51 to 75 of 92 Service Management Jobs in the South East

services Provide technical leadership and mentoring to juniormembers of the teamand foster a culture of continual improvement Support and contribute to projects, upgrades, and service transformations with minimal disruption to clinical services Ensure compliance with NHS, information governance, and security standards (including ISO27001) Provide out-of-hours support … us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including ...

regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background … service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive ...

multi-site environments, and strong coverage in Cyber security, cloud, automation, AI and enterprise platforms. Core areas being digital transformation, technology strategy and leadership, service management, financial vendor management, governance risk management. Working closely with Global teams to align UK strategy. Good leadership skills, remain calm ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site … Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA’s Escalate issues as appropriate ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. Must … working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles. ...

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/… Must be able to talk/communicate at all levels of the business Must have significant experience of multiple industry sectors Strong on Service Management - eg Change, Incident, Problem Will have worked across a variety of industry sectors SLAs, OLAs, Process Improvement Excellent Communications/Relationship Management ...

ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising … ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). 6 month ...

reporting. Tech Environment: Microsoft stack including Azure, Dynamics 365, and Office 365. E5, Requirements: Minimum 3 years in IT or ERP support within a service-focused environment. Strong understanding of service management frameworks. Excellent analytical and communication skills. Experience managing small to medium-sized technology projects. This ...

have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients. You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments across multiple technical stacks including front ends, middleware … party managed-hosting providers to increase automated processes end-to-end Work with the development teams. Coach and help automate release processes. Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it Create, track, and maintain a published release and deployment calendar. Know the tech ...

Senior IT Service Management (ITSM) Tooling Architect The role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs. As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation … system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling solutions. Produce design documentation and plans for ITSM solutions across cloud, on-premises, and hybrid environments. Work collaboratively with internal teams ...

Manager to oversee the governance and delivery of technology change across a highly regulated financial environment. Key Responsibilities Manage end-to-end IT Change Management processes, including standard and emergency changes. Chair CAB meetings and ensure change risk, impact, and readiness assessments are completed. Ensure full compliance with regulatory … metrics and drive continuous process improvement. Collaborate closely with IT, Risk, Audit, and DevOps teams. Skills & Experience Strong experience in IT Change or IT Service Management roles. Strong ITIL background; ITIL certification preferred. Experience in regulated environments (banking/FS ideal). Familiarity with ServiceNow and enterprise-scale ...

Shared Services to lead the delivery, performance, and continuous improvement of shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of suppliers and contracts to achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership … shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change, and Service Level Management. Lead ...

improvement Contribute to application roadmaps and planning Deliver user training where required Essential Experience Proven experience in application support (L2/L3) Experience with service management systems and processes Strong knowledge of configuration management, patching, and application security Experience in a customer-facing IT support role Ability … manage multiple priorities and work independently Strong communication and stakeholder management skills Knowledge of UK Higher Education systems and processes Understanding of UK GDPR/data protection Desirable Experience working in Higher Education Familiarity with agile delivery ITIL or relevant application certifications Attributes Highly organised and solutions-focused Able ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … product roadmaps for each OpCo, aligned to Odevo’s strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps Track ...

calm, capable and experienced professional to ensure high-priority incidents are handled efficiently and professionally. Your ability to manage communication, coordinate resolution, and maintain service continuity will be absolutely key. The Role: Lead and manage high-priority and major incidents from initiation to resolution Coordinate cross-functional IT teams … updates to stakeholders at all levels Drive post-incident reviews, root cause analysis and long-term fixes Monitor incident trends and work on continuous service improvement Maintain robust incident logging and documentation About You: Previous experience as an IT Incident Manager or Major Incident Lead Confident under pressure with ...

technical solutions. Preferred/Nice to Have ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). Knowledge of ITIL processes and service management best practices. Experience with Agile/Scrum delivery. Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). SmartSourcing ...

everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver … structured Business Analysis methodologies for multi-million pound projects Experience working and implementing projects in a Retail based environmentUnderstanding of Retail/Warehouse Management Systems and ProcessesFlexibility to travel Position in Organisation: Reports to Business Systems Analysis Manager & RPA Product Manager Customer Contacts: Internal : Business project managersProject Sponsors ...

business operations. This is an excellent opportunity to work in a complex, enterprise-scale environment, combining hands-on technical delivery with platform ownership, service improvement and technical leadership. Key Responsibilities • Provide third-line support for high-profile, business-critical legal and information systems• Own and manage the global database … platform estate, including SQL Server, SharePoint, Web, Azure Cloud Services, SSO and Identity Management• Ensure platform architecture, resilience, performance and security meet agreed service level targets• Lead and deliver platform upgrades, deployments and code releases in line with formal change processes• Carry out deep-dive technical troubleshooting ...

stakeholders, ensuring technology enables operational and commercial success Lead full lifecycle delivery from demand and business engagement through to implementation and support Oversee application management and support models, embedding structured Agile and ITIL-based processes Drive improvements in architecture, standardisation and system performance Take ownership of IT budgets covering … Build and develop a high-performing IT team, promoting accountability and continuous improvement Maintain strong relationships with external technology providers to ensure value-driven service delivery You'll be supporting a user base of 200+ within a structured, enterprise-style environment in the IT sector, so experience operating ...

seeking a dynamic ITSM Delivery Lead to manage high-performing teams delivering end-to-end ITSM tooling solutions. Responsibilities: As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. … significant size and complexity. Your transferable skills and experience: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix ...

knowledge sharing to junior IT team members * Support security compliance initiatives, including access control and multi-factor authentication * Produce and maintain technical documentation and service improvements About you You are an experienced infrastructure engineer who enjoys both troubleshooting and long-term technical improvement. You are comfortable working independently, communicating … technical stakeholders, and supporting less experienced colleagues. Essential experience * Significant experience in a senior IT support or infrastructure role * Background working within IT service management frameworks (e.g. ITIL) * Proven experience supporting multi-site environments Technical skills (preferred) * Windows Server environments (2012 onwards) * Microsoft 365 and Azure administration * Active ...

technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers. As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. … users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data ...

Work Model: 3 days on site per week in Milton Keynes What You’ll Bring to the Role: Extensive experience in support, design, and management of highly secure network environments. Expertise in Cisco switching, routing, security, and wireless technologies. Proficiency with network protocols such as TCP/… security, configuration, and maintenance, along with the ability to lead on complex technical projects. Nice to Have Skills: Familiarity with ITIL4 practices and IT Service Management tools like ServiceNow. Leadership experience in managing technical teams or stakeholder relationships. Experience working within government or similar highly secure sectors. Preferred ...

preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.. create and maintain documentation. perform all routine tasks according to process and checklists. monitor … Must be a UK National with minimum 5 years residency.- Asset and configuration management. - Availability and capacity management. - Change Management. - Coding and scripting. - Cotinual service improvement. - Incident management. - Problem management. - Service management framework knowledge. - Testing. - Technical understanding Reasonable Adjustments: Respect and equality are core values to us. ...