26 to 50 of 88 Service Management Jobs in the South East

Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi-vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across … foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle and operational support ...

refresh programme. The OAT Manager role will focus on ensuring that new or upgraded infrastructure platforms are fully operationally ready before moving into live service, working closely with infrastructure delivery, operations, and service management teams. Test Manager’s Key Duties: Develop and manage the Operational Acceptance Testing … user platforms Ensure monitoring, alerting, backup, recovery, and resilience capabilities are tested and operationally ready Validate operational processes including security controls, access management, patching, and vulnerability management Support infrastructure migration and cutover activities by ensuring rollback, recovery, and operational procedures are in place Work closely with infrastructure delivery ...

Plan and manage Infrastructure provisioning for new services for delivery of large or complex change, and infrastructure change including patching, upgrades, service continuity tests and fixes, Deliver a smooth and seamless transition into production, minimising service risk for our business and customers. The role will require working from … services within SLA Build effective relationships with virtual teams and other stakeholders, managing expectations and inspiring confidence in delivery Define, apply and improve infrastructure management policies, procedures and governance, in line with industry best practice Key Skills and Experience : Good experience in Service Management – Change Management ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

term career progression within a growing business Supportive and collaborative working environment Bonus Private Healthcare Business Application Manager – Job Overview Lead governance and operational management of business applications across the organisation Define and maintain role-based access controls and permission frameworks Ensure systems align with security standards including Cyber … performance, and adoption, providing data-led improvement recommendations Identify opportunities for optimisation, consolidation, and efficiency across platforms Promote strong data governance, quality, and information management practices Support IT service management processes including incident, request, and problem management Develop user guidance, training materials, and knowledge resources Establish ...

term career progression within a growing business Supportive and collaborative working environment Bonus Private Healthcare Business Application Manager - Job Overview Lead governance and operational management of business applications across the organisation Define and maintain role-based access controls and permission frameworks Ensure systems align with security standards including Cyber … performance, and adoption, providing data-led improvement recommendations Identify opportunities for optimisation, consolidation, and efficiency across platforms Promote strong data governance, quality, and information management practices Support IT service management processes including incident, request, and problem management Develop user guidance, training materials, and knowledge resources Establish ...

across turn IT on. The Role Reporting directly to the Managing Director, the Operations Director will provide strategic and operational leadership across our core service delivery functions: Service Desk Regional Technical Teams Project Delivery This is a key role shaping how we scale, transform and continuously improve … deliver an excellent customer experience for schools. Working as part of the senior leadership team, you will drive operational transformation, strengthen performance across all service areas and ensure our operational model supports our commercial and strategic objectives. Direct reports include the Head of Service Delivery, Head of Service ...

doing Own day-to-day operations across a large portfolio of live digital services Lead ITIL-aligned processes including incident, problem, change, release, and service management Drive proactive service assurance, monitoring, and continuous improvement Ensure rapid resolution of issues impacting availability, security, or performance Support the smooth … transition of services from delivery into live operations Manage third-party suppliers and ensure SLAs are consistently met Produce service reporting, performance insights, and risk assessments for senior stakeholders Maintain governance aligned to public sector/defence standards and cyber security requirements What we're looking for Strong background ...

profile. For this role, you must be able to demonstrate: End-to-end ownership of enterprise platform services (not projects or products) Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management Experience operating within ITSM frameworks (incident, problem, change, release governance) Ownership of service governance … progress through people and market-leading technology. This role is responsible for the end-to-end ownership of a global data/analytics platform service domain, ensuring performance, stability, governance, and continuous improvement.You will sit between Technology Operations, Architecture, and business stakeholders, ensuring that platform services are well-governed ...

services and project outcomes. Work in close partnership with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...

Service Design Lead - 6-Month Contract | £590/day | Inside IR35 | 3 Days/Week | Milton Keynes | Active SC Clearance Required We are seeking an experienced Service Design Lead to join a high-profile government programme for a 6-month contract. This role is inside IR35 , based … offers a flexible 3 days per week onsite and a competitive daily rate of £590/day . Key Responsibilities: Lead end-to-end service design for large-scale IT and digital services, translating business, user, and operational requirements into coherent, cost-effective Service Design Packages (SDPs). ...

Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across … configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping ...

Lead to play a pivotal role in developing a resilient, stable and well-governed IT environment. This is a key position within the IT Service Assurance function, ensuring that change activity is effectively controlled, risks are minimised, and underlying problems are proactively identified and resolved. The role offers … working model - 2 days onsite The Role As the IT Change and Problem Lead , you will take ownership of the end-to-end Change Management lifecycle, alongside leading Problem Management activities (approx. 70% Change/30% Problem). You will ensure that all changes impacting applications, services ...

Lead to play a pivotal role in developing a resilient, stable and well-governed IT environment. This is a key position within the IT Service Assurance function, ensuring that change activity is effectively controlled, risks are minimised, and underlying problems are proactively identified and resolved. The Role … Change and Problem Lead , you will take ownership of the end-to-end Change Management lifecycle, alongside leading Problem Management activities (approx. 70% Change/30% Problem). You will ensure that all changes impacting applications, services and infrastructure are effectively assessed, approved, scheduled and communicated. In addition ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This is an excellent … opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

Role Overview Working as part of a team of analysts and administrators across a range of contracts to specific service level agreements. Key Responsibilities Day to Day: Provide oversight of the receipt, identification, storage and withdrawal of all supported CIs & Assets Provide oversight of the management … onboarding process Support SMO process owner and Product managers in the creation of processes & procedures Provide training Essential Skills Knowledge of ITIL service management processes and practices Knowledge of Asset and Configuration management processes Recognised ITIL Foundation Computer Sciences Certificate or equivalent Experience and knowledge ...

matrix organisation. The role sits at the heart of the project delivery lifecycle and is responsible implementation of solutions and successful transition into BAU service operations. The role is accountable for the project being delivered to time, scope and budget and projects will be delivered using the defined … manage the delivery of the requirements ensuring delivery scope is maintained and that the overall technology solution meets the business objectives Definition and management of an effective communication plan Ensure project delivery meets governance standards, protecting the boundaries of the baseline plan and effectively managing change control Budget creation ...

About the Team In service of its world-leading life sciences services, training, and research, the Applications team within ITS operates a substantial platform based on circa 120 Kubernetes clusters, combining a large VMware on-premises estate with a growing presence in public cloud. The Platform Coordinator will oversee … developers, bioinformaticians, and learners across EMBL-EBI, contributing directly to the success of EMBL-EBIs training mission. The role requires strong technical leadership, stakeholder management, and a holistic view of platform operations to ensure efficiency, cost control, and high service quality across all environments. In addition, the Platform ...

technical delivery, infrastructure engineering, or purely managing small teams without regional ownership. You must be able to demonstrate: Ownership of technology operations or service delivery across a region, country, or major business unit Acting as the senior escalation point for major incidents and service issues, engaging directly with … business stakeholders Strong experience across incident, problem, and change management in enterprise environments Proven ability to manage service performance (SLAs/KPIs) and drive operational stability Experience working with senior business stakeholders, not just internal IT teams If your experience does not include the above, this role will ...

operations. Be part of the SLT leading a team of 5 direct reports under the differing IT verticals, with a larger team underneath Lead service management, ensuring effective monitoring, incident resolution, and continuous service improvement. Support in operational leadership, providing insight on risks, capacity, and technology readiness. … Lead cyber security operations, including threat detection, vulnerability management, and incident response. Ensure the stability, resilience, and scalability of core infrastructure, networks, cloud platforms, and end-user devices. Oversee the support and performance of key business applications across core business functions. Lead service desk and store technology support ...

Title: Onsite Engineer/IT Service System Engineer Contract Type: Fixed Term Contract Key Purpose of Division: The mission of the IT Division is to deliver “best-in-class” Digital and IT services to our customers and end-users enabling business growth, and Digital “cost-to-serve” Overall … Purpose: Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users. Act within the ITIL framework across all processes. Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: Support ...

accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence … audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive ...

that enhance operational performance Manage the IT Capex budget, ensuring effective allocation and financial oversight Optimise 1st and 2nd line support processes to improve service quality Engage senior stakeholders to translate business needs into technology initiatives Oversee end-to-end IT project delivery using structured project management practices … continuous improvements Manage risks, resources, and timelines to ensure successful project outcomes Profile A successful Programme Manager should have: Extensive experience in senior IT management and business-IT alignment Strong project management and delivery background across complex portfolios Proven success managing budgets and leading cross-functional teams Excellent ...

Support Applications Manager (Power Automate or PowerBI) required to work near to Thatcham. Please note: This is a sole management position, so we do not need someone that has managed people before, and this is heavily Admin based. This is a Monday to Friday Office based role … successful. My client will not sponsor you so, please only apply if you have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support ...

Support Applications Manager (Power Automate or PowerBI) required to work near to Thatcham. Please note: This is a sole management position, so we do not need someone that has managed people before, and this is heavily Admin based. This is a Monday to Friday Office based role … successful. My client will not sponsor you so, please only apply if you have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support ...