51 to 75 of 102 SLA Jobs in the South East

What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

standards. Ensure suppliers provide appropriate documentation, support models and testing. Partner with vendors to improve resilience, service quality and operational outcomes. Support contract and SLA reviews from a technical perspective. Documentation & Technical Governance Create and maintain technical documentation, standards and operational procedures. Define technical handover requirements for projects and technology ...

duties, plus out of hours call-out support (including Bank Holidays) on a rota basis Excellent communication and teamworking skills, along with incident and SLA management and independent decision-making Nice to have: Immediate availability Working knowledge of Solaris Experience of DNS/Squid web proxies/VMware administration Working ...

duties, plus out of hours call-out support (including Bank Holidays) on a rota basis Excellent communication and teamworking skills, along with incident and SLA management and independent decision-making Nice to have: Immediate availability Working knowledge of Solaris Experience of DNS/Squid web proxies/VMware administration Working ...

Hybrid NOTE: Active SC Clearance is highly desirable. Responsibilities: Technical 80%- Call and incident Management. Respond to service calls and resolve incidents to ensure SLA targets are achieved. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue … incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system as required. Assist with SLA reporting. Skills/Experience: 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments. 3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

Nice-to-Have Lean Six Sigma Yellow Belt BCS/IIBA analysis certification Automation exposure - Power Automate, UiPath, Blue Prism, ServiceNow, Alteryx KPI/SLA/performance indicator understanding Experience supporting digital or automation initiatives Benefits £37,000 - £54,600 Hybrid - 1 day/week on-site 28 days annual ...

runs without manual reassembly. AI workflows for enrichment, QA, and reporting are in production with clear governance. Routing to sellers and partners holds to SLA, with partner-sourced and partner-influenced pipeline visible end to end. Key Responsibilities Duties: Own the full marketing technology stack end to end: CRM, marketing ...

Assurance function meeting the needs of Digital Service Users and Digital Services Analysts in line with provisions of the Digital Services Service Level Agreement (SLA). The post holder will provide day-to-day administrative support for the management of the Trust's digital assets and software licences. Working within ...

service delivery and drive customer outcomes across a portfolio of clients. The role blends ITIL service delivery management with account management to ensure SLA adherence, performance targets and ongoing customer satisfaction. You will be the primary contact for operational enquiries, coordinate with suppliers and internal teams, and lead continual service ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

deep and complex technical stack that includes microservices, containers, and virtualization. * Ensure operational readiness of the services and meet the availability and performance SLA commitments to our customers. Required Skills * 4+ years industry experience designing, building, scaling and supporting backend systems in production with a solid grasp on good software ...

ensuring backup and storage platforms meet regulatory, encryption, retention, and audit requirements. It would be great if you had: Experience of working to tight SLA's. Accreditation to technical level or equivalent essential (ex: MCSE) and accreditation in another technology area preferred. If you're interested in this role ...

issues and opportunities to improve the customer experience. How We'll Measure Success Customer satisfaction (CSAT) and first response times. Time to resolution and SLA achievement. Ticket backlog, ticket reopens and escalation rates. Speed and quality of bug triage and reporting. Help Centre content creation, accuracy and usage. Improvements ...

strategy, evaluating vendor proposals critically, and making investment decisions with architectural confidence. Manage HPC capacity plans, hardware maintenance, support vendors, and contractor relationships, defining SLA design and the build-versus-buy decision for physical maintenance. Partner closely with scientists, computational specialists, and bioinformaticians to understand their workloads and ensure ...

join our UK team. You will provide 3rd line support for in-house applications, deploy updates, patches and hotfixes, and oversee hosting to meet SLA commitments. You will work as part of a Technical Operations team, driving CSI initiatives and sharing knowledge across the group. The role operates ...

client on-site — often across multiple locations — resolving complex issues, supporting VIP users, mentoring junior engineers, and driving continuous service improvement while maintaining SLA compliance. Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel … high priority/impact incidents. Manage own tickets throughout their lifecycle, prioritise work to meet SLAs, address aged/pended tickets, and monitor SLA compliance in real time. Keep customers updated throughout the incident lifecycle and accurately update the Incident Management System with progress and resolution details. Coordinate resolution ...

bring Experience owning IT or retail systems in a multi-site business A track record of holding suppliers and managed service providers to SLA Experience deciding what change goes in, what waits, and why Working knowledge of EPOS, payments, stock systems and store networks Confidence in commercial conversations ...

connected-device incidents, delivering rapid resolution for VIP users and driving service improvement. You will work with client teams across multiple locations, ensuring SLA compliance and accurate incident updates. Responsibilities include building, configuring, and deploying desktops and peripherals, performing hardware upgrades, and providing #J-18808-Ljbffr ...

service issues are generated due to design flaws Service optimisation delivered & or service optimisation papers that are approved All solution designs are approved within SLA 360 feedback including from vendors - is supportive of the role and the incumbent is seen to be expert in the field of Digital solution architecture ...

leading geographically distributed, multi-disciplinary teams in enterprise SaaS or technology environments Proven track record managing offshore or outsourced delivery partners, including contract negotiation, SLA governance and performance management Broad working knowledge of cloud platforms, Kubernetes, CI/CD, networking and security, sufficient to challenge technical approaches and make informed ...

responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact ...

ingestion, event pipelines, batch/stream processing workloads using both distributed event streaming technologies and Apache Flink and/or Apache Spark with clear SLA’s and repeatable deployment Implementing metadata, lineage and catalogue capabilities and implementing policy-based security and governance Essential experience of the Associate Data Engineer: Previous ...

Impact:** * Help to define the culture, community and growth as we build out the EMEA BDR function* Owning speed-to-lead by hitting defined SLA response times* High standards with CRM Hygiene, follow up and handover* Generate quality sales opportunities through scheduling discovery meetings with target personas and decision makers ...