351 to 375 of 1,533 ITIL Jobs in the UK

the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication More ❯

skills with a track record of cross-functional stakeholder engagement. Strong project management skills with end-to-end delivery experience. Relevant certifications (e.g., Microsoft Certified: Azure Administrator, MCSE, PMP, ITIL) are a plus. What's on Offer This role is offering a base salary of £75,000 per annum plus a travel allowance of £570 per month. The role also More ❯

a similar role • Strong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure • Familiarity with IT service management platforms, such as ServiceNow. • ITIL Foundation certification or equivalent experience preferred • Experience in troubleshooting and resolving technical issues in a timely manner • Strong knowledge of IT systems and tools to resolve a wide range of More ❯

skills with a track record of cross-functional stakeholder engagement. Strong project management skills with end-to-end delivery experience. Relevant certifications (e.g., Microsoft Certified: Azure Administrator, MCSE, PMP, ITIL) are a plus. Job Offer This role is offering a base salary of £75,000 per annum plus a travel allowance of £570 per month. The role also includes a More ❯

Proficiency with Active Directory, Citrix, and network troubleshooting Familiarity with endpoint management, printing issues, and mobile device support Experience managing third-party vendors and technical installations Preferred: Exposure to ITIL practices and enterprise security processes Strong analytical and creative problem-solving skills Experience with remote and on-call support setups Bachelor's degree or equivalent experience in a technical field More ❯

scope of the role. The Successful Applicant The successful candidate will need to have the following skills and background: Education, Training, and Skills: Certification in IT security is essential. ITIL service delivery certification is desirable. Project Management (PM) training and certification would be advantageous. Formal training in managing Microsoft/Azure networks and platforms. Strong knowledge of Microsoft Office and More ❯

to work under pressure Professional working attitude - strong ability to communicate effectively with local and remote team members Experience in a Technical Support/Net Ops environment Desirable skills ITIL knowledge/foundation certification TCPDump/Wireshark packet capturing Experience with the following: Fortinet - FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools If you are passionate More ❯

a high performing service desk or IT support team, ideally in Higher Education or a comparable environment. Strong knowledge of Microsoft technologies (Windows, Office365, Teams, Intune, SharePoint etc). ITIL V4 certification desirable, framework knowledge is essential. Demonstrable commitment to customer service excellence and continuous improvement. Experience with service desk tools (Halo preferred) Excellent leadership and team development skills. Excellent More ❯

strategy in support of the account and employee engagement strategies. What youll need What youll know: Youll be an experienced practitioner in IT Service Management. Youre likely trained in ITIL, possibly to Expert status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT services fit in a customers business and how More ❯

locker, RSA, VPN, Sophos. DESIRABLE SKILLS/QUALIFICATIONS: Proven trouble shooting skills. Ability to confidently provide support with stakeholders of all levels. Previous experience in a similar role with ITIL environment. PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards. Knowledge and awareness of M365. Excellent communicator both face-to-face & over the More ❯

Drive cross-functional team collaboration using Agile and Waterfall methodologies as appropriate. Oversee and coordinate all activities to ensure alignment with business objectives and compliance with financial regulations. Use ITIL best practices to manage service transitions, incident management, and change control processes. Provide regular reporting and communication to senior stakeholders, highlighting progress, risks, and mitigation plans. Foster a high-performance … of finance business processes within large organisations. Solid experience working alongside and managing SI partners to ensure accountability and delivery. Skilled in project delivery methodologies including Agile, Waterfall, and ITIL service management frameworks. Exceptional stakeholder management and communication skills. Strong leadership capability with the ability to motivate and drive teams to meet deadlines and quality standards. Experience working with Oracle … Business Suite teams and managing hybrid environments during transitions. Excellent problem-solving skills with a proactive, solution-focused approach. Desirable: Relevant certifications in Oracle ERP, Agile (e.g., Scrum Master), ITIL, or Project Management (PMP, Prince2). More ❯

Drive cross-functional team collaboration using Agile and Waterfall methodologies as appropriate. Oversee and coordinate all activities to ensure alignment with business objectives and compliance with financial regulations. Use ITIL best practices to manage service transitions, incident management, and change control processes. Provide regular reporting and communication to senior stakeholders, highlighting progress, risks, and mitigation plans. Foster a high-performance … of finance business processes within large organisations. Solid experience working alongside and managing SI partners to ensure accountability and delivery. Skilled in project delivery methodologies including Agile, Waterfall, and ITIL service management frameworks. Exceptional stakeholder management and communication skills. Strong leadership capability with the ability to motivate and drive teams to meet deadlines and quality standards. Experience working with Oracle … Business Suite teams and managing hybrid environments during transitions. Excellent problem-solving skills with a proactive, solution-focused approach. Desirable: Relevant certifications in Oracle ERP, Agile (e.g., Scrum Master), ITIL, or Project Management (PMP, Prince2). More ❯

a small team of application support engineers, ensuring effective support and maintenance of applications. - Leverage Azure, Microsoft .Net, Ansible, and Terraform for application development and management. - Implement and maintain ITIL processes to enhance service delivery and management. - Collaborate with cross-functional teams within a large organisation to ensure seamless service management. - Manage applications within Azure environments, ensuring optimal performance and … efforts and processes. - Utilise tools such as Jira and Azure DevOps as needed. Qualifications and Experience: - Proven experience in leading a team of application support engineers. - Demonstrable knowledge of ITIL processes, with certifications preferred. - Familiarity with Azure, Microsoft .Net, Ansible, and Terraform is advantageous. - Experience in application management within Azure environments. - Ability to work effectively in an Agile team setting. More ❯

someone with proven IT support experience who is keen to continue developing their technical and customer service skills in a structured, professional environment. You’ll also gain exposure to ITIL practices, remote support tools, and a variety of enterprise systems. This role will require you to be on-site, Monday to Friday out of their Rednal, Birmingham office. Please only … technical and user documentation. GCSEs in Maths and English (Grade C/4 or above). Comfortable working as part of a large, cross-functional support team. Desirable Experience ITIL Foundation qualification or working knowledge of ITIL principles. Familiarity with EPOS/retail systems and back-office software. Knowledge of Ubuntu or other Linux-based systems. Experience using agent chat More ❯

and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and/or Release Control and Validation. More ❯

qualifications and prior experience in a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/professional technical qualification in a technical IT-related subject ITIL Foundation Certificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/… Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be actively encouraged to upskill. More ❯

are informed and aligned at all stages of the Transition lifecycle for the Programme. Ensuring knowledge transfer occurs between any incumbent and new service suppliers. Promote the use of ITIL best practices across DTS and RDG. Working collaboratively as part of a team to ensure that consistent and reliable services are delivered. Assist in managing Early Life Support on behalf … the service we provide to the Rail industry. Essential Skills & Experience: Service Transition and Service Management knowledge achieved within a complex organisation. Awareness of Service Management frameworks and ideally ITIL v3 or ITIL 4 certified at Foundation level or above. Awareness of ISO Standards, specifically ISO20000-1. Ideally experience and knowledge within the transport industry, specifically rail. Experience in dealing More ❯

Tableau Experience with identity and access management tools such as OKTA Salesforce certifications (e.g., Technical Architect, Developer, or Administrator) Experience with cloud technologies like AWS or Azure Knowledge of ITIL and IT service management principles Note: All profiles will be reviewed against the required skills and experience. Due to the high volume of applications, only successful applicants will be contacted. More ❯

identity and access management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond More ❯

architecture. At least 5 years of experience in delivering Service Management projects in a customer-facing context. Strong knowledge of enterprise architecture frameworks (e.g., TOGAF), Agile delivery methodologies, and ITIL practices. Excellent communication and stakeholder management skills, with the ability to influence at all levels. Experience working in complex, multi-vendor environments across sectors such as public sector, financial services More ❯

PostgreSQL, MongoDB Proficient with Linux/Windows command line (Bash, PowerShell) Monitoring: Grafana, Prometheus, ELK, Splunk Agile working and tooling (e.g., Jira, Confluence) Diagnosing and resolving complex system issues ITIL knowledge or exposure to IT service operations Containerisation: Docker, Kubernetes, OpenShift Awareness of modern tech trends and tooling Security Requirements You must hold live DV clearance to be considered. Why More ❯

PostgreSQL, MongoDB Proficient with Linux/Windows command line (Bash, PowerShell) Monitoring: Grafana, Prometheus, ELK, Splunk Agile working and tooling (e.g., Jira, Confluence) Diagnosing and resolving complex system issues ITIL knowledge or exposure to IT service operations Containerisation: Docker, Kubernetes, OpenShift Awareness of modern tech trends and tooling Security Requirements You must hold live DV clearance to be considered. Why More ❯

PostgreSQL, MongoDB Proficient with Linux/Windows command line (Bash, PowerShell) Monitoring: Grafana, Prometheus, ELK, Splunk Agile working and tooling (e.g., Jira, Confluence) Diagnosing and resolving complex system issues ITIL knowledge or exposure to IT service operations Containerisation: Docker, Kubernetes, OpenShift Awareness of modern tech trends and tooling Security Requirements You must hold live DV clearance to be considered. Why More ❯

and monitoring Windows Server 2008 environments. Experience using monitoring tools, responding to alerts, and identifying risks. Experience triaging and responding to incidents and requests. Experience working within SLAs and ITIL processes. Awareness of key change management processes. Ability to participate in the on-call rota and work occasionally out of hours. Experience with SQL Server Management Studio and MySQL. Experience More ❯

make data-driven decisions and manage competing priorities. Strong problem-solving skills and a proactive mindset. Preferred Qualifications: Experience with Eclipse ecosystem or related open-source platforms. Knowledge of ITIL and IT service management principles. Previous experience working in a SaaS or PaaS environment. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different More ❯