26 to 50 of 68 Service Delivery Jobs in Scotland

Services Manager –£45,000-£50,000– Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and let's start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards … of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining More ❯

the investment in existing systems and technology is exploited to its full potential and is capable of providing timely and accurate business intelligence Report SLAs and KPIs for ICT service delivery, including monitoring of third-party service level agreements When required liaise with external IT providers, which includes but is not limited to: managed service contracts More ❯

client handover. Willingness to perform physical installations, testing and fault diagnosis is mandatory as is comprehensive project documentation. Duties And Responsibilities Lead engineering project scopes for Project Managers and Service Delivery Managers Engage with stakeholders across multiple levels to ensure seamless communication and collaboration Time and Task Activity management Change management including creation of CRQ's Design, write … Emergency Training) Certification MIST (Minimum Industry Safety Training) Certification Project commissioning experience and a good working knowledge of infrastructure implemented in offshore and onshore facilities Strong exposure in the delivery of highly scalable, economically feasible and high performing systems and networks, within a functional delivery matrix of Critical Telecoms, Enterprise and Major Project environments Over 5 years' experience … virtual (e.g. VMware) Proficient in utilizing network packet sniffers as needed to analyze and troubleshoot network traffic effectively Knowledge, Skills, Abilities, and Other Characteristics Dedicated to delivering exceptional customer service with highly effective client-focused communication skills Exceptional ability to approach troubleshooting with a logical and systematic methodology, ensuring efficient problem resolution Capable of delivering clear and effective communication More ❯

A key role in the Adam Smith Business School's Postgraduate Research team, working in partnership with academic and professional services colleagues to develop and enable an effective administrative service to support the School's Research and Postgraduate Research (PGR) strategies and a diverse portfolio of PGR programmes. Supporting delivery of the School's strategic objectives and aligned … programme adopt a data-driven approach to evaluate and improve processes to enhance the experience for both students and staff. The role holder will ensure the coordination and seamless delivery of PGR administration and coordinate local training and support for internationalisation, employability and wellbeing initiatives for PGR students and associated academic staff. Main Duties and Responsibilities 1. Responsible for … the planning and implementation of key workstreams in the School's PGR administrative support team in the provision of an effective end-to-end service ensuring compliance with University, College and School standards, policies and procedures. 2. In partnership with academic and professional services colleagues, identify and implement opportunities for process improvement to deliver efficiencies in pursuit of a More ❯

into high-impact dashboards and reports that empower teams with the insights they need to succeed. High-quality, clean, and trusted data is seen as a core enabler for service delivery improvements. Essential Skills & Experience: Extensive experience with Power BI, including DAX, Power Query, and data modelling. Strong analytical skills and a track record of working with large … and implement a structured data analysis framework to support consistent, high-quality insight generation. Design, build, and maintain interactive Power BI dashboards and reports that drive business performance and service delivery. Collaborate with stakeholders to understand business needs and translate them into effective data visualisation solutions. Perform advanced data analysis and modelling to uncover trends, patterns, and opportunities. Ensure More ❯

needs, all while mentoring junior team members and communicating effectively with customers. The successful candidate will contribute to the team by delivering the high level of technical customer support service, delivering on Tela's values of providing exceptional customer care. Key Objectives This job role involves providing advanced technical support and troubleshooting, acting as the final escalation point for … Analyse recurring incidents to identify underlying problems Implement solutions to prevent future occurrences and improve overall system reliability Provide training/development recommendations to the management team Support the service desk team, as requested Project Implementation and Support Assist in the planning, design, and implementation of IT projects for new and existing customers Provide expertise in the deployment of … and plan for future growth and scalability Ensure resources are allocated effectively to meet current and future demands Communication and Interaction: Provide high-level support to customers, ensuring excellent service delivery in line with Tela's values Communicate effectively with customers, ensuring technical solutions are explained to customers in simple terms that address their concerns and requirements Work More ❯

Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role The Quality assurance Senior Analyst supports the delivery of consistent, accurate and customer-focused operational outcomes across the business. Sitting within Operations, the role is responsible for checking the quality of outputs delivered to customers, reviewing how … Perform regular quality checks on operational processes, with a focus on the accuracy, timeliness and clarity of customer-facing outcomes. Monitor output quality across written communications, transaction execution and service delivery, identifying common issues and trends. Carry out spot checks and sample testing of key controls to support oversight within the operations function. Support the documentation of process … owners. Work with operational team leads to share findings, raise awareness of quality themes and embed continuous improvement. Contribute to guidance, training or checklists that promote consistent, customer-first delivery of operational services. Stay informed of relevant regulatory requirements, in particular CASS, and assist with ensuring processes remain compliant. This role's for you if you have Experience in More ❯

Senior Account Manager (Maternity Cover) The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days a week. Summary Based on experience Job type Holidays … a laugh. This is a fixed term Senior Account Manager role, located in lovely Leith. The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days … retention Build strong and enduring consultative relationships with members of the client teams as a main and supporting point of contact Work with the team to i) manage the delivery of strategic content marketing solutions to clients and ii) ensure Rationale solutions and service delivery achieves the highest levels of client satisfaction at all times Run and More ❯

I am currently recruiting for an ADMS software delivery manager to work for global manufacturing company based out of their Edinburgh office. My client are a world leader for Grid Software solutions enabling companies world-wide to optimize their control of the Grid and the transformation towards sustainable energy sources. Responsibilites The Services Delivery Manager owns the projects … Delivery Model and is the Technical Leader on the Project, working with highly skilled teams to manage and execute software deployment, configuration, integration and testing. Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management. Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update … Project Manager on progress, implementing the delivery with Agile methodology when applicable. Accountable for the end-to-end project delivery to meet the schedule, cost and quality commitments. Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship. Expertise to drive excellence in execution More ❯

significant incidents, investigations, including hands on experience Establish procedures for intelligence ingestion and threat hunting Working with architects and interpreting designs to ensure strong handover to SecOps during new service go live. Recommendation and implement improvements to SecOps processes and tools (e.g. automation of workloads) Design security KPIs and SecOps management reporting, and the gathering of data in support … of them Own completion and accuracy of all SecOps-related product delivery evidence Key Skills Security products (M365 Defender stack, Sentinel/SIEM, email filtering (including authentication protocols), AV, firewalls, WAFs, Defender for Cloud) Security Testing (SAST, DAST, vulnerability scanning, configuration compliance scanning) Virtualisation platforms and operating systems, including Hyper-V and Windows Server. Enterprise Systems (Azure, M365, Intune … email, PKI, AD, GP, SCCM) Application platforms (MS Dynamics, Power Platform) Cloud platforms (Azure) Detection engineering (Log Ingestion, Rule Development, Tuning and Maintenance, detection testing) Security monitoring service delivery and improvement Vulnerability detection service improvement, finding prioritisation and reporting. Ability to communicate on technical issues with users and senior managers Recent experience in incident response Ability to More ❯

Who are Diligenta? Diligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded … role An Exciting opportunity has come available for a Head of Voice to join the Operations Function at Diligenta. As Head of Voice, you will lead the Voice Customer Service Centre, ensuring the delivery of high-quality customer outcomes across the LBG UK Account in alignment with contractual SLAs and regulatory standards. You will play a key role … policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ( Death in Service") & Group Income Protection Apply to find out about our other benefits. What you'll be doing Ensuring consistent service delivery to meet contractual, regulatory, and legal standards More ❯

not just the technology that's important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Networks is BT's powerhouse, with our expert … customers. This role is hybrid & based in Glasgow. There will be on call work in this role (1 in 2 on call availability) What you'll be doing Embrace Service Excellence to provide effective leadership across area of responsibility Transformation - Accountable for implementing a culture of Continuous Service Improvement across area of responsibility and pan BT where applicable … Accountable for Operational Service Delivery including - Proactive risk management - identify issues and take personal action to mitigate the risk Reactive incident management - take personal action to act with a sense of urgency to minimise business impact with clear stakeholder communication throughout Responsible for ensuring any loss of service is restored within SLA following an infrastructure incident and More ❯

regulatory requirements are met to maximize customer satisfaction and profitability. The role involves establishing and executing project quality plans, detecting and signaling flaws in processes, and ensuring manufacturing and service documentation meets quality standards. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in quality assurance methodologies. Preferred qualifications include experience with quality management systems … in the tender proposal to avoid deviation and to continually improve execution processes. Detecting and signaling flaws in approaches, methods, procedures, and processes and suggesting improvements. Ensuring manufacturing and service documentation captures identified quality requirements and meets work scope criteria. Communicating verbally and in writing with customers to ensure requirements are understood, discrepancies are communicated, and concession requests are … approved. Verifying Service Delivery requirements have been fulfilled prior to delivery to customer. Fuel your passion To be successful in this role you will: Have proven experience in a quality engineering role. Possess strong knowledge of quality assurance methodologies and tools. Have experience with quality management systems (QMS) and standards (e.g., ISO 9001). Possess a certification More ❯

your skills will shine! Responsibilities: Collaborate with users to configure and develop business information systems, ensuring alignment with organisational needs. Monitor and report on SLAs and KPIs for ICT service delivery, keeping a close eye on third-party agreements. Engage with external IT providers for managed service contracts, hardware maintenance, finance systems, and more! maximise up-time … with current business priorities, documenting procedures and providing support as needed. Key Requirements: Strong understanding of IT infrastructure and systems. Experience with business intelligence tools and reporting. Familiarity with service level agreements (SLAs) and key performance indicators (KPIs). Ability to manage hardware maintenance and IT project support. Knowledge of finance, time & attendance, and HR systems. Proficiency in email More ❯

times per week. Some of your day-to-day responsibilities will include: Proactive monitoring and support of the production environmentsto reduce the potential for errors Act promptly on alarms, service degradation and outages, and act as a focal point for outages until restoration Maintain a good standard of providing information internally with regards to ongoing issues Work with and … manage third party relationships and service providers Maintain and suggest improvements to the incident and problem processes Maintain, escalate and update Ops related tickets and applicable deliverables Deliver on KPIs set internally as well as adhere to SLAs with regards to service delivery to other departments What We're Looking For You will have most of the More ❯

to provide technical advice and solutions, including preparing proposals and bids to support business development Manage and develop a technical team with a customer-focused approach to quality and service delivery Lead the development and documentation of efficient working practices to provide industry-leading, best-value services to clients. Innovate and self-motivate in delivering high-quality solutions … in utilising Microsoft Azure services for cloud-based solutions (or similar) Successfully leading a small team to deliver technical tasks and geospatial services Customer focussed approach to quality and service, with the ability to identify value-add opportunities by integrating GIS Self-motivated with a proactive approach to developing new skills and keeping up to date with technology Imagine More ❯

to horizon scan, qualify (Go/No Go), plan, develop and submit compliant, high quality proposals within client-defined timeframes. Implementing improvements to existing processes and procedures to streamline service delivery to internal clients, in collaboration with the Head of Proposals. Maintaining the proposals pipeline up to a year in advance and horizon scanning for new opportunities. Assisting More ❯

Go), plan, develop, and submit compliant, high-quality proposals within client-defined timeframes. Working with the Head of Proposals to implement improvements to existing processes and procedures that streamline service delivery to internal clients. Maintaining the proposals pipeline up to a year in advance and horizon scanning for opportunities. Assisting with the opportunity qualification process by researching clients More ❯

performance, objectives and development of a globally distributed infrastructure team Work closely with architects to align infrastructure initiatives to the wider IT framework Maintain oversight of budgets, contracts and service delivery standards Promote collaboration with wider IT functions and non-technical stakeholders Ensure continuity and resilience across the global infrastructure estate What We're Looking For A wealth More ❯

significant incidents, investigations, including hands on experience - Establish procedures for intelligence ingestion and threat hunting - Working with architects and interpreting designs to ensure strong handover to SecOps during new service go live. - Recommendation and implement improvements to SecOps processes and tools (e.g. automation of workloads) - Design security KPIs and SecOps management reporting, and the gathering of data in support … of them - Own completion and accuracy of all SecOps-related product delivery evidence Essential Skills: - Security monitoring service delivery and improvement - Vulnerability detection service improvement, finding prioritisation and reporting. - Ability to communicate on technical issues with users and senior managers - Recent experience in incident response - Ability to work well in small team with internal colleagues and More ❯

Make team activities visible and transparent Focus on optimising flow, limiting WIP and delivering value Tailor processes to fit the needs of the teams, their work and customer value delivery, rather than enforcing a specific framework. Track cycle times using quantitative tools such as Actionable Agile Cultivate and maintain an open, trust-driven environment Collaborate closely with product managers … culture within the Agile Community of Practice (and the broader organisation) including leading CoP meetings when needed Work effectively with external suppliers, departments and agencies as necessary Support digital service delivery, adhering to standards where applicable Key Applicant Requirements Strong expertise in agile concepts, techniques and products (software) development Proven track record of embedding agile practices and driving … agile practices, adapting to the context and needs of the team Experience working with agile product teams, including those building browser-based digital services Deep understanding of effective digital service delivery design Familiarity with various industries, with public-sector expertise being a plus Framework-agnostic, choosing the right practices based on the situation This role offers a maximum More ❯

and of health on work to ensure and facilitate the prevention of accidents and promotion of health and safety Support the Health and Safety Manager and ensure that the service provision conforms to recognised Health & Safety good practice guidance Take a lead role in the monitoring, reporting and reviewing of Health and Safety standards and that stakeholders are advised … can demonstrate compliance Support the performance of the Health and Safety Team through a culture of team work and flexibility, contributing to the overall success Work to continuously improve service delivery and performance of the Health and Safety Team Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you’ll be doing Develop and implement a forward-looking telephony strategy that supports the organization's … recovery and business continuity plans for telephony systems Stay at the forefront of telephony innovations, evaluating and implementing new technologies that can offer competitive advantages, cost savings, and improved service delivery Lead projects aimed at consolidating telephony systems and services, driving economies of scale, and reducing redundancy Troubleshoot and resolve telephony issues, working closely with Core IT/ More ❯

in SD WAN and cloud networking. You’ll be heading up a skilled team of Network Engineers across the UK and Australia, shaping the strategy and day to day delivery of business critical network infrastructure. This isn’t just about people management; you’ll bring deep technical knowledge to the table and driving continuous improvement across a global environment. … HPE SD WAN experience a huge plus Own the roadmap for WAN LAN strategy and cloud networking initiatives Take charge of vendor relationships and contracts to ensure world class service delivery Balance BAU and support functions with future focused automation and innovation Represent the Network function at the highest levels, working closely with senior stakeholders What you’ll More ❯

in SD WAN and cloud networking. You'll be heading up a skilled team of Network Engineers across the UK and Australia, shaping the strategy and day to day delivery of business critical network infrastructure. This isn't just about people management; you'll bring deep technical knowledge to the table and driving continuous improvement across a global environment. … HPE SD WAN experience a huge plus Own the roadmap for WAN LAN strategy and cloud networking initiatives Take charge of vendor relationships and contracts to ensure world class service delivery Balance BAU and support functions with future focused automation and innovation Represent the Network function at the highest levels, working closely with senior stakeholders What you'll More ❯