76 to 100 of 119 Service Management Jobs in the South East

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

that queries, incidents, and requests are logged, investigated, and resolved efficiently within agreed SLAs. You’ll act as a trusted advisor, working closely with consultants, developers, and the wider service team to deliver exceptional service, identify improvements, and help shape the evolution of the support function. Key Responsibilities Manage and resolve support tickets across a range of Microsoft … business applications (Power Platform, Dynamics 365, SharePoint, Azure, and related tools). Provide 2nd and 3rd line support, performing root cause analysis and recommending solutions. Conduct regular service review meetings with customers to review SLAs, KPIs, and identify trends or recurring issues. Collaborate with consultants, developers, and the Service Management team to ensure successful resolution of complex … Dynamics 365 . Working knowledge of SharePoint Online, Azure, SQL , and related Microsoft technologies. Experience supporting cloud-based and hybrid environments . Familiarity with ITIL processes (incident, change, problem management). Excellent communication skills — able to explain technical issues clearly to both technical and non-technical audiences. Strong organisational skills, with the ability to manage priorities and meet SLA More ❯

supporting an expanding technology landscape. Key Responsibilities Deliver responsive and professional helpdesk support to internal users across all company systems, hardware, and software. Log, track, and resolve incidents and service requests, escalating complex issues to senior team members or external providers when required. Administer and maintain company-issued mobile devices, including ordering new hardware, managing contracts, accessories, and device … new equipment and system upgrades within agreed timelines. Participate in small-scale IT projects or change initiatives led by the IT Support and Implementation Manager. Liaise with vendors and service partners to coordinate technical resolutions and service improvements. Skills & Experience Proven background in IT support or a related technical role. A-Level or equivalent qualification in ICT (degree … in an IT-related discipline preferred but not mandatory). ITIL Foundation certification or knowledge of service management principles. Full UK driving licence (maximum of 6 points) and willingness to travel to different company sites. Strong working knowledge of Microsoft Windows environments and Microsoft 365 applications. Understanding of basic network technologies including LAN, WAN, and wireless configurations. Awareness More ❯

meet humanity's most enduring challenges. EIT is seeking an experienced Fusion Test and Release Manager who will be responsible for planning, coordinating, and executing all testing and release management activities for Oracle Fusion Cloud applications and related integrations. This role ensures that all functional and technical changes are thoroughly tested, validated, and deployed into production environments with minimal … Suite, Selenium, and OATS. Coordinate UAT sessions with business users and manage issue resolution and sign-offs. Track and manage defects using tools like Jira and Azure DevOps. Release Management: Own and manage the release calendar, aligning with project timelines and Oracle's quarterly update cycles. Plan and coordinate end-to-end release processes, including validation and cutover planning. … Define and enforce release governance, including version control and rollback procedures. Collaborate with Oracle support and internal teams for patch management and environment refreshes. Conduct release readiness reviews to ensure compliance and quality. Quality & Governance: Establish and monitor KPIs for testing and release quality. Maintain documentation for testing procedures, release notes, and post-release reviews. Ensure compliance with ITIL More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

SME) , responsible for overseeing complex technical implementations, ensuring customer value realization, and defining best-in-class delivery standards. The ideal candidate will play a key role in developing future service offerings, driving innovation within the ServiceNow practice, and mentoring technical teams. Core Responsibilities ServiceNow Implementation Leadership Lead the end-to-end technical delivery of complex ServiceNow implementations, ensuring outcomes … implementation. Technical & Team Development Mentor and coach junior team members on ServiceNow architecture, design patterns, and implementation best practices. Contribute to the development of internal methodologies, frameworks, and standardized service delivery approaches. Maintain up-to-date certifications across core ServiceNow products, particularly within the ITSM suite. Strategy & Compliance Operate within Agile/Scrum methodologies to ensure efficient project execution. … Apply knowledge of relevant compliance frameworks (e.g., ISO 27001, SOC 2, HIPAA) within enterprise service management environments. Required Skills, Knowledge & Experience Technical & Platform Expertise ServiceNow Expertise: 4–5 years of hands-on ServiceNow implementation experience, with a proven ability to lead large-scale ITSM projects. Infrastructure & Cloud: Strong understanding of IT infrastructure, cloud computing (AWS, Azure, or GCP More ❯

Lead the project team effectively, through planning, allocation, and reporting of work in order to ensure successful delivery of the project/plan. Communicate project progress to the LoB Management team Board in order to provide input into strategic direction for long-term plans. Ensure appropriate adherence to LCM. Accountable for delivering on financial commitments. Ownership for the delivery … and performance of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member of the Association for Project Managers or equivalent (AcostE, MAPM, PMI, Association of Proposal Management Professionals). PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist More ❯

Lead the project team effectively, through planning, allocation, and reporting of work in order to ensure successful delivery of the project/plan. Communicate project progress to the LoB Management team Board in order to provide input into strategic direction for long-term plans. Ensure appropriate adherence to LCM. Accountable for delivering on financial commitments. Ownership for the delivery … and performance of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member of the Association for Project Managers or equivalent (AcostE, MAPM, PMI, Association of Proposal Management Professionals). PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist More ❯

Professional Services Operations Analyst at Proactis Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business? We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and … deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce costs, improve … scalability. Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility. Leading onboarding and enablement programs for new hires and delivery partners. Supporting project and service management tools (e.g., Certinia PSA, Asana ), including configuration, training, and workflow optimisation. Partnering with Finance to ensure data integrity and produce accurate reports on bookings, revenue, utilisation, and More ❯

tangible, end-to-end solutions for some of humanity's most complex challenges. Our work is structured around high-impact humane endeavours, including health and medical science, sustainable resource management, clean energy, and advanced robotics/AI. We operate at the intersection of deep research and product development, dedicated to turning scientific breakthroughs into practical applications with high global … optimisation of our core Oracle Fusion platform, which supports critical business functions across Finance, HR, Procurement, and Operations. This pivotal role requires both strategic governance and hands-on technical management to ensure the platform is reliable, scalable, and aligned with our evolving global research and development objectives. You will be instrumental in managing system lifecycles, governing best practices, and … collaborating across technology and business teams to drive continuous improvement. Key Responsibilities Oversee the day-to-day administration, configuration, and performance management of Oracle Fusion applications . Lead system governance, ensuring consistent application of best practices for configuration management, security, and compliance. Translate complex business requirements into effective system configurations, enhancements, and integration designs. Manage and coordinate upgrades More ❯

the project team effectively, through planning, allocation, and reporting of work in order to ensure the successful delivery of the project/plan. Communicate project progress to the LoB Management team Board to provide input into strategic direction for long-term plans. Ensure appropriate adherence to LCM. Accountable for delivering on financial commitments. Ownership for the delivery and performance … of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member of the Association for Project Managers or equivalent (AcostE, MAPM, PMI, Association of Proposal Management Professionals … . PMP or equivalent project management qualification. More ❯

and features (especially AD DS, DNS, and GPO) Configuring secure remote access and privileged accounts Role-based access control (RBAC) and least privilege principles Integrating with Active Directory Managing service accounts and credential rotation policies Troubleshooting authentication and network connectivity issues How to onboard Windows accounts and configure CyberArk safes (nice to have) Understanding of privileged access management (PAM) concepts PowerShell scripting for onboarding, policy enforcement, and reporting Assist with design and build of RBAC infrastructure Knowledge of SericeNow service management system (incident and change management) Banking/Financial Services experience is a strong advantage Please feel free to contact myself – Daisy Nguyen at Gibbs Consulting/Atrium UK for a confidential chat to More ❯

and features (especially AD DS, DNS, and GPO) Configuring secure remote access and privileged accounts Role-based access control (RBAC) and least privilege principles Integrating with Active Directory Managing service accounts and credential rotation policies Troubleshooting authentication and network connectivity issues How to onboard Windows accounts and configure CyberArk safes (nice to have) Understanding of privileged access management (PAM) concepts PowerShell scripting for onboarding, policy enforcement, and reporting Assist with design and build of RBAC infrastructure Knowledge of SericeNow service management system (incident and change management) Banking/Financial Services experience is a strong advantage Please feel free to contact myself – Daisy Nguyen at Gibbs Consulting/Atrium UK for a confidential chat to More ❯

infrastructure, storage, and network connectivity across multiple data centres and cloud environments. Manage Active Directory, Group Policy, DNS, DHCP, and file/print services. Perform user account provisioning, permissions management, and incident resolution within defined SLAs. Support and maintain virtualised environments (VMware vSphere/Hyper-V). Conduct system patching, security hardening, and vulnerability remediation. Support deployment and maintenance … Windows Server and Linux platforms in enterprise or utilities environments. Strong knowledge of Active Directory, PowerShell, and Windows Server administration tools. Competence in Linux CLI administration, system services, package management, and log analysis. Understanding of network fundamentals (TCP/IP, VLANs, DNS, DHCP, routing). Experience managing virtualisation technologies (VMware, Hyper-V). Working knowledge of backup and disaster … recovery solutions. Good understanding of cybersecurity principles and patch management processes. Excellent troubleshooting, analytical, and documentation skills. Ability to prioritise multiple incidents and work effectively under pressure. Desirable Skills Experience with cloud platforms (Microsoft Azure or AWS). Familiarity with configuration management tools (Ansible, Puppet, SCCM). Experience in monitoring and alerting systems (e.g., Zabbix, Prometheus, SolarWinds). More ❯

are seeking an experienced Project Manager to lead a Maximo-related project within a leading UK utilities organisation. The ideal candidate will have a strong background in enterprise asset management (EAM) systems, IBM Maximo, and utilities operations (water, gas, or energy). This role requires a hands-on project leader with proven experience managing full project lifecycles, vendor coordination … domain. Develop and manage detailed project plans, timelines, budgets, and deliverables. Coordinate with technical teams, business stakeholders, and third-party vendors to ensure smooth delivery. Oversee project governance, change management, and risk mitigation activities. Act as the key liaison between IT, operations, and business users to ensure requirements are clearly captured and delivered. Manage project documentation, status reporting, and … stakeholder communication. Ensure all project activities align with regulatory compliance and internal quality standards. Drive issue resolution, dependency management, and continuous improvement across project streams. Essential Skills & Experience: 5+ years’ experience as a Project Manager in the utilities sector (water, energy, or gas). Demonstrated experience delivering projects involving IBM Maximo (implementation, upgrade, integration, or optimisation). Proven track More ❯

days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700. CONTRACTOR MUST BE ELIGIBLE FOR FULL SC CLEARANCE. MUST BE PAYE THROUGH UMBRELLA Role Description: Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading More ❯

a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700. CONTRACTOR MUST HOLD SC CLEARANCE MUST BE PAYE THROUGH UMBRELLA Role Description: Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading More ❯

Rate: up to £322 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is desired but SC eligible will be accepted Role purpose/summary Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in More ❯

Rate: up to £322 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is desired but SC eligible will be accepted Role purpose/summary Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in More ❯

is a home based role depending on location *** Job Description We are looking for an experienced technology-oriented Project Manager who will be responsible for the day today delivery, management and reporting of customer focused cloud application migration projects and internal Cyber Service & Technology roadmap projects including leading on Business Change and solution adoption Duties & Responsibilities Successfully manage … initiate and plan projects in line with PRINCE2 principles, establishing appropriate governance and project structures. Act as the primary client contact throughout the delivery lifecycle, ensuring effective communication, expectation management, and successful project outcomes. Monitor and control project progress, budget, and billing activities, including milestone tracking, accurate forecasting, and revenue assurance. Produce and maintain key project documentation including plans … project kick-offs, checkpoints, and steering boards, providing clear updates and direction. Report regularly to internal stakeholders and senior leadership on progress, performance, risks, and opportunities. Oversee work package management, task allocation, and third-party supplier coordination to ensure delivery quality and timelines are met. Analyse key delivery metrics and implement continuous improvement measures where needed. Support the process More ❯

Security stack: Defender, Security & Compliance, Purview Virtualisation: VMware (NSX/vSAN desirable) Networking: LAN/WLAN, WAN/MPLS, Firewalls/VPN Storage: physical SAN and software-defined Monitoring & management: PRTG, SCCM, Intune Backup, restore, and business continuity processes Securing and hardening infrastructure platforms Exposure to SIEM/XDR/MDR systems Experience: Implementing and supporting enterprise infrastructure solutions … Securing servers, PCs, laptops, tablets, and hybrid cloud environments Documenting technical implementations and transitioning to support teams IT Operations/Service Management, ITIL knowledge Azure-based infrastructure deployments Project delivery within Agile, Prince2, or Waterfall frameworks Desirable: Microsoft Certifications Vulnerability scanning, Open Source security methodologies Teams telephony, Cisco/Meraki networking, Veeam Backup POS systems, SAN storage, Defender … Cisco ASA/Firepower/ISE, FortiGate Key Responsibilities Support, monitor, and maintain Azure and on-premises infrastructure Perform routine maintenance, backups, and support tasks Respond to incidents and service requests, escalating when needed Enforce security policies and support proactive monitoring Liaise with suppliers and external support providers Maintain documentation, knowledgebase, and change management records Collaborate with the More ❯

A Network Team leader or aspiring Team Leader is required for this Managed Service Company based in Surrey. You will be responsible for leading and managing a Second Line Engineering Team, while providing technical hands on support. You will act as the escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and … procedures to effectively manage all/Incidents and Requests within customer Service Level Agreements. Requirements Cisco Certified Network Professional (CCNP) certification as a minimum requirement, with strong proficiency in Cisco routing and switching technologies (Catalyst/Nexus Switches, Layer 2 and Layer 3 switching, VLAN segmentation, NAT, DNAC) and protocols (OSPF/EIGRP/BGP) as well as wireless … Meraki). Experience in Fortinet and Palo Alto security appliances and solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Service management background (Incident, Problem and Change Management). Team leadership experience desirable. More ❯

A Network Team leader or aspiring Team Leader is required for this Managed Service Company based in Surrey. You will be responsible for leading and managing a Second Line Engineering Team, while providing technical hands on support. You will act as the escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and … procedures to effectively manage all/Incidents and Requests within customer Service Level Agreements. Requirements Cisco Certified Network Professional (CCNP) certification as a minimum requirement, with strong proficiency in Cisco routing and switching technologies (Catalyst/Nexus Switches, Layer 2 and Layer 3 switching, VLAN segmentation, NAT, DNAC) and protocols (OSPF/EIGRP/BGP) as well as wireless … Meraki). Experience in Fortinet and Palo Alto security appliances and solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Service management background (Incident, Problem and Change Management). Team leadership experience desirable. Salary + bonus + on call + overtime More ❯

Product and Marketing organisations. Responsibilities What you'll do Expert Product Selling: Act as a knowledge leader in ITSM industry trends to inform sales strategies and positioning of Jira Service Management within large enterprise customers Sales Strategy Development: Collaborate with sales teams to develop and execute sales strategies that drive revenue growth Customer Engagement: Engage with customers to … understand their needs and propose suitable solutions, focusing on value-based interactions Cross-functional Collaboration: Work with Account Executives, Marketing, Account Management, Product, and Partner Management teams to align on sales strategies and explore co-selling opportunities Qualifications Your background Minimum 7+ years of sales experience with Enterprise accounts Extensive experience in ITSM and ESM solution sales Strong More ❯

innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. Description Job title: SAP Quality Management Consultant Location: Flexible with travel when required Salary: Circa £65,000 - £70,000 DOE Your new role Here at Hitachi Rail we have a unique opportunity for an experienced … SAP Quality Management Consultant who will support the business through the day-to-day management of the SAP Platform applications. This role operates in a fast-paced environment with regular collaboration with both internal and external stakeholders. Key responsibilities Provide 2nd/3rd line support for incidents reported to the service desk in line with SLA. Design … MM/WM/PP Modules QM Inspection Plans, Lot Inspections, Results Recording Quality Notifications QM Master Data QM Inspection Methods Project Stock Serialised/Split Valuation Materials Batch Management Good understanding of integration with other SAP modules. Completed at least 3 significant full systems implementation lifecycles. Completed solution configuration for primary module. Operated in multi-project, matrix managed More ❯