526 to 550 of 1,084 Customer Experience Jobs in the UK

used by many teams across the company, so correctness, reliability, and thoughtful API design matter enormously. Qualifications What do you need? 5+ years of experience in Java, Kotlin, Python or Go Strong experience with Spring framework, relational databases, distributed and concurrent systems (Kafka) Great cross-team communication … wide and varied audience, from fellow engineers to non-technical stakeholders across lots of teams. You enjoy writing testable code and you have experience in testing strategies, such as unit testing, integration testing You believe in and follow best coding practices, code reviews and open feedback You have great ...

content, supporting online processes, and helping to improve digital services based on feedback, analytics and service needs. Role The role does not involve direct customer handling but contributes to improving the experience of residents through better digital services. This is a development role as part of the Council … standards Reviewing and improving website content based on feedback and service needs Updating and testing online forms and digital processes Support the improvement of customer journeys by identifying simple usability issues Carry out testing of digital services and report any issues or improvements Observe and learn how digital systems ...

Genesys is seeking an AI & Experience Orchestration Director to lead strategic engagements and drive the adoption of AI solutions. This role focuses on optimizing customer experiences through effective use of AI technologies. Applicants should possess strong expertise in AI and customer experience, with … years in relevant fields. Responsibilities include engaging with senior stakeholders and orchestrating opportunities across teams. Join Genesys to redefine customer engagement with innovative solutions and collaborative culture. #J-18808-Ljbffr ...

product lifecycle, from defining problems and success metrics through to launching, measuring, and optimising products at scale. Your work will directly influence product strategy, customer experience, and business health, helping teams make better, faster decisions through trusted insights and clear narratives. You'll also raise the leverage … technical and non-technical audiences across different teams, while ensuring clarity and understanding to drive critical business decisions. Requirements 5+ years of hands‐on experience as a data analyst or data scientist, preferably in a product‐focused role. Advanced SQL and data visualisation are second nature to you. Hands ...

engineering, research, and product to turn those insights into evaluation systems, product improvements, and better model behavior. This team sits at the intersection of customer reality and model quality. We combine hands‐on technical depth with strong product judgment, helping translate complex, high‐value use cases into clear signals … that can improve both the customer experience and the underlying systems. About the role We are seeking a technically proficient, product‐minded engineer to help push the frontier of advanced AI with our strategic startup customers. You’ll work with some of the most exciting AI startups ...

About Sycurio Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud‐based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards such as PCI DSS while reducing … function. Today the functions that keep our live service healthy (platform, DevOps, support, and service delivery) operate as separate silos, each touching the customer without a cohesive view. This role brings them together. You own the reliability, evolution, and cost‐efficiency of the running estate, you break those silos ...

DePuy International Limited Legal Entity seeks a Senior Manager, Digital Solutions to lead the international digital customer experience, overseeing EDI/DSOS, OCR, SFDC, and Genesys while driving data‐driven decisions. You will shape the capability roadmap, manage a matrix team, and collaborate across Commercial, Customer Service … Supply Chain, Finance and Technology to deliver impact. The role requires strong analytical skills, experience leading large programmes, and proficiency in #J-18808-Ljbffr ...

Contacts team is a core team at Wise, dedicated to making adding, finding, and managing your recipients as easy as possible. We own this experience end-to-end: from the scalable platform securing tens of millions of bank accounts customers send to, to the intelligent search algorithms and local … integrations (like Pix) that power discovery, all the way to the customer-facing screens where users interact with their counterparties. The team is integral to Wise’s day-to-day operations — if our services go down, Wise goes down. How we work We work in an agile fashion, with ...

driving new business growth by developing strategic relationships with contractors, developers and other key organisations across the construction sector. Working consultatively, you'll identify customer challenges and demonstrate how MSite's workforce management platform helps organisations improve safety, compliance, productivity and operational performance through digital transformation. … full enterprise sales cycle, collaborating with internal teams to deliver an outstanding customer experience and contribute to the continued growth of the business. Why join us? Competitive salary with uncapped commission Hybrid working with additional flexibility A supportive, inclusive culture that puts people and development first Sell ...

Salesforce technologies including Apex, Lightning Web Components, Financial Services Cloud, Service Cloud and Agentforce, you'll design and develop robust solutions that support seamless customer journeys while driving technical excellence. As a senior member of the engineering team, you'll collaborate with stakeholders across the organisation, influence architectural decisions … business value. Key Actions Design, develop and enhance Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events and APIs to support seamless customer and adviser journeys Deliver high-quality software through the full development lifecycle, including design, build, testing, deployment, release and ongoing support Lead the technical ...

Title: Comms Maintenance Engineer Location: Field-based role, St Asaph, Denbighshire, North Wales Salary: £30,000 - £35,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week … routers, firewalls, and connectivity services. Supplier & Carrier Coordination: Work with third-party providers and carriers to progress and resolve faults. Site Visits (Escalations): Attend customer sites where remote resolution is not possible. Installations & Changes: Support installations and system changes requiring specialist knowledge. Knowledge & Continual Improvement: Document fixes and contribute ...

Product Management Location: Hybrid – Uxbridge/Remote UK About the Role At giffgaff, we’re committed to building a better mobile and connected services experience through simplicity, transparency, and community. As our Head of AI & Data Product Management, you’ll lead the vision, strategy, and delivery … This role requires a strategic leader who can balance long‐term innovation with pragmatic delivery, ensuring AI and data investments generate tangible outcomes across customer experience, growth, operations, and decision‐making. What You’ll Do Strategy & Leadership Define and own the AI and Data Product strategy closely aligned ...

transformation initiatives before investment Typical use cases include: Assessing the impact of robotics and automation in warehouses Improving in-store operational efficiency Optimising customer experiences and venue layouts Testing business resilience and contingency planning Supporting large-scale transformation and change programmes In short, the solution helps organisations improve efficiency … buying journeys. Key Responsibilities Generate and develop relationships with senior stakeholders and decision-makers Build, manage and convert a healthy new business pipeline Identify customer challenges, objectives and commercial drivers Research prospects and develop a deep understanding of their business priorities Navigate complex, multi-stakeholder sales processes Handle objections ...

into the product, data, AI, and technology capability needed to make sustainable energy simple. You will build a product and technology function that improves customer experience, lowers cost to serve, strengthens data‐led decision making and enables safe, repeatable use of AI across the business. They will balance … road to a net‐zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer‐centric, tech‐led, and passionate about sustainability. We’re driven to do our best for our customers, for each other, and for our planet. That ...

supports our Site Trading Team. What you will do Own the operational health of the website and app, ensuring a stable, high-performing customer experience through effective production support and governance. Lead end-to-end incident, problem and defect management, coordinating cross‐functional teams to resolve production issues … minimise customer impact and drive root cause improvements. Partner with Trading, User Journey, Customer, Analytics, Product and Technology teams to gather, challenge and translate business needs into clear user stories and functional requirements. Govern change requests, balancing commercial priorities, innovation, customer improvements and operational resilience while ensuring ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Hours of work: Monday to Friday … that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability to troubleshoot unfamiliar or complex issues. Understanding of solution architecture concepts (e.g., load balancing, queue distribution ...

enjoy uncovering opportunities, growing customer accounts and delivering genuine value through consultative sales? Are you looking to join a growing Managed Service Provider where you'll have the autonomy to shape client relationships, influence commercial growth and make a real impact? If so, we'd love to hear from … privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service. With more than 15 years' experience and partnerships with Microsoft, Barracuda, KnowBe4, Exclaimer and Webroot, we've built a reputation for professionalism, technical excellence ...

industry-leading software for creating, managing, and delivering engaging digital content across multiple channels. The Opportunity The company is experiencing significant growth within the customer experience technology market and is looking for an experienced Enterprise Account Executive to help drive strategic expansion. This role requires a proven enterprise … professional with a track record of securing complex, high-value opportunities while collaborating across solution consulting, digital strategy, product specialists, industry experts, marketing, and customer success teams. Key Responsibilities Manage a portfolio of large, strategic enterprise accounts. Build strong client relationships, maximise value from existing investments, and identify opportunities ...

doing so enhancing brand awareness and building a predictable sustainable pipeline of sales opportunities, from both outbound and inbound campaign activity, to drive customer acquisition. The role will be hybrid, working from the Comms365 office, home working and where required attending events. Basic Functions Develop and implement the marketing … company objectives Lead brand positioning, messaging, and go-to-market plans Oversee digital marketing, content, demand generation, PR, events, and campaigns Analyse market trends, customer insights, and competitive landscape Manage marketing budgets, forecasts, and ROI reporting Lead, mentor, and grow a high-performing marketing team Oversee agency, vendor ...

Customer Platform Architect Work Location: Fully Remote (must be UK based) Salary: £80,000 - £95,000 (Depending on experience) Security Clearances: There is a strong preference for current UK Security Clearance, if not you must be able to obtain it The Opportunity We're partnered with a fast … platform is helping organisations around the world strengthen their security posture and stay ahead of evolving cyber threats. They're now looking for a Customer Platform Architect to work directly with customers, helping them deploy, optimise and support the platform within complex on-premise and hybrid cloud environments. This ...

European Financial Service Institutions (FSIs) face, and be effective at influencing decision makers across customers and partners. This job will require travel for conferences, customer and team meetings. You will report to the VP of Financial Services, Cyber Security and Sustainability GTM. The impact you will have … events and plan and execute Databricks events in Financial Services Ensure Databricks has security messaging and positioning for Financial Services What we look for Experience working as an executive (CxO) in Banking for 10+ years. Intimate knowledge of key global regulations in Banking/Payments, Capital Markets and Insurance ...

renewal and expansion – every stage measurable, every stage commercially optimised. AI‐enabled health scoring and churn‐risk models – built and adopted by the full CX team, not just discussed in a deck. A high‐performing CX leadership team, hired, onboarded and building momentum inside your first 120 days. The Board … Voice of the Customer programme – feeding insight straight into product prioritisation and commercial decisions. WHAT YOU BRING C‐suite or senior VP‐level CX/Customer Success leadership in SaaS, with proven ownership of GRR/NRR targets at scale. PE‐backed or investor‐scrutinised experience ...

supportability, maintainability, compliance, or service continuity. You will assess and communicate the associated operational, cyber-security, commercial, contractual, and service risks, producing evidence-based customer reports that support clear decisions on risk acceptance, residual-risk treatment, or funded remediation. You will work closely with the wider portfolio, including Commercial … identify, assess, prioritise, and resolve lifecycle and obsolescence risks throughout the asset, configuration item, service, and system lifecycle. The role is based on a customer site near Huntington (3-4 days per week), with travel to other customer sites and the Leidos Farnborough office. Develop, implement, maintain ...

offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From … customers are able to successfully complete their full shopping mission. You will collaborate with stakeholders across the business, using insight and analysis to deliver customer focused initiatives that drive multiple metrics, including sales, conversion, customer engagement and digital participation. Review daily performance and take clear actions to capitalise ...

code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools. Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with … emphasis on customer satisfaction and relationship management. Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with the security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout ...