76 to 100 of 122 ITIL Jobs in the South West

qualifications and experience include: Extensive experience in IT system design and/or software development Proficiency in prototyping/wireframing Experience working within an ITIL environment Guidewire system design (desirable) An IT-related degree or equivalent industry experience Experience in financial services, insurance, investments, or pensions is desirable. Our values More ❯

of GIS, Business Intelligence (BI), and Works/Asset Management platforms A full, clean UK driving licence Understanding of ICT governance frameworks such as ITIL and information security standards What’s in it for you What’s In It for You Private medical insurance with options to cover dependents Up More ❯

management and organisational skills. Demonstrable experience of cable management practices in a live datacentre environment. Experience working in a Change Managed environment, and with ITIL processes. Ability to work in a 24x7 live Production environment which cannot be allowed to have an unscheduled outage. Working at height using an appropriate More ❯

office and field-based work having been undertaken. Strong fault diagnosis skills showing an ability to investigate issues in a clear and logical manner. ITIL awareness and understanding, with the ability to follow processes and procedures - desirable Familiarity in preparing procedure documents and training guides. Familiarity in network fundamentals including More ❯

of various software development methodologies Previous working experience in a Financial services, insurance, investments and/or pensions environment [essential/desirable/advantageous] ITIL (v4) & COBIT awareness More ❯

Finance or related field Preferred: Experience with Oracle Fusion Cloud Familiarity with Agile methodologies Knowledge of Oracle applications and architecture Experience in COBIT or ITIL frameworks What you'll get in return £90,000 - £120,000 per annum Hybrid working model - 3 days in Bristol office, 2 remote Generous holiday More ❯

Required: Proven experience in a SAP IT support environment. Strong technical and functional understanding of Ariba Sourcing, Contracts, and Supplier Lifecycle modules. Familiarity with ITIL processes and change management practices. Excellent communication and stakeholder engagement skills. Ability to work independently in a remote environment while collaborating across global teams. SAP More ❯

Strong troubleshooting skills for voice/data connectivity and hardware issues Hands-on experience with system upgrades and backup/recovery practices Familiarity with ITIL practices and working in a public sector IT environment Ability to follow procedures and technical standards (ideally NCSC aligned) Confident communicator with both IT and More ❯

to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application and hardware managed services Resolving issues, updating customers, closing tickets and documenting if required Handling inbound telephone More ❯

point of contact for all IT-related enquiries and support requests from internal users Deliver, support, and promote Service Desk processes aligned with the ITIL framework Manage and maintain the Service Desk system, including accurate call logging, technical note taking, and user-friendly issue resolution Provide technical support for online More ❯

to learn new skills and technologies as required Preferred Additional Skills: Experience with Nutanix and Cohesity Experience with Azure & AWS Knowledge and application of ITIL concepts, or an ITIL v3 certification Project Management or project leadership experience Important to know Due to the nature of our work many our roles More ❯

operate. As a Global Process Owner (GPO) you will be responsible for overseeing our Service Level and Supplier Management Processes and contributing to our ITIL knowledge. Driving a culture of knowledge sharing and continual improvement in how we deliver for our customers globally : Monitoring the lifecycle of the process and … Operational teams Preparation and delivery of Training Remote working environment Process Ownership for multi-location/discipline teams Understanding of IT Service Management/ITIL foundations level certification 1-3 years of relevant working experience (process design, measurement and improvement, working with process frameworks and standards, working in a global … follow up 3+ years working within ServiceNow Understanding of Procurement processes for managing external suppliers YOUR PROFILE and SKILLS : Problem Solving Working knowledge of ITIL and Service Management particularly one or more of the following practices: IT Supplier Management, Capacity Management, IT Asset Management Quality Management Fluent English (written and More ❯

leadership roles. Strong technical expertise across Microsoft stack (AD, Entra, Exchange, SQL, O365). Experience with cloud migrations and hybrid environments. Solid grasp of ITIL practices and IT security frameworks (NIST, NCSC, CIS). Cybersecurity experience including ISO27001:2022 and Cyber Essentials Plus. Excellent troubleshooting, stakeholder management, and vendor coordination … skills. Relevant qualifications (e.g., MCSE, ITIL). More ❯

operational output and support can be sustained. * Provide reports and statistical analysis of all aspects of Service Desk operations. * Knowledge and recent experience of ITIL service management process and practices, specifically Incident, Knowledge, Problem and Change Management. * ITIL v3 or v4. * Recent experience of working within an IT Service Desk More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will … such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management More ❯

point of contact for all IT-related enquiries and support requests from internal users Deliver, support, and promote Service Desk processes aligned with the ITIL framework Manage and maintain the Service Desk system, including accurate call logging, technical note taking, and user-friendly issue resolution Provide technical support for online … providers (e.g., AV, hardware repair, print services) Identify recurring issues and suggest or implement solutions to improve support efficiency Technical Skills Required: Experience with ITIL framework and IT service management best practices Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Experience with Windows and Mac operating systems Knowledge of networking More ❯

usual (BAU) operation, assisting in resolving live technical incidents and system problems as and when required, in accordance with the Information Technology Infrastructure Library (ITIL) framework to ensure that the solution continues to deliver in line with business requirements. Provide input into the creation and maintenance of design patterns; producing … relevant experience required for this role. Experience of UML, C4-Model (preferred - at least conceptual level). Assist architects in creating 'Solution Vision'. ITIL (v4) & COBIT awareness. Experience of various software development methodologies. Excellent communication skills (verbal and written) with the ability to communicate complex technical content and processes More ❯

post holder must have a proven track record of working with Industry Standard service management tools, updating service methods to improve overall efficiency. Qualifications ITIL v4 qualified ITIL V4 Practitioner: Service Level Management - Desirable What you need to do now If you're interested in this role, click 'apply now More ❯

Active Developed Vetting (DV) Clearance is mandatory. Proven experience administering Juniper or Cisco network devices. Solid understanding and hands-on experience with firewalls . ITIL Foundation certified or demonstrably strong working knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work effectively under pressure and prioritise tasks in More ❯

Active Developed Vetting (DV) Clearance is mandatory. Proven experience administering Juniper or Cisco network devices. Solid understanding and hands-on experience with firewalls . ITIL Foundation certified or demonstrably strong working knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work effectively under pressure and prioritise tasks in More ❯

of required data, statistics and reports for service analysis and to facilitate effective service health monitoring and performance. Collaborate and ensure regular dialog with ITIL Functions (Change Delivery, Service Transition, Problem/Event Mgmt., Incident Mgmt.) and Business & Service Partners/Managers to ensure common understanding on service health, service … audiences at all levels. Any of the following are not necessary to apply but will make you stand out: IT relevant Diploma or Degree ITIL Certification Desirable IT Audit and Risk Management Certification Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about More ❯

with the latest technology trends and advancements to ensure the company remains competitive. Skills: Network Administration Server Management Cybersecurity Project Management Cloud Computing Virtualization ITIL Vendor Management Budget Management Disaster Recovery Planning Qualifications: 3+ years of experience in IT infrastructure management or a similar role. ITIL 4 Foundations certification Strong More ❯

Assign tasks, manage workloads and ensure team members meet performance expectations. Facilitate professional development and skills training for the team.Process Management Implement and optimise ITIL-based processes for incident, problem and change management. Drive process improvements to increase operational efficiency and reduce incidents. Ensure service level agreements (SLAs) are met … experience in IT Infrastructure Management or similar roles. Bachelor's degree in IT, Computer Science, or related field. OR equivalent experience. Desirable certifications:1. ITIL V4 Foundation or higher.2. Project Management Professional (PMP)3. Certified Information Systems Security Professional (CISSP) Proven experience leading and managing technical teams. Strong knowledge of More ❯

Microsoft Azure platform; including dependent systems & processes, that support business & department objectives. Directly support Project deliveries that impact Microsoft Azure platform. Ensure all standard ITIL operating procedures are adhered to and monitor/actively manage the resolution of incidents, problems and change requests for Team. Ensure ITIL procedures are adhered More ❯

keep everything in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management process … What youll bring Youll have Service Management, with substantial experience in environments involving telecommunications, building/facility systems, or critical infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy … and asset/configuration tools (CMDBs). Youll come with vendor management experience across telecom and facilities technology partners. ITIL Expert or Managing Professional certification is strongly preferred. Experience in compliance-heavy or 24/7 operations (e.g., data centres, call centres, critical facilities) is a plus. Whats in it More ❯