managed Services, or Telecoms ...

needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven experience in Incident, Request, Problem, Change and Knowledge Management ITIL Master or equivalent experience, with strong knowledge of ITIL principles and service delivery methodology A track record in service delivery across multiple customers, ideally within … facing communication skills, including presenting confidently at senior levels Commercial awareness and a solid understanding of SLAs and service performance metrics Strong grasp of ITIL principles and service delivery methodology Ability to interpret data, identify trends and drive meaningful improvements A collaborative, adaptable and professional approach to stakeholder management Ability ...

strategy Ensure integration across Microsoft 365, Power Platform, ESRI ArcGIS, and Azure Collaborate with IT leaders, product teams, and stakeholders to shape solutions Embed ITIL 4 principles across service lifecycle functions Monitor performance via Power BI dashboards and deliver actionable insights Ensure compliance with NIST CSF 2.0 Level … service optimisation Maintain service architecture documentation and governance artefacts What You'll Bring Significant experience in IT service architecture and integration Strong grasp of ITIL and modern service management practices Excellent stakeholder and vendor management skills Public sector or enterprise-scale experience Expertise in Microsoft Azure, cloud-native tools ...

integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities: Deliver L2/L3 support for DERMS … aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). ...

Networking Cyber Security Identity Access Management Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement … phone number removed) in order to be considered. Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ...

observability and IT Event Management to deliver excellent results across a varied IT estate. Youll have knowledge of network fundamentals and possess the ITIL Foundation, having the ability to work well independently but also as part of a team to problem solve and innovate. With a focus on quality, youre … essential) Experience with Windows Servers operating systems (essential) Awareness of agile development methodologies (essential) Experience with scripting languages such as Python or PowerShell (desirable) ITIL Foundation or working towards (desirable) At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate ...

TECHNICIAN KEY POINTS Onsite role based in Newark- £28K Provide first-line technical support to internal users across multiple sites Opportunity to gain an ITIL Level 3 qualification Mix of service desk work, hardware/software support, and basic network/server monitoring Flexibility required for occasional out-of-hours … facilities Free onsite staff parking (current arrangement under ongoing review) 1 day paid volunteering leave per year Ongoing training and development, including a funded ITIL Level 3 qualification THE ICT 1ST LINE SUPPORT TECHNICIAN ROLE In this role, you'll act as the first point of contact for internal users ...

platforms Knowledge of GridOS ecosystem and DERMS integration Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2) Cloud/hybrid environments (Azure, AWS) Certifications: ITIL, Security+, or utility-specific systems training Scripting/automation: Python, Bash, PowerShell Key Responsibilities L2/L3 support for DERMS applications, integrations, and services Monitor … scalability, and cybersecurity Maintain knowledge base, SOPs, and runbooks Support DER aggregation, forecasting, optimization, scheduling, and dispatch Participate in 24x7 on-call rotation Follow ITIL incident, problem, and change management processes Required Qualifications Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience) 3+ years ...

needed in meetings such as PIRs, service transition sessions, and internal forums. Qualifications Background in IT Operations, Service Management, or event management. Experience with ITIL concepts or interest in developing ITIL skills. Organised, detail-driven, and experienced following set processes. Interest in how monitoring and alerting tools work ...

IaaS), and networking technologies Experience with firewalls, endpoint protection, backup systems, Active Directory, and Microsoft 365 Project management skills with strong documentation and communication ITIL qualification and experience with change, incident, and release management Experience managing suppliers and third-party vendors Strong problem-solving skills The Senior IT Infrastructure Engineer … Engineer, 3rd Line Support Engineer, NIST, Cyber Essentials, LAN/WAN/Cloud, virtualisation platforms, Windows, Unix, Cloud Platforms, PaaS, SaaS, IaaS, Firewalls, M365, ITIL, Birmingham, West Midlands To apply, please send your CV to Bethany at or call 0161 438 1177 for more details. Follow us on Twitter: @erinassociates ...

complex programmes and projects with a strong focus on business readiness, service transition, and change management , operating within a service-provider environment aligned to ITIL and service management principles . Reporting directly to the Head of Programmes , you will manage either one major enterprise programme or multiple large projects , depending … transformation programmes Strong understanding of business readiness, change management, and service transition Experience working in a service-provider or managed services environment (ITIL/service management focus) Confident managing senior stakeholders up to CIO/CTO level Proven ability to manage multiple workstreams, suppliers, budgets, and risks Excellent communication, influencing ...

their full potential. Role Summary You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support … networks, hardware, and software, be able to demonstrate an excellent understanding of both software and hardware troubleshooting methodology Manufacturing Processes and Systems Incident Management ITIL Processes Working amongst multi-vendor IT environments OEM engagement Windows hardware, software and networking troubleshooting Advanced troubleshooting of Windows based software, hardware and network troubleshooting ...

license as there will be requests to support nearby Satellite sites L1 support for Audio/Video and meeting room equipment Excellent Communication skills ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner Experience within a large complex IT department/organization Ability to understand the Business from a user ...

Technical Support Team Leader - MSP, ITIL, Service Desk Management Birmingham (Hybrid - 3 days in office) £40,000 - £50,000 + Benefits A growing Managed Service Provider (MSP) based in Birmingham is seeking a proven Technical Support Team Leader to take ownership of their Service Desk function. This … automation, and process optimisation Contribute to strategic planning and performance reporting at board level Build a positive and accountable team culture aligned with ITIL frameworks Maintain strong working relationships with internal project teams and customers Key Skills and Experience Proven experience as a Technical Support Team Leader , ideally within ...

Security Cleared Test Lead (UAT, Systems Test) ITIL, ISTQB, Test Lead with current security clearance or must be able to gain SC before commencing employment. Looking for an agile/flexible test lead, someone who can work on their own initiative across different systems. Creating plans, run test team, specify … with all levels of the business. Bridging the gap between technical and non-technical, stakeholders, engineers, service teams. Experience tester who is ISTQB and ITIL focused. Developing test plans, strategies, test cases based on project reqs & specs. Functional, performance, UAT to validate the quality of services. End to end test ...

The NIT Specialist will work collaboratively within a team to ensure the efficient and accurate operation of the assigned department, maintaining full compliance with all internal policies and external regulatory requirements. This role requires a ...