76 to 94 of 94 ITIL Jobs in the South West

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted More ❯

an ICT Service Desk or Helpdesk function. Strong leadership and team management capabilities. Excellent communication and stakeholder engagement skills. Proficiency in monitoring and reporting on service performance. Familiarity with ITIL principles and service management processes. Desirable Qualifications ITIL Foundation or higher certification. More ❯

client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs we are looking for a Junior Service Architect (ITIL - SC Cleared) for a 12 Months contract based in Bristol. Job description - the role Purpose of the role: We're looking for an aspiring Service Architect to join a major … a complex, fast-moving environment. This role is ideal for a Business Analyst or Service Delivery Manager with experience in the IT service industry and a good understanding of ITIL and service management principles. What you'll do: Collaborate with senior stakeholders to design and document new or updated services. Translate business requirements into Service Design Packages and support their … and represent the service function across a large, multi-threaded programme. The skills you'll need: Background in IT service management, Business Analysis, or Service Delivery. Solid understanding of ITIL or equivalent service management frameworks. Experience working in Defence Projects. Experience engaging senior stakeholders (programme to C-suite level). SC Clearance. Understanding of the service life cycle from design More ❯

ServiceNow Technical Architect £70000-75000 GBP Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent ServiceNow Technical Architect - Senior Consultant £70,000 - £75,000 + Package London (Hybrid) Join a leading global consultancy at the forefront of digital More ❯

ServiceNow Technical Architect £95000-120000 GBP Bonus Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent ServiceNow Technical Architect - Senior Manager £95,000 - £120,000 + Package London (Hybrid) Join a leading global consultancy at the forefront of More ❯

integrity, safety, and professional standards while ensuring operational excellence and customer satisfaction. What youll bring? Essential and desirable skills include leadership, strategic planning, service improvement, customer and supplier management, ITIL, Lean Six Sigma, PowerBI, and project management. Behaviours align with MGroup valuesresponsibility, openness, ambition, and collaborationdemonstrated through adaptability, accountability, ethical conduct, and stakeholder trust. Qualifications span leadership, ITIL, Prince2, Agile More ❯

and audits. If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you. Key Responsibilities Log, analyse and triage incoming customer calls and helpdesk tickets Investigate and provide first-line support for technical issues and service … IT support or service desk role, ideally customer-facing Strong diagnostic and troubleshooting abilities for basic hardware and software issues Proficient in general office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communication skills, both written and verbal Desirable Experience … ITIL Foundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies Exposure to logistics processes within an IT environment Our non-negotiables: You must be eligible to work and More ❯

Support and maintain systems including Microsoft 365, Windows 10/11, and Windows Server (2016-2022), remote access, and general infrastructure troubleshooting. Excellent training and professional development opportunities, including ITIL and Microsoft certifications. The Person: Proven IT support experience in a customer-facing or field-based role. Confident troubleshooting across desktop, network, and server environments. Strong knowledge of Microsoft technologies … and network fundamentals (TCP/IP, LAN/WAN, DNS). Full UK driving license ITIL Foundation certification is desirable but not essential. Reference Number: BBBH263333 To apply for this role or to be considered for similar positions, please click 'Apply Now' or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for … candidates. Keywords: IT Support Technician, Service Delivery, Field IT Engineer, Desktop Support, 2nd Line Engineer, IT Field Support, VIP Support, Microsoft 365, Windows 10, Windows 11, Windows Server, Networking, ITIL, Technical Support, IT Technician, Infrastructure Support, Onsite Engineer, Regional IT Support, Axminster IT Jobs, Devon IT Jobs, Axminster, Honiton, Exeter, Taunton, Yeovil, Dorchester, Bridport, Crewkerne, Chard, Lyme Regis, Seaton, Sidmouth More ❯

experience for production D365 business services. What you'll do In this exciting role, you will: ensure best practice ticket management in accordance with internal service management KPI's, ITIL and ISO27001 accreditation ensure we are proactive in our support and maintenance, working with system logs help end users maximise efficiency through effective use of D365 applications become a subject … obligations and support KPIs are achieved. What you'll need In this role, you'll need: experience of IT software, platforms and application interfaces IT processes, ticket management and ITIL principles business process knowledge contextual knowledge of how the D365 benefits our businesses good technical knowledge and understanding of database and automation technology (for example, MS SQL, PowerShell) knowledge of … Software As A Service (SaaS) services IT competency, e.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management D365 product knowledge, e.g. modules, services, developer tool suites, use cases, case studies Microsoft Power Platform knowledge, including business benefit prior experience in a relevant role (e.g. Support Consultant, Service Desk Engineer, technical roles supporting business More ❯

experience for production D365 business services. What you'll do In this exciting role, you will: ensure best practice ticket management in accordance with internal service management KPI's, ITIL and ISO27001 accreditation ensure we are proactive in our support and maintenance, working with system logs help end users maximise efficiency through effective use of D365 applications become a subject … obligations and support KPIs are achieved. What you'll need In this role, you'll need: experience of IT software, platforms and application interfaces IT processes, ticket management and ITIL principles business process knowledge contextual knowledge of how the D365 benefits our businesses good technical knowledge and understanding of database and automation technology (for example, MS SQL, PowerShell) knowledge of … Software As A Service (SaaS) services IT competency, e.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management D365 product knowledge, e.g. modules, services, developer tool suites, use cases, case studies Microsoft Power Platform knowledge, including business benefit prior experience in a relevant role (e.g. Support Consultant, Service Desk Engineer, technical roles supporting business More ❯

experience for production D365 business services. What you'll do In this exciting role, you will: ensure best practice ticket management in accordance with internal service management KPI's, ITIL and ISO27001 accreditation ensure we are proactive in our support and maintenance, working with system logs help end users maximise efficiency through effective use of D365 applications become a subject … obligations and support KPIs are achieved. What you'll need In this role, you'll need: experience of IT software, platforms and application interfaces IT processes, ticket management and ITIL principles business process knowledge contextual knowledge of how the D365 benefits our businesses good technical knowledge and understanding of database and automation technology (for example, MS SQL, PowerShell) knowledge of … Software As A Service (SaaS) services IT competency, e.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management D365 product knowledge, e.g. modules, services, developer tool suites, use cases, case studies Microsoft Power Platform knowledge, including business benefit prior experience in a relevant role (e.g. Support Consultant, Service Desk Engineer, technical roles supporting business More ❯

experience for production D365 business services. What you'll do In this exciting role, you will: ensure best practice ticket management in accordance with internal service management KPI's, ITIL and ISO27001 accreditation ensure we are proactive in our support and maintenance, working with system logs help end users maximise efficiency through effective use of D365 applications become a subject … obligations and support KPIs are achieved. What you'll need In this role, you'll need: experience of IT software, platforms and application interfaces IT processes, ticket management and ITIL principles business process knowledge contextual knowledge of how the D365 benefits our businesses good technical knowledge and understanding of database and automation technology (for example, MS SQL, PowerShell) knowledge of … Software As A Service (SaaS) services IT competency, e.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management D365 product knowledge, e.g. modules, services, developer tool suites, use cases, case studies Microsoft Power Platform knowledge, including business benefit prior experience in a relevant role (e.g. Support Consultant, Service Desk Engineer, technical roles supporting business More ❯

experience for production D365 business services. What you'll do In this exciting role, you will: ensure best practice ticket management in accordance with internal service management KPI's, ITIL and ISO27001 accreditation ensure we are proactive in our support and maintenance, working with system logs help end users maximise efficiency through effective use of D365 applications become a subject … obligations and support KPIs are achieved. What you'll need In this role, you'll need: experience of IT software, platforms and application interfaces IT processes, ticket management and ITIL principles business process knowledge contextual knowledge of how the D365 benefits our businesses good technical knowledge and understanding of database and automation technology (for example, MS SQL, PowerShell) knowledge of … Software As A Service (SaaS) services IT competency, e.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management D365 product knowledge, e.g. modules, services, developer tool suites, use cases, case studies Microsoft Power Platform knowledge, including business benefit prior experience in a relevant role (e.g. Support Consultant, Service Desk Engineer, technical roles supporting business More ❯

with enterprise systems Deliver ongoing support, enhancements, and upgrades to Remedy platforms Key Skills/Experience Required: Strong background in developing and customising BMC Remedy ITSM applications Familiarity with ITIL framework and best practice Experience with workflows, integrations, and programming (e.g. JavaScript) Knowledge of cloud-based Remedy deployments BMC Remedy ITSM Certification desirable Keywords & Beneficial Experience: BMC Remedy, ITIL, JavaScript More ❯

Capability Lead – Cyber Security Permanent | South West | Agile and hybrid working available Lead the launch of a new cyber capability This is a rare opportunity to shape and grow a new cyber security business unit within a well-established technical More ❯

Capability Lead – Cyber Security Permanent | South West | Agile and hybrid working available Lead the launch of a new cyber capability This is a rare opportunity to shape and grow a new cyber security business unit within a well-established technical More ❯

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯

Teams to agree on transition plans, milestones, and risks. Contribute to accurate Service Catalogue and CMDB records. Coordinate the creation/approval of Service Design & Transition docs, aligned to ITIL and Trust standards. Support CAB by analysing change impacts and dependencies; attend meetings as needed. Facilitate handovers from projects to support teams, ensuring readiness and awareness. Ensure all knowledge transfer … evaluate and support new service processes. Monitor/report on transition performance, readiness, and outcomes. Identify and contribute to improvements in transition processes, tools, and templates. Ensure compliance with ITIL and internal policies. Liaise with suppliers and third parties to ensure they meet transition requirements. Escalate risks or delays to the IT Services Manager. Work with senior management to implement … specification. Person Specification Education and qualifications Essential Degree, HNC, HND or equivalent qualification or relevant proven experience Desirable A Prince II Practitioner with or without a lapsed accreditation An ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Foundation/Practitioner certificate or relevant experience Previous experience Desirable At least five years' experience in the NHS as well More ❯

Department: IT Location: UK - Bath Description Job Title: Head of IT Contract Type: Permanent Flexibility: This role is available full time. Location: In terms of location , we have offices in Bath, London, Surrey, Fareham, Weymouth & Plymouth, and we are happy More ❯