1 to 25 of 247 Service Delivery Jobs in the South East

End User Services Engineer Leidos is now recruiting for a highly motivated End User Services Engineer, working in a team that provides unparalleled levels of service delivery to our existing and expanding customer base, helping position Leidos as the nationwide supplier of choice across all major outsourced ICT programmes. Leidos is expanding its Information and Communications Technology (ICT … of low levels of travel between customer sites in South Hampshire. Your passions and experience will help you become a technical specialist and process owner within our programme, including service improvement with future expectations of adding further value to our service offerings. You will be expected to contribute towards the creation and continued maintenance of technical and logistical … distribution Strong knowledge of Microsoft Endpoint Manager/Intune Strong knowledge of Microsoft O365 Admin Have experience of working in a ITIL framework A Understanding of Project Management and Service Management best practices and principles A good level of experience in current role, able to speak credibly to highly technical individuals and work with them to elicit challenges and More ❯

projects across the UK. Join our dynamic team and be part of a greener future! Job Summary : This role will be responsible for all IT operational aspects, overseeing the delivery of high-quality services to clients or internal departments. This role ensures that service level agreements (SLAs) are met, customer satisfaction is maintained, and continuous improvement is pursued … across service operations. The Service Delivery Manager will report directly to the Head of IT. This role will require you to be onsite at our London office 2-3 days per week, so being London-based or commutable is key. Key Responsibilities: Lead Service Excellence : Oversee the end-to-end delivery of IT services, ensuring … alignment with SLAs and OLAs while consistently exceeding client expectations. Performance & Demand Management : Own service delivery performance, proactively manage customer expectations, and anticipate future service needs. Incident Leadership : Take charge of critical incidents, coordinate resolution efforts, and facilitate transparent communication across stakeholders, including post-incident reviews. Continuous Improvement : Analyse internal and third-party processes to identify opportunities More ❯

external customers and becoming a world-class global IT team are our top aspirations. We are currently seeking a passionate IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You'll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment. More ❯

the future of American Express. Deliver a best-in-class digital servicing experience to everyone, everywhere, everyday. Site Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people. Our purpose is to ensure that Amex workplace technology works seamlessly and effectively. … of friction whilst providing impeccable customer service. How will you make an impact in this role? We have a fantastic open role based in our Brighton office for a Service Delivery Engineer,who will be managing a team in our customer facing Technology Concierge, supporting our deployment of world class experiences for colleagues & engineering teams globally. This role … will have access to cutting edge tools, engage with a progressive team, whilst working in a fast-paced environment where thinking outside of the box is championed.Your passion for service is critical for this role. Are you up for the challenge? Key responsibilities: Reporting into the Senior Service Delivery Manager - a key stakeholder - working closely to deliver More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

POSITION): Head of Support Services Team: Services Support Team Department: Services PURPOSE OF JOB: We are seeking a customer-focused, data-driven Technical Services Success Manager to lead the delivery of outstanding support services for our enterprise customers. This role is responsible for ensuring that our clients experience consistent, high-quality technical support aligned to SLAs and business outcomes. … Working closely with Technical Account Managers, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience. This role acts as the operational owner of the client support journey. Ensuring clarity, consistency, and excellence in service delivery. KEY RESPONSIBILITIES: Client Support Experience Serve as the operational point of contact … for clients for all support-related matters. Build strong client relationships, ensuring their support experience aligns with expectations. Manage and resolve support service escalations in a timely and structured manner. Lead monthly service reviews and contribute to quarterly business reviews (QBRs). Onboard new clients by leading support service induction meetings. Service Performance & Reporting Prepare content More ❯

and internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO to … identity management. Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service … performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure compliance with relevant regulations (e.g., ISO 27001, GDPR). Lead incident response and disaster recovery planning/testing for internal More ❯

HIRING UPDATE 📢❗ Greetings from Mastek!!! We are actively hiring for Oracle Service Delivery Manager About the job 👇 Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle Service Delivery Manager The Service Delivery Manager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding of Enterprise Cloud … SaaS solutions like Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The Service Delivery Manager will focus on continuous … Candidate should have demonstrated experience in guiding teams towards continuous improvement of Enterprise Applications like Oracle ERP/HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the More ❯

team. Grow Your Career with NTT DATA The Services Architect is a seasoned subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across multiple technology domains. This role is responsible for the development of competitive, innovative … remain engaged during and post the implementation of services designed and may be required to participate in renewals. What you'll be doing Key Responsibilities: Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains. Conducts sales presentations, product demonstrations, installation, and maintenance of company products. Designs the Managed … Service offering, interfacing with the platform delivery team. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability. Supports the validation processes by obtaining sign-off More ❯

across their UK and European offices. This is a key hire within their Technology Services function, reporting into the Infrastructure & Security Manager. You’ll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers – while also driving continuous improvement across user support, service processes, and operational tooling. The business is … are run. They’ve got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction. Act as escalation point for major incidents – coordinating resolution and keeping stakeholders informed. Take ownership of Incident, Request, and Escalation processes … and chair CAB meetings. Support desktop, mobile, and office IT environments – including vendor relationships, licensing and asset management. Work closely with internal teams and external partners to align on service improvement priorities. Occasionally travel to European offices when required. Key Experience We’re Looking For: Solid experience in a technical operations, IT service delivery, or service More ❯

lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with … the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work … alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: As a Technical Service Desk Engineer, you will provide high-quality support and be a point of escalation for the Bytes Software Services functions and its staff. You will deliver essential business support … environment, while improving users' IT experience and Bytes Software Services Systems. Additionally, you will support and coach newer team members, contributing to the overall success of the team and service delivery. KEY RESPONSIBILITIES: Be a friendly and supportive point of contact for all Bytes colleagues seeking support. Support users through logging Service Requests via the Customer Portal or … navigating ‘self-help’ information via SharePoint sites. Log and triage all incident tickets, capturing detailed information to support investigations. Use the online service desk to handle support calls. Document processes and reference guides. Support wider IT teams in the delivery of projects where applicable. Use SCCM, Azure, Cloud Services, VMWare, NetApp, and SQL applications. Provide a professional and More ❯

a key point of contact for issue resolutions, managing incidents, troubleshooting day-to-day application problems, and providing swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. -This role will be working within the Front Office … Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Collaborate with relevant teams to plan, test and implement on-going enhancements … desk responsible for front office production applications. Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes). Able to manage incidents and service requests while providing timely status updates to users. Experience of a trading-based service delivery environment. Communication with the business and third-party vendors tracking delivery More ❯

with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed … and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are currently undertaking a major technology and business transformation programme including the implementation of Workday for HR, Finance, PSA … and escalate issues to other support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery Work in close collaboration More ❯

s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are seeking a skilled Lead IT Service Management (ITSM) Architect with ServiceNow expertise to drive a critical transformation program within our IT organization. You will shape the future of our IT operations by delivering ServiceNow platform … architectural designs, technical specifications, and roadmaps for ITSM modules (Incident, Problem, Change, Request, CMDB, Event Management, Operations Management) within ServiceNow Process Optimisation - Streamline ITIL processes (e.g., Incident, Problem, Change, Service Desk) to align with AIOps and ServiceNow best practices Performance & Optimisation - Define KPIs and metrics to evaluate program's success and identify opportunities for system optimisation, performance improvements, & automation … Management - Identify and mitigate potential risks associated with architectural decisions and technology implementations Collaboration - Collaborate effectively with business stakeholders, IT teams, and external partners to ensure alignment and successful delivery Documentation - Create and maintain clear and concise technical documentation, including architectural blueprints, design patterns, and standards About You Significant experience in ITSM architecture, particularly with ServiceNow, is beneficial. We More ❯

Contract Opportunity: IS Service Delivery Lead 📍 Location: Hybrid – 3 days on-site 🗓️ Duration: 8 months 💼 Rate: Competitive Daily Rate 🕒 Working Pattern: Full-time, hybrid Are you a senior IT service delivery professional with experience managing complex service transitions and operational excellence in IT environments? My client is looking for an experienced Interim Delivery Lead … to support two strategic initiatives: 🔒 Cyber Resilience Programme (CRP) – Enabling BAU readiness to meet NIS-CAF EP compliance 🔄 Transition from Kyndryl to TCS – Leading efforts to transform service delivery under a new outsourced model This is a hands-on leadership role requiring deep service management knowledge, coaching and mentoring capabilities, and a proactive approach to continuous improvement. … Your Role Will Involve: ✔️ Covering and supporting the IS Customer Service Delivery Lead ✔️ Supporting the IS Service Transition Lead during major transition phases ✔️ Leading, guiding, and coaching in key IT service processes under a SIAM model ✔️ Overseeing CRP implementation and successful transition to TCS as the new delivery partner ✔️ Helping embed service excellence and More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL … practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and external service review meetings. Document meeting minutes and oversee or assign More ❯

Service Delivery Engineer (24/7) Opportunity: Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen candidate must have a background in 2nd/3rd line More ❯

We are looking for a Technical Service Manager to assist the Head of Global Service Delivery in ensuring that the Cloud Operations & End User Computing teams consistently provide an expert, efficient, and highly customer-focused IT support service to our Managed Service Clients’ user community within agreed service levels, managing reported incidents and requests … the requisite level of detail, to ensure a high quality support service. The manager will also act as one of the deputies in the absence of the Head of Service Delivery, acting as a first point of contact for technical escalations where necessary, whether scheduled or ad hoc, as defined by the Head of Service Delivery. Required … Skills Demonstrates a breadth & depth in knowledge of Service Delivery Management Standards & practices Experienced in managing teams in order to delivery high quality outcomes Experience in managing the development and delivery of custom workflows in ServiceNow is required, as well as experience in integrating multiple disparate data feeds into consolidate reports using PowerBI is highly desirable. More ❯

Service Desk Manager - OIR35 - £325 PD Company: A highly reputable enterprise organisation is currently recruiting a Service Desk Manager who has strong experience running a Service Desk, encompassing Service Support and Service Delivery with an on premise 365 estate. This a hands on role, managing a team of three and assisting with ticket resolution … month rolling contract with scope to move into a permenant post with travel to office in Kent on occasions. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience … of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and Experience: At least years of proven experience as a Service Desk Manager within the IT More ❯

Job Description As Head of IT Operations, your key responsibilities are to manage the company's IT, Telecoms & Hardware. You will be required to manage specialist IT 3 rd service partners/consultants. The role involves having a strong focus on IT security, managing risk, and remaining compliant (CE/DRP/ISO). Roles & Responsibilities: Stay up to … ensure operational resilience in the event of a crisis. Oversee the Change Management process to ensure IT system and infrastructure updates are implemented smoothly, minimizing business risk. Manage IT service delivery, ensuring efficient day-to-day IT operations across all locations. Maintain and oversee relationships with third-party IT providers and suppliers. Address and resolve IT-related queries … manage asset inventories, process invoices, and procure hardware as needed. Participate in relevant training and development activities to enhance skills and effectiveness. Ensure IT issues are resolved within agreed service levels (SLAs), with appropriate communication and escalation where necessary. Manage IT onboarding and offboarding processes, ensuring staff have appropriate system access and permissions. Administer employee mailboxes, service accounts More ❯

members of personnel from over 80 nations based across its six sites: Heidelberg (Germany), Hinxton near Cambridge (UK), Grenoble (France), Hamburg (Germany), Rome (Italy) and Barcelona (Spain). In service of its world-leading life sciences services, training, and research, EMBL-EBI operates a substantial infrastructure estate, comprising 500PB of raw storage, high bandwidth networks, multiple High Performance Computing … large VMWare presence. The Head of Infrastructure Services leads a multidisciplinary IT team responsible for the operation and evolution of this massive infrastructure. They will build and maintain a service roadmap, adapting to the diverse IT requirements of the scientific teams across EMBL-EBI. This involves building strong internal relationships, both within the IT department and more widely with … now and into the future. The Head of Infrastructure is crucial in ensuring operational excellence, efficiency, and continuous alignment of services with the needs of a dynamic research and service delivery organisation. EMBL-EBI supports hybrid working, and this position requires on-site working for at least 2 days per week. Your role Strategic Leadership Define the team More ❯

troubleshooting experience and IT project implementation skills within the area of Microsoft and Networking technologies. As the Senior Infrastructure Engineer/Network Support Technician you work within the IS Service Delivery team and youll be instrumental in keeping the organisation connected and resilient. Youll support, maintain and enhance the core infrastructure across physical and cloud environmentsmanaging everything from … including physical and cloud services (IaaS, SaaS etc.), storage and networking Support and maintain DR and business continuity Support integration of systems and services with 3rd party platforms and service providers Ensure systems and services maintain security and integrity through the use of best practice and industry standards Plan, support and deliver project workstreams and operational initiatives across infrastructure … domains Support and maintain services and solutions for the successful delivery of end user compute services including End Point Manager (Intune) Act as a point of escalation for IS Operations teams CANDIDATE REQUIREMENTS Relevant professional qualifications and/or membership of appropriate professional body IT related certifications: CCNA, MCSE, MCP or demonstrable experience in a similar role Proven and More ❯