251 to 275 of 336 ITIL Jobs in the South East

obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public‐sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance … successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage service performance against agreed KPIs ...

admin, incident reporting, certification auditing, and re-certification support. You will have a solid understanding of: ISO27001 & ISO22301 Cyber Essentials & Cyber Essentials Plus GDPR ITIL & ISMS (Information Security Management System) and BCMS (Business Continuity Management System) This is a flexible part time role requiring 3 days a week ...

similar role. Ability to work in dynamic and changing environment. Excellent team player who can help and support others. Experience of best practice frameworks (ITIL/COBIT) with Industry or academic credentials in risk. #J-18808-Ljbffr ...

Oracle ASM, Data Guard, backup, recovery, migration, and performance tuning. Knowledge of database infrastructure and operations, including networking, firewall concepts, enterprise storage architectures, and ITIL practices. Deutsche Bank's Values Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace ...

Linux. You will lead transition activities, drive operational readiness, and provide 3rd-line support across a large-scale ticketing and data infrastructure project. Strong ITIL practices and knowledge transfer are essential. #J-18808-Ljbffr ...

centers and branch offices. You will balance NetOps incident resolution with project delivery, including SD-WAN migrations and cloud security rollouts. The role requires ITIL experience and industry certifications, with hybrid working and a comprehensive benefits package. Collaboration across time zones is essential. #J-18808-Ljbffr ...

teams and stakeholders. The role requires strong delivery skills, governance, and the ability to travel across the UK. Professional qualifications like PRINCE2, APM or ITIL are advantageous. #J-18808-Ljbffr ...

maintaining security and documentation. You will lead WAN/LAN/VLAN design, IP/DHCP/DNS planning, and firewall policy implementation, with ITIL practices and multi-site delivery experience essential. #J-18808-Ljbffr ...

support model, working with engineering teams, suppliers and stakeholders to ensure security and resilience. The ideal candidate will bring strong LAN/WAN expertise, ITIL experience, and proven ability to drive service improvements #J-18808-Ljbffr ...

offices. You will design, implement, and maintain enterprise LAN/WAN networks, ensuring availability, performance, and security. The role requires independent work, adherence to ITIL processes, and collaboration with remote teams. The position involves physical tasks like cabling and device replacement, with potential on-call hours for critical incidents. #J ...

Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement. Drive best practice and continuous improvement initiatives within an ITIL-based service management environment. Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service. Requirements Significant experience managing Service Desk … motivate and develop high-performing teams. Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management. Good understanding of ITIL principles and experience working within an ITIL-based service management environment. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Strong ...

date with evolving technology Knowledge and experience of the following would be advantageous: Working in Managed Services or another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding ...

DOORS. Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools. Experience working within Windows and UNIX/Linux environments. Awareness of ITIL, systems lifecycle management, and industry best practice. INCOSE certification, ITIL certification, or a relevant postgraduate qualification. Skills and Personal Attributes Strong analytical and structured problem ...

relationships across technical, project and operational teams. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes . Support the adoption of ITIL best practices and wider Service Management initiatives. Review post-implementation outcomes and lessons learned. Use lessons learned to improve readiness approaches for future deployments. Essential … Experience & Skills 5+ years' experience in IT Service Management (ITSM) and Service Transition. Strong understanding of ITIL principles and frameworks . Proven experience managing Operational Readiness and/or Service Transition activities. Excellent stakeholder management and communication skills. Experience working across infrastructure, cloud, application and support teams . Strong risk ...

senior technical escalation point for complex Wintel incidents, performing triage, service restoration, root cause analysis and follow-up problem management activities in line with ITIL practices. Operational procedures and runbooks: Review, improve and create SOPs, runbooks, support guides and knowledge articles covering start/stop procedures, event response, backup validation … support 3rd Line Infrastructure Support Service Transition, Operational Readiness and Early Life Support PowerShell scripting, automation and troubleshooting Backup, Disaster Recovery and High Availability ITIL Service Management (Incident, Problem and Change Management) Knowledge Transfer and Operational Documentation Strong communication, analytical and stakeholder management skills Holidays: 25 days per annum + ...

Monitor KPIs, SLAs and customer satisfaction Act as the escalation point for technical and customer issues Ensure high standards of ticket quality, documentation and ITIL practices Drive service improvement, efficiency and first-time fix rates Produce service performance reports for senior management Work closely with technical and account management teams … About You 3+ years' experience managing an IT Service Desk within an MSP Experience managing a team of 6-8 engineers Strong knowledge of ITIL, SLAs, KPIs and service management Experience handling escalations and major incidents Good knowledge of Microsoft 365, Entra ID, Azure, Intune and MDM Good networking fundamentals ...

proprietary as well as industry standard tools to support monitoring and response for VIP Authorization issues. Possess an Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months. Work Hours: Alternative Schedule: Two-week rotating schedule of 12-hour shifts, totaling 14 working days ...

support to customers. Who you are Experience in Service Incident Management, Technical Escalation Management, or a similar customer-facing operational support role. Knowledge of ITIL principles, with the willingness to achieve an ITIL qualification if not already obtained. Strong experience managing incidents, escalations, ticket lifecycles, and service recovery activities. ...

infrastructure engineering teams. Strong people leadership and stakeholder management skills. Background in infrastructure operations, platform engineering, or IT services. Experience working within Agile, Scrum, ITIL, or SDLC environments. Strong organisational, planning, and decision‐making abilities. Comfortable working within complex, multi-disciplinary technology environments. Desirable Certifications ITIL Foundation Microsoft Azure Google ...

knowledge and the ability to communicate effectively with technical teams. Strong stakeholder management and influencing skills. Experience operating within structured governance environments. Desirable Qualifications ITIL 4 Foundation. ITIL 4 Specialist certifications or equivalent experience. Professional Scrum Product Owner (PSPO) and/or SAFe Product Manager certification. PRINCE2 Agile qualification. Experience ...

environments. Configure and manage Dell server hardware and iDRAC. Maintain technical and operational documentation. Support asset management, logistics and supplier engagement activities. Participate in ITIL-based change management processes. Work closely with project and operational teams to deliver infrastructure services. Support onsite installation and deployment activities when required. Essential Skills … server hardware and iDRAC management. Experience providing 2nd and 3rd line support within enterprise environments. Ability to maintain accurate technical documentation. Experience working within ITIL change management processes. Strong communication skills and the ability to work effectively within a team. Desirable Skills Experience using Remedy. Office automation and documentation management ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post‐implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience – Essential 5+ years’ experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem‐solving capabilities. Ability to coordinate multiple projects ...

service improvements. Experience with network security technologies, including firewalls, access control and vulnerability management. Knowledge of network monitoring and troubleshooting tools. Experience working within ITIL-based service management practices. Skills Strong leadership and people management skills. Excellent analytical and problem-solving abilities. Ability to prioritise workloads and manage multiple projects … focused with a commitment to service excellence. Ability to build effective relationships across internal teams, suppliers and stakeholders. Strong organisational and planning skills. Qualifications ITIL Foundation (or equivalent experience). Relevant networking qualification or equivalent industry experience. Holidays: 25 days per annum + 8 days bank holidays (options ...

Service Delivery Analyst - Investment & Wealth Management - London - 12-months FTC (Tech stack: IT Service Management, ITIL, Service Governance, Change Management, CAB, Major Incident Management, Problem Management, Service Requests, Identity & Access Management, Continual Service Improvement, Service-Level Management) Are you an experienced Service Delivery Analyst or IT Service Management professional with … strong understanding of ITIL and a passion for improving the quality and efficiency of technology services? This is an opportunity to take a central role in service governance, major incident management and continual improvement within a sophisticated financial services environment. Our client is an established investment and wealth management organisation ...

across European stores, including POS, connectivity, and peripheral issues Track service KPIs, SLA performance, ticket volumes, CSAT, and readiness activities through management reporting Drive ITIL-aligned continual service improvement and support cutover and hyper care activities Maintain continuity of IT services during the business separation while establishing independent OEG capabilities … Computer Science, Information Systems, or a related field 5+ years' experience in IT service delivery or service desk or SLA management with strong ITIL-based incident, problem, and change management experience Hands-on ServiceNow experience, including workflows, routing, reporting, and dashboards Strong vendor and SLA management experience, ideally within ...