Customer Retention Jobs in the South East

76 to 100 of 109 Customer Retention Jobs in the South East

Interim Account / Project Manager – Software Engineering and Cloud Solutions

slough, south east england, united kingdom
Vertex Agility
clients modernise technology, accelerate delivery, and achieve measurable business outcomes. The Opportunity We’re looking for a commercially minded Account or Project Manager to provide interim cover within our customer growth and delivery function. This is a temporary position , providing cover during a period of team absence, but with the potential to lead to longer-term opportunities for the … wants to step into a client-facing, commercially driven role with clear targets and strong earning potential. Key Responsibilities Account Growth & Sales Take ownership of a defined portfolio of customer accounts, with clear sales and revenue targets . Proactively identify upsell, cross-sell, and renewal opportunities across Vertex Agility’s full portfolio (Software, Cloud, Data, and AI). Develop … accurate CRM records and provide regular updates on pipeline and performance. Client Delivery & Relationship Management Act as the main point of contact for assigned clients, ensuring smooth delivery and customer satisfaction. Liaise with internal delivery teams to align expectations, track milestones, and support project success. Understand client roadmaps and business priorities to position Vertex Agility as a trusted partner. More ❯
Posted:

Interim Account / Project Manager – Software Engineering and Cloud Solutions

london, south east england, united kingdom
Vertex Agility
clients modernise technology, accelerate delivery, and achieve measurable business outcomes. The Opportunity We’re looking for a commercially minded Account or Project Manager to provide interim cover within our customer growth and delivery function. This is a temporary position , providing cover during a period of team absence, but with the potential to lead to longer-term opportunities for the … wants to step into a client-facing, commercially driven role with clear targets and strong earning potential. Key Responsibilities Account Growth & Sales Take ownership of a defined portfolio of customer accounts, with clear sales and revenue targets . Proactively identify upsell, cross-sell, and renewal opportunities across Vertex Agility’s full portfolio (Software, Cloud, Data, and AI). Develop … accurate CRM records and provide regular updates on pipeline and performance. Client Delivery & Relationship Management Act as the main point of contact for assigned clients, ensuring smooth delivery and customer satisfaction. Liaise with internal delivery teams to align expectations, track milestones, and support project success. Understand client roadmaps and business priorities to position Vertex Agility as a trusted partner. More ❯
Posted:

Interim Account / Project Manager – Software Engineering and Cloud Solutions

london (city of london), south east england, united kingdom
Vertex Agility
clients modernise technology, accelerate delivery, and achieve measurable business outcomes. The Opportunity We’re looking for a commercially minded Account or Project Manager to provide interim cover within our customer growth and delivery function. This is a temporary position , providing cover during a period of team absence, but with the potential to lead to longer-term opportunities for the … wants to step into a client-facing, commercially driven role with clear targets and strong earning potential. Key Responsibilities Account Growth & Sales Take ownership of a defined portfolio of customer accounts, with clear sales and revenue targets . Proactively identify upsell, cross-sell, and renewal opportunities across Vertex Agility’s full portfolio (Software, Cloud, Data, and AI). Develop … accurate CRM records and provide regular updates on pipeline and performance. Client Delivery & Relationship Management Act as the main point of contact for assigned clients, ensuring smooth delivery and customer satisfaction. Liaise with internal delivery teams to align expectations, track milestones, and support project success. Understand client roadmaps and business priorities to position Vertex Agility as a trusted partner. More ❯
Posted:

Growth and Acquisition Manager

London, South East, England, United Kingdom
Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
ready-meals space, specialising in high-quality ambient meals designed for convenience and long shelf-life. With nationwide next-day delivery, the business is rebranding and scaling, targeting a customer base that values ease, independence, and reliable service. THE TEAM You'll join a small but agile Marketing team, reporting into the Head of Brand and working closely with … the acquisition strategy end-to-end while leveraging support from agencies and colleagues where needed. THE ROLE This is a brand-new position with a clear focus: driving new customer acquisition and converting them into loyal, repeat purchasers. You'll be responsible for developing and delivering integrated growth campaigns across both online and offline channels, while managing significant budgets … the funnel. Key responsibilities include: Designing and executing multi-channel growth and acquisition strategies (digital + offline) Developing campaign messaging, activation, and end-to-end delivery Managing and optimising customer acquisition journeys and conversion funnels Overseeing significant marketing budgets (£1M+) and ensuring ROI Working cross-functionally with product, brand, and external agencies to deliver impact Contributing to CRM development More ❯
Employment Type: Full-Time
Salary: £45,000 - £55,000 per annum
Posted:

Senior/Lead Service Designer

london, south east england, united kingdom
Tomorrow Recruitment Ltd | B Corp™
in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯
Posted:

Senior/Lead Service Designer

london (city of london), south east england, united kingdom
Tomorrow Recruitment Ltd | B Corp™
in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯
Posted:

Senior/Lead Service Designer

slough, south east england, united kingdom
Tomorrow Recruitment Ltd | B Corp™
in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯
Posted:

Customer Success Executive

london, south east england, united kingdom
Hybrid / WFH Options
Pego
Location: London, Tunbridge Wells, and remote working as the business requires Purpose of the Role The Customer Success Executive supports PEGO's mission to deliver measurable value to clients by strengthening engagement, retention, and growth. This role focuses on building trusted client relationships, evidencing ROI through data and insights, and ensuring PEGO is embedded as a daily … s · Client Advocacy – Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership to enhance adoption, ensure retention and increase overall customer satisfaction. · cNPS & Engagement Tracking – Drive client feedback through regular check-ins, surveys, and service reviews, using insights to improve satisfaction. · Value Realisation & Reporting – Evidence ROI and social value outcomes … and relationship-building skills, with the ability to engage clients from site level to executive stakeholders · Excellent communication, presentation and negotiation skills. · Experience working with KPIs such as client retention, adoption rates, organic growth, and Net Promoter Score. · Analytical mindset, confident using data to evidence ROI and improvements. · Experience in the cleaning, facilities management, or service industry is More ❯
Posted:

Account Manager

london, south east england, united kingdom
3Search
Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯
Posted:

Account Manager

london (city of london), south east england, united kingdom
3Search
Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯
Posted:

Account Manager

slough, south east england, united kingdom
3Search
Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯
Posted:

Account Executive

London, South East, England, United Kingdom
Hybrid / WFH Options
Pareto
the sales cycle, from prospecting to closing deals Build and manage a strong sales pipeline using strategic networking Deliver effective product demonstrations Deliver excellent after-sales support to ensure customer satisfaction and retention Act as a liaison between clients and internal teams, advocating for customer needs and sharing valuable feedback Requirements for the Ideal Candidate A … with a preference for candidates with a background in POS, tech, or hospitality Experience in door-to-door sales A proven ability to surpass sales targets and provide exceptional customer service Strong skills in sales methodologies and experience using CRM tools Excellent communication and negotiation skills The ability to work independently and manage time effectively Tech-savvy with a More ❯
Employment Type: Full-Time
Salary: £42,000 - £45,000 per annum
Posted:

Senior Insight Analyst

London, South East, England, United Kingdom
Harnham - Data & Analytics Recruitment
growing data team. This is a high impact role, sitting across marketing, digital, and trading, where you'll be driving key strategic decisions through data. You'll be analysing customer and product data, helping to shape brand and marketing strategy, and influencing senior leadership with your insight. It's a fantastic opportunity for someone with strong retail or consumer … experience who loves turning data into real business outcomes. THE ROLE: As Senior Insight Analyst, you will: Lead on customer and product insight projects that support key areas of the business including digital, trading, and brand. Deliver regular reporting, deep dives, and ad-hoc insight to shape business performance. Be the go-to person for all things customer … attribution, and conversion rate optimisation. Help maintain and improve dashboards and encourage data-driven decision-making across teams. YOUR SKILLS & EXPERIENCE: Minimum 4 years' experience in a marketing or customer analytics role, ideally in retail or fashion. Strong commercial awareness and ability to work cross-functionally with non-technical teams. Hands-on experience with SQL (BigQuery ideally), plus Looker More ❯
Employment Type: Full-Time
Salary: £65,000 - £80,000 per annum
Posted:

Senior React Native Engineer

slough, south east england, united kingdom
Mason Alexander
solutions to improve health outcomes through personalised digital care. They are looking for a Senior React Native Engineer to join their team and take the lead on building out customer engagement and retention features across their mobile app. This includes everything from daily tracking and push notifications to weekly check-ins and in-app content delivery. This … you’ll work closely with cross-functional teams to deliver features that support users on their health journey and drive long-term engagement. Key Responsibilities Develop and maintain key customer-facing features within the React Native mobile app, such as: Daily/weekly check-ins Progress tracking Messaging and support interfaces In-app content delivery Add-on purchase flows … & Product Skills Experience working on products with an emphasis on user retention , engagement , or behavior change Knowledge of push notification strategies , in-app messaging , and customer lifecycle design Comfortable collaborating with cross-functional teams (Product, Marketing, Clinical, etc.) Skilled in writing clear technical specs and documentation Preferred Background in healthtech or consumer wellness apps Familiarity More ❯
Posted:

Senior React Native Engineer

london, south east england, united kingdom
Mason Alexander
solutions to improve health outcomes through personalised digital care. They are looking for a Senior React Native Engineer to join their team and take the lead on building out customer engagement and retention features across their mobile app. This includes everything from daily tracking and push notifications to weekly check-ins and in-app content delivery. This … you’ll work closely with cross-functional teams to deliver features that support users on their health journey and drive long-term engagement. Key Responsibilities Develop and maintain key customer-facing features within the React Native mobile app, such as: Daily/weekly check-ins Progress tracking Messaging and support interfaces In-app content delivery Add-on purchase flows … & Product Skills Experience working on products with an emphasis on user retention , engagement , or behavior change Knowledge of push notification strategies , in-app messaging , and customer lifecycle design Comfortable collaborating with cross-functional teams (Product, Marketing, Clinical, etc.) Skilled in writing clear technical specs and documentation Preferred Background in healthtech or consumer wellness apps Familiarity More ❯
Posted:

Senior React Native Engineer

london (city of london), south east england, united kingdom
Mason Alexander
solutions to improve health outcomes through personalised digital care. They are looking for a Senior React Native Engineer to join their team and take the lead on building out customer engagement and retention features across their mobile app. This includes everything from daily tracking and push notifications to weekly check-ins and in-app content delivery. This … you’ll work closely with cross-functional teams to deliver features that support users on their health journey and drive long-term engagement. Key Responsibilities Develop and maintain key customer-facing features within the React Native mobile app, such as: Daily/weekly check-ins Progress tracking Messaging and support interfaces In-app content delivery Add-on purchase flows … & Product Skills Experience working on products with an emphasis on user retention , engagement , or behavior change Knowledge of push notification strategies , in-app messaging , and customer lifecycle design Comfortable collaborating with cross-functional teams (Product, Marketing, Clinical, etc.) Skilled in writing clear technical specs and documentation Preferred Background in healthtech or consumer wellness apps Familiarity More ❯
Posted:

Market Lead - Health & Care

london, south east england, united kingdom
Hybrid / WFH Options
Infoshare+
stakeholders. Sales & Commercial Leadership Lead sales teams with strategic insights, bid development, and client engagement. Accountable for new name, renewals, upsell and cross-sell for care products. Responsibility for customer management and retention Ownership of health and care revenue, both ARR and services. Support the CRO in pricing and value proposition strategies for health and care offerings. More ❯
Posted:

Market Lead - Health & Care

slough, south east england, united kingdom
Hybrid / WFH Options
Infoshare+
stakeholders. Sales & Commercial Leadership Lead sales teams with strategic insights, bid development, and client engagement. Accountable for new name, renewals, upsell and cross-sell for care products. Responsibility for customer management and retention Ownership of health and care revenue, both ARR and services. Support the CRO in pricing and value proposition strategies for health and care offerings. More ❯
Posted:

Market Lead - Health & Care

london (city of london), south east england, united kingdom
Hybrid / WFH Options
Infoshare+
stakeholders. Sales & Commercial Leadership Lead sales teams with strategic insights, bid development, and client engagement. Accountable for new name, renewals, upsell and cross-sell for care products. Responsibility for customer management and retention Ownership of health and care revenue, both ARR and services. Support the CRO in pricing and value proposition strategies for health and care offerings. More ❯
Posted:

Customer Success Manager, EMEA

Guildford, Surrey, United Kingdom
Hybrid / WFH Options
Unily
best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of … management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and … industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine succes s Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Desk Based Account Manager - GBP OTE

Redhill, Surrey, England, United Kingdom
Hybrid / WFH Options
Nextech
Role: Account Manager Industry: IT Managed Services Location: Redhill (hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and cross-selling opportunities across a range … opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred).* Strong relationship-building skills and a customer-first mindset.* Excellent communication skills, both written and verbal. More ❯
Employment Type: Full-Time
Salary: £30,000 per annum
Posted:

Desk Based Account Manager - GBP 30000 + 15000 OTE

Redhill, Surrey, South East, United Kingdom
Hybrid / WFH Options
Nextech Group Limited
Role: Account Manager Industry: IT Managed Services Location: Redhill (hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a range … opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred). * Strong relationship-building skills and a customer-first mindset. * Excellent communication skills, both written and verbal. More ❯
Employment Type: Permanent, Work From Home
Salary: £30,000
Posted:

Account Manager - GBP OTE

Reigate, Surrey, England, United Kingdom
Hybrid / WFH Options
Nextech
Industry: IT Managed Services Location: Reigate/South of England (Hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and cross-selling opportunities across a range … opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred).* Strong relationship-building skills and a customer-first mindset.* Excellent communication skills, both written and verbal. More ❯
Employment Type: Full-Time
Salary: £30,000 per annum
Posted:

Account Manager - GBP 30000 + 15000 OTE

Reigate, Surrey, South East, United Kingdom
Hybrid / WFH Options
Nextech Group Limited
Industry: IT Managed Services Location: Reigate/South of England (Hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a range … opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred). * Strong relationship-building skills and a customer-first mindset. * Excellent communication skills, both written and verbal. More ❯
Employment Type: Permanent, Work From Home
Salary: £30,000
Posted:

Senior Service Delivery Manager

slough, south east england, united kingdom
Six Degrees
on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯
Posted:
Customer Retention
the South East
10th Percentile
£31,750
25th Percentile
£32,500
Median
£35,000
75th Percentile
£53,750
90th Percentile
£71,250