501 to 525 of 1,252 Customer Service Jobs in the UK

with CyberClans’ customers regarding security incidents and other related topics. Aid in the development of incident response procedures and playbooks Technical liaison between other service lines including threat hunting, incident response and incident investigation. Contribute to the design and development of defense and response strategies, knowledgebase and playbooks. Monitoring … exploit analysis. Provide analytical feedback on client network traffic patterns. Provide analytical feedback related to malware and other network threats. Accept, manage and update service requests and incidents to ensure contracted Service Level Agreements are met. Guiding, coaching and mentoring analysts who are providing the core SOC functions ...

Field Service Technician (Hardware Break/Fix) HP & Lenovo Location: LE, CV, B Postal Areas (UK) Skill Level: Level 2 Technician Start Date: 8 March 2026Pay Travel Requirement: Up to 50%+ daily travel Pay : £150.00 Role Overview We are seeking an experienced Field Service Technician to provide … deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment . Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. ...

consultancy and support on IT projects as required work in collaboration with IT and business colleagues be a point of escalation for the IT service desk provide ongoing customer contact throughout the lifecycle of the request/project document configuration, processes, and test plans to continually improve performance … service highlight risks and suggest mitigating actions create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

Software Engineering Degree Apprentice, you’ll learn to configure solutions, write code in C#, TypeScript and React, and support customer solutions using Microsoft Power Platform. This will incorporate AI as a feature of the solution. Role An average week will include working with your team on customer projects … within a broader digital and technology apprenticeship, equipping learners to work across the full software development lifecycle. Monitoring the support queue and investigating any customer issues Configuring the Microsoft Platform Writing code to meet customer requirements Talking to customers and gathering customer requirements Training BSc (Hons) Digital ...

commercially driven Senior Account Manager to join our team in Basingstoke. This is a high‐impact role where you’ll take ownership of key customer relationships, lead growth strategies, and play a pivotal part in shaping our success within the technology sector. If you're a confident communicator … term, strategic relationships with senior client stakeholders Identify and secure upsell, cross‐sell, and renewal opportunities Present new products, vendors, and technologies to support customer growth Lead proactive outreach, customer visits, and quarterly business reviews Develop structured account plans using market trends and client insights Oversee the full ...

About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering … Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their ...

About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering … Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their ...

Troubleshooting, diagnosing, installing, maintaining, and repairing designated HP & Lenovo desktop and laptop hardware. Performing advanced hardware diagnostics and break/fix repairs. Responding to customer service requests professionally and efficiently. Maintaining and monitoring daily communication tools (phone, voicemail, email). Keeping administrative responsibilities up to date, including documentation … Maintaining tools and test equipment in good working order. Adhering strictly to parts processes and company procedures. Utilizing escalation and support processes to resolve service delivery issues. Working independently in the field with minimal supervision. Lifting and carrying parts and equipment weighing up to 25 kg. Extended periods ...

function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread … printer support where required Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: A strong customer service ...

Customer Operator Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role … this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: £26,667 per annum Hours: 4 on 4 off, Day and Night Shifts (Day Shifts 7am - 7pm, Night Shifts 7pm - 7am) Contract ...

Your new role The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What … need to succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word ...

technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider. The role is to support and operate enterprise infrastructure within a managed hosting and data-centre environment. The role will suit engineers with … solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models. Responsibilities Troubleshooting Active Directory, VMWare, Windows, Storage, Backups and Networking Liaising with 3 rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis ...

ITSM tools. Demonstrated ability to work autonomously and take ownership of complex technical challenges. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication and customer service capabilities. Experience working within environments requiring strict security and regulatory compliance, ideally in defence or aerospace sectors. Preferred Qualifications: Linux (Ubuntu) administration ...

client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range … across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues ...

Line Support Analyst/Service Desk Analyst - Contract Contract to end-March 2027 (circa 12 months) Glasgow - Hybrid Working Up to £175 per day (Inside IR35 - working via an Umbrella Company) A well-known Public Sector organisation in Glasgow has just released a new 1st Line Support Analyst Contract … role to join their team on a Contract through until the end of March 2027 . With their current Service Desk a little stretched, they're looking for someone who is available now/at short notice , who can hit the ground running & quickly fit into their team. ...

Line MSP Engineer to join a growing technical team based in Mansfield. This is a great opportunity for someone with solid MSP or service desk experience who enjoys troubleshooting complex issues, working directly with clients, and gaining further exposure to cyber security and modern cloud environments. … firewalls) Exposure to cyber security tools, policies or frameworks Experience using RMM and ticketing systems Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Full UK driving licence (preferred) Desirable Experience Microsoft Azure exposure Endpoint management (Intune) Backup solutions or disaster recovery tools Security tools ...

Title: Customer Support Executive Location: Telford Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition) About the Role: We are looking to hire a new Customer Support … driving new member growth at our client. You will be assisting customers with their annual subscription renewals and delivering a 'best in class' customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing mentoring. ...

experience Provide advice and training to users on use of core Microsoft and other application packages Provide an efficient and user focused IT support service Escalate complex incidents to the IT and Digital Manager or external support partners as required Support IT elements of employee onboarding and offboarding, ensuring … routers, switches, telephone systems and mobile devices Maintain the company IT asset register, including management of warranties and licences Record and manage incidents and service requests Perform routine maintenance on IT systems, ensuring reliability and security Support the monitoring and management of backups, updates, and patching Assist in maintaining ...

Line IT Support Engineer Redruth, Cornwall £30,000 – £35,000 (depending on experience) Flexible working available after probation A growing and forward-thinking Managed Service Provider based in Cornwall is looking for a 2nd Line IT Support Engineer to join their technical team. This is a great opportunity … will be responsible for providing 2nd line technical support to a range of external clients, troubleshooting and resolving escalated issues while ensuring excellent customer service. You’ll work closely with senior engineers and the wider service desk to deliver efficient and effective IT solutions. Key Responsibilities Provide ...

strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field … Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional ...

Field Service Engineer (Managed Print) Location: Essex, Hertfordshire, Bedfordshire, Northamptonshire, Oxfordshire, Warwickshire, Cambridgeshire, Essex, Derbyshire Hours: Monday to Friday, standard office hours About the Role Due to continued expansion within the managed print sector, we are seeking a skilled and motivated Field Service Engineer to join our growing … role will primarily involve working with Kyocera, Ricoh, and Canon multifunctional devices, their expanding portfolio offers strong opportunities for further technical growth. Key Responsibilities Service, maintain, and repair multifunctional print devices Diagnose and resolve technical faults efficiently Manage workload effectively across assigned service areas Maintain accurate car stock ...

Field Service Engineer (Managed Print) Location: Essex, Hertfordshire, Bedfordshire, Northamptonshire, Oxfordshire, Warwickshire, Cambridgeshire, Essex, Derbyshire Hours: Monday to Friday, standard office hours About the Role Due to continued expansion within the managed print sector, we are seeking a skilled and motivated Field Service Engineer to join our growing … role will primarily involve working with Kyocera, Ricoh, and Canon multifunctional devices, their expanding portfolio offers strong opportunities for further technical growth. Key Responsibilities Service, maintain, and repair multifunctional print devices Diagnose and resolve technical faults efficiently Manage workload effectively across assigned service areas Maintain accurate car stock ...

role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform … Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving licence (essential) Desirable Skills Experience with Mobile Device Management platforms ...

career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling … This role is offered on a 6 month fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets ...