1 to 25 of 75 Service Delivery Jobs in Scotland

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key point … of contact for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive … relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews: Host More ❯

purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon. About the role: The successful Service Delivery Manager will be responsible for the successful delivery of the planning and customer service function. Taking overall responsibility for the … day-to-day management of customer service advisors, planners, monitoring service performance and customer satisfaction to meet the Key Performance Indicators. Monitor and track service levels to ensure compliance with service delivery standards Liaise with the Client to ensure customer satisfaction. Lead, motivate, and manage … the performance of the planning and customer service teams Promote a culture of continuous improvement within the team Work closely with housing officers, property managers, and external contractors to coordinate activities and resolve issues. Engage with residents and tenants on complex matters to ensure their needs are met Attend More ❯

sponsorship or visa support available for this job. Salary range: £25,000-£28,000 Key Relationships – Head of Commercial; Head of Finance, Head of Service Delivery; Sales Manager; External contractors and partners. Why come and work with us at Aspen? As part of the Aspen team, you will … Success in this role is defined by your ability to efficiently organise and prioritise tasks in a fast-paced environment. Your contribution to the Service Delivery Process is crucial, ensuring all required checks are completed before jobs are handed over to the Service team. You will demonstrate … potential for the role to become permanent, dependant on business growth Purpose of the Role The administrator is responsible for supporting the leadership team, Service Delivery team and the wider business in an admin capacity. This role will interact with all departments within the business and as such More ❯

sponsorship or visa support available for this job. Salary range: £25,000-£28,000 Key Relationships – Head of Commercial; Head of Finance, Head of Service Delivery; Sales Manager; External contractors and partners. Why come and work with us at Aspen? As part of the Aspen team, you will … Success in this role is defined by your ability to efficiently organise and prioritise tasks in a fast-paced environment. Your contribution to the Service Delivery Process is crucial, ensuring all required checks are completed before jobs are handed over to the Service team. You will demonstrate … potential for the role to become permanent, dependant on business growth Purpose of the Role The administrator is responsible for supporting the leadership team, Service Delivery team and the wider business in an admin capacity. This role will interact with all departments within the business and as such More ❯

Service Delivery Manager An established investment business is looking for a Service Delivery Manager to join their team on a permanent basis, based in either Edinburgh or Glasgow . This role will suit someone with strong end-to-end service lifecycle experience, covering everything from … proactive monitoring and incident response to ensuring delivery resilience and securing a high-performance platform. Key Responsibilities: Take ownership of platform performance and service reliability. Manage the full service lifecycle, ensuring stability, security, and efficiency. Oversee infrastructure components including VM, containers, networking, and patching. Lead regular third … aligns with contractual agreements. Drive continuous improvement through robust stakeholder and supplier engagement. Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery. Requirements: Proven experience in service delivery and platform ownership within complex IT environments. Strong working knowledge of ITIL v4, particularly in More ❯

support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in … Technology understands the customers' needs and concerns, and that the customers understand Group Technology's plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Ownership of asset management process … group wide approach). Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure More ❯

Annual salary: up to £27,500.00 Service Delivery Manager Location: Coatbridge Role: Part-Time, 20 hours a week. Days to be discussed and confirmed. Compensation: Pro-rated salary of £27,500 per annum, plus car allowance and benefits. Mears is committed to investing in the North Lanarkshire community … be recognized as the most trusted private provider working with the public sector by 2025, emphasizing sustainability and ethical practices. About the role: The Service Delivery Manager will oversee planning and customer service functions, managing customer service advisors and planners, monitoring performance, and ensuring customer satisfaction … to meet KPIs. Monitor and ensure compliance with service standards Coordinate with the Client to maintain customer satisfaction Lead and motivate the planning and customer service teams Promote continuous improvement Work with housing officers, property managers, and contractors to coordinate activities Engage with residents on complex matters Attend More ❯

working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and analytical … staff as part of the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An More ❯

Service Delivery Manager £65,000 - £75,000 Edinburgh/Glasgow - hybrid Head Resourcing are pleased to be working with our financial services client as they look to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks, advisory More ❯

be instrumental in shaping the future of IT operations across the UK and beyond. You'll play a dual role, overseeing both internal support delivery and the strategic management of IT assets making sure the team runs smoothly and the tools they use are secure, compliant, and well managed. … keeping a down to earth, collaborative culture. The Role: This is a dual focus role, with equal emphasis on two core areas: IT support delivery and asset management. On one side, you'll lead a small but skilled UK based support team, helping them deliver timely and effective tech … unresolved technical issues, ensuring smooth resolution and maintaining a high level of user satisfaction. ** Oversee and improve helpdesk operations and IT processes, ensuring efficient service delivery and continuous enhancement of internal systems and documentation. ** Manage the lifecycle of hardware and software assets, from procurement through to retirement, ensuring More ❯

of all GAP divisions to provide a one stop shop to supply the Events industry across the UK with all their equipment requirements. The Service Delivery Manager will support the operational team to ensure the seamless execution of event contracts. The main focus of the role will be … to drive efficiencies and improve the overall service delivery within the division. You will assist with daily operational activities including logistics planning, team scheduling and resource allocation and provide direct support to the operations team in resolving operational challenges, ongoing issues and queries. You will be the point More ❯

NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you’ll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and service delivery across the company’s network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support service delivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯

Job Description Field Service Supervisor e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed … one of the most bankable companies in the solar and renewable energy industry. For additional information about Canadian Solar, visit www.canadiansolar.com Position Title: Field Service Supervisor Department: Project Implementation Entity: CS e-Storage Reports To: Sr Service Manager Location: Glasgow, Edinburgh, Leeds, Manchester, UK Position Summary: The Field … Service Supervisor (UK) will be an integral part of the service team, leading the Snr Service and Service Technicians to successfully complete preventative and corrective maintenance of CSI Energy Storage’s Solbank Storage Power Block (SPB). The individual will also be responsible for fulfilling obligations More ❯

our clients to deliver transformative projects. From the development of organizational benefits through better information management, to the application of user-focused discovery and service delivery - we have a vision for change. Our global programme to connect People, Data and technology is focused on delivering beyond expectations, creating … that considers digital twinning, smart cities, automation, and novel applications of computer vision and data science. We are looking for exceptional individuals who demonstrate delivery excellence, an innovation mindset, a deep understanding of digital technology and collaborative behaviours to help lead our most important programmes with respect to information … management. You will champion the application and value of information management alongside our clients, apply your knowledge in user-focused discovery and service delivery to target real benefits across the lifecycle of asset delivery in the Architecture, Engineering and Construction sectors. We love different - be it your More ❯

business value, security and innovative potential of their IT infrastructure. Role Overview Systal is seeking assistance to further enhance the CMDB Function within their Service Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service … and Reporting. What will you be doing? CMDB information gathering – review current data, identify gaps and populate missing information for Infrastructure & Networking assets. CMDB Service Modelling – Creating, developing and maintaining service maps that accurately represent the relationships between CIs and the services they support. Continuous improvement will also … ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition to disposal. Maintenance More ❯

comprehensive support for our core Policy Admin Systems, particularly the Sonata application, and other critical applications. This role focuses on maintaining and improving live service provision, resolving incidents, and performing routine support tasks. The role sits within the newly created Application Support Team who are responsible for driving and … improving live service provision to the wider business. In cases of significant service-impacting incidents, third-line support will involve working in conjunction with the functional delivery teams. The support team is dedicated to continuously enhancing its expertise and skills. By actively pursuing improvement initiatives, the team … aims to optimise service delivery and maintain high standards of performance. Role responsibilities Live Service Support: Manage and resolve incidents to ensure minimal disruption to business operations. Monitor system performance and address any issues promptly. Oversee intra-day and overnight batch processes, ensuring smooth operations. Schedule and More ❯

and leading provider of enterprise software in the Business Resilience Market. We provide software for Business Resilience to world leading brands along with a service that helps our customers execute their vision for success through Resilience. We are well known for our Service to our clients and our … powerful tool on the market. What are we looking for and what will you be doing? We are looking for a Multi lingual Customer Service Analyst to join our Service Delivery Team to support our clients internationally. We are looking for someone who will be based in … on a day to day basis. It is important to take responsibility for each query and follow it through to resolution providing excellent customer service along the way. We are full of self-starters at C2, people with real drive, maturity and focus, so it’s important you are More ❯

the DT M&A team during all phases of deals, with responsibilities including all timely due-diligence responses, integration and separation strategies and plans, service delivery execution and digital technology security implementation. Working with the Cybersecurity and CTO teams to execute the CSRC Service Delivery portions … incoming applications through security and architecture reviews, and supporting the DT deal team in a timely manner as required by business. Maintaining the CSRC service catalogue and working at a tactical level to manage all CSRC activities in a timely manner. Contributing technical expertise towards the development of M … an accredited university or college. Have experience in ITGC/GITC audits including interfaces, control reports configurable controls. Possess deep working knowledge of IT service management (e.g., ITIL-related disciplines). Have a solid working knowledge of OT security and how it aligns and differs from Enterprise IT Security. More ❯

Benefits TL;DR Customer Success Manager Fast-growing technology consultancy specialising in the energy sector Preference for Aberdeen with remote working Hybrid role between delivery and commercial functions Experience of achieving commercial targets Flexible working (we’re very relaxed) ITIL certifications a bonus Energy sector expertise a plus Background … and driven that wants to grow with our business and have a strong say in how we shape the company. Work with our expert delivery, cloud, data and analytics consultants to help customers deliver more value from their investment in technology. This is a hybrid role between the delivery and commercial teams and guides the ongoing definition of our managed service solution and the delivery of great outcomes for our customers. Day-to-day work involves developing and executing account plans, service delivery, and project management and collaborating with stakeholders across our internal and More ❯

Benefits TL;DR Customer Success Manager Fast-growing technology consultancy specialising in the energy sector Preference for Aberdeen with remote working Hybrid role between delivery and commercial functions Experience of achieving commercial targets Flexible working (we’re very relaxed) ITIL certifications a bonus Energy sector expertise a plus Background … and driven that wants to grow with our business and have a strong say in how we shape the company. Work with our expert delivery, cloud, data and analytics consultants to help customers deliver more value from their investment in technology. This is a hybrid role between the delivery and commercial teams and guides the ongoing definition of our managed service solution and the delivery of great outcomes for our customers. Day-to-day work involves developing and executing account plans, service delivery, and project management and collaborating with stakeholders across our internal and More ❯

bonus and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in Scotland. If you're a Business Development Manager with experience within the Industrial Services or … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions … especially within waste treatment and disposal through other sites across the business group. Collaborate with Account Managers, Admin Staff, and Operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, financial analysis, and ensuring compliance with Tender Governance procedures. Monitor market trends More ❯

of our customer and this increased capacity will allow you to join a team that is providing Incident Management, Project Testing, Project Deployment and Service Improvements. What will you be doing? As a Senior member of the team, you will lead by example to the other team members and … provide mentoring where required. You will also be responsible for developing and delivery Service Improvements across the team identifying areas that can be enhanced and improved. This will include: Provide end-to-end application support for a large set of Business Users across a suite of Web and … for issues and process failures. Respond to and resolve issues and Incidents raised by Business Users Escalate and communicate issues to Business Users and Service Delivery where necessary to restore services quickly and within documented SLAs Who are we looking for? Experience in Troubleshooting and resolving User Incidents More ❯

and/or recommendations. Work with internal teams to develop strategic marketing plans to ensure IPT products are fully embedded in customers' operations. Customer Service and Satisfaction Key point of contact in all matters relating to client concerns and needs, integrate commercial strategy with Field Advisors/Engineers. Work … directly with clients to optimize their software and service offerings. Ensure delivery of high-quality service, technical support, and project management by working closely with Field Advisors/Engineers. Accountable for soliciting, tracking, and reporting customer feedback via approved system/methods. Build and strengthen client relationships … to achieve long-term partnerships. Upsell and cross-sell IPT products and service offerings to clients. Secure opportunities to expand our services into different areas of customer operations and maximize the value of existing services. Manage and clearly document team performance and delivery. Address unsatisfactory performance or behavior promptly More ❯

growth. Role and responsibilities: Triaging and resolving customers' Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … if To identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations To include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are … IT Maintenance Services Industry. Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times. Must have strong written and verbal communication skills Strong organisational skills. Must be flexible to work outside of core business hours More ❯

growth. Role and responsibilities: Triaging and resolving customers' Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … if To identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations To include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are … IT Maintenance Services Industry. Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times. Must have strong written and verbal communication skills Strong organisational skills. Must be flexible to work outside of core business hours More ❯