1 to 25 of 59 Customer Experience Jobs in the South West

Customer Experience Manager -Edinburgh,Dundee,Bristol Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh,Dundee and Bristol 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel An open, collaborative environment … where your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the go-to person who ensures missions run smoothly, and customers More ❯

CRM/CX Marketing Manager Chelsea, London | 5 days on site £50,000£63,000 base + 12% bonus + 9% pension + benefits Are you a CRM or CX marketing professional ready to take ownership of a global platform and shape how a brand engages with its customers? Were hiring a CRM/CX Marketing Manager to lead customer … Build and optimise workflows, audience segments, and reporting for both automated journeys and ad hoc campaigns Collaborate daily with marketing, digital, and IT teams to deliver a world-class customer experience Drive reporting and performance analysis of campaigns, turning insights into actions Oversee data integration and hygiene across CRM, SAP, and external … tools (APIs, imports/exports) Work closely with agency developers to QA, build, and launch personalised email and cross-channel communications Keep up to date with best practices in CX, CRM and data protection (GDPR) What Were Looking For 5+ years of CRM or CX platform experience Any Platform experience is fine Hands-on expertise in campaign management More ❯

an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT. Responsibilities Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications … Investigate, own, and resolve customer incidents in line with SLAs Test and raise software defects, managing customer communication throughout the incident lifecycle Support project activities, including occasional out-of-hours work Develop and maintain monitoring tools and alerting systems for 24/7 support Manage and progress system and application upgrades Assist with internal and external communications on … understanding risk and impact Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the More ❯

Diligenta are market leaders in the Life and Pensions administration sector. We are recruiting enthusiastic individuals who are passionate about life and giving an excellent customer experience and who are keen to develop their career in the finance sector. Role You will be working in a modern office environment, with a relaxed dress code, and a team that … or third parties, using our advanced systems to deal with queries. No sales involved Using digital and verbal communications to support both internal and external customers Supporting and resolving customer requirements for changes on policies and submitting work requests to the back-office team through our digital platforms, to ensure that customers are fully informed and necessary documents are … resolving complaints from policyholders or third parties through our various systems Keeping up to date with process changes, system updates and policies, including IT Security and GDPR regulations Training Customer Service Specialist Level 3. The programme’s delivered in 6 modules across 13-months. Each module consists of three components, based on our learning methodology: Ignite: Online activities that More ❯

understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber incident response Desirable a certification in Service Operations. Skills Required Strategic thinking and strategy development, especially in … of this role Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units Excellent stakeholder management skills, informed by political and business awareness. Excellent customer experience skills, informed by customer needs, changes and trends Ability to build consensus, making decisions based on many variables, and gain support for major initiatives. Strong sense … communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce. Person specification Board level influencing and operating experience (incl. budget management). Establishing a vision and goals for the organisation/units and to establish a system of measuring effectiveness of goal attainment. Proven track record in More ❯

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, . We currently have an opportunity for a Senior Digital Experience Manager to join our team based in the South West. Joining us on a full-time permanent basis, you will receive a competitive salary of up to … per annum plus excellent benefits. You will lead the strategic design and optimisation of our digital customer experience across all touchpoints. This includes managing websites, CRM systems, and marketing automation to deliver seamless and engaging customer journeys. What you'll be doing: Own and optimise water-brand websites and MyAccount portal Drive digital-first and self-service … Lead a team of digital marketers Manage budgets and forecast projections Enhance CRM and marketing automation capabilities What we are looking for: 10+ years in digital marketing focused on customer experience Strong technical skills in SEO, analytics, CMS, and web technologies Strategic and analytical thinker with leadership experience Degree-level education or equivalent What's in it More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

/3rd line firewall configuration and troubleshooting oWorking on a varied ServiceDesk within the ITIL framework oScoping and designing solutions for clients oDelivering on-site and remote projects •Required Experience: oFortinet NSE4 certification or equivalent experience oThorough understanding of Networking Principles i.e. DNS, DHCP, IP Subnetting, Routing oMicrosoft Intune and Entra ID (Prev. Azure AD) oEmail Protection and … security oThorough understanding of Web Filtering configuration oAruba Wired and Wireless •Desirable Experience: oPrevious experience delivering IT Services within schools or educational organisations oBarracuda Email Protection oServer and Storage Technologies (Hyper-V, VMware, HPE) oVeeam or other backup technologies oSophos or other XDR technologies 1.6.2. Responsibilities and Tasks •Leverage our portfolio of accomplished industry-leading technologies to: oAct … from discovery through to completion Resolving and acting as a point of escalation for all customers. •Working closely with all areas of the business to ensure that a positive customer experience is maintained consistently. oKeep informed of Market and Competitor activity and feed this back to the team to ensure we are always providing the best value and More ❯

working with Big Data technologies and tools utilized for handling large datasets. Proficiency in programming and debugging/troubleshooting complex issues. Expertise in Data Processing frameworks and schema design. Experience with Data Ingestion tools and developing robust data pipelines. Familiarity with Data Science tools and techniques. Excellent problem-solving abilities and able to work through issues in a logical … manner, documenting solutions as required. Demonstrable experience of continuous improvement, process optimization and automation. Experience Required for the Role Experience of working with big data and data analytics. In-depth knowledge of data analysis platforms and tooling. Strong communication skills, able to articulate complex technical requirements to a range of audiences Typically qualified to degree level, or … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT More ❯

allows our organisation to operate securely and effectively. They translate our mission into action, ensuring legal compliance, mitigating risk, and driving efficiency, helping us unlock new business opportunities, protect customer data, and build the trust: providing the foundation for a culture of accountability and trust that underpins our brand. As part of the Security Policy and Standards team, you … for executing the day-to-day administrative duties that form the foundation of our risk management and compliance programs. Skills Required for the Role Presentation skills. Strong communication skills. Experience of stakeholder management and influencing skills A thorough approach to your work, with the ability to maintain a high level of attention to detail on routine but critical tasks. … Basic understanding of cyber security Basic understanding of security risk Excellent written communication skills, with experience creating formal documentation or reports. Experience Required for the Role MANDATORY 1-3 years of professional experience in a Cyber Security, Information Security, or a related technical role with demonstrable security responsibilities. Ability to translate complex, technical problems into easy-to More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing More ❯

of registered IVC-E pet owners and their pets across the IVC group. Working closely with SEO and SEM teams to drive organic and paid traffic and optimising the customer experience to convert that traffic. The team also support clinical efficiencies by optimising for customer self-service. Responsibilities Strategic Leadership: Develop and execute a product roadmap aligned … and providing insights on product health and market trends. Product Management: Own the product's profitability and commercial success, crafting high-level product requirements, managing product launches, and incorporating customer feedback to optimize product performance. Collaboration: Foster strong partnerships with engineering, marketing, customer support, and other teams to ensure a unified product vision. Data-Driven Decision Making: Develop … and track key performance indicators (KPIs) to measure product success and make data-driven decisions to enhance the customer experience. Continuous Improvement: Conduct market research and stay updated on industry trends to identify opportunities for product enhancement. Qualifications 5+ years of experience in crafting and launching successful digital products with a proven track record of product impact Strong More ❯

use automation, implement best practices, and streamline workflows. • Encourage a culture of continuous improvement within the release management team and our stakeholders. You'll have the following skills and experience Skills • Ability to manage multiple parallel release, adapt daily, and ensure alignment across teams and environments. • Confident communicator who can influence and align diverse groups, including technical leads, project … to engage in discussions about environments, integrations, and infrastructure without needing to be hands-on. • Provide clear, concise updates to leadership, with a focus on impacts, progress and actions. Experience • Excellent planning skills to time/cost/quality targets. • Experience with Agile and DevSecOps methodologies. • Knowledge of software configuration management tools. • Working knowledge of workflow management tools … such as Jira. • Working knowledge & full understanding of project frameworks, methodologies and standards. • Capable of working under pressure and resolving resultant customer conflicts in a rapidly changing business. • Aware of risk management methodologies, including the identification, assessment and management of environment delivery risks. • Strong interpersonal skills able to collaborate across organisational boundaries. • Proven problem solver with the ability to More ❯

The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making. Role Support the development, optimisation, and … Year 6 Months Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Monday, 15th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the More ❯

the Bank’s landscape involving integration, data warehousing, cloud and master data management technologies Work with Business Stakeholders to fully understand their requirements - look for innovative solutions to improving Customer Experience Producing data requirement specifications & process flows (business and data) Creating source to target data mappings including metadata Work closely with delivery teams to ensure they have the … matter expert and consultant, provide coaching, deliver guidance and support for complex projects, ensuring application of best practice (processes and methodologies) reuse and agility We need you to have Experience of translating complex business requirements into quality technical/design requirements Excellent verbal/written communication skills with your peers and business stakeholders Experience in Production of Source … to Target Mappings as well as Production of Logical Data Models to facilitate database design Excellent analytical and problem-solving skills Experience of performing data analysis, preferably using oracle database systems It’s a bonus if you have but not essential Experience using Cloud Technologies (Microsoft Azure, AWS) Understanding of Data modelling and associated technologies Red Hot Rewards More ❯

the Bank’s landscape involving integration, data warehousing, cloud and master data management technologies Work with Business Stakeholders to fully understand their requirements - look for innovative solutions to improving Customer Experience Producing data requirement specifications & process flows (business and data) Creating source to target data mappings including metadata Work closely with delivery teams to ensure they have the … matter expert and consultant, provide coaching, deliver guidance and support for complex projects, ensuring application of best practice (processes and methodologies) reuse and agility We need you to have Experience of translating complex business requirements into quality technical/design requirements Excellent verbal/written communication skills with your peers and business stakeholders Experience in Production of Source … to Target Mappings as well as Production of Logical Data Models to facilitate database design Excellent analytical and problem-solving skills Experience of performing data analysis, preferably using oracle database systems It’s a bonus if you have but not essential Experience using Cloud Technologies (Microsoft Azure, AWS) Understanding of Data modelling and associated technologies Red Hot Rewards More ❯

solutions with exceptional service. They are developing and growing as a company and are seeking a full time Sales Administrator as a key role to support growth with continued customer experience Responsibilities will include:- •Handle customer queries by email and phone •Respond to or co-ordinate responses to customers by email and phone •Raise tickets for queries … relating to technical support •Contact customers with updates, follow ups, responses •Produce quotes and help build solution proposals with sales team •Processing customer orders through management system •Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery •Maintain and update customer records, pricing, sales collateral •Join … sales/marketing meetings and contribute to updates, ideas and planning •Develop monthly sales reports and help track sales performance •Communicate customer feedback internally •Develop product and service knowledge to increase ability to handle queries/quotes •Manage sales diaries •Liaise with suppliers and monitor product/supplier developments You will be personable and eloquent in all forms of More ❯

structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT … to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Why this job matters The Data Engineering Principal leads the AWS design, building and implementation of processes to … architecture practices. Cloud Governance : Utilize tools such as IAM, resource tagging, cost management, etc. to enforce AWS governance policies and implement monitoring and alerting solutions to address issues proactively. Experience you'd be expected to have A bachelor's degree in computer science, information technology, or any relevant field A master's degree is preferred but not mandatory. AWS More ❯

structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT … to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Why this job matters The Data Engineering Principal leads the AWS design, building and implementation of processes to … architecture practices. Cloud Governance : Utilize tools such as IAM, resource tagging, cost management, etc. to enforce AWS governance policies and implement monitoring and alerting solutions to address issues proactively. Experience you’d be expected to have A bachelor’s degree in computer science, information technology, or any relevant field A master's degree is preferred but not mandatory. AWS More ❯

multiple domains. • Responsible for authoring thought leadership technical papers, capturing intellectual property • Supervision of graduate and post-graduate student placements and secondments You'll have the following skills and experience Skills • Technical domain expert : Deep technical or domain expertise. They continually develop their expertise in a key technical area so they are recognised as a technical expert in new … with depth of knowledge across a range of technologies and practices in network management, inventory and asset management and tools, sustainability practices and energy management including energy industry trends. Experience with automation of network design/planning capabilities to increase agility, best achieve SLAs and optimize cost base. • Qualifications : Strong academic record in technology specialism with post-graduate qualification … s) (PhD or equivalent research experience). • Expert communicator : Regularly presents to peers and managers about their research area at conferences. • Experienced in open innovation : Skilled in patenting, technical publications, conference presentations etc. • Storytelling with data: Strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences • Concept More ❯

Ecommerce Trading Assistant | £28k | South West London | Hybrid working Zachary Daniels are delighted to be working with a well-established UK clothing brand known for its rich heritage, loyal customer base, and commitment to timeless British style. As the brand continues to grow and expand its digital presence, we're recruiting an Ecommerce Trading Assistant to join the team … also supporting the onboarding of exciting new names as part of the company's ambitious growth strategy. As Ecommerce Trading Assistant, you'll help drive online performance, shape the customer journey, and support the wider Ecommerce team in delivering commercial success. Key Responsibilities as Ecommerce Trading Assistant: Support the Ecommerce Trading Manager in day-to-day website trading Manage … and post-campaign analysis Work with merchandising to monitor stock levels, support product performance, and drive conversion Conduct regular quality control checks across the site to ensure accuracy and customer satisfaction Produce weekly and monthly trade reports using tools such as Google Analytics Collaborate closely with marketing, customer service and merchandising teams to support cross-functional campaigns Maintain More ❯

engages users and driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard. They have an excellent customer base and have secured 300+ of the UKs largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media. A Key Account Managers is responsible for maintaining long … further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key Duties and Responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face … diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it Consistently evaluate the value being brought to the customer look at what other opportunities there are to demonstrate more value whether financial, operational or safety related Understand the data related to your customers and help to surface insight More ❯

is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. They are committed to operational excellence and delivering world-class customer experiences. Role Overview As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Youll provide strategic … leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly … Automate to increase efficiency Support recruitment, onboarding, and staff planning for the Service Desk function Engage with executive and client stakeholders, representing the service desk and maintaining client confidence Experience & Skills Minimum 6+ years in technical support, including significant 3rd-line experience in an MSP environment At least 5 years in a leadership role, ideally within a Microsoft More ❯

office. About this opportunity Consumer Servicing & Engagement (CS&E) Platform delivers a unified digital servicing proposition for personal customers on the device of their choosing, giving the best digital customer experience to increase engagement and options for self-service. We build deeper and more trusted relationships with our customers and support them to improve their financial lives by … offering valuable, engaging and human-like digital banking experiences. We grow customer satisfaction and trust through simple, helpful and personalised experiences that they love. We provide and guide customers to complete and easy-to-use self-serve offerings where they can do (almost) everything they want within digital. We deepen valued customer relationships, helping them build financial resilience … our people, data, and technology are leading to innovative projects, fresh possibilities and countless new ways for our people to work, learn, and thrive. What you'll need: Previous experience as a Senior Data Scientist or Technical Lead in machine learning. Experience leading data scientists and an ability to set technical standards. Strong communication skills and the ability More ❯