151 to 175 of 385 Service Delivery Jobs in the Midlands

impact initiative focused on improving services and delivering cost savings across the organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role: As the Lead Business Analyst, you will: Develop and lead the business analyst community … continuous improvement. Translate strategic vision into prioritised, deliverable user stories and product backlogs. Key Responsibilities: Build and lead a high-performing business analysis function, supporting both professional development and delivery of excellence. Create and execute research and analysis plans to inform nuanced decision-making. Collaborate with multidisciplinary teams to ensure services are accessible, intuitive, and user-centred. Track product … Bring: Proven experience delivering digital products in large, complex organisations using agile methodologies. Strong ability to identify problems, build evidence, and drive product decisions. Significant knowledge of product strategy, service design, and user-centred design principles. Deep understanding of agile delivery, software development practices, and data-driven decision-making. Excellent communication and leadership skills, with the ability to More ❯

Key Responsibilities: User Support & Service Delivery Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk Track and resolve tickets (incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data … and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently More ❯

the Company’s IT systems and users’ applications and users’ conduct on IT matters and use of applications. Continually aiming to improve the support and reporting processes of IT Service Delivery through trend analysis, root cause analysis, performance metrices and industry best practices. What You’ll Do Provide IT Support and Service Delivery as part of … the IT Department and Service Desk. Troubleshoot computer problems in line with predefined Company Service Level Agreements and Key Performance Indicators. Assist the IT Manager in delivering complex IT Projects. Advise staff on appropriate actions, processes, procedures and policies. Serve as liaison between staff and the IT management department to resolve issues. Work one-on-one with staff … procedures concerning IT applications use, security, and systems. Document resolutions for future reference. Perform hardware and software installations, including Cloud applications. Manage IT assets. Responsible for the quality of service to internal and external clients including interested parties including assisting in reporting and development of reporting capabilities. Any other duties deemed necessary, which are within the bounds of the More ❯

opportunity has arisen for a dynamic and experienced Head of Operations to join a rapidly expanding, award-winning technology services business. Operating at the intersection of technology and human service delivery, this company serves major public sector clients, as well as large enterprises. This appointment offers the chance to join the senior leadership team during a pivotal phase … synergy while supporting strategic growth. Key Responsibilities: Lead the development and execution of operational strategies aligned with business goals. Oversee day-to-day operations across multiple departments to ensure delivery excellence. Implement KPIs and drive continuous improvement in productivity and profitability. Promote cross-functional collaboration and operational cohesion. Manage risk, compliance, and quality standards across functions. Build and mentor … on operational performance to executive leadership. About You We’re looking for a strategic yet hands-on leader with a proven ability to manage complex operations in fast-paced, service-led environments. You will bring: 7–10 years of progressive operational leadership, with 3–5 years at a senior level. Experience in subcontractor-led service delivery and More ❯

is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package. The Technical Services Manager will be accountable for the delivery of technical maintenance, engineering and subcontract activity across our Birmingham Schools contracts, ensuring safe, quality and impactful service delivery to all. Providing leadership and strategy to ensure … all maintenance activities comply with statutory, regulatory and Company guidelines, where applicable Provide technical assurance advice across the discipline of maintenance services to include complex electrical, mechanical and building service Review and develop the quality of service at an operational level and Control expenditure as delegated by the Senior Account Manager Undertake and participate in internal and external … an active member of the operational Senior Leadership Team Be prepared to undertake any relevant training in order to develop the post in line with changing needs of the service provision Maintain records as appropriate, relevant plant and equipment for technical performance Participate in management escalation Rota Support lifecycle management and statutory compliance Write RAMS, technical reports, and communicate More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

Manager plays a vital role in ensuring the highest level of guest satisfaction and operational excellence within the hotel. This role involves developing and implementing quality control measures, monitoring service delivery, conducting audits, and fostering a culture of continuous improvement, and company sustainability guidelines adherence. The Quality Manager collaborates with various departments to maintain and enhance the hotel … s reputation for exceptional service and guest experiences. Job Description Reporting to the Director of Operations, Responsibilities and essential job functions include but are not limited to the following: Quality Control Establish and maintain quality standards for all aspects of hotel operations in collaboration with Management Team. Develop and implement procedures, guidelines, and checklists to ensure consistency in service delivery and operational processes. Regularly review and update quality control measures to reflect changing guest expectations and industry trends. Audits and Inspections Plan and execute regular internal audits to evaluate the hotel's adherence to quality standards and identify areas for improvement. Coordinate with department heads to schedule audits, inspections, and evaluations of various hotel functions. Analyse audit More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors – we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP’s flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

is to make our clients successful on their journey to a sustainable future by using our products and services. This means providing consistent, reliable and high-quality customer project delivery, supporting the customers’ internal transformation by operationalising the KONUX system, to activate account upsell dynamics by building qualified and quantified success stories with our customers to drive wider implementation. … As a Customer Success Manager, you will be responsible for supporting customers’ projects, from delivery through the entire customer journey. You will be working in a cross-functional key account matrix with account managers, solution engineers, data scientists, and executive sponsors, focusing on long-term transformational partnerships with your customers. You will work remotely but with the ability to … KONUX organisation Ensure all customer requests are appropriately understood, prioritised, and addressed while maintaining sensitivity towards both customer success and impact to KONUX organisation Expand KONUX product footprint and service scope at your customer: Serve as product usage consultant to enable customer to operationalise KONUX solution into their processes therefore create upselling opportunities Become a KONUX product and client More ❯

is to make our clients successful on their journey to a sustainable future by using our products and services. This means providing consistent, reliable and high-quality customer project delivery, supporting the customers’ internal transformation by operationalising the KONUX system, to activate account upsell dynamics by building qualified and quantified success stories with our customers to drive wider implementation. … As a Customer Success Manager, you will be responsible for supporting customers’ projects, from delivery through the entire customer journey. You will be working in a cross-functional key account matrix with account managers, solution engineers, data scientists, and executive sponsors, focusing on long-term transformational partnerships with your customers. You will work remotely but with the ability to … KONUX organisation Ensure all customer requests are appropriately understood, prioritised, and addressed while maintaining sensitivity towards both customer success and impact to KONUX organisation Expand KONUX product footprint and service scope at your customer: Serve as product usage consultant to enable customer to operationalise KONUX solution into their processes therefore create upselling opportunities Become a KONUX product and client More ❯

Hybrid working practices in place. The opportunity to drive and execute the delivery of Digital and Data Strategies About Our Client The role can be based in the following office locations: Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham or Swindon. Hybrid working practices are in place. The Government Property Agency is the largest property holder in government, with more than … 2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are seeking innovative, solutions-focused individuals … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to More ❯

contracts are compliant with legal standards, commercially effective, and aligned with internal risk and policy frameworks. Support During De-mergers & Transitions: Offer expert contractual guidance throughout the planning and delivery of de-mergers or structural changes. Revise existing supplier agreements to reflect changes in business ownership, service delivery, or organisational structure. Contribute to the smooth separation of … shared services while maintaining business continuity. Cross-Functional Stakeholder Engagement: Collaborate with HR, Legal, Procurement, and Finance teams to define service needs and ensure contract terms meet operational objectives. Supplier Management & Engagement: Act as the primary contact for contract-related queries and issues from third-party vendors. Foster strong, value-driven relationships with key suppliers to support consistent service More ❯

resolve escalations Maintain, update, and secure D365 and Power Platform configurations Deliver small changes and enhancements in an agile, DevOps-enabled environment Manage incidents, problems, and risks related to service delivery and cybersecurity Build and configure workflows, automations, APIs, and integrations Drive process improvements and efficiency gains across teams Lead platform audits, asset management, service catalogue updates … based business solutions Knowledge of security principles and compliance best practices Skilled in platform governance, auditing, and performance monitoring Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software This is your chance to make a meaningful impact - leading a team, shaping the future of our technology services, and helping the business grow through smarter use More ❯

This role involves coordinating all security assurance activities to ensure that SecureCloud+ services and supporting internal IT meet the highest security standards and customer requirements. The position supports the delivery of innovative, accreditable, cost-efficient, and profitable solutions to comply with HMG’s security classification system and leads the transformation of service delivery to align with the … information governance, including annual assessments and risk management. Handle security-related investigations, reporting, and follow-up actions. Support security awareness, education, and training programs. Coordinate with suppliers, consultants, and service providers. Represent the security team in project workgroups and boards. Lead ongoing audits to ensure compliance and continuous improvement. Assist the CISO in periodic policy and procedure reviews. Oversee More ❯

suite of training simulation applications, equipment, infrastructure and services for the RAF's Gladiator programme. This is a fast paced, customer focussed role that supports the RAF in the delivery of operationally important team and collective training exercises that join geographically distributed air and ground simulation equipment together in a single, consistent, synthetic training environment. The role is based … and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders within the business and programme Supporting the Chief Programme Engineer and Deputy Chief Programme Engineer in planning of the creation and integration of … ensure the safe and proper operation of IT services in support of the programme. Ensure all system administration and maintenance is planned and co-ordinated in line with operational service availability and schedules. The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the More ❯

for solution deployment, as well as support during the transition to service. Stakeholder Management: Develop and maintain effective relationships with stakeholders to ensure solutions are practical, supported, and that service delivery issues are identified and addressed. Team Management: Oversee recruitment, performance, and development of team members to ensure required skills are available to meet service needs. Resources More ❯

the ePMA and Pharmacy Clinical Informatics team by co-ordinating with team members, Clinical Stakeholders, pharmacy, IT and other relevant parties to prioritise the risk management, maintenance, implementation and delivery of clinical systems in accordance to the Trusts priorities. Be responsible for leading system developments and projects under the System Developments Workstream. Support the ePMA team and the System … seamless care of those patients transferring between different levels of care and assisting in the provision of clinical duties as agreed with pharmacy. When required, support the main pharmacy service in the provision of normal and extended hours pharmacy service for weekends and bank holidays. Support the provisions of the ePMA oncall service as and when required. … working closely with the Digital Lead Pharmacist, Clinical Stakeholders, IT and other relevant parties. To support, develop, implement and continuously review ePMA contingency plans to ensure patient safety and service delivery are maintained during planned downtime or in the event of system failure. To assist in the day to day management of the ePMA system including the documentation More ❯

a role that gets you into the heart of IT operations? Join our team as an Installation Technician and help deliver essential desktop hardware installation services to support our service delivery solutions. About the Role As an Installation Technician , you'll be responsible for installing desktop hardware in a variety of environments. You'll unbox and set up … England, United Kingdom 1 week ago West Midlands, England, United Kingdom 2 months ago Lichfield, England, United Kingdom 4 weeks ago West Midlands, England, United Kingdom 3 months ago SERVICE TECHNICIAN/CONSTRUCTION PLANT FITTER Stourport-On-Severn, England, United Kingdom 2 months ago West Midlands, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 3 hours ago … Apprentice Service & Maintenance Technician Stafford, England, United Kingdom 2 weeks ago Swindon, England, United Kingdom 2 weeks ago Coventry, England, United Kingdom 3 days ago Birmingham, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 2 hours ago Bidford-On-Avon, England, United Kingdom 3 weeks ago Worcester, England, United Kingdom 2 weeks ago Droitwich Spa, England, United More ❯

for both maintaining applications in the BAU environment and delivering applications projects from capturing requirements, through developing a solution and then rolling out. Equally important is constantly improving our service delivery performance, ensuring our user base values interactions with our team This role encompasses the configuration, customization (via 3rdparty), upgrade and housekeeping of the JDE system and requires … departments to drive system enhancements, ensure data accuracy, support, upgrades and and lead innovation in our use of the JDE system and other related applications Key Accountabilities Deliver outstanding service related to apps team incidents and service requests Capture business requirements and be able to playback in the form of a solution design to obtain sponsorship and buy … specification documents which contain sufficient detail to enable configuration or development of solutions without ambiguity Empower end-users to take ownership of processes through training Take pride in the delivery of projects and related documentation within scope, time and budgetary constraints. Feedback status including highlighting of risks or issues in a timely manner to allow for change when needed More ❯

and deliver key business-wide projects across our multidisciplinary law firm. This is a senior position responsible for managing complex cross-departmental projects that drive operational efficiency, enhance client service delivery, and support the firm's strategic growth. This is an exciting opportunity for a self-starting, proactive project management professional who enjoys leading firm-wide change, working … stakeholders, and delivering measurable outcomes in a professional services environment. You'll need to be comfortable working independently, building structure where there is none, and helping to establish project delivery disciplines as we grow our change capability. The role is full time, 36.25 hours per week, based at our Derby head offices but with travel to other regional offices … as required, and reporting to the board and CEO. Key Responsibilities Lead the planning, management, and delivery of high-profile, strategic projects across all areas of the firm including IT, Legal Practice Departments, Facilities and Compliance. Take ownership of the full project lifecycle: planning, governance, risk management, delivery, reporting, and handover to business-as-usual. Develop detailed project More ❯

also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons. Previous applicants need not apply IM&T service Desk Agent The post holder will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum … met. The post holder will also participate in an On-Call rota with other members of the team. Main duties of the job To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email. Offering advice to end users and customers on all areas … Educated to GCSE level or equivalent relevant experience Relevant IT specialist course Desirable Obtained or working towards EDCL qualifications ITIL qualifications Experience Essential experience working in a busy ICT Service Desk environment Problem solving within a mixed computing environment Experience of working in a service delivery function Influencing the application of IT to working practices Experience of More ❯

role will be working 3 days per week in either our Swinton or Birmingham office with 2 days from home. Purpose: Provide high-quality support to Customer Support and Service Delivery teams in the UK, Ireland and India. Investigate and resolve issues with Moorepay products, which includes Payroll and HR. Communicate with customers about issues and provide a … efficiency Train and advise team members and customers by sharing technical expertise. System Administration: Monitor system queues to maintain product performance. Respond to and resolve system error messages. Customer Service/Continuous Improvement: Develop and maintain good relationships with stakeholders. Champion customer feedback by identifying and raising product bugs and feature requests. Provide best practice advice on Moorepay systems … Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We’re a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless suite … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities Collaborate across teams to ensure smooth service delivery and software releases. Deliver high-quality, maintainable mobile software. Follow coding standards and best practices. Apply modern development standards to improve our mobile apps. Participate in code … West Midlands, England, United Kingdom 1 week ago Mobile maintenance engineer (Electrical) West Midlands, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 4 months ago Mobile Building Service Air Conditioning Engineer Bromsgrove, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 2 months ago Tamworth, England, United Kingdom 1 week ago Birmingham, England, United Kingdom More ❯

solution), including hiring demand within your geographic scope for Global Practices. You will need to build strong collaborative relationships with the RPO Provider to both hold them accountable for delivery, but also to remove barriers to their success. To achieve this, you will need to work collaboratively across a highly matrixed organisation, requiring you to partner with HR Business … regular TA Performance updates to leaders and manage improvement initiatives aligned to overall continuous process improvement plans, as well as those specific to your geographic responsibility. Responsibilities: Responsible for Service Delivery in assigned 9+1 Country/Countries. Leads Performance Improvement Initiatives in Country/Countries in partnership with RPO & Operations Teams Participate in Customer Reviews to provide core … diagnose issues & identify solutions. Collaborates and coordinates with peers to avoid duplication & rework. Build strong working relationships with Country HR Leader/BP to ensure a connected approach to delivery and issue resolution. Shares developed best practices & learning with Peers for re-use to accelerate improvement. Act as talent advisors by providing insights into hiring trends, skill gaps, and More ❯

pivotal role requires a strategic thinker with a proven track record in optimizing People Operations functions and a passion for leveraging data and technology to continue our transformation of service delivery, process documentation, and knowledge management. This leader will lead our capabilities in creating one SB employee experience, fostering a culture of innovation and continuous improvement. Key Responsibilities … Strategic Planning and Implementation: Develop and execute a strategic plan to unify our location-based teams to drive one employee experience. Enhancement of Self Service Capabilities : Leverage technology, data and AI/ML to evolve our platform of employee and manager self-service. Change Management: Drive change management initiatives to ensure smooth adoption of new technologies and processes. Team … your life like moving house or your birthday. And as a thank you to our long-serving employees we offer a two week paid sabbatical after five years of service, then four weeks off after ten years of service. And our core benefits can put your mind at ease with private medical insurance through BUPA, that covers any pre More ❯