1 to 25 of 53 Customer Experience Jobs in the South West

services evolve, customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams … direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners ...

offices with onsite café and gym Close to Bournemouth beach Monthly staff awards and social events Retail discounts If youre a strong, commercially minded Customer Service leader who knows how to balance empathy with accountability this is one youll want to read. Aspire Jobs are working exclusively with … fast-growing telecommunications provider looking to hire an experienced Customer Service Manager to lead and develop their expanding support function.This is a pivotal hire: someone who can bring structure, raise standards, and lead from the front in a lively, high-energy environment. This hands-on leadership role ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using ...

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...

services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing … base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK s full portfolio of products ...

Enterprise Account Executive About the company High-growth CX and AI consultancy helping organisations transform how they engage with customers Partnering with leading global platforms to deliver complex, high-impact transformation programmes Recently secured a major multi-year enterprise deal, driving significant growth and market momentum Operating at the forefront … deliver but keen for a strong new business hunter About the role Pure new business role with full ownership of the sales cycle Selling CX platforms and AI-led transformation solutions into mid-market and enterprise organisations Mix of outbound activity, SDR support and partner channels Running complex, multi-threaded ...

Customer Analyst £45,000–£50,000 + Bonus Stratford-upon-Avon (Hybrid – 1x Day a Week in Office) If you’re a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You’ll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they’re in the middle of a major data transformation, with new platforms, better access to customer ...

expanding data function. This role offers the chance to work at the heart of a product-driven organisation, where data is central to shaping customer experience, product development and commercial strategy. You’ll collaborate with teams across product, marketing, customer success and engineering to deliver insights that … analytics capabilities, making this an ideal opportunity for someone who wants to have real impact while developing their technical skillset. Key Responsibilities Analyse product, customer and commercial data to uncover trends, behaviours and opportunities for growth. Build and maintain dashboards and visualisations to track KPIs across product usage, customer ...

shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst South West Water is seeking a motivated and customer-focused Service Desk Analyst to join our IT team. This role is a critical first point of contact for IT support, providing timely, high … resolve a wide range of hardware, software, and network issues, manage support requests through our IT Service Management platform, and deliver an excellent customer experience. You will work closely with wider IT teams, maintain accurate documentation, and proactively identify opportunities to improve service delivery. Key Deliverables Provide first-level ...

that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements. Work that matters What … Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goals Improve optimisation of journeys and landing pages to improve conversion and customer experience Build and manage a clear, prioritised optimisation roadmap in consideration of business goals Collaborate with Product, Paid Media, Compliance, UX and Development teams ...

Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer … range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised ...

plus bonus This role stands out for its strong focus on SQL driven campaign delivery within a business that genuinely values customer experience and data quality. You will sit close to live customer activity, turning campaign ideas into accurate, well structured selections that directly support commercial outcomes … across multiple product areas. The Role You will be responsible for building and delivering high quality campaign selections that support marketing and customer engagement activity. Translate campaign briefs into clear, technical selection requirements Build, automate and run customer selections using SQL Join and manipulate data from multiple sources ...

senior technology leader responsible for the strategic direction, delivery and continuous improvement of our Microsoft Dynamics ERP landscape. This includes Finance & Operations, Customer Experience, Enterprise Asset Management and wider Dynamics 365 applications. You’ll ensure our ERP ecosystem effectively supports business operations, enables digital transformation and aligns with … solution design through development, testing and implementation. Building strong relationships with senior stakeholders, providing clear reporting, advice and assurance to support decision‐making. Championing customer‐centric and colleague‐focused service delivery in all solution design and prioritisation. Managing significant budgets, resources and suppliers, ensuring strong governance, risk management ...

Fluent French Speaker - Agile Digital Platforms Business Analyst (Agentic AI & eCommerce) If your skills, experience, and qualifications match those in this job overview, do not delay your application. Remote or Hybrid | Contract Digital Platforms Business Analyst, client facing. Remote working, home based with occasional trips. Excellent opportunity to work … Work closely with technical teams, quality assurance team, project managers and product owners to get user stories ready for development Liaise with technical and CX teams and contribute to customer journeys and touchpoint integrations ensuring design concepts can be translated into functioning platforms Qualifications Experience working ...

Line Customer Support (Training Focus) Bristol (Hybrid - minimum 3 days in the office) Up to £27,000 + paid on-call allowance The Company This role sits within a well-established UK software business that has been developing and supporting specialist software products for over 20 years. The company … range of organisations across the public and regulated sectors, providing configurable software solutions.They are a growing, close-knit team with a strong focus on customer experience, collaboration and continuous improvement. The environment is structured but supportive, with clear processes, strong documentation standards and real investment in developing people. ...

This is an exciting opportunity to play a key role in driving business growth by delivering high-quality technical sales support and translating complex customer requirements into clear, commercially viable solutions. As part of a collaborative technical team, you will support both new system sales and upgrade opportunities. … take ownership of the full quotation lifecycle, ensuring accuracy, efficiency, and a strong customer experience from initial enquiry through to order handover. Key Responsibilities Technical Sales Support Provide detailed technical input, pre-calculations, and product information Translate customer needs into practical, technically sound solutions Monitor and manage ...

Through a culture of collaboration, learning and opportunity, Customer Service is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency. Technical Operations provide high level technical support to UK business customers. As a team of experienced engineers … responsible for the swift repair of complex customer issues where there is no known or documented resolution. We are passionate about effective troubleshooting as well as a second-to-none customer experience. The team are kept on their toes by supporting new and exciting services as the technological ...

Contract: Permanent Role Overview – E-Commerce Account Manager Are you an e-commerce-driven sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an E-Commerce Account Manager to take ownership of their digital sales channels, marketplace … accounts, and customer portal. This is an exciting opportunity for someone who enjoys blending operational e-commerce management with commercial strategy—driving online revenue, enhancing customer experience, and supporting the wider sales and marketing function. Key Responsibilities – E-Commerce Account Manager Manage and optimise all e-commerce ...

team is scaling it to the next level. This is a rare opportunity to step into a role where data science, product, and customer insight all meet. You'll be the key link between customers, product, and engineering-identifying valuable insights, shaping features, and helping embed them directly into … scalable SaaS platform. The Role You'll work closely with Customer Success to uncover what clients actually need from their data, translate that into structured data science problems, and then design and prototype features that can be rolled out across the platform. You'll also work directly with Product ...

responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits … Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver ...

updated accurately and resolved within SLA Follow, maintain, and update IT processes and procedures as required. Identify opportunities for continuous improvement to enhance customer experience Contribute to the creation and maintenance of knowledge base articles and documentation Build effective relationships with colleagues, wider support teams, and business partners … Work independently and unsupervised when required, using initiative and sound judgement Key Requirements Proven experience in Senior Deskside/Tech 3/On-site IT Support roles Strong experience handling Incidents & Service Requests in an ITSM environment Excellent knowledge of Microsoft Windows 10/11 and MS Office ...

expertise with the most reliable and comprehensive land data in the industry that is trusted and used by market leaders. Backed by a dedicated customer success team, they provide innovative tools, trusted insights, and unparalleled service to help achieve their clients land goals. The role: As one of their … Account Managers, you will contribute to the success of the Company by providing customer relationship support that delivers a positive customer experience, promotes retention and product development. You will work closely with their sales team for training needs, their tech developers’ team to share product improvement needs ...

Customer Support Agent Bournemouth (office based) £30,000 + benefits Join a fast-growing tech company that s transforming the accountancy software space with cutting-edge solutions and a fresh approach to customer experience. If you thrive in a fast-paced support environment and enjoy solving problems, this … Customer Support Agent role could be your next career move. Recognised as one of the Sunday Times Best Places to Work 2024 and backed by £25 million in recent investment, this company offers a dynamic and rewarding environment where your contributions truly matter. As a Customer Support Agent ...