626 to 650 of 3,734 Customer Service Jobs in the UK

matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our … Coordinator is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles: Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in … understand that human beings make mistakes! What we're looking for: Must haves: Excellent organizational + communication skills to handle high volumes of emails in a timely manner Excellent customer service & teamwork skills (restaurant & retail experience is great!) Bachelor’s Degree from a 4-year college or university or equivalent work experience Comfortable navigating basic MS Office applications More ❯

sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs. Are you up for the challenge? Location: Remote (UK) Department: Operations/Customer Success Employment Type: Full-Time (day rate) About Lynxight Lynxight is a cutting-edge technology company specializing in AI-powered video analytics for aquatic environments. Our mission is to … point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for. This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software … setup, calibration, and routine maintenance procedures as required Participate in the development of support and implementation best practices and knowledge base content Directly reporting to the Head of UK Customer Operations Qualifications/skills 2+ years of experience in technical support, IT, or a related technical customer service role Strong technical background in IT, with knowledge of More ❯

sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs. Are you up for the challenge? Location: Remote (UK) Department: Operations/Customer Success Employment Type: Full-Time (day rate) About Lynxight Lynxight is a cutting-edge technology company specializing in AI-powered video analytics for aquatic environments. Our mission is to … point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for. This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software … setup, calibration, and routine maintenance procedures as required Participate in the development of support and implementation best practices and knowledge base content Directly reporting to the Head of UK Customer Operations Qualifications/skills 2+ years of experience in technical support, IT, or a related technical customer service role Strong technical background in IT, with knowledge of More ❯

The D365 CE Senior Functional Consultant/Business Analyst is responsible for all aspects of the functional workstream. They will be comfortable leading customer facing functional workshops, teams of functional consultants, interacting with technical workstreams and business analysts. They will have expert level knowledge on the out of the box features and functionality and be a champion of delivering … related customisations, and reports to model the client’s organisational processes Create and lead on functional and solution design and specification documents. Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project. Interact with project and programme managers to manage, report and mitigate … practices for CRM processes and user interface components Be comfortable participating and leading pre-sales engagements. Work effectively with the sales team on delivering tender response documents, estimates and customer demonstrations. Ability and expert knowledge with project tools such as Azure DevOps, MS Project, MS PowerPoint and Visio. Skills Solid Microsoft IT experience, minimum of 6 years of professional More ❯

The D365 CE Senior Functional Consultant/Business Analyst is responsible for all aspects of the functional workstream. They will be comfortable leading customer facing functional workshops, teams of functional consultants, interacting with technical workstreams and business analysts. They will have expert level knowledge on the out of the box features and functionality and be a champion of delivering … related customisations, and reports to model the client’s organisational processes Create and lead on functional and solution design and specification documents. Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project. Interact with project and programme managers to manage, report and mitigate … practices for CRM processes and user interface components Be comfortable participating and leading pre-sales engagements. Work effectively with the sales team on delivering tender response documents, estimates and customer demonstrations. Ability and expert knowledge with project tools such as Azure DevOps, MS Project, MS PowerPoint and Visio. Skills Solid Microsoft IT experience, minimum of 6 years of professional More ❯

our RecogniseMe scheme Team Purpose: The Software Asset Management function is responsible for the management of SNOW Licence Manager, SNOW app store, software assets and licence management across the customer estate. The objective of the team is to provide accurate business intelligence for the customer who can then make informed decisions about the software assets in their estate. … The team can also assist in compliance risk reduction and mitigation by the capture, updating and ongoing maintenance of the customer licence and proof of entitlement information. Role Purpose: The role of the Software Asset Analyst is to ensure the customer software assets are effectively managed and maintained within the licence management tool. That the customer software … documentation to understand the effective license position. Periodically report and verify all software, versions & volumes installed on any infrastructure. Becoming a subject matter expert on software licensing to support customer and internal requests for information related to licensing of software products. Maintain the record of Proof of Licenses. Proactively seek guidance from peers and seniors wherever required. Collaborate with More ❯

improvement contributing to the improvement and development of support processes. Day-to-day Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures Ensure high ticket productivity while maintaining a minimal backlog Manage and prioritize incidents and … service requests using internal tools, ensuring compliance with service level agreements (SLAs) Serve as the main escalation point for critical issues and actively participate in customer calls as required Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed. Work with cross functional teams like Sales, Implementation, logistics, Engineering … in driving resolution to critical customer issues and drive process improvement initiatives Other KRA's Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment. Work closely with cross-functional teams, including engineering, product management, and sales, to address customer needs and feedback. Data driven approach in Identify opportunities for improving support processes More ❯

matters . Role Overview: This role is office based, and it is in Westlakes, Cumbria, servicing a client from within the Nuclear Industry who has outsourced their IT. The Service Desk team work with Partner teams covering the full scope of this Managed Services contract to deliver IT services for approximately 14000 users across multiple locations throughout the UK. … following documented processes to ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. Responsibilities: Team Working : Makes solid efforts to integrate into … to new situations outside of assigned team. Attitude : Demonstrates drive and determination in coping with difficult situations. Self Management : Demonstrates evidence of good timekeeping, professional appearance and time management. Customer Service : Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality : Demonstrates expected Quality requirements consistently. Tools:Can quickly pick up the ticket logging More ❯

high-performing London team. This is a fantastic opportunity to be part of a world-renowned firm, supporting a busy office with hands-on technical assistance and top-tier customer service. What’s the role about? You’ll be a key point of contact for all things IT support – from hardware and software troubleshooting, to installing, maintaining, and upgrading … peripherals. You’ll also get involved with imaging and deploying machines, and play a part in maintaining firmwide IT standards. On top of that, you’ll assist the global service desk with 1st line phone support, so excellent communication is a must. This is a client-facing, fast-paced role where priorities can shift quickly, so we're looking … support experience in a professional services environment – legal sector highly desirable Strong technical skills with solid troubleshooting ability Confident supporting users at all levels of seniority – excellent communication and customer service is key Ideally certified (A+, Microsoft, ITIL Foundation), but not essential if you’ve got solid experience Familiarity with remote platforms, AV setups, asset management, and service More ❯

high-performing London team. This is a fantastic opportunity to be part of a world-renowned firm, supporting a busy office with hands-on technical assistance and top-tier customer service. What’s the role about? You’ll be a key point of contact for all things IT support – from hardware and software troubleshooting, to installing, maintaining, and upgrading … peripherals. You’ll also get involved with imaging and deploying machines, and play a part in maintaining firmwide IT standards. On top of that, you’ll assist the global service desk with 1st line phone support, so excellent communication is a must. This is a client-facing, fast-paced role where priorities can shift quickly, so we're looking … support experience in a professional services environment – legal sector highly desirable Strong technical skills with solid troubleshooting ability Confident supporting users at all levels of seniority – excellent communication and customer service is key Ideally certified (A+, Microsoft, ITIL Foundation), but not essential if you’ve got solid experience Familiarity with remote platforms, AV setups, asset management, and service More ❯

Network Delivery Team Lead DEPARTMENT Project Delivery TEAM Engineering LOCATION Hybrid (2 days Harrogate 3 days remote) REPORTS TO Head of Engineering ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately … Redcentric bid & Solutions teams, this will involve responding to tenders, bids, and other sources of solution generation. KEY RESPONSIBILITIES: Duties will include, but are not restricted to the following: Customer satisfaction: You will ensure the delivery of high-quality services to customers and on-going commercial viability so that our business becomes a trusted partner to all the customers … management of impediments. You will ensure the right stakeholders are fully engaged in corporate initiatives. You will build team, department, and business consensus to ensure high quality in our service delivery to customers. Resource: You will ensure we have the right quantity and quality of resource to meet the business strategy. You will ensure roles, responsibilities and expectations are More ❯

highly high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise … in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and must have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals of all levels throughout the … remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Help Desk experience a plus. Audio Visual experience a plus. Asset Management experience a plus More ❯

highly high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise … in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and must have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals of all levels throughout the … remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Help Desk experience a plus. Audio Visual experience a plus. Asset Management experience a plus More ❯

medium-sized businesses. They provide Consultancy, Installation, and IT Support Services. Thier solutions bring together all aspects of IT within a business and we are committed to providing exceptional service to all their customers. They have a proven track record with a broad range of clients including - Medical, Veterinary, Real Estate, Design & Construction, Finance, Leisure Attractions, Sporting Venues, Retail … 5.30pm Reporting into the Finance & Operations Manager, this person will assist in all general office operations including, but not limited to, book-keeping, finance, administrative and clerical support, handling customer calls, ticket logs and sales enquiries, supporting the Finance & Operations Manager, the company CEO and Support Centre. Ideal Candidate will have: Strong administration skills with experience in a Finance …/Office Management role. Duties include: Daily book-keeping in Xero, bank reconciliation, creating customer invoices, statements and processing supplier invoices with accuracy Produce reports from Xero for supplier payments, credit control and collection of outstanding payments Submission of quarterly VAT returns & liaising with company accountant for year-end accounts Create mileage and expense claims for CEO Manage day More ❯

highly high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise … in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and must have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals of all levels throughout the … remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Help Desk experience a plus. Audio Visual experience a plus. Asset Management experience a plus More ❯

Role and Responsibilities This is an exciting role within the Client Services Team. The post holder will be required to support in retaining and growing a portfolio of strategic customer accounts and developing strong customer relationships. The successful candidate will aid on key customer engagement, contract retention, upselling and cross-selling services. The successful candidate's responsibilities … a part of the end-to-end contract process to successfully on-board customers onto new contracts or services. Liaise closely with the Supply Services team regarding on-going service delivery, assisting with the resolution of any issues. Contribute to monthly Account Management meetings. Assist in the process of new meter installations with clients and contractors. Support in tracking … customer debt positions, ensuring any issues around late payment are resolved. Read and comply with the company’s Health and Safety Policy; taking reasonable care for the Health and Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties. Experience and Qualifications Essential: Background in Account Management or Customer More ❯

Role and Responsibilities This is an exciting role within the Client Services Team. The post holder will be required to support in retaining and growing a portfolio of strategic customer accounts and developing strong customer relationships. The successful candidate will aid on key customer engagement, contract retention, upselling and cross-selling services. The successful candidate's responsibilities … a part of the end-to-end contract process to successfully on-board customers onto new contracts or services. Liaise closely with the Supply Services team regarding on-going service delivery, assisting with the resolution of any issues. Contribute to monthly Account Management meetings. Assist in the process of new meter installations with clients and contractors. Support in tracking … customer debt positions, ensuring any issues around late payment are resolved. Read and comply with the company’s Health and Safety Policy; taking reasonable care for the Health and Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties. Experience and Qualifications Essential: Background in Account Management or Customer More ❯

a Microsoft Data Solutions Support Analyst to join our team. As the key contact for supported customers, the Microsoft Data Solutions Support Analyst performs a critical role on the service desk, not only providing day-to-day support but also shaping the evolution of customers' solutions and building a meaningful operational partnership. The Microsoft Data Solutions Support Analyst will … be a self-motivated individual who is a subject matter expert and able to quickly become knowledgeable on customers' supported applications, always delivering an excellent level of customer service. You will be able to keep pace with technology developments and complete the appropriate certification. Key Responsibilities Responsible for all supported customers across the technology and providing an excellent level … of customer service. Work with a small number of key customers to support and expand the partnership with Simpson Associates, owning the support service delivery for those customers. Confident and capable in handling support calls covering complex and non-routine solutions in a variety of environments. Applying a methodical approach to issue definition and resolution, allowing the best More ❯

Data Centre Analyst Industry: Information Technology Contract Type: Permanent Summary: We are seeking a dedicated Data Centre Analyst to join our team at a Managed Service Provider, working on-site at our Data Centre in Slough. This role is ideally suited for individuals with 1-2 years of experience in Technical Support who are looking to transition into a … and days, offering a salary of £26,000 plus a 33% shift allowance. Skills: Technical support expertise Experience in data centre operations Proficiency in racking and stacking equipment Strong customer service skills Effective communication skills, both verbal and written Problem-solving abilities Organisational skills Time management skills Ability to work independently and as part of a team Basic More ❯

IT Support Technician Location: Broxbourne (Fully Office-Based) Salary: £25,000 - £27,000 per annum Hours: Monday to Friday A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic opportunity for someone with a passion for technology and problem-solving … to build their career in a dynamic and supportive environment. Working as part of a busy service desk, the successful candidate will be the first point of contact for multiple clients, handling technical queries and issues via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required. Key … helpdesk role Strong understanding of Windows operating systems and Microsoft Office applications Excellent communication and interpersonal skills Ability to prioritise tasks and work efficiently under pressure A professional and customer-centric approach to support This is a fully office-based role in Broxbourne, ideal for someone who thrives in a collaborative environment and enjoys delivering excellent customer service. More ❯

Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the … facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients. Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support … Continuity/Disaster Recovery assistance Working with Charles River colleagues to smoothly transition new Clients to production operation. Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients. Participation in the development and on-going refinement, enhancement and continuous process improvement for the services. Participation in the investigation, implementation, and operation of 3rd More ❯

British Heart Foundation (BHF) are undertaking an exciting customer transformation programme to drive incremental income and make it easy for customers to both give and get help to achieve their goals through better identifying, predicting and meeting our customer needs. Our transformation programme is implementing Adobe Customer Data Platform (CDP) and Campaign plus Microsoft Dynamics 365 Customer Engagement to provide great customer experience across different channels. The Adobe capability is a suite of Marketing Technology tools with two main elements, Adobe CDP and Campaign. CDP will be used as the master for all our B2C customer data. It will unify cross-channel data and bring together various online and offline data sources, managing customer consent to create a real time single customer view. Adobe Campaign will be a marketing orchestration platform to design and build customer journeys, managing cross-channel campaigns through email, SMS and direct mail, using data from Adobe CDP. Microsoft D365 Customer Engagement will also manage customer interactions and relationships, acting as the master for all More ❯

responsibilities include: Providing reliable onsite support at the London SiriusPoint office (Core onsite days Monday-Thursday). Responding to IT support requests via telephone, email, Virtual Agent, and self-service, ensuring prompt and first-time resolution where possible. Managing tickets using ServiceNow, including opening, tracking, responding, and monitoring. Ensuring customer satisfaction through proactive communication and escalation when necessary. … by shared values, making SiriusPoint a fun, exciting, and productive workplace. We value entrepreneurial, pioneering, and open individuals who are authentic. Your Skills and Abilities Experience in a support service/help desk environment, handling complex issues with urgency. Excellent interpersonal and communication skills with a strong customer service focus. Ability to analyze problems, identify root causes More ❯

a 2nd Line Support Engineer! Intercity is growing and so can your career. Were looking for a skilled and motivated 2nd Line Support Engineer to join our high-performing Service Desk team. If youre passionate about solving complex IT issues, supporting a wide range of technologies, and delivering exceptional customer service, this is your opportunity to thrive. … root of multi-faceted IT challenges. Key Responsibilities as a 2nd Line Support Engineer: Provide expert support via phone, email, and remote access. Diagnose and resolve escalated incidents and service requests. Create and maintain knowledge base articles to empower 1st Line teams. Deliver on-site support when required. Support Windows desktop environments, EPOS systems, and handheld devices. Troubleshoot LAN … Exchange issues. Provide basic support for Windows Server environments (2008 R2 2019). Investigate and resolve Azure-related problems. Qualifications, Skills & Experience: Minimum 2 years experience in a busy service desk environment. Strong knowledge of Microsoft 365, Exchange Online, and Office Suite. Proven incident management and escalation handling skills. Experience with remote administration of workstations, servers, and network devices. More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and … efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years … and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯