26 to 50 of 357 Service Management Jobs in the South East

HIRING UPDATE 📢❗ Greetings from Mastek!!! We are actively hiring for Oracle Service Delivery Manager About the job 👇 Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle Service Delivery Manager The Service Delivery Manager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding of Enterprise Cloud SaaS solutions like … Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The Service Delivery Manager will focus on continuous improvement and delivering efficiencies. … HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service More ❯

We are looking for a service oriented, analytical individual who thrives in a collaborative, team focused culture. You will work closely with service managers, technical teams, business stakeholders, suppliers, and your team to ensure the delivery of effective, consistent, and high quality Problem Management services across Thames Water. We are seeking a Problem Management Lead to … support and enhance the end to end Problem Management process across all Thames Water business areas. You will be responsible for identifying root causes of major incidents, ensuring timely corrective actions, and driving continuous service improvement to reduce service disruptions and improve operational stability. What you’ll do as a Problem Management Lead Problem Management: Support the maintenance and execution of the Problem Management process, policies, and procedures. Coordinate and track problem records to root cause identification and permanent resolution. Ensure compliance with Problem Management standards across all service delivery teams and third party suppliers. Governance & Compliance: Ensure Problem Management activities are aligned with ITIL standards and regulatory obligations. Support More ❯

yet have been largely neglected both by traditional high street banks and modern fintech providers Role Description We are looking for a dynamic, hands-on and forward-thinking IT Service Manager to join our team. The successful candidate will oversee the service desk and lead our IT service management function, focusing on delivering a best-in … class IT experience for all users. This role requires both management and technical background to lead by example, driving continuous improvement across IT services, and ensuring exceptional service delivery, customer satisfaction, and operational excellence. The role requires a proactive approach, the ability to work autonomously, and strong organisational skills. Principal Accountabilities Working very closely with different functions within … the company, including Incident Management, Customer Technical Support, Technology, & Delivery Squads to: Lead the service desk function, mentor, and manage the team, offering guidance and support to foster high performance and encourage professional growth. Full responsibility of IT service desk operations, actively driving resolutions of service desk tickets and requests while ensuring the delivery of exceptional More ❯

Social network you want to login/join with: Technical Service Delivery Manager - AWS, slough col-narrow-left Client: Amber Labs Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Technical Service Delivery Manager - AWS The Company: At Amber Labs … together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Role Summary: We are seeking an experienced Technical Service Delivery Manager with strong knowledge of AWS Cloud to manage the successful delivery of IT services, ensuring customer satisfaction, operational excellence, and continuous improvement. You will work closely with … cross-functional teams including infrastructure, cloud operations, DevOps, and third-party vendors. Key Responsibilities: Own and manage end-to-end service delivery for AWS-based and hybrid cloud solutions. Ensure SLAs, KPIs, and OLAs are met across services and platforms. Act as the primary escalation point for all service issues related to AWS and cloud infrastructure. Collaborate with More ❯

Job Summary: Senior Service Desk Analyst – Epsom/Hybrid Bring your expertise. Make your impact. Grow with us. Are you ready to take the next step in your IT support career? We’re looking for a passionate, proactive, and technically skilled Senior Service Desk Analyst to join our team in Epsom (with hybrid working options). This is … more than just a support role — it’s an opportunity to be part of a team that’s redefining how exceptional IT service is delivered. You’ll handle a mix of 1st and 2nd line queries, contribute to team leadership, and help drive continuous improvement across our Service Desk. Job Description: What You'll Be Doing Be the … trusted point of contact for customers via phone, email, and self-service portal Provide 1st and 2nd line support, resolve escalations, and help drive timely issue resolution Perform root cause analysis and raise enhancement requests to improve customer experience Execute server maintenance, SaaS deployments, and upgrades. Support TechOps projects (e.g., Disaster Recovery, SQL upgrades) and l iaise with third More ❯

growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help … working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket processing Analyse performance trends and recommend system/process optimisations Build dashboards and … reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with service management best practices Requirements 2–3 years' experience in an Operations Support More ❯

be part of an innovative team working to define and deploy world-class customer solutions using the ServiceNow platform. You will provide process and technical expertise as a consulting service to clients, contributing to the design and delivery of ServiceNow solutions, including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business … solutions and training clients. What do I need to succeed? Several years of experience in ServiceNow design and development, preferably in a consulting environment. Understanding of Business Analysis and Service Management concepts, delivery assurance principles, and procedures. High level of knowledge of the ServiceNow application, with experience in platform delivery and enhancement. Experience focusing on ServiceNow IRM, GRC … and BCM modules. Certifications such as ServiceNow Certified Administrator, ServiceNow Certified Implementation Specialist, and ITIL Foundation. Additional certifications in GRC, SecOps, HR, CSM, FSM, CMDB, ITOM, Service Portal, ITAM, Discovery, PPM, or PA are advantageous. Strong communication skills, ability to present solutions to customers including senior management, and a focus on customer service. Ability to work independently or More ❯

Social network you want to login/join with: BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to … believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly … and operations in the Global IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies. Working with the More ❯

world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates … part of a wider technology and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the ongoing maintenance and improvements to … and escalate issues to other support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery Work in close collaboration with More ❯

world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates … part of a wider technology and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the ongoing maintenance and improvements to … and escalate issues to other support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery Work in close collaboration with More ❯

Date: 15.07.2025 col-wide Job Description: Overview A world-leading biotechnology firm at the forefront of scientific innovation is seeking a dynamic IT Operations Team Lead to oversee the management, stability, and continuous evolution of its critical IT infrastructure. This is a hybrid role combining strategic leadership with hands-on technical expertise, ideal for a seasoned IT professional looking … team of engineers, driving accountability, performance, and continuous improvement Deliver infrastructure enhancements across cloud platforms, virtual environments, and on-premise systems Take ownership of operational processes including Major Incident Management, Change Management, Capacity Planning, and Supplier Management Ensure system performance, availability, and security across the global infrastructure estate Collaborate with vendors, internal stakeholders, and project management … objectives Lead the migration of on-premise workloads to cloud platforms (particularly AWS) Monitor and tune system performance; identify and resolve performance issues proactively Participate in the design and management of data centre environments Maintain robust security practices aligned with compliance standards including ISO 27001 and 20000 Required Skills & Experience 10+ years of experience in IT infrastructure, systems administration More ❯

Date: 15.07.2025 col-wide Job Description: Overview A world-leading biotechnology firm at the forefront of scientific innovation is seeking a dynamic IT Operations Team Lead to oversee the management, stability, and continuous evolution of its critical IT infrastructure. This is a hybrid role combining strategic leadership with hands-on technical expertise, ideal for a seasoned IT professional looking … team of engineers, driving accountability, performance, and continuous improvement Deliver infrastructure enhancements across cloud platforms, virtual environments, and on-premise systems Take ownership of operational processes including Major Incident Management, Change Management, Capacity Planning, and Supplier Management Ensure system performance, availability, and security across the global infrastructure estate Collaborate with vendors, internal stakeholders, and project management … objectives Lead the migration of on-premise workloads to cloud platforms (particularly AWS) Monitor and tune system performance; identify and resolve performance issues proactively Participate in the design and management of data centre environments Maintain robust security practices aligned with compliance standards including ISO 27001 and 20000 Required Skills & Experience 10+ years of experience in IT infrastructure, systems administration More ❯

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter's business - aligned to a strategic … will include leading a team in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the following: building and/or … be responsible for a portfolio of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model and necessary plans - supporting the More ❯

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter's business - aligned to a strategic … will include leading a team in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the following: building and/or … be responsible for a portfolio of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model and necessary plans - supporting the More ❯

end-users as part of the Global IT team, focusing on hardware and software related issues impacting multiple platforms. Candidate must perform job with a high degree of customer service with an emphasis on quality work, along with a good technical knowledge of end user systems. Essential Duties and Responsibilities: Monitor assigned incident queue(s), update and action tickets … records of IT services, solutions, and configurations. Any other tasks that may be required from day to day. Knowledge and Skills: Communication: Strong verbal and written communication abilities. Customer Service: Ability to provide excellent client-facing support. Teamwork: Ability to work well as part of a team. Attention to Detail: Keen eye for detail and accuracy. Experience in the … systems required: Basic Networking concepts Intel/Macintosh Workstations & Laptops Windows 10, 11/OSX Network Printers configuration and support Mobile Devices (Smartphone/Tablets) – Android/iOS MO365 Service Now Incident/Service Management Systems Experience in the following systems preferred but not required: Lotus Notes/M0365 Remote Support Tools (TeamViewers) Active Directory/Microsoft More ❯

We are looking for a Technical Service Manager to assist the Head of Global Service Delivery in ensuring that the Cloud Operations & End User Computing teams consistently provide an expert, efficient, and highly customer-focused IT support service to our Managed Service Clients’ user community within agreed service levels, managing reported incidents and requests throughout … the requisite level of detail, to ensure a high quality support service. The manager will also act as one of the deputies in the absence of the Head of Service Delivery, acting as a first point of contact for technical escalations where necessary, whether scheduled or ad hoc, as defined by the Head of Service Delivery. Required Skills … Demonstrates a breadth & depth in knowledge of Service Delivery Management Standards & practices Experienced in managing teams in order to delivery high quality outcomes Experience in managing the development and delivery of custom workflows in ServiceNow is required, as well as experience in integrating multiple disparate data feeds into consolidate reports using PowerBI is highly desirable. Deep understanding of More ❯

Location: UK - Milton Keynes | Job-ID: 213515 | Contract type: Standard | Business Unit: Service Desk Life on the team Job Title: Service Desk Analyst Location: Milton Keynes, UK Company: Computacenter Job Type: Full-Time - This does cover a soft-shift pattern - 5 days Additional Comments: Due to the level of security clearance required, only UK nationals will be considered. … About the Role: Computacenter is seeking a motivated and customer-focused Service Desk Analyst to join our team in Milton Keynes. In this role, you’ll be delivering first-line IT support and exceptional service desk assistance to one of our key clients. If you’re enthusiastic about technology and thrive in a fast-paced environment, this could … be the perfect role for you. What you’ll do Act as the first point of contact for all IT support queries via phone, email, or ticketing system Queue Management Troubleshoot technical issues and provide timely solutions or escalate as needed Accurately log incidents and requests into the service management tool Follow established procedures and knowledge articles More ❯

remain engaged during and post the implementation of services designed and may be required to participate in renewals. What you'll be doing Key Responsibilities: Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains. Conducts sales presentations, product demonstrations, installation, and maintenance of company products. Designs the Managed … Service offering, interfacing with the platform delivery team. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability. Supports the validation processes by obtaining sign-off from technical … service, and costing stakeholders. Provides services design of solutions for the client that will be commercially competitive whilst mitigating risk. Maps the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results More ❯

Job Title: Service Delivery Manager About the role you're considering As a Service Delivery Manager, you’ll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You’ll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an exciting opportunity to work … of pre-employmentchecks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation. Implement and manage a service governance … plan, ensuring service level agreements (SLAs) are met and continuously improved. Collaborate with internal teams to monitor service status, resolve issues, and deliver high-quality outcomes. Oversee financial performance, including forecasting, invoicing, and cost management, ensuring accuracy and transparency. Represent delivery in client discussions, ensuring contractual obligations and service expectations are met. You can bring your More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support … with a customer-first mindset. Ability to work independently, manage priorities, and remain calm under pressure. Strong problem-solving skills and attention to detail. Familiarity with ITIL practices and service management tools (e.g., ServiceNow) is a plus. Working Conditions: On-site presence required 5 days a week at the London Head Office. Occasional out-of-hours support may More ❯

Are you looking to take your first step in a career in IT? If you have the expertise in delivering outstanding customer service and even a foundation level knowledge of IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a … new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria’s public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for someone to resolve each query with using outstanding … customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also would like someone who can take ownership of the more complex queries that have previously been escalated and had a resolution defined, to avoid the same issue being raised on multiple occasions. This team is brand More ❯

the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will support the team with training, expertise, mentoring, and best practices related to enterprise application … technology, architecture, and support. You will work with global R&D (Research & Development), Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous … caused by repetitive incidents Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to More ❯

join our client. As a key member of the team, you will be responsible for ensuring the stability and reliability of the systems, while also driving business continuity, team management, and vendor partnerships. With a strong technical background in SAP CPI and Process Orchestration, you will provide hands-on support and integration development expertise to drive integration architecture capabilities. … retail experience with SAP Cloud Platform Integration, we want to hear from you. **Required Skills** * Significant in-depth business process and technical experience in SAP Cloud Platform Integration, API Management, and EIC * Expertise in integration architecture capabilities, including integration platforms and toolsets * Hands-on skills in areas such as ESR/CPI Mapping, Groovy, Java, and familiarity with agile … development methodologies (Scrum and Kanban) * Strong awareness and adherence to best practices of coding, testing, and deployment * Experience with SAP API Management (Integration Suite), Edge Integration Cell, and Advanced Event Mesh **Nice to Have Skills** * Experience with Azure DevOps or Jira for managed backlogs * Familiarity with managed services and cloud-based solutions * Knowledge of IT service management More ❯

Join to apply for the Junior Release Engineer role at Midland Credit Management, an Encore Capital Group Company . An exciting opportunity has arisen to join Cabot in Kings Hill as a Release Engineer. This is a hybrid role with travel to Kings Hill, ME19 4UA, when required. Key Accountabilities & Responsibilities Assist with the creation and maintenance of software … release plans, timelines, and schedules. Work closely with development teams to ensure release preparation and documentation is both timely, accurate and of high-quality. Support the CCM Change Management Process by raising Requests for Change (RFC) and representing them at Technical Review Board (TRB) and Change Approval Board (CAB) where appropriate. Coordinate software releases, ensuring all dependencies are met … software releases and environments. Ensure that all release documentation is complete and current. Assist in the maintenance of release processes and procedures. Continuously evaluate and improve release and environment management practices. Assist in managing development, test, staging, and production environments, ensuring they are stable and secure. Stay current with industry trends and best practices related to release and environment More ❯

stack and GenAI applications. This is a pivotal role focused on the deployment, maintenance, and optimisation of the firm’s core systems that support legal workflows, document and matter management, and AI-enhanced productivity. PLEASE NOTE - Proven experience working with Legal Applications is a MUST to be considered for this position You will work closely with legal teams, vendors … e.g., iManage, Litera, Intapp). Experience working with GenAI tools, prompt engineering, and AI governance. Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server. Familiarity with ITIL-based service management (ConnectWise experience a plus). Excellent problem-solving, stakeholder engagement, and communication skills. Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable. For full details More ❯