1,101 to 1,125 of 1,315 ITIL Jobs in the UK

knowledge, including IP Routing. Expertise with Firewalls (Palo Alto and/or Cisco). Experience with monitoring/event management tools (e.g., SolarWinds). ITIL Foundation Certificate or experience working within ITIL frameworks. Desirable: Working towards Cisco CCNP or Aruba ACSP certifications. Experience with Cisco ISE, Palo Alto, Firepower ...

hardware including Desktops, Laptops, Printers, and Mobile Devices and their management * Strong background of troubleshooting hardware and software related issues * Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification * Excellent knowledge of O365 and Microsoft OS's * Understanding and experience of Active Directory ...

working as part of a development team, as well as working on your own to deliver complex installations of the toolkit Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools. Strong understanding … REST bases APIs Other specifications: You will need to evidence relevant work through explicit references and examples Experience of working in an agile environment ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified Good Project and customer engagement skills; Effective in a team environment; Able ...

Teams, Word, Excel Basic IT skills and knowledge in a wide range of areas. Desirable Customer care NVQ or similar Commitment to study towards ITIL v3 Foundation or experience of working within an ITIL environment in a professional ICT Service. Experience of working in the NHS Skills and Aptitude Essential … hardware and software gained through qualification or equivalent experience Able to quickly assess severity of problems to provide a responsive resolution. Desirable Knowledge of ITIL Service Management Personal Qualities Essential Good team player Able to work under pressure Excellent interpersonal/communication skills Disclosure and Barring Service Check This post ...

solving problems and enjoys making a real difference to people’s workdays. What we are looking for: Experience working in a fast-paced ITIL-based or MSP environment. Industry-recognised technical training and certifications (e.g. Microsoft, CompTIA, ITIL). Ability to troubleshoot and resolve complex issues calmly and confidently. ...

platform optimisation, configuration, and continuous improvement. You will work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences. Key Responsibilities Monitor ServiceNow platform health, performance, and capacity. Apply patches, upgrades, and maintain overall platform stability. … dashboards, and UI pages. Create and maintain user roles, groups, ACLs, and access policies. Maintain and improve CMDB accuracy, health, and data integrity. Implement ITIL-aligned service management processes. Identify automation opportunities and deliver enhancements using scripting and workflow tools. Support Agile/SCRUM development cycles and iterative releases. Deliver ...

Support of mobile devices including tablets, phones, scanners etcc Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate We’re looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, it’s important you are methodical, calm and able ...

Support of mobile devices including tablets, phones, scanners etcc Service Delivery ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate Were looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, its important you are methodical, calm and able to make ...

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

application performance . Leading and mentoring application support specialist and allocate resources effectively and manage workload priorities What we need from you: . ITIL 4 Managing Professional/Foundation Certification . HND/HNC/Level 5 in Information Technology, or a related field is often preferred but not always … like Azure, AWS, or hybrid setups. . Familiarity with ITSM tools (e.g., JIRA, ServiceNow) . Ability to triage and troubleshoot application issues using structured ITIL processes . Strong communication and stakeholder engagement skills . Maintains a strong understanding of data protection and application security principles when handling sensitive information ...

Process Innovation Strengthen AG's AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations. Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects Oversee … resources. Strong commercial experience – revenue management, margin control, pricing. Experience interacting with C-level stakeholders and managing escalations. Deep understanding of ITIL processes (Incident, Problem, Change, Release). Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate. Excellent communication, stakeholder management, leadership ...

Process Innovation Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations. Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects Oversee … resources. Strong commercial experience – revenue management, margin control, pricing. Experience interacting with C-level stakeholders and managing escalations. Deep understanding of ITIL processes (Incident, Problem, Change, Release). Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate. Excellent communication, stakeholder management, leadership ...

Process Innovation Strengthen AG’s AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations. Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects Oversee … resources. Strong commercial experience – revenue management, margin control, pricing. Experience interacting with C-level stakeholders and managing escalations. Deep understanding of ITIL processes (Incident, Problem, Change, Release). Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate. Excellent communication, stakeholder management, leadership ...

with technical teams, senior stakeholders, and global business units. What You’ll Do Lead and evolve the IT Change Management process in line with ITIL best practice and audit standards. Review, assess, and coordinate complex IT changes across infrastructure, cloud, and software systems. Chair Change Advisory Board (CAB) meetings using … reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a large or regulated environment. ITIL v3 or v4 Foundation certification (advanced certifications a plus). Strong knowledge of ServiceNow Change Management module and related automation processes. Familiarity with agile methodologies ...

with technical teams, senior stakeholders, and global business units. What You’ll Do Lead and evolve the IT Change Management process in line with ITIL best practice and audit standards. Review, assess, and coordinate complex IT changes across infrastructure, cloud, and software systems. Chair Change Advisory Board (CAB) meetings using … reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a large or regulated environment. ITIL v3 or v4 Foundation certification (advanced certifications a plus). Strong knowledge of ServiceNow Change Management module and related automation processes. Familiarity with agile methodologies ...

guide a talented support team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. … Strong knowledge of reporting measures and data analyst skills to produce and review relevant MI. Base Requirement: University degree or have IT related qualifications ITIL Qualified. Qualified candidates must have a minimum of 7 years’ experience working in a similar role. Has experience of working, and managing personnel in multiple ...

Team. You'll lead and inspire them to deliver the best user experience whilst following auditable processes and ISO 10007, ISO 19770-1 and ITIL standards.You'll shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever-changing business. You'll work … Management (CM) Specialists, as well as Hardware Asset Management HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL & ISO standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow ...

ensure service quality and accountability Using data to spot trends, risks, and opportunities to improve service delivery Driving service improvements in line with ITIL and ITSM best practice Overseeing change, onboarding, and transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing … less experienced Service Delivery Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator ...

retail operations. · Service Delivery Leadership: 15+ years, with at least 8–10 years managing large SAP programs (multi-region, multi-vendor). · Operations Excellence: ITIL v3/v4, incident/problem/change management, RCA, Release/Environment Management. · Retail Domain Expertise: Luxury fashion calendar cycles, markdowns, promotions, product lifecycle … retail calendar shifts and market priorities. Education & Certifications · Bachelor’s/Master’s in Engineering/Technology/Business (or equivalent). · Preferred: ITIL v4, SAP certifications in Retail/AFS/FICO/CAR, PMP/Prince2, SAFE/Agile certifications. ...

retail operations. · Service Delivery Leadership: 15+ years, with at least 8–10 years managing large SAP programs (multi-region, multi-vendor). · Operations Excellence: ITIL v3/v4, incident/problem/change management, RCA, Release/Environment Management. · Retail Domain Expertise: Luxury fashion calendar cycles, markdowns, promotions, product lifecycle … retail calendar shifts and market priorities. Education & Certifications · Bachelor’s/Master’s in Engineering/Technology/Business (or equivalent). · Preferred: ITIL v4, SAP certifications in Retail/AFS/FICO/CAR, PMP/Prince2, SAFE/Agile certifications. ...

this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager … learning. Communicate effectively with senior stakeholders on risks and incidents. Provide regular SOC performance reports and updates. Ensure SOC operations adhere to CREST and ITIL standards. Support accreditation maintenance and operational readiness. What you will bring: Demonstrated experience leading Security Operations Centre (SOC) teams in a 24×7 environment, driving ...

runbooks Provide technical support for DER aggregation, forecasting, optimization, scheduling, and dispatch Participate in 24x7 on-call rotation for critical incidents Ensure adherence to ITIL processes (Incident, Problem, Change Management) Required Qualifications Bachelor’s degree in Electrical Engineering, Computer Science , or related field (or equivalent experience) 3+ years experience … Knowledge of GridOS ecosystem and DERMS integration Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2) Cloud/hybrid deployment experience (Azure, AWS) Certifications: ITIL, Security+, utility-specific systems training Scripting and automation skills (Python, Bash, PowerShell) If this is you, then please do not delay in applying ...

aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). … integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency ...