101 to 125 of 149 Service Delivery Jobs in Scotland

role you will:Lead HR Consulting projects across HR strategy, HR process & experience re-design, HR function optimisation and HR-led enterprise transformationLead global delivery teams to deliver the best outcomes for our clients on our HR transformation projects.Own client relationships and help to lead our clients to deliver … analysis to deliver data driven insights, recommendations, and innovation to solve our client’s challenges. Design and develop innovative HR operating models, including Service Delivery Models, using best-in-class research and insights.Leverage leading practice and conduct workshops with clients to re-design HR processes, with experience ...

responsibilitiesFollow Group and company policies and procedures at all timesAdhere to agreed outreach methods and risk assessment to ensure own personal safety dealing with service usersReport any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk ...

Group and company policies and procedures at all times Adhere to agreed outreach methods and risk assessment to ensure own personal safety dealing with service users Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk ...

charity across Scotland. You will lead IT infrastructure, cloud platforms, networks and end-user services, driving proactive improvements and a roadmap-led approach to service delivery. You will manage a skilled team, collaborate with stakeholders, strengthen cyber security, achieve Cyber Essentials Plus, and ensure responsive support for staff ...

seeking an Audit Technology Support & Implementation Manager to lead ATT support, coordinate onshore/offshore teams, and ensure scalable, high-quality service delivery across ATTs. You will act as primary escalation point, monitor demand, manage resources, and drive continuous improvement in processes and tools to empower audit teams ...

distributed team across EU and North American time zones, acting as the escalation point for complex connectivity issues and running ITIL-based processes with Service Delivery and Engineering. The role emphasizes end-to-end ownership, proactive improvement, and consistent, value-driven customer support across a growing IoT connectivity ...

lead strategic change programmes and drive continuous improvement across the organisation. The role focuses on delivering sustainable transformation in processes, governance, and service delivery. The ideal candidate will provide senior leadership, stakeholder engagement, and robust programme management to achieve efficiency and better outcomes for #J-18808-Ljbffr ...

with ongoing opportunities. You will analyse, design, and implement ITSM frameworks and set up ServiceNow instances to align with business objectives and improve IT service delivery. You will lead development efforts, design ITSM processes, and mentor client teams while staying current with ITSM trends to deliver innovative solutions. #J ...

Eden Scott is recruiting for a National Portfolio Director - National Business Services on behalf of Public Services Delivery Scotland. This is a high‐level national leadership role coordinating ERP transformation across NHS Boards in Scotland to deliver integrated finance, HR, payroll and procurement services. The post is Edinburgh-based ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client … service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous ...

Institute of Physics and Engineering in Medicine is seeking a Head of Service for Clinical Technology in Inverness. You will provide strategic leadership across Assistive Technology, Wheelchair Services, Orthotics and Prosthetics, and Clinical Engineering in NHS Highland and the Western Isles. You will manage a multi-disciplinary team, drive … innovation, ensure patient‐focused service delivery, and represent the department in governance and training initiatives. #J-18808-Ljbffr ...

Siemens Healthineers is seeking professionals to contribute to healthcare service delivery across the globe. The role focuses on planning, executing and evaluating technical tasks on customer equipment and systems, with emphasis on compliance and quality. You will collaborate within a large global team and support diverse environments. … position involves installation, commissioning, maintenance, and potential involvement in design and development for service offerings, while upholding #J-18808-Ljbffr ...

site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Infrastructure Service Management – Overview Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including end-user devices ...

will help promote a positive workplace culture, assist with staff processes, and ensure safe premises. The post emphasizes Gaelic policy adherence and community-facing service delivery, with a 14-hour weekly commitment. We value collaboration, continuous learning, and active participation in local and national HLH initiatives, as well ...

closure Build and develop strong client relationships and identify opportunities for growth Manage and forecast your pipeline using CRM Work closely with marketing and service delivery teams to ensure a smooth client journey Demonstrate a strong track record of achieving sales targets and winning new business ...

Circle Health Group in Glasgow is seeking a Head of Operational Excellence to lead the NEC and UK complaints framework, driving consistent, high-quality service delivery. You will monitor trends, identify root causes, and collaborate with analytics to boost efficiency and patient experience. The role requires proven leadership ...

Edinburgh to join our team in delivering excellent digital products. Responsibilities include working directly with clients, applying AI-assisted practices, and ensuring reliable service delivery. The ideal candidate will have strong expertise in AWS and Kubernetes, along with a deep understanding of Infrastructure as Code practices. We offer ...

with clients to analyse, design, and implement ITSM frameworks, setting up ServiceNow instances from inception ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Develop and implement ServiceNow strategies, including, future-state ITSM process design, ServiceNow platform architecture design, security and role model design, integration … Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition and transformation projects to enhance service capabilities. Conduct training and workshops for client teams to build ITSM capabilities. Collaborate with stakeholders ...

with clients to analyse, design, and implement ITSM frameworks, setting up ServiceNow instances from inception ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Develop and implement ServiceNow strategies, including, future-state ITSM process design, ServiceNow platform architecture design, security and role model design, integration … Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition and transformation projects to enhance service capabilities. Conduct training and workshops for client teams to build ITSM capabilities. Collaborate with stakeholders ...

Overview As a Senior IT Engineer, you’ll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You’ll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability … Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client ...

edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Risk Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

optimization. Troubleshoot complex network issues and drive root cause analysis. Collaborate with Infrastructure, Security, Cloud, and Application teams to ensure seamless connectivity and service delivery. Support network security implementations including firewalls, NAC, segmentation, and secure access solutions. Develop network architecture, standards, operational procedures, and technical documentation. Participate in incident … Network Automation tools such as Ansible, Python, Terraform, or similar technologies. Understanding of Network Security frameworks and Zero Trust principles. ITIL Foundation or Service Management experience. Experience working in global enterprise environments. Exposure to Software Defined Networking (SDN) and Network Function Virtualization (NFV).Job ExpectationsProvide expert-level support ...

jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure … delivery of world-class SAS services.Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements—from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges ...

expert support for business-critical applications across production and test environments. Investigate, troubleshoot, and resolve complex incidents and problems, minimizing business impact and ensuring service continuity. Support application releases and deployments into test and production environments. Collaborate closely with developers, infrastructure teams, and business stakeholders to ensure smooth service delivery. Respond to business and operational requests within agreed service levels. Assess the production impact of large-scale changes and contribute to implementation planning. Participate in disaster recovery testing, production site switches, and operational readiness activities. Develop and enhance scripts, automation tools, and support processes to improve operational ...

support model (technical and/or business) with a proven track record supporting business-critical applications.Skilled in identifying and implementing innovation and improvements in service delivery.Excellent skills in working with business, technical teams and external vendors and developing strong stakeholder relationships.Excellent documentation skills.Role ResponsibilitiesDaily monitoring and data integrity checks … Intapp Time, Emburse, Enable (ERM). Analysing data feeds in Integration Builder to ensure accurate system integration.Handling missing time queries from both Legal Service and Business Service colleagues.Administering system access control and configuring system security.Proactively respond to queries and requests via email, telephone, and Fresh Helpdesk ITSM.Undertaking system ...