126 to 150 of 176 ITIL Jobs in the North of England

chance for ongoing progression in the business.The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable More ❯

for ongoing progression in the business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable More ❯

delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service More ❯

Knowledge of Gherkin, Cypress, Jest, Cloudformation. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams More ❯

systems integration testing, Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated More ❯

Great Places to Work! You have Experience working on a busy IT service desk or similar support role Knowledge of Microsoft systems and multi-channel communication tools An ITIL v3 Foundation certificate or equivalent experience Strong typing and problem-solving skills A positive, proactive approach to learning and teamwork You'll work Monday to Friday on a set rota, including More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible for collaborating with Service Desk Managers to deliver … and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process Manager/Head of Process Management would have ITIL … Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Process Manager/Head of More ❯

Usual). The Senior Project Manager will be responsible for the matrix management of the project team and other resource as required, working towards the continual development of an ITIL-framed project management environment and Informatics Department. Please see attached job description for further details. Person Specification Experience Essential Experience of applying PRINCE2 project management methodology to projects including large More ❯

and changes Supplier management Planning and implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations Dynamics 365/Dynamics CRM SQL ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API’s and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving More ❯

those developments and with this, the confidence to discuss the implications of changes/developments with other team members and the wider IT community An understanding of the key ITIL processes Knowledge and experience of SAP Fiori applications in the Quality management area Desirable Prior completion of SAP QM courses (e.g S44100 Implementing SAP S/4HANA Quality Management) Technical More ❯

in-depth knowledge of the subject matter OR Relevant experience of the subject matter. 2.Evidence of continuous professional development. 3.Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. … Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Personal Qualities, Knowledge and Skills Essential Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders. Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed More ❯

in-depth knowledge of the subject matter OR Relevant experience of the subject matter. 2.Evidence of continuous professional development. 3.Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. … Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Personal Qualities, Knowledge and Skills Essential Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders. Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed More ❯

in-depth knowledge of the subject matter OR Relevant experience of the subject matter. Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Employer details Employer name NHS More ❯

in-depth knowledge of the subject matter OR Relevant experience of the subject matter. Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). **** When applying for this role More ❯

and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (AWS/AZURE) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business continuity and disaster recovery planning … Strong team leadership and management skills. Extensive hands on knowledge with public cloud solutions - AWS (Essential), AZURE (Nice to have) Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT projects. Excellent communication, analytical, and decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server More ❯

service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem … trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber Essentials. Excellent More ❯

infrastructure (AWS). Manage and continuously improve core services, including networking, Windows Server environments, Active Directory, and Office 365. Own incident, problem, and change management processes in line with ITIL best practices. Deliver medium to large-scale infrastructure and cloud transformation projects from concept to completion. Ensure systems are secure, resilient, and compliant with company and industry standards. Collaborate with … Microsoft stack: Exchange, Active Directory, IIS, Windows Server 2019+, PowerShell. Broad exposure to Microsoft 365 services Proven track record delivering medium to large IT infrastructure projects across multiple locations ITIL certification or strong working knowledge of ITIL frameworks. Excellent communication, analytical, and decision-making skills. Experience managing teams in complex, multi-site, or enterprise environments (1,000+ users). Next More ❯

impact to the organisation. The successful candidate will be responsible for providing 3rd line support to key business systems, services and users whilst assisting the IT Team. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing, evaluating and recommending new technologies so that the IT infrastructure can maintain the … capacity planning. Manage the administration of email and messaging systems. Manage the maintenance and optimisation of the backup/recovery environment. Manage, Develop and Maintain documentation in line with ITIL requirements and the CMDB. Manage and maintain Oracle SQL databases, ensuring optimal performance, availability, and data integrity through regular patching, backups, tuning, and monitoring. Contribute to the proactive management of More ❯

Understand how the end-to-end RTB processes and relevant activities across all of Data Analytics systems work per the prescribed HSBC and ITIL standards. Within various teams, review and monitor, report if all aspects of Production processing (Incidents, Problems, Service Level indicators etc.) using automated dashboards are performing at optimum levels according to business needs. Work closely with the … knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and … of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and standards. Strong communication skills and be a team player of global team. Ability to prioritise and work independently within a diverse team environment. Should have sound knowledge of More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration Management. … . Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference is for one of the following sites, it’s important to More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration Management. … . Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference is for one of the following sites, it’s important to More ❯

ASQL. Proficiency in Microsoft Office and Project. Good influencing and networking skills. Adaptability to change and pressure. Nice to Have Bachelor s degree in computer science or related field. ITIL certification or experience. Supervisory experience. Experience with ITIL framework. Understanding of corporate and ICT processes. Knowledge of Microsoft Cloud and Citrix. DISCLAIMER: By applying for this vacancy, you consent to More ❯

ASQL. Proficiency in Microsoft Office and Project. Good influencing and networking skills. Adaptability to change and pressure. Nice to Have Bachelor’s degree in computer science or related field. ITIL certification or experience. Supervisory experience. Experience with ITIL framework. Understanding of corporate and ICT processes. Knowledge of Microsoft Cloud and Citrix. DISCLAIMER: By applying for this vacancy, you consent to More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying problems … customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a … salary of between £45,000 - £50,000 + Hybrid working. To apply, press the "apply now" button or send your CV to matthew.leach @ circlerecruitment.com Keywords: Service Desk Manager/ITIL/Change management/Service desk/Line management/IT/Problem & Incident Management - Liverpool - 50K Circle Recruitment is acting as an Employment Agency in relation to this vacancy. More ❯