1 to 25 of 172 SLA Jobs in the South East

how-to' support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft More ❯

how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of More ❯

s Joiners, Movers, and Leavers (JML) process. You will provide essential administrative and coordination support to ensure that the department runs efficiently performing duties such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive More ❯

abilities. Highly organised, proactive, and self-motivated. Graduate calibre or equivalent professional experience. Ability to prioritise tasks and work effectively under pressure. Strong understanding of customer success principles and SLA management. Capability to bridge the gap between technology and business needs. More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

promptly. Coordinate major incident response, keeping users informed until full closure and post-incident review. Customer Satisfaction Proactively follow up on tickets and CSAT surveys. Analyse service trends against SLA targets. Drive corrective actions that protect and improve the user experience. Systems & Networks Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/ More ❯

including core insurance platforms. Key Responsibilities Manage and lead the IT Service Desk, ensuring timely resolution of support tickets. Act as the escalation point for complex technical issues and SLA adherence. Provide support for business-critical applications, particularly insurance policy administration systems (e.g., Sequel, Applied Epic). Administer and support Microsoft 365, Azure AD, Exchange Online, Teams, and other cloud More ❯

including core insurance platforms. Key Responsibilities Manage and lead the IT Service Desk, ensuring timely resolution of support tickets. Act as the escalation point for complex technical issues and SLA adherence. Provide support for business-critical applications, particularly insurance policy administration systems (e.g., Sequel, Applied Epic). Administer and support Microsoft 365, Azure AD, Exchange Online, Teams, and other cloud More ❯

development plans * Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management * Oversee third-party service providers, ensuring contractual and performance standards are More ❯

of competency in the following: Duties & Accountabilities: To provide 1st-3rd line support to a portfolio of prestigious clients Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes More ❯

systems and Networking - Azure - Level 3 Apprenticeship. Duties will include liaising with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance with SLA's, Bates IT quality standards and ITIL best practices. Role Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues Maintain a customer-focused More ❯

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

recovery. Excellent communication and interpersonal skills Excellent customer facing skills Excellent organisational skills, able to take a methodical approach to service issues Ability to work under pressure to meet SLA's whilst remaining calm in stressful situations Experience including implementation and supporting key Infrastructure services e.g. LAN, WAN, ISP & Firewalls. Applicants must be in sympathy with the aims and objectives More ❯

operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with technical teams where More ❯

You will be responsible for incident management, problem resolution, and continuous service improvement, working to strict SLAs and security protocols. Responsibilities include: * Managing and resolving 3rd line incidents, ensuring SLA adherence. * Delivering system training for new staff and contractors. * Investigating complex problems and escalating when required. * Performing regular backups of live and reference platforms. * Implementing ad-hoc requests and driving More ❯

routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on migrations and technical projects Maintaining service documentation and ensuring SLA adherence What We re Looking For: Some experience in an MSP or B2B IT support role Strong Microsoft 365 support knowledge Solid understanding of networking fundamentals Experience with endpoint protection More ❯

routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on migrations and technical projects Maintaining service documentation and ensuring SLA adherence What We’re Looking For: Some experience in an MSP or B2B IT support role Strong Microsoft 365 support knowledge Solid understanding of networking fundamentals Experience with endpoint protection More ❯