26 to 50 of 86 SLA Jobs in the South East

ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently within a secure, SLA-driven environment. Ability to obtain and maintain customer security clearance where required. Desirable Qualifications ITIL Foundation. CompTIA Server+. Dell, HPE, Lenovo or Cisco certification. Datacentre ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

reviews, coaching sessions and career development planning. Service Desk Management Oversee day-to-day Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queue health, engineer workloads and escalation paths. Coordinate responses to major incidents and business-critical issues. Maintain excellent documentation, ticket quality and support … User Computing & Peripheral Devices Backup, Disaster Recovery & Business Continuity Solutions Reporting & Service Improvement Produce service performance reports and management information. Monitor KPI and SLA performance. Review ticket trends, escalations and aged incidents. Maintain knowledgebase documentation and operational procedures. Identify opportunities for automation, standardisation and service optimisation. Contribute to strategic improvements ...

managed service providers, holding them accountable for performance, delivery and value Represent the service with business stakeholders, partners and wider programme teams Participate in SLA and service-level expectation reviews Maintain service catalogue and portfolio information Produce and review service performance reporting Develop and maintain agile business cases and associated ...

systems and monitoring and management tools. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Any offer of employment is subject to satisfactory BPSS ...

looking for someone with at least 1 years' experience in a data analysis and reporting role and who is familiar with working to SLA goals and KPI objectives. You will be able to demonstrate a passion for working with data with a high attention to detail, problem solving and customer ...

event of an emergency, which may require temporary Shift working. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s). Key operator of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed within SLA. Monitoring ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases. Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians. Create and manage customer address directories and provide ad hoc reports, tools, and utilities ...

customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases. Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians. Create and manage customer address directories and provide ad hoc reports, tools, and utilities ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required Experience working in a Managed Hosting/ ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

functionality. Ensure a high level of customer satisfaction through professional, courteous communication. Apply strong product knowledge to assist customers effectively. Where required, own SLA and KPI compliance monitoring for customer contracts, tracking performance against the targets and thresholds set out in the relevant contract schedules. Assess the nature and urgency ...

parts of the business. Assist in creating business plans Visiting customer sites for meetings/presentations to promote Microsoft offerings Monitor progress against customer SLA’s to ensure customer service levels are achieved Record activities on CRM Maintain & develop technical skills/Certifications as required Is this the role ...

role will be measured by: Delivery of cost savings and cost avoidance. Spend under procurement management. Successful implementation of category strategies. Supplier performance and SLA achievement. Contract coverage and renewal management. Effectiveness of sourcing and tendering activities. Procurement cycle times and stakeholder satisfaction. Compliance with procurement policies and processes. Supplier ...

Support: Act as an escalation point during handover periods to ensure out-of-hours emergencies are logged correctly in D365 . KPI & Performance Management SLA Compliance: Monitor the D365 live schedule board to guarantee engineers attend bookings within promised time windows. Monitor Metrics: Track response times, first-time-fix rates ...

customer incidents. Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business. Achieving agreed and contracted SLA's.In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures. Working with ...

validate requirements, and identify opportunities to optimise licences, usage, specifications, and service scope. Manage key technology supplier relationships through regular performance reviews, commercial governance, SLA monitoring, and improvement planning. Partner with Legal, Information Security, Compliance, Finance, and other stakeholders to ensure supplier risks and contractual obligations are appropriately managed. Support ...

identify opportunities for improvement or change in configuration or functionality Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA's Adhere to Acturis Change Board controls and requirements. Accuracy - attention to detail - low levels of error New ideas proposed for improvements to processes/system ...

delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction. Key Responsibilities Lead and manage nationwide installation and service operations. Ensure effective ...

Head of Service Delivery in London on a hybrid basis. This fixed-term maternity cover will oversee IT service delivery across regions, ensure SLA adherence and strong client satisfaction while guiding a cross-functional team. You will establish service management frameworks, define KPIs, report to executives, and drive continuous improvements ...

senior stakeholders. Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...