1,076 to 1,100 of 1,315 ITIL Jobs in the UK

will ensure that the computer systems and networks of the Airbox organisation are running smoothly and securely, aligning with industry best practices such as ITIL What you’ll do: Analysing system logs and identifying potential issues with computer systems Applying operating system updates, patches, and configuration changes Adhering to ITIL … System Administrator, Network Administrator, or similar role In-depth knowledge of operating systems, such as Windows, Linux, or Mac Solid understanding of ITIL framework and service management principles Strong experience with Active Directory, Microsoft Intune, and Microsoft Defender Proven capability in Jira administration and configuration Familiarity with hardware, such ...

exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage. ...

etc. Support of mobile devices including tablets, phones, scanners etc. Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate We’re looking for the following in the successful candidate: Solid, progressive experience in IT operations … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, it’s important you are methodical, calm and able ...

seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment. … Responsibilities: Define and implement service architecture for integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service ...

seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment. … Responsibilities: Define and implement service architecture for integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service ...

Experience migrating complex email solutions to Exchange Online Adept in Agile ways of working with delivery of tasks in a sprint methodology Knowledge of ITIL framework (understanding of Incident, Problem, Change) Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives … believe that different backgrounds can contribute to our team's success. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our Messaging tools, and requires incidents on these technologies to be resolved quickly. Because of this ...

Experience migrating complex email solutions to Exchange Online Adept in Agile ways of working with delivery of tasks in a sprint methodology Knowledge of ITIL framework (understanding of Incident, Problem, Change) Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives … believe that different backgrounds can contribute to our team's success. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our Messaging tools, and requires incidents on these technologies to be resolved quickly. Because of this ...

Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience … Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability ...

large enterprise environment. Strong knowledge of Entra ID, Azure, Teams, and Intune. Experience with PowerShell scripting and M365 security/compliance tools. Familiarity with ITIL practices and service management tools (e.g., ServiceNow). Broad expertise in on-premise and cloud-based infrastructure and security technologies. Understanding of cloud governance frameworks … mobility. Strong stakeholder engagement and customer-focused management skills. Experience managing supplier relationships. Knowledge of working in multi-site environments. Experience working in ITIL environments, particularly Change, Incident, and Problem Management. ...

with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network … Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect – Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information ...

with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network … Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect – Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information ...

with DNS, DHCP, NAT, and network address planning Ability to produce and maintain detailed network documentation, diagrams, and change records Comfortable working in an ITIL-based service management environment, including incident, problem, and change management processes Desirable: Experience with SD-WAN technologies and deployment Knowledge of VoIP systems and network … Cisco CCNA/CCNP or equivalent certification CompTIA Network+ Microsoft Certified: Azure Administrator Associate AWS Certified Solutions Architect – Associate ITIL Foundation If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information ...

reviews, and root cause analysis. Liaise with internal service leads and operational teams to ensure optimal service performance and customer satisfaction. Drive adherence to ITIL processes across incident, change, and problem management. Customer Success Management Develop deep understanding of each customer's business drivers and goals. Collaborate with Account Managers … KNOWLEDGE, SKILLS & EXPERIENCE Experience in a customer-facing service delivery or customer success role within a Managed Service Provider (MSP) environment. Strong knowledge of ITIL processes and service management frameworks. Excellent relationship-building and stakeholder management skills. Confident managing service reviews, escalations, and performance reporting. Strong understanding of technical service ...

reviews, and root cause analysis. Liaise with internal service leads and operational teams to ensure optimal service performance and customer satisfaction. Drive adherence to ITIL processes across incident, change, and problem management. Customer Success Management Develop deep understanding of each customer’s business drivers and goals. Collaborate with Account Managers … KNOWLEDGE, SKILLS & EXPERIENCE Experience in a customer-facing service delivery or customer success role within a Managed Service Provider (MSP) environment. Strong knowledge of ITIL processes and service management frameworks. Excellent relationship-building and stakeholder management skills. Confident managing service reviews, escalations, and performance reporting. Strong understanding of technical service ...

deliver end-to-end service performance and SLA compliance. The position demands strategic leadership, strong supplier coordination, and deep expertise in SIAM and ITIL frameworks, while managing a team of 50+ professionals. Key Responsibilities 1. SIAM Strategy & Governance Define and implement the SIAM operating model for a multi-supplier environment …/KPI management across complex vendor ecosystems. Demonstrated ability to lead large teams (50+ FTEs) and manage supplier relationships. Deep knowledge of ITIL and SIAM practices, OSS/BSS systems, and ITSM tools (e.g., Helix & Remedy). Excellent stakeholder management and executive communication skills. Education & Experience Requirements Required Qualifications Bachelor ...

continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...

Delivering excellent support for Microsoft Teams Monitoring server backups and ensuring software/hardware orders are fulfilled Managing Microsoft licensing and ensuring compliance Following ITIL-aligned service management practices and improving processes Ensuring all installations are recorded and licenses verified Reporting software process violations and supporting daily operations checks What … Active Directory , VMware , and Windows Server CCNA or equivalent networking experience Hands-on experience with desktop and server hardware (2nd line support) Familiarity with ITIL service management practices (Advantageous ...

Location: Corsham Onsite 2-3 days per week. Duration: 3 months + Our client, Defence client requires an ITIL Service Asset and configuration Manager SACM working onsite in Corsham 2-3 days per week. Key responsibilities: Process Design and Improvement:?Defining the SACM process strategy, objectives, policies, procedures, and work … data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. ...

platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. * Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. * Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills … explain technical issues clearly to non-technical colleagues. * Hands-on experience with ITSM tools (eg, Halo, ServiceNow) and service reporting. * Working knowledge of ITIL principles; ITIL Foundation certification preferred. * Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/ ...

design services that meet business needs Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership or managerial role overseeing … ITIL processes Hands-on experience running or facilitating CAB meetings Experience implementing new systems or processes, including ticketing platforms Knowledge of governance, due diligence, and formal IT frameworks Excellent communication and stakeholder management skills Experience in legal, insurance, finance, or a related professional services sector (desirable) Advanced ITIL certifications (preferred ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Transition Analyst (ITIL) Insurance Hybrid: 1 -2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £ 350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge : ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Newcastle or Glasgow (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...