26 to 50 of 86 Service Delivery Jobs in Scotland

where IT plays a critical role in enabling operational excellence. Job Purpose To deliver high-quality, customer-focused IT support to UK users, ensuring timely resolution of incidents and service requests, effective asset management, and support for IT infrastructure and telephony systems. This role is essential in maintaining business continuity and enhancing user satisfaction across the organisation. Key Responsibilities … team leaders. Troubleshoot and resolve IT incidents assigned to the UK on-site support queues, escalating where necessary. Assist with incident resolution for other Spirit locations as required. Fulfil service and IT requests (e.g., Moves, Adds, Changes) within agreed SLAs. Technical Support Provide expert technical advice and support to a large user base of UK-based computing users. Support … server and network-related service requests under the direction of the line manager. Perform telephony support tasks (fixed and mobile) as directed by the Telephony focal point. Asset & Inventory Management Manage the receipt, deployment, and disposal of computing and telephony assets in line with company policy. Conduct regular asset audits and maintain accurate records of hardware and software inventory. More ❯

and evolve secure, scalable, and resilient services. Work closely with fellow team members - including SREs, QA leads, and automation engineers - to ensure platform reliability and maturity. Work closely with delivery leads across delivery teams to define and embed technical standards, architectural direction, and best practices. Support delivery teams by removing friction, enabling flow, and providing architectural clarity. … capabilities to enhance platform efficiency, developer experience, and operational insight - from intelligent observability to automated documentation and beyond. Collaborate with internal stakeholders across the wider organisation (e.g., Operations, Compliance, Service Delivery, IT) to ensure platform alignment with business needs. Occasionally consult with customers to provide technical insight or support when platform-related queries arise. Overall we are looking More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites. You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to … ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing Defining and delivering the ServiceNow product roadmap in line with organisational strategy Managing the full lifecycle of the platform, from More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites. You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to … ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy ** Managing the full lifecycle of the platform, from More ❯

Hybrid - 2/3 Days in Central Glasgow per week Lorien’s longstanding client is looking for a Senior Project Manager to join their growing team and lead the delivery of implementation projects for their flagship solution already in play around the world with a global and expanding customer base. This role is key to ensuring high-quality delivery across the board; embedding best practice into every aspect of service implementation. This is an opportunity to shape project management in a forward-thinking, fast-paced environment, while managing a portfolio of simultaneous engagements and working with representatives from varying disciplines to improve processes, ensure client satisfaction and trust, and expand accounts. Key Responsibilities: Lead day-to-day … delivery of software implementations Manage project scope, timelines, budget, and resources across multiple concurrent projects Maintain clear and effective project documentation including project plans, risk/issue logs, and delivery milestones Chair regular internal and external meetings, ensuring risks, blockers and actions are tracked and resolved efficiently Provide hands-on leadership, mentoring and motivation to project teams within More ❯

with our clients to help in achieving their goals. About the role: Act as the primary contact and ensure the highest levels of customer satisfaction is maintained Preparation of Service Reports and customer presentations Organise regular Customer Service Reviews and meetings Retain accurate documentation in adherence to the Sword Quality Management System Act as customer point of contact More ❯

Net Talent are delighted to be partnering with an ambitious Managed Security Service Provider established in Scotland with a growing global footprint. They are driven to help protect organisations against the rising threat of cyber-attacks in an ever-evolving digital world. The have become a known Microsoft Security Partner with NCSC status as well as several prestigious awards … name. More importantly, they are a people focused organisation who recognise their success is all down to the employees who make it happen. This is their biggest achievement! The Service Desk Engineer serves as the primary point of contact for all IT support requests within the business, ensuring seamless technology operations that enable our consultants and internal teams to … Create and maintain technical documentation, knowledge base articles, and user guides Contribute to the development and refinement of IT policies and procedures Participate in continuous improvement initiatives to enhance service delivery Provide feedback on recurring issues to help prevent future incidents What we are looking for Technical Skills Strong knowledge of Windows and Mac operating systems, including troubleshooting More ❯

Hybrid - 2/3 Days in Central Glasgow per week Lorien's longstanding client is looking for a Senior Project Manager to join their growing team and lead the delivery of implementation projects for their flagship solution already in play around the world with a global and expanding customer base. This role is key to ensuring high-quality delivery across the board; embedding best practice into every aspect of service implementation. This is an opportunity to shape project management in a forward-thinking, fast-paced environment, while managing a portfolio of simultaneous engagements and working with representatives from varying disciplines to improve processes, ensure client satisfaction and trust, and expand accounts. Key Responsibilities: Lead day-to-day … delivery of software implementations Manage project scope, timelines, budget, and resources across multiple concurrent projects Maintain clear and effective project documentation including project plans, risk/issue logs, and delivery milestones Chair regular internal and external meetings, ensuring risks, blockers and actions are tracked and resolved efficiently Provide hands-on leadership, mentoring and motivation to project teams within More ❯

needs, all while mentoring junior team members and communicating effectively with customers. The successful candidate will contribute to the team by delivering the high level of technical customer support service, delivering on Tela's values of providing exceptional customer care. Key Objectives This job role involves providing advanced technical support and troubleshooting, acting as the final escalation point for … Analyse recurring incidents to identify underlying problems Implement solutions to prevent future occurrences and improve overall system reliability Provide training/development recommendations to the management team Support the service desk team, as requested Project Implementation and Support Assist in the planning, design, and implementation of IT projects for new and existing customers Provide expertise in the deployment of … and plan for future growth and scalability Ensure resources are allocated effectively to meet current and future demands Communication and Interaction: Provide high-level support to customers, ensuring excellent service delivery in line with Tela's values Communicate effectively with customers, ensuring technical solutions are explained to customers in simple terms that address their concerns and requirements Work More ❯

with the DLM Product Owner to modernise data loss management practices and integrate new technologies. Lead initiatives that leverage diverse data sources to develop innovative security solutions. Product and Service Delivery Lead all aspects of the scoping and delivery of secure, scalable technology products and services. Ensure alignment with customer requirements, business priorities, and security objectives. Why … DSPM. Excellent communication and collaborator management skills. Ability to mentor and grow technical talent across the organisation. Familiarity with agile methodologies and tooling. Experience in change management or programme delivery to implement technology strategy and vision. In addition, any experience of these would be useful Experience with cloud infrastructure, DevOps practices, and CI/CD pipelines. Familiarity with infrastructure More ❯

with the DLM Product Owner to modernise data loss management practices and integrate new technologies. Lead initiatives that leverage diverse data sources to develop innovative security solutions. Product and Service Delivery Lead all aspects of the scoping and delivery of secure, scalable technology products and services. Ensure alignment with customer requirements, business priorities, and security objectives. Why … DSPM. Excellent communication and collaborator management skills. Ability to mentor and grow technical talent across the organisation. Familiarity with agile methodologies and tooling. Experience in change management or programme delivery to implement technology strategy and vision. In addition, any experience of these would be useful Experience with cloud infrastructure, DevOps practices, and CI/CD pipelines. Familiarity with infrastructure More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

Senior Account Manager (Maternity Cover) The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days a week. Summary Based on experience Job type Holidays … a laugh. This is a fixed term Senior Account Manager role, located in lovely Leith. The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days … retention Build strong and enduring consultative relationships with members of the client teams as a main and supporting point of contact Work with the team to i) manage the delivery of strategic content marketing solutions to clients and ii) ensure Rationale solutions and service delivery achieves the highest levels of client satisfaction at all times Run and More ❯

or updates. Collaborate with development, testing, operations, and other teams to ensure releases meet quality standards. Manage the deployment process to ensure releases are rolled out without disruption or service downtime. Chair CAB & E-CAB and ensures that all preparations are duly performed. Identify change requests that have not been acted upon in a timely manner and takes appropriate … action. Reviews all implemented changes to ensure that they have been carried out and closed in time. Regular interactions with SDM through service quality reviews. Active participation & engagement from the initial stage of improvement projects through its successful implementation. What we expect from you: Proven experience managing end-to-end change and release processes in complex IT environments, ensuring … on experience planning and coordinating software releases, including version control, deployment scheduling, and post-release validation. Strong background in integrating change management activities into project lifecycles, ensuring alignment with delivery timelines and business objectives. Skilled in identifying and resolving delays or risks in the change pipeline, with a proactive approach to continuous improvement and service quality. Excellent stakeholder More ❯

rate around £242.41/day (Inside IR35). This role will be a hybrid of working at home and in the office. Responsibilities: - Lead, plan and coordinate the operational delivery of the annual programme of inspection to ensure effective resource allocation and scheduling of a programme of 400+ inspections. - Using established criteria and principles to schedule inspections across the … and balance of work. - Plan and ensure there are adequate contingency resource arrangements in place to ensure the inspection plan proceeds as planned. - Manage the day-to-day operational delivery of the inspection plan. Ensuring that any issues are identified and changes actioned. - Oversee the work of a small planning team to ensure that all aspects of the operational … therein. - Utilise advanced Excel and Power BI capabilities to analyse data, generate insights, and produce dynamic reporting dashboards. - Collaborate with stakeholders to align resource scheduling with organisational priorities and service delivery requirements. - Provide advice to the inspection leadership team on the operational delivery of the inspection plan including any risks and issues. - Help monitor and track the More ❯

. The technical architect will be responsible for the design, development and integration of Modern Workplace services and the solutions for external clients for their business needs including technology, service delivery and commercial aspects. You will serve as trusted advisor to internal and/or external clients for understanding the business/technical problem/need, translating them … responsible for sizing and costing of the architected solution, responsible for documenting the solution and obtaining internal governance approval for its deliverability and issue to customer, ensuring the technical delivery solution aligns to the commercial aspects of client engagement (SOWs, project plans etc.) and presenting the solution to client and serve as trusted advisor to establish client confidence. Essential More ❯

Scrutiny Planning Team Leader 6 Month Contract (Inside IR35) Remote Starting ASAP Day Rate: DOE Main Duties: Lead, plan and coordinate the operational delivery of the annual programme of inspection to ensure effective resource allocation and scheduling of a programme of 400+ inspections. Using established criteria and principles to schedule inspections across the academic year, taking account of the … and balance of work. Plan and ensure there are adequate contingency resource arrangements in place to ensure the inspection plan proceeds as planned. Manage the day-to-day operational delivery of the inspection plan. Ensuring that any issues are identified and changes actioned. Oversee the work of a small planning team to ensure that all aspects of the operational … therein Utilise advanced Excel and Power BI capabilities to analyse data, generate insights, and produce dynamic reporting dashboards. Collaborate with stakeholders to align resource scheduling with organisational priorities and service delivery requirements. Provide advice to the inspection leadership team on the operational delivery of the inspection plan including any risks and issues. Help monitor and track the More ❯

Scrutiny Planning Team Leader| 6 Month Contract | (Inside IR35) | Remote | Starting ASAP Day Rate: DOE Main Duties: Lead, plan and coordinate the operational delivery of the annual programme of inspection to ensure effective resource allocation and scheduling of a programme of 400+ inspections. Using established criteria and principles to schedule inspections across the academic year, taking account of the … and balance of work. Plan and ensure there are adequate contingency resource arrangements in place to ensure the inspection plan proceeds as planned. Manage the day-to-day operational delivery of the inspection plan. Ensuring that any issues are identified and changes actioned. Oversee the work of a small planning team to ensure that all aspects of the operational … therein Utilise advanced Excel and Power BI capabilities to analyse data, generate insights, and produce dynamic reporting dashboards. Collaborate with stakeholders to align resource scheduling with organisational priorities and service delivery requirements. Provide advice to the inspection leadership team on the operational delivery of the inspection plan including any risks and issues. Help monitor and track the More ❯