76 to 100 of 149 Service Delivery Jobs in Scotland

Establish governance frameworks for agentic operations. Define agent roles, responsibilities, decision rights and control boundaries. Human-in-the-loop controls Audit management Regulatory oversight Service monitoring Performance measurement Create standards for agent lifecycle management. Atos guidance emphasises that agents must operate within defined decision boundaries, KPI frameworks and controlled … programmes. 6. Stakeholder Leadership Engage with Executive Committees, Customer Committees and Transformation Boards. Build strong partnerships with: Operations Technology Risk Compliance Legal Data teams Service Delivery functions Act as the organisational authority for agentic transformation. Present business cases, progress reports and outcome metrics to senior stakeholders. 7. Benefits ...

Itchyfeet Recruitment Agency is seeking an experienced IT Service Manager for client teams in Guernsey or Jersey. You will lead day-to-day ITSM governance, ensure reliable services, and collaborate with Security, Resilience, and third-party suppliers to deliver excellent outcomes. The role focuses on improving service delivery ...

Change and Readiness Analys**t The Business Change and Readiness Analyst contributes to a positive environment which is focussed entirely on delivering a great service experience to our customers and their advisers.The role will be responsible for working collaboratively in managing business analysis, impact assessment, planning and business readiness … operations team. This could be as a product of regulatory, legislative, strategic or transformational change as well as through system incidents. Individual performance and service delivery is subject to M&G Prudential’s HR and people policies and is carried out within all policy, legislation and regulatory risk ...

performance on bookings, defining bookings strategy relevant to aligned vertical as well as generating a growing funnel of profitable opportunities to grow Cisco’s service offerings. Your team will bridge the gap between complex technological capabilities and customer business outcomes, ensuring that our services portfolio is deeply integrated into … sustainable Support Services recurring revenue.· Analyze industry dynamics, such as the impact of AI on infrastructure and security, to proactively create demand and service-led opportunities, positioning Cisco as an indispensable partner in the customer's digital transformation.· Oversee the end-to-end sales lifecycle, from funnel creation ...

management from product design through release and ongoing enhancements.- Software Development LeadershipProvide strategic oversight to software development teams responsible for Marlin technology.Ensure timely, reliable delivery of high-quality software releases.Promote agile development practices, engineering excellence, and continuous improvement.- Technical Support & Customer SuccessOversee technical support operations to deliver fast, effective … customer resolution and high customer satisfaction.Ensure customer feedback informs product enhancements, bug fixes, and roadmap decisions.Strengthen customer retention through high service quality and strong post-sales engagement.- Financial & Operational ManagementLead budgeting, resource planning, and cost optimization across all functions.Monitor financial performance and implement corrective actions to meet or exceed ...

acquires fundamental SQL skills. Validates investment data by comparing it against third-party market data sources. Nurtures relationships with data providers, clients, and service delivery managers. Contributes to the operational maintenance of reference data products. Develops a foundational understanding of fixed income and equity investments. Reviews and updates ...

staff. Working across multiple levels within the organization, you will identify, socialize, and mitigate technology-related risks, drawing on your knowledge of architectural solutions, service delivery, and component failure impact. Job responsibilities Manage and drive risk and control governance for the Infrastructure Platforms Compute lines, ensuring alignment with ...

existing security servicesCreate and deliver technical training programs enabling partners to demo, deploy, and support CrowdStrike solutionsLead partners to achieve technical self-sufficiency in service delivery and platform implementationSupport POC/POV methodologies and provide competitive positioning guidanceParticipate in quarterly business reviews and technical planning sessionsDrive technical partner ...

collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage ...

available to support business operations. Work closely with the IT & Comms Lead, employees, contractors and operational teams to provide a reliable and responsive IT service across operations. Ongoing development, maintenance and improvement of company technology and communications systems and provides additional departmental cover when required. Core Responsibilities: IT Support … Service Delivery provide day-to-day technical support to employees and contractors, resolving hardware, software, account and connectivity issues and ensuring a responsive and professional IT service. Systems, Networks & Infrastructure support the maintenance and monitoring of IT infrastructure across island and mainland locations, including networks, internet connectivity ...

aligned with organisational priorities. Lead the corporate business planning process, bringing together strategic planning, budgeting, workforce planning, performance measurement and reporting to support effective delivery and continuous improvement. Lead the implementation and continued development of the People Strategy, fostering an inclusive and high-performing organisational culture aligned with Crown … Data and Digital Strategy, ensuring that data is effectively governed and accessible, and that secure and scalable digital solutions support organisational performance and service delivery. Strengthen organisational resilience, supporting informed decision-making and the effective delivery of strategic priorities. Embed a culture of innovation, efficiency and data ...

client is seeking an experienced and driven IT Service Manager to join their team in Guernsey or Jersey on a full-time, permanent basis. You will lead the day-to-day management, governance, and continual improvement of technology services, ensuring reliability, security, and resilience while aligning with business needs ...

people, processes and technology in practical ways. As part of the team, you'll work with clients, colleagues across CMS and directly support the delivery and continuous improvement of our services. You'll help ensure projects and legal services are delivered effectively, providing both day-to-day support … month Fixed Term Contract. About the Role As part of our growing and dynamic Managed Legal Services team, you will support the delivery and continued development of the firm's MLS offering. Working closely with the Head of Managed Legal Services and colleagues across CMS, you will help identify ...

join an established technical team based at one of their key customers. You'll work as an extension of the customer's IT Service Delivery and Support teams, right in the middle of a live digital transformation programme. It's a great chance to learn modern security technology … quickly, on real-world projects. What You'll Be Doing Acting as a triage point for service tickets, and communicating clearly with end users and stakeholders Identifying and prioritising tickets by how critical they are and how much they affect the business Handling end user support requests and technical ...

acquires fundamental SQL skills.* Validates investment data by comparing it against third-party market data sources.* Nurtures relationships with data providers, clients, and service delivery managers.* Contributes to the operational maintenance of reference data products.* Develops a foundational understanding of fixed income and equity investments.* Reviews and updates ...

business systems and Microsoft 365, including SharePoint development and training roll‐outs. Lead and develop the IT team, manage suppliers and ensure strong service delivery standards. What You’ll Bring: Significant experience in IT leadership, systems administration, digital transformation and project delivery. Strong understanding of infrastructure security, cyber ...

Summer-Browning Associates Ltd is seeking a Service Owner for a 12-month contract in Glasgow. The role requires ownership of agile business cases, iterative development, and benefits realisation across the portfolio. You will work with agile delivery teams, manage relationships with stakeholders and suppliers, and ensure strategic … operational objectives are met while focusing on user needs and service delivery excellence. #J-18808-Ljbffr ...

Data Management Operations Analyst delivers a reliable, high-quality market data management service, ensuring data is accurate, timely, well-governed, and fit for purpose. The role supports internal stakeholders by managing data requests end-to-end, contributing to data-related change initiatives when allocated, applying governance controls, producing operational … Analyst is expected to build knowledge across multiple data domains over time, supported by training, coaching, and on-the-job experience.## Responsibilities**BAU Service Delivery*** Deliver accurate, timely, and complete data across supported data domains, including pricing, static data, instruments, companies, index data, income, and reference data* Manage ...

Title Data Management Operations Analyst - 13 month fixed term contract Department Data Services-BG-UK Responsibilities BAU Service Delivery Deliver accurate, timely, and complete data across supported data domains, including pricing, static data, instruments, companies, index data, income, and reference data Manage data requests and mailbox queries through … interactions Decision Authority Executes tasks within documented procedures Escalates issues outside agreed tolerances What success looks like: Delivering a reliable, high-quality market data service that is accurate, timely, complete and aligned to the needs of internal stakeholders and the wider business. Building trusted relationships across the firm, working ...

Service Designer: Colleague Experience & CRM Transformation Duration: 6 months, with potential for extension Location: Edinburgh, 2 days per week onsite Role Summary Experienced Service Designer required to support a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems. The successful candidate will … combine strong service design expertise with practical experience across operations, colleague experience and CRM/platform transformation. They will work across complex stakeholder environments to understand current journeys and processes, identify pain points and opportunities, and translate user needs into practical service and system improvements. A key element ...

function. You will lead a small, geographically distributed team, act as escalation point for complex connectivity issues, and run ITIL-based processes between Support, Service Delivery and Engineering. The role demands a hands‐on problem solver with customer focus, end‐to‐end ownership and a proactive approach ...

incident, problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance. You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service Delivery ...

Sodexo is seeking a Technical Operations Manager to lead the delivery of secure, reliable IT services at HMP Addiewell. You will manage the local IT function, supporting around 300 local customers and contributing to IT services across an estate of approximately 1,500 users. The role covers IT service delivery, incident management, technical support, projects, security and compliance within Justice Services, Education and Healthcare networks. #J-18808-Ljbffr ...

product teamsPartner closely with product and UX to understand requirements, refine designs, and deliver intuitive, accessible, and consistent user experiencesContribute to end-to-end delivery of features across the software development lifecycle including requirements, design, coding, testing, deployment, and production support, with clear accountability for your outcomesBuild secure, high … architecture standardsContribute to event-driven and streaming architectures using Kafka, including topic design, schema/contract strategy, and resilient producer/consumer patternsSupport containerized service delivery and operational readiness using Kubernetes, and contribute to CI/CD pipelines and automationBuild and support scheduled and background processing (e.g., scheduled ...

Partner closely with product and UX to understand requirements, refine designs, and deliver intuitive, accessible, and consistent user experiences Contribute to end-to-end delivery of features across the software development lifecycle including requirements, design, coding, testing, deployment, and production support, with clear accountability for your outcomes Build secure … Contribute to event-driven and streaming architectures using Kafka, including topic design, schema/contract strategy, and resilient producer/consumer patterns Support containerized service delivery and operational readiness using Kubernetes, and contribute to CI/CD pipelines and automation Build and support scheduled and background processing (e.g. ...