1 to 25 of 92 Service Management Jobs in the South East

better, safer and more sustainable world. KBRs Estates Intelligence division specialise in enabling clients to make informed decisions about the operational and strategic management of their estates and asset portfolios, including the external supply chain retained to deliver asset management and maintenance services. KBR has developed and implemented … innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services, which is an evolving model ...

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level required to obtain: DV We are seeking an experienced and proactive Service Architect to lead and own the service management input … activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will ...

annum based on a 36-hour working week. We are excited to be recruiting for a skilled and highly motivated Unit 4 Service Delivery Team Leader to join our dynamic MySurrey Service Delivery team. Reporting to the Service Delivery Manager, you will join the wider … Service and work as part of a team with the autonomy to succeed in a lively, friendly environment. We are committed to investing in our staff and supporting every individual to achieve their full potential. The team is based in Woodhatch, Reigate but we promote a hybrid approach ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration and automation … capabilities as a strategic extension of their IT operations. Youll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud … environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents ...

problem-solving skills. Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. Experience in IT service management and delivery based on ITIL service management standards. Experience working with Juniper Virtual Chassis and Clustering technology Experience with configuring/… Junos Space, Security Director, Apstra. Security Platforms: FortiGate, F5 BIG-IP (Load Balancing/AWAF), Pulse Secure/Ivanti, high-grade encryption. Identity & Access Management: Cisco ISE (full lifecycle), Windows NPS (RADIUS/802.1X). Monitoring & Observability: SolarWinds, Splunk. Core Network Services: IPAM, DHCP, DNS. Effective communication with technical ...

Inside IR35 Location: Reading (Hybrid working available) Role Overview We are seeking an experienced IT Asset Manager to take ownership of the full lifecycle management of IT assets, including hardware, software, and configuration items. This role is responsible for defining and embedding a robust IT Asset Management (ITAM … strategy, ensuring assets are managed efficiently, compliantly, and in line with organisational standards. The role reports into the Head of Service Management and includes responsibility for leading a small ITAM team. Key Responsibilities Partner with the Head of Service Management to define and deliver a comprehensive ...

Role: Deputy Service Desk Lead (Shift Based) Salary: £30,000 - £32,500 Location: Shrivenham (Hybrid 1 Week On-Site, 1 Week Remote) Network IT are supporting a fast-growing organisation seeking a Deputy Service Desk Lead to help oversee day-to-day Service Desk operations … shift-based environment. You will play a key role in supporting the Shift Leader, guiding a team of Service Desk Engineers, and ensuring customer-focused, high-quality technical support delivery across all incoming incidents and requests. This is an excellent opportunity for an experienced Service Desk professional ready ...

Service Delivery Manager Must have an Active DV Clearance An opportunity is available for a Service Delivery Manager to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability … availability, and cost control. The Service Delivery Manager will lead service assurance and continuous improvement within a high security operational setting. About the Role - Service Delivery Manager As a Service Delivery Manager , you will own service performance across infrastructure and support functions, working closely with ...

Service Desk Analyst - £31k - Hybrid Work About the Role We are seeking a customer-focused Service Desk Analyst to provide high-quality IT support to both head office and remote/site-based staff. You will play a key role in ensuring IT services are delivered efficiently, professionally … line with agreed service levels and defined processes. This is an excellent opportunity for an experienced Service Desk professional who thrives in a fast-paced environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using ...

looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms … communication, prioritising, escalating and resolving incidents and requests. The Service Desk Team leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Team. What You'll Do ·Provide ...

high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value … through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales ...

Develop comprehensive test strategies, detailed test plans, test cases, and test scripts (both manual and automated) covering functional and non-functional requirements. Test Execution & Management Execute various types of testing, including Functional, System Integration, Regression, UAT support, Performance, and Security testing . Focus testing efforts on custom workflows, integrations … ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management ...

Service Manager Full time, fixed term for up to 12 months (maternity cover) Based Horizons (Reading, Berkshire) with up to two days per week working from home Salary circa £45,000 pa plus benefits An opportunity has arisen for an IT Service Manager to join our busy Technology … around 300 employees, 200 Associate Lecturers, and 4,000 students. You will need to take a proactive and hands-on approach, working to optimise service processes and drive continuous improvement in the service desk environment. You will line manage the IT Support team, acting as an escalation point ...

Technical Support Engineer to join an established IT Operations team in London. This is a replacement hire, joining a collaborative support function where service quality, accountability, and clear processes are genuinely valued. What’s on offer Salary up to £40,000 Shift pattern between 8:00am and 6:30pm … Monday to Friday Join an experienced support team of 12 engineers Exposure to both technical engineering and service management Stable, professional services environment with modern tooling What you’ll be doing Providing third-line technical support and owning incidents end to end Working within ITIL v4-aligned processes ...

operations across SCG, ensuring that systems and services remain secure, available and performant. Responsibilities: Overseeing and being accountable for all infrastructure systems including cloud service management, datacentre management, and email system management. Managing and maintaining backup and recovery operations. Overseeing infrastructure maintenance, system upgrades, and migrations. Ensuring … infrastructure endpoint protection and patch management are maintained. Monitoring and ensuring infrastructure performance meets business requirements. Leading the technical resolution of major service outages (MSOs) and ensuring appropriate escalation. Communicating with the business during major incidents. Overseeing change request authoring and approval processes. Chairing or participating in Change ...

About the job. National Highways has an exciting opportunity for a Senior Technology and Availability Analyst to join our Technology Performance and Availability Management (TPAM) team within Digital Services. In this role, you will work closely with the TPAM Lead to oversee the full lifecycle of performance and availability … data, collaborating with key stakeholders including data scientists, data architects, system and service owners, product owners, and commercial partners. As a Senior Technology and Availability Analyst, you will play a pivotal role in ensuring that Digital Services supports both road users and operational teams to remain reliable, resilient ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

Service Delivery Manager - Bracknell (Hybrid) - MSP - £43k-£47k Do you thrive in leadership roles and want to join a growing MSP that truly invests in its people? Due to continued expansion, a dynamic Managed Services Provider based in Bracknell is looking for an IT Service Delivery Manager … lead their 7-person service desk team . Supporting over 60 clients , this MSP prides itself on a collaborative culture, excellent customer service, and strong technical delivery. You'll step into a key leadership role where your experience in service management, people development, and operational excellence ...

lead the IT function and ensure the seamless delivery of IT services across the business. This role will oversee end-to-end IT service delivery, supporting engineering teams and wider business operations across on-premise and cloud environments. You will take ownership of the IT strategy and roadmap, manage … systems remain secure, scalable and aligned with current and emerging technologies. Key Responsibilities Team Leadership Lead and manage the IT department, including recruitment, performance management, development, mentoring and wellbeing. Build a culture of collaboration, continuous improvement and customer-focused service delivery. Ensure appropriate resourcing, capability and planning ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse ...

working with a well-established technology services organisation that’s looking to appoint a Service Delivery Manager to take ownership of service performance across a portfolio of enterprise clients, with a strong focus on network-led and infrastructure services . This role suits someone who understands technology delivery … managing people and customers, and wants the opportunity to shape how services are delivered rather than simply keeping the lights on. The Role As Service Delivery Manager, you will be responsible for the end-to-end delivery of managed and support services, working closely with technical teams and customers ...

Title: IT Service Desk Agent Location: Portsmouth (HM Naval Base) Service Area: Information Management and Technology Department Hours of Work: 37 hours per week What You’ll be doing as an IT Service Desk Agent: You’ll act as the first point of contact … issues via phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues such as password resets, account access, and software installations. The Service Desk Agent is customer facing and fully office based. You’ll Have: Some experience in a Service ...

Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across … configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping ...

problem-solving skills. • Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. • Experience in IT service management and delivery based on ITIL service management standards. • Experience working with Juniper Virtual Chassis and Clustering technology • Experience with configuring/… Junos Space, Security Director, Apstra. • Security Platforms: FortiGate, F5 BIG-IP (Load Balancing/AWAF), Pulse Secure/Ivanti, high-grade encryption. • Identity & Access Management: Cisco ISE (full lifecycle), Windows NPS (RADIUS/802.1X). • Monitoring & Observability: SolarWinds, Splunk. • Core Network Services: IPAM, DHCP, DNS. • Effective communication with technical ...