126 to 150 of 206 ITIL Jobs in the North of England

the business on a PAYE basis. The Role: You'll lead the delivery of a new Private Cloud Data Centre environment, oversee the migration of hosting infrastructure, and implement ITIL-based service management processes into an existing service desk - all within a secure SC-cleared environment. Key Responsibilities: Manage all aspects of project delivery, from planning to execution Coordinate with More ❯

a growth environment. Experienced in managing teams of 5-20 across geographically dispersed locations. Comfortable engaging directly with customers, supporting RFP/RFI responses, and handling escalations. Familiar with ITIL Service Management, ISO 9001, ISO 27001. Excellent communicator, able to translate technical complexity for non-technical stakeholders. More ❯

ll have: Knowledge & experience of using service desk & CRM tools, including Service Now, Salesforce and IT systems/applications. Experience in using service management tools, with an understanding of ITIL framework and broad knowledge of IT systems and networks. A strong customer obsessed ethos and passion for delivering exceptional customer service. The ability to collaborate and work within a customer More ❯

experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of things like ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable. Skills & Knowledge: Excellent customer service Communication skills (both verbal and written) essential Have a genuine More ❯

of leading teams and managing people. Experience of working in a 3rd line IT support role: managing IT incidents, requests, problems, and changes in line with industry best practice (ITIL) Up to date knowledge of new technologies, IT solutions and best practice including ISO27001 and ITIL. # Excellent communicator, able to listen, understand, interpret and communicate non-technical and technical More ❯

VPN technologies, and virtualized environments. Excellent problem-solving skills and ability to work collaboratively. Effective communication and interpersonal skills. Understanding of computer architecture and operating systems. Willingness to learn ITIL principles. More ❯

Critical Expertise: Azure cloud architecture and services Cloud networking, virtual machines (VMs), and server management SQL Server and database optimization PowerApps and Power Platform Vulnerability remediation ISO standards and ITIL best practices Preferred Experience: Dynamics 365 & Dataverse Project Management methodologies (Agile, Scrum) DevOps principles and CI/CD pipeline integration Equal Opportunity Employer At WTW, we believe difference makes us More ❯

maintain continuous service improvement plans. Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of ITIL processes Experience working with Microsoft technologies Benefits include: Pension Scheme Hybrid working Company Bonus Travel Benefits More ❯

strong operational processes, automation, and documentation Who we're looking for Strong technical foundation in IT operations and support methodologies Proven experience in incident/problem management, preferably within ITIL frameworks Excellent analytical, communication, and stakeholder management skills Ability to work under pressure, manage competing priorities, and lead a team Experience driving operational excellence, process improvements, and automation What we More ❯

in large organisational transitions. Familiarity with SAFe (preferred) or TOGAF frameworks. Desirable Skills & Experience BCS Practitioner Certification in Enterprise and Solution Architecture. SAFe 6.0 certification (other versions considered). ITIL V3/V4 certification. Experience in DevOps practices, sprint planning, and backlog management. Experience in utilities or telecoms sectors. Key Relationships Operations and delivery teams IT transition leadership Enterprise Architecture More ❯

SQL Applications Support Analyst SQL Applications Support Analyst - SQL/T-SQL, Salesforce, SaaS, Workday, Azure, Splunk, Automation, CRM, ERP, ITIL, Agile, Jira, Confluence, Elastic Stack - Hybrid (Warrington) - One-Year Fixed Term Contract - to £45k + good bens My client has an urgent need for an experienced Applications Support Analyst to join a specialist team supporting a range of new More ❯

AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams More ❯

experience leading IT support teams, including 1st and 2nd line functions. Firewalls, Active Directory, DNS/DHCP, VLANs Windows 10/11 Strong leadership and interpersonal skills. Desirable Skills ITIL Foundation certification. Experience in the education sector or supporting school. Knowledge of remote support tools and ticketing systems. Experience working in an MSP environment. If you are interested in this More ❯

practices. Compliance & Security Ensure solutions comply with security, regulatory, and operational standards. Integrate cybersecurity principles into architecture design. Preferred Certifications: AWS Certified Solutions Architect Banking, Cards, Lending domain TOGAF, ITIL, Design Thinking or similar enterprise architecture frameworks. More ❯

based on and offshore Deep understanding of planning and executing system and service transitions Experience of leading on the establishing of a post migration event Hypercare process Familiarity with ITIL service transition, service introduction or similar frameworks If you have the relevant experience to fulfil this opportunity please get in touch as soon as possible. More ❯

solutions Configuring, maintaining, and performing backups/restoration for Teams and SharePoint Online Large-scale migrations to SharePoint Online ShareGate or similar SharePoint migration tools Agile methodologies (Scrum, Kanban) ITIL practices and service management Azure Information Protection/Microsoft Purview Information Protection Data Rights Management Windows Server administration and support Group Policy Objects in a hybrid AD environment Don't … hesitate to apply if you don't meet all essential criteria. We value diverse perspectives and contributions. Note that the Bank has a robust ITIL Change Management process and requires evenings/weekends for live systems; compensation is included in base salary with no additional remuneration. Inclusion and Employment Information The Bank values diversity, equity and inclusion and aims to More ❯

at board and C-suite level. Exceptional leadership skills, able to inspire, challenge and develop diverse teams through change. Deep knowledge of infrastructure, platform and service management best practice (ITIL, cloud, networking, automation). Commercial acumen and external presence to manage strategic suppliers, engage stakeholders and represent technology services externally. Why This Role? This is not a "steady state" leadership More ❯

at board and C-suite level. Exceptional leadership skills, able to inspire, challenge and develop diverse teams through change. Deep knowledge of infrastructure, platform and service management best practice (ITIL, cloud, networking, automation). Commercial acumen and external presence to manage strategic suppliers, engage stakeholders and represent technology services externally. Why This Role? This is not a "steady state" leadership More ❯

skills. • Business acumen and understanding of how technology creates value. • Experience applying business change management to reduce risk and ensure success. Preferred • Project management certification (Prince2, PMP, MSP). • ITIL Service Transition or equivalent certification. • Automotive or manufacturing industry experience (a plus). More ❯

skills. • Business acumen and understanding of how technology creates value. • Experience applying business change management to reduce risk and ensure success. Preferred • Project management certification (Prince2, PMP, MSP). • ITIL Service Transition or equivalent certification. • Automotive or manufacturing industry experience (a plus). More ❯

and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira … excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual More ❯

with supervisory or management control over projects and resources. -Evidence of successful delivery of strategic projects with targets. -Experience of complete project life cycles from project initiation to implementation. -ITIL awareness (IT Infrastructure Library: a set of comprehensive and inter-related codes of practice, useful to achieving the efficient support and delivery of high quality, cost effective IT services.) Please More ❯

a growing Business Development Consultancy in Bolton who is working with one of the world's largest certification providers. This qualification provider specialise in globally recognised qualifications such as ITIL and Prince2 and are seeking Customer Relationship and Sales Executives to assist their students. This is not a high-pressure sales role but a consultative position, speaking to individuals who More ❯

knowledge sharing across support teams Collaborate with Change Management to ensure effective implementation of problem fixes Own and continuously improve Major Incident and Problem Management processes Ensure compliance with ITIL standards and internal SLAs/OLAs Produce regular reports and dashboards on incident/problem trends, KPIs, and service improvements Provide training and guidance to technical teams on best practices … What skills & qualifications you will need: Strong understanding of ITIL v3 or v4 frameworks (certification preferred) Excellent communication and stakeholder management skills, including executive level reporting Proven experience in Major Incident and/or Problem Management roles within an ITIL-aligned environment. Ability to remain calm under pressure and lead cross-functional teams during crises Strong analytical thinking and problem More ❯

analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives More ❯