1 to 25 of 40 Service Delivery Jobs in Scotland

Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to … their customers 24/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/… support and ensure that service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the more »

Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to … their customers 24/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/… support and ensure that service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the more »

requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out … information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business … requirements. - Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. - Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects. more »

requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out … information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business … requirements. - Manage the technical delivery of approved small projects (eg information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. - Provide expert advice and guidance to DTS management teams in support of the IT strategic planning process and in support of technical change projects. more »

Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to … their customers 24/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a c... more »

AVEVA PI Support Manager/Service Delivery Manager Location - Aberdeen (Hybrid) Do you have OSI PI or AVEVA PI expierence? Do you want to develop your career working with real time date for a market leading system integrator? Who is the client? Our client develops and integrates digital … innovative, intelligent solutions. The client's solutions enable connectivity, collaboration and real-time data intelligence. About the job We are looking for an experienced Service Delivery Manager to join our client's team in Aberdeen. You will be responsible for leading a team of engineers whilst ensuring that … products, Word, Excel, PowerPoint, Visio Good knowledge of Project Planning Tools - e.g. MS Project Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager Previous experience working within Systems Integration Demonstrable experience of successfully leading a Team Skills and Abilities Excellent analytical skills Excellent verbal more »

AVEVA PI Service Delivery Manager/£50,000 - £60,000/Aberdeen/Hybrid/Electric Car Scheme and other fantastic benefits! Source & Connect are proud to partner with a large Digital Transformation consultancy who are making waves in Neclear, Industrial Manufacturing & Energy sectors across the UK. We … are on the hunt for an experienced Service Delivery Manager with experience in AVEVA PI (previously OSI soft) to join their team in Aberdeen and can offer some fantastic benefits to work with this organisation. For a full job description please apply. Requirements: - AVEVA PI (OSI Soft) experience … Previous experience as a Senior Support Engineer, Programme Manager or Service Delivery Manager - Systems integration experience - Experience leading a team - Excellent communication skills What we can offer you: - 25 days holiday + 8 bank holidays and the opportunity to buy/sell 5 days per year - Flexible start more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and … technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. more »

AVEVA PI Support Manager/Service Delivery Manager Location - Aberdeen (Hybrid) Do you have OSI PI or AVEVA PI expierence? Do you want to develop your career working with real time date for a market leading system integrator? Who is the client? Our client develops and integrates digital more »

between customers and GAP Group is carried out in an efficient and effective manner. The Role: Based in our Glasgow Head Office, the Rehire Service Delivery & Supply Chain Manager will be responsible for improving the value and reducing the risk of GAP Group's supply chain. The successful … commercial acumen and effective negotiation skills Strong leadership skills with the ability to drive performance within their team. An effective communicator with exceptional customer service and influencing skills. Proven analytical skills and proficient in completing supplier agreements. Knowledge of the hire/construction industry would be a distinct advantage. more »

market products Trade matching via electronic platforms and manual confirmations Trade settlement Cash and stock reconciliation. Client, broker, and custodian reporting Key Responsibilities Client Service Delivery and Controls Deliver high-quality client service. Adhere to Client Service Delivery agreements and standard operating models. Build strong relationships … profile of our UK branch Essential skills Product knowledge Strong risk management awareness Accuracy and attention to detail Adaptability to change initiatives Strong client service skills Familiarity with financial markets Please send your CV for immediate consideration more »

between customers and GAP Group is carried out in an efficient and effective manner. The Role: Based in our Glasgow Head Office, the Rehire Service Delivery & Supply Chain Manager will be responsible for... more »

Account Manager with an Air Conditoning biased. This role offers an exciting opportunity to manage key client accounts, oversee health and safety compliance, ensure service delivery excellence, and take ownership of the P&L, WIP and debt. Responsibilities: Manage a portfolio of client accounts, serving as the main … point of contact and building strong, long-term relationships. Understand client requirements and objectives, proactively identifying opportunities to add value and enhance service offerings. Oversee health and safety standards, ensuring compliance with regulations and company policies. Managing a team of air conditioning engineers throughout the central belt. Collaborate with … internal teams and external partners to coordinate service delivery, resolving any issues or challenges that arise. Take ownership of the profit and loss (P&L), WIP and debt for assigned accounts, managing budgets, analysing financial performance, and implementing strategies to drive profitability. Provide regular reports and updates to more »

Senior Service Manager Senior Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Glasgow. The company are continuing to expand globally and require a Senior Service Manager to support their UK customer base, taking responsibility for the end-to-end customer … in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management, preferably 5+ years Software Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in … the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you are looking for a role of this nature more »

integral part of the sales team, entrusted with managing existing foundry customer accounts, with the responsibility to cultivate and enhance client relationships, ensuring the delivery of exemplary service, sustainable growth, and partnership objectives. You will gain a deep understanding of the customers business needs and pain points to … enhance service delivery and to represent the voice of the customer in internally. Candidates will be degree qualified within engineering or business, and have the ability to thrive in a fast-paced, complex environment. Previous account management or project management experience would be highly advantageous and experience in more »

Your new company Our client is a global leader in transforming service delivery through a unique and data-driven approach. With over 15,000 sites managed globally and a commitment to becoming a net-zero carbon business by 2040, the organisation collaborates closely with partners to tailor solutions … Lead and execute critical strategic assignments, managing project activities such as planning, governance, reporting, resource allocation, and budgeting. Take ownership of end-to-end delivery and deployment for work packages that enhance our in-house flagship product incrementally. Contribute to and co-own the broader programme delivery plan … for the solutions you're involved in. Engage with the executive board and customers as part of the project leadership group during the delivery process. Handle multiple development streams of varying sizes and timelines, meeting strict deadlines effectively. Play a pivotal role in the Dynamics delivery team, overseeing more »

Your new company Our client is a global leader in transforming service delivery through a unique and data-driven approach. With over 15,000 sites managed globally and a commitment to becoming a net-zero carbon business by 2040, the organisation collaborates closely with partners to tailor solutions … Lead and execute critical strategic assignments, managing project activities such as planning, governance, reporting, resource allocation, and budgeting. Take ownership of end-to-end delivery and deployment for work packages that enhance our in-house flagship product incrementally. Contribute to and co-own the broader programme delivery plan … for the solutions you're involved in. Engage with the executive board and customers as part of the project leadership group during the delivery process. Handle multiple development streams of varying sizes and timelines, meeting strict deadlines effectively. Play a pivotal role in the Dynamics delivery team, overseeing more »

what hurdles they encounter. THE ROLE ESG Manager/Senior Manager - UK & Ireland, office based/hybrid Purpose of the role/key responsibilities: Service Delivery: Conduct materiality assessments to identify and prioritise ESG risks and opportunities relevant to clients' business operations and stakeholders. Collaborate with clients to … needs, goals, and challenges. Provide strategic advice and recommendations tailored to each client's sector and context. Foster long-term relationships by delivering exceptional service and value. Project Management: Oversee the planning, execution, and delivery of ESG projects within agreed timelines and budgets. Coordinate and lead cross-functional … mitigation strategies as needed. Maintain high-quality standards in deliverables, ensuring accuracy and adherence to best practices. Business Development: Identify opportunities for expanding ESG service offerings and growing the client base. Develop compelling proposals and pitches tailored to prospective clients' needs and objectives. Collaborate with the sales and marketing more »

Contract : Full time, Permanent We are Red Mosquito Ltd; we are recruiting and we want you! Red Mosquito are IT support specialists and managed service providers based at our Operations Centre in Glasgow and in Edinburgh. We're in the business of providing top quality IT services driven by … technology. Our team of experienced engineers operates throughout Scotland doing the technical stuff so that our customers IT systems run efficiently and seamlessly. Our Service Desk team delivers technical support and consultancy to SMEs throughout Scotland, assisting with infrastructure, hardware and software issues. Our high quality support is delivered … an integral role within the team. The successful candidate will be interested in developing a career in IT Consultancy and will demonstrate excellent customer service skills alongside an aptitude for learning different applications and systems. We offer great opportunities for training & development, leading to career progression, with a chance more »

Fantastic in-house support and external support to cover physically demanding tasks for example expensed physiotherapy Pension contribution scheme Company bonus scheme Death in Service Scheme Employee discount Extra holiday after one year Some Key Responsibilities: Work towards a positive, collaborative team culture that encourages innovation and continuous improvement. … complex IT issues, acting as an escalation point for critical matters to ensure swift resolution and minimal disruption. Implement and uphold the best IT service delivery and support practices, driving high customer satisfaction. In partnership with the ICT Manager, review and develop supplier relationships, including purchasing and agreeing … on service level agreements. Monitor supplier performance and promptly address any issues or concerns. Supervise the maintenance, configuration, and optimization of the company's IT infrastructure, including networks, servers, and systems. Lead IT projects from inception to completion, ensuring they are delivered on time and within budget. Collaborate with more »

Venesky-Brown's client, Scottish Courts and Tribunals Service, is currently looking to recruit a HR MI Advisor on a rate of £28,783 to £30,00/annum - working 37 hours per week, but moving down to 35 hours per week from 1st October 2024. This role will … be hybrid working with two days mandatory in the office per week. Responsibilities: - To work with the MI Analyst in the delivery of reporting requirements. - To provide HR information to support key corporate projects and the established monthly, quarterly and yearly reporting requirements as outlined in the Reports Planner. … using management information and how to present this information to a range of stakeholders. -Reviews process, systems, practices and procedures to ensure quality of service delivery is maintained and improved. Desirable Skills: - Knowledge and experience of the MHR iTrent system - Knowledge of Microsoft Power BI If you would more »

Serve as an escalation point for critical technical issues, ensuring timely resolution and minimal disruption to operations. Implement and maintain best practices for IT service delivery and support, ensuring high levels of customer satisfaction. Oversee the maintenance, configuration, and optimisation of the company's IT infrastructure, including network … ensure seamless integration of IT projects with business operations. In conjunction with the ICT Manager, review and develop supplier relationships including purchasing and agreeing service level agreements. Monitor supplier performance and address any issues or concerns in a timely manner. To be successful for this role, ideal skills and more »

Serve as an escalation point for critical technical issues, ensuring timely resolution and minimal disruption to operations. Implement and maintain best practices for IT service delivery and support, ensuring high levels of customer satisfaction. Oversee the maintenance, configuration, and optimisation of the company's IT infrastructure, including network … ensure seamless integration of IT projects with business operations. In conjunction with the ICT Manager, review and develop supplier relationships including purchasing and agreeing service level agreements. Monitor supplier performance and address any issues or concerns in a timely manner. SKILLS & EXPERIANCE Must have a solid understanding of IT more »

Serve as an escalation point for critical technical issues, ensuring timely resolution and minimal disruption to operations. Implement and maintain best practices for IT service delivery and support, ensuring high levels of customer satisfaction. Oversee the maintenance, configuration, and optimisation of the company's IT infrastructure, including network … ensure seamless integration of IT projects with business operations. In conjunction with the ICT Manager, review and develop supplier relationships including purchasing and agreeing service level agreements. Monitor supplier performance and address any issues or concerns in a timely manner. To be successful for this role, ideal skills and more »