301 to 325 of 336 ITIL Jobs in the South East

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL ...

meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. Key Responsibilities Own and continually develop the service definition, roadmap, backlog … complex technology environment Experience owning and improving live digital or technology services Strong understanding of the full service lifecycle Experience working within an ITIL environment, particularly Incident Management, Problem Management and Service Level Management Experience managing or overseeing third-party suppliers and managed service providers Strong operational management capability, including ...

Deskside Support, Desktop Support or IT Support position. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience working within an ITIL-based support environment. Experience supporting Microsoft Windows and Microsoft 365 environments. The ability to prioritise workloads and manage multiple support requests effectively. A professional, organised … customer-focused approach. Desirable Qualifications ITIL Foundation. CompTIA A+. Microsoft Windows and Microsoft 365 certifications. What's on Offer? Salary up to £35,000. Opportunity to work in a dynamic technical support environment. Exposure to a broad range of technologies and infrastructure. Training and development opportunities. Supportive team culture with ...

VPNs, security profiles, and application controls. Ability to diagnose network and application connectivity issues using logs, monitoring tools, and packet captures. Experience working within ITIL-based Incident, Problem, Change, and Request Management processes. Strong communication and stakeholder management skills. Preferred Experience Palo Alto Firewalls and Panorama. Fortinet Firewalls, FortiManager … Basic scripting or automation skills using PowerShell, Python, APIs, or Infrastructure-as-Code tools. Relevant certifications such as: Palo Alto Fortinet CCNA/CCNP ITIL Foundation What We're Looking For We're looking for a proactive and technically capable engineer who can work independently, take ownership of issues ...

operational escalations. Strong stakeholder management skills across technical and non-technical audiences. Experience managing third-party suppliers and outsourced service providers. Good understanding of ITIL Incident, Problem and Change Management processes. Excellent communication, organisational and decision-making skills. Desirable Experience within Financial Services or another regulated environment. Knowledge of Operational … Resilience, Business Continuity or Application Recovery. Experience with ServiceNow, Power BI and Microsoft 365. ITIL Foundation Certification or above. This is an excellent opportunity for an experienced service professional who thrives in fast-paced operational environments and enjoys taking ownership of critical incidents, supplier relationships and service recovery activities. What ...

operational escalations. Strong stakeholder management skills across technical and non-technical audiences. Experience managing third-party suppliers and outsourced service providers. Good understanding of ITIL Incident, Problem and Change Management processes. Excellent communication, organisational and decision-making skills. Desirable Experience within Financial Services or another regulated environment. Knowledge of Operational … Resilience, Business Continuity or Application Recovery. Experience with ServiceNow, Power BI and Microsoft 365. ITIL Foundation Certification or above. This is an excellent opportunity for an experienced service professional who thrives in fast-paced operational environments and enjoys taking ownership of critical incidents, supplier relationships and service recovery activities. What ...

3DEXPERIENCE, SAP and associated manufacturing OT integrations. Maintain system health across environments, releases and controlled change in a production-critical setting. Operate within ITIL-aligned service management processes, supporting incident, problem, change, configuration and release management. Work within ISA-95, Purdue-model and OT/IT security boundaries to ensure … readiness and operational resilience. What You'll Bring Solid grounding in application support, environment management, configuration management, change management and incident processes in an ITIL-aligned environment. Understanding of manufacturing integration, including interfaces, batch jobs, message queues and ISA-95 data flows. Practical troubleshooting capability using SQL, application and integration ...

environments Proven expertise in the design, construction, and management of storage and backup systems Hands-on experience applying the Information Technology Infrastructure Library (ITIL) framework effectively Practical application of Capacity Management, Backup (Disaster Recovery), Business Continuity, and Performance Management Strong understanding of network protocols and topologies Extensive customer-facing experience … Methodical and positive approach to problem-solving Experience working effectively as part of a highly productive small to medium-sized team in an Infrastructure/Application ITIL/DevSecOps-based support environment Background in managing business-critical real-time systems, ensuring high levels of availability through direct actions Commitment ...

will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point … relevant to Service Desk tooling and services. Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function. ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management. ...

Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires UKSV SC clearance eligibility, ITIL v4 Foundation, and experience with ...

Procurement, Finance, Technology teams, suppliers, and MSPs. Knowledge of ServiceNow SAM Pro or similar asset management tools. Strong stakeholder management, communication, and influencing skills. ITIL Foundation or equivalent Service Management experience. Desirable Relevant industry certifications (e.g. IAITAM CSAM, ITAM Foundation, ITIL Practice Manager). Knowledge of FinOps, TBM, IT financial ...

objectives, regulatory obligations, and operational processes. Experience Minimum 5+ years ServiceNow functional consulting experience Experience working in regulated European sectors Strong background in ITSM, ITIL, process transformation, and business analysis Key Responsibilities Conduct workshops and requirements gathering sessions Define business processes and solution requirements Produce user stories, process maps, acceptance … planning and execution Ensure process designs align with regulatory and compliance requirements Support change management and stakeholder communications Required Skills Business Analysis Process Design ITIL/ITSM User Story Development UAT Management Process Documentation Preferred Certifications ServiceNow CIS (ITSM/CSM) ITIL v4 CBAP or Agile BA Certification ...

hands-on experience implementing, configuring, or supporting HaloITSM in enterprise or client-facing environments. Strong working knowledge of IT Service Management (ITSM) processes and ITIL principles. Practical expertise with workflows, service catalogues, automation, reporting, and integrations. Excellent communication, facilitation, and stakeholder engagement skills. Desirable: HaloITSM certifications, ITIL certifications ...

operational efficiency, system resilience, maintainability, customer outcomes, and value for money. The role ensures compliance with Continual Improvement and Innovation processes and applies the ITIL Continual Improvement Model to deliver measurable business benefits. The successful candidate will drive the identification and implementation of innovative solutions, monitor performance to identify opportunities … aligned with industry best practices, corporate innovation frameworks, and contractual requirements. Establish and maintain the continual improvement and innovation framework in accordance with the ITIL Continual Improvement Model. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management, and incident management to identify areas for improvement and propose ...

Overview Location: Hybrid/High Wycombe, UK Job type: Permanent/Full-time Sector and subsector: IT | Cybersecurity Salary: Competitive Salary Role: Associate Advisor – Cyber Resilience Consulting Location: High Wycombe - Hybrid Hours: Full Time (9am ...

pressure. We’re particularly interested in people who can demonstrate: Previous Major Incident Management experience within an enterprise IT environment. A strong understanding of ITIL Service Management principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another … least two days every week then this could be for you. It needs someone with strong technical understanding, a person who lives and breaths ITIL (at least V3) and is happy documenting it. Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement would be fab. #J ...

What experience are we looking for? Experience in an Operational IT Leadership Role Experience of managing contracts and services across multiple providers Qualifications in ITIL 4 or ITIL 5 Experience of IT process optimisation and automation Experience working in a DevOps/Product Delivery model Our Inclusive Commitment ...

infrastructure solutions Monitoring system performance, availability and capacity Supporting infrastructure projects, upgrades and improvements Contributing to Disaster Recovery and Business Continuity Working within an ITIL/ITSM environment, ensuring SLAs and service standards are maintained Producing and maintaining technical documentation Acting as a senior technical point of contact and providing … security Virtualisation Storage and server infrastructure Infrastructure automation/scripting Infrastructure as Code Monitoring, performance and capacity management Disaster Recovery/Business Continuity ITIL/IT Service Management You'll also need strong communication skills and be comfortable working with technical teams, business stakeholders, suppliers and third parties. Interested ...

Service Delivery Manager for a 12-month contract based in Portsmouth. This role ensures efficient delivery and improvement of NDH(D) services according to ITIL standards. The successful applicant will manage service performance, engage with stakeholders, and lead continuous improvement efforts within a hybrid work setting, making it essential … have a solid understanding of ITIL processes. #J-18808-Ljbffr ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are ...

Overview Job Title: ICT Solutions Architect (applications) – 5421 Job Type: Permanent Location: Rochester, Kent Our client is seeking an Applications Solution Architect to work in their Rochester, Kent Office. Responsibilities Develop and deliver the roadmap ...

take charge of 2nd and 3rd line support, driving performance and ensuring SLAs are consistently met. You will design and document infrastructure with ITIL principles, lead incident management, mentor staff, and report insights to senior stakeholders to continually improve service delivery. Strong communication, leadership and hands-on technical skills across ...

users with exceptional service. Key Responsibilities: Provide expert support, advice, and guidance to end users by efficiently diagnosing and resolving incidents in alignment with ITIL v3 Incident Management processes. Collaborate with various ICT technical support functions to ensure timely incident resolution and maintain service level targets. Communicate effectively with … manager for high-priority incidents, maintaining communication with stakeholders to ensure business continuity. Essential Qualifications and Skills: A good standard of education along with ITIL v2 or v3 knowledge or qualification. Working experience within a service desk or technical environment is a must. Excellent written and oral communication skills with ...

users with exceptional service. Key Responsibilities: Provide expert support, advice, and guidance to end users by efficiently diagnosing and resolving incidents in alignment with ITIL v3 Incident Management processes. Collaborate with various ICT technical support functions to ensure timely incident resolution and maintain service level targets. Communicate effectively with … manager for high-priority incidents, maintaining communication with stakeholders to ensure business continuity. Essential Qualifications and Skills: A good standard of education along with ITIL v2 or v3 knowledge or qualification. Working experience within a service desk or technical environment is a must. Excellent written and oral communication skills with ...

Our client is a major defence and aerospace company. Date Posted: 2026-09-11 Country: United Kingdom Location: High Wycombe, Buckinghamshire Position Role Type: Onsite At its parent company, the world's largest aerospace and ...