26 to 50 of 69 SLA Jobs in the South East

teams, to design standards, templates and processes to maintain consistency across various services. You will be working on service blueprints, contributing to service models, SLA’s, OLA’s and ensuring service designs align with ITIL practices. You’ll be creating user centred Service Design Packages, that take business and user ...

Provide 1st/2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in-house EPOS Application Experience of SQL Server and windows server Install, upgrade, support and troubleshoot in house back ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

standard items Ability to work well with Technical Resource Engineers, whilst still leading and owning support tickets Managing ticket resolution within the stated SLA period Training We are happy to offer: Level 6 - BSc (Hons) Digital & Technology Solutions Delivery method is virtual with one week per year in person https ...

productivity within the team. Day-to-Day Responsibilities: Supervise the Service Desk, ensuring SLAs are met across all accounts, with each customer achieving their SLA monthly. Collaborate with the Senior Customer Services Manager and other key personnel to meet productivity requirements and manage overrun call sites. Provide accurate estimated times ...

line support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Install, upgrade, support and troubleshoot in house back office application Diagnose and quickly resolve a wide range of EPoS, Windows ...

duties of the job Drive high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Provide effective Problem management through trend analysis and investigation. Provide remote and hands-on support for all end user computing software ...

commercial performance. What You'll Own: Vendor Performance & Governance: Own the strategic relationship with Cognizant and other Tier 1 partners. Define and enforce robust SLA/KPI frameworks, drive accountability, and lead performance improvement. Commercial Oversight & Cost Optimisation: Bring visibility to a complex cost base. Identify inefficiencies, reduce leakage ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What youll need 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active ...

role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLA's. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer ...

Primary point of contact for all engineering related matters from the client teams. Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements. Taking ownership of the clients needs and purse good communications with the customer in order to build a stable relationship. Always carry out the works ...

distribution of internal and external reports. · Monitoring the service desk system to ensure that all tickets are correctly logged, prioritised and handled within SLA · Write and maintain documentation that aids support and the customer (FAQ’s, troubleshooting guides, Knowledge base articles) · Proactively identify ways to improve processes and ultimately ...

upgrades. Act as Subject Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. Ready to lead and shape a critical enterprise data platform ...

upgrades. Act as Subject Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. xkybehq Ready to lead and shape a critical enterprise data ...

upgrades. Act as Subject Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. xkybehq Ready to lead and shape a critical enterprise data ...

workshop operations, ensuring timely, high-quality repairs of all incoming devices. Plan and manage repair & refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times. Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions. Implement and refine best practices ...

funding prospects both locally and nationally. Develop and maintain productive relationships with key stakeholders, funders, and corporate sponsors. Monitor and review grants, contracts, and SLA's, ensuring compliance and quality assurance. Lead and manage project activities such as website redevelopment and data analysis. Contribute to organisational communications, including press releases ...

outsourced FM partners -Strategic input into future facilities, expansions, testing & handover -Operational & capex budgets, cost optimisation and asset-level P&L awareness -KPI, SLA and facility-health reporting that actually drives decisions -Risk management, compliance, incident response & business continuity -Senior escalation point for major incidents — steady hands required ...

/NACOSS engineers performance Subcontractors available workload (working with coordinators) audits, assessments and reports KPI's and Training Matrix Service Level Agreements (SLA's) Electronic Security Intruder questions You would be in North Kent, South East London, South Essex, South London or Surrey areas to commute to an Office near ...

within agreed SLAs, coordinating the engineering team, and ensuring smooth operational execution. Key Responsibilities: Monitor the ServiceNow platform and ensure tasks are completed within SLA timeframes. Schedule work for engineers and allocate resources efficiently. Arrange travel and accommodation for engineers as required. Prepare monthly costing sheets ready for billing. Manage ...