1 to 25 of 237 Service Delivery Jobs in the South East

IAM Analyst Service Delivery (Global IAM Operations) Up to £48,000 + 10% Bonus Basingstoke, Hampshire (Hybrid, approx. 2.5 to 3 days in office per week) middle is partnered exclusively with a leading global company to recruit an IAM Analyst Service Delivery, joining their global Identity and Access Management (IAM) team within Technology Operations. This is … a pivotal role acting as the bridge between engineering, delivery, projects, and vendors, ensuring the effective global operation of IAM services. The function supports all identity-related activities across the business including access governance, privileged access, onboarding, audits, and compliance. It is ideally suited to someone from an IT Service Delivery, Project Management, or Technical Delivery background who wants to take ownership of day-to-day IAM service operations in a large, complex environment. It would also suit a technically minded engineer looking to move into a more service-focused, coordination-driven role. The Role You will coordinate and manage the global IAM service, working closely with engineering teams, programme managers, and More ❯

IAM Analyst Service Delivery (Global IAM Operations) Up to £48,000 + 10% Bonus Basingstoke, Hampshire (Hybrid, approx. 2.5 to 3 days in office per week) middle is partnered exclusively with a leading global company to recruit an IAM Analyst Service Delivery, joining their global Identity and Access Management (IAM) team within Technology Operations. This is … a pivotal role acting as the bridge between engineering, delivery, projects, and vendors, ensuring the effective global operation of IAM services. The function supports all identity-related activities across the business including access governance, privileged access, onboarding, audits, and compliance. It is ideally suited to someone from an IT Service Delivery, Project Management, or Technical Delivery background who wants to take ownership of day-to-day IAM service operations in a large, complex environment. It would also suit a technically minded engineer looking to move into a more service-focused, coordination-driven role. The Role You will coordinate and manage the global IAM service, working closely with engineering teams, programme managers, and More ❯

IT Service Delivery Manager Location – Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for an experienced and customer focused IT Engineer to join their team in a Service Delivery Management and operational capacity based at their beautifully refurbished head office located perfectly in Chandlers Ford. My client is an ISO accredited … providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. The Role My client is seeking a commercially minded and experienced IT Service Delivery professional to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. The ideal candidate will ideally have a background as an IT Support Engineer within First and Second Line IT Support but with a key focus on customer service and satisfaction, managing KPI’s and SLA’s and be experienced in Incident, Problem and Change Management and resolution. This individual will oversee and manage the service More ❯

JOB TITLE: Service Delivery Manager LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT environments … are always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service performance, strong … stakeholder relationships, and proactive improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team collaboration to enhance service delivery More ❯

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our … delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. Were a passionate team … security, civil, and health markets. We support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth … handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute … to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business … services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews … gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business … services, ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews … gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in More ❯

Role Summary: The Head of Global MSP Operations is responsible for leading our 24×7 Operations function across multiple international locations, ensuring consistent, high-quality service delivery to our MSP partners worldwide. Reporting at board level, this role provides strategic oversight and hands-on leadership to Service Delivery Managers and their teams, driving operational excellence, cultural … cohesion, and continual improvement across the business. This leader will foster a strong service culture, develop high-performing teams, and ensure that the global Helpdesk and NOC services operate seamlessly across time zones, delivering measurable value to customers. This role will offer hybrid working, ideally working from our Crawley HQ two days per week. Key Responsibilities: Leadership & Culture: Lead … mentor, and develop the Service Delivery Managers and Team Leads across three follow-the-sun locations. Embed a strong, people-first culture emphasizing accountability, collaboration, and service excellence. Champion employee engagement, professional growth, and performance management within the Ops function. Operational Oversight: Ensure 24×7 operational coverage and consistent global handovers across Helpdesk and NOC teams. Oversee More ❯

Technical Service Delivery Manager - Defence Projects £60,000 - £65,000 + Benefits | Full-Time | Redhill |Hybrid Our client, a secure communications provider working on cutting-edge defence and government programmes, is seeking a Technical Service Delivery Manager to join their growing Project Management team. Based in Redhill, this role will be onsite during the probation period … then move to a hybrid model. You'll play a pivotal role in managing the successful delivery of technical projects across a range of MOD contracts, including satellite communications and IT networking solutions. Responsibilities: * Oversee the service delivery and technical project management of MOD project portfolios * Manage documentation including risk registers, schedules, implementation plans, and service launches * Track project progress across contracts and ensure alignment with contractual obligations * Act as the key contact for project delivery issues and resolutions * Support the roll-out of group planning and through-life support processes * Represent the business at key customer and commercial meetings * Assist with bid writing for MOD/government tenders * Take on line management responsibilities More ❯

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution … across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have More ❯

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution … across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have More ❯

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid)£50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring, and … supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models, and service More ❯

Technical Service Delivery Manager About the Role Are you an experienced Technical Service Delivery Manager with strong project management expertise in MOD or UK Government environments? Do you excel at coordinating complex technical programmes, managing stakeholders, and ensuring smooth service delivery across multiple projects? Key Responsibilities Take oversight/ownership of specific MOD-related … service portfolios at a service management level. Manage the overall picture of all active projects, aligning delivery against contract scopes. Create and maintain programme overviews including schedules, risks, plans, and open activities. Full project management ownership of assigned projects across multiple contracts. Produce high-quality documentation: PMPs, Risk Registers, Schedules, and more. Ensure internal service launches … the technical/project support contact for projects under your remit. Assist with resolving engineering or technical issues during project delivery. Support the introduction and roll-out of new service management and planning functions. Help improve through-life support capabilities. Support other PMs to ensure smooth progression of projects through the business. Contribute to bid writing for MOD and More ❯

Infrastructure Security Service Delivery Lead 12 month contract Inside IR35 Hybrid - 1 day per week in Bracknell Our top retail client are looking for an Infrastructure Security Delivery Lead to join them on a 12 month contract basis. This role is needed to spearhead critical programmes across Security, Network, and Data Centre Services. This role is pivotal … in delivering a robust Zero Trust Network Access (ZTNA) implementation and driving strategic infrastructure transformation. Key Responsibilities: Lead the delivery of a ZTNA VPN replacement project, ensuring performance, stability, and security across the enterprise. Govern service delivery across multiple vendors and managed service providers, ensuring alignment with SLAs, KPIs, and contractual obligations. Build and maintain strong … relationships with internal stakeholders and external partners to ensure seamless end-to-end delivery. Oversee service design and introduction, ensuring new solutions are operable, scalable, and aligned with cybersecurity and architectural standards. Manage operational and cost risks, ensuring infrastructure platforms remain secure, robust, and performant. Develop business cases and deployment plans for future ZTNA use cases, with a focus More ❯

Position: Technical Service Delivery Manager Job ID: 2394/14 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for … multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … from start to finish, ensuring issues are resolved quickly and effectively. HSB Technical's client is an established and well-regarded business entity. Duties and responsibilities of the Technical Service Delivery Manager: Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits More ❯

This role leads a small but high performing team, focused on the following: Taking ownership of operational performance and team coordination Providing assurance to the Head of IT on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Contribute directly to the ongoing ISO 27001 certification and Cyber Essentials … System & Infrastructure ie monitor infrastructure, including Azure, Intune, Microsoft 365 and networking. Ensure regular patching, updates and endpoint compliance. Support the deployment and testing of configuration and policy changes. Service Delivery ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. Governance, Security and Compliance ie Support Cyber … ensure adherence to patching, backup and endpoint compliance metrics. The Ideal Candidate Were looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery in a 200-500 user Organisation. Hands on experience with Microsoft 365, Azure AD/Entra ID and Intune endpoint management (or very close experience to this) Understanding More ❯

This role leads a small but high performing team, focused on the following: Taking ownership of operational performance and team coordination Providing assurance to the Head of IT on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Contribute directly to the ongoing ISO 27001 certification and Cyber Essentials … System & Infrastructure – ie monitor infrastructure, including Azure, Intune, Microsoft 365 and networking. Ensure regular patching, updates and endpoint compliance. Support the deployment and testing of configuration and policy changes. Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. Governance, Security and Compliance – ie Support Cyber … ensure adherence to patching, backup and endpoint compliance metrics. The Ideal Candidate We’re looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery in a 200-500 user Organisation. Hands on experience with Microsoft 365, Azure AD/Entra ID and Intune endpoint management (or very close experience to this More ❯

Job summary We are seeking an enthusiastic and self-motivated individual to join our IT Service Desk, committed to delivering an excellent support experience and driving continual service improvement. You will work collaboratively across teams, communicating effectively and showing care in every interaction to ensure colleagues receive timely and professional assistance. Strong interpersonal and technical skills are essential … via telephone or remote assistance, supporting operating systems and all associated applications as well as providing support on laptops and mobile devices.o Be the initial point of escalation for Service Desk staff, dealing with any grievances sensitively, avoiding further escalation where possible. o Previous candidates need not apply. This role is not eligible for sponsorship. Week commencing 8 December … contribute "- NHS Survey, 2024. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%'' This role will report to the Service Desk Manager and is responsible for the day to day running of the internal facing IT Service Desk. The post holder will undertake a range of technical support More ❯

Technical Service Delivery Manager Location: Flexible with travel across the UK Salary: Competitive + Benefits Security Clearance: Must hold or be eligible for DV Clearance Are you an experienced Project Manager with a strong technical background and a track record of delivering complex programmes within defence or government environments? We’re looking for a proactive and capable Technical … Service Delivery Manager to lead the delivery of high-impact projects across multiple MOD contracts. The Opportunity Reporting to the Programme Director, you’ll take ownership of project delivery across key government frameworks, ensuring services are implemented effectively and supported throughout their lifecycle. You’ll be instrumental in managing technical service launches, resolving engineering challenges … and driving continuous improvement in service management. This role offers a unique blend of hands-on project management, stakeholder engagement, and strategic oversight—ideal for someone who thrives in a fast-paced, multi-contract environment. Key Responsibilities Lead delivery of MOD projects across multiple contracts, producing and maintaining high-quality documentation (PMPs, risk registers, schedules). Maintain oversight More ❯

Head of IT Service Delivery About the Role We are seeking an experienced and strategically minded Head of IT Service Delivery to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of … suppliers and contracts to achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change … and Service Level Management. Lead and manage an annual IT operational budget exceeding £1 million , ensuring effective forecasting, cost control, and value for money. Manage relationships with third-party suppliers, ensuring compliance with contractual agreements, service quality, and performance KPIs. Drive innovation and operational efficiencies through technology, automation, and process optimisation. Ensure policies, standards, and security requirements are More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

Engineering Service Operations Manager - Fire Systems C. £65,000 + Bens - South East London Office + Travel/Allowance or Car! Service Manager with Fire Alarm/Fire Safety experience to work in South East London Office and lead Admin and Engineering team, Health and Safety, etc Role is Managing Fire Alarm Service Engineers and Coordinators Health … and Safety Accreditations Account Management SLS/KPI Management BAFE Audits Residential and Commercial Customers service delivery Leading Maintenance and Service engineer team Requirements for Fire Service Manager (Fire Alarm Systems/Fire Detection) Office is in South East London (so must be commutable daily) Experience of working for a Fire Alarm, Fire Detection, Fire Safety … BAFE or FIA company to know Fire systems maintenance Service Manager, Engineering Manager, Service Delivery Manager, Service Desk Manager experience (Fire Alarm/Fire Detection/Fire Protection/Fire Safety) Benefits - for Fire Service Manager (Fire Alarm Systems/Fire Detection, etc) Salary c. £65000 Car or Car Allowance or Travel allowance Holidays Pension More ❯