51 to 56 of 56 Service Delivery Jobs in Scotland

operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support. Key Responsibilities * Provide deskside support for PCs, laptops, mobile devices … within virtual, MDM and VPN environments * Log, update and manage tickets within ServiceNow * Maintain accurate documentation of incidents and resolutions * Deliver high quality customer service to end users * Follow defined ITIL based processes and procedures Required Skills and Experience * Proven experience in Level 2 IT support or similar role ...

outsourcing, and Centres of Excellence (CoEs), with a focus on embedding AI and automation to improve efficiency and employee experience.· Supporting the identification and delivery of AI and automation use cases across the employee lifecycle—working with platforms such as ServiceNow, Google Co Pilot, Microsoft Power Platform, and other … intelligent tools to enhance service delivery.· Applying data and analytics to workforce planning, organisational design, and performance measurement—using benchmarking and scenario modelling to inform recommendations.· Collaborating with stakeholders across HR and GBS functions to support change initiatives, facilitate workshops, and contribute to stakeholder engagement and adoption efforts.· Delivering ...

customer impact. This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery , ensuring customers get high‐quality outcomes, on time, and aligned to their needs . Location: Glasgow — 3 days per week in our Glasgow office … gain UK security clearance (transferable clearance a plus) What you’ll do (the fun, impactful bits) ✅ Own mobilisation end‐to‐end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‐live” readiness. Orchestrate delivery across teams (SOC, VM, awareness, consulting ...

customer impact. This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery , ensuring customers get high‐quality outcomes, on time, and aligned to their needs . 📍 Location: Glasgow — 3 days per week in our Glasgow office … gain UK security clearance (transferable clearance a plus) 💡 What you’ll do (the fun, impactful bits) ✅ Own mobilisation end‐to‐end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‐live” readiness. 🤝 Orchestrate delivery across teams (SOC, VM, awareness, consulting ...

Modern Apprentice within the Digital Services and IT Team, you will gain hands-on experience while learning the fundamentals of IT support and digital service delivery. You will work under the guidance of the IT Officers and the Head of Digital Services/IT, supporting routine tasks and developing … guidance. Project support (entry level): Assist with collating project documentation and preparing handover materials. Help gather simple requirements for system improvements under supervision. Support service transition activities by organising documentation for the Service Desk. Communication & representation: Communicate professionally with colleagues, volunteers, and external partners while developing your confidence ...

deep, end-to-end understanding of HR processes and employee journeys, ensuring Workday configuration supports simplicity, consistency and scalability.Lead and manage a small internal delivery team of functional and technical specialists, using an optimal blend of internal capability and third party partners.Service Delivery & Operational ExcellenceEnsure stable, secure … informed decision making by senior stakeholders.Vendor & Relationship ManagementOwn the relationship with Workday and third-party implementation and support partners.Ensure partners deliver against agreed outcomes, service levels and budgets, with clear accountability and performance management.Continuous Improvement & ChangeIdentify opportunities to simplify processes, automate activity, and improve user experience across the employee ...