26 to 50 of 75 Service Delivery Jobs in Scotland

link between local users and the global IT team – providing exceptional support across hardware, software, and mobile devices while championing best-in-class customer service and service delivery. What You'll Be Doing: Act as the first and second-line support for all on-site IT issues – from … excellent communication, follow-up, and proactive issue resolution. Support the onboarding and offboarding of users – including device setup and asset tracking. Collaborate with global service delivery teams to maintain alignment and contribute to best practice. Document incidents, solutions, and contribute to knowledge base articles. Participate in local and … and training delivery. What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 10, Office 365, and mobile devices – Windows 11 upgrade experience is a plus. More ❯

can be fully remote based in the UK. About the Role: As a Cloud Engineer at CirrusHQ you will primarily be responsible for the delivery of a wide variety of Professional Services projects and working within our managed services team to resolve incidents and action customer service requests. … museum collection or collecting data from the stratosphere to measure global climate change. You will act as an internal escalation point for the managed service team to resolve complex issues including priority 1 outages and non-standard tickets. Using your skills, you’ll bring best practice experience to align … the project to a high standard, to the project scope within the project time and budget constraints Support solutions architects in hands on project delivery Applying and challenging best practices to ensure a secure, optimised and efficient AWS infrastructure across our customer base Act as a point of escalation More ❯

We're hiring: IT Service Manager We're seeking a detail-driven and experienced IT Service Manager to take ownership of system health, performance, and stakeholder satisfaction across the technology estate. If you're passionate about keeping services stable, secure, and continuously improving, this role offers the ideal … opportunity to make a lasting impact. As an IT Service Manager, you’ll play a central role in incident response , service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role where leadership, technical insight, and operational … incident response and resolution efforts, including stakeholder updates and post-incident reviews Driving continuous improvement initiatives based on data, feedback, and audit insights Ensuring service-level compliance, audit readiness, and strong documentation practices Building productive relationships with internal and external stakeholders Overseeing infrastructure-related projects and vendor contracts to More ❯

eager to work with cutting-edge technologies? This is an exciting opportunity to contribute to a high-performance IT environment within a dynamic public service setting. We're looking for skilled IT Infrastructure Specialists to help build, deploy, and maintain a wide range of IT systems. If you're … Server apps, Storage Area Networks, and Networking technologies. Provide Technical Support - Offer technical support and solutions to staff, partners, and users, ensuring high-quality service delivery and system performance. Collaborate on IT Projects - Contribute your technical skills to exciting projects, enhancing and deploying IT infrastructure solutions. Enhance IT … Service Management - Drive a process-focused approach to IT Service Management, ensuring all targets and KPIs are met for customer satisfaction and smooth IT operations. Mentor & Develop Team Members - Support and mentor junior staff, fostering a collaborative, growth-oriented environment. Ensure Reliability & Performance - Help maintain system reliability and More ❯

Assist in the procurement of IT resources. Assist with day-to-day operation of IT equipment owned by the authority. Triage and report, through service desk, issues supported by service desk resolver groups i.e., enterprise solutions, infrastructure and security, providing second line support. Carry out installation of software … and upgrades. Liaise with service users and peers to ascertain IT support requirements Provide advice to service users. What You'll Need to Succeed Teamwork: Work effectively in a team structure to support service delivery of technical field services. Work request management: Monitor, respond to, and More ❯

to reliably commute to Bolton. A driving licence is a must for this role. Key responsibilities: Manage and resolve incidents, major incidents, problems, and service requests, ensuring timely updates and escalations as needed. Act as the first point of escalation for 1st and 2nd line support engineers. Conduct root … System Centre, and ensure smooth operation of cloud telephone systems and networking equipment. Continuously improve processes by identifying inefficiencies, recommending changes, and contributing to Service Improvement Plans alongside the IT Service Desk Manager. Support remote sites through diagnostics, manage server environments, and address Cyber and Infrastructure P1 incidents … ensuring optimal service delivery across all platforms. Key Skills: Previous experience in 2nd/3rd line support, with a strong understanding of desktop, server platforms, and IT infrastructure. Proven experience working within an ITIL framework. Strong diagnostic skills for hardware, software, and operating system issues. Experience in knowledge More ❯

seeking a Shared Services Manager to join our dynamic team. In this role, you will lead and coordinate the shared services function, ensuring seamless delivery of administrative, financial, IT, and procurement support across the organisation. If you're passionate about the energy sector and are looking for a rewarding … and accountabilities Manage and oversee shared administrative functions including procurement assistance, Travel and Manning, Stores and Logistics and IT coordination. Develop and implement streamlined service delivery models to improve internal efficiency. Ensure consistent service levels across departments by establishing clear SLAs and KPIs. Act as the primary … point of contact for escalations related to shared service areas. Supervise and mentor shared services staff to ensure high performance and professional growth. Collaborate with department heads to identify support needs and deliver timely solutions. Ensure compliance with company policies, procedures, and applicable legislation. Monitor budgets related to shared More ❯

for 12 months initially and a hybrid role. The SPEN Cyber Security team is responsible for the development of the Identity and Access Management service, which is utilised to provision, monitor and maintain core user identities and corresponding entitlements across SPEN systems. This role will help to support the … Solutions • Application Provisioning - for the scope of applications managed by the IAM team. • Work directly with 3rd party suppliers to deliver projects • Support the delivery of the IAM Vision/Roadmap • Work with colleagues and stakeholders to design IAM services that meet the desired controls and provide a positive … customer experience. • Seeking continuously and proactively to improve quality of analysis, service delivery, and/or business decision making. • Undertaking an analysis of a range of data sources, to produce options and recommendations for a workable solution and drive action from key decision makers Key Skills/Experience More ❯

Rated Excellent on Trust Pilot with over 5000 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, service and the customer experience is at the heart of everything we do. Due to continual growth, we now require a Technology Process Engineer to … IT operations through innovation, standardisation, and continuous improvement. Roles and responsibilities: Process Design & Optimisation : Design, document, and implement IT processes and workflows to improve service delivery, operational efficiency, and system performance. Process Improvement : Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations … and improve service quality. Data Analysis & Reporting: Use data analytics to monitor the effectiveness of manufacturing processes, identify areas for improvement, and report on key performance indicators (KPIs) to leadership. Standards & Governance: Establish and enforce standards, policies, and governance around IT processes to ensure consistency, compliance, and best practices More ❯

About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: 1. Client Experience Delivery, client-facing teams orchestrating … all aspects of service delivery, and onboarding teams bringing new business onto our platform, 2. Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, 3. Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and 4. Client … designs and conceptual architectures supported with technical presentations. Build proof of concept working designs to illustrate a proposed solution. Collaborate with Product, Sales and Service users to craft and convey clear, impactful and engaging messages that tell a comprehensive story. Demonstrate, deepen and evolve your expertise with a focus More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

maximize customer satisfaction and profitability. The role involves establishing and executing project quality plans, detecting and signaling flaws in processes, and ensuring manufacturing and service documentation meets quality standards. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in quality assurance methodologies. Preferred qualifications include … avoid deviation and to continually improve execution processes. Detecting and signaling flaws in approaches, methods, procedures, and processes and suggesting improvements. Ensuring manufacturing and service documentation captures identified quality requirements and meets work scope criteria. Communicating verbally and in writing with customers to ensure requirements are understood, discrepancies are … communicated, and concession requests are approved. Verifying Service Delivery requirements have been fulfilled prior to delivery to customer. Fuel your passion To be successful in this role you will: Have proven experience in a quality engineering role. Possess strong knowledge of quality assurance methodologies and tools. Have More ❯

site, however travel to Hensingham and Warrington may be required, for which travel expenses will be covered. Providing the link between the Head of Service Delivery, Commercial Lead, Project team and the client. Your responsibilities include sustaining adherence to the established budget across all Projects. With a keen … plans, including scope, objectives, timelines, and budgets. Manage the execution of projects according to plan, ensuring adherence to budgets and timelines. Ensure successful project delivery in terms of scope, quality, cost, schedule, and client satisfaction. Manage day-to-day Project operations for timely, high-quality service and customer More ❯

site, however travel to Hensingham and Warrington may be required, for which travel expenses will be covered. Providing the link between the Head of Service Delivery, Commercial Lead, Project team and the client. Your responsibilities include sustaining adherence to the established budget across all Projects. With a keen … plans, including scope, objectives, timelines, and budgets. Manage the execution of projects according to plan, ensuring adherence to budgets and timelines. Ensure successful project delivery in terms of scope, quality, cost, schedule, and client satisfaction. Manage day-to-day Project operations for timely, high-quality service and customer More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

and troubleshooting for complex infrastructure issues across legacy and future training systems.Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs.Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual obligations … mindset. Experience with Splunk.Experience supporting Microsoft Windows 10 environments.Knowledge of Active Directory and SharePoint.Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs). What's On Offer: Competitive salary (£50,000 - £55,000).Unique Opportunity: The chance to build and lead your own team More ❯

troubleshooting for complex infrastructure issues across Legacy and future training systems. Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs. Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual … Splunk. Experience supporting Microsoft Windows 10 environments. Knowledge of Active Directory and SharePoint. Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs). What's On Offer: Competitive salary (£50,000 - £55,000). Unique Opportunity: The chance to build and lead your own More ❯

troubleshooting for complex infrastructure issues across legacy and future training systems. Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs. Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual … Splunk. Experience supporting Microsoft Windows 10 environments. Knowledge of Active Directory and SharePoint. Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs). What's On Offer: Competitive salary (£50,000 - £55,000). Unique Opportunity: The chance to build and lead your own More ❯

troubleshooting for complex infrastructure issues across legacy and future training systems. Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs. Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual … Splunk. Experience supporting Microsoft Windows 10 environments. Knowledge of Active Directory and SharePoint. Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs). What's On Offer: Competitive salary (£50,000 - £55,000). Unique Opportunity: The chance to build and lead your own More ❯

troubleshooting for complex infrastructure issues across legacy and future training systems. Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs. Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual … Splunk. Experience supporting Microsoft Windows 10 environments. Knowledge of Active Directory and SharePoint. Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs). What's On Offer: Competitive salary (£50,000 - £55,000). Unique Opportunity: The chance to build and lead your own More ❯

troubleshooting for complex infrastructure issues across legacy and future training systems. Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs. Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual … Splunk. Experience supporting Microsoft Windows 10 environments. Knowledge of Active Directory and SharePoint. Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs). What's On Offer: Competitive salary (£50,000 - £55,000). Unique Opportunity: The chance to build and lead your own More ❯