226 to 250 of 262 ITIL Jobs in the South East

to help clients become more efficient, increase profitability and give more customers an amazing experience.Want to be part of it? About the Role We are looking for an experienced ITIL Change Manager with a background in Change/Release to support our Change Management operations. In this role, you will ensure seamless change/release implementation across platforms, networks & infrastructure … meetings/communications between internal teams and customers as applicable. Ensure regulatory and industry compliance (e.g., SOC, ISO) when implementing changes and releases Key Skills & Experience Proven experience in ITIL Change Management within an infrastructure or IT environment, ideally in the automotive or software industry. Strong understanding of ITIL v3 or v4 frameworks. Experience managing software release processes, cloud platforms … and IT service changes. Background in ITIL ideally with experience in Agile or DevOps environments. Strong stakeholder management, able to work across multiple levels across multiple functions. Experience with Service Management tooling and/or project management tools. Knowledge of SOC1/2 and ISO is an advantage. Qualifications ITIL Foundation (v3 or v4) required; ITIL Intermediate/Expert preferred. More ❯

debug technical issues escalated from first-line support. Liaise with engineering teams to report design, reliability, and maintenance issues. Assist in product installation, configuration, and customer training. Support ITSM, ITIL, or CMDB-related processes. Skills & Experience Required Strong understanding of ITSM, ITIL, or CMDB concepts. Advanced Unix/Linux experience. Hands-on experience with cloud platforms such as Microsoft Azure More ❯

digital innovations to improve service delivery About you: Youre a proactive, customer-focused IT professional with a solid background in a Helpdesk or Service Desk environment, ideally within an ITIL framework. You have strong troubleshooting skills and working knowledge of Windows OS, Office 365, Active Directory, and service desk tools like Jira or Spiceworks. You're confident supporting users across … up before appointment. Person Specification About you Essential Youre a proactive, customer-focused IT professional with a solid background in a Helpdesk or Service Desk environment, ideally within an ITIL framework. You have strong troubleshooting skills and working knowledge of Windows OS, Office 365, Active Directory, and service desk tools like Jira or Spiceworks. You're confident supporting users across More ❯

to Microsoft Intune, Autopilot or Azure AD* Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM)* Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation To Apply... Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for … this vacancy only. KEY SKILLS - First Line Support, Service Desk, IT Support, Microsoft 365, Windows 10, Active Directory, Customer Service, Troubleshooting, MSP, Intune, Azure AD, CompTIA, ITIL, Technical Support, Helpdesk, Surrey More ❯

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple More ❯

or as part of a team as directed What skills and experience will you need? At least one-year continuous IT Service Desk experience Demonstrable knowledge and experience with:- ITIL concepts and their application ITIL concepts and their application- Enterprise service management toolset- Remote support tools- Windows 10-11, Microsoft Office 2016 and Office365 (customise ribbons etc.)- Desktop hardware and More ❯

key software/hardware partners (e.g., Microsoft, AvePoint). Experience with incident, change, and problem management disciplines; familiarity with the Remedy ITSM toolset is a plus. Desired Skills & Experience: ITIL Certification and a deep understanding of ITIL principles, functions, and processes. Experience with server, storage, and network technologies. Candidates will need to show evidence of the above in their CV More ❯

other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS front page, MS one More ❯

other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS front page, MS one More ❯

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office-based colleagues More ❯

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office-based colleagues More ❯

IT services company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality … standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi-Fi and Interactive Audio-Visual equipment Provide 1st line support and triage tickets to 2nd & 3rd line support teams Liaise with 3rd party suppliers as required Complete online and email ticket requests with a high level of … good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Nice to have experience Experience of working in an ITIL environment and contributing to the continual service improvement culture nice to have Experience of using an ITSM tool nice to have More ❯

salary & package Supportive team environment Are you ready to take the next step in your application support career? Are you a natural problem-solver with a solid knowledge of ITIL principles? Right to Work You must hold the long-term right to work in the UK without sponsorship as we're unable to offer skilled worker sponsorship currently. Defaqto's … procedures and optimise performance Experience with Azure DevOps Python Your approach to work Good communication and collaboration skills Proactive and eager to learn new skills Disciplined approach following the ITIL principles If you've got some experience in software support or as a junior developer, that's a big plus! Working Location We operate aHybrid working model with team members More ❯

take immense pride in being awarded gold for Investors in People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported. Qualifications: ITIL Foundation desirable Technical Certification such as CompTIA or equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery of customer focused presentations and … communications Experience working within an IT Managed Service environment A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical and diagnostic skills for problem resolution and root cause analysis A broad understanding of technology and a good level of awareness of technical concepts More ❯

and responsible for mitigating technical debt/risks/issues Diagnosing service delivery problems and initiating actions to maintain or improve levels of service Fluent in process frameworks like ITIL, Prince2 and Agile and have a good understanding of an efficient Software Development Lifecycle Your skills and experiences: Essential: Solid understanding of SAP S4HANA ERP modules, components and architecture Development … and Test Functional/Technical Design Data management experience Fluent in process frameworks like ITIL, Prince2 and Agile and have a good understanding of an efficient Software Development Lifecycle Relevant IT degree or business degree Desirable: Experience in consultancy or people management position Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive More ❯

Job Summary Software Development Project Manager/Permanent/Southampton Country: United Kingdom Location: Southampton Sector: Project Manager Job Type: Permanent Technologies: Project Management software development scrum environment Prince2 ITIL CA Rally Retail Software Development Project Manager/Permanent/Southampton Software Development Project Manager/Permanent/Southampton Posted Tuesday, 13 November 2018 Are you a looking for an … Skills and Knowledge: Educated to degree level in a relevant subject, or with equivalent experiences Accredited project management qualification(s) in a relevant methodology (e.g. SCRUM (Agile), PRINCE2 or ITIL) Proven ability to work in a fast-paced environment, managing multiple planned and unplanned projects, large and small changes, absorbing complex technical and logistical issues and rapidly defining and implementing More ❯

and accurate CMDB data through audits. Create reports and dashboards on asset utilization and configuration data. Train teams on asset and configuration management best practices. Experience/Skills Required: ITIL v4 certification with strong knowledge of ITIL principles. Proven experience leading large-scale Asset & Configuration Management initiatives. Expertise in CMDB, Software Asset Management (SAM), and ServiceNow. Strong analytical, problem-solving … and communication skills. Ability to manage priorities in a fast-paced environment. Desirable: ITIL v4 HVIT/CDS/PIC, SAM certification, knowledge of SaaS management, ISO 19770, or cybersecurity principles. Role Details: 6-month contract (likely to extend) £500/day Hybrid working – mostly remote, ad-hoc client site visits Asset and Configuration Management Lead | Contract | London/Portsmouth More ❯

and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. Manage incidents, service requests, and change controls via standard ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents and issues. Maintain and update detailed technical documentation and configuration records. Act as a senior point of … person. Desirable (but not essential) VMware certifications (VCP-DCV, VCP-NV) Veeam Certified Engineer Experience with SRM, vRealize/Aria, or cloud-native backup integrations Experience with Omnissa Horizon ITIL Foundation or experience working in ITIL-governed environments Experience working with hybrid and multi-cloud environments (AWS, Azure) Experience working with Jira Service Desk and Confluence products Work Environment Remote More ❯

clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical incidents and their impact. ITIL intermediate qualifications; ITIL Expert preferred. Experience in airport environments is highly desirable. Additional Information All applicant information will be kept confidential in accordance with EEO guidelines. More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯

2 nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week, hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd More ❯

2 nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week, hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd More ❯

and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as a senior point of … both virtually and in person. - VMware certifications (VCP-DCV, VCP-NV) Veeam Certified Engineer - Experience with SRM, vRealize/Aria, or cloud-native backup integrations Experience with Omnissa Horizon - ITIL Foundation or experience working in ITIL-governed environments - Experience working with hybrid and multi-cloud environments (AWS, Azure) Experience working with Jira Service Desk and Confluence products Required Skills & Experience More ❯

and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as a senior point of … person. Desirable (but not essential) - VMware certifications (VCP-DCV, VCP-NV) Veeam Certified Engineer - Experience with SRM, vRealize/Aria, or cloud-native backup integrations Experience with Omnissa Horizon - ITIL Foundation or experience working in ITIL-governed environments - Experience working with hybrid and multi-cloud environments (AWS, Azure) Experience working with Jira Service Desk and Confluence products Work Environment Remote More ❯

services (Exchange Online, Teams, SharePoint).* Serve as an escalation point for infrastructure incidents, leading root cause analysis and resolution.* Own IT Disaster Recovery coordination, readiness, and documentation.* Champion ITIL-based practices (incident, change, configuration) to improve service reliability.* Manage outsourced infrastructure partners to ensure SLA adherence and service improvements.* Ensure platforms comply with security, audit, and operational standards.* Collaborate … Proven leadership of multi-site infrastructure operations in cloud, network, and collaboration.* Expert in Microsoft 365, Azure, enterprise networking, and infrastructure security.* Skilled in vendor management, team development, and ITIL practices.* Strong communicator with ability to influence diverse stakeholder groups. Disclaimer: The role is only open to candidates with full right-to-work in the UK and can travel to More ❯