1 to 25 of 114 SLA Jobs in the South East

cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst you will also maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality. APPLY TODAY If this job looks like More ❯

Line IT Support Technician will provide support to a diverse group of over 500 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated More ❯

ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when More ❯

ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when More ❯

risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service improvement across the Technology pillar. We value flexible working arrangements, so you can choose to work More ❯

s requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change More ❯

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations More ❯

dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations More ❯

first and continuous improvement mindset Use IT (Information Technology) Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers Create and maintain service documentation including runbooks, knowledge base articles, and wiki content Configure, manage, monitor, and debug mid-tier More ❯

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

site technical support and advice to our clients at multiple sites Advising clients on the potential for school infrastructure project work based on our SLA in Schools We currently have a requirement to add to our team covering parts of Essex and East London. Desirable Skills: 1yrs+ 1st/2nd More ❯

provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA's, escalating any concerns. End to end ownership of problem resolution . Qualifications & Experience: Able to communicate verbally and in writing to both technical and More ❯

instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service More ❯

instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service More ❯

where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and resolution. Coordinate with multiple stakeholders to ensure ticket closure within SLA timelines. Pro-actively assist users to prevent reoccurring issues. Act as a backup for the Incident Manager when assigned. Troubleshoot a wide range of IT More ❯

where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and resolution. Coordinate with multiple stakeholders to ensure ticket closure within SLA timelines. Pro-actively assist users to prevent reoccurring issues. Act as a backup for the Incident Manager when assigned. Troubleshoot a wide range of IT More ❯

manner with relevant information, actions taken, and status changes Prioritise tickets based on severity and impact, ensuring that issues are escalated and resolved within SLA Collaborate with other teams to ensure that all tickets are handled effectively from creation to resolution Troubleshooting & Root Cause Analysis: Conduct initial diagnostics, network testing More ❯

listening effectively, and maintaining urgency. Generate and validate weekly test invoices. Coordinate with departments to ensure accurate and timely monthly invoicing. Ensure operations meet SLA demands. Log and track complaints in CRM, coordinate resolutions, and follow protocols. Analyze delivery trends and work with stakeholders to improve communication and turnaround times. More ❯

all forms of support call are logged in the system and the client is kept updated and managing incident and request tickets ensuring established SLA’s are met. Role Providing support to all staff onsite and remotely. Help the Helpdesk Management Team with continued business improvements. Communicate daily to clients More ❯

third party IT vendors, including: Communicating and managing any adaptions or developments that are required to meet changing business needs Monitor performance against agreed SLA`s and implement any actions necessary Liaise with Business Management team to identify potential areas of process improvement using available technology Assign and manage access More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle to travel More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle to travel More ❯

capture in ticket/system Troubleshoot to isolate and resolve the incidents/queries Escalate to next level or partner to resolve incidents within SLA Maintain history of problems and solutions Run and analyse traffic reports, IP configuration Coordinate and participate in troubleshooting efforts between departments and vendors Manage and More ❯