26 to 50 of 129 SLA Jobs in the South East

for all services received and/or provided. Accountabilities & Responsibilities : Define intra group security governance and service management framework Enhance and embed the operating/engagement model and service level agreement to ensure continuous oversight and service management Define and maintain EU specific entity level reporting template, including metrics to support the service performance management and service operations management. Embed More ❯

suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order and maintain supplies in the office. Required Skills & Qualifications: Excellent internal and external communication skills with a passion for customer service. Knowledge More ❯

suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order and maintain supplies in the office. Required Skills & Qualifications: Excellent internal and external communication skills with a passion for customer service. Knowledge More ❯

you to complete other activities that are needed that are within your skill set. Key Responsibilities Engaging with clients and providing high quality service via phone or email. Ensure SLA’s and ticket processes are adhered to, with timely updates to customers. Accurately recording and updating systems in line with the customer issue/requirements. Onboarding clients in a timely More ❯

held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise * Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA * Resolve tickets at all levels (first through to third line) * Set up and maintain complex physical and virtual Windows server environments * Configure and troubleshoot basic network and switch management * Install More ❯

you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd More ❯

you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd More ❯

screens like a native BRMS mastery (or equivalent backup tooling) - because data loss is not an option Rock-solid security chops - authority management, auditing, job scheduling, the full monty SLA-driven service delivery experience with proper reporting and governance (no smoke and mirrors here) ITIL fluency across Incident, Problem, and Change management - including those heart-stopping emergency changes Stellar communication More ❯

BAU support across users, devices, and core systems. The role Provide 1st/2nd line support via the service desk (remote and in person) Manage and resolve tickets within SLA, escalating where needed Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners) Update and maintain Active Directory and M365 accounts Support starter onboarding and leaver offboarding processes Monitor More ❯

as Active Directory, DNS, DHCP who is comfortable working both BAU and Project workstreams. There are a few main responsibilities, such as: Manage incident and request fulfilment tickets within SLA’s Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives and participating in investigations & remediation of any vulnerabilities or Security breaches More ❯

checks and generate reports - Support broader technical team tasks when capacity allows - Service Desk Metrics – Ticket volume and handling efficiency - Tickets Resolved – Number of issues resolved weekly/monthly - SLA Adherence – Time to resolution against agreed SLAs - Customer Feedback – Satisfaction scores from internal users - Task Delivery – Timely and accurate completion of assigned tasks Candidate Requirements - 1+ year in a technical More ❯

against ISO 27001, NIST, and CIS Controls. Manage the third-party due diligence programme, including onboarding and periodic reviews. Track and publish key security metrics such as risk severity, SLA adherence, and turnaround times. Provide audit artefacts and support internal/external audits. Contribute to broader security initiatives and continuous improvement within the organisation. About You 3+ years' experience in More ❯

against ISO 27001, NIST, and CIS Controls. Manage the third-party due diligence programme, including onboarding and periodic reviews. Track and publish key security metrics such as risk severity, SLA adherence, and turnaround times. Provide audit artefacts and support internal/external audits. Contribute to broader security initiatives and continuous improvement within the organisation. About You 3+ years' experience in More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle (highly desired More ❯

Responsibilities: Receive incoming calls from customers and logging accurate information Scheduling engineers to ensure timely resolution for the customer Manage and coordinate the ordering of parts whilst adhering to SLA's Arrange collections from customer sites and coordinating with engineers and/or external providers Regularly update customers on progress of repairs/tickets or bookings Skills and Experience Required More ❯

and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with on-call duties. Additional tasks More ❯

load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching More ❯

to be 5 days) We are looking for an Operations Customer Service Administrator to provide customer service and coordination to all our AV Service Contracts and Projects, to follow SLA and maintain high levels of support and organisation. The Company We are a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, we have delivered thousands More ❯

be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain high levels of support and organisation. The Company Our client is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, they have delivered More ❯

existing tenants. - Support incident response and troubleshoot connectivity and infrastructure problems in collaboration with IT contractor. - Identifying network performance, escalating issues as needed. - Liaise with external maintainers to ensure SLA's according to contract are met for fault resolution and projects. - Manage the working relationship with maintainers to keep track of performance such as quarterly reviews and annual reports. Required More ❯

resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with More ❯

Build custom automation workflows using APIs, Rewst, Halo PSA, and more Optimise internal cloud platforms to enhance efficiency and reduce errors Collaborate on projects and update client documentation Ensure SLA response and resolution targets are met Provide outstanding customer service at all times Benefits £42,000 – £45,000 salary Funded training and professional certifications 20 days holiday + bank holidays More ❯

most of their sites Get hands-on with populating content, testing and QA on client websites Build great relationships with clients and provide outstanding client support to the company SLA Assist the internal team with basic hardware/software setup where required Follow company policies on data protection and security (including GDPR compliance) Contribute ideas, feedback and enthusiasm to help More ❯

ITSM accordingly updating SAP Raising RMA's whilst being aware of any financial implications regarding timeframes etc. Despatching all vendors warranty parts back to them Managing all queries within SLA (error handling) Using Excel to maintain the reporting for all vendors Maintaining the accuracy on serial number and asset tracking Making sure all Performance Targets are met Goods In Operative More ❯

automating operational tasks, and enhancing our observability stack. You’ll work closely with SREs, support engineers, release managers, and incident managers to ensure our systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. More ❯