51 to 75 of 79 SLA Jobs in the South East

Problem Management processes CAB experience/Change Advisory Board – Taking Minutes, Sending invitations Work alongside Infrastructure, Compute and Network teams, monitoring tickets and ensuring SLA’s are met. Supporting Integrated Change Process (ICP) activities, including helping to run calls and maintain records. Preparing and circulating documentation and meeting agendas Support ...

Support pre-sales activities, including solution design, site surveys, and technical input Lead client onboarding and ensure a smooth transition into support teams Ensure SLA commitments and service quality are consistently met Participate in an optional out-of-hours support rota Key Experience & Skills 3+ years' experience working ...

reports Identify and escalate risks; perform root cause analysis for tooling issues Provide Tier 1 support for supply chain tooling during business hours Ensure SLA adherence across all support tiers Create and maintain tooling manuals, workflows, and troubleshooting guides Tooling & Process Improvement Gather and document business requirements for system ...

such as ServiceNow. Familiarity with IT Security Principles such as Cyber Essentials, ISO 27001, DLP. Supplier and vendor management excellence, with demonstrable success in SLA adherence, and fostering strong partnerships to ensure timely delivery of hardware and services. Core Competencies Outstanding organisational and communication skills, capable of engaging and influencing ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

such as password resets, multi-factor auth, anti-virus configuration. Interpret technical docs like network diagrams, technical specs all found on SharePoint. Support with SLA’s via the ticketing system – OTS (In-house ticketing system). Everything will be documented via the ticketing system also. Support will be given over ...

assets within the infrastructure domain are managed according to defined processes. Defining and managing Identity and Access Management (IAM) services configuration. Contributing to SLA definition and ensuring service levels are achieved. Ensuring network security through proper management of firewalls and security appliances. Supporting security incident response activities and security alert ...

FinOps; PaaS; Alerting and Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated to graduate level with a bachelor’s degree ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

loop automation. The role requires strong program governance, change management, and stakeholder alignment across architecture, operations, and vendor ecosystems, with clear KPIs (MTTR reduction, SLA adherence, cost-to-serve, CX uplift). Key skills: Deep understanding of service assurance, fulfillment, and network operations; hands-on with digital twin frameworks (topology ...

outsourced FM partners -Strategic input into future facilities, expansions, testing & handover -Operational & capex budgets, cost optimisation and asset-level P&L awareness -KPI, SLA and facility-health reporting that actually drives decisions -Risk management, compliance, incident response & business continuity -Senior escalation point for major incidents — steady hands required ...

assets and tenant engagement platforms Knowledge of AI, FDD, digital twins and other Prop Tech trends Experience of managing third-party technology vendors and SLA's What you'll get in return Basic salary - £95K Competitive salary 15% non-contributory pension What you need ...

role) using spreadsheets Consolidate consignments for distribution Box/unbox IT equipment and support pallet movement Communicate progress and delays proactively Work to meet SLA targets and productivity goals What We're Looking For Strong written and verbal communication skills Background in IT or technical support Data input experience with ...

/SOC workflows, and cross domain OSS systems. The ideal candidate brings deep knowledge of fault/performance management, alarm normalization, topology aware correlation, SLA monitoring, and closed loop automation, combined with the ability to translate operational challenges into intuitive, scalable product features that reduce MTTR, improve service reliability ...

change in configuration or functionality, working with the Operations Delivery Manager Resolution of business queries and issues Adherence to and reporting on required SLA's Adhere to Acturis Change Board controls and requirements About you: You'll have strong working knowledge of Acturis (both Configuration and Servicing) and be able ...

managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader by coordinating Service Desk activity … deputising when required, and acting as the escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them ...

support on all hardware and software in use by the company Provide a high level of service when queries are raised, respond within SLA timeframes, assisting the business in providing excellent service to its clients Assist with the development, implementation and delivery of systems and services in line with company … communication skills both written and verbal are required Good planning and organisation skills are required to ensure faults are investigated, communicated and resolved within SLA timeframes Team player able to motivate to succeed and willing to help This is an excellent opportunity to join a market leading business within ...

responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. … issues spanning all end-user-computing, infrastructure, business systems, telephony etc. * Support projects as required * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld * Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly * Receive and manage calls from internal ...

role The Media Ops Lead is responsible for driving campaign delivery and operational excellence across OpCos by defining robust governance frameworks and ensuring strict SLA compliance. This role orchestrates seamless execution through high-level collaboration across Ops, Tech, Data, and Sales teams to resolve escalations and maintain service reliability. Ultimately … service delivery within high-growth, multi-market organizations - Demonstrated success in leading teams through process optimization, workflow automation, and delivery standardization - Strong understanding of SLA design, QA protocols, and incident management frameworks, with the ability to balance speed, efficiency, and quality - Excellent problem-solving and analytical skills, using data ...

Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required ...

Analysts across the UK and the rest of the world, overseeing the 24/7 SOC Operations. You will be driving service delivery and SLA performance. You will be working on triage, detection, investigation, threat hunting, escalation, and incident closure processes. In addition, you will be leading a continuous improvement … Skills & Experience Proven SOC Leadership within a Managed Security Services environment Overseeing 24/7 SOC operations, ensuring world class service delivery and SLA performance. Managing triage, detection, investigation, threat hunting, escalation, and incident closure processes. Continuously improve SOC runbooks, KPIs, dashboards, and reporting. Sentinel, Defender XDR, Entra ...

Our client, an innovative leader in the technology sector, is currently seeking a skilled Business Systems Analyst to join their team in Whiteley on a permanent basis. This hybrid role will see you taking ownership ...

Based - Winchester, SO23 8SR (hybrid working structure spending 50% of time in the office) Permanent Purpose As a member of the IT Service Centre team, this role provides first-line IT support to our internal ...

clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues Represent SolCo professionally at all times, ensuring our customers experience is always a positive … Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services ...

Technical Support Engineer Our Benefits - 4-day workweek: Uniqodo has been one of the first companies in the UK to adopt a company-wide 4-day workweek without a salary reduction and without employees working ...