76 to 100 of 129 SLA Jobs in the South East

value for money. Tender Management: Prepare and launch Stage 3 tender process with multiple contractors. Project Delivery: Oversee M&E major works in a live data centre environment, ensuring SLA availability and Tier 3 compliance. Stakeholder Engagement: Manage client relationships, internal teams, and external contractors to ensure alignment and successful delivery. Scope & Drawings: Review and define project scope, demarcation, and More ❯

Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk Admins, you will coordinate and support engineers and liaise directly with customers, working to SLA requirements Temp to perm contract 37.5 hours per week (working times alter each week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available More ❯

Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk Admins, you will coordinate and support engineers and liaise directly with customers, working to SLA requirements Temp to perm contract 37.5 hours per week (working times alter each week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available More ❯

responsibility formaintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution More ❯

least 1 year of experience working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting in distributed IT teams particularly More ❯

least 1 year of experience working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting in distributed IT teams particularly More ❯

troubleshooting skills with the ability to use your own initiative Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements Highly effective time-management and organisational skills BENEFITS Annual Salary up to £34,000 per annum with a bonus up to £5,000 Working in an inclusive environment Industry More ❯

other IT Systems. Providing reports as and when required. Building strong relationships with teams across the business. Safe and effective scheduling of all direct and contractor field resources. Exceeding SLA targets. Experience and Qualifications: Good level PC skills is essential, experience of SAP, PoweOn and Netmap is advantageous. Good customer facing skills with the ability to manage and resolve customer More ❯

Requirements: Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create meaningful work packages for remediation of More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

in application support, managing team, managing the "queue" across first second and third line support. You will get involved in: Appraisals Interviews Training schedules Roster management Customer meetings Negotiating SLA's And this role reports to the operations director. The team functions well and is happy, there is very limited staff turnover, this is a new role to take the More ❯

in application support, managing team, managing the "queue" across first second and third line support. You will get involved in: Appraisals Interviews Training schedules Roster management Customer meetings Negotiating SLA's And this role reports to the operations director. The team functions well and is happy, there is very limited staff turnover, this is a new role to take the More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and More ❯

consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs … and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the More ❯

consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs … and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the More ❯

are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to … of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and More ❯

building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Role You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's … and Service Level Agreements (SLA). Duties: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer. Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based More ❯

to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we re looking for … Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. Familiarity with telephony systems and call centre technologies. Confident user of Microsoft Office (Outlook, Teams, Excel, Word, Planner). Excellent organisational skills with the ability to prioritise effectively. Strong analytical and problem-solving skills. Clear and effective communication, both written and verbal. More ❯

to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for … Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. Familiarity with telephony systems and call centre technologies. Confident user of Microsoft Office (Outlook, Teams, Excel, Word, Planner). Excellent organisational skills with the ability to prioritise effectively. Strong analytical and problem-solving skills. Clear and effective communication, both written and verbal. More ❯