76 to 100 of 103 Service Management Jobs in the South East

interpersonal skills will support this Aiding the formation and running of high performing product teams where people are excited about the work they are undertaking. Planning, facilitating and implementing service management solutions, agreed with the regional businesses, ensuring that project reporting and work stream structures are in place and effective reporting, escalation and remediation at all times. Requirements … any SFIA Skill, OR: Has gained experience (typically five years) working as a constructive user or supplier of information services with significant exposure to, and knowledge of, a major Service provision Skill and the operational flows of the organisation. Understands the principles of business and markets and has experience of relevant business sectors. Has proven project management and … ability to listen and influence, and to relate to customers in their own language. Demonstrates sound practical knowledge of associated technical disciplines e.g. process re- design, systems development and service delivery. Uses high level of technical understanding to interpret technical issues for the business and sustain credibility with IT. Educated to bachelor degree level and holds a relevant professional More ❯

well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard … of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet. I.T Operations Manager Job Overview Oversee end-to-end delivery of customer-facing and internal IT software projects Distribute, manage and review the workload of the professional services team Produce … client meetings, site visits, and status reviews. Collaborate with the sales team to develop technical proposals and quotations. Manage internal tools and systems to support efficient operations. Prepare monthly service desk reports and key performance metrics. Ensure processes align with ISO9001 standards and support audit preparation I.T Operations Manager Job Requirements Experience in operations or service delivery within More ❯

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers. As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with … internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers More ❯

who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best … Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner More ❯

stakeholders, ensure that the production of fleet MI meets the business needs and that all scheduled activity is completed as agreed. Support end users in the provision of self service reporting and dashboarding, working with them to ensure ongoing development and training is in place. MI will include the provision of a suite of metrics that track the functions … offering versus the service management framework via KPI's and SLA's. Working with the Manager, Fleet People Data to understand business requirements and push system development of core functionality. Champion the review of processes to fully understand both system and data requirements, escalating where there may be gaps or inefficiency. This pivotal role will involve: Working with … key stakeholders, understand reporting and insight opportunities across the fleet and support in setting priorities for development. Creation, provision and ongoing development of management dashboarding to ensure readily digestible MI that adds value to the business Work with Consultant, Fleet People Systems to identify system developments and initiatives that will improve the accuracy and automation of end user requirements More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities • Develop and configure ServiceNow’s SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. • Create and maintain business rules, client scripts, UI … platform in a professional setting. • Proficiency in JavaScript, Glide API, and ServiceNow development tools. • Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. • Understanding of ITIL processes and service management principles. • Strong problem-solving and communication skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD More ❯

established team, the successful candidate will manage incidents, troubleshoot performance issues, and contribute to the configuration and implementation of secure, scalable IT infrastructure. The position requires a strong customer service orientation, with the ability to engage effectively with stakeholders and resolve issues within agreed SLAs and KPIs. Key Responsibilities Provide day-to-day support of Linux servers and applications … across enterprise environments Monitor system status and report incidents or risks to relevant teams and service managers Troubleshoot and resolve complex system issues using strong scripting and diagnostic skills Configure and deploy Linux servers and maintain documentation for build processes and operational procedures Use automation tools (e.g., Ansible) to streamline configuration and system management Deliver technical mentorship to … and contribute to upskilling the wider team Maintain high customer satisfaction by clearly understanding user needs and delivering prompt resolutions Support additional infrastructure projects or initiatives as directed by Service Delivery Managers Ensure adherence to security standards and contribute to the development of secure IT environments Skills & Experience Required Proven experience in Linux system administration and IT infrastructure support More ❯

ServiceNow Product Owner Location: Watford | Full Time | Permanent | c. £75,000 Be part of a major digital transformation and help build a world-class IT service experience. A high-profile, forward-thinking organisation is undergoing a once-in-a-lifetime transformation, including the overhaul of its IT service management platform. As part of this journey, we're … role in delivering efficient, reliable, and secure IT services. You'll lead the implementation and evolution of ServiceNow, working across teams to design scalable solutions, manage integrations, and enhance service delivery processes. What You'll Do Lead the configuration and rollout of ServiceNow across the organisation. Partner with internal stakeholders and external consultants to design and implement solutions. Support … improve ITSM processes, including incident, change, and configuration management. Identify automation opportunities and drive continuous improvement initiatives. Maintain comprehensive documentation, reporting, and technical roadmaps. Liaise with external vendors and service providers. What You'll Bring Strong experience in ITSM and operational support models. Proven background as a ServiceNow Administrator, Developer, or Architect. In-depth knowledge of ServiceNow modules, workflows More ❯

IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with … device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise … systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews More ❯

solving skills coupled with French language skills as the customers are French. We will consider anyone who has the core essential skills (French speaker and Customer facing/customer service skills) and can showcase a passion for why they want a career in IT. We will consider any of the following backgrounds: Essential: YOU MUST HAVE FLUENT FRENCH & ENGLISH … driven, hard working applicants that will be working from the Reading Head Office every day. Anyone with the relevant language skills and a customer facing (call centre/customer service/Retail/hospitality) background will be considered. Previous work experience in the following would be amazing; technical support, IT Support or help desk. We will consider: Graduates or … via phone & email Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment. Maintaining a high degree of customer service for all support queries and adhere to good service management principles. Investigating problems in systems and services. Allocating more complex calls to relevant 2nd higher level support More ❯

solving skills coupled with French language skills as the customers are French. We will consider anyone who has the core essential skills (French speaker and Customer facing/customer service skills) and can showcase a passion for why they want a career in IT. We will consider any of the following backgrounds: Essential: YOU MUST HAVE FLUENT FRENCH & ENGLISH … driven, hard working applicants that will be working from the Reading Head Office every day. Anyone with the relevant language skills and a customer facing (call centre/customer service/Retail/hospitality) background will be considered. Previous work experience in the following would be amazing; technical support, IT Support or help desk. We will consider: Graduates or … via phone & email Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment. Maintaining a high degree of customer service for all support queries and adhere to good service management principles. Investigating problems in systems and services. Allocating more complex calls to relevant 2nd higher level support More ❯

phases) of the proposed solution and ensure follow up throughout the rest of the project. What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … the solution from a 3rd party hosting facility to Azure migrate the existing interfacing with other applications to Azure integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. … You will work alongside the service desk team and provide support to a user base of around 1300 lawyers and business support staff using a range of technologies at the deskside. The main focus of the role will be to provide high quality 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win10/… within an SLA driven ITIL environment you will be responsible for managing 2nd line escalated tickets within the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application related etc), overseeing fixes within ITIL methodology i.e. employing Service mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You More ❯

Elevate Your IT Sales Career with a Global Leader! We’re on the hunt for a driven Service Desk Sales Professional to join our rapidly growing, globally recognized team. If you’re passionate about sales and ready to make a significant impact, this is your chance to shine. Why You’ll Thrive Here: Industry Expertise: Leverage your IT Service … Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A More ❯

to Friday Interview Process: Two-stage process Role Purpose To attend sites across Milton Keynes and surrounding areas to provide IT hardware and software support in line with agreed Service Level Agreements (SLAs). You will work efficiently and proactively to deliver high-quality IT support to a wide range of end users. Security clearance, or willingness to apply … accurately. Meet KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. More ❯

to Friday Interview Process: Two-stage process Role Purpose To attend sites across Milton Keynes and surrounding areas to provide IT hardware and software support in line with agreed Service Level Agreements (SLAs). You will work efficiently and proactively to deliver high-quality IT support to a wide range of end users. Security clearance, or willingness to apply … accurately. Meet KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. More ❯

with the SMEs Collaborate with respective teams to define upgrade strategies Create and document upgrade plans for affected servers Provide a periodic status report of the progress Technical project management experience Ability to create reports and risk maps. Good communication to work with different teams. Basic understanding of outdated systems and security risks. Problem-solving to suggest upgrade solutions. … Familiar with customer-facing service management role More ❯

is required, with travel to your nearest office location as needed. Key Requirements Experience in a Salesforce-focused role Familiarity with Salesforce and ServiceNow tools Solid understanding of IT service operations, including incident, change, and release processes Strong troubleshooting skills and ability to resolve technical issues independently Exposure to IT project delivery environments Experience managing support tickets or technical … issue logs Awareness of ITIL-aligned service management practices What to do next If this Salesforce Product Support Analyst role sounds like a good fit, please apply with your most up-to-date CV. Salesforce Product Support Analyst | 3–6 Months | £200–£250 per day | Outside IR35 More ❯

on our business vision and strategy. Working closely with the business and technology leadership teams, this role will develop and maintain the overall architecture roadmap for the Fulfilment & Order Management and Colleague & Store Operations domains. Please note that this role will be based at our office in Southampton, with an expectation of being in the office 2 days (minimum … s the job? Research, innovate, and drive the definition of 3-5-year architectural visions and roadmaps in key areas such as customer and colleague experience, fulfilment and order management, colleague and store operations and supply chain. Work across the organisation to holistically review, prioritise, and align these for all banners and functions. Support the articulation of business benefits … expectations on conformance to strategy, time, cost and quality. What you'll bring Demonstrable professional experience gained across a wide range of IT-related disciplines (planning, analysis, development, operation & service management), ideally within retail/store operations/supply chain. Proven experience working in an Enterprise Architect position in key architecture domains. Experience working with 3rd party solution More ❯

with technical leads to enhance internal workflows and security processes. Essential Knowledge, Skills and Experience: Hands-on experience with cloud infrastructure, ideally Oracle Cloud (OCI), including provisioning, configuration, and service management. Proficient with Terraform or similar IaC tools. Skilled in implementing and maintaining CI/CD pipelines (e.g., GitHub Actions), especially with automated security testing. Strong knowledge of containerisation More ❯

SuccessFactors Specialist on an initial 12-month fixed-term contract. About the Role: Reporting into the HR Systems Lead, this role will be responsible for the day-to-day management, configuration, and optimisation of the SAP SuccessFactors system. You'll play a key role in system maintenance, setting up performance review cycles, supporting and coaching managers on system use … supporting HRIS platforms A strong eye for detail and accuracy Good understanding of GDPR and data protection regulations Strong communication and stakeholder engagement skills Familiarity with Jira or other service management tools EDI Commitment: We are committed to creating an inclusive and diverse working environment. Applicants from all backgrounds, communities, and identities are encouraged to apply. If you More ❯

SuccessFactors Specialist on an initial 12-month fixed-term contract. About the Role: Reporting into the HR Systems Lead, this role will be responsible for the day-to-day management, configuration, and optimisation of the SAP SuccessFactors system. You’ll play a key role in system maintenance, setting up performance review cycles, supporting and coaching managers on system use … supporting HRIS platforms A strong eye for detail and accuracy Good understanding of GDPR and data protection regulations Strong communication and stakeholder engagement skills Familiarity with Jira or other service management tools EDI Commitment: We are committed to creating an inclusive and diverse working environment. Applicants from all backgrounds, communities, and identities are encouraged to apply. If you More ❯

business to understand business requirements to conclude solutions, configuration, testing and support Demonstrated track record of implementing Project solutions in more than couple of projects by solution design, program management, Product delivery and service management. Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other … project management activities in SAP PS. Integration knowledge with CO, FI and MM, SD and PP. Provide thought leadership to Business Solutions and its customers focused on Supply Chain strategy specifically in Project Systems solutions and the road map within these areas. Understand the system ecology and its financial interfaces with legacy systems (Oracle/Hyperion) and SAP components … it directly impacts business operations. Demonstrated hands-on experience in the full lifecycle implementation of SAP PS solutions across multiple projects, from initial solution design and configuration to program management, product delivery, and ongoing service management. Proven ability to independently configure and customize core SAP PS functionalities, including: Work Breakdown Structures (WBS) Networks and Activities Milestone Management More ❯

In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and … a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders … make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them. Where you'll fit in: Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what weve promised our customer and our own organisation. Constantly drive us to do better for our More ❯