276 to 300 of 336 ITIL Jobs in the South East

infrastructure improvements. Support Microsoft platforms, servers, cloud and networking; coordinate patching and vulnerability remediation with the SOC. Manage queues, workloads, KPIs and SLAs using ITIL processes. Maintain documentation, improve resolution and participate in on-call support. Coach staff, conduct reviews and support recruitment and development. Technical and leadership experience … Online. Server infrastructure, cloud and networking. Cisco, Meraki, FortiGate and Palo Alto. ITSM and IT Glue administration, security collaboration and service improvement. Essential certifications ITIL 4; Windows Server Hybrid Administrator AZ-800/AZ-801, Microsoft 365 Administrator MS-102 and CCNA, with equivalent experience accepted for those three; PCNSA ...

Job Summary: An opportunity to join the Allianz Technology UK Branch as the Head of Architecture reporting directly to the Allianz Technology UK Head of IT. The Head of Architecture is responsible for leading and ...

Role DescriptionJoin Allianz UK’s Service Delivery Team and play a pivotal role in shaping and maturing Release Management governance across our business. You will lead the operationalisation of a newly designed Release Management Governance ...

with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality and customer satisfaction. Establish key performance … Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving and analytical skills, with ...

service performance across all ICT products, covering service desk, incident management, problem management, and escalation handling as well as further ITIL service processes. Establish, track, and drive performance against KPIs and SLAs, maintaining operational discipline and data-led management. Lead major incident management for complex, high-impact client issues, including … performance, and commercial outcomes. Drive cross-product standardisation and maturity uplift to ensure consistent service practices, controls, and client experience. Benchmark service practices against ITIL and industry standards, identifying and closing maturity gaps. Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions ...

working with third-party providers. Technical Expertise VMware and virtualisation technologies. Server infrastructure and performance monitoring technologies. Cloud infrastructure and Microsoft technology stack. ITIL framework and service management best practices. Backup, disaster recovery, resilience, and infrastructure monitoring solutions. Desirable Experience Automation and orchestration tools such as Ansible and Terraform. Container … technologies including Kubernetes and Docker. Experience working within regulated environments and compliance frameworks such as SOX and ISO. ITIL Foundation certification or equivalent. Personal Attributes Strong leadership and team development capabilities. Excellent communication and stakeholder management skills. Analytical problem-solving mindset with strong organisational skills. Customer-focused approach with ...

Science or Information Technology, expert or professional level certifications in relevant specialisms, and hold or be willing to work towards qualifications such as TOGAF, ITIL, Agile Project Management and PRINCE2.Discover the support you need to grow your career furtherBut we’re always looking to improve – just like you. That … looking for people with:Degree or equivalent experience in Computer Science or Information Technology.Hold or willing to work towards recognised qualifications such as TOGAF, ITIL, Agile Project Management, PRINCE2, or equivalent experience.Hold professional or expert level certifications such as; Microsoft Certified: Azure Solutions Architect Expert, AWS Certified Solutions Architect – Professional ...

functional requirements, including security, resilience, performance, and scalability. Experience in risk identification, management, and mitigation within service design and transition activities. Strong knowledge of ITIL and ISO 20000 principles, particularly in service design, service transition, and continual improvement. Strong governance and documentation skills, with experience supporting formal assurance, approvals … audits. Excellent stakeholder management and communication skills, with the ability to engage effectively with TfL, interfacing parties, suppliers and technical teams Desirable certifications: ITIL 4 certification (Foundation minimum, advanced level preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards Desirable domain experience: Transport and mobility systems, particularly ...

Our client is a management and technology consultancy. Our Cyber Security Consultants play a critical role in supporting Defence, national security, government and critical national infrastructure organisations and protecting some of the UK's most ...

overseeing the delivery of IT services within a Contact Centre Support Team. This role would suit someone with a strong technical background and deep ITIL knowledge who has managed service teams and client expectations in a dynamic environment and is looking to develop further across secure service delivery. The Role … main point of contact for the customer on service delivery and performance Managing incident, problem and change management processes in line with ITIL best practice Coordinating with internal infrastructure, development and support teams to resolve issues and implement improvements Driving service improvement initiatives based on performance data and customer feedback ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line ...

Orchestrator. Support VMware and Hyper-V virtualisation platforms. Monitor system performance, capacity and availability. Execute Incident, Problem and Change Management activities in line with ITIL processes. Participate in Major Incident resolution and root cause analysis. Maintain technical documentation, operational procedures and runbooks. Ensure compliance with security, governance and audit requirements. … with PKI, Group Policy, DNS and DHCP Microsoft System Center technologies including SCCM, SCOM, VMM and Orchestrator VMware and Hyper-V virtualisation support experience ITIL-based service management experience Experience working within secure and highly regulated environments Strong Incident, Problem and Change Management experience Experience producing and maintaining technical documentation ...

influence overall solution design, ensuring operational stability and service efficiency. Contribute to related disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management ...

Visa business lines Security Remediation process (vulnerability assessment and patch management) Contribute to standardized and document operational procedures Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor … Knowledge in Cloud platforms preferred (AWS, Microsoft Azure, Google Cloud Platform etc.) Knowledge in Configuration management tools (Chef, Ansible, terraform etc.) Basic understanding of ITIL v4 processes such as Incident, Change, Problem and Release Management Good knowledge of networking concepts like TCP/IP, DNS and DHCP Experience working with ...

Platforms (Azure/Google), Developer Platforms, GitOps, Platforms & Servers, Infrastructure-as-Code (Terraform), Scripting & Automation (Python, Ansible), Containerisation (Kubernetes, Docker, Podman) and Service Management (ITIL). Responsible for line managing engineers and their skills; ensure skills are developed and aligned to business strategy and needs. This role blends strong people … particularly interested in people with skills/experience in: Demonstrated success in managing technical teams, mentoring engineers, and delivering solutions aligned to Agile, Scrum, ITIL, and SDLC best practices. Good leadership and communication skills. Strong organisational and planning skills Excellent people-management skills Familiarity with complex multi-discipline IT environments ...

functional requirements, including security, resilience, performance, and scalability. Experience in risk identification, management, and mitigation within service design and transition activities. Strong knowledge of ITIL and ISO 20000 principles, particularly in service design, service transition, and continual improvement. Strong governance and documentation skills, with experience supporting formal assurance, approvals … audits. Excellent stakeholder management and communication skills, with the ability to engage effectively with customers, interfacing parties, suppliers, and technical teams. Desirable certifications: ITIL 4 (Foundation minimum, advanced certification preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards. Desirable sector experience: Transport and mobility systems, particularly ticketing ...

delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. Qualifications: ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ...

leaders and successfully managing performance, and challenging situations. Understanding of end-to-end service delivery, including Service Desk, technical operations, infrastructure/platform teams, ITIL practices, service transition and continual service improvement. Strong strategic thinking and communication skills, with the ability to define a service vision and communicate strategy clearly … with operational teams, customers, peers and senior leadership. A recognised Service Management qualification, ideally ITIL 4 Managing Professional or equivalent senior ITIL v3 experience, together with a strong understanding of modern Service Management practices. Experience working within secure or highly regulated environments, with a good understanding of cyber security ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...

third-party suppliers, you will lead the delivery of technology initiatives while ensuring changes are introduced into production safely, efficiently and in line with ITIL best practice. The Role A significant focus of the role will be to develop and embed a robust Change Management capability . You will take … technology environment . You will have: Proven experience of setting up, running or transforming an IT Change Management function . Strong practical experience of ITIL Change Enablement and Service Transition. A background delivering technology projects and business change within financial services, banking or another highly regulated environment . Experience managing ...

strong focus on on-premise technologies , providing 3rd line support, maintaining business-critical systems and contributing to infrastructure improvement initiatives. Working within an ITIL-led environment, you'll be responsible for ensuring the availability, performance and resilience of core infrastructure services, whilst supporting ongoing automation and modernisation activities. This … projects, upgrades and service improvements. Create and maintain technical documentation and knowledge articles. Key Skills & Experience Strong 3rd line infrastructure support experience within an ITIL environment. Windows Server administration (2012/2016 and later). Active Directory, Group Policy and file permissions. VMware and/or Hyper-V virtualisation. Microsoft ...

rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge weak processes rather than work around them. ITIL Foundation certification is required – candidates without it will not be considered. Higher‐level ITIL qualifications (Managing Professional or Strategic Leader) are a strong advantage. Project ...

reporting into the Senior ITSM Tooling Architect Producing build documentation for the installation and configuration of ITSM tooling solutions Installing, configuring and customising ITSM, ITIL and Service Desk tooling of varying size and complexity Implementing highly secure, highly resilient, large scale ITSM tooling solutions Delivering across cloud, on-premises … hybrid cloud environments Working within the bounds of ITSM, ITOM, ITIL and eTOM processes Supporting integration with core infrastructure capabilities including Windows Server, Active Directory and SQL Producing scripting, reporting and data manipulation to support the tooling estate Key Experience Required UK Sole National with active DV Clearance Extensive installation ...