1,601 to 1,625 of 2,016 ITIL Jobs in the UK

Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working … Experience: •Experience in the Problem Management practice, 5+ years preferred. •Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. •Certified in ITIL 4 Foundation (required). •Certified in ITIL 4 Problem Management (preferred). •Certified in ITIL 4 Incident Management (preferred). •Knowledge of ITIL 4 principles ...

Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working … Experience: •Experience in the Problem Management practice, 5+ years preferred. •Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. •Certified in ITIL 4 Foundation (required). •Certified in ITIL 4 Problem Management (preferred). •Certified in ITIL 4 Incident Management (preferred). •Knowledge of ITIL 4 principles ...

Group. Acting as a point of escalation for the Associate Service Desk Analysts. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in Service Delivery, in particular the areas of incident and request management. You should have good interpersonal skills … other software Knowledge of IT Service Desk tools, contributing to build knowledge base articles and self-help instructional documents and videos Knowledge of ITIL service principles and processes and experience in ICT Service Delivery, in particular the areas of incident and request managemen Experience of contributing to the creation ...

Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working … Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. *Certified in ITIL 4 Foundation (required). *Certified in ITIL 4 Problem Management (preferred). *Certified in ITIL 4 Incident Management (preferred). *Knowledge of ITIL 4 principles ...

communicator with solid problem-solving skills Understanding of software development/testing (Scrum) Experience managing Contracts & SLAs Knowledge of TOPdesk, JIRA or similar tools ITIL Foundation (essential) ITIL Lifecycle course/ITIL Expert (an advantage) PRINCE2 or project experience Public sector experience would be an advantage Must be available ...

across regions. Contribute to portfolio evolution by capturing customer insights and market demands, collaborating with Product, Solution Architecture, and Operations. Promote best practices in ITIL, digital experience measurement, automation adoption, and proactive/predictive service delivery. What we expect from you: Experience in Managed IT Services, including significant time … situations, escalations, and negotiations. Demonstrated commercial awareness: understanding P&L drivers, cost-to-serve optimisation, contractual frameworks, and service pricing models. Strong knowledge of ITIL best practices (ITIL v4 preferred). Excellent communication, stakeholder management, and relationship-building skills. Experience working within large global MSPs or Managed IT Services providers. ...

across regions. Contribute to portfolio evolution by capturing customer insights and market demands, collaborating with Product, Solution Architecture, and Operations. Promote best practices in ITIL, digital experience measurement, automation adoption, and proactive/predictive service delivery. What we expect from you: Experience in Managed IT Services, including significant time … situations, escalations, and negotiations. Demonstrated commercial awareness: understanding P&L drivers, cost-to-serve optimisation, contractual frameworks, and service pricing models. Strong knowledge of ITIL best practices (ITIL v4 preferred). Excellent communication, stakeholder management, and relationship-building skills. Experience working within large global MSPs or Managed IT Services providers. ...

level qualification in computer science or relevant discipline; or equivalent experience Microsoft certified to MCITP level or equivalent certification in a non- Microsoft platform ITIL Foundation or good understanding of ITIL Experience Essential Minimum 3 years detailed practical experience of IT in a large complex organisation Demonstrable success ...

role is pivotal in managing the full lifecycle of IT services, ensuring they are strategised, designed, transitioned, operated, and continually improved in line with ITIL best practices. You will also lead our Change Advisory Board (CAB) and oversee key processes such as Service Portfolio Management, Release Management, and Change Management. … Management: Build strong relationships with internal teams and third parties, ensuring compliance with IT policies and security standards. What We’re Looking For Qualifications: ITIL Foundation v4 (preferred) Advanced ITIL certifications (preferred) Project management certifications (desirable) Experience: Minimum 7 years in IT Service Management At least 3 years ...

wider team. Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Meticulous attention to detail. Several years' experience in a similar role. Desirable experience: Knowledge of Azure Tools including ...

time management Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Must be willing to work weekends as required. Meticulous attention to detail. Must be willing to travel ...

time management Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Must be willing to work weekends as required. Meticulous attention to detail. Must be willing to travel ...

time management Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Must be willing to work weekends as required. Meticulous attention to detail. Must be willing to travel ...

technical coordination, crisis management skills, and the ability to work under pressure in a fast-paced environment. The position requires hands-on experience in ITIL-based incident processes, Telco application support, and exposure to infrastructure and cloud technologies. Key Responsibilities 1. Incident Handling & Coordination Lead and manage P1/… platforms to enhance proactive incident management. Skills & Experience Requirements 8+ years of experience in Incident Management within the Telco IT domain. Strong knowledge of ITIL practices and ITSM tools (Helix, Remedy) and monitoring platforms. Excellent communication and crisis management skills. Ability to manage multiple stakeholders under pressure and maintain structured ...

operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines. Deliverables: Support and deliver technical solutions throughout all stages of the ITIL service lifecycle Exceed customer expectations whilst offering additional SME level support and guidance to fellow Infrastructure team members & management Ensure that all tasks adhere … minimum of 2 years Operational support at a senior technical level, within a medium size enterprise Working to recognised methodologies such as ITIL, AgilePM, Prince 2. Planning organizing, leading, and delivering complex, fast-moving workloads with both internal and external 3rd parties. Supporting junior colleagues via mentoring, training, and documentation. ...

operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines. Deliverables: Support and deliver technical solutions throughout all stages of the ITIL service lifecycle Exceed customer expectations whilst offering additional SME level support and guidance to fellow Infrastructure team members & management Ensure that all tasks adhere … minimum of 2 years Operational support at a senior technical level, within a medium size enterprise Working to recognised methodologies such as ITIL, AgilePM, Prince 2. Planning organizing, leading, and delivering complex, fast-moving workloads with both internal and external 3rd parties. Supporting junior colleagues via mentoring, training, and documentation. ...

will ensure that the computer systems and networks of the Airbox organisation are running smoothly and securely, aligning with industry best practices such as ITIL What you’ll do: Analysing system logs and identifying potential issues with computer systems Applying operating system updates, patches, and configuration changes Adhering to ITIL … System Administrator, Network Administrator, or similar role In-depth knowledge of operating systems, such as Windows, Linux, or Mac Solid understanding of ITIL framework and service management principles Strong experience with Active Directory, Microsoft Intune, and Microsoft Defender Proven capability in Jira administration and configuration Familiarity with hardware, such ...

exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer's Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage. ...

exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage. ...

exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer's Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage. ...

etc. Support of mobile devices including tablets, phones, scanners etc. Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate We’re looking for the following in the successful candidate: Solid, progressive experience in IT operations … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, it’s important you are methodical, calm and able ...

seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment. … Responsibilities: Define and implement service architecture for integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service ...

Experience migrating complex email solutions to Exchange Online Adept in Agile ways of working with delivery of tasks in a sprint methodology Knowledge of ITIL framework (understanding of Incident, Problem, Change) Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives … believe that different backgrounds can contribute to our team's success. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our Messaging tools, and requires incidents on these technologies to be resolved quickly. Because of this ...

Experience migrating complex email solutions to Exchange Online Adept in Agile ways of working with delivery of tasks in a sprint methodology Knowledge of ITIL framework (understanding of Incident, Problem, Change) Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives … believe that different backgrounds can contribute to our team's success. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our Messaging tools, and requires incidents on these technologies to be resolved quickly. Because of this ...

Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience … Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability ...