26 to 50 of 56 Service Delivery Jobs in Scotland

services teams through periods of change. You'll be responsible for leading, coaching and developing a team of HR Advisors and Administrators, ensuring the delivery of a high-quality HR service across the employee lifecycle. Working closely with key stakeholders, you will drive service excellence, support … coach and develop a team of HR Advisors and Administrators to deliver an excellent HR service. Plan, prioritise and manage team workloads to ensure service levels and SLAs are consistently achieved. Monitor service delivery, identify risks and implement appropriate mitigation plans. Manage first-line escalations, providing guidance ...

services teams through periods of change. You'll be responsible for leading, coaching and developing a team of HR Advisors and Administrators, ensuring the delivery of a high-quality HR service across the employee life cycle. Working closely with key stakeholders, you will drive service excellence, support … coach and develop a team of HR Advisors and Administrators to deliver an excellent HR service. Plan, prioritise and manage team workloads to ensure service levels and SLAs are consistently achieved. Monitor service delivery, identify risks and implement appropriate mitigation plans. Manage first-line escalations, providing guidance ...

quality technical documentation, including system configurations, process documentation, support runbooks, and architectural diagrams. Provide hands‐on engineering support for BAU operations, including incident resolution, service requests, and operational improvements across supported platforms. Deliver infrastructure‐related changes and project work, ensuring adherence to change management processes, security standards, and architectural … Linux, Active Directory, DNS, and DHCP. Administer and support virtualisation platforms such as VMware and/or Hyper‐V. Support end‐user and application delivery platforms such as Citrix and SCCM. Manage and support infrastructure monitoring tooling (e.g. SCOM, SolarWinds, Splunk or similar), ensuring effective alerting, visibility, and operational ...

dynamic HR function on an initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives. The successful candidate will lead, coach, and develop a team … Advisors and Administrators, overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives. Key Responsibilities Lead, coach, and develop a team of HR Advisors ...

Incident Response Manager is a leadership position within Capgemini’s Cyber Defence Centre’s (CDC’s) team, this role will oversee the DFIR Service, taking responsibility for all aspects of service delivery, and the successful candidate will be one of the foremost technical experts for all aspects … need to demonstrate experience of developing, managing and mentoring a Team and ensuring that appropriate resources are in place to deliver a first-class service, delivering against SLAs and KPIs. You will also need excellent Stakeholder management skills including the ability to translate complex technical threats and vulnerabilities into ...

performance of business-critical services. You'll collaborate with onshore and offshore teams to resolve technical challenges, implement change, and contribute to continuous service improvement within a supportive and collaborative environment that encourages innovation, ownership, and professional development. CGI was recognised in the Sunday Times Best Places to Work … optimisation across a complex SAP landscape. Working closely with colleagues, vendors, and client stakeholders, you'll help deliver a stable and high-quality support service while proactively identifying opportunities for improvement. You'll contribute to technical planning, governance, and service delivery activities, helping to maintain operational excellence ...

meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area. Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance … compliance. Hit KPIs, reduce aborted work, and support growth targets. Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency. Support Field Delivery Managers with policies, compliance, and embedding new initiatives. Represent IMSERV at workshops and projects. Service Delivery: Drive team performance, meet KPIs, improve ...

maintain a consolidated and accurate view of Digital Transformation supplier expenditure, ensuring full transparency of all supplier-related costs (including maintenance & support, project delivery, and business-led spend) - Support the development and execution of supplier negotiation strategies, contributing to achieving improved commercial terms and overall value - Assist … negotiation, renewal and/or termination of Digital Transformation third-party contracts, ensuring compliance with Iberdrola purchasing, governance and ethical standards - Contribute to the delivery of year-on-year value improvements, including cost savings and cost avoidance opportunities across IT supplier contracts - Collaborate with VMO and DT colleagues ...

delivers technology-driven equipment, systems, services, and software solutions supporting energy production and industrial operations worldwide. Through a global network of engineering, manufacturing, and service facilities, NOV helps customers improve safety, efficiency, reliability, and operational performance. XL Systems, part of NOV's Energy Products & Services segment, is a leading … lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers ...

Operating Models, S/4HANA Finance, Global Business Services (GBS) and Integrated Performance Management (IPM). You will take day‐to‐day leadership of delivery, help shape solutions, contribute to proposals, and manage teams to ensure high‐quality outcomes. Finance Operating Model • Support sales and lead workstreams that help … Deliver Finance Operating Model components including organisation structures, spans & layers, role clarity and decision rights, Global Process Ownership, governance and controls, data ownership, and service‐delivery models (Retained Finance, GBS/GCCs, hubs, CoEs), with embedded Transformation Delivery and S/4 Hana • Support sales and lead ...

responsible for delivering Vault services to customers running in Google Cloud You will work with the Vault squad supporting Engineering & Operational tasks, ranging from service delivery, automation, DevOps tasks and supporting an on-call rota Working with the Vault squad & wider Technology stakeholders, you will support the continuous ...

TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: £15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. … plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point ...

TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: £15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. … plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point ...

implementation and management of Oracle Finance solutions. Your deep understanding of shared services models and Oracle applications will enable you to drive efficiency, enhance service delivery, and support financial transformation initiatives. You will be at the forefront of transforming our clients' financial operations. You will leverage your expertise … clients, ensuring compliance with regulatory and security standards. Lead solution design workshops, translating business requirements into robust Oracle architectures across HCM/ERP. Oversee delivery teams, ensuring the technical integrity, performance, and quality of Oracle implementations. Provide strategic guidance to clients on Oracle roadmap planning, integration strategies, and transformation ...

logging integration (CloudWatch) - Optimise storage and performance - Establish a repeatable, scalable operating model for Linux workloads - Support knowledge transfer and upskilling within the Service Delivery team - Collaboration and Coaching: A track record of working across traditional infrastructure teams, supporting capability uplift and process embedding. - Documentation and Knowledge Transfer ...

logging integration (CloudWatch) - Optimise storage and performance - Establish a repeatable, scalable operating model for Linux workloads - Support knowledge transfer and upskilling within the Service Delivery team - Collaboration and Coaching: A track record of working across traditional infrastructure teams, supporting capability uplift and process embedding. - Documentation and Knowledge Transfer ...

shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment. The role We are looking for a hands-on leader who thrives on bringing structure to busy operations, developing … previous experience leading a technical support team, who enjoys creating structure, improving processes, and developing high-performing teams. You will be passionate about delivering service, managing technical challenges, and driving operational excellence within a growing SaaS business. Previous experience leading a technical support or service desk team couple ...

shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment. The role We are looking for a hands-on leader who thrives on bringing structure to busy operations, developing … previous experience leading a technical support team, who enjoys creating structure, improving processes, and developing high-performing teams. You will be passionate about delivering service, managing technical challenges, and driving operational excellence within a growing SaaS business. Previous experience leading a technical support or service desk team couple ...

logging integration (CloudWatch) Optimise storage and performance Establish a repeatable, scalable operating model for Linux workloads Support knowledge transfer and upskilling within the Service Delivery team Essential Skills & Experience: Proven experience administering Red Hat Enterprise Linux (RHEL 8/9) in enterprise environments Proven ability to translate cloud ...

logging integration (CloudWatch) Optimise storage and performance Establish a repeatable, scalable operating model for Linux workloads Support knowledge transfer and upskilling within the Service Delivery team Essential Skills & Experience: Proven experience administering Red Hat Enterprise Linux (RHEL 8/9) in enterprise environments Proven ability to translate cloud ...

logging integration (CloudWatch) Optimise storage and performance Establish a repeatable, scalable operating model for Linux workloads Support knowledge transfer and upskilling within the Service Delivery team Essential Skills & Experience: Proven experience administering Red Hat Enterprise Linux (RHEL 8/9) in enterprise environments Proven ability to translate cloud ...

software development lifecycle. You'll work on cutting-edge web applications using Laravel, React, Next.js and TypeScript while helping shape the future of digital service delivery and AI-assisted workflows. The Role As a Senior Full Stack Developer , you will work across backend, frontend, cloud infrastructure and platform … features, including validation, automation and intelligent workflow enhancements Collaborating with engineers, DevOps specialists, security teams and stakeholders Supporting the rollout of new products and service offerings Technical Skills & Experience To be successful as a Senior Full Stack Developer , you should have: Essential 3+ years' commercial Full Stack Development experience ...

talent acquisition processes. Experience delivering end‐to‐end Talent Acquisition transformation, including Target Operating Model (TOM) design, recruitment process and experience design, technology‐enabled service delivery, and change management. Optional: · Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven … solutions to address business requirements and improve people experience. You will be generating innovative ideas and frameworks to help solve problems, provide hands on delivery, and create insightful fact-based findings and recommendations, identifying and delivering on-sell or new sales opportunities. Through enabling clients to succeed, you will ...

capability for Key Management services, ensuring their operational health and reliability. You’ll also lead a team of engineers, collaborating with stakeholders to enhance service delivery and compliance. The ideal candidate will possess significant leadership experience, strong understanding of Key Management concepts, and the ability to influence across ...

present tailored freight and logistics solutions to clients Generate and manage quotations, proposals, and tender submissions Work closely with operational teams to ensure seamless service delivery Develop strong relationships with customers to maximise retention and account growth Monitor market trends, competitor activity, and emerging business opportunities Maintain accurate ...