51 to 75 of 164 SLA Jobs in the South East

line support as well as being a technical evangelist for projects. Key responsibilities will include: Manage incident and request fulfilment tickets within SLA's – from a 3rd line perspective. Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations ...

line support as well as being a technical evangelist for projects. Key responsibilities will include: Manage incident and request fulfilment tickets within SLA’s – from a 3rd line perspective. Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations ...

line support as well as being a technical evangelist for projects. Key responsibilities will include: Manage incident and request fulfilment tickets within SLA’s – from a 3rd line perspective. Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations ...

line support as well as being a technical evangelist for projects. Key responsibilities will include: Manage incident and request fulfilment tickets within SLA’s – from a 3rd line perspective. Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

Experience supporting or troubleshooting APIs (REST, JSON, integrations, etc.) Working knowledge of SQL and querying databases for investigation purposes Comfortable working in ticket-driven, SLA-focused environments Analytical, detail-oriented, and keen to understand how systems really work ITIL knowledge or certification (desirable, not essential) What’s on Offer Salary ...

practices Monitor and optimise the performance of collaboration tools to ensure high availability and proactively addressing potential issues Resolution of incidents and requests within SLA Support of Major Incidents Develop Automation to streamline processes, drive efficiencies and enable shift-left strategies. Create, update and maintain high quality technical documentation ...

site and is looking to pay £550-£600 inside IR35. Key Responsibilities for the Infrastructure Engineer Manage incident and request fulfilment tickets within SLA's Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations & remediation of any reported ...

isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Ensure thorough shift handovers documenting operational status and ongoing incidents. •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage ...

operations. Provide guidance, training, and support to staff to make the most of IT systems. Produce weekly updates and monthly service reports, including SLA performance. Drive improvements, upgrades, and IT projects to enhance systems and services. Ideal Candidate: Experience in IT management or senior ICT roles, ideally within an education ...

optimize storage availability and scalability. •Monitor and manage NOC (Network Operations Centre) operations related to storage and backup, ensuring incidents are resolved within SLA targets. •Collaborate with cross-functional teams including networking, server, security, and application stakeholders to deliver integrated, reliable services. •Oversee patch management, upgrades, and decommissioning of legacy ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues. •Develop and refine troubleshooting guides, runbooks ...

isolation for incidents following established runbooks and procedures. Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance Ensure thorough shift handovers documenting operational status and ongoing incidents. Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage ...

processes. Define engineering standards for repeatable automation tasks and track their operational impact. Support SOC governance by managing shift rotas, ensuring cover, and monitoring SLA adherence. Documentation & Strategic Development Maintain accurate SOC documentation including runbooks, playbooks, SOPs, and knowledge-base content. Provide strategic context behind workflows to support consistency ...

Provide 1st/2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Experience of SQL Server and windows server Install, upgrade, support and troubleshoot in house Back ...

Provide 1st/2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Experience of SQL Server and windows server Install, upgrade, support and troubleshoot in house back ...

Provide 1st/2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in-house EPoS Application Experience of SQL Server and windows server Install, upgrade, support and troubleshoot in house back ...

reporting solutions using Power BI (nice-to-have). Manage IT governance, supplier relationships, and IT security compliance. Resolve incidents and service requests within SLA, including occasional out-of-hours support. Collaborate with UK and global teams to ensure alignment with business priorities. Conduct occasional site visits to understand business ...

reporting solutions using Power BI (nice-to-have). Manage IT governance, supplier relationships, and IT security compliance. Resolve incidents and service requests within SLA, including occasional out-of-hours support. Collaborate with UK and global teams to ensure alignment with business priorities. Conduct occasional site visits to understand business ...

geographical area Accurately prepare and present contracts and associated paperwork to prospective clients Respond to all customer enquiries as per their expectation or agreed SLA Regularly complete and adhere to an individual sales plan, activity report and accurate sales forecast within the timescales requiredRequirementsWe are looking for someone with: Evidence ...

Build strong working relationships with colleagues, subcontractors, and client teams Maintain professional standards (correct PPE usage, site conduct) Ensure compliance with contractual KPI/SLA performance requirements Keep accurate and up-to-date logs and reports Supervise subcontractor activities onsite as required Operate under a Permit to Work system ...

ensure a smooth transition to your new environment. We can also offer this as a fully remote role. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. ...

configuration, workflows, role-based security, and financial reporting tools (OTBI, Smart View, FRS, BI Publisher). Familiarity with chart of accounts design, subledger accounting (SLA), and intercompany processes. Excellent communication and stakeholder engagement skills. Highly Desirable: Oracle ERP Cloud certifications (e.g., Oracle Financials Cloud Implementation Specialist). Experience with integration ...