you will Manage our online shop, fulfilling orders promptly. Track inventory and re-order items that are running low Send thank you messages and cards to supporters Update our CRM and keep up to date and accurate data on our community Create and schedule social media posts and event listings on our website. Answer general emails, social media messages, and … via our website Finding out the t-shirt sizes of everyone on our Great North Run team and posting t-shirts out to them Producing a report from our CRM system, and sending an email to everyone on it to invite them to an event Counting up all our Christmas cards and ordering more from a printers website Creating a … make sure you get it right. You have organisational skills and a keen attention to detail. You are highly digitally literate - you can find your way around a website, CRM or a shared spreadsheet and are quick to learn new unfamiliar software. You'll be comfortable scheduling social media posts, using online design templates to create these, joining digital meetings More ❯
and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical More ❯
and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical More ❯
via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at More ❯
Port Glasgow, Inverclyde, Cardross, Dunbartonshire, United Kingdom
CCA Recruitment Group
via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at More ❯
