51 to 75 of 189 Service Management Jobs in the South East

seeking an experienced hire to oversee day-to-day technology operations across a modern Microsoft environment. This is a senior operational role focused on service ownership, supplier management and stakeholder engagement rather than hands-on technical administration. Working across Technology, Risk, Compliance, Data and Change functions, you will … within a dynamic organisation undergoing continued transformation. Key Responsibilities Oversee the operational performance of core Microsoft technologies, including Microsoft 365, Azure, identity and endpoint management services. Manage and challenge managed service providers and technology partners, including service reviews, SLA management, incident escalation, root cause analysis ...

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role … will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing ...

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role … will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing ...

modern hybrid environment. As the frontline face of IT, you will deliver exceptional user support, fast-paced technical troubleshooting, and high-quality omnichannel service for both office and remote workers. If you enjoy solving problems, learning new technologies, and making tech work effortlessly for people, we'd love … hear from you. Main responsibilities: Omnichannel Support & Technical Resolution : Deliver high-empathy 1st and 2nd-line technical support across phone, portal (Jira Service Management), and face-to-face interactions. Diagnose and resolve hardware, software, network, and SaaS issues across a range of environments including Google Workspace, Active Directory ...

Service Manager Covering 2 site - Goring & Littlehampton, West Sussex Salary: £38,000-£45,000 + Benefits We're looking for a proactive IT Service Manager to join a growing Group IT Business Systems team. This is a hands-on role where you'll lead … delivery and continuous improvement of IT services across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management ...

efficiency. Investigate and resolve infrastructure incidents, perform root cause analysis, and support infrastructure projects, upgrades, and migrations. Produce and maintain technical documentation, follow ITIL service management processes, and participate in an on-call rota and planned out-of-hours maintenance when required. Required Experience & Skills Active SC Clearance … Policy. Experience with PowerShell scripting and automation. Hands-on experience supporting VMware vSphere and/or Microsoft Hyper-V. Knowledge of Windows Server patch management, operating system lifecycle management, and security best practices. Experience monitoring, troubleshooting, and maintaining enterprise infrastructure, with strong analytical and problem-solving skills. Familiarity ...

aligned with business priorities while delivering measurable value at scale. Reporting to the Head of Process & Intelligent Automation, you will lead an external managed service team responsible for supporting automation platforms and solutions in production. Working closely with Architecture, Engineering, Integration and Platform teams, you will ensure operational considerations … capability that enables automation and AI technologies to operate safely, reliably and at enterprise scale. What you’ll be responsible for: Leading the operational management of Southern Water's automation and AI estate, ensuring services remain reliable, resilient and secure. Managing and overseeing an external managed service team ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

multi‐product or cross‐platform software solutions. Solution and/or process experience with one or more of the following is highly desirable: IT Service Management (ITSM), Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations … Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‐making, or problem‐solving. Ability to pull together complex virtual and matrix teams. ...

services across a designated region. Reporting to the Head of Field Operations, you will be responsible for the operational performance, technical leadership and people management of regional IT Managers, Onsite Engineers and other field-based colleagues. You'll ensure services are delivered consistently, customer commitments are met and regional … teams have the resources, support and direction needed to succeed. This is a highly visible leadership role, combining operational management, technical oversight and customer engagement. You'll act as the senior escalation point for complex technical and service issues while driving high standards, continuous improvement and a culture ...

cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring for a professional … managers were required. You will: What youll do Customer Account Security Partnering (~ 40%) Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customers Perform workshops ...

exciting opportunity has arisen for an organised and customer-focused Helpdesk Service Administrator to join a growing company operating within the HVAC and facilities management sector. Supporting clients nationwide, you'll play a pivotal role in ensuring service requests are handled efficiently, engineers are scheduled effectively … customer expectations are consistently exceeded. This is a fast-paced and varied position, ideal for someone with strong administrative and customer service skills who enjoys working in a busy service environment. Experience in facilities and scheduling would be beneficial. Monday to Friday 8am - 5pm with one hour break ...

Context The Director of Product Management sets a visionary product line direction, fostering innovation, troubleshooting process issues, and promoting cross‐functional collaboration. The role also includes the responsibility of optimizing for the company's overall success, influencing industry events, and creating a collaborative and employee‐centric work environment. What … Craft a compelling vision for product and builds management and cross‐functional support for that vision Build a strong team and an environment of innovation and promotes innovation cross‐functionally Troubleshoot process issues that are hindering teams Reapply process improvements from one team across other teams Runs ...

client is a growing UK Software product company providing workforce management software to 100's of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line/Service Management) to help shape … they deliver service, working closely with Product and Engineering. Location: Banbury, but work from home & remote available. Good commutes form Rugby, Oxford, Coventry, Leamington Spa, Northampton, Milton Keynes, etc Salary: £35,000 to £40,000 basic plus benefits. Working arrangement: hybrid, with core weekday hours and a weekend support ...

Overview: Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will provideFirst-line technical support, ensuring an effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin … fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing to probleminvestigations, and supporting continuous service improvement initiatives. Location: Building 7, Caldecotte Lake Business Park, Milton Keynes, MK7 8JU Security Clearance: Active SC Clearance (Essential) Duration: ASAP - 31 October 2026 Working Hours: Monday ...

Acceptance Testing activities to ensure applications and services are fully operationally ready before production deployment. You will work closely with delivery teams, infrastructure, DevOps, service management, and business stakeholders to validate operational readiness, identify operational risks, and provide confidence for successful production releases. Key Responsibilities Operational Acceptance Testing … disaster recovery testing Batch processing and restart validation Stability and soak testing Operational support procedures Security and access validation Environment verification Defect & Evidence Management Produce comprehensive operational test evidence. Record, prioritise, and manage operational defects. Support root cause analysis of production readiness issues. Coordinate retesting after fixes. Maintain ...

support daily operations and tasks. Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures. Use our service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond … issues, using our event management tools. Assist specialist teams with resolving technical problems. Follow set processes and guidelines to fix incidents and problems. Provide updates on ongoing incidents, keeping everyone informed. Contribute to updating knowledge articles, helping improve the service desk's efficiency. Help generate reports using data ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

Farnborough delivers critical boundary security and managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations … lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service ...

Farnborough delivers critical boundary security and managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations … lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service ...

frameworks to ensure consistency, security, and excellence. Optimize Linux systems for performance, availability, and compliance through proactive monitoring. Participate in CCRBs and drive continual service improvements. Provide 24x7 on-call support on rotation for incidents and maintenance. Use Jira Service Management and ITSM tools to manage escalations … Computer Science, Computer Engineering, Information Systems, or related field. Several years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform). Experience with Docker and container orchestration. Scripting skills (Bash ...

frameworks to ensure consistency, security, and excellence.* Optimize Linux systems for performance, availability, and compliance through proactive monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations … Information Systems, or related field.**Key Skills & Experience*****Essential**** Several years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will … experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated, preferably in business or management, or equivalent relevant experience ...

drive meaningful improvements in healthcare? Join Elysium Healthcare as an Incident Reporting Administrator and play a key role in supporting and improving our incident management and patient safety reporting systems. In this rewarding role, you will be responsible for supporting the development, maintenance and continuous improvement of Elysium … Incident Management System (IMS), ensuring it enables the safe, effective and compliant management of patient safety events. Working closely with clinical teams, governance leads, IT colleagues and external stakeholders, you will help ensure the system aligns with operational requirements and national healthcare frameworks, including PSIRF, LFPSE and MHSDS. ...

Integration Developer/Consultant We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms. The role will focus on automating workflows, synchronising tickets, incidents, changes, and service requests, and delivering seamless enterprise … bidirectional integrations between Jira and ServiceNow. Develop REST/SOAPAPI-based integration sand automation workflows. Configure ticket synchronisation for Incidents, Problems, Changes, Tasks, and Service Requests. Build custom scripts, business rules, Flow Designer workflows, Script Includes, andintegration components within ServiceNow. Configure Jira automations, webhooks, and workflow transitions. Troubleshoot integration ...