26 to 50 of 102 SLA Jobs in the South East

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

incidents during assigned shifts. Coordinate response efforts, communicate status updates, and ensure timely resolution in alignment with incident management protocols. Oversee Ticket Queues & SLA Compliance Monitor support queues to ensure appropriate prioritization and workload distribution. Assign tickets, track progress, and uphold SLA targets through proactive follow‐up and escalation when … stakeholders. ITIL & Service Management Expertise Applies ITIL principles to guide incident, problem, and change management. Understand service lifecycle stages and contributes to process consistency, SLA adherence, and continuous improvement. Proactive System Monitoring & Performance Awareness Anticipates potential disruptions by monitoring system health, analysing trends, and addressing anomalies before they elevate. Support ...

delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You’re highly organised, capable ...

Primary Point of Contact: Provide exceptional, friendly 1st line technical support to store managers and retail teams via phone, email, and ticketing queues. * Incident & SLA Management: Log, prioritize, troubleshoot, and resolve incidents in ServiceNow, ensuring fast turnaround to prevent any disruption to retail trading. * Hardware & POS Troubleshooting: Diagnose and resolve ...

team performance, service quality, resource planning and continuous improvement initiatives. Key responsibilities include: Leading and developing Service Desk Team Leaders and technical teams Driving SLA performance and customer satisfaction Managing service demand, workload and ticket backlogs Acting as a senior escalation point for critical incidents Using operational data and reporting ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. 3rd Line Network Engineers will; Have ...

offboarding. Leading sourcing activities, competitive tenders and commercial negotiations. Building strong partnerships with key technology suppliers and service providers. Driving supplier performance through robust SLA, KPI and governance frameworks. Managing supplier reviews and identifying opportunities to improve quality, innovation and cost efficiency. Working closely with Digital, Procurement, Finance and Service ...

best practices for data design, ensuring scalable, high‐quality and consistent architecture and modelling. Provide timely and accurate root‐cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

role also serves as a senior escalation point for complex technical issues, requiring advanced diagnostic capabilities and a proactive approach to resolution within defined SLA parameters. Responsibilities: Act as a senior technical escalation resource for hosted voice platforms. Recommend and implement infrastructure improvements aligned with industry best practices. Ensure compliance ...

role also serves as a senior escalation point for complex technical issues, requiring advanced diagnostic capabilities and a proactive approach to resolution within defined SLA parameters. Responsibilities: Act as a senior technical escalation resource for hosted voice platforms. Recommend and implement infrastructure improvements aligned with industry best practices. Ensure compliance ...

configuration items (CIs) are accurately mapped within a consistent, scalable hierarchy. Customer Service Management: Architect CSM solutions covering case management, customer engagement, customer workspace, SLA compliance and entitlement configuration. Technical Governance & Design Authority: Chair architecture and design review forums, reviewing and approving High-Level Designs (HLDs) and Low-Level Designs ...

configuration items (CIs) are accurately mapped within a consistent, scalable hierarchy. Customer Service Management: Architect CSM solutions covering case management, customer engagement, customer workspace, SLA compliance and entitlement configuration. Technical Governance & Design Authority: Chair architecture and design review forums, reviewing and approving High-Level Designs (HLDs) and Low-Level Designs ...

customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases. Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians. Create and manage customer address directories and provide ad hoc reports, tools, and utilities ...

weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with ...

initiatives, ensuring timely delivery, adherence to quality standards, and effective resource utilisation.Define and embed observability standards across the platform (OpenTelemetry, distributed tracing, SLO/SLA frameworks), giving engineering teams clear visibility into platform health and performance.Drive FinOps discipline across platform infrastructure, owning cloud cost governance and optimisation in partnership with ...

Taking ownership of listening to and understanding the customer's problem Escalating as necessary to deliver the required service level and meet or exceed SLA Following established processes and recommending improvements, documenting actions taken Delivering low to medium complexity work packages as part of customer implementation projects Monitoring performance through ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high-quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

services of a third party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s To assist the Network Manager by carrying out reasonable requests for additional duties as and when required. Training As an IT Support Technician apprentice ...

parts of the business. Assist in creating business plans Visiting customer sites for meetings/presentations to promote Microsoft offerings Monitor progress against customer SLA’s to ensure customer service levels are achieved Record activities on CRM Maintain & develop technical skills/Certifications as required Is this the role ...

Auditing of Gold Laptops and IT access, Internal stakeholder management (PMO/Service/CASM) Reporting, Maintain & Achieve compliance as measured by customer, Driving SLA compliance and minimise service credits. Support Security delivery Team and wider VBSE team with security related tasks as required. Who you are Must be able ...

assets within the infrastructure domain are managed according to defined processes. Defining and managing Identity and Access Management (IAM) services configuration. Contributing to SLA definition and ensuring service levels are achieved. Ensuring network security through proper management of firewalls and security appliances. Supporting security incident response activities and security alert ...

Senior Engagement Manager to work on telecom projects.In this role you will play a key role in:On-time delivery of project milestones.Achievement of SLA/KPI targets.Budget adherence and effective cost management.Client satisfaction scores and stakeholder feedback.Quality and completeness of project documentation.Your profileMinimum of 15 years of experience ...

platforms, such as KnowBe4. Exposure to Digital Risk Protection, Brand Protection, Dark Web Monitoring or Threat Intelligence. Experience managing customer escalations, service reviews or SLA reporting. Relevant cyber security qualifications, such as CompTIA certifications, or familiarity with frameworks and standards including NIST, ISO 27001, SOC 2 and GDPR. About Saepio ...

standards. Ensure suppliers provide appropriate documentation, support models and testing. Partner with vendors to improve resilience, service quality and operational outcomes. Support contract and SLA reviews from a technical perspective. Documentation & Technical Governance Create and maintain technical documentation, standards and operational procedures. Define technical handover requirements for projects and technology ...