1 to 25 of 53 Customer Experience Jobs in the South West

Are you passionate about people and providing outstanding customer experiences? Join Truespeed’s friendly team, where your communication skills and problem-solving abilities will shine every day. Customer Care RepresentativeBath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK At … mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer Care Representative , you’ll be the friendly voice and trusted contact for our valued customers. Whether by … phone, chat, social media, or email, you’ll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support More ❯

Are you passionate about people and providing outstanding customer experiences? Join Truespeed's friendly team, where your communication skills and problem-solving abilities will shine every day. Customer Care Representative Bath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK … mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer Care Representative , you'll be the friendly voice and trusted contact for our valued customers. Whether by … phone, chat, social media, or email, you'll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support More ❯

in Bristol, UK we've grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions! Customer Success Manager - Remote within UK or Belgium Immersive is hiring! Could you be our next Customer Success Manager? We're looking for an experienced, proactive and value driven … individual to join our established Customer Experience team in the UK. The essence of our Customer Success team is customer obsession. In fact, "Customer Centricity" is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice. Reporting directly to our Director of Customer … customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like "The best tool for learning cyber security", "A great platform to learn and gain hands on experience on tools" and "Immersive is a must have for every organisation," you can see why customer obsession is the core of who we are, and our Customer More ❯

corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We're on the lookout for a UX Content Designer, reporting into our small but high impact Customer Experience team at Experian Data Quality (EDQ). You will be part of a central product team, crafting clear, consistent, and user-centred content across our key markets … What you'll do: Design and deliver content across multiple touchpoints: Product UI Help and support docs Emails and in-product messaging E-learning and onboarding content Internal and customer-facing comms Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals. Champion plain language, accessibility, and inclusive design. Conduct content … audits and use data to iterate and improve. Maintain and evolve our content guidelines and tone of voice. Put fair customer treatment at the heart of everything you do. Qualifications What you'll bring: University graduate, or equivalent qualifications or experience Experience in UX content design, editorial UX, or similar, ideally in a tech environment. A portfolio More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

evaluate, and book their mountain holidays. You'll own the experimentation programme end-to-end - identifying opportunities, prioritising ideas, running tests, and ensuring learnings translate into real commercial and customer impact. That means not just looking at data, but also understanding our customers deeply: how they shop, what frustrates them, what delights them, and how we compare to competitors. … in online travel. What you'll be doing Lead experimentation: Own and deliver a CRO roadmap that steadily improves our booking funnel through regular, well-structured tests. Understand the customer: Talk to customers, observe sessions, and gather insights from sales and support teams to understand pain points and motivations. Research competitors & trends: Stay close to how customers shop with … and Supply to move tests from idea to release quickly, and keep everyone aligned on goals and results. Communicate clearly: Share results and learnings in a way that connects customer experience with commercial outcomes, helping everyone make better decisions. Champion pragmatism: Stay focused on what drives outcomes, making smart trade-offs, while being comfortable working hands-on with More ❯

providing 2nd and 3rd line support during the deployment of Windows 11 devices. You'll be working across multiple sites in Gloucestershire, delivering high-quality technical support and excellent customer service to users throughout the rollout. Valid NPPV3 clearance is highly desirable. Key Responsibilities Provide 2nd and 3rd line support to end users during the Windows 11 deployment. Build … configure, and deploy Windows 11 machines across the organisation. Troubleshoot and resolve technical and desktop issues efficiently. Deliver an excellent customer experience in user-facing environments. Support end users, resolve queries, and ensure minimal disruption during migration. Work collaboratively with project teams to ensure smooth rollout delivery. Experience & Skills Proven experience in desktop or field support … roles. Strong understanding of Windows 10/11 environments , device builds, and deployment processes. Excellent communication and stakeholder engagement skills. Experience working in secure or regulated environments such as policing, public sector, or defence . Full UK driving licence and willingness to travel between sites (pool cars provided). More ❯

when you fail, we all learn, then we’re eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel you’re ready to take the next step in your career. You must be a Sole UK National and … qualify for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

Junior .Net Developer/Junior Dotnet Developer Umbraco or other dotnet based CMS experience highly desirable up to 35k Bristol, Hybrid 2 days in office per week Benefits: Personal development roadmap with learning allowance and certifications Generous holiday allowance Birthday day off Employee Assistance Program I am working with a Bristol based software agency who are looking for a … Junior Software Engineer (dotnet) to join their team. Any experience that you have with .Net CMS (Sitecore, Kentico etc) is highly desirable - Umbraco in particular . You should be someone who is passionate about producing quality code using SOLID and DRY principles in an Agile environment. Their products are complex, and require innovative solutions to meet client expectation. They … Umbraco, Dynamics365, ASP.Net Microservices Architecture, Azure DevOps Responsibilities: Working on key projects within the business. Constantly challenging, finding more innovative ways of doing things Ensuring a high level of customer experience Making sure that quality standards are achieved Stakeholder Communication Working with Azure Cloud Infrastructure Develop quality software and web applications Analyse and maintain existing software applications Design More ❯

Junior .Net Developer/Junior Dotnet Developer Umbraco or other dotnet based CMS experience highly desirable up to 35k Bristol, Hybrid 2 days in office per week Benefits: Personal development roadmap with learning allowance and certifications Generous holiday allowance Birthday day off Employee Assistance Program I am working with a Bristol based software agency who are looking for a … Junior Software Engineer (dotnet) to join their team. Any experience that you have with .Net CMS (Sitecore, Kentico etc) is highly desirable - Umbraco in particular . You should be someone who is passionate about producing quality code using SOLID and DRY principles in an Agile environment. Their products are complex, and require innovative solutions to meet client expectation. They … Umbraco, Dynamics365, ASP.Net Microservices Architecture, Azure DevOps Responsibilities: Working on key projects within the business. Constantly challenging, finding more innovative ways of doing things Ensuring a high level of customer experience Making sure that quality standards are achieved Stakeholder Communication Working with Azure Cloud Infrastructure Develop quality software and web applications Analyse and maintain existing software applications Design More ❯

and there is no better a time to join us. The Merchant Services Lab is delivering the Cardnet Transformation Programme, a multi-year business transformation programme delivering materially improved customer experience and sustainable growth in merchant count, revenue, profitability and market share. We manage the key journeys, propositions and channels that support our Cardnet customers accepting payments by … business, transformation and technical teams, whilst delivering outcomes for Merchant Services. They will use a variety of tools, practices, and processes to deliver best in class solutions with a customer-centric approach.As a Product Owner in your day to day you'll: Work hand-in-hand with our Schemes & Global Transaction Services product teams to understand our business and … product strategy to craft and prioritise the roadmap for delivery Be data-driven and bring evidence-based decision-making to explain 'why' Use your experience working with technical and cross-functional teams to deliver change Be able to think 'big' but value incremental improvements and value delivery Influence by building trust and empowering the team with responsibility Be a More ❯

and when you fail, we all learn, then were eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel youre ready to take the next step in your career. You must be a Sole UK National and qualify … for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may include … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

are looking for a highly motivated and creative Digital Design Apprentice to join our growing team. This is an exciting opportunity for a designer to gain hands-on industry experience while studying towards a BA (Hons) Digital Design Integrated Degree Apprenticeship at Middlesex University. Role You’ll work alongside our Marketing and Sales team, contributing to real projects and … and ensure files and assets are managed and stored correctly. Adhere to global brand standards in local execution and support local activation of global assets and campaigns. Gain practical experience in typography, layout, image editing, rendering and motion graphics. Requirements: Some experience in Graphic/Hybrid/Digital Design and the ability to produce and amend graphics with … a passion for creativity. Experience or passion for coffee or food & beverage is beneficial. A highly organised and detail-oriented individual, experience of project management or coordination is desirable. Self-motivated and ambitious individual. Looking to grow Marketing career and not be afraid to take on new challenges. Desire to learn is critical for this role. Eligible to More ❯

DevOps Engineer Location: Cheltenham, Gloucestershire (Client site 3 days a week) Salary: £50,000 - £75,000 (Depending on Experience) Hours: Monday to Friday Please Note - DV Clearance Required Our Client: Our client supports customers with all IT and procurement requirements. IT is often seen as complex and frustrating; our client is here to change that. Their mission is to … maintenance and support of a highly critical service in collaboration with client operations and security teams to ensure service remains optimised for performance and compliance. Responsibilities: Implement and manage customer-requested integrations Embed security practices throughout the software development lifecycle Monitor and log application and infrastructure health, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes … and perform regular maintenance Provide second-line technical support Build tools and automation to reduce errors and enhance customer experience Perform root cause analysis for production errors and implement long-term solutions Troubleshoot and resolve technical issues efficiently Automate tasks, including visualisation and reporting processes Design and implement troubleshooting and maintenance procedures Collaborate with teams for requirement gathering More ❯

a highly critical service in c ollaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

and Sloan are proud to be working with a well known FMCG client in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at … least 5 years of hands-on Shopify management and web merchandising experience, combined with strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to … end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement Develop and execute promotional, merchandising, and digital marketing strategies aligned with business objectives Technical Migration & Platform Management Lead ecommerce platform migrations, upgrades, and integrations (with focus on Shopify Plus and third-party systems) Manage relationships with developers, agencies, and technology partners to ensure smooth technical More ❯

and when you fail, we all learn, then were eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel youre ready to take the next step in your career. You must be a Sole UK National and qualify … for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may include … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

a CRM System Implementation Lead to oversee the delivery of a new CRM system for their Economy & Funding Team. This role is ideal for someone with strong project delivery experience, stakeholder engagement skills, and a background in CRM systems and ICT coordination. CRM System Implementation Lead Start Date: ASAP Duration: 6 Months Initially (likely extension) Rate: Negotiable (Inside IR35 … project lifecycle. Monitor and report on project progress, risks, and issues. Ensure CRM integration with existing digital platforms. Support transition to business-as-usual operations. Promote continuous improvement in customer experience and service efficiency. Key Skills & Qualifications: Proven experience in delivering projects within budget and timeframe. Strong CRM system knowledge and data analysis skills. Experience in More ❯

and depth of suppliers available to customers, ensuring competitive pricing and great choice. Manage supply data: Ensure accurate, consistent, and maintainable supply data that reduces errors and enhances the customer experience. Drive technical excellence: Help shape and improve the holiday packaging engine, optimising areas like data model, supply availability, and search speed. Monitor performance: Track key metrics such as … efficiency. Look ahead: As Heidi scales, take responsibility for the underlying data model and technical systems that power supply and packaging. What we're looking for from you Integration experience: You've managed integrations end-to-end, including timelines, stakeholders, and complex technical processes. Customer and commercial mindset: You understand how supply and pricing impact both customer experience and business performance. Problem-solving skills: You're resourceful in tackling third-party challenges and finding pragmatic solutions. Collaboration: You're able to communicate effectively with both technical and commercial colleagues, and keep everyone aligned. Technical proficiency: You're confident working with data models, APIs, and system architecture, and can get hands-on when needed. Analytical approach More ❯

Our company, Cotswold Talent Solutions, are recruiting multiple Business Development/Lead Generation Executives for a fantastic customer in North Swindon! These are permanent positions working in a vibrant and dynamic business playing a crucial role in their sales process! *NO EXPERIENCE IN SALES OR LEAD GENERATION REQUIRED* This business is a leading provider of telecommunications solutions tailored … SME) sector, are currently searching for multiple outbound sales agent's to join the growing team based in Swindon. This business prides itself on delivering exceptional service, the best customer experience and cutting-edge technology to help businesses improve their communications systems and drive growth. As an outbound sales agent, you will play a crucial role in expanding … the customer base and promoting the telecom solutions to potential clients within the SME sector. Your primary responsibility will be making outbound calls to prospects, understanding their current telecom setup, and advising them on how the solutions you offer can elevate and enhance their business! This is a permanent role with a vibrant, dynamic and growing business! Starting salary More ❯

and offers a great stepping stone to move into an Account Manager based role within 12-18 months. The Sales Support/Account Manager will have some internal sales experience and will see you working closely with the Business Development Account Managers.You will be responsible for taking the volume requests away from the account managers.You will liase with the … records up to date and collaborate across teams running various reports on a daily basis The Sales Support and Account Manager will need: Proven B2B sales or sales support experience Strong Microsoft Dynamics CRM skills Confident working with local authorities or public sector clients Excellent communication and relationship-building skills Self-starter with strong ownership and drive Tech-savvy … opportunities based on client usage patterns and business goals Handle renewals, ensure on-time contract execution, and mitigate churn risks proactively Act as the primary point of contact for customer queries, ensuring swift resolution and satisfaction Deliver virtual product demos and training sessions to new or expanding clients Maintain accurate records in the CRM, tracking interactions, feedback, and sales More ❯

Approach: Build targets for team members, forecast pipeline generation, analyse data, and review reports in Salesloft, Salesforce and LinkedIn Sales Navigator. · Collaboration: Work closely with the Sales team, Marketing, Customer Experience, and Revenue Operations to ensure effective communication and strategy alignment. · Career Growth: Create career growth opportunities that support the established promotion path for SDRs. International Alignment: Work … with our parent company to share learnings with international colleagues to spread lead generation success into new overseas territories in the local language. KEY COMPETENCIES: Experience: Minimum of 5 years in sales or business development with at least 2 years in a leadership or managerial role, preferably within the software development, IT consulting, or tech sales. Regional Knowledge: Good More ❯

provided with a van, tools, and comprehensive training to support your success. The Role Service Delivery: Install, configure, and commission wireless connectivity solutions efficiently and to a high standard. Customer Experience: Deliver outstanding service and consistently exceed customer expectations. Brand Representation: Maintain a professional image and represent the company positively on every site visit. Safety & Administration: Work … safely and complete all job documentation and stock records accurately and on time. Travel: Across the South West, with occasional stays away. The Person Experience in wireless, RF, microwave, or telecoms installation. Confident working independently in a mobile, field-based role. Skilled with hand tools, comfortable working at heights, and managing equipment stock. Willingness to travel across the South … roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunity employer and welcome applications from all suitable candidates. More ❯