51 to 75 of 91 SLA Jobs in the South East

region. Work OT hours as needed to support site stability - Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA) - Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Ensure all safety procedures are adhered to by vendors ...

operating model Act as the primary point of contact between Kyowa Kirin and Orchard for all Kyowa Kirin IT services, accountable for SLA compliance, service management and escalation management Develop and deliver a long-term IT strategy and roadmap for Orchard Therapeutics in alignment with Kyowa Kirin group direction, business ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

ensure operational resilience during incidents, effective service recovery and continuous improvement of the customer experience. Success will be measured not only by SLA achievement, but by customer satisfaction, loyalty and long‐term value. Commercial Operations & Revenue Performance Ensure Wireless Logic can scale commercially without compromising operational control. You’ll oversee ...

/P2) ITIL Incident, Change & Problem Management ServiceNow & MIM Workbench IT Infrastructure & Applications Stakeholder & Executive Communication CAB Support & Change Analysis RCA & Post Incident Reviews SLA & KPI Management This is a fully onsite role based in Wokingham, operating within a 24x7 shift rota including nights, weekends and bank holidays. For more ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

business insights. Develop dashboards, reports and automated data solutions using Snowflake, SQL, Python, Power BI and Alteryx . Oversee outsourced asset data services, ensuring SLA, quality and governance standards are met. Act as the key liaison between internal stakeholders and third-party data providers. Partner with Portfolio Managers, Risk ...

critical electrical and mechanical infrastructure, ensuring maximum uptime and reliability within a high-availability environment. Key Responsibilities: Respond to reactive breakdown calls within agreed SLA timescales, minimising any risk to uptime. Maintain, fault-find, and repair modular UPS systems, diagnosing power quality issues across critical power infrastructure - escalate any concerns ...

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

skills Experience delivering projects and process improvements Desirable Experience in Document Management or Information Management environments Data visualisation and dashboard reporting experience Knowledge of SLA-driven services About You You'll be someone who can confidently combine: Records Management Information Governance Systems & Data Management Reporting & Analysis Team Leadership Project Management ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … operations management or programme management, including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous improvement Detail-oriented mindset with ...

oversight of TUPE and workforce transition activity. Ensuring data, systems and digital platforms are ready to support new and transitioning services. Establishing effective KPI, SLA and performance frameworks from contract inception. Leading assurance and governance reporting for senior stakeholders. Working closely with suppliers and partners to drive accountability and successful ...

services remain secure, compliant, efficient, and cost-effective. Key Responsibilities IT & Cyber Security Manage the organisation's Managed Service Provider (MSP), including service reviews, SLA monitoring, and escalations. Oversee Cyber Essentials/Cyber Essentials Plus accreditation. Maintain IT assets, user access controls, backups, disaster recovery, and business continuity arrangements. Ensure ...

lead a team of skilled engineers, oversee critical infrastructure, and ensure all maintenance activities are delivered safely, efficiently and in line with strict SLA and compliance requirements. If you're an experienced leader with a strong background in critical environments and high-voltage operations, this is an excellent opportunity ...

billings status CRM: manage an accurate personal sales pipeline within the company CRM system Forecasting: provide weekly, monthly and quarterly forecasts to the business SLA: work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns Communications: actively discuss ...

Boundary Managed Service Lead in Farnborough to oversee the design, implementation and ongoing management of boundary security for defence networks. Lead delivery teams, ensure SLA compliance and develop boundary security architectures aligned with MOD standards to protect UK defence networks. This senior role requires DV clearance, 10 years UK residency ...

cards and data plans. Testing & Replication Replicate reported hardware or software issues in the test lab to identify bugs or configuration errors. Customer Experience SLA compliance Manage the ticket queue effectively to provide first class response times Clear Communication Translate complex technical concepts into clear, easy to understand instructions ...

Keeping an eye on supplier performance and providing reports with clear insights Sorting out any vendor issues such as PO's, Delivery delays or SLA slips Providing support to the IS Team to improve at managing vendors themselves through training and best practices Reviewing contracts and ensuring best value ...

Keeping an eye on supplier performance and providing reports with clear insights Sorting out any vendor issues such as PO's, Delivery delays or SLA slips Providing support to the IS Team to improve at managing vendors themselves through training and best practices Reviewing contracts and ensuring best value ...

highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best ...

procedures that are in place for the Alarm Receiving Centre. Dispatch technicians when required to deliver best outcome for the customer Follow processes ensuring SLA is heard to at all times If you have the relevant experience - please apply #Churches2026 ...