126 to 150 of 197 ITIL Jobs in the North of England

level of quality End user interaction Desirable Dynamics 365 administrator Flow creation in line with best practice Power platform/Power pages experience Exposure and experience of working in ITIL practices. Benefits 33 days paid holiday (prorated) Health Cash Plan for medical expenses Pension Scheme & Life Assurance High Street discounts & Referral Scheme Employee Representatives & Employee forum Career progression & personal development More ❯

and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for government and private sector clients. Benefits : Pension Scheme Health Insurance Life More ❯

the Customer to ensure they are happy for the call to be closed once it has been resolved. TECHNICAL CERTIFICATIONS (DESIRABLE BUT NOT ESSENTIAL) • Cisco CCNA • SIP School SSCA • ITIL Foundation (awareness essential) HOURS OF WORK Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours: X More ❯

/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support … to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service). Consistent service quality across diverse technologies and end-user environments. What You’ll … Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or similar) and exposure to incident/problem/change management. Qualifications ITIL Foundation certification (required). CompTIA A+ or equivalent technical qualification. More ❯

business goals and lead major transformation initiatives. Strong financial management skills, including IT budgeting and investment optimisation. Solid knowledge of IT infrastructure, cloud, virtualisation, and enterprise architecture. Familiarity with ITIL or similar service management frameworks. Strong understanding of IT governance, risk management, compliance, and security best practices. Experience in both infrastructure and application support, with a focus on business continuity. More ❯

across infrastructure and applications Hands-on experience with monitoring tools such as Instana, Splunk, Prometheus, Grafana, or SolarWinds Confident supporting both Windows and Linux operating systems Experience working in ITIL-aligned support environments Understanding of web hosting technologies (DNS, HTTP/S, SSL Certs, and basic networking) Clear, confident communicator with strong stakeholder management skills Knowledge of AWS or cloud More ❯

the following; Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles eg Change and Release management - ideally holding a recent ITIL accreditation Outstanding Stakeholder Management skills Highly likely to have worked as a Transition/Introduction Manager in medium/large sized fast paced organisations with multiple business units spread across More ❯

skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials/Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive More ❯

while adhering to strict customer SLAs. Accurate time recording, record keeping, and maintaining up-to-date customer information are essential. Additionally, experience working alongside service departments within a standard ITIL framework is highly desirable. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday More ❯

individuals/small groups Previous experience of working in the NHS with Clinicians and Management Qualifications Essential Educated to Diploma Level or equivalent relevant working experience Desirable PRINCE2 Foundation ITIL Foundation Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for More ❯

including client server networking, PC environments and databases. Knowledge or understanding of object oriented programming principles. Qualifications Essential Educated to Diploma Level or equivalent relevant experience. Desirable PRINCE2 Foundation. ITIL Foundation. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for More ❯

The successful candidate will be responsible for providing 1st and 2nd line IT support to all our customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and More ❯

The successful candidate will be responsible for providing 1st and 2nd line IT support to all our customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and More ❯

workload management tools Software/Tools: Kanban board tools (e.g. Jira, Trello) Ticketing systems (ITSM tools) Adobe Commerce (training provided) Certifications & Standards: Adobe Commerce certification (training and funding available) ITIL knowledge advantageous but not essential InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably More ❯

workload management tools Software/Tools: Kanban board tools (e.g. Jira, Trello) Ticketing systems (ITSM tools) Adobe Commerce (training provided) Certifications & Standards: Adobe Commerce certification (training and funding available) ITIL knowledge advantageous but not essential InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably More ❯

Provide customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure timely … cooperation and open communication Knowledge of, but not limited to: Internal and External Client facing Software O365 application suite Windows 10/11 SharePoint (Client Portals) Desirable Active Directory ITIL foundation Takes responsibility for own personal development over and above formal qualifications, whilst embracing the firm's performance development culture and processes Flexibility to adapt working patterns as per the More ❯

Automation. SAP S4 HANA - SAP RISE - Desirable environment experience. TOGAF, Zachman - or similar Framework experience. Certified in any of the following - TOGAF/AWS/Azure/CISSP/ITIL/COBIT. Ability to deliver well thought through quality EA plans - then deliver them effectively. Proactive Approach - must have a ‘Can Do' attitude. Ability to navigate a complex environment & effectively More ❯

/BI tools. Demonstrable experience with implementing and supporting SaaS solutions, working with external suppliers to integrate with internal systems (i.e. SSO) IT consulting and/or support background (ITIL, working knowledge of SDLC and of IT infrastructure like server and database management) as well as in depth business processes experience. What you get in return In return, you'll More ❯

concepts of implementing and supporting SaaS solutions and of working with external suppliers to integrate with internal systems (i.e. SSO) Experience in a similar application support role (familiarity with ITIL, working knowledge of SDLC and familiarity with IT infrastructure like server and database management) Good understanding of business processes and how those get facilitated by software solutions What you will More ❯

and performance management Strong negotiation and stakeholder engagement skills Knowledge of third-party risk, cost modelling, and continuous improvement Familiarity with contract law, SLAs, and supplier benchmarking Desirable: CIPS, ITIL v3/v4, or PRINCE2 certification Why Join The University of Manchester? Be part of a prestigious global institution with a collaborative culture Work on strategic supplier relationships that directly More ❯

implementing, and managing complex IT infrastructure Expert level knowledge of enterprise networking principles and technologies (Up to CCNP Level) Must have cloud experience ideally in AWS Strong understanding of ITIL process If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as More ❯

and dynamic Senior Cyber Security Engineer to join our vibrant office with hybrid working. Senior Cyber Security Engineer - Responsibility: Carry out daily security engineering/operation tasks under an ITIL framework Develop an understanding of the threats, risks, vulnerabilities and evolving attack vectors facing the business. Using strong technical knowledge, continuously analyse and make recommendations to implement effective security controls More ❯

representing Problem Management Skills & Qualifications : Extensive knowledge of IT Industry from Enterprise perspective Experience in supplier relations and mangaement Stakeholder Engagement experience Experience in a service operations environment Full ITIL lifecycle experience or certification If you would like to be considered for this role please don't hesitate to click apply or call Sam Pierre-Louis on More ❯

Lead vendor selection processes and coordinate between multiple service providers Oversee day-to-day IT operations and manage incident, request, and change processes Drive continuous improvement initiatives aligned with ITIL frameworks Microsoft 365 Governance Work with service providers to ensure M365 is configured, secured, and optimised Develop governance policies and promote best practices across the business Monitor compliance with licensing … Strong knowledge of Microsoft 365 capabilities, security, and administration Experience managing outsourced IT providers and vendor relationships Solid understanding of ISO 27001 and ISMS implementation Knowledge of ITSM frameworks (ITIL) and service delivery best practices Strong vendor management and stakeholder engagement abilities Proactive, solutions-oriented mindset with excellent problem-solving skills Desirable Qualifications ISO 27001 Lead Implementer or Auditor certification … Microsoft certifications (MS-100, MS-101, Security-focused) ITIL Foundation or higher certification Experience in medium-sized business or scale-up environment If this sounds like the job for you, make sure to apply today! NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the More ❯

Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management, Certificate management, HSM configuration/installation/support Incident management, Change management, ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and applications Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit … Standards. Problem, Incident & Change Management including root cause identification. Procedure/process development, Project delivery. Auditable Record Management. Excellent Risk and Control Maintenance Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced at making informed decisions, against More ❯