76 to 100 of 121 SLA Jobs in the South East

Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA's Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target Ideal Candidate More ❯

support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met. Monitor and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as required. Effective cost control and review More ❯

ready to mentor junior engineers, this could be your next big move. Role Requirements Provide 2nd and 3rd line support for live Linux-based environments, ensuring systems stay within SLA/KPI thresholds Manage, monitor, and troubleshoot Linux servers and applications via a ticketing system Automate routine tasks and document technical procedures for team use and rapid resolution Train and More ❯

issues to deal with. Looking for root causes or repeated issues and working as part of a team to resolve and escalate these for long term resolution. Meeting team SLA and KPI targets. Occasionally working onsite to support software and hardware implementations. This would involve planning and organising internal and 3rd party resources, creating an implementation plan and then supporting More ❯

Operations Build and maintain reports and dashboards to track KPIs across marketing, sales, and customer success. Automate processes to reduce manual entry, streamline lead-to-profit journey, and improve SLA adherence. Assist with integrations between HubSpot and tools like Salesforce, Slack, Zoom, Stripe, LinkedIn etc. Manage lifecycle funnels, data hygiene, and feedback loops to align cross-functional strategies. What we More ❯

projects Key Skills & Experience Strong knowledge of Fortinet (FortiGate, FortiManager, FortiAnalyzer) Hands-on experience with Cisco Routers/Switches (IOS-XE) Deep understanding of VPN, IPSEC, BGP, OSPF, IP SLA, VOIP, QoS Desirable (Bonus Points) Experience in satellite communications , MoD networks , or maritime systems Familiarity with MPLS, multicast, 802.1x , or scripting in Python/Linux Why Apply? Work on nationally More ❯

problem-solving skills. Desirable Skills & Qualifications: Clear DBS certificate. Proven track record of working in a field-based, fibre installation environment. Experience handling client expectations and achieving KPIs/SLA compliance. Able to deliver technical training and support to engineers and contractors. More ❯

problem-solving skills. Desirable Skills & Qualifications: Clear DBS certificate. Proven track record of working in a field-based, fibre installation environment. Experience handling client expectations and achieving KPIs/SLA compliance. Able to deliver technical training and support to engineers and contractors. More ❯

years' hands-on network design and support experience Strong knowledge of: Fortinet FortiGate (FortiManager, FortiAnalyzer) Cisco Routers and Switches (29xx, 83xx, 4xxx, IOS-XE) IPSEC, VPN, BGP, OSPF, IP SLA, VOIP QoS Certification such as FCSS/FCP and/or CCNA/CCNP or equivalent Confident communicator with excellent customer support skills A can-do attitude, proactive approach and More ❯

and launch new data models in production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years experience in the data More ❯

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯

and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities – Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial More ❯

responsibility formaintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution More ❯

improvements Stakeholder engagement and customer meetings Advanced Excel reporting and data handling About You: Strong attention to detail and commercial awareness Charismatic communicator able to influence stakeholders Contract/SLA or legal review experience preferred Confident with Excel (advanced level) Experience in telecoms or IT (desirable) Monday to Friday role | Hybrid Fridays | Up to £40K discretionary bonus Apply now to More ❯

Maintenance (PPM) tasks using an online software system. Monitor completion of PPMs and chase engineers for updates as required. Organise specialist visits and ensure they are completed within agreed SLA timeframes. Approve engineer timesheets and maintain accurate weekly records. Manage contract documentation and ensure compliance with audit requirements (e.g. BSI standards). Analyse and approve invoices from subcontractors and specialists. More ❯

information technology and security solutions Responsible for proper invoice review, reconciliation, and payment Monitor and ensure successful delivery against third party contractual obligations Assist in development of, and monitor, SLA's or key performance indicators for third party relationships Preferred Skills CISSP, CISM, CISA, or CRISC certification preferred Experience in a consulting role or similar position within a technology or More ❯

Our client is seeking an experienced Field Engineer to join their southern team of engineers based between Swindon and Reading. Main Responsibilities: SLA-driven EPOS and IT support for Hospitality, Retail, and Healthcare outlets. Diagnose and rectify issues with EPoS, networking, and networking devices. Participate in project work including AV, Digital Signage, and Customer Rollouts. Provide on-site support for More ❯

review).? Participating in credit review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews. Manage data on credit exposure levels and ensure regular meetings are held with all credit and senior credit underwriters to fully understand the reasons behind why exposure levels are More ❯

when and where required, subject to passing satisfactory training. Ensure assigned tasks are actioned and completed as appropriate. Ensure an awareness and compliance to the contractual KPI's/SLA's. Ensure CAFM system, is kept up to date and that PPM and reactive tickets are closed out with accurate data captured. To carry out any other task as directed More ❯

About You: At least 3 years of experience in an IT service desk role within an MSP environment Excellent problem-solving and troubleshooting abilities Confident working independently and under SLA-driven targets Strong experience supporting both MacBooks and Windows machines Good working knowledge of Google Workspace and Microsoft 365, including SharePoint Experience with device deployment and configuration using Intune Familiarity … for 2nd and 3rd line technical issues Provide efficient and friendly technical support to end-users Perform root cause analysis to reduce repeated incidents Manage and resolve tickets within SLA guidelines using platforms like Autotask Use RMM tools to monitor, diagnose, and fix hardware and software issues Configure and deploy Intune-managed devices across client networks Monitor and respond to More ❯

they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress. Ensure that assets are registered on the system and that asset status is correctly reported within the service management system. Ensure … that faults are correctly recorded against assets. Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR's) are completed within service management system. Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik. Compliance with company policies and procedures and follow More ❯

are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to … of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and More ❯