351 to 375 of 857 ITIL Jobs in the UK

communication skills for user support. Desirable: Experience in transport, logistics, or regulated industries; Knowledge of SQL, system configuration, or reporting tools; IT certification (Microsoft, ITIL, or relevant application-specific training). Culture: Join a company focused on innovation, sustainability, and growth. Exposure to large-scale digital transformation projects ...

Familiarity with CICS tuning, DB2 optimisation, and batch/online workload balancing Knowledge of Swagger/OpenAPI standards and API governance Experience operating within ITIL‐aligned incident, problem, and change management frameworks Track record of supporting strategic, high‐revenue clients with strict SLA commitments Experience driving resilience, high availability ...

awareness of tools in categories like ITSM, ESM, service desk, ticketing platforms, knowledge management, and workflow automation Preferred Qualifications Familiarity with service management methodologies (ITIL, service catalog design, SLA frameworks, incident/request workflows) Background selling displacement deals or helping customers migrate from legacy enterprise software Understanding of AI‐powered ...

equivalent in computing or related field. CSPO Certification. Evidence of continuing professional development. Evidence of working in a high performing Agile environment. Desirable ITIL Foundation Certificate. BSC Diploma in Business Analysis. ISEB Testing Certification. Experience Essential Significant experience managing Digital & IT and at a senior level, preferably in the public ...

accurate logging and reporting relating to all aspects of MCR operations. Maintain a secure working environment in line with the requirements of the EDM ITIL Policy to protect individuals, information and EDM Assets. Ensure that EDM’s health and safety guidelines and policies are always followed. Role Specific Skills Required ...

environments Strong understanding of observability and monitoring platforms (e.g., Splunk, Dynatrace) Ability to troubleshoot issues across highly distributed systems under production load Familiarity with ITIL processes and working within structured change management frameworks Excellent communication and collaboration skills, with the ability to work effectively across global teams Ability to align ...

working with Scrum or Kanban, PSM, PSD Knowledge and full grasp of concepts surrounding data integrity and security in all aspects of development ITIL principles Knowledge of software development processes SDLC ML experience Qualifications Relevant Degree or equivalent. 3 years experience as a software developer Apply If you feel ...

working with Scrum or Kanban, PSM, PSD Knowledge and full grasp of concepts surrounding data integrity and security in all aspects of development ITIL principles Knowledge of software development processes – SDLC ML experience Qualifications Relevant Degree or equivalent. 3 years’ experience as a software developer Apply If you feel ...

networks, telecommunications or hardware support Understanding of IT Service Management, configuration management and knowledge management Strong communication, prioritisation and stakeholder management skills ITIL Foundation v4 or above is highly desirable. Programming, hardware installation, telecommunications and networking experience are also advantageous. Apply now if you have hands-on telemetry, SCADA ...

exploration and correlation; ability to leverage Heap to assess user impact and prioritize remediation. Familiarity with ITSM tooling (e.g., Jira Service Management) and ITIL‐aligned incident and problem management processes. Strong communication skills; clear, concise documentation; collaborative approach focused on reducing toil, increasing automation, and raising the quality bar. Nice ...

Experience Pharmaceutical, biotechnology or medical device manufacturing. Manufacturing Systems, MES, LIMS, ERP or Operational Technology (OT). IT Service Management and Business Continuity Planning. ITIL, PRINCE2, PMP, Agile or similar professional certifications. Why Join? Influence technology strategy at both site and regional level while supporting the manufacture of medicines that ...

environment. Strong leadership, people management and service management skills. Experience managing service performance, workforce planning, incident management, service requests and knowledge management within an ITIL-based environment. Experience using ITSM platforms such as Halo, ServiceNow, Ivanti or equivalent. Key responsibilities Lead the day-to-day operation of the Technology Services ...

Experience working within a professional services environment. Experience with, and ideally practitioner-level certification in, PROSCI or equivalent change management methodologies. Experience working within ITIL environments. Experience delivering projects using PRINCE2 or waterfall methodologies. Experience working within Agile delivery environments. Previous experience with Agile and Lean practices. An interest ...

Essential A degree in IT systems, software engineering, computer science or a related subject, or equivalent relevant experience. Evidence of continuous professional development. Desirable ITIL Foundation Certificate in IT Service Management. Special Requirements Essential Commitment to developing own expertise. Ability to keep up to date with current clinical and technical ...

outside normal office hours and be part of an on-call rota where required. Qualifications Essential Degree in Computer Science or related discipline. Desirable ITIL Foundation Certificate in IT Service Management, or equivalent knowledge of IT service management principles. Disclosure and Barring Service Check This post is subject ...

needs and adjust the change approach when required. Good understanding of professional services business processes and the people side of change. Experience with PROSCI, ITIL, PRINCE2/waterfall, and Agile methodologies is highly desirable; business change management certification is an advantage. Desirable Skills and Attributes Collaborative team player with ...

analytical and communication skills, able to work effectively with both technical and non-technical stakeholders. Nice to have: Software development background. Familiarity with the ITIL framework. Experience with Ansible Automation Platform. Strong service-oriented mindset with the ability to work proactively and keep stakeholders informed. ...

investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting ...

delivery activities Good interpersonal and communication skills Strong analytical and troubleshooting skills Experience with virtualisation technologies (Linux under VMWare) Experience of working within the ITIL framework Experience of managing systems with RHN satellite Desirable Recent experience with JBoss Linux performance tuning skills Experience with Linux failover clustering Experience of Kerberos ...

absorb knowledge, and support transition activities. Desirable: * Experience in financial services or regulated environments. * Exposure to service transition, knowledge transfer, and hypercare. * Understanding of ITIL processes and operational support models. Candidate profile: A hands-on engineer capable of supporting and maintaining BeyondTrust environments, supporting transition activities, and providing ongoing operational ...

requests, policy exceptions, and operational support within regulated organisations. Understanding of firewall compliance management, governance processes, audit requirements, and regulatory controls. Experience working within ITIL-aligned Incident, Problem, Change, and Service Management frameworks. Knowledge of network access controls, intrusion prevention systems (IPS), intrusion detection systems (IDS), DDoS protection, and secure ...

visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership ...

each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. ...

location needs and transfer relevant data. Production Support/Lights On: Provide ongoing production support to ensure system stability and performance. Implement ITIL best practices for incident and change management. Maintain documentation and provide training to end-users and support teams. Your Profile Key Skills and Experience needed: In-depth ...

environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. Ownership ...