551 to 575 of 1,084 Customer Experience Jobs in the UK

Opportunity Overview The School of Arts, Media and Creative Technology is seeking a highly organised and customer-focused Programme Assistant to join the Professional Services team. This is a varied role for someone with strong administrative and communication skills who can manage competing priorities. The ideal candidate will … effectively, and exhibit outstanding interpersonal and communication skills. Utilise advanced IT skills, maintain accuracy and attention to detail, and ensure GDPR compliance Demonstrate strong customer focus and outstanding customer experience to students and staff. Ensure smooth administration of programmes and support to academics. About the School ...

company processes, policies, and standards Client and Market Impact Reinforce strong value‐based selling and executive‐level conversations Ensure a consistent and high‐quality customer experience Represent Info-Tech professionally in all client interactions Education and Experience Bachelor’s degree in any field 5+ years of front … line B2B sales experience Proven track record of exceeding new business sales targets Demonstrated success leading Account Executives or similar roles Skills and Competencies Strong acquisition‐focused sales leadership Excellent coaching and performance management capability Data‐driven with strong business and commercial acumen Ability to operate in a high ...

manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident … service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution ...

clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. We currently have an opportunity for an experienced Installation Electrician to join … electrical certification upon completion of works Carry out professional surveys and relay information back as accurate and effectively as possible. Relevant previous electrical fitting experience Apprenticeship/time served or relevant qualifications. Effective communication with customers, work schedules, and line-managers Experience working within Hospitality and Retail environments ...

Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi-million-pound platform strategy, and lead … compliance culture Interpret regulatory requirements (including DORA) and translate them into business-aligned resilience and security controls What you'll bring: Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances A strong ...

Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi-million-pound platform strategy, and lead … compliance culture Interpret regulatory requirements (including DORA) and translate them into business-aligned resilience and security controls What you'll bring: Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances A strong ...

services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms … Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What ...

identifying opportunities to grow the account. You'll work cross-functionally with sales, professional services, content, and technical teams to shape a seamless customer experience, and you'll lead commercial conversations at renewal, negotiating terms and pricing directly with senior stakeholders. This is a client-facing, relationship … role suited to someone who's customer-obsessed, commercially minded, and comfortable managing multiple accounts and stakeholders simultaneously. Hybrid working, with a UK base near the Thames Valley area. Responsibilities Manage a portfolio of corporate customers, driving retention, usage, and satisfaction Act as the primary day-to-day point ...

focus on preventing recurrence through robust problem management and ITSM best practice. Success will be measured through improvements in service reliability, resilience, customer experience and operational performance, as well as the trust you build with stakeholders and the engagement and capability of your teams. You will … trusted advisor, translating technical challenges into business outcomes and supporting organisational growth and transformation. What you'll bring You'll have: Proven experience leading, coaching and developing technical teams within an IT service delivery environment; Strong technical knowledge across infrastructure, networking and IT support functions; Experience managing major ...

Installations Driver to join our Lincoln team. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding customer service, and enjoys working hands-on with technology whilst ensuring tasks are completed safely, efficiently and to agreed timescales. Key Responsibilities Load and secure … transit. Check all equipment against delivery documentation before departure. Communicate any delivery or installation issues promptly to the Logistics and Installation Management team. Provide customer training on the equipment being delivered. Collect traded-in equipment from customer sites, ensuring it is prepared correctly for transport and all collection ...

Installations Driver to join our Lincoln team. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding customer service, and enjoys working hands-on with technology whilst ensuring tasks are completed safely, efficiently and to agreed timescales. Key Responsibilities Load and secure … transit. Check all equipment against delivery documentation before departure. Communicate any delivery or installation issues promptly to the Logistics and Installation Management team. Provide customer training on the equipment being delivered. Collect traded-in equipment from customer sites, ensuring it is prepared correctly for transport and all collection ...

Installations Driver to join our Lincoln team. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding customer service, and enjoys working hands-on with technology whilst ensuring tasks are completed safely, efficiently and to agreed timescales. Key Responsibilities Load and secure … transit. Check all equipment against delivery documentation before departure. Communicate any delivery or installation issues promptly to the Logistics and Installation Management team. Provide customer training on the equipment being delivered. Collect traded-in equipment from customer sites, ensuring it is prepared correctly for transport and all collection ...

product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As a Delivery Manager in the CRM service team, you will play a key role in turning our CRM strategy into reality … data-driven ecosystem that strengthens engagement with students, alumni and partners, with Salesforce at the centre of our CRM landscape You will ensure defined customer needs are met and initiatives are delivered on time and to budget, whilst working with cross functional delivery teams and key stakeholders to deliver ...

help drive data-driven and innovative growth decisions while helping to combat financial crime. At Wise, we strike a critical balance between user experience and the stringent demands of risk prevention. The Screening team is building a robust control framework that screens customers, counterparties, and transactions across all Wise … products. Our systems prevent the onboarding of sanctioned individuals and entities, identify politically exposed persons, and detect adverse media risk - while keeping the customer experience as invisible and frictionless as possible. We ensure that associated risks are thoroughly mitigated and that controls are functioning effectively. As a Senior ...

Greetings from Response Informatics!! We are currently hiring a Customer Escalation & SLA Manager for an exciting client engagement. Role: Customer Escalation & SLA Manager Location: Edinburgh, UK(Hybrid) Position: FTC Duration: 3 to 12 Months Languages : English with French, German, or Spanish. (Any 1 language in addition to English … Overview We are seeking a proactive and detail-oriented Customer Escalation & SLA Manager to oversee the management of customer escalations, monitor support ticket queues, and ensure adherence to service level agreements (SLAs). This role is critical in maintaining high levels of customer satisfaction, driving timely resolution ...

scale. Specifically, you will: Develop a deep understanding of payment schemes and end-to-end payment journeys to articulate clearly how scheme capabilities improve customer experience, operational efficiency, and predictability. Drive the rollout of new or enhanced scheme capabilities by supporting banks and vendors through clear positioning, guidance … shaping the scheme's value proposition and evolution roadmap with a strong focus on scalability and long-term usage. Critical Skills Required Has strong experience in payments and a solid understanding of cross-border payment processes and operating models. Understands payment schemes and standards; ISO 20022 knowledge ...

product-level commercial negotiations. You ll also manage, coach and develop a small number of staff, with a focus on managing employee performance Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Healthcare or Public sector experience . Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle such ...

recommending solutions that genuinely meet their operational and commercial needs. This is an excellent opportunity for someone with SaaS, ERP or business software sales experience who enjoys solution selling and wants to develop their career within a supportive, people-focused business. Key Responsibilities Manage qualified sales opportunities from discovery … with stakeholders at all levels, acting as a trusted advisor throughout the sales process. Deliver consultative product demonstrations and solution presentations tailored to each customer's needs. Recommend appropriate software and service solutions based on business challenges, growth plans and operational objectives. Create proposals, negotiate commercial agreements and successfully ...

systems and standards that govern how data is collected across every digital touchpoint—ensuring it’s reliable, scalable, and designed to support great customer experiences. You’ll shape the signals that enable relevant personalisation, smoother journeys, and trusted interactions, while underpinning revenue growth, performance optimisation, and operational effectiveness. Your … work turns trusted customer interactions into measurable value, driving sustained performance and long term commercial impact. What you’ll do Lead the development of our Product Vision & manage the Product Backlog for Tag Management, including Adobe Launch and Google Tag Manager, enabling the business to deliver on their requirements. ...

Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs. Job overview AXA Global Healthcare is enhancing its data and analytics to support its growth. As Analytics Manager within the Chief … execute the analytics vision and roadmap aligned with business priorities and AI strategies, identifying measurable value opportunities. Collaborate with Operations, Claims, Underwriting, Finance, and Customer Experience to identify key data use cases and ensure quality outputs. Manage requirements and oversee the development, deployment, and maintenance of advanced analytics ...

tools and trends that could meaningfully improve how Finisterre operates with particular focus on how AI and automation can improve efficiency, decision‐making and customer experience across Finisterre's operations. Lead Finisterre's approach to AI – identifying where it can meaningfully improve how the business operates, evaluating tools … bringing clear and pragmatic technology thinking and acting as a trusted advisor on systems, data and process. WHAT YOU’LL BRING TO FINISTERRE Significant experience in a technology role within a multi‐channel, consumer or e‐commerce business. Genuine breadth across the stack with the depth to challenge partners ...

from the outset. Working closely with the projects team, you will manage opportunities from initial enquiry through to successful project handover, ensuring an exceptional customer experience throughout. Regular UK-wide travel will be required to meet customers and support business development activities. Key Responsibilities Develop and maintain relationships … with consultants, electrical contractors, lighting manufacturers and other key stakeholders. Generate new business opportunities and maximise existing customer accounts. Work proactively with consultants to secure product specification on upcoming projects. Produce accurate and competitive quotations for lighting control projects. Maintain a healthy sales pipeline and deliver against agreed sales ...

utilities and security, no two days will be the same. If you are commercially driven, enjoy consultative selling and are passionate about delivering exceptional customer experiences, we would love to hear from you. What You'll Be Doing As our IoT & Connectivity Account Manager, you will: Manage and develop … private networking solutions. Prepare commercial proposals, quotations and negotiate profitable agreements. Work closely with our Product, Technical and Operations teams to deliver successful customer implementations. Manage contract renewals and ensure excellent customer retention. Conduct regular customer reviews to identify future growth opportunities. Maintain an accurate sales pipeline ...

network issues Providing occasional remote technical support and service desk cover Completing installation documentation and updating CRM/ticketing systems Delivering an excellent customer experience throughout each project What We're Looking For We're keen to speak with engineers who have experience in several … telephone system installation and maintenance Structured data cabling (CAT5e/CAT6) WiFi installations Network and router configuration Managed switches Technical support/service desk experience Strong fault-finding and troubleshooting skills Excellent customer-facing communication skills Ability to work independently in a field-based role Full UK driving ...

meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge … sector. Collaborate with Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention ...