101 to 125 of 228 Customer Service Jobs in the North East

company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes. By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service desks … support work-life balance. The Role We are seeking a proactive and personable L2/3 Systems Engineer to join our team in a customer-facing capacity to assist our clients to utilise the Atria platform features and benefits. You will work closely with our Customer Success Manager … Proficiency in PowerShell scripting and a keen interest in IT automation. · Demonstrated problem-solving skills and the ability to address complex technical issues. · Proven customer service skills and a commitment to client satisfaction. · Strong written communication skills, with the ability to create clear and concise documentation and content. More ❯

company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes. By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service desks … support work-life balance. The Role We are seeking a proactive and personable L2/3 Systems Engineer to join our team in a customer-facing capacity to assist our clients to utilise the Atria platform features and benefits. You will work closely with our Customer Success Manager … Proficiency in PowerShell scripting and a keen interest in IT automation. · Demonstrated problem-solving skills and the ability to address complex technical issues. · Proven customer service skills and a commitment to client satisfaction. · Strong written communication skills, with the ability to create clear and concise documentation and content. More ❯

Service Desk Supervisor This is a great opportunity to lead, learn and progress within a global company. A starting salary of £32,000 p/a but with the potential to grow that significantly in performance reviews, alongside the ability to learn new skills and technology on the job. … one of those clients, with a user base of 40,000 people. The client is a company who prides themselves on their level of customer service and offering an effective and efficient level of support across the board. You will be joining the team to further that offering. … What will you be doing? You will be working alongside 2 other Service Desk Supervisors to lead and coordinate 3 of the departments, this will involve 18 individuals who are responsible for handling incoming calls, email and escalations. This will involve one to ones, performance reviews, stakeholder management, dealing More ❯

Service Desk Supervisor This is a great opportunity to lead, learn and progress within a global company. A starting salary of £32,000 p/a but with the potential to grow that significantly in performance reviews, alongside the ability to learn new skills and technology on the job. … one of those clients, with a user base of 40,000 people. The client is a company who prides themselves on their level of customer service and offering an effective and efficient level of support across the board. You will be joining the team to further that offering. … What will you be doing? You will be working alongside 2 other Service Desk Supervisors to lead and coordinate 3 of the departments, this will involve 18 individuals who are responsible for handling incoming calls, email and escalations. This will involve one to ones, performance reviews, stakeholder management, dealing More ❯

Communicate Technology is on the lookout for a proactive and customer-focused First Line Engineer to join our technical support team at our Wynyard HQ. As the first point of contact for our users, you’ll play a vital role in helping resolve IT issues efficiently — from password resets … across Windows 10/11, Microsoft 365, and Active Directory Assist with user rights, accounts, passwords, and basic security administration Handle technical queries and service requests, escalating when needed Keep users updated and deliver outstanding customer service Log, manage, and resolve incidents in line with SLA agreements … We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday + BHs, and retail discounts in a customer-facing environment More ❯

Communicate Technology is on the lookout for a proactive and customer-focused First Line Engineer to join our technical support team at our Wynyard HQ. As the first point of contact for our users, you’ll play a vital role in helping resolve IT issues efficiently — from password resets … across Windows 10/11, Microsoft 365, and Active Directory Assist with user rights, accounts, passwords, and basic security administration Handle technical queries and service requests, escalating when needed Keep users updated and deliver outstanding customer service Log, manage, and resolve incidents in line with SLA agreements … We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday + BHs, and retail discounts in a customer-facing environment More ❯

in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive … enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries are handled within service level agreements (SLAs). Assist Field Engineers and external partners with troubleshooting and problem-solving. Diagnose and resolve … Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience in a technical support role is essential. Strong customer service skills, with a professional telephone manner, confidence, and patience. Excellent written and verbal communication skills. Ability to work effectively under pressure, responding More ❯

Line Support Engineer London | 2 Months | Start ASAP | DBS | Inside IR35 We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting … Device management and stock control Experience supporting desktop virtualisation technologies (e.g., Hyper-V, VMware). Desktop troubleshooting Updating the Asset Management system Management of Customer Endpoint protection Understanding of networking fundamentals TCP/IP DNS DHCP Experience in supporting Apple MacOS/Ios and MS Windows Familiarity with an More ❯

Line Support Engineer London | 2 Months | Start ASAP | DBS | Inside IR35 We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting … Device management and stock control Experience supporting desktop virtualisation technologies (e.g., Hyper-V, VMware). Desktop troubleshooting Updating the Asset Management system Management of Customer Endpoint protection Understanding of networking fundamentals TCP/IP DNS DHCP Experience in supporting Apple MacOS/Ios and MS Windows Familiarity with an More ❯

Lead end-to-end solution design and technical governance across large programmes, ensuring integration with broader enterprise systems. · Configure and customise Dynamics 365 (Sales, Customer Service, Marketing) and extend functionality using JavaScript, plugins, and workflow assemblies. · Leverage Microsoft Power Platform components, including Power Apps, Power Automate, Power BI … Power Pages, and Power Portals. · Integrate solutions with Microsoft Azure services, including Logic Apps, Service Bus, WebJobs, and Azure Functions. · Translate complex business needs into clear technical solutions, and support stakeholder engagement throughout delivery. · Participate in pre-sales, proposal development, and client solution workshops. · Contribute to internal capability development … a valid passport). · Proven experience in a client-facing or consulting environment with excellent communication and documentation skills. · Strong expertise in Dynamics 365 Customer Engagement suite (Sales, Service, Marketing). · Advanced experience with Power Platform tools and Azure services. · Skilled in full configuration and customisation of Dynamics More ❯

Lead end-to-end solution design and technical governance across large programmes, ensuring integration with broader enterprise systems. · Configure and customise Dynamics 365 (Sales, Customer Service, Marketing) and extend functionality using JavaScript, plugins, and workflow assemblies. · Leverage Microsoft Power Platform components, including Power Apps, Power Automate, Power BI … Power Pages, and Power Portals. · Integrate solutions with Microsoft Azure services, including Logic Apps, Service Bus, WebJobs, and Azure Functions. · Translate complex business needs into clear technical solutions, and support stakeholder engagement throughout delivery. · Participate in pre-sales, proposal development, and client solution workshops. · Contribute to internal capability development … a valid passport). · Proven experience in a client-facing or consulting environment with excellent communication and documentation skills. · Strong expertise in Dynamics 365 Customer Engagement suite (Sales, Service, Marketing). · Advanced experience with Power Platform tools and Azure services. · Skilled in full configuration and customisation of Dynamics More ❯

as the primary liaison between the IS Helpdesk and our internal customers across various departments. In this role, you will be responsible for understanding customer needs and providing expert second and third-level support for standard PC applications and configurations. Your ability to troubleshoot and resolve technical issues will … updated on the latest technology trends and tools to continuously improve support services. Key Stakeholders: Internal: All Departments within the organization External: Vendors and service providers as needed Reporting Structure: Reports To: Head of Site IT Direct Reports: None Essential Qualifications: Relevant certifications such as Microsoft, CompTIA, or Cisco. … Proficient knowledge of Windows 10 and Windows Server products. Relevant Experience: Proven experience in delivering exceptional customer service through face-to-face, telephone, or electronic interactions. Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users. Excellent problem-solving abilities More ❯

partners with DNA extractions, biobanking, genotyping, arrays and sequencing workflows (WES and WGS). Yourgene Genomic Services offers a Non-Invasive Prenatal Testing (NIPT) Service, enabling clinics to run their own NIPT service for pregnant women with our prenatal screening tests and service laboratory based in Manchester. … end-user support growing into 2nd and 3rd line over the apprenticeship. To role is to support the Group IT Manager in improving the service offered to the business and keeping the department in touch with our customers. Key areas of responsibility: Managing the Service Desk Supporting customers … and prioritise tasks Must be able to communicate effectively, via telephone, MS Teams and in writing Proven ability to problem solve/troubleshoot Excellent customer service skills is essential Must be willing to learn, enthusiastic and have a thirst to learn and grow Closing Date: Sunday 22nd June More ❯

partners with DNA extractions, biobanking, genotyping, arrays and sequencing workflows (WES and WGS). Yourgene Genomic Services offers a Non-Invasive Prenatal Testing (NIPT) Service, enabling clinics to run their own NIPT service for pregnant women with our prenatal screening tests and service laboratory based in Manchester. … end-user support growing into 2nd and 3rd line over the apprenticeship. To role is to support the Group IT Manager in improving the service offered to the business and keeping the department in touch with our customers. Key areas of responsibility: Managing the Service Desk Supporting customers … and prioritise tasks Must be able to communicate effectively, via telephone, MS Teams and in writing Proven ability to problem solve/troubleshoot Excellent customer service skills is essential Must be willing to learn, enthusiastic and have a thirst to learn and grow Closing Date: Sunday 22nd June More ❯

advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers … guidance to clients on the use of new technologies and software applications Proactive: Alerts Manager to current or potential problems with systems, applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows … and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and More ❯

advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers … guidance to clients on the use of new technologies and software applications Proactive: Alerts Manager to current or potential problems with systems, applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows … and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and More ❯

maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. … This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours. This is a shift-based role as part of a 24/7 support team, which includes nights, weekends, and public holidays as … British passport, have single nationality status, and have resided in the UK for the past 5 years. What will I be doing? Delivering exceptional customer service and acting as a key technical point of contact during out-of-hours emergency support, 24/7. Supporting disaster recovery (DR More ❯

maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. … This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours. This is a shift-based role as part of a 24/7 support team, which includes nights, weekends, and public holidays as … British passport, have single nationality status, and have resided in the UK for the past 5 years. What will I be doing? Delivering exceptional customer service and acting as a key technical point of contact during out-of-hours emergency support, 24/7. Supporting disaster recovery (DR More ❯

maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. … This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours. This is a shift-based role as part of a 24/7 support team, which includes nights, weekends, and public holidays as … British passport, have single nationality status, and have resided in the UK for the past 5 years. What will I be doing? Delivering exceptional customer service and acting as a key technical point of contact during out-of-hours emergency support, 24/7. Supporting disaster recovery (DR More ❯

are a leading IT Consultancy that prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. Due to expansion, they are looking for a well-presented, customer-focused, and personable Network Engineer. You … are: Architecting scalable networking solutions based on individual business requirements. Creating network topologies and diagrams. Create recommendations for network hardware and software to improve service and profitability. Implementing new network technologies and upgrades. Monitoring network performance and identifying potential issues. Conduct problem analysis and investigation. Diagnosing and resolving complex … Experience advantageous Benefits include: Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service Our client is looking for a hands on Network Engineer, so if you live and breath networking, cisco technologies, and you live in Oxford More ❯

are a leading IT Consultancy that prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. Due to expansion, they are looking for a well-presented, customer-focused, and personable Network Engineer. You … are: Architecting scalable networking solutions based on individual business requirements. Creating network topologies and diagrams. Create recommendations for network hardware and software to improve service and profitability. Implementing new network technologies and upgrades. Monitoring network performance and identifying potential issues. Conduct problem analysis and investigation. Diagnosing and resolving complex … Experience advantageous Benefits include: Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service Our client is looking for a hands on Network Engineer, so if you live and breath networking, cisco technologies, and you live in Oxford More ❯

maintaining, and troubleshooting network systems of our clients to ensure efficient and secure communication within their organization. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues and interest in working in a fast paced, high … cybersecurity & enterprise architecture teams to create optimal network design and configurations and ensure seamless network functionality Collaborate with network hardware/software vendors, internet service providers (ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our … our clients’ security posture in the IT and OT space Provide Level 3 network support and be an escalation contact by supporting the clients’ Service desk staffs and other team members in troubleshooting network incidents and escalations in a timely manner for both IT and OT network infrastructure Troubleshoot More ❯

maintaining, and troubleshooting network systems of our clients to ensure efficient and secure communication within their organization. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues and interest in working in a fast paced, high … cybersecurity & enterprise architecture teams to create optimal network design and configurations and ensure seamless network functionality Collaborate with network hardware/software vendors, internet service providers (ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our … our clients’ security posture in the IT and OT space Provide Level 3 network support and be an escalation contact by supporting the clients’ Service desk staffs and other team members in troubleshooting network incidents and escalations in a timely manner for both IT and OT network infrastructure Troubleshoot More ❯

Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: Provide technical support and maintain clients' IT assets and systems. Deliver excellent customer service from More ❯

Net Talent have partnered with a well-known IT Managed Service Provider in Edinburgh who are looking for 1st Line Support Engineers to join their growing team. This is a great opportunity for someone who has a solid foundation in IT support, some commercial experience in a customer … IT support role, who is looking to further develop and progress their career. You will be responsible for providing front line support, giving excellent customer service and working closely with internal teams to ensure smooth running of operations and customer satisfaction. Experience Provide first-line technical support More ❯