51 to 75 of 119 SLA Jobs in the South East

remote and on-site technical support and troubleshooting assistance • Collaborate with system sales teams, project managers, engineering teams and the service desk to deliver accurate fault resolution within service level agreement of the contract. • Conduct system handovers, testing, and customer training to ensure full functionality and client satisfaction • Maintain detailed service reports, system documentation, and issue logs • Provide remote and More ❯

be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain high levels of support and organisation. The Company Our client is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, they have delivered More ❯

be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain high levels of support and organisation. The Company Our client is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, they have delivered More ❯

Reporting to the Helpdesk Manager any escalation issues in a timely manner, and ensuring that any risks or concerns are highlighted Assisting the Helpdesk Manager to ensure that all SLA s are achieved, and service quality levels are maintained To provide technical support internally when appropriate Translate technical knowledge to understandable terms for clients Understand business impact of clients not More ❯

Reporting to the Helpdesk Manager any escalation issues in a timely manner, and ensuring that any risks or concerns are highlighted Assisting the Helpdesk Manager to ensure that all SLA’s are achieved, and service quality levels are maintained To provide technical support internally when appropriate Translate technical knowledge to understandable terms for clients Understand business impact of clients not More ❯

cause analysis and resolution.* Own IT Disaster Recovery coordination, readiness, and documentation.* Champion ITIL-based practices (incident, change, configuration) to improve service reliability.* Manage outsourced infrastructure partners to ensure SLA adherence and service improvements.* Ensure platforms comply with security, audit, and operational standards.* Collaborate with cybersecurity teams to embed security best practices.* Optimise Capex/Opex budgets through strategic planning More ❯

and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns. Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business. Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for More ❯

enquiries. Accurately input and process orders in the CRM, billing, and management systems. Generate and manage maintenance agreements and contract variations. Respond to and process orders and queries within SLA timeframes. Maintain and update customer data, contracts, and system information. Identify and resolve or escalate order data discrepancies. Create and manage reporting in Excel (portfolios, stats, etc.). Maintain sales More ❯

contracts are signed, executed, and implemented effectively Managing contract renewals, terminations, and modifications, keeping contracts current and compliant with legal and regulatory requirements Reviewing and issuing NDA's and SLA's Monitoring contract performance, identifying potential risks, and recommending corrective actions To use appropriate tooling to analyse/access/extract pertinent information from contracts Building and maintaining strong relationships More ❯

working from our studios. However, we understand that flexibility matters, so we're open to discussing hybrid or remote options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities : Effectively deploy, manage More ❯

Help Desk/Service Desk Support - Office365, TCP, AD, SLAs New Permanent opportunity for someone with 1st/2nd/3rd line support experience to join our clients Service Desk Team based in Surrey. Experience of support across an IT More ❯

be looking after users across many countries and working closely with the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets? Responsibilities: As an IT Service Desk Analyst, you will... First point of contact for all IT related issues both inbound and outbound. Document More ❯

8am to 6pm and is fully office based in Bracknell. The role involves Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner. Categorise and resource the correct engineer for More ❯

communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯

technical skills in current and emerging technologies. ________________________________________ Key Responsibilities • Provide support for live Linux-based IT services via a ticketing system • Monitor system performance, identify and resolve issues within SLA/KPI targets • Produce and maintain documentation (e.g., build documents, work instructions) • Build and configure Linux servers and develop automation scripts • Deliver server and application support including backup and virtualization More ❯

detail-oriented and proactive IT Administrative Co-ordinator to support IT operations, including but not limited to, monitoring ITSM tooling to ensure tickets are updated in line with contractual SLA’s, assisting with the validation of month end charges, and helping internal teams to generate quotes. The ideal candidate will have strong organisational skills, a commitment to meeting SLAs, and More ❯

desktops, laptops, printers), software (Microsoft 365), and network connectivity issues (Wi-Fi and wired connections). You will also perform system checks, routine maintenance, monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to continuous learning, knowledge sharing, and embracing change is essential, as you will stay updated with emerging technologies and serve More ❯

efficiency and effectiveness. Plan and execute integration testing for system changes and new releases, identifying and mitigating risks. Investigate and resolve incidents related to integration platforms in line with SLA targets. Stay informed about technological advancements and assess their potential to improve services and processes. Propose and implement service improvements to enhance integration capabilities and user experience. What you need More ❯

efficiency and effectiveness. Plan and execute integration testing for system changes and new releases, identifying and mitigating risks. Investigate and resolve incidents related to integration platforms in line with SLA targets. Stay informed about technological advancements and assess their potential to improve services and processes. Propose and implement service improvements to enhance integration capabilities and user experience. What you need More ❯

across both Cisco and Fortinet platforms. The role: Network Engineer Design, support, and manage internal and customer networks (Cisco/Fortinet) Configure routing protocols (BGP, OSPF), VPNs, QoS, IP SLA, and firewalls Support satellite, maritime, and secure government systems in high-availability settings Maintain network documentation, assist with commissioning new networks Work closely with IT, Engineering, and customer teams to More ❯

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯

including Cisco CCNP or multiple CCNAs across Network technologies/areas. * Ability to communicate effectively and build relationships to understand client requirements. * Ability to deliver against deadlines and agreed SLA targets. * Ability to take ownership of an issue or task and see it through to completion. * Previous troubleshooting and support experience. * Hands on experience in designing, configuring and troubleshooting Cisco More ❯

the below responsibilities: Answering the helpdesk phone line & helpdesk ticketing system: Answering general queries. Investigating issues and resolving them where possible. Ensuring that all queries are responded to within SLA timeframes. Logging bugs and communicating them to the development team for resolution. Basic account management such as the registration/cancellation of software licenses, assistance adjusting settings, and providing training. More ❯

timelines, identifying risks and working within a technical framework to meet customer requirements. Implement technical best practices independently within a team, leveraging in-depth product knowledge. Manage systems within SLA parameters, proposing and implementing changes to meet service level requirements. Take ownership of diagnosing and resolving problems, engaging with third parties to resolve in-depth product issues when necessary. Stay More ❯

Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA's Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target Ideal Candidate More ❯