tickets efficiently while maintaining high levels of customer satisfaction. You will be responsible for supporting a wide range of IT systems including Windows operating environments (Windows 10 & 11), Office365 applications, mobile devices (Android/Apple), VPNs, multi-factor authentication tools, Exchange email services and more. In addition to resolving technical queries directly or escalating them when needed … providing high-level technical support in a Service Desk or Information Systems environment with particular expertise in Microsoft technologies such as Windows 10 & 11 operating systems and Office365 suite.* Proven ability to rapidly establish credibility with customers by identifying queries quickly and responding with appropriate solutions that meet service standards.* Outstanding customer service skills demonstrated through … clients and external contacts positively.* Desirable: Experience or knowledge of Prince2 methodologies, ITIL frameworks or Agile environments; familiarity with Ivanti or ServiceNow platforms; exposure to server technologies such as Microsoft Server 2016 & 2019; relevant certifications like MCSE/MCSA/MCITP/CCNA. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all More ❯
vollen Wert ihrer Investitionen auszuschöpfen. SoftwareOne ist an der SIX Swiss Exchange und Euronext Oslo Børs unter dem Tickersymbol SWON gelistet. Mehr unter The role Lead Presales Consultant (gn) Microsoft Services Standort: bundesweit/Home Office | Umfang: Vollzeit | Unbefristet In dieser Rolle leitest du als technische:r Expert:in komplexe Presales Engagements. Du übersetzt komplexe Kundenanforderungen in technische Lösungen … Beziehungsmanagement & Verhandlung Aufbau vertrauensvoller Kundenbeziehungen und souveräne Verhandlungsführung What we need to see from you Kenntnisse und Fähigkeiten Technologische Expertise Fundierte Kenntnisse in Cloud-Plattformen wie Microsoft Azure, M365, idealerweise ergänzt durch Erfahrung mit weiteren Anbietern sowie Microsoft Data&AI Erfahrung im Umgang mit Legacy-Systemen, Virtualisierung und Hybrid-Cloud-Architekturen Vertraut mit Middleware, Datenbanken, Web- und Anwendungsservern … CD-Automatisierung Sicherheitsexpertise in Cloud-Umgebungen und Kenntnisse gängiger Standards (z. B. NIST, CIS) Beratung & Architektur Langjährige Erfahrung in Rollen wie IT Architect, Consultant oder Field Engineer – vorzugsweise im Microsoft-Umfeld Technische Anforderungen werden von dir in wirtschaftlich sinnvolle Lösungen überführt Souveräne Kommunikation mit Stakeholdern – von technischer Beratung bis zur Angebotspräsentation Enge Zusammenarbeit mit Delivery-Teams und technische Unterstützung More ❯
3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office365, and Azure environments. Your focus will be on delivering exceptional service to our clients, ensuring their systems run smoothly, efficiently, and securely. Key Responsibilities: Resolve escalated technical issues … related to Windows, Office365, and Azure environments. Provide advanced troubleshooting and support to end-users and clients, ensuring minimal disruption to their operations. Collaborate with 1st and 2nd line support teams to share knowledge and streamline processes. Implement, configure, and manage solutions in Azure and Office365 environments. Liaise with clients to understand their technical … technical guides and procedures, for both internal and client use. Requirements: Proven experience in a 3rd Line Support role, preferably within an MSP environment. Expertise in Windows Server, Office365, and Azure technologies. Strong problem-solving skills with the ability to think critically and work under pressure. Excellent communication skills, both verbal and written, with a customer-focused More ❯
Princes Risborough, Buckinghamshire, South East, United Kingdom Hybrid/Remote Options
Hireful
to implementation - Internal network support if required - Internal staff training Skills/Abilities - Windows Server, Active Directory and Microsoft Operating Systems - Virtualisation Technologies - particularly Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active More ❯
Southampton, Hampshire, England, United Kingdom Hybrid/Remote Options
Robert Half
Support Engineers with 2nd line experience who can triage and troubleshoot all IT queries and support upcoming EUC projects. Key Responsibilities 1st and 2nd Line support of 300 users M365 administration IT documentation Device management - laptops, desktops, mobile devices Skills and Experience Previous 2nd line experience Strong understanding of M365, Azure Active Directory (Entra ID), InTune Understanding of DHCP, DNS More ❯
installation, movement and de-installation; Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); System and application changes testing, scripts preparation in MS Windows 10 and MS Office365 environment; Small project management related with new hardware or software installation; Software, patches and updates installation using MS SCCM; Job Requirements 2-3 years of experience in a … technical ICT environment, preferably in a Manufacturing based organization; General End User technology knowledge; End User Workspace platforms (discovery, asset management, client management); End User Microsoft platforms (Active Directory, Office, SCCM); ITSM Tool Set (Ticket Management Software) preferred; Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills; Excellent English Language, Written More ❯
the existing application architecture to meet the unique demands of the RSPB's conservation work, whilst also maintaining current compliance, resilience, and performance standards. The Merlin system currently utilises Microsoft Silverlight and runs on Windows Server 2016. Your role will involve coordinating complex software migrations, ensuring code refactoring is completed to the highest standards, and managing dependencies across multiple … complex environments, balancing technical challenges with strong leadership and clear communication. Essential Skills & Experience: Significant experience delivering digital projects involving legacy system refactoring or software migrations Strong understanding of Microsoft technologies, including MS Fabric (essential) and Silverlight Experience with Esri products, angular and SQL (highly beneficial) Strong understanding and working knowledge of ArcGIS (in particular ArcGIS Online and ArcGIS … PMP, or ITIL Experience in conservation IT or similar regulated environments Familiarity with tools such as MS Project, Jira, Miro, Power Platform (inc Power BI), MS Fabric and Office365 Why Join Us? At the RSPB, your work matters. Youll join a passionate, purpose driven organisation where your leadership will enable technology solutions that make a real difference More ❯
printers, scanners etc.). Maintain, analyze, and solve end user computing problems both hardware and software. System and application changes testing, scripts preparation in MS Windows and MS Office365 environment. Install and set up equipment, cables, outlets, and all other hardware required for implementing IMAC's. Software, patches, and updates installation using MS SCCM Job Requirements: Minimum … of 3 Years' experience in an IT Support Role Flexible and agile personality; go anywhere, do anything attitude Mastery in Windows 10+11 and MS Office365 environment. Hardware problems diagnosed skills (PC's, laptops, printers etc.). Knowledge of remote administrative tools in Windows 11 environment. Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting. Working More ❯
and root cause analyses * Manage end-user device (EUD) security via MS Intune, Sophos and NinjaOne * Schedule and assess vulnerability scans on critical infrastructure * Maintain patching compliance for OS, MicrosoftOffice and third-party applications * Support infrastructure teams to deploy systems, enhance security policies and manage security-driven changes * Produce weekly security operations reports * Manage Cisco Umbrella web filtering … or Microsoft security certifications * Strong knowledge of Microsoft Windows OS security and hardening * Working PowerShell scripting ability for automation tasks * Solid understanding of cloud-native security across M365, Azure and AWS * Experience with enterprise IT infrastructure Any experience with the following will be highly favoured: * Strong experience with Qualys * Exposure to Varonis * Network security knowledge or relevant certifications More ❯
applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office365 Basic networking knowledge Driving license and own vehicle essential Any certifications are a bonus More ❯
Windows Server estate (from 2008-2016 to 2022) and deploy SCCM. Cloud Migration: Assisting in the migration of specific, non-core workloads from the on-prem VMware environment to Microsoft Azure. If you are a 2nd-3rd line specialist who thrives in a hybrid environment—comfortable modernising on-prem systems one day and migrating to the cloud the next …/2016 to 2022). Hands-on deployment and configuration of SCCM for managing the hybrid estate. Executing the migration of on-prem virtual machines and services to Microsoft Azure. Providing 3rd line support, maintenance, and performance monitoring for the core VMware ESX & vSphere environment. Acting as the final technical escalation point for complex infrastructure issues. Supporting and maintaining More ❯
team of five. You will provide 3rd line support and ensure the smooth operation of our IT infrastructure across all three offices. Working primarily within an Azure and Office365 environment, you will leverage your general Microsoft expertise to troubleshoot complex issues, implement solutions, and support our team’s creative endeavors. Key Responsibilities: Deliver 3rd line support … to a network of 300 users across three offices. Maintain and optimize our Azure and Office365 infrastructure. Troubleshoot and resolve technical issues, ensuring minimal downtime. Collaborate with the IT team to develop and implement IT solutions. Support the rollout of new technologies to enhance efficiency and collaboration. Ensure the security and integrity of the firm’s IT … systems. Requirements: Solid experience with Azure, Office365, and general Microsoft technologies. Proven ability to provide 3rd line support in a professional setting. Excellent problem-solving skills and attention to detail. Strong communication skills to support end-users effectively. A team-oriented approach with a passion for delivering top-notch IT services. What We Offer: Competitive salary More ❯
Support Engineer, M365, Exchange, Oxford, COR7020 The Role As a Support Engineer, you will utilise your expertise in M365, Virtualisation using Hyper-V, and Active Directory, along with sounds skills across networking and a familiarity with PowerShell, to support clients and the wider business across various IT support issues, covering server support, networking, and storage issues. You will work with … development opportunities Working pattern: Oxford-based, with an office-based work arrangement. What’s Required? To be considered for the Support Engineer role, you should have: Proven experience with M365 including experience using Exchange, OneDrive/SharePoint and Intune Familiarity with Hyper-V, and Active Directory Experience with scripting, Cisco Meraki, or IT quoting tools would be advantageous While the … fit for the team. So What’s Next? If you're currently a Support Engineer or aspiring to advance in this field, apply now for immediate consideration! Support Engineer, M365, Exchange, Oxford, COR7020 Corriculo Ltd acts as an employment agency and an employment business. #INDSUPP, #ChannelB, #SP More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Hirecracker
a proactive, results-driven sales professional who brings: Proven track record in new business acquisition within IT, MSP, or cloud solutions Solid understanding of Microsoft Cloud ecosystems (Azure, M365, Security) Experience building and managing a pipeline, and driving consultative solution sales Strong communication, presentation, and relationship-building skills Highly motivated, organised, and performance-focused To Be Considered: Please apply … application to be processed and submitted to our client for this vacancy only. Key Skills: Sales Manager, New Business, Mid-Market, Pipeline Development, Solution Selling, Microsoft Cloud, Azure, M365, Security, B2B Sales, Outbound Sales, MSP, IT Solutions, Hirecracker, HCSales More ❯
Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs … For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at … all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving More ❯
Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs … For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at … all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving More ❯
Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs … For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at … all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
RecruitmentRevolution.com
presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + MicrosoftOffice365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing More ❯
Reading, Oxfordshire, United Kingdom Hybrid/Remote Options
RecruitmentRevolution.com
presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + MicrosoftOffice365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing More ❯
Reading, Berkshire, United Kingdom Hybrid/Remote Options
RecruitmentRevolution.com
presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + MicrosoftOffice365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing More ❯
Employment Type: Permanent
Salary: £40000 - £55000/annum Plus Bonus and Benefits
Oxford, Oxfordshire, England, United Kingdom Hybrid/Remote Options
RecruitmentRevolution.com
presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + MicrosoftOffice365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing More ❯
Reading, Berkshire, South East, United Kingdom Hybrid/Remote Options
Recruitment Revolution
presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + MicrosoftOffice365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing More ❯
High Wycombe, Buckinghamshire, England, United Kingdom Hybrid/Remote Options
RecruitmentRevolution.com
presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + MicrosoftOffice365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing More ❯
High Wycombe, Felden, Hertfordshire, United Kingdom Hybrid/Remote Options
RecruitmentRevolution.com
presentations and webinars • Ability to drive initiatives and resolve issues to successful outcomes • Experience developing industry-specific propositions Other platforms you might be proficient in: + MicrosoftOffice365 e.g. Word, Excel, PowerPoint, Outlook, Teams. + Adobe InDesign + Zoho CRM Ready to bring bold ideas to life and make a real impact in a fast-growing More ❯
Epsom, Surrey, England, United Kingdom Hybrid/Remote Options
Sanderson
Service Desk Analyst, O365, SCCM, Win11, Hybrid Our client, a leading and reputable organisation, is looking to hire a Service Desk Analyst to provide 1st and 2nd line support for all Incidents and Service Requests. This is a hybrid role that requires support to be provided face to face onsite as well as providing remote support. Hybrid working - 3 days … with end users and departments within the organisation. Technical skills: - Relevant experience in a similar Service Desk support role ITIL Windows 11 support and installation MS Office and Office365 skills Client patching and collection management using SCCM. Active Directory account admin. Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software. Excellent More ❯