1 to 25 of 50 Service Delivery Jobs in Scotland

Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.Top-tier Oracle partner … Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)Certified Great Place to WorkRecognised as a leader in AI & digital transformation consulting with global delivery footprintWith 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North ...

Service Delivery Manager | Edinburgh | Hybrid Working | Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations … transform the way they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. ...

Service Delivery & Client Success Manager Hamilton Office based c£50k We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business. If you come … consultancy environment and thrive when juggling multiple priorities and stakeholders, this could be a fantastic opportunity. The Opportunity Joining a close-knit and growing Service Delivery team, you'll become the primary point of contact for a portfolio of customers, ensuring they receive an exceptional service experience ...

powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Looking for your next career move? Consider becoming a Service Delivery Manager.Make an Impact: As an SDM, you'll be at the heart of customer success, building trusted relationships, leading service improvements … clients and technologies.Grow Your Career: The role offers excellent personal and professional development. You'll gain exposure to senior customer stakeholders, develop expertise in service governance and operational excellence, and build skills that are highly valued across the organisation. Whether your background is technical, operational or project-focused ...

looking for an experienced IT Service Delivery Manager to own the customer-facing service relationship for colocation, cloud, and managed infrastructure customers. You will need to be credible in front of customer IT and infrastructure teams, understand the systems underpinning the services we deliver (power, cooling, connectivity … backup/DR, security), and translate operational and incident data into meaningful insight for customers. You'll be the central point of accountability for service quality, working closely with the NOC, engineering, and data centre operations teams to ensure SLA's are met and technical risk is proactively managed. ...

make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityAs a Consultant/Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. … will support the design and delivery of end-to-end service transformation, always with the customer at the core of our solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific ...

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead critical … live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs, executive reporting ...

Service Delivery & Client Success Manager Hamilton Office based c£50k We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business click apply ...

take, guiding us to deliver impact how and where it matters most.Connect to your opportunity We are seeking an experienced and highly motivated Technical Delivery Manager to support the successful delivery of complex, high-impact technology programmes and projects across our work in central government. This role needs … strong delivery professional who thrives in fast-paced environments, with a deep understanding of Agile methodologies, the GDS Service Standard, a proven track record in the public sector, and a passion for driving digital transformation to serve the public effectively. As a Technical Delivery Manager, you will ...

looking for your next opportunity within the IT function at Mitie? We are seeking an experienced and driven IT Manager to support the delivery of technology services across the JPECCS contract in Scotland. This role is critical in ensuring IT services are aligned to front-line operational needs across … bases. Acting as the key interface between operational teams and IT, you will ensure technology solutions are effective, secure, and enable safe and efficient service delivery.You will work closely with stakeholders including SPS, operational teams, and suppliers, while travelling across locations to maintain strong visibility and relationships.Main DutiesAct ...

retain Tech talent.Service & Products Effectiveness: We transform the ‘back office’ technology operations to enable the transition to product ways of working, next gen service management and DevOps.IT M&A: We provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments & Regulatory … change. We orchestrate complex transactions to enable competitive advantage.Enterprise agility design and delivery: We design and deliver enterprise agility ways of working.Connect to your skills and professional experience We want people who will embody technology, understand the connection between the business problem, the technology solution and have the professional ...

retain Tech talent.Service & Products Effectiveness: We transform the ‘back office’ technology operations to enable the transition to product ways of working, next gen service management and DevOps.IT M&A: We provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments & Regulatory … change. We orchestrate complex transactions to enable competitive advantage.Enterprise agility design and delivery: We design and deliver enterprise agility ways of working.Connect to your skills and professional experience We want people who will embody technology, understand the connection between the business problem, the technology solution and have the professional ...

employees to be present in the office at least three days per week. Think smarter. Move faster. Deliver value. JOB TITLE: IT ANALYST - SERVICE DELIVERY This job is a 9-month FTC position. KEY RESPONSIBILITIES: Provide first and second line support for IT in the respective project offices ...

senior leadership opportunity for a proven operations professional with experience managing mission-critical environments. You will lead multidisciplinary operational teams, oversee maintenance and service delivery activities, manage suppliers and contractors, and ensure the highest standards of uptime, safety, compliance, and operational excellence. The successful candidate will … Emergency Operating Procedures (EOPs). Act as the senior escalation point for critical incidents, infrastructure failures, power events and operational emergencies, ensuring effective service restoration and communication. Drive root cause analysis investigations following incidents and implement corrective actions to improve reliability and operational resilience. Own the site's change ...

senior leadership opportunity for a proven operations professional with experience managing mission-critical environments. You will lead multidisciplinary operational teams, oversee maintenance and service delivery activities, manage suppliers and contractors, and ensure the highest standards of uptime, safety, compliance, and operational excellence. The successful candidate will … Emergency Operating Procedures (EOPs). Act as the senior escalation point for critical incidents, infrastructure failures, power events and operational emergencies, ensuring effective service restoration and communication. Drive root cause analysis investigations following incidents and implement corrective actions to improve reliability and operational resilience. Own the site's change ...

pivotal role in developing and maturing the enterprise CMDB capability, ensuring it delivers accurate, trusted, and actionable insights that support operational excellence, risk management, service delivery, and strategic decision-making.You'll work with senior stakeholders across Change, Incident, Problem, Asset, Risk, Security, Architecture, and Service Management, influencing … managed, supported, and improved across the organisation.A role you will loveThis role is ideal for someone who enjoys combining strategic thinking with operational delivery and wants to be recognised as a leader in Configuration Management and ServiceNow best practice. You'll have the opportunity to build a lasting capability ...

stakeholders and leadership team to build a business and technology strategy for the Finance business. You will focus on End-to-end business service delivery and operations for Finance; understanding holistic business requirements, handling all associated build and run activity, collaborating with other IT functions, and aligning with … service management. Ensure that security, compliance and other governance requirements are built into the core of any new/changed services and conform with over-arching security, risk and governance frameworks and standards. Be instrumental in the future roadmap, working with suppliers and CDIO colleagues to help transform HMRC ...

around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.About the jobThe Cloud Services Delivery team is looking for a Cloud Services Delivery Manager to provide expertise in cloud industry best practices and stay up to date with … investment, while deepening your expertise across cutting-edge technologies and collaborating with some of the brightest minds in the industry As a Cloud Services Delivery Manager, you will:Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise ...

advisor.Develop strategic technology roadmaps aligned to business objectives and future growth.Ensure customers maximise the value of iomart's managed services and technology solutions.Lead engaging service reviews, providing insights, recommendations, and clear next steps.Identify opportunities to enhance customer outcomes through cloud, security, infrastructure, and professional services solutions.Partner closely with Service Desk, Engineering, and Security teams to deliver an exceptional customer experience.Use service data and customer insights to drive continuous improvement, adoption, and retention.Champion the voice of the customer, helping shape service enhancements and innovation across Iomart.This is an opportunity to become a strategic partner to your customers ...

Senior Field Delivery Manager *This role will require regular weekly travel to the Northwest of England and Scotland* PURPOSE OF THE ROLE: Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptional customer outcomes by managing … daily operations and shaping the future strategy within your area. Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance , new initiatives , and ongoing improvement across the field . COMPANY OVERVIEW ...

Senior User ResearcherAbout the RoleWe are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver meaningful outcomes.Working … range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery.Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements.Experience working ...

collaborative project involving universities across Scotland to develop a shared Trusted Research Toolkit and establish the foundations of a potential national digital shared service for Trusted Research and Secure Innovation.Working with partners across the Scottish higher education sector, the project aims to improve how institutions manage due diligence, risk … technical and non-technical stakeholders. Whilst cloud technologies, particularly Microsoft Power Platform and AWS, are expected to play an important role in the future service, we are equally interested in candidates who can bring fresh perspectives, innovative ideas and a passion for using technology to solve complex organisational challenges.Professional ...

confident, people-savvy IT Engagement Project Lead to take the reins on a portfolio of global IT initiatives, driving them from idea to delivery and ensuring real business value along the way. This is a hands-on role for someone who enjoys working at the intersection of technology, people … collaboration, pace and change are the norm. You'll own projects end-to-end, leading cross-functional teams (internal and third-party) and ensuring delivery on time, on budget and to expectation. The Role: **Lead and motivate global project teams across the full project lifecycle **Define scope, manage requirements ...

No. BBUK19847 Delivery Partner - Aberdeen Asset & Technology Solutions Operational Specialists About the role We are looking for a Site Setup Coordinator to join our Asset and Technology Solutions (ATS) business, supporting projects across Northern Scotland.This role plays a key part in ensuring construction sites are fully prepared for successful … project delivery from day one, as well as efficiently demobilised at project completion. Acting as a central point of contact, you will coordinate all aspects of site setup and logistics, working closely with internal teams, project stakeholders, and the supply chain.You will be responsible for delivering high-quality mobilisation ...